Very useful video, I followed step by step and understood the process. The problem is that instead of the countdown to the result, I got "E -2" What that means?
Hi @kadypslon, the possible cause for E - 2 showing up is that the test strip may be damaged. Make sure you're using the correct model test strip and try retesting with a new test strip. I hope this helps!
Hi there, the issue could be that the test strip was moved during the test or there is not enough blood on the test strip. We would recommend that you try again with a new strip, making sure there's enough blood on the test strip and that it isn't moved during testing. Hope this helps!
Hi there, We're sorry to hear you've been having issues with your blood glucose monitor. The E-4 error suggests that there is insufficient blood for the monitor to provide a reading. Try again with a new test strip and a bigger blood sample and this should resolve the issue. If you are still experiencing issues feel free to contact us via email at customercare@kinetikwellbeing.com and we would be happy to assist you.
When should you test your blood glucose levels? Very clear video on how to use it thanks
Started testing today, your video was very helpful.
Great to hear!
Thank you for your video. This helped me a lot today after purchasing the monitor this morning.
Why does the device give different results if blood tested consecutively on different fingers (hands washed and drop of blood big enough)?
how do you use the liquid in the bottle
In the upcoming device update, please ensure that it is capable of reading in mg/dL unit too. Thks
Very useful video, thank you
Glad it was helpful!
How do I use the solutions??
Very useful video, I followed step by step and understood the process. The problem is that instead of the countdown to the result, I got "E -2"
What that means?
Hi @kadypslon, the possible cause for E - 2 showing up is that the test strip may be damaged. Make sure you're using the correct model test strip and try retesting with a new test strip. I hope this helps!
I need clarity on inputting the thresholds. You did not clarify that.
Thank you
Good clear video 👍
I thought you're not supposed to squeeze around the lancet site to draw blood?
Thanks, very good now l know how.
yes this will hell alot thank you
I have error E-4 ?
Hi there, the issue could be that the test strip was moved during the test or there is not enough blood on the test strip. We would recommend that you try again with a new strip, making sure there's enough blood on the test strip and that it isn't moved during testing. Hope this helps!
Always get E-4 error. Useless
Hi there, We're sorry to hear you've been having issues with your blood glucose monitor. The E-4 error suggests that there is insufficient blood for the monitor to provide a reading. Try again with a new test strip and a bigger blood sample and this should resolve the issue. If you are still experiencing issues feel free to contact us via email at customercare@kinetikwellbeing.com and we would be happy to assist you.
I understood that the index finger should not be used for testing 🤨
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