Yun yung quick meeting/ discussion before or after your shift. Usually about reminders, new policy or updates sa account that agents should know. When your team lead shouts, "Hudde, guys! ", you should crowd together (either standing or sitting) to listen/ ask questions.
When I watched a video by A. J., it was really an eye-opener and somewhat debunks the traditional way of learning English or any language i.e. using textbooks and learning from (language) schools. Thanks for the channel suggestion, already subscribed. :)
@@sarahjaybarrotilla4732 I can't say kasi I've never been to an actual call center training. Also each training center is different. How long is the training btw?
Today was my first-day taking calls, and It was so stressful, sad, humiliating too. I was so nervous and scared. But the customers were so patient. And at the end of the day, I just wanna cry. I never thought it could be so hard, and magically you appear on my recommendations, and I'm watching every single video that I can see until I fall asleep.
@@lissettehernandez3339 Everything is okay now, I'm still learning, improving my English, I feel more confident with myself, I feel nervous, scared, anxious, but it's not so hard, how it was on my first day, now, I can control so much better all my emotions when I take every call. And my supervisor is so kind, and sometimes when I have some questions or something like that, he helps me. Trust on you, don't try to hide your accent, because my level in this language, it's around 60% I guess, I have an accent, but I can do with this, and also you can, don't be afraid, take the risk. ✨✨
@@angelakawa Thank you so much, Luis this has given me the strength to continue learning. I'm in a pre-training thing right now but everytime I have to speak I just got blank and it's so frustrating but I don't want to give up on this, so thank you
Honestly, this is my first time applying in a call center, after watching lots of your videos i was able to learn, and even apply some of your tips to pass and how to communicate properly, and thanks to you and to the lord , im finally having my training🥺❤️
Hi! After failing at so many call center interviews for a couple of years, I decided to search here in RUclips and then suddenly I found you. After learning so much from your channel, I just passed the initial interview at Alorica! ❤️ I just want to let you know that you really helped me boost my confidence to try again and passed the interviews. Thank you so much!
Hello Ate, I am BSED-ENGLISH Student. You really got me after you said " The more you listen in English, the more you tend to think English". You deserve my subscription 🥰 You inpired me by the word "Just Listen"💕
Not gonna lie. Such a big help for me during my first call. I was able to respond to the customer in an appropriate way. Your videos are really helpful. God bless Ms. Sheena.
7 years in BPO and there is so much to learn from speaking English. I love your videos and i learned a lot and i love you for that. Keep on making videos that will help us BPO agents improve more our communication skills.
Her way of teaching and coaching as I watch this video makes me feel that I'm learning the practical way of learning English speaking, the way I never learned from formal school.
I'm a call center virgin and I got my job offer for a TSR post, I often watch your videos to prepare myself and set my expectations. Thank you so much, your voice quality makes it easier for me to absorb every information you've said. Great help
Wow, I just realized that the reason why I find it hard to speak in english spontaneously is because whenever I speak I always construct the sentences in my head in a formal way and it is draining the braincells out of me. Nice video idol. I love you very much.
I've watched this video 9 months ago when times I don't speak English fluently and I am finding it hard to think what word comes next after I saying another, But now I got used to thinking ahead of the words I'm saying. It's like contracting the sentences I want to tell before I talk while in a middle of commutation. Thanks a lot for this video
If u want to learn normal conversational, english.. I advice u to watch FRIENDS, this sitcom This had taught me alot in speaking slang english.. U dnt need a dictionary to understand, they just use simple slang american english
As a licensed English teacher, I admit that I am still not that fluent in speaking the language but through these videos of yours, I am learning more. Thank you so much!! ❤️
Hi. I think that reading aloud is the perfect complement for listening technique. Listening helps you understand how it should sounds like, and reading aloud helps you about how you should say it correctly. Those techniques combined are helping me a lot.
Ang sarap mo pakinggan hnd sobrang arte ...simple lng yung Voice mo very fluent ka kaya nagkakaaccent.. Sinabayan ng ganda ng boses... Panuuorin ko blog mo thank you very helpful.
I worked in a cruise ship for 4 years and this casual english that your are talking about are very common among american. You need to learn and heard it if you want to survive in call center job. There's nothing wrong in speaking slang words. American do speak in a casual slang word too, base on my expereince since im working behind the line in the buffet area. Thank you for helping us to speak better english, I just started listening podcast, audiobooks, and conversation video,it helps me a lot. The only thing that I need to imrpove is my grammar..still working on it. Correcting my grammar are much appreciated.❤❤❤❤
I had my initial interview and I am waiting for my final interview in a call center company and I am watching your videos to improve my english. Your videos are helpful. I am inspired to study more because of you. 😊
I strongly agree with the grammar, I never taugh my 9 yr old son how to speak English, I just let him watch youtube (under my supervision) and when this online/module class began, I never had a hard time teaching him with the use of "a & an" consonant and vowels, past tense, things like that, now I know, its because I let him listen to native English speakers,
I couldn't agree more. Through listening, you could actually get familiarize with the use of the words, and the sentence constructions. That was actually the best way to master it. Hearing and hearing, more listening. ❤️
I am practicing, repeating sentences for a hearing impaired phone job. I got so flustered, that I didn't think I could do it. After listening to you, I can almost repeat every word you said. ALMOST lol. Thank you so much for your videos.
I've been learning English for many years, however, it turned out to be that it is more efficient to learn from non-native spkears. Because they have so many tips and tricks that we can use in our daily conversations. Cheers!
Because of lack of english fluency I feel very nervous to speak with others.after listening this video I changed my self.thank a lot.I can see the improvement now.I changed my self.full credit goes to you Ms.sheena. You are the best 🥰thank you 👍👍👍🤝🤝
This is cool, this is exactly what I was doing. I tend to watch American movies and they tend to have subtitles. They really help a lot. As time goes by, I don't depend on subtitles anymore.
Cool, yeah just relax when speaking. Don’t be so nervous about grammar either. You’ll be alright. Just don’t try too hard on pronunciation, simple English will do just fine. Even tho I have been here a long time, sometimes I do still have an accent but everyone does especially those who’s from the down the south. Remember writing is different from speaking. Not the same. Some of the words has a silent letter too. Slang words are not really impressive at all. Good luck 👍
Dati po Hindi ko talaga pinapansin Ang pagsasalita ng English dahil Math lover ako pero ito pala Ang demands now dahil madame job makukuha pag mahusay o fluent ka in English..thank you po for this channel..😊🥰
I've been learning English for three months, and listening is important. Now, i will start watching your videos. I understand about 50% of what you say
I love you, i understood almost the whole video, except for some words but it doesn't matter, because I'm only 18 years old and I plan to keep learning every day. I will work in customer service soon. I hope this helps me to be a good English speaker as you. Thank you so much for the video.
I find this vlog really helpful, especially for me that is very afraid to express how to speak fluently in English. So thankful to have people like you that inspire many other people who don't speak well in English like a native speaker. I guess that I will follow those tips of yours in order for me to somehow overcome my weakness and to achieve my goal of having a chance in a job like call center. P.S. Not so confident while doing this comment.
It's OK, you don't have to be perfect in order for people to understand you, yes you need to improve like anyone here in the comment section but your comment is comprehensible
I very much agree. I've always been ahead in English compared to my classmates even since we're in grade school. When writing essays or doing oral recitations, i noticed that the difference between me and them is that I just casually speak it while they try to translate every single word then patch them up to form a sentence. I guess the factor that made the greatest contribution is that I grew up watching English movies and listening to English songs. Listening really helped a lot, it felt like the language just naturally grew on me over time.
Galing ng babang ito. Wala akong balak tapusin vlogs niya pero sarap pakinggan sa tenga mga sinasabi niya pati yong pagkakabigkas niya. May sense. Di ko namalayan tapos na yong video. God bless you!
First ko po mag apply Failed po me sa final interview na answer ko po naman ng maayos pero i failed talaga pero try and try parin po ❤️ Salamat po sa ma tips ❤️❤️❤️
I had my first interview in a call center one month ago and I failed, it made me think that something is going wrong with my English, so I started looking for solutions and that's why I'm here, thank you for the tips, I will use them as much as I can to improve my confidence while speaking English.
I think you did great at your job, I lived in canada 🇨🇦 for 14 years and work in a contact center, but you speak better than me particularly your accent it’s amazing how you deliver it, and it’s true in contact centre you need to speak same as the client , because English is not our first language and it’s not easy to adjust our accent, those people who gave you a negative feedback never worked in a contact centre, keep it up I admire you 😊
14:24 Woo..She's just trying to say "Be in Universal grammar than in tradistional grammar that we used in our school from elem to highschool" Loving this girl so much😍 English student here who wanted to learn more.
Because the formal English we've been learning in school is meant for writing formal and academic papers. We actually don't have the experiential aspect of English. It's important to reveal the specific skills that are crucial in learning wholistic English. This is what is needed for advancing into the different aspects of English Language utilization.
I have applied in a non voice account in BPO. It is my first time so I am very conscious of my grammar and accent. This video is very helpful to me and I think listening to audio and video is right. Before watching this, I am already listening to google podcasts, especially in Aussi accent. Thank you very much for your tips and you deserve my subscription. More power. ✌️✌️
Akala ko dati magaling or marunong na ako mag english until nag apply ako sa call center...dami ko natutunan pati sa pronunciation.being in a call center is very stressful pero madami ka matutunan..kaya tyagain niyo.
One of the best tips I've heard so far. Very straightforward. Thank you for sharing your thoughts. I also agree that it's time for us to speak casually like what natives usually do.
I don't know how much you are so good in English, but I'm learning so much in your video, it helps me a lot. I'm not fluent in speaking English words but when I always listen to your video, it is always useful to me.
Absolutely!. I learnt French too through listening. At first, someone taught me, one on one, but she gave up because I couldnt learn, the prononciation was just too hard, so I gave up. But when i started to listen, i started to talk until I became fluent in it☺️. Native french speaker were even amazed and telling me, " tu parlez tres bien francais, huh" where it means "you speak very good french, huh'. Theres a lot of filipino there, eventhough, they learnt french too, they just couldnt pronounce it well. So I believe, through listening, you will learn faster, and it will make you fluent. So try it, guys. It wont fail you. Just keep on listening then practice it, and you will be fluent in it too.
Yep. Spot on and same thoughts here before I even watched this video. Schools have heavy emphasis on reading, writing, and grammar over learning to speak a language. When I worked as a call center agent, my first call trainer at my first call center job helped make my English speaking skills better. A big thanks to her for making me more confident in speaking in English and helping me neutralize my accent. There's nothing wrong with not having an American, Canadian, or British accent. However, we Filipinos when speaking can end up committing miscommunications. E.g. "I saw a bat" might end up sounding like "I saw a butt". Most Filipinos can't distinguish the difference in the pronunciation of the two. Also words like "tree" and "three", "to", "too", and "two", and so much more. Personally for me, learning to listen well to differences in sounds of words and being able to speak better English is slowly but surely helping me in my journey to learning other languages. I am learning French and recently, trying to go for Chinese. Chinese is so tough with its tones especially when your listening skills aren't that good. But a big thanks to being a former call center agent which greatly honed my listening and speaking skills and utilizing the different parts of my mouth in speaking like the palates, jaw, tongue position, etc. which will be helpful in learning other languages that are more challenging to speak than English.
I work as a warehouse associate in a warehouse in Canada and got promoted a year after to the operations supervisor position, pretty much overall responsible for warehouse operation and here’s the thing! I am the only person in colour, a non-native English speaker with a noticeable Filipino accent in our warehouse. My boss said don’t limit yourself, aim high you can be a branch manager when I retire. My problem when I reach that branch manager position is that I will be handling client meetings most of the time, meeting with General managers and the company president. It sounds scary! I need to improve my English immediately. Thank you!
Hi, I was 23 when I applied as an agent sa bpo company. Lahat ng advice mo ginamit ko. Firstimer lang ako. And guess what, from agent to JTL tapos they offered me a Team Lead Position. Sad thing is, Kailangan ko nang umalis. But thank you! U such a big help when I was starting my journey in BPO industry.
I loved your video! As a call center agent who wants to be promoted for a bilingual opportunity in my organization, I just found your video really amazing and it just blew my mind! 🥰 thank you dear! We all really appreciate it!
This is the first video I watched and I really loved it , my English level is B1 and I could understand all that you said without subtitles . I’m working in a call center and I want improve my pronunciation and have more vocabulary so I’m going to keep watching your videos ❤️
My training will start this week as a work from home, my account will be based in florida, meaning i am required to speak fluently in english although i already have a call center job for 6months, only that i was handling domestic account, so its very seldom that i i'd receive a foreign calls, i worked for PAL btw, and TAGALOG was mostly used during that time. Your video boost up my confidence to speak in english with some touch of accent. Keep it up! 😊 and wish me luck😊
I still remember a year ago same month. I'm watching your video and copy how you pronounced now, I want to thank you for being an inspiration and my guide. I am already working now as a call center. Thank you so much and God bless you always. Your videos is such a help for a lot of people like me.
About 10+ years ago I learned English with my Philippine teachers online and I was in China back then. The teachers in Philippines helped me a lot. Right now I am a call Center agent in Canada and working together with my coworkers in Philippines as we have call centres both in Canada and Philippines. I am so used to Filipino accent😊.
I totally agree with you. I'm an ESL teacher, and we encourage our students to use contractions and assimilation during conversation. But we remind them not to use such words in (formal) writing. Excellent tips! ❤️🙌👏
Yes, I used this like a podcast and just listened throughout the video HASHAJSHAH. But now that I realize it, it is true that listening can help. The youtubers that I watch and the stories English-speakers share on Tiktok have helped me be more comfortable speaking the language even before I learned that listening is great for improving your English. Thank you! I've been watching for the whole week now and loooove your accent! 💛💛
Thank for this it helps me a lot, kakahire ko lang now for international account, papakingan ko lage tong videos mo everyday to improve my english. It really helps me a lot
I don't really wanna be part of a BPO Company, but still a good thing that your channel was suggested in my notification, I'm pretty sure it would help a lot whether for my career or for my personal growth. Thanks a lot for sharing. New subscriber here.
Thank you for this video! It motivates me not to be shy when speaking with native speakers. This is what I really need right now. The need to listen. Thanks!
Podcast is something very helpful if you are looking for materials and resources to start with. The topic is unlimited and you might find something that will interest you not only to improve your accent but learn also in the process.
Thank you for being good Teacher or model to us... watching in a whole video of you is amazing,dahil bawat salita mo dami ko talagang natutunan,maraming salamat Ma'am and keep it up🥰❣️
Tama Ka talaga ma'am , ang napapansin kong na madalas ma hire kasabayan KO eh Yung kagaya mo mag salita , para may tuno na tumataas bumababa ,bumibilis at bumabagal , hindi po uubra ang walang flow at accents na pag sasalita sa harap ng interviewer
I agree with you. My son when he was still a toddler I just let him watch English videos on youtube and movies. Until he reached 3yrs old we were shocked because he speaks in English straight, not a single Bisaya word he utters. Then I suspected that through watching and listening to English content he learned to speak the language.
Hi idol it's my3rd times applying in call center the first 2company I worked the interview went well but this time I failed In language assessment.... Was so disappointed then I rememt u... Ur my inspiration wen I started in applying in bpo...so I tink I need more time to study and practice my English with a help of ur videos thank u so much
Thank you for the tips, I'm still working out my fluency in Speaking English. Especially that my account is a Voice account and your tips would help me to enhance my fluency in a different use of method. Your insights are also amazing and very true. You're one of the channels that I'd followed in youtube related to call center because your videos and the topics you shared was indeed really helpful. Thanks a lot and God bless you miss. 😇🤗
I love how you speak, you helped me a lot and still helping and developing my English, so I want to thank you so much for the great favor you are doing to us, I'm your Egyptian big fan now 👍😁❤
Hi idol kwestyon. I really love it and I'm still watching your video in my spare time. . My first account is a publishing and for a logistics, 3rd health care account , recent FINANCIAL ACCOUNT. But now I was rehoming ,. I really love your videos and I keep on learning to become a better agent and employee
Hi, been watching your videos for almost a month now, and to be honest, i'm not here to apply in a call center industry but to take an IELTS exam. It helped me a lot! And i love your accent its very clear and soothing hehe.
Woah,,! It was so amazing since last week of month of September I started to watch your youtube videos on how to improve speaking of words and everything about call center job industry and it really help me a lot.. I admit it sometimes a had a problem when it comes to my communication skills in english, and the pronunciation..you're videos got a high note to build and help me...thanks idol☺️❤️
My girlfriend really admire the way you talk and the accent you have. All your videos is very helpful especially to the newbies. Thank you for sharing your knowledge and tips how we can improve our speaking.😍 ♥️
Hi. i am newly hired BPO agent and i'm really amazed on your videos. you deserved my subs. ill keep watching your videos before the war begins lol (the bpo training)
Well here's my story i was a former marineer in an international trade, so we are not full crew filipino onboard and we communicate using english only. And yeah! Ur correct miss that through LISTENING helps me a lot especially during duties that requires a clear and good communication over the radio, even if sometimes it is "grammatically wrong"😅. Now im planning to take a job shift to wanna make it full time and wanted to try this industry, so i failed only in the assessment part from 3 companies that im applying after the interview. and it is ok lang babawi lang tayo sa susunod just never give up lang po talaga.😊😊😊
yes.. I agree with you. listening is the first thing to learned.. I was once an OFW in Taiwan by 2015, and in foreign country even though you know how to speak English well ,but the person you talk to has no idea of what you are talking it doesn't work at all..so then, the firs thing I did was to listen carefully to every word they used everyday.. then I memorized the number in their native language .and after a few months .. I've just realize that I can communicate with them in Mandarin without translator..
How to improve your ACCENT for call center: ruclips.net/video/cWf0JIzE4Yc/видео.html
Ano po yung huddle?
Yun yung quick meeting/ discussion before or after your shift. Usually about reminders, new policy or updates sa account that agents should know. When your team lead shouts, "Hudde, guys! ", you should crowd together (either standing or sitting) to listen/ ask questions.
When I watched a video by A. J., it was really an eye-opener and somewhat debunks the traditional way of learning English or any language i.e. using textbooks and learning from (language) schools. Thanks for the channel suggestion, already subscribed. :)
Hi Ate, Worth it po ba mag enroll or magjoin sa mga Call Center training with fees?
@@sarahjaybarrotilla4732 I can't say kasi I've never been to an actual call center training. Also each training center is different. How long is the training btw?
Today was my first-day taking calls, and It was so stressful, sad, humiliating too. I was so nervous and scared. But the customers were so patient. And at the end of the day, I just wanna cry. I never thought it could be so hard, and magically you appear on my recommendations, and I'm watching every single video that I can see until I fall asleep.
Dddkddddkkdkk😉😉
Same here 😭😭😭. It was so disappointing and frustrating too. I doubted my skills on the first 3 days of taking calls. 🥺😭
Hey, Luis. How are things going now? I want to apply for a call center but I have many doubts about my skills, I'm kinda scared.
@@lissettehernandez3339 Everything is okay now, I'm still learning, improving my English, I feel more confident with myself, I feel nervous, scared, anxious, but it's not so hard, how it was on my first day, now, I can control so much better all my emotions when I take every call. And my supervisor is so kind, and sometimes when I have some questions or something like that, he helps me.
Trust on you, don't try to hide your accent, because my level in this language, it's around 60% I guess, I have an accent, but I can do with this, and also you can, don't be afraid, take the risk. ✨✨
@@angelakawa Thank you so much, Luis this has given me the strength to continue learning. I'm in a pre-training thing right now but everytime I have to speak I just got blank and it's so frustrating but I don't want to give up on this, so thank you
I am now convinced that consistency to listen to native english speaker is the key to fluency.
I like the way you speak, so calm and soft to hear.
Me too
More pls
@@paulemmanuelmarceus5593 0q0q0q0qqqq
Candice is it possible to work in a bpo even your not that good in computer or are they going to train you about that?
More as she is too cautious on speaking.
Honestly, this is my first time applying in a call center, after watching lots of your videos i was able to learn, and even apply some of your tips to pass and how to communicate properly, and thanks to you and to the lord , im finally having my training🥺❤️
our Lord is one, That have no son or a partner, God most high, the one true God, that isworthy of worship
Hi! After failing at so many call center interviews for a couple of years, I decided to search here in RUclips and then suddenly I found you. After learning so much from your channel, I just passed the initial interview at Alorica! ❤️ I just want to let you know that you really helped me boost my confidence to try again and passed the interviews. Thank you so much!
Hello on site po ba interview sa Alorica? Or over the phone po? Thank you
@@juyjuy114 The initial interview was over the phone, while the final interview and exam in on-site.
Really couple of year's is that really hard to be in bpo industry?
@@aelermaeler1010 for some
i really like the way you teach...thanks a lot this help me improve my communication skills.
Hello Ate, I am BSED-ENGLISH Student. You really got me after you said " The more you listen in English, the more you tend to think English". You deserve my subscription 🥰 You inpired me by the word "Just Listen"💕
Me too. After watching her vlog I didn't think twice and immediately subscribed to her channel.
Same here
I really admire the way you speak .I want to be like you the way you say the word.I like your accent.
Same here ☺️
K.
Not gonna lie. Such a big help for me during my first call. I was able to respond to the customer in an appropriate way. Your videos are really helpful. God bless Ms. Sheena.
7 years in BPO and there is so much to learn from speaking English. I love your videos and i learned a lot and i love you for that. Keep on making videos that will help us BPO agents improve more our communication skills.
hi po.. i want to be call center agent.. but im nervous in interview how to overcome that? and i dont have accent..
Can u help me bro
Her way of teaching and coaching as I watch this video makes me feel that I'm learning the practical way of learning English speaking, the way I never learned from formal school.
She's always do her best to explain well the point that she's talking about in order to make us catch her.love you sist,may God bless you more!
I'm a call center virgin and I got my job offer for a TSR post, I often watch your videos to prepare myself and set my expectations. Thank you so much, your voice quality makes it easier for me to absorb every information you've said. Great help
Hardest part is when you know what you want to say but you can't speak 😔 because you're nervous. How to solve that
Same bruh~
I think it's because you are afraid that you might get mistake when you are going to say it.
Sameeeeeee😔
Yeah .. Same as me😔
I was wrong this morning i lose one interview 🥺☹i understood this
Wow, I just realized that the reason why I find it hard to speak in english spontaneously is because whenever I speak I always construct the sentences in my head in a formal way and it is draining the braincells out of me. Nice video idol. I love you very much.
Same here
Yeah, so this time let's make it a habit that we speak English like it comes from our mouth naturally.
same same
Same thing to me 😅
Same ouch
As a call center agent myself for 5 years, I still need this. Needed to calibrate my English accent
I've watched this video 9 months ago when times I don't speak English fluently and I am finding it hard to think what word comes next after I saying another, But now I got used to thinking ahead of the words I'm saying. It's like contracting the sentences I want to tell before I talk while in a middle of commutation. Thanks a lot for this video
If u want to learn normal conversational, english.. I advice u to watch FRIENDS, this sitcom
This had taught me alot in speaking slang english.. U dnt need a dictionary to understand, they just use simple slang american english
Yep, just use simple English words that’s all. That way it doesn’t sound like you’re trying hard.
this reminds me of Kim Namjoon of BTS 😆 He actually learned english by watching FRIENDS 😭🥰
@@jimin6362 omg yaaaas
Me too, this sitcom really helps me a lot in learning my english plus, friends is a great series.
As a licensed English teacher, I admit that I am still not that fluent in speaking the language but through these videos of yours, I am learning more. Thank you so much!! ❤️
More learning to come 💖💪
dont you understand native speaker yet?
Same happens to me, I'm an English teacher but speaking through the phone is still pretty difficult to me
Same here, i have tons of English in my mind but, I admit I am weak in speaking, specially when I'm overwhelmed by nervousness.
Then the government should remove your license lol.
Hi. I think that reading aloud is the perfect complement for listening technique. Listening helps you understand how it should sounds like, and reading aloud helps you about how you should say it correctly. Those techniques combined are helping me a lot.
I've been working in a BPO for more than 8 years and yet I always learn something new from Sheena. She's exceptional in a wider sense. Thanks a ton!
Ang sarap mo pakinggan hnd sobrang arte ...simple lng yung Voice mo very fluent ka kaya nagkakaaccent.. Sinabayan ng ganda ng boses... Panuuorin ko blog mo thank you very helpful.
I worked in a cruise ship for 4 years and this casual english that your are talking about are very common among american. You need to learn and heard it if you want to survive in call center job. There's nothing wrong in speaking slang words. American do speak in a casual slang word too, base on my expereince since im working behind the line in the buffet area. Thank you for helping us to speak better english, I just started listening podcast, audiobooks, and conversation video,it helps me a lot. The only thing that I need to imrpove is my grammar..still working on it. Correcting my grammar are much appreciated.❤❤❤❤
I had my initial interview and I am waiting for my final interview in a call center company and I am watching your videos to improve my english. Your videos are helpful. I am inspired to study more because of you. 😊
I strongly agree with the grammar, I never taugh my 9 yr old son how to speak English, I just let him watch youtube (under my supervision) and when this online/module class began, I never had a hard time teaching him with the use of "a & an" consonant and vowels, past tense, things like that, now I know, its because I let him listen to native English speakers,
great!
I couldn't agree more. Through listening, you could actually get familiarize with the use of the words, and the sentence constructions. That was actually the best way to master it. Hearing and hearing, more listening. ❤️
Hi i always watch your video.planning to apply in a call center.first timer here .want to learn more ❤️
I am practicing, repeating sentences for a hearing impaired phone job. I got so flustered, that I didn't think I could do it. After listening to you, I can almost repeat every word you said. ALMOST lol. Thank you so much for your videos.
I've been learning English for many years, however, it turned out to be that it is more efficient to learn from non-native spkears. Because they have so many tips and tricks that we can use in our daily conversations. Cheers!
You're absolutely right! 👍
I keep on failing my call center interview but you've motivated me to improve my English.. thanks for this advice ms. Sheena.. i appreciate it.
I failed 8x po ate sa BPO. and I stand in 9 now. I am production. Associate 😂
@@ariesbeobasangan2620 wow Congratulations! Ilang beses na din ako na failed sa mga interviews but here lumalaban parin 🎉☺️🥰
I like how she described the english speaking as music.
Because of lack of english fluency I feel very nervous to speak with others.after listening this video I changed my self.thank a lot.I can see the improvement now.I changed my self.full credit goes to you Ms.sheena. You are the best 🥰thank you 👍👍👍🤝🤝
I watched this 9 months ago to improve my english😌now i'm already hired in a bpo,thanks to your help love you💕
This is really true especially to the children. my child is 6 year old but more fluent in english by just watching english cartoons 😊
Same with my nephew
Yes it really true
Just like my nephew also.
This is cool, this is exactly what I was doing. I tend to watch American movies and they tend to have subtitles. They really help a lot. As time goes by, I don't depend on subtitles anymore.
Cool, yeah just relax when speaking. Don’t be so nervous about grammar either. You’ll be alright. Just don’t try too hard on pronunciation, simple English will do just fine. Even tho I have been here a long time, sometimes I do still have an accent but everyone does especially those who’s from the down the south. Remember writing is different from speaking. Not the same. Some of the words has a silent letter too. Slang words are not really impressive at all. Good luck 👍
I passed initial-final interview for call center even if it's my first time; by the help of your informative videos. Thank you🌱💎.
Dati po Hindi ko talaga pinapansin Ang pagsasalita ng English dahil Math lover ako pero ito pala Ang demands now dahil madame job makukuha pag mahusay o fluent ka in English..thank you po for this channel..😊🥰
I've been learning English for three months, and listening is important. Now, i will start watching your videos. I understand about 50% of what you say
I love you, i understood almost the whole video, except for some words but it doesn't matter, because I'm only 18 years old and I plan to keep learning every day. I will work in customer service soon. I hope this helps me to be a good English speaker as you. Thank you so much for the video.
I find this vlog really helpful, especially for me that is very afraid to express how to speak fluently in English. So thankful to have people like you that inspire many other people who don't speak well in English like a native speaker. I guess that I will follow those tips of yours in order for me to somehow overcome my weakness and to achieve my goal of having a chance in a job like call center.
P.S. Not so confident while doing this comment.
It's OK, you don't have to be perfect in order for people to understand you, yes you need to improve like anyone here in the comment section but your comment is comprehensible
It's amazing, thank you so much for this advice..😍☺️
I very much agree. I've always been ahead in English compared to my classmates even since we're in grade school. When writing essays or doing oral recitations, i noticed that the difference between me and them is that I just casually speak it while they try to translate every single word then patch them up to form a sentence. I guess the factor that made the greatest contribution is that I grew up watching English movies and listening to English songs. Listening really helped a lot, it felt like the language just naturally grew on me over time.
Me too 🤣 I grew up watching Barbie movies and Disney movies.
Galing ng babang ito. Wala akong balak tapusin vlogs niya pero sarap pakinggan sa tenga mga sinasabi niya pati yong pagkakabigkas niya. May sense. Di ko namalayan tapos na yong video. God bless you!
Thank you po Ma'am. I'm a BEED graduate, I really admire you a lot.
First ko po mag apply Failed po me sa final interview na answer ko po naman ng maayos pero i failed talaga pero try and try parin po ❤️ Salamat po sa ma tips ❤️❤️❤️
how many interviews did you take?
Same here 🥺
Concentrix pm me
Bernardino ka din? Taga san ka
This is were I wanted to become when speaking in English. I wasn't able to talk long enough in English when it comes to oral communication.
I came back here just to listen to her again, and also i wanna hear her soothing voice with a great accent..
I had my first interview in a call center one month ago and I failed, it made me think that something is going wrong with my English, so I started looking for solutions and that's why I'm here, thank you for the tips, I will use them as much as I can to improve my confidence while speaking English.
I think you did great at your job, I lived in canada 🇨🇦 for 14 years and work in a contact center, but you speak better than me particularly your accent it’s amazing how you deliver it, and it’s true in contact centre you need to speak same as the client , because English is not our first language and it’s not easy to adjust our accent, those people who gave you a negative feedback never worked in a contact centre, keep it up I admire you 😊
14:24 Woo..She's just trying to say "Be in Universal grammar than in tradistional grammar that we used in our school from elem to highschool"
Loving this girl so much😍
English student here who wanted to learn more.
Because the formal English we've been learning in school is meant for writing formal and academic papers. We actually don't have the experiential aspect of English. It's important to reveal the specific skills that are crucial in learning wholistic English. This is what is needed for advancing into the different aspects of English Language utilization.
😊😊😊😊😊😊😊😊
I have applied in a non voice account in BPO. It is my first time so I am very conscious of my grammar and accent. This video is very helpful to me and I think listening to audio and video is right. Before watching this, I am already listening to google podcasts, especially in Aussi accent. Thank you very much for your tips and you deserve my subscription. More power. ✌️✌️
Although it is nonvoice, my goal is to go for the voice account, so I am now practicing. 🤣🤣
Non voice then you will prepare voice account.so hilarious bro😁
Akala ko dati magaling or marunong na ako mag english until nag apply ako sa call center...dami ko natutunan pati sa pronunciation.being in a call center is very stressful pero madami ka matutunan..kaya tyagain niyo.
First interview ko sa Sitel natanggap agad ako ! Much thanks to this
I like how informal but still elegant you can be. Grettings from Colombia!
Definitely agree with the "Conversational English"! My way of speaking improved a lot because of it.
One of the best tips I've heard so far. Very straightforward. Thank you for sharing your thoughts. I also agree that it's time for us to speak casually like what natives usually do.
Hey
I don't know how much you are so good in English, but I'm learning so much in your video, it helps me a lot. I'm not fluent in speaking English words but when I always listen to your video, it is always useful to me.
Absolutely!. I learnt French too through listening. At first, someone taught me, one on one, but she gave up because I couldnt learn, the prononciation was just too hard, so I gave up. But when i started to listen, i started to talk until I became fluent in it☺️. Native french speaker were even amazed and telling me, " tu parlez tres bien francais, huh" where it means "you speak very good french, huh'. Theres a lot of filipino there, eventhough, they learnt french too, they just couldnt pronounce it well. So I believe, through listening, you will learn faster, and it will make you fluent. So try it, guys. It wont fail you. Just keep on listening then practice it, and you will be fluent in it too.
Yep. Spot on and same thoughts here before I even watched this video. Schools have heavy emphasis on reading, writing, and grammar over learning to speak a language. When I worked as a call center agent, my first call trainer at my first call center job helped make my English speaking skills better. A big thanks to her for making me more confident in speaking in English and helping me neutralize my accent.
There's nothing wrong with not having an American, Canadian, or British accent. However, we Filipinos when speaking can end up committing miscommunications. E.g. "I saw a bat" might end up sounding like "I saw a butt". Most Filipinos can't distinguish the difference in the pronunciation of the two. Also words like "tree" and "three", "to", "too", and "two", and so much more.
Personally for me, learning to listen well to differences in sounds of words and being able to speak better English is slowly but surely helping me in my journey to learning other languages. I am learning French and recently, trying to go for Chinese. Chinese is so tough with its tones especially when your listening skills aren't that good. But a big thanks to being a former call center agent which greatly honed my listening and speaking skills and utilizing the different parts of my mouth in speaking like the palates, jaw, tongue position, etc. which will be helpful in learning other languages that are more challenging to speak than English.
I work as a warehouse associate in a warehouse in Canada and got promoted a year after to the operations supervisor position, pretty much overall responsible for warehouse operation and here’s the thing! I am the only person in colour, a non-native English speaker with a noticeable Filipino accent in our warehouse.
My boss said don’t limit yourself, aim high you can be a branch manager when I retire.
My problem when I reach that branch manager position is that I will be handling client meetings most of the time, meeting with General managers and the company president.
It sounds scary!
I need to improve my English immediately.
Thank you!
Wow good luck on that promotion. Go get it!
Hi, I was 23 when I applied as an agent sa bpo company. Lahat ng advice mo ginamit ko. Firstimer lang ako. And guess what, from agent to JTL tapos they offered me a Team Lead Position. Sad thing is, Kailangan ko nang umalis. But thank you! U such a big help when I was starting my journey in BPO industry.
I loved your video! As a call center agent who wants to be promoted for a bilingual opportunity in my organization, I just found your video really amazing and it just blew my mind! 🥰 thank you dear! We all really appreciate it!
This is the first video I watched and I really loved it , my English level is B1 and I could understand all that you said without subtitles . I’m working in a call center and I want improve my pronunciation and have more vocabulary so I’m going to keep watching your videos ❤️
The way you speak was just awesome. Thank you for the tips ganda.
My training will start this week as a work from home, my account will be based in florida, meaning i am required to speak fluently in english although i already have a call center job for 6months, only that i was handling domestic account, so its very seldom that i i'd receive a foreign calls, i worked for PAL btw, and TAGALOG was mostly used during that time. Your video boost up my confidence to speak in english with some touch of accent. Keep it up! 😊 and wish me luck😊
Good luck! You can do it. :)
I still remember a year ago same month. I'm watching your video and copy how you pronounced now, I want to thank you for being an inspiration and my guide. I am already working now as a call center. Thank you so much and God bless you always. Your videos is such a help for a lot of people like me.
About 10+ years ago I learned English with my Philippine teachers online and I was in China back then. The teachers in Philippines helped me a lot. Right now I am a call Center agent in Canada and working together with my coworkers in Philippines as we have call centres both in Canada and Philippines. I am so used to Filipino accent😊.
I totally agree with you. I'm an ESL teacher, and we encourage our students to use contractions and assimilation during conversation. But we remind them not to use such words in (formal) writing. Excellent tips! ❤️🙌👏
No skipping ads to all of your videos, that's how much I love you girl!
awww.. maka touch!
Same here
AJ HOGE was really a good speaker/teacher. I will surely watch his videos. Thanks for recommending his channel ❣️
I love you! you're gonna be the music that I will listen before goin' to bed.
Yes, I used this like a podcast and just listened throughout the video HASHAJSHAH. But now that I realize it, it is true that listening can help. The youtubers that I watch and the stories English-speakers share on Tiktok have helped me be more comfortable speaking the language even before I learned that listening is great for improving your English. Thank you! I've been watching for the whole week now and loooove your accent! 💛💛
❤
Thank for this it helps me a lot, kakahire ko lang now for international account, papakingan ko lage tong videos mo everyday to improve my english. It really helps me a lot
This is a 101% Legit advice to learn English language in a short period of time.Thank you🙂
I don't really wanna be part of a BPO Company, but still a good thing that your channel was suggested in my notification, I'm pretty sure it would help a lot whether for my career or for my personal growth. Thanks a lot for sharing. New subscriber here.
You can be a great english teacher! Like for real, you're better than my English teachers before 😂😂
wanna and gonna etc... are perfectly fine in casual conversation. we don't wanna sound like a textbook every time we speak in English.
I like the way you speak. You have a soft voice that is so calming to hear.
Thank you for this video! It motivates me not to be shy when speaking with native speakers. This is what I really need right now. The need to listen. Thanks!
I like the way you speak, it gives me chills😍❤️Anyway Many thanks to you for this wonderful video.
My pleasure 😊
Podcast is something very helpful if you are looking for materials and resources to start with. The topic is unlimited and you might find something that will interest you not only to improve your accent but learn also in the process.
You're absolutely right!!! It's what I do!!
I agree
Thank you for this tips😍
Really....?😍 must try it now, tnx!
Agree
Thank you for being good Teacher or model to us...
watching in a whole video of you is amazing,dahil bawat salita mo dami ko talagang natutunan,maraming salamat Ma'am and keep it up🥰❣️
Tama Ka talaga ma'am , ang napapansin kong na madalas ma hire kasabayan KO eh Yung kagaya mo mag salita , para may tuno na tumataas bumababa ,bumibilis at bumabagal , hindi po uubra ang walang flow at accents na pag sasalita sa harap ng interviewer
Watching your videos is my daily habit now
I agree with you. My son when he was still a toddler I just let him watch English videos on youtube and movies. Until he reached 3yrs old we were shocked because he speaks in English straight, not a single Bisaya word he utters. Then I suspected that through watching and listening to English content he learned to speak the language.
Such a great strategy coz I’m indolent in writing and reading😄so listening is the key to improve my english thank u maam God bless u
Hi idol it's my3rd times applying in call center the first 2company I worked the interview went well but this time I failed In language assessment.... Was so disappointed then I rememt u... Ur my inspiration wen I started in applying in bpo...so I tink I need more time to study and practice my English with a help of ur videos thank u so much
This has been my habit ever since..!
I even have english movies on to put me to sleep.!
Love it, Candice..
Thank you for the tips, I'm still working out my fluency in Speaking English. Especially that my account is a Voice account and your tips would help me to enhance my fluency in a different use of method. Your insights are also amazing and very true. You're one of the channels that I'd followed in youtube related to call center because your videos and the topics you shared was indeed really helpful. Thanks a lot and God bless you miss. 😇🤗
"Reading will help widen you vocabulary and writing will help you organize your thoughts. But listening has different purpose."
I love how confident and calm you talk ❤ hope I can do it too.
I love how you speak, you helped me a lot and still helping and developing my English, so I want to thank you so much for the great favor you are doing to us,
I'm your Egyptian big fan now 👍😁❤
Welcome and thank you so much! :)
You're right, I studied inglish at school for several years but still can't speaking until I have this idea
To listen
Hi idol kwestyon.
I really love it and I'm still watching your video in my spare time. . My first account is a publishing and for a logistics, 3rd health care account , recent FINANCIAL ACCOUNT. But now I was rehoming ,. I really love your videos and I keep on learning to become a better agent and employee
She speaks so naturally like she is a native speaker
Not really. The way she speaks... it is too cautious, natural speakers didnt speak in this pace.
Hi, been watching your videos for almost a month now, and to be honest, i'm not here to apply in a call center industry but to take an IELTS exam. It helped me a lot! And i love your accent its very clear and soothing hehe.
Woah,,! It was so amazing since last week of month of September I started to watch your youtube videos on how to improve speaking of words and everything about call center job industry and it really help me a lot.. I admit it sometimes a had a problem when it comes to my communication skills in english, and the pronunciation..you're videos got a high note to build and help me...thanks idol☺️❤️
My girlfriend really admire the way you talk and the accent you have. All your videos is very helpful especially to the newbies. Thank you for sharing your knowledge and tips how we can improve our speaking.😍 ♥️
Hi. i am newly hired BPO agent and i'm really amazed on your videos. you deserved my subs. ill keep watching your videos before the war begins lol (the bpo training)
Well here's my story i was a former marineer in an international trade, so we are not full crew filipino onboard and we communicate using english only. And yeah! Ur correct miss that through LISTENING helps me a lot especially during duties that requires a clear and good communication over the radio, even if sometimes it is "grammatically wrong"😅. Now im planning to take a job shift to wanna make it full time and wanted to try this industry, so i failed only in the assessment part from 3 companies that im applying after the interview. and it is ok lang babawi lang tayo sa susunod just never give up lang po talaga.😊😊😊
Do you have a spotify podcast? I would want to listen to you while doing chores or while working out. I’ve learned a lot from you, thanks 😊.
Thank you so much, I'm in the BPO industry now. You helped me a lot ❤️
You deserve more.
when I hear your voice OMG I thought at first glance you were a pinay and then I was amazed at how you uttered a word .. foriegn na foriegn 😍😍
yes.. I agree with you. listening is the first thing to learned.. I was once an OFW in Taiwan by 2015, and in foreign country even though you know how to speak English well ,but the person you talk to has no idea of what you are talking it doesn't work at all..so then, the firs thing I did was to listen carefully to every word they used everyday.. then I memorized the number in their native language .and after a few months .. I've just realize that I can communicate with them in Mandarin without translator..