Hello! A copy can be printed from www.altafiber.com/getmedia/7f1d7b89-8735-46ee-bc11-da34dd2d8816/Remote-Controls.pdf Scroll down the page for your remote, it should be the second remote shown. Thanks! Angi
Hello Dolf! Accessing your Fioptics+ with Firestick (2nd gen), Fire Tv (2nd gen), or Apple Tv (4K) will allow you to see your programming in 4K. Thank you! Angi
Hello! In Settings Menu, under User Preferences, you will find Favorite Channels. If you need further assistance, please send us a Private message with your 13-digit account number. Thank You! Angi
How do you turn off the cable box? The remote was paired. I can scroll through programs and control the volume. But I can't power off the box. It only powers off the tv. How can I fix this?
Hello! We would be happy to help. You can access the device settings by pushing the Tivo button, select Menu, Device settings, Device preferences. From preferences you should be able to adjust the power settings. Thank you! Angi
Does the Tivo device come preinstalled with streaming services besides Netflix?
can I get a hard copy user manual for the remote? the one with the tivo icon on top?
Hello! A copy can be printed from www.altafiber.com/getmedia/7f1d7b89-8735-46ee-bc11-da34dd2d8816/Remote-Controls.pdf Scroll down the page for your remote, it should be the second remote shown. Thanks! Angi
How do i find my list of recorded shows? I don't see a "list" button.
Hello Debbie! To find your recorded shows, Press the Tivo button to get to the Home screen, then select My Shows on the screen. Thanks! Angi
Can I program the package I paid for only and erase channels I do not receive
Hello! We would be happy to help. Please send us a Direct Message with your 13-digit account number. Thank you! Angi
Does it support 4K video?
Hello Dolf! Accessing your Fioptics+ with Firestick (2nd gen), Fire Tv (2nd gen), or Apple Tv (4K) will allow you to see your programming in 4K. Thank you! Angi
How do I retrieve my favorites list
Hello! In Settings Menu, under User Preferences, you will find Favorite Channels. If you need further assistance, please send us a Private message with your 13-digit account number. Thank You! Angi
How do you turn off the cable box? The remote was paired. I can scroll through programs and control the volume. But I can't power off the box. It only powers off the tv. How can I fix this?
Hello! We would be happy to help. You can access the device settings by pushing the Tivo button, select Menu, Device settings, Device preferences. From preferences you should be able to adjust the power settings. Thank you! Angi
What happened to the channel 598!
Hello! Game+ is channel 224. Thank you! Angi
Does the Tivo device come preinstalled with other streaming services besides Netflix?
Hello! Apps can be selected during set up, and can always be added manually later. Thanks! Angi