rimowa customer service have been amazing. no questions asked they have replaced wheels and the inside when the Velcro did not hold as strong when new.
@@familydayoff yes I was in Japan and took my suite case in for the Velcro not holding they replaced that and also replaced with brand new wheels even though the wheels did not need to be replaced.
Oh man I was seconds away from placing an order for the aluminum version. I'm not so sure now.
What did you end up doing?
rimowa customer service have been amazing. no questions asked they have replaced wheels and the inside when the Velcro did not hold as strong when new.
That’s pretty cool. Where you on vacation when they fixed it?
@@familydayoff yes I was in Japan and took my suite case in for the Velcro not holding they replaced that and also replaced with brand new wheels even though the wheels did not need to be replaced.
This makes me so sad 😭 they’re so pretty
Yeah…we loved it so much at first. They really have to fix the lock. That’s the main concern we have.
Bro, If i had only known that i should make a RUclips video to get good service from MVST..😪 Yap, once they have your money (They don't care)
I feel you. Did you get a case from them?