Walmart using AI to streamline organization - what will it mean for workers?
HTML-код
- Опубликовано: 27 июл 2023
- Walmart is using artificial intelligence to help streamline their product organization. That raises questions about how workers' jobs could change. NBC News’ Jacob Ward has more details.
» Subscribe to NBC News: nbcnews.to/SubscribeToNBC
» Watch more NBC video: bit.ly/MoreNBCNews
NBC News Digital is a collection of innovative and powerful news brands that deliver compelling, diverse and engaging news stories. NBC News Digital features NBCNews.com, MSNBC.com, TODAY.com, Nightly News, Meet the Press, Dateline, and the existing apps and digital extensions of these respective properties. We deliver the best in breaking news, live video coverage, original journalism and segments from your favorite NBC News Shows.
Connect with NBC News Online!
NBC News App: smart.link/5d0cd9df61b80
Breaking News Alerts: link.nbcnews.com/join/5cj/bre...
Visit NBCNews.Com: nbcnews.to/ReadNBC
Find NBC News on Facebook: nbcnews.to/LikeNBC
Follow NBC News on Twitter: nbcnews.to/FollowNBC
Get more of NBC News delivered to your inbox: nbcnews.com/newsletters
#NBCNews #Walmart #AI
Making workers at Walmart happy is not what walmart is about. Every current or former employee will read this and instantly shake their head in agreement.
Businesses exist to make customers happy, not workers, no?
Wal Mart... backwards is Tram Law....look this up ....also Wal Mart is code for Mart Law....Martial Law
I like how the Walmart guy tries to play down the fact the worker is on its way out the door to make way for robots.
I feel there will be bad things happening in the long run. No jobs, no workers, everything computerized. Then what?
@@Gator777only time will tell but hopefully we'll still have jobs along with better managed supply chains, government, access to better healthcare, universal basic income. Could potentially work out very well, or very badly. Like a new industrial revolution. I think it's not quite happening yet and AI is currently grossly over-hyped.
@@coryc9040 Just look how many cashiers are replaced with self checkouts in various locations
Just wait until it's him being replaced and then let's comeback and reinterview him. Seen this scenario playout before while working for Sam's Club.
The current "official" unemployment rate for highschool grads is just above 7%. And thats when unemployment is near all time lows. Any job losses are going to lead to crime rates rising, low wage workers are being slaved with nothing to gain and more and more illegals are coming in.
They won't terminate people they'll just wait for people to quit or find new work and not hire someone to replace them that way it's quiet.
Anything a retailer can do to cut costs they will do . I work in retail and cutting the labor is number one . Less people means more money for the CEO and shareholders.
AI is transforming our current employees into our former employees.
@@Rest323 said for the last 500 years.
@@moejoe1863 Are you an AI?
Future unemployees
It is not AI, It is a well written app.
They said the employees are happier and proceeded to show the manager saying the employees are happier lol
Honestly I don't know who was responsible for backroom inventory before the new system. But with the new system all of the backroom inventory got placed back onto our team as it was before I joined, around 13 years ago. But the new system of only having to have a phone camera view a "bin label" and "box label" vs having to scan every single bin label and box label one at a time is a huge improvement and is no doubt a "happier system" They coulda pulled me and asked me if I was happier with the new systems and I'd tell them of course, it's a lot less tedious while still accomplishing the same task.
This seems to be an algorithm(s) "programmed" to track, sort and organize items. Don't understand how that is "Artificial intelligence" 🤔
Yea no joke lol
AI computer vision. Here are simulations of a neural nets that look for the numbers 0-9 using different algorithms.
ruclips.net/video/3JQ3hYko51Y/видео.html
To increase stock prices thru buzzwords😂
All AI is an algorithm and is programmed to learn x based of the data it programmed to track.
He sadly doesn’t realize he is going to teach AI to make his job obsolete.😢
This. "AI has made my job much easier." In other words: "AI will make my job obsolete."
I use the Walmart App all the time when looking for something. However, there are some Walmart Stores that are not accurate when using the Walmart App.
I remember when they introduced this new technology to our phones through an app in 2021, with the intention of giving off a sense of sophistication by integrating AI, although in reality, there is no actual AI technology involved.
What about self checkouts and less cashier jobs to begin with so far
The scanner uses AI, computer vision.
I think that's your limited interpretation of thinking companies are trying to impress you. Walmart's intent is not to impress you with anything, it's to maximize the profit they can make off of you, and you're deluded if you think AI tech can't help them do that in the coming years.
@@abram730bar code scanners are old technology
@@abram730No-- there is no "AI" involved here. The camera on the Walmart app just reads the store label, and the label brings up the product quantity. If there aren't enough of the product on the shelves, the app creates a checkmark on the employee's scanner telling the employee to take the product out of the back of the store to the shelves.. It's just a bar code scanner. There is no "intelligence" involved. Which is really funny because the news story used a tool with no artificial intelligence capability as an example of artificial intelligence.
What makes this AI vs. just the plan early 2010s inventory management software? Seems like everyone wants to add an AI in front of what we have always been doing.
See what I have on AI
Thank you, it just sounded like inventory management software. Nothing in this video made me think "Yeah they used AI for this" It sounded like they just called it AI without actually using AI at all and it actually drove me crazy.
@@MINIMAN10000 all AI is just software programed to take data and do what it's told to do with it. It's called machine learning.
I’d like to see AI bots terminate any Walmart shopper who leaves their carts in the adjacent parking spots, rather than walk 9’to the cart return area.
I like that there were some rude people that could just walk not long to put their cart away and breaks my heart. And then people like oh well as their job so you got to make it more difficult upon them? Every time I want to hear somebody do that and make their job difficult and see how they like it it sucks so don't do it to others straight up that easy stop being stubborn and a high ego. This world these days people don't want other people do wrong things to them but they all do wrong things to other people can I see oxymoron
@@kathleen6873Yep... it’s very rude and selfish.. (too much of that going on in the world today).. Keep on doing the golden rule, like you are, and it will return to you! Thx..
No kidding! They just walked around a store for how long? and now they can't walk a few more steps to make sure parking spaces are clear for others?
@@coleengoodell7523LOL! that’s a great point!
@@coleengoodell7523My Walmart has the cart returns far away from the handicapped parking section. Sometimes I’m lucky and can just pass my cart along to someone walking by. Yeah I do walk it back for safety reasons but I know not everyone can physically do that.
I understand the distrust behind AI, but at the end of the day if no one can work no one can buy…everything will equal out one way or another.
The technologists don't realize that vast majority of the workforce cannot be suddenly repurposed with "higher skills" to different roles. Imo, AI is shrinking the future range of work that'll be suited for a world with
Higher skills lol.
They need mechanics to repair the bots, lawyers to sue the bots, engineers to create better bots, bots also deserve smoke breaks.😂
Cosco been doing that for a decade .. they always had the inventory gun where eventually if a lot of customers buy that product it will show up on their data that that’s how many units they got left and should order more … it’s nothing new … Walmart just barely started using it and I know a lot of people who work at Walmart who tell me the computer is in accurate where they have to manually correct it every time .
At my walmart there is rarely more than two cashiers & often only one. Soon they'll have us customers stocking their shelves for them too.
Lol
The women of Walmart are so kind to me. Really a change in all who work there. Really nice set of Crewsmen & women.
No? It is not ai? It is inventory that picks out of the back baised on sales, on hands and shelf caps. Not artificial intelligence. Still the same as its been, they had AI with the bots that scanned outs, but never implemented it nationwide. It was actually annoying to hear a inventory app that is completely human controlled (sales at the register scanning outs on the floor) called AI. The system they use doesn’t know if it is in the back without human interaction, it doesn’t know its out on the floor and sitting in the back not scanned in. AI would mean intelligence and it is not intelligent.
Artificial “intelligence” and Walmart employee”... Nah, I won’t joke, too easy a’ Target.. (no pun intended there ).
Streamlining equals layoffs.
Exactly! TQM, Time to Quit Man. And that was just the beginning.
Maybe you should stop voting Democrat there communist
Such a mean company really hurt my kid working there. I got threatened by an employee and nearly robbed too, They force them kids to clean up Roundup spilled and have no MMSD sheets or showers for chemical exposure. They are very cruel,
When they start employing robots to stock the shelves, that's when you should worry about the jobs.
This is more technology then AI. This is like getting mad at a machine to lift or a calculator for doing math. Makes life easier for everyone. Self check out if anything would take away jobs not an app to tell you where to put things
It means the AI will decide the bleach goes in the same aisle as the tortillas instead of a human.
Next are AI powered robots to unload the trucks and stock the stockrooms and store sales floor.
Walmart will probably lay tons of people off "due to necessary cost cutting measures" or wait for them to quit when the AI scheduler only schedules them to work less than 10 hours a week.... or not at all.
Walmart has high turnover, it's not necessary to fire people or cut hours severely because you can simply not hire more people and the jobs and hours will naturally become available, it's an entry level job, a great place to get started, but a lot of people move on.
But still Amazon has those robots and are still one of the biggest employers, fear mongering about ai seems to be working 😂
This is known as inventory
Thank goodness! Use this with the post office next
I’m so sick and tired of people abusing the term AI, no its not AI, its just machine learning models for automation. AI is completely different thing and there is no real AI yet.
Wonder why they've closed so many stores lately?
I'm not sure if that's ai, seems like inventory tracker that did exist before chatgpt like revolution. Economy moves, calculator didn't put accountants out of jobs, in fact accounting and tax become more complex. We are all streamlining something at work, the big data industry has been around for more than 10 years, automated data transfer, report generation, key notes, etc... a lot of things have been happening, the employees now spend more time analyzing the works completed by machines, so we can provide better insights. machine needs human to learn. economy is just evolving as it has been doing for centuries; people are more educated over time as we have been. life moves on...
It means lower wages and less employment for already low income right wingers who work there and still vote against their benefit.
Pretty sure only democrats work there
They need to spend more money to make sure the store managers are treating the average associate better... and they definitley could work on the Pick Up shoppers knowledge of know the correct produce and knowing the difference between rotten food and good food... seems like every order i get, has something that has to be returned.....then worry about AI things....lol
Can they use AI to deal with shoplifting?
I bet the on hand counts are still going to be incorrect 🤣
It hopefully means they will stop forcing self check out on us and put cashiers back at registers cuz I'm tired of ringing my own stuff up and have to hand my receipt to the door greeter....like GO TO THE FKN REGISTER AND WORK IF YALL WORRIED!
Wait till they try and make you stock the shelves also.
I've boycotted the self checkout since they showed up. I don't work here! I've even been a Karen when no register was open once. Nope. Where's the manager?
@@coleengoodell7523cry
Supercenters like double the amount of employees over the last ten years. And it is creating positions such as Online groceries and Delivery. So, it's hard to tell if it will cost jobs in the future. By the example this clip showed and the data so far. I suggest more jobs, and easier to do.
It will mean they will put products on the shelf where Siri tells them to.
The manager said that turnover is better than 2 years ago. Two years we were in the middle of the covid-19 pandemic. Hard to compare today to then. But i cannimagine AI helps.
Okay, now maybe they can work on Reorganizing the chaos of how they display their products.
Actually I don’t like most of the staff in Walmart. They act like I’m in their way when I’m shopping. When I asked for a price check on something I felt was inaccurate, the staff member just glared at me like I was a bother. This is typical customer service. Maybe more AI is better than human attitudes and poor customer service.
You need FRIENDS ole lady
I got laid off in the start of the pandemic from wm this is not a company anyone should feel safe working for..
Should be checked with math of Nash's Equilibrium to see if it's a good decision.
Walmart is also an employee cutting machine
Whenever I hear the words Gilroy and California together I can almost smell the garlic.
I don't think they know what AI is...
Well, there 'aint no AI at the Walmart I went to...not even any I.
That is not AI, that is just an algorithm.
AI computer vision. Here are simulations of a neural nets that look for the numbers 0-9 using different algorithms.
ruclips.net/video/3JQ3hYko51Y/видео.html
Workers will be replaced. Already less checkers at many stores.
"I know I've made some very poor decisions recently, but I can give you my complete assurance that my work will be back to normal. I've still got the greatest enthusiasm and confidence in the mission. And I want to help you."
-- HAL 9000
Can u imagine... Some of us are still here to see the beginning of "The Terminator"start to play out. Still waiting on "Aliens"... officially.
Of course the sandie in management will be happy
There will be less job opening because AI reduces the need for more people. They may not lay off, but they won’t hire more either.
There are other shops
But can AI stop shoplifters who just walk in grab a bunch of stuff and leave?
I still overwork every day, less people, more work demands and less pay and less time when they cut hours. I think after Sam died, people really don’t matter, our hard work isn’t enough or valuable. We can’t afford to pay all our bills anymore and having an extra work it’s really a challenge, specially for people after 40.
Well at least you could always be a door greeter. I can't see AI replacing that, unless Walmart decides that greeting customers is no longer necessary.
Or better yet a robot does the greeting for you
I haven't been in my local Wally World for over a year. Customer service is dead at Wally World.
Let me ask you this... *CLEARS THROAT* If there are no Associates, how does this AI stuff deal with forgetting to scan a few items at the SCO's? Asking for pretty much everyone.
This pushes people over the age of 35 out of the unskilled workforce, as they won't be able to understand the new technology as easy as a younger person would.
If a 35 year old person can't understand it then it's not good enough.
Why wouldn't someone over 35 be expected to understand new technology? Weird thing to say
To be honest my dad, 51, is more tech savvy than I am. I think anyone is capable of learning
I am old, we in the. 60s and 1970s invented computers, some of us can understand technology. But we can use a hammer and nail. I even have a glue gun.
AI is going to replace alot of workers
Older workers vs A.i.😮
This is not AI it’s augmented reality with phone cameras and a digital clipboard…
Right. Worked in OPG this is not AI especially if they’re talking about VizPick and all for the backroom scanning.
Arrg..yet another poor job reporting on "AI", because nothing in this report is "AI"...its all old fashioned Logistics automation that's been developing for 30+ years. IF there was any actual "AI", this report did not show/explain it.
Just like Tesla's Batteries Al Machines are run by batteries meaning if overworked they can overheat the battery might run faster just like on a Tesla
I work at Walmart and vizpicking isn't always accurate
Workers gone, prices will rise, Waltons get richer. Way to go, 1%
I work at walmart and that process sucks. Makes me vizpick 8 cases of organic zucchini that won't sell🙄
All this AI talks, and still require manual laboring to actually take out the pallets, boxes, take out the products and restock/backstock. All those manual laboring will not be replaced anytime.
Robotics has been advancing too.
And then… it worked so good, we didn’t need the people!!
That better be a mall wart provided phone and not the underpaid overworked employees phone.
A.I. should be used in places where it makes *ZERO* sense for humans to be bogged down by repetitive, impossibly difficult things to track. This seems like a pretty good application of that.
@@Rest323 evolve
The world's changing so fast
The results of all this is obvious
Good for the foreign employee and Avila while the less affluent down the podem out the door
What about the elimination of cashiers.
This is a bs report 😂, inventory software replaced people a long time ago
In robotics and AI corporations are reaping huge profits by laying off workers on large scale. If you keep laying off employees, then the country loses it's tax base. Then they raise taxes on the ones still working. They raise taxes in the countries, states, and Federal Government. As a cost engineer of 45 years I know all about the ways of reducing cost. I have seen 1000's of workers laid off in my career. Robots, and automation do not pay taxes. Perhaps we should be taxing robots and automation that replaces humans. We can determine how many people are displaced, and tax the robots at the rate of the worker they replaced. The world is moving too fast in technology and people are being put into poverty, or put out on the street because of it. Corporate windfalls from new technology should be taxed.
People that make $15 an hr aren't productive .....shocked
worker labor is too expensive. Why not use robot?
:43 you mean cheaper
I don't buy hardly anything from Walmart only 3 items I buy the rest elsewhere
What makes it easier for Walmart makes it Harder for Customers.
Minimum wage job cuts jobs
9-5 workers are slowly disappearing in this country.
40/50 years it will all be computer A.I work no more hard labor
I don’t let AI embed into the lifestyle system. You are too naive about computers.
See what I have on AI
Um.. It means there will be less of them😅
No wonder it sucked working there!
I don’t shop at Walmart. Never will.
Will the robots allow STEALING too?
We need a leader who’s going to stop Ai. This garbage needs to go.
Labor is the highest cost of any business. Of course they're trying to cut ✂️ humans.
He dont wanna say it but yes they are at risk
0:51 They are *not* efficient. They have sloppy stores with items never returned to the correct place and just try to do a refund for a mistake the employee made! Good luck. #Walmart should have stuck to selling #walls.
Here comes Manna, ahead of schedule
Wally world order here we come .
Okay, I hate apps of any kind.
Humans are tool builders. The better the tool the better we are.
Constant surveillance by Big Brother.
Lol that’s not AI
I’m pretty sure folks are waking up to the realities of how much is riding on very real change management without diving into authoritarian process, chaos, nor war…. Those pathways won’t work.
It’s also true, telling stories and the bet testing of process matters. The sectors and work is in fact worth working through.
Further, the two deep leadership of health, climate and tools is a strong process and lens.
#LoveEVICTShate
Half of Walmart’s staff are rude and have no home training in manners. The other half of Walmart’s staff is the nicest well mannered people in the world.