Woman charged $7,000 for Subway sandwich | Action News Jax
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- Опубликовано: 20 ноя 2023
- More than $7,000 for a Subway sandwich... A metro Atlanta woman reached out to Action News Jax's sister station after trying for nearly a month to get her money back. tinyurl.com/28jwtyxr
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Now that the story has gone public Subway decides to do the right thing.
They haven't done it yet. It's still lip service till the money is actually put back and it's still been a week of inaction.
@@Metqa LIP SERVICE......................HILARIOUS!!!!
Processing a chargeback and issuing a refund are 2 different things.
@@Acecool Yet both can be accomplished within two business days.
@@DevilOnlyKnitsLace Depends.. A refund can be issued immediately and can take a few days to post. A chargeback can take 90 days sometimes longer and sometimes shorter depending on who you are with.
If the roles were switched and that lady owed Bank of America $7,000 they would look into it right away and demand that money back
And send her to jail
And garnish wages 🚨🤬
Hell, they would take it directly out of her account.
Plus interest.
Best would to max out the card then not pay it back as retaliation 😅
"I could have gone to Italy and gotten a sandwich"
I love her
Yeah that was pretty funny
She would have received a better Sandwich
Why she would go to Italy is a mystery? What has subway for to do with Italy?
@@WhatALoadOfTosca Italians are who invented the sub sandwich.
@@WhatALoadOfToscaBecause the food was listed as an “Italian subway sandwich”
The fact that Subway ignored this until the press got involved makes me want to boycott their nasty company. This is so shady.
Jersey mikes is where it's at.
#13 Mike's way, extra spicy brown mustard.
just that location; it's franchised
There are definitely better sandwich shops anyway.
Their prices are ridiculous now anyways. Paid 17 and some change for 1 foot long the other day.
Those subs are nasty
Just the fact her credit card company let her swipe $7k+ at subway with no phone call check or a temp decline is crazy
My bank would have declined the transaction and called me.
Oh, never mind, I have Bank of America.
Truly American
am thinking they did and this is all BS fearmongering.
You'd have to be mentally deficient and/or on drugs to reasonably think that this woman actually intended to leave a $7,000 tip on a $7 sandwich.
@@viperdemonz-jenkins Its not. chase, Bank of america and Barkleys are all known for being hacked into for people deposit fake checks into for some reason those banks have very weak anti fraud measures
The fact that her credit card company, Bank of America, wouldn't help her is crazy. She's a really good-spirited lady but she's no fool. I'm glad she's getting her money back.
This wild because ten years ago when I used BOA, they'd literally take my word on every charge back I asked for. Granted it was never anywhere near this high but I can't imagine BOA would have trouble disputing this.
@@nate6045BOA is not a good bank. It has a bad reputation for a reason, look it up. They try charging me for cashing a check from their bank one time that I work for a agency just because I didn’t have an account with them. Unbelievable
Not Bank of America's problem. It's NOT a bank error. She's the one who entered the tip amount. She needs to talk to Subway where she made the mistake.
@yummm8775 It could be BOA's problem. It depends on the details of how the transaction went down. A bank is a middle man and it is their job to protect your money. If subway has underhanded business practices that might not make it clear to customers what they are entering in, they have a responsibility to charge back the vendor. After all, this would not have happened if she paid cash.
And if you bothered to watch the video, you'd know she tried contacting subway. That's actually the first thing BOA asks you to do before escalating. Nothing happened until they ran this news story.
@@yummm8775 If dummy watched the video you can see that she did talk to that Subway. You’re making it seem like nobody makes simple mistakes. This should’ve been fixed asap because everyone knows nobody is going to be tipping $7k for sandwich under $10. 🤦♂️
I worked as a bar manager and once someone put in a $70 credit card tip for drinks worth $40, they obviously meant to tip $7 so we let the customer know and then corrected it for them. If we couldn't have corrected it right then and there, we would have called them about it later on.
Now this is $7,000 we're talking about, that could mean not being able to pay for rent or groceries for the month. 100% the shift manager saw the tip later that night, and did nothing about it. I bet they split it among the team which would have been added to their paychecks. So it's not just on the shift manager on duty for the night but also the general manager above them who is also responsible for looking over the numbers for the week (including everyone's hours & tips I would assume). Management at that Subway displaying a complete lack of empathy, absolutely shameful. When you're a manager it's your responsibility to deal with things like this
Look at the faces of the employees when the news crew comes in, that male worker in the middle definitely knows what's up. Shameful
For starters when you do a tip on a credit card, they don’t even give you an option to go that high you have to manually type it in what you’re going to give them so if she was dumb enough to type $7000 and not pay attention to what she was doing. Oh well, that was her fault.
Except the workers didn't know about it, meaning that management kept the tip for themselves
@@Paul-ng4jx Thing is, a lot of companies in the US have rewards systems based on your phone number. When you would like to use or earn rewards you either show them a QR code or type in your phone number on the card machine during the order and depending on the business. If they swapped it on her while she was typing in her phone number then it is a good chance the employees knew what they were doing or weren't paying attention to her attempting to enter her rewards information to earn the points for the transaction. Almost no one watches the screen while inputting their number, we just type it in and hit enter.
@@Paul-ng4jx
Do your ears not work properly or do you just not pay attention? She said that the tip number was actually the same number as her phone number. She was obviously entering in her number for some kind of rewards, not realizing that it was going to be the tip amount.
@@anti-ethniccleansing465 Do you brain cells not work properly or do you just not read things before commenting? She manually typed that in without bothering to look at what she was typing.
The subway franchise & bank in question are both a disgrace. The fact that woman had to contact the news outlet to get a positive result is disgusting.
Bank of amireca
If the lady figured out what happened before calling her bank, and she was honest that it was her mistake, then I understand why the bank refused to cancel the charge.
Undoing the charge 1+ week later on a tip isn't going to be simple as that tip could already be paid to the employees.
People like to think a process of everything is simple as "Just do a refund", which if it was caught the same day might have been the case. I have an alert when my credit card get charged for anything over $100.
@@marioxmariox When the staff looked at the EoD tips and saw a $7,000 tip from one person, I'm confident a manager was informed. The manager opted to do nothing about and to even go as far as refusing to discussing it with the customer is just showing shady/dishonest employees. And yes, it is as simple as "just do a refund". The company gets to take a hit for incredible levels of negligence/intentional deceit if the tip was already paid out. Resolving if the $7,000 was legitimate before paying it out is what every proper manager would do.
The fact that that Subway manager was trying to keep that $7,000 "tip" for himself, assuming the customer would just dispute it and her credit card bank would cover it is reprehensible.
The bank credit card doesn’t “cover it” they reverse the charge
Subway would have it one day, gone the next
This might be one of those rare cases where they could reverse the charge. Usually if a good or service was purchased, unauthorized the CC company just eats that charge and takes it off your credit card balance. @@g.t.richardson6311
@@chineseRATFACE
Are you a thief or have you got some type of personality disorder?
There's a reason most people don't think it's a tip. Something's wrong with you.
@@chineseRATFACE Imagine being dull enough to think that just because she made a mistake it justifies trying to keep a SEVEN THOUSAND DOLLAR TIP.
@@chineseRATFACEShe said she was typing her phone number and the screen changed. No one intentionally gives a 9 gazillion % tip for a $7 subway sandwich.
That subway needs to be shut down for scamming her.
Right. I would have said something as soon as it came up on the screen. They knew what they had charged her and still approved it.
How is it a scam? However in America everyone is guilty until they are proven innocent.
It would be unfair to the other employees. The Manager in charge and perhaps the employee on duty at the time need to be "retrained" .
She wasn’t paying attention and keyed in her phone number as the tip. Yes, they should refund her but it was her mistake.
@@OsceolaNola7Actually, there is a software glitch which affects many of these kiosks. I've had it happen to me many times in grocery stores where they ask for a phone number, you start typing it in, and don't hit anything other than numbers and it changes. Either a software issue or the cashier hits something or starts scanning which changes the screen. Could've easily been what happened.
I went to a different grocery store once that I had never shopped at. I got about $50 worth of groceries but when I tried to pay with my credit card it wouldn't go through. Three seconds later I got a text and a phone call from my bank asking if someone had stolen my card or if the charge was legit.
The fact that Bank of America allowed a seven thousand dollar transaction at Subway go through is appalling. The fact that they didn't help her reverse the charge should be criminal.
I have a Bank of America card and they frequently require verification for small purchases at grocery stores near my house. When I used the card for a car down-payment and a $12k heat pump to get airline miles, nothing, nada, not a peep, they asked ZERO questions.
They'll protect you from fraud only as long as they can't make good money on it.
how many sub sandwiches at Subway could one buy with $7K 🤨 Let's say $6 a sub, that would be over 1000 subs--and that didn't strike anyone as suspicious?
Had a partially blind roommate do something similar. Was paying a pizza guy and accidentally gave him a $500 tip. Man started to walk away, stopped and said "As much as I'd like to believe this was on purpose, I think you made a mistake." We made sure to give him another 20 on top of the original 5 we'd owed him.
Subway is only giving it back to her because she went to the press about it. Otherwise WHY would it take a month?? Nothing takes that long anymore. They should give this women some compensation for that.
They already spent that money and they had to take out a loan to get it back to her!!
@@debbiejohnson7758 Tough tatas I guess. If she did the right thing in the first place she wouldn't have to take a loan out. When you are stupid and greedy then sometime you pay for it
@@evelynbarry5046I wonder if the store actually gave that tip money to an employee. My guess is that they did not.
@isaacclark9825 that would be my guess as well. As an accountant, I would have held that money back and investigated it.
THIS! Workers probably all went shopping the next day laughing all the way! @@debbiejohnson7758
A MONTH to get her $7,112 back??? But a swipe and 1 second to TAKE the $7,112 😂😂
Crazy huh?? 😅😂
@@scotthearts9634 very 😂
The credit card should have declined that transaction to begin with. Also, why the hell have a credit card with an 8000$+ credit limit???
@@Hexagonian
Something similar happened to me. Got charged $11500 at a bar. Was supposed to be $115. Took a while to fix. As far as I know it was an honest mistake. Also, lots of cards don't have limits
@@tpolutts3309 Yeah, i would never quite go to criminal accusations for such a thing. I very much like my credit limit though. No one can steal too much
That's 25 pounds of lobster, 25 pounds of king crab, 25 pounds of top shelf top sirloin steaks AND a used car !
Well maybe 2 of the 3 lol
@@yellowgrooveu sir made my day
It’s not the sandwich .. it’s the Tip that they charged for over $7000. They need to fire that employee for doing that !!
the lady put in the tip amount
And when you look closely at the receipt, she was only charged $6.99 for the sandwich but was charged $7,105 for a tip. That right there should have been questioned by Subway and the credit card company.
I agree!
The tip was entered by the lady buying the sandwich. The cashier may never have looked at the amount of the tip or receipt after the charge goes charge goes through.
@@darkeyez1630 Right. I realize that but my point is that it still should have easily been recognized as an error when the woman called it to the attention of her bank.
@@darkeyez1630 - I do not buy-it for a single minute. When employees get “tips” for services like food workers, they always have to “tip-out” or “cash-out” before they can clock-out and leave their shift. Employees are also taxed on tips the receive via credit/debit cards. So again, the ‘employee has to sign or initial something at the end of the shift.
IMO- the manager seen this, or it was brought to their attention, the manager says “I will take care of it” and waits until he closes for the night, pulls the tip out of the cash held in the store before the weekly deposit was made and just like that, the manager walks away with a $7105.44 tip….. hopefully they did not spend it all, because I am sure Subway is going to get it back one way or another. At least the Subway owner now knows they need to hire an honest store manager ASAP😂😂😂😂
People tip like that all the time especially around this time. It’s called secret tippers. Where they buy a coffee and tip thousands
The sad part about this is the ONLY reason they finally decided to work with her bank to do a chargeback is because the media got involved and exposed them. Disgusting! Happy that lady had a positive attitude and got her money back though!
Never trust subway!!
@@myopinion6092 or BoA. They get a percentage of credit card transactions.
@@fistryanpunchd Their error also. I think the employee is supposed to look at the total sum, before throwing away the receipt.
@@Readysetgo2007 I don't know in the USA, but where I live, credit card receipts are kept by the cashiers to be filed later that day. They're never supposed to throw away credit card receipts.
@@maryrose2676 Ok my point was only "doesn't the cashier look at the receipt?" And if it's sent to the e-mail, how does that look? Don't they see the entire sum before they press "send"?
As soon as I heard it is Bank of America I knew, good luck getting your money back!
She's such a sweet lady. The fact that she can laugh even while facing this kind of an ordeal says a lot.
Milford, Connecticut
The Manager not discussing it with her and correcting the problem was the sticking point. He/she wanted to keep the money and told the customers CC company that it was a valid charge. Should be fired immediately.
The manager is probably the owner/individual franchisee, and likely felt entitled to keep it for whatever reason. After the Jared garbage came out, I've taken a super dim view of Subway...this story just reinforces that perception.
@@anonymousplanetfambly4598if that was me and Bank of America denied it I wouldn't pay the charge and I would take them to court and sue the hel* out of them all!
It’s not that easy. It’s a $7000 tip which gets attached to the employees’ weekly payroll. Chances are, the owner and manager sees none of that money.
If it was seen a week later, depending on the pay period end date, the $7000 was most likely already processed into the payroll system, which was already paid out to the employees.
It’s not an easy fix and definitely an issue that they were probably advised by HR to not comment on.
Next time be careful about what you put down for the tip, and it’s probably best to review card transactions daily.
@@JawkeyWalkey She didn't put a tip in. For whatever reason she was entering her phone number and said the screen must've changed on her because the tip was her phone number.
@@quarterhorsgirl Yeah, this was caused by a major Ui design fail. Just like when Windows pops up a dialog box while you're typing something, and when you hit space it immediately closes before you can read it. If the user is doing something which requires input (e.g. typing their phone number), popups need to be pop-unders, which don't steal focus from the input task.
I have had a nasty experience with *Bank of America* and I strongly urge folks to _ditch this irresponsible company_ as soon as possible.
Idk why every person isn’t banking with chase at this point
Yup bank of america has the worst credit card
I will never do business with BofA after the way they treated me.
I don't know why people still bank with traditional banks when credit unions exist.
@@Lukedaniel805totally. I’m at chase.
That's why you should always check your receipt before leaving the store.
The fact Subway didn’t want to respond and the credit card company refuses to to help out is carzy as well. I used to work in fast food and the fact they didn’t find it weird of a high yield tip like that for a $8 sandwich is beyond me. We’re they trying to keep the money maybe or maybe they didn’t care about it at all to notice and even if they did see it and said nothing about it is beyond me.
Wait. They actually PAID that much? How the heck was that not noticed? My card would have declined it.
Right
@@zacharyjacobson6512 Bank of America.
Mine decline for $50. I do the "let me get some money for the car" and walk out with my head down in shame knowing I got not money in the car.
She used a credit card. My bank texts my phone about any suspicious purchases to approve it before it even goes through. Banks and credit cards are different. I don't think credit cards send texts messages to your phone for a suspicious purchase asking for approval. My bank will sometimes call me as well asking about a suspicious purchase before approving it.
@@ambitiousbeauty1013They do if its a out of state purchase but there is a setting you can turn on to receive a text when any charge is made on your card. I have 3 cards with 3 different banks if even a penny is charged I get a text message about it, usually within 5 minutes of the charge. Out of state purchases usually have to be verified.
1:27 The manager refuses to discuss it with her? Got to go to corporate. That manager should be fired.
Yes but corporate sometimes doesn’t help
Yeah, that was really wierd. It's a franchise.
ABSOLFUCKINGLUTY !!!!!!
Subway is crappy. Seems accurate deny until you can no longer do so
If anything, the manager will be promoted by the corporation for ignoring her. You have no clue how dark it is out there.
How can someone miss something like that right away? Very poor money management
If she was the kind they would!!
No, people with good money management don't worry about their daily balance cause they are not living paycheck to paycheck.
@@floridanelson that's not true. You can have great money management skills but still earn a low wage. Being smart and responsible doesn't necessarily translate into lots of money. I've always been good with money, which is why I became an accountant. But my management skills were honed because I HAD to be good with money or we had no food or roof over our head. And once I did start making decent money, I still stayed on top of my accounts every day. You have to in the digital age. It's too easy for someone to steal your debit/credit card information. If you don't check your accounts online daily you could lose everything in the blink of an eye. THAT'S good money management.
Notice how nothing happened until she went to the press and had it broadcasted state/nationally.
She needs to look for another bank.
The fact that her bank allowed this transaction to go through is mind boggling.
👍🏽
yes only because she had enough of aline available it seems intentional but cant get away w it they shd be prosecuted
I'm amazed that the credit card company allowed such a large transaction without confirming with the customer first.
Right..I literally have to verify any time I try to make a transaction over $1,000 even when I pay rent every month
Especially at a freakin SANDWICH SHOP. 😂. Not as if she were out furniture shopping for a new house.
Exactly- they turn your card off if you shop 200 miles from your home without telling them first.
Yes, even 20 years ago your credit card company would call you on the spot and ask if you really intend to charge that much.
I have a credit card where they won't let me buy _anything_ (even for like $20) unless I contact them first. Like they have an excessively aggressive (or incompetent) fraud detection AI 😂
I remember once or twice when i was a food delivery driver and the customer tipped the same as their food order. Like they spent $10 for their lunch and tipped $10 and i texted them and asked them, "Hey i noticed your food order was $10 and you left a $10 tip. I just wanted to check to see in case it was a mistake?" And they responded, "No it wasn't a mistake. I meant to tip that much. Thanks for everything you do! 😊"
So that was really nice. If i feel like I have to check about $10 why couldn't Subway check about $7,000?
Sure sounds greedy and dishonest to me.
Those tipping options must be eliminated from fast foods. If the employer can't offer a better salary, then keep less employees.
That’s disgusting that the media had to get involved for the poor lady to get her money back. Shame on Subway and the store owner
Why do u think robbers rob
shame on the credit card company too.
@@PhilosopherFromMontreal The bank is to blame too.
Isn't the bank supposed to call her first before authorizing such abnormal activity at the sandwich shop? Her bank failed to see the red flag at all on such huge amount of charge in one day. Her bank has failed her badly.
I'd assume so. My bank called me when I made a £2,700 bank transfer when I bought my horse to make sure I actually saw him and paid for it, as there's a lot of scammers around.. and I don't normally spend such large sums of money in one go.
Each bank has a different policy so remember to read the fine print of what ever bank you do business with..simple to complex. Yer people still complain rather then try to understand
It's BoA. They're shit. I used to be with them. Chase immediately calls you, or you get a text.
Most banks give you the option for notification on CC charges, but not everyone does it. My wife recently got notifications for about $16k in bogus charges on a Sunday. A month later we are just about done straightening it out. The flip side is it required a change of bank accounts, which takes time and put us behind the 8-ball on all of our auto-payments for the last 4 weeks. The bank change also screwed up our direct deposits for payroll. We believe the problem happened due to malware in our PC at home... so that had to be addressed as well.
Its Bank of America, one of the most scummy banks around.
I’ve been that manager before…that that manager wouldn’t talk to her is obscene. I’d be freaking out for the customer but clearly someone thought this is an opportunity to gain what’s not theirs. That woman is way to nice, yes it does take awhile to get that resolved but not the time given here usually 2-3 days, the manager needs to make one phone call to the CC terminal company and it’s taken care of. Like I said that manager saw that that was in the tip line and knew there was an opportunity to get a payday! Crooked and should be fired…I hope you’ll follow up with this story…make sure she is being felt with properly by subway.
The employees where shocked. What does that tell ya? The manager was trying to keep the 7K for themselves. Fire the manager or resend the franchise.
At least, she's got a good sense of humor laughing about it. I would've lost my mind, this is not by mistake.
Bump the good sense of humor. We talkin 7-G’s here ! 😠
Had it been me, I wouldn't have been as nice or saw the humor in the overcharge after presenting the mistake to Subway, and I did not see the tip refunded within a couple of days.
I would’ve absolutely lost my mind. I would’ve not only contacted the media, but posted this on all my social media account and filed a lawsuit against the subway. This subway is not under ANY circumstances keeping a $7000 tip.
She's laughing now because she's getting her money back
She took me out when she said she could've gone to Italy!😂 I'm glad she's getting her money back.
It says a ton about a company when a person with an issue this obvious has to go to the public before the company responds. The CC company should be ashamed, also. I'd be cancelling my card, citing horrific customer service.
It's Bank of America, what do you expect? Glad I closed my account with them in 2006.
sadly BOA is a well know crappy bank
The CC company is Bank of America. They are well-known for having no shame they're aware of. If you deal with BoA, expect them to treat you like garbage and be rankly unjust. That's just how they "roll".
What's a good one though
Yea I had student loans with them in 2011 when I graduated college. I rushed to pay it off in 2012 and I left them after 2012. They are not the best bank.
And that's just another reason why I will never use Bank of America....
It makes me inclined to never eat at another subway again.
Why, because the lady tipped them so much? 🤣🙄
HOW was this not rectified when she 1st brought it to their attention? It's almost like the manager wanted to KEEP the money, somehow!! I'm glad she's now getting her money back because the News people got involved!
You know the manager (who wasn't present) wanted that money because there is NO way a tip that large was going to an employee. (also the "manager" may be the franchise owner too.)
Right. It was entered in the place of a tip, so it seems they saw the large sum and didn’t want to give it back as if she “meant” to give a tip over $7k. Smh
She legally authorized the tip. Maybe she should pay more attention
Weird how she didnt notice the bill was even that high. I would have walked out if I seen that bill. And after everything I'm done getting stuff I look at the total. So how do you not pay attention to 7,000. Crazy
This should have been rectified at closing when they did their paperwork.
Subway treated this woman badly as did Bank of America. Common sense and compassion are missing from society. I hope this gets made right ASAP.
Hope she switched banks
In my country there wouldn't have been any discussion, it's illegal to keep money that has been accidentally given to you. They even fined a 15 year old girl who had kept a $90 venmo sent to the wrong number.
We had the same kind of thing happen in our pharmacy a while ago. While punching the sale amount into the keypad the decimal didn't register and the customer completed the 8k+ sale as normal. Luckily the Pharmacy Assistant noticed it as she was putting the slip in the drawer and called out to the customer before he left the store. We had a new keypad installed the next day.
Just when you think you witnessed it all, this story comes to reality.
How the employees and management at this Subway restaurant didn't notice this technical error is beyond comprehension.
Unbelievable.
Stop it. You think the manager didn't notice handing off (or disturbing) $6,000 in tips for whatever pay cycle they have?
@@sneksteppy The tip line reads $7,105 not $6,000
They don’t care
that $7,000 tip will be a $7,000,000 lawsuit...just watch
I clicked on this story for the comment section alone
The fact she had to go to the media is just so heartbreaking
The media will advance her case more than any governmental agencies or banks.
I'm even more surprised that this isn't some kind of criminal fraud on the restaurant's part.
The restaurant knew what they were doing @@ianbattles7290
@@ianbattles7290I’m sure it will become one , if she didn’t get the cash back
What's shocking is that Subway is even considering 'tips'?!
WTH?!
The fact the the media has to get involved for an action to take place, the manager has to be fired or at least be suspended with no pay.
The fact she wasn't contacted about potential fraud (nothing like that was mentioned in the video) is absurd to me. Who just drops a $7k tip out of nowhere? Despite her smiling, you could see she was stressed out of her mind. I can't even imagine what that would be like.
How is it fraud? She keyd it in herself
It's Bank of America.
@@user-qc6wi3dw5x Op is not saying it is fraud Op is saying that normal when the bank sees that much spent at a store randomly and it never happened before, they would normal put the card on hold and contact the owner of the card to make sure its not stolen.
Her fault, but it took a ton of investigative reporting just to get her money back since it was 30 days of fighting the crazy charge she did dialing her telephone number as the TIP when the TIP Screen on your device actually does the TIP for you.
10% 15% 20% NO TIP, or Other TIP.
@@JoeWaylo But why did she dial her phone number? But yeah, it also was weird that she didn't get asked "Are you sure you want to tip us 7000?"
What’s disheartening is that it took for the customer to go to this extreme for any results. Good customer service would have been to rectified the situation prior to having the news outlets basically forcing your hand! Both the Subway and as well as the bank failed at their customer service. If I were the customer, no more Subway and I’d be zeroing my balance and closing that account with the bank, never to do business with them again!
but that's the state of mind today in america... "screw people over and be rewarded for it". not giving them business is not enough. a fundamental change is needed
@@agps4418 yup
At the same time she probably inputed 7000$ tip heraelf, pressed OK twice & put her 6 digit credit pin in 😂
*wait a minute now.. DID SHE NOT SEE HER TOTAL AT THAT TIME?? how 'preoccupied' are people these days with stupidities?*
That's exactly why I don't eat subway anymore the higher the price I'm not buying
Give that woman her money back Subway! The person who got the tip knew better. No one does that without some type of notice. Had it been me, I would have DEFINITELY reached out before accepting it at the end of shift.
Manager scammed that tip. Bet non of the workers saw one red cent before it was refunded
File a lawsuit against the manager who committed the scam. The amount to be credited shall then be decided by a jury trial.
It was an online order, and she wasn't paying attention.
She put the tip in her fault
@@stonemedia8901no it was not an online order, they said she went to the store and ordered it.
And these banks are the worst when trying to get your money back.
bank of america is for sure bro
its sad that she had to go to the media just to get it resolved but glad she was able to get it fixed
That's why i only keep 18 bucks in the bank.
Why should there be a tip option at these places anyways... they are already getting your money for the food. Its not like they are bringing it to you and serving you. You stand there and wait for it.
That's what i was thinking. Who pays tips at a Subway sandwich shop?
Tip culture is a thing and needs to go. People are tipping for the dumbest things for no reason at all.
You have the option to tip if the person makes you a good sandwich. Otherwise what reason would they have to give you extra and free toppings? No tip option means you are getting 3 slices of turkey, weighted out on a digital scale everytime. I tip a couple dollars and the guy gives me whatever I want
@@user-rh4qv4gd8t Then you're just paying for more food. Bake it into the cost upfront, if people want extra they pay extra. Don't have it be a surprise
@@trl2151 The difference is that the money goes directly to the employee. Not the business owner and taxes who would otherwise extract a large chunk. I would much rather tip directly at my discretion than have to pay a higher price where only a small fraction goes to the employee. It's a win for both parties.
It had to be Bank of America that refused to give her money back
It’s a hit-or-miss with Bank of America.
I was charged 5,000 in British Sterling Pounds (around 4,000 USD) a long time ago when I was on cruise. Way too far to be in London.
Bank of America took care of it, and returned all of it.
What a sweet lady, she keeps a positive attitude through this stressful situation
Always for a printed receipt. Many people just say no to a printed receipt and never check their statements. Double charges are common.
They should know no one would trip that much!!!
This was a scam from the start. They know they need to give her her money back . Shame on them !! Scamming people is not cool jerks !!
She keyed in the amount. A mistake on her part but subway didn't set out to scam her. They are scum for not reversing it right away though.
You never tip at Subway.
Tips are for service. Handing you a bag is not service.
It was HER mistake. She put the tip in.
I was buying baking supplies at a grocery store and the cashier rang in like 2000 bag of carrots (I can't remember the exact amount) and my total came up to over 15k. She had to call the manager over and he seemed like he was excited until he realized it was a mistake. I told him I only wanted 2 bags that's it. He had to void out the transaction and the cashier had to rescan all the items she already scanned. I kept the receipt for a long time because stuff like that happens to me all the time and people don't believe me.
We live in a world with essentially a preliterate mentality: Nobody believes tragedy until it hits them personally.
How did you get a recipient if it was voided
@@erikverselli I asked if I could keep it and they let me.
The fact this was as months ago and the credit card company won't do anything. And the subway ethically just won't return the moneys speaks volumes. This is wild to me. Shame on Bank of America and Shame on Subway!!!
I just pulled 5.5k out of my account for the first time in years, and I'm shocked my bank didn't call to confirm. It actually made me decided to pull the rest out and put it somewhere safer.
Thats sad how the manager wont talk to her...thats their fking job. They need to be fired
Grounds to sue at this point.
I also use Bank of America. Apparently the $84 concert ticket I bought on ticketmaster once was suspicious enough that they had to send me a text asking me to confirm it before it was allowed through, but someone randomly dropping 7k at a Subway doesn't prompt any suspicion??? It was seriously allowed to go through??? My concert ticket activates "fraud protection" but when she accidentally dropped 7k on a sandwich they were like "yeah seems legit, nothing wrong here"
That's why there's more to the story she's not telling I think she did get a text from her bank ...
This is mind boggling. I had a ten dollar charge from my school book store that was double processed, they refunded it without me knowing. That subway could have and should have done that as soon as it was spotted. There is no way the staff did not see that as they balanced the POS system that night. I hope she is able to get it all back.
I don’t know if tips count when it comes to “balancing”.
@@KaiLucasZachary it does. I’ve worked many jobs where that was the case. Whoever does the POS for the night also counts and disperses the tips. I hope she got her money back.
@@aleleeramos Said at the end of the video that she should after all this. Hopefully she does.
Your response just reinforces my own original comment on here saying that they already started spending the tip and that’s why the manager didn’t want to get involved. lol
@@aleleeramos 1:54
@@KaiLucasZachary ohh my bad I misread your comment, yeah they probably did!
The clerk is a thief because they entered the amount and should be charged. Every time you swipe, you should read the pin pad. These places are expensive enough without causing customers to question their honesty. They are just hurting themselves and the rest of us that didn't need a convenient sandwich won't shop there.
The convenience economy is frail because people don't NEED the products or services. Damage that and you have nothing.
Without the media attention subway would just say: "We don't care. It's your loss, not ours."
Amex, Chase, Navy Federal have declined big purchases and immediately sent me a text asking was it me making the large charge. I respond yes and have them re-run the transaction. Sounds like BOA has no security protocols in place for suspicious purchases. $7,000 at Subway should have been flagged and declined.
Most credit card companies nowadays will flag and block an unusually high charge, even if its within your credit limit. I authorized a charge of $2,800 to a car repair shop and it did not go through until I spoke to the credit card issuer and verified it. A $7,100 charge to a subway shop is clearly suspicious and should have been declined from the get-go.
Last month I left a 40% tip at a restaurant (it's a long story) and Capital One emailed me right away asking me to confirm that I indeed intended to leave a 40% tip.
One of the reasons I don't eat out anymore!! That server and cashier are guilty of grand theft!!!
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Employees now wondering why they haven't seen their piece from that tip.
I read that MANY restaurants limit the maximum amount you can designate as a tip to 50% of the bill. That prevents accidents like this. If you REALLY want to leave a larger tip, it has to be CASH.
Company makes a mistake: no we are not letting you keep a $7000 item for $7, it was a mistake
Person makes a mistake: we will be keeping the $7000 for a $7 item, that's on you.
Legally both are considered a mistake and would have to be rectified
Here's a question:
At every shift change, the manager cashes out the till in the register to ensure all accounting is correct before handing the register over to another employee. It is at this point the accounting will show a $7000+ tip. Now the tips MUST be given to the employees. Withholding tips from an employee is a huge legal no no no.
So who got the tip?
Was this tip reported to the IRS?
If not, that's another legal snafu.
The manager knew he was sitting on a windfall at shift change -- and kept silent until the news put a big *ss spotlight on them.
Who got the tip?
Yep, that $7,000 is sitting somewhere. I doubt the store had $7,000 in the till, to steal though. A small shop like that probably only has several hundred dollars in cash (otherwise they'd get robbed).
But your main point is totally correct... there's no way that someone didn't notice this. It's on the manager of the day, until proven otherwise.
Who got the tip? The customer, not to ever go back to that Subway again!
@@martinmarks8664
Laughs
Excellent!
@@martinmarks8664 hopefully they didn't spend it
in a small store, it would not be uncommon to finalize the books only a few times weekly, especially over a weekend. It would have eventually showed up.... and then someone would be looking for the mistake.
Moral Of The Story, Never Tip In A Sandwich Shop Or Fast Food Restaurant!
Or, never tip in general, ever.
She wasn't even trying to tip. She was trying to enter her phone number for rewards. If she actually tipped she'd never have that screen pop up. Moral of the story, tip a dollar before you accidentally owe them your phone number.
This is why I always pay for everything with cash whenever possible.
If they don't accept cash, I report them and refuse to do any further business with them. Because the last I checked, it is illegal for any business to refuse U.S. currency.
Which credit card company is that? I would definitely dump that card immediately!
subway doesnt make $7000 per day in sales. thats like 2 to 4 of total sales for subway
I work as a cashier at a different restaurant. If I noticed an uncommon tip amount ($7,000+ is a very uncommon tip amount), I would immediately contact the guest and inquire if it was accurate.
I guess it's a good thing my bank account it's always empty 😅
How the H could her credit card company deny her claim?
Such an obvious mistake.
I'd get it straightened out & dump them for sure.
Totally ridiculous!
It was obviously one of 3 options: fraud, a mistake, or a computer glitch, and in any case this lady needs to get her money back. Shame on you Subway for not seeing that. SMDH.
She said she accidentally punched in her phone number at 1:00
Her credit card company is messed up too. American Express would have knocked this out fast.
Absolutely.
That sandwich better make me full for the rest of my life. 😂
Unless that bread had some gold and Rubys inside, she is entitled to her money. 💯
She was credited back from Bank of America last week Monday the 20th
yeah after the news got involved
That lady has a great sense of humor, the credit card company and subway should be ashamed the way they treated her.
Thank you so much for helping that lady out.
I can't believe that any credit card company would think that this is NOT a mistake!! It's insane to think that anyone would pay $7,000.00 for a sandwich - especially a tip. I hope that the bank will make good on their promise to fix this. No sandwich in the world is this good even if I made it myself! I don't work for them nor have I ever but I wouldn't expect anyone to pay this kind of money for food.
It's ashame she had to go through the media just to get her money back
This is exactly why I always pay for fast food and other small purchases with cash. I don't tip on fast food purchases either. At nicer restaurants, I will pay for the meal with a CC, but I always write, "cash" on the tip line and leave a cash tip. I do the same on my copy of the receipt, and then keep it until I verify that the correct charge has been posted to my account.
I also pay tips with cash.
PROBLEM IS MOST PEOPLE ARE TO STUPID TO DO THAT!!!!!!! ESPECIALLY ANYONE BORN AFTER 1990!!!!!
Finally an intelligent approach.
This but just never buy fast food as well 👍 cooking big portions and freezing to reheat
@@DH-qz2so There is a section to specify the tip amount to charge the card. Writing 0 implies service was poor and if the receipt is left blank there is a chance the restaurant writes in their own number. Writing cash solves this. But I tip cash in the first place because servers prefer this for taxes
It’s not hard to look at the register saying it’s $7,000 before inserting your credit card
But the real question is, why is she buying a subway sandwich with her credit card?