Samsung Ice Maker Forced Defrost - How to Fix and Thaw a Samsung Ice Maker That's Frozen Up

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  • Опубликовано: 15 сен 2020
  • Taking out a Frozen Samsung Ice Maker can be very difficult and you could easily damage or destroy it if not done the right way. If your Samsung Refrigerator has an interface similar to this one, there's a secret Forced Defrost mode that will heat up the Ice Maker cabinet, allowing you to remove it very, very easily.
    In this video, we go through all the needed steps to get the ice maker out, as well as how to take it apart if you're facing bigger problems than just needing to take it apart.
    You'll learn the following from this video:
    (How to):
    Defrost a Samsung Icemaker
    Remove a Samsung Ice Master Icemaker
    Test a Samsung Icemaker
    Tear Down a Samsung Icemaker
    How to Fix a Samsung Icemaker (but I am not doing an extensive diagnosis or video on that here - just a few general ideas).
    HELPFUL THINGS:
    Basic Repair Kit for the Samsung Icemaker (RTV Sealant, Drain Clips, IM Retainer): bens-appliances.com/collectio... - Use Code "RUclips" for 5% Off
    Replacement Icemakers: bens-appliances.com/products/...
    Remember: If your refrigerator has dirty condenser coils, it could be failing to cool this Samsung refrigerator properly, costing you a lot of money as well as why the ice maker won't automatically operate - consider buying an appliance cleaning kit to prevent your appliance from an early failure. Link: bit.ly/3zQGFYK
    - Samsung Secondary Heat Kit: bens-appliances.com/collectio...
    - Samsung Refrigerator Moisture & Leak Kit: bens-appliances.com/collectio...
    - Other Parts (Evaporator Fan, Thermal Fuse, ect): bit.ly/3x3AHAF
    New & Updated Video on Replacing Icemaker, Components & Tests: • Samsung Ice Maker Not ...
    Samsung Refrigerator Forced Defrost Mode (all the other modes we didn't show you, plus error codes and demo mode removal): • Samsung Refrigerator T...
    Fixing the Samsung Refrigerator Water / Icing Problem: • Samsung Refrigerator I...
    Tools I use in all videos can be found at my Amazon Idea Page: www.amazon.com/shop/bensappli...
    Did this video help you out? Send me a tip, and help me make more Appliance Repair videos for people to watch for free!
    PayPal: paypal.me/BensappliancesYT?lo...
    CashApp: $BenjaminSchlichter
    Affiliate Disclosure Form: bit.ly/3oXeu3B
    ** Links to external websites and parts may result in me receiving a commission on sales
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Комментарии • 678

  • @tasmedic
    @tasmedic 3 года назад +55

    A very good use of 6 minutes! Absolutely everything I could possibly need to know to fix my ice maker. Many, Many ,thanks!

  • @seattletom
    @seattletom 3 года назад +179

    Thank you very much for the informative video! Just what we needed. This will be the LAST Samsung fridge we buy. And we have a Samsung washer dryer that we’ll be replacing too. This is just pisspoor design all around.

    • @jeanninasilva5309
      @jeanninasilva5309 3 года назад +6

      I on the same ,don't like Samsung no more

    • @scrottum281
      @scrottum281 3 года назад +7

      Same here... Finally junked our Samsung washer/dryer (which were very expensive). We are limping through what feels like the last days of our very expensive Samsung refreg/freezer. NEVER AGAIN!!!!

    • @thebman8787
      @thebman8787 2 года назад +3

      I dont like samsung anymore either

    • @JayMars23
      @JayMars23 2 года назад +4

      Yep I too learned the hard way... They need to stick to just TVs and electronics!

    • @dustintaylor4366
      @dustintaylor4366 2 года назад +2

      Most fridges with the ice maker in the fridge have these same issues.

  • @MrDeville84
    @MrDeville84 2 года назад +46

    This was one of the best instructional videos I’ve ever seen, straight to the point no jibba Jaba and a soothing voice. 5/5 stars.

  • @CoffeeWithPips
    @CoffeeWithPips 9 месяцев назад +7

    This is such a coincedence, our ice maker just went out last night, and I'm not kidding. We've had the refrigerator for over 3-years and I should've bought the extended warranty. We have the LG, I'm happy to see that I am able to fix this myself, I am going broke hiring people to do things around the house. I am a new subscriber, your channel (this video) is so valuable. I want to see more from you and hope you keep making videos again!

  • @jillsanderson4238
    @jillsanderson4238 3 года назад +34

    I just want to thank you from the bottom of my heart. Your video saved me an expensive service call. I had to run the “force defrost” cycle twice last night before the bin would come unstuck enough to be pulled out. I hit the reset button and went to bed. I woke up to ice in the bin, and thankful for it. Your servant heart to help others is greatly appreciated. May your day be blessed!

    • @huzaifasiddiqui1624
      @huzaifasiddiqui1624 2 года назад

      I’m going through a similar problem where my bin is stuck but I have a different model which buttons need to be pressed for it to go into defrost mode

    • @Patryc
      @Patryc 2 года назад +2

      i ripped it apart before finding this video lol

    • @kenwathen6258
      @kenwathen6258 2 года назад +2

      Is there a light that let you know that your in the defrost mode?

    • @ariamdavis5034
      @ariamdavis5034 Год назад +4

      Did you have to empty the fridge in order to run the cycle?

    • @dr3967
      @dr3967 Год назад +2

      @@ariamdavis5034 that’s what I want to know

  • @jeanthomas3703
    @jeanthomas3703 2 года назад +2

    Thank you! Bought a house with a Samsung fridge. After being here a few says I realized the ice maker didn't work. But I couldn't even figure out how to get the ice maker tray to come out. So I decided it was frozen shut. Then it took me a while to find the right video. You explained it so well that my ice maker defrosted after 20 minutes and I was able to get the ice bucket out along with a big chunk of ice. 😀

  • @sueardente1429
    @sueardente1429 2 года назад +3

    Thank you so much for posting this video! My Samsung refrigerator came with the house, and I had continuous problems with the ice bucket freezing up, but this time was unable to dislodge it.
    After running the forced defrost (I let it run 30 mins) it was easy to remove and only one piece of ice remained.
    Now I will regularly defrost, for a shorter time period. Only issue I had was I couldn't reset the keypad, so I flipped the breaker for a minute or two, now all is well!

  • @Sassinator2014
    @Sassinator2014 2 года назад +5

    Thank you! I was able to remove the ice maker cover and clear out the iceberg within prior to finding your instructible but your detailed video on replacing the whole unit is very helpful if that is the avenue I end up having to go down. Thanks!

  • @hicksrb45
    @hicksrb45 2 года назад

    Top icemaker bin was frozen shut after 4 day power outage then two days power restoration when not at home. Defrost instructions worked great, exactly as described on the first try. The Samsung manual provides no clue how to do this. My only recourse would have been to unplug the refrigerator for several hours with the doors open and hope that might work. My sincere thanks to the video maker for putting this on RUclips.

  • @robloughrey
    @robloughrey Год назад +2

    Just installed the drain hose that I got from your store. Thanks for the great video - it went in like a dream and the advice to clean my compressor was on point. :)

  • @Missjenny51
    @Missjenny51 Год назад +1

    Dude this video was so helpful as far as taking apart/removing. Hoping the ice maker starts filling/making ice after the 24hr reset. Thank you again for sharing this!

  • @mikemorgan1925
    @mikemorgan1925 Год назад +33

    Great video with tons of correct information. It is also important to know that a class action lawsuit was won against Samsung in Florida based on faulty icemakers. If you can not get it to work, Samsung will send out a repair person to replace the ice maker free of charge. Once that has failed twice, you may demand a refund or a replacement of the refrigerator.
    Keep up the great videos!!

    • @vanityfletcher2944
      @vanityfletcher2944 Год назад +6

      Can you tell me how I can go about getting a Samsung to send a repair?

    • @andrealee3129
      @andrealee3129 Год назад +1

      This is the second time mine is out and I cannot get anyone on the phone!

    • @happythoughts424
      @happythoughts424 Год назад +1

      They are TERRIBLE, actual Samsung Beyond initial first call. After call to the Philippines you'll deal with American workers who just don't want to do anything. I hate Samsung

    • @alexjohnson7427
      @alexjohnson7427 Год назад

      In my experience, Samsung is terrible. We had this exact problem, it took six weeks to finally get them to send a tech to our house, which was supposed to be free of charge, and then they claimed that it was my fault because there was “physical damage” to the unit. I ran up as far as I could on the supervisor chain in customer service, and they basically refused to do anything. I will never give them any more money on their appliances.

    • @misterbee6654
      @misterbee6654 Год назад +1

      I have been told by their technicians that Samsung will use your use of non-Samsung water filter against you. Keep an old one available if needed.

  • @gamerdad8
    @gamerdad8 Год назад +1

    This is a great video and had everything I needed to know to fix my ice maker. The steam shot really worked well. My ice maker was so frozen over with ice it was warping the inside. This cleared it all out. Thank you

  • @user-eq1cj8pi5r
    @user-eq1cj8pi5r 3 года назад +3

    You’re brilliant! Only one like this on you tube! Lifesaver thank You!!

  • @sharonahn4319
    @sharonahn4319 2 года назад

    You saved my refrigerator, I mean Ice master, Bens.
    There is no information how to fixing ice maker, even setting “Defrost” in Korea. Because they uesd to call Customer Service in Korea.
    I have done, according to your advice. Thank you so much! Big help for me. This is my first feedback in RUclips.

  • @adrianc9611
    @adrianc9611 2 года назад +6

    Thanks for the very informative DIY... I was also having trouble with an odd humming and binding sound sound when it came time for the ice maker to dump the ice cubes when they were ready. While the ice cube mechanism was out, I decided to pull apart the gear mechanism which sits at the front of the ice maker. There are 3 gears including the one attached to the servo motor that somehow started to bind creating too much tension. The larges gear of the 3 which attached to the external arm that scoops the ice out of the tray was practically seized inside its hole. So I carefully wet sanded (to keep the plastic slick and polished) the part of the gear that slid through the hole where the arm attaches and eventually made it turn super smoothly. I put everything back together and did the test illustrated in this video using the little button on the side of the ice box, and voila!! Back in business! No more humming or binding noises!!

  • @ScottEaton74
    @ScottEaton74 3 года назад +4

    Thank you. I would not have figured this out without this video.

  • @robwienburg3988
    @robwienburg3988 7 месяцев назад +3

    SUCCESS ! thanks for the help.
    my issue was, water works, you can hear the auger spinning but no ice comes out. Have had the fridge for around 2-3 years but never defrosted it. I have tried pulling it out in the past but it always seemed stuck.
    Spent a whole Saturday defrosting the ice box and using a hair dryer (on medium mode) to try warm it enough and eventually I saw the dripping water. (GET SOME TOWELS !) then between hair drying and jamming big knives around it for leverage, it eventually popped out.
    What a great feeling =) gotta have my ICE !
    Then probably a couple more hours chipping away at the ice near the back and sides.
    Turned the ice maker back on and BOOM, around 3 hours later, full ice bucket!
    One tip that may not be in your video, when you put it back in it wont go all the way unless you flip the WHITE ice stopper (leg) thingy at the chute to the open position then it clicks in place. Do this by turning the metal rod at the back of the ice bucket then hold the white Leg part (by the chute) then it will slide all the way to the back.
    Also I -thankfully- didnt have to defrost the top ice maker machine. I was worried about that. After defrosting it, that's all I needed to get ice flowing again. For others, you may need to defrost the actual ice maker at the very top.
    Other than this, the fridge has been wonderful. And will check this part of it every year i think to avoid a recurrence.
    Good luck from Canada y'all!
    Oh, also, I called them for support and the dude just said, "ya gotta defrost it" so I did !

  • @cup-ajo327
    @cup-ajo327 Год назад

    Thank you for your tutorial!!! Saved me from doing things the hard way 😊😊 You explained it so well, step by step!!

  • @chriswalker2892
    @chriswalker2892 3 года назад +6

    Thank you for taking the time to do this video. It fixed my problem. I did find it difficult to get the lower lip of the ice maker back up and secured with the single screw. You cannot have nay front on the cooing coil due the tight tolerances on the lower part where the rubber caps connect with the coil. Just make sure the coil is free of frost. you can run a quick Force Defrost on it and when it is clear and shiny you can secure the bottom of the ice maker without too mush pressure. I do not understand why we were problem free for 2.5 years then we ran into this problem. I think it had to do with the frequency of having the refrigerator door open and introducing higher temperatures + humidity getting into the ice box area. IDK.. Will watch this and maybe report back. Thanks again!

    • @bensappliancesandjunk
      @bensappliancesandjunk  3 года назад

      It seems that its an age problem that moisture starts building up, causing it to frost over as other parts degrade. I have a video or two about the drain kit + heater for evaporator panel. If you pull the panel and its heavily iced over, that can be an issue in parallel.

  • @coreycomeau2482
    @coreycomeau2482 2 года назад

    You just saved my fridge. Thanks for the well detailed explanation.

  • @karenravensbergen
    @karenravensbergen 3 года назад +4

    Profoundly helpful! Thanks a million! My husband and I just heard the sweet sound of little ice cubes!

  • @berryscott8306
    @berryscott8306 2 года назад

    Thank you so much! This was so helpful and concise. Cheers 🍻

  • @ncauhfsuohd
    @ncauhfsuohd 7 месяцев назад +1

    Very clear and concise directions. Thanks a bunch!

  • @alopandur
    @alopandur Год назад

    Fantastic, THANK you very much for the detailed and right instructions! I was able to follow them exactly and did the ice maker defrost... It was a bad one... 😀

  • @Exploro
    @Exploro 3 года назад

    Thank you so much for the very useful video!!

  • @EricJGonzalez
    @EricJGonzalez 3 года назад +1

    Excellent video, thank you!

  • @avivaaweisgal
    @avivaaweisgal 3 года назад +2

    Thank goodness for this video! Great explanation, very clear and precise!!!

  • @HurrBen
    @HurrBen 7 месяцев назад +1

    Thx for the Video. Got a newer model, still the same Problem. It's a shame that Samsung didn't provide such videos.
    I called them for the same problem, they couldn't help or would not like to help me. Worst Service ever. Never buy a Samsung refrigerator again...
    Thx again for the video. Your the best 😊. I hope Samsung recognize you.

  • @DrGadget424
    @DrGadget424 3 года назад +3

    You’re a lifesaver thank you so much

  • @steveclark189
    @steveclark189 4 месяца назад

    Thank you very much. This worked like a charm. Got me back running again with a call-out. Bless you my friend!

  • @collinlamont3855
    @collinlamont3855 2 года назад

    You are awesome, very very detailed on all your videos, Thank you so much

  • @Blair1Collins
    @Blair1Collins Год назад +2

    Thank you SO much. I watched a few others and even tried to use a hair dryer as suggested by another DIY video ..... let's just say....setting it to defrost (Fd).. .is WAY better!
    Two thumbs up! :-)
    Yes, I am Siskel and Ebert old. :-D

  • @jbean530
    @jbean530 3 года назад +5

    I’ve been running that defrost mode over 24 hours. Still couldn’t get the ice maker out till a little bit ago. It was full to the top with a frozen blob. I hate this Samsung. I got the rear condensor thawed after thawing all day long. I’m not sure if I should fix it or not. I’ll probably fix it because I’m so mad. I miss my old Kenmore in the garage. Never one issue in 12 years. Thank you for your excellent videos.

  • @frowertr1
    @frowertr1 2 года назад +9

    Everyone should check the water pressure to their refrigerator. Recently, my neighborhood pressure was increased dramatically (up to 80 - 90 PSI which is very high). When that happened, my ice maker started freezing up when before I never had this issue. What is happening (I believe) is that when the refrigerator fills the ice trays with water, the water ends up splashing out of the trays because the pressure is too high. This water that splashes out then just freezes and, over time, you get a massive buildup of ice.
    So pull out your refrigerator from the wall and turn down the water inlet valve. I restricted mine down to about 20% open. Now, with the valve restricted down, I don't get any splashing when I go to use the door water dispenser which is another plus. Before because of the high water pressure, water would splash out of our drinking cups when we went to get water from the door dispenser.
    So far since I have done this, I haven't had any more freeze ups at all whereas before, I was having to defrost the icemaker every two weeks.

  • @xavier4357
    @xavier4357 Год назад

    Videos on washing and dryer machine selection brought me here, but as I also own this particular fridge with this particular problem, how could I not subscribe. Very many humble thanks.

  • @chrisg.9096
    @chrisg.9096 8 месяцев назад

    Thank you so much! Other videos did not mention to gentle pull down on refrigeration line. I tried forever to pull out maker...it was stuck in the refrigeration line the whole time! Thanks again!

  • @djwill9166
    @djwill9166 2 года назад

    Amazing! Thank you so much for sharing this information.

    • @bensappliancesandjunk
      @bensappliancesandjunk  2 года назад +2

      Wonderful! My next video I'm releasing is when I tear that garbage icemaker apart and rebuild it with Samsung's official kit.

  • @mikeytimz4387
    @mikeytimz4387 3 месяца назад

    great vid! just bought your ice maker defrost kit! hopeful it stops my ice maker from freezing up every few weeks

  • @nvidiasniper
    @nvidiasniper 2 года назад

    Well done, very informative and descriptive video 👍

  • @thomasdudenhoefer3891
    @thomasdudenhoefer3891 3 года назад +5

    I could have never figured this out without your video! Especially the amount of pressure needed to unlatch the icemaker clip.
    Thanks !!

    • @oritbc4578
      @oritbc4578 3 года назад +1

      A lot of pressure? I just tried and it didn’t work. I was afraid to break it

    • @undisputedfxchamp4003
      @undisputedfxchamp4003 3 года назад

      @@oritbc4578 yea I feel like the only way for it to come out is to break it

    • @TheFriendlyGuy1987
      @TheFriendlyGuy1987 Год назад

      Yes it is pain still can't get it out

    • @wendyd2831
      @wendyd2831 Год назад

      @@oritbc4578 yeah I am trying it today myself and cannot get it to come out it looks like I'm pushing the clip insufficiently I'm just wondering if it's still frozen up behind or something holding it in I'm just going to keep messing with it all day hopefully I can get it. Did you ever get yours?

    • @b-radg916
      @b-radg916 11 месяцев назад

      I’ve run the Forced Defrost twice for nine minutes each time and still no movement. I’m going to run it for twenty minutes this time, but it doesn’t seem like the top latch (that he pressed with needlenose pliers) is moving at all. Anyone get there’s open?

  • @clarencechadwick4701
    @clarencechadwick4701 2 года назад

    Super informational video thank you.

  • @anyanebl2433
    @anyanebl2433 3 года назад +17

    Thanks so much. Exactly what I needed to know. I was finally able to get the ice maker part out and found the works all frosted frozen over in a big chunk of ice keeping the machine from working. Removed the problem ice burg and fingers crossed it will start working actually make and dispense some ice now.....this whole fridge is living proof that the more complicated features a machine has, the more problems it will have!

    • @samsos5796
      @samsos5796 2 года назад

      I do have the same problem!!

    • @czechiann
      @czechiann 2 года назад

      You wont permanently fix it lol

    • @wendyd2831
      @wendyd2831 Год назад

      I see your comment is from a year ago but I'm working on mine today for the first time trying to pull it out and with the instructions being very clear I'm not able to push that tab in enough to get it to pull out is there any solution just keep working on it? Maybe mine is still frozen up behind holding it in?

  • @dlstanf2
    @dlstanf2 Год назад

    Thanks for this video. Great tech teaching.

  • @MssTibbs
    @MssTibbs Год назад

    Excellent video. Thanks!

  • @mitennagda
    @mitennagda 2 года назад

    Thanks. Very helpful. Opened up my ice maker and removed all ice in there.

  • @thatshitcrayable
    @thatshitcrayable 2 года назад

    So helpful! Thank you 🙏🏼

  • @jennifersylvester1456
    @jennifersylvester1456 2 года назад

    Super helpful!! Thank you so much!!

  • @josecarranza6516
    @josecarranza6516 Год назад +2

    Thank you for posting this videos, they've been a tremendous help!

  • @brianbaker359
    @brianbaker359 3 года назад +18

    Absolutely one of the best RUclips instructional videos anywhere. Superb video, excellent narration, added graphics and tight editing makes this a 10+++. Ours is 3 years old but purchased the HD Extended Service Plan and I am calling them on Monday. These units are an unmitigated disaster and should be Class Action lawsuit in the making.

    • @bensappliancesandjunk
      @bensappliancesandjunk  3 года назад

      There's a class action lawsuit involving the Icemaker. I am not sure what keywords to use, but its out there.

    • @brianbaker359
      @brianbaker359 3 года назад

      @@bensappliancesandjunk Unfortunately not yet in Canada. I had HD Extended Service Plan and tech was here 2 days ago with the Samsung Icemaker Repair Kit. I got up early and did 7 or 8 consecutive Forced Defrosts which he said was amazing as very few customers know how to do this. He was at another customer day before and it was a frozen iceberg and he told owner he needed to unplug it for 48 hours with doors open before he could start repair. Kit had new motherboard, icemaker, heated drain tube, 2 Y clips and rectangular gasket. He also did some minor siliconing. 2 months left on my ESP so hoping for best.

    • @riverraisin1
      @riverraisin1 3 года назад +1

      @@brianbaker359 Bad news, Brian. I had that done about 3 years ago (except he didn't change motherboard), and it still freezes up. I bought mine and THEN looked up the reliability rating (I know, stupid, right?). That convinced me to get the extended warranty thru Square Trade for $250 and I didn't regret it since I had them out multiple times. Now the warranty is expired, but I would rather fix it myself every month or two than to go thru the hassle of calling service out.
      I can tell when it's starting to freeze up by the loud popping sounds it makes, so I immediately either defrost or open it up and remove the ice dams inside. depending on how bad it is. I'll use it till it craps out then buy ABS (Anything But Samsung).
      Hope you have better luck.

    • @brianbaker359
      @brianbaker359 3 года назад +1

      @@riverraisin1 Apparently the new motherboard has updated software which extends the length of the automatic defrost time. Time will tell if these modifications work but I remain hopeful as they certainly have had lots of time to assess the problems and design a fix that works.

    • @jasonpalmer9132
      @jasonpalmer9132 2 года назад

      Our ice maker was repaired 7 times and finally extended warranty ran out. I believe they have a lemon law on this now

  • @sbalger
    @sbalger 3 месяца назад

    Hey! I only partly melted the light fixture inside of my refrigerator before I found your video, thank you so much, hopefully the rest of the process will work to my favor.
    🎉😂😂😂🎉

  • @deedeef3455
    @deedeef3455 3 месяца назад

    Worked like a charm! Thank you!!

  • @brianthecox
    @brianthecox Год назад

    Thank you so much. This worked great!! I have ice again!!

  • @itseasytech
    @itseasytech 2 года назад +4

    Haha, I feel like an idiot. We punch the ice make door up and pull it out and leave the drawer out. Then we take glasses of hot water and put them in the ice compartment to melt the ice off. I'm so glad I found this video! This ice machine is a PAIN!

    • @lexkarda
      @lexkarda 9 месяцев назад

      I just did that, but used a rubber mallet at the base bottom..yes it worked punch that MOFO! It released the bucket finally! FFS ...then was able to chip out the ice block. NO, you're not an idiot, brilliant idea. I didn't want to defrost. This happens a lot since owning Samsung. Fridge is great, but the ice maker nightmare repeating. Thank you for your comment.

  • @markpacheco1045
    @markpacheco1045 3 года назад

    Dude you are the man your insite saved me 3000 dollars I was just about to buy another fridge thanks again

    • @amoamare
      @amoamare 2 года назад

      Buy another fridge. Samsung is a pos

  • @bethirwin7445
    @bethirwin7445 3 года назад +3

    Nice to know what the unit looks like under all the ice. I’m obviously going to have to thaw mine in stages. Ran my steamer dry & only got half the ice buildup melted from the bottom & side of the tray thing. Can’t hang the fridge open longer with a load of food inside 😢

  • @AndrzejKowalewski
    @AndrzejKowalewski 5 месяцев назад

    Thank you for the video. It helped me a lot.

  • @romanocompany142
    @romanocompany142 Год назад

    don't comment much on anything but this is a very informative video.

  • @joyadvtr
    @joyadvtr Год назад +6

    Thank you so much. Your instructions worked perfectly and saved us an expensive service call. My ice maker had about 1.5 inches of ice built up on the top of the unit. I had to run this cycle 5 or 6 times, but it worked and melted all of the ice. Highly recommend this video.

    • @rudystawarek2476
      @rudystawarek2476 Год назад

      Does this defrost the freezer as well?

    • @joyadvtr
      @joyadvtr Год назад +3

      @@rudystawarek2476 no just the ice maker

    • @sueg.7207
      @sueg.7207 Месяц назад

      How long each time did you run it?

  • @64jcl
    @64jcl 2 месяца назад

    Thanks for the video. Pressing the little tab on the top right, and pushing the ice maker box up as well as giving it a tug and it finally came loose. I believe the problem we had was that likely our fridge had not been closed firmly so the ice in the ice maker had started melting together and then freezing back into a big blob so it had problems pushing the ice forward. Especially the front part was clogged totally in ours.

  • @EmpEntTV
    @EmpEntTV 10 месяцев назад

    Ben, you are the man! thanks for the video

  • @ncrohawk
    @ncrohawk 8 месяцев назад

    concise and simple. thanks!

  • @unwillingful
    @unwillingful Месяц назад

    Thank you so much for the video! Perfectly explained for my refrigerator even though it's a slightly different model. I turned it on, waited 5 minutes but the ice maker is still a solid block of ice...I did however hear some movement in there, I think. The beeping is SOOOOO annoying haha! I'll leave it going for a while and go play outside I guess :)

  • @godson531
    @godson531 2 года назад

    Great video thank you 🙏🏻 so much 👍

  • @joeytsevr6
    @joeytsevr6 2 года назад +3

    Hello. Great vid. I have a huge chunk of ice on my ice maker and saw your instructions on forced defrost. Before I put it into forced defrost, do I need to put a cup or something under the ice spout to catch the water from the defrosting ice chunk? Or what should I do to catch the water? Thanks

  • @jimd2652
    @jimd2652 3 года назад +8

    Thank you sir, for taking the time to provide this video. Samsung should be doing it in light of the amount of people having problems. Hope your business prospers. Worked for me. I left it in Defrost Mode for about 20-30 minutes, and it returned normal function(screen) automatically.

    • @pamiepalm1
      @pamiepalm1 2 года назад +3

      this is the worst refrigerator ever! Do not buy Samsung kitchen suites.... JUNK!

    • @poyoslippy
      @poyoslippy 2 года назад

      @@pamiepalm1 DITTO

  • @davidzizelman2061
    @davidzizelman2061 2 года назад +2

    Great video! My ice maker keeps getting jammed assuming from the ice/frost build up all over the bottom of the ice maker. I’ve been just chiseling everything off regularly. Did the defrost today which made it easy. But when I tested it, it did nothing. It’s still making ice tho but since I just defrosted it maybe that will help. No issues with the fridge besides the ice maker. Is it better to just replace the ice maker? Fridge is about 4 years old.

  • @evehoughton1951
    @evehoughton1951 3 года назад +5

    Thank you so much!!! I had defrosted the ice maker a few days ago with a hairdryer, but couldn’t get the ice built up really close to the top of the ice tray. I performed the force defrost cycle and it ran for about 30-40 minutes. It shut off automatically. I then hit the reset button and within 30 minutes I heard ice hit the tray!!! Yay!! It’s working!!! Thank you again!!!

    • @bzo218
      @bzo218 3 года назад +1

      When u say reset button, do u mean the button he refers to in the video as the "test" button? Just curious as im having the same problem

    • @evehoughton1951
      @evehoughton1951 3 года назад +1

      @@bzo218 yes- the button he refers to as the test button is the reset button. I have had to reset the ice maker before because it will stop producing ice.

    • @moriartymatt34
      @moriartymatt34 2 года назад

      I did what you said on the buttons but it just keeps beeping Non-Stop. Is that normal?

    • @evehoughton1951
      @evehoughton1951 2 года назад +1

      @@moriartymatt34 when I performed the force defrost it took almost 40 minutes before it shut off. I’m guessing it may depend on how much ice buildup and how long it will beep.
      Just as an FYI, I performed the force defrost a few times over a month period and the ice maker would immediately freeze up again. so I called Samsung to see what could be done. They told me my warranty had already expired a few years ago, but I already knew that. I told the rep I was very disappointed and really like the fridge. I’m not sure why, but the rep said because I was a loyal customer ( I have several Samsung appliances) Samsung would send a tech out for FREE and replace the ice maker for FREE. So in August of this year, a tech came to my house, replaced the mother board and ice maker totally for FREE. I haven’t had any issues since. I recommend reaching out to Samsung. You have nothing to lose. :)

  • @mexglx
    @mexglx Месяц назад

    It worked. Took about 15-20 minutes of that incessant beeping to get it defrosted enough to remove it. A fair amount of ice built up way in the back too so I was able to leave open another 24-30 minutes while I removed and chipped more ice off.

  • @sallyh651
    @sallyh651 3 года назад

    Worked great, thanks

  • @sljack1671
    @sljack1671 3 года назад +1

    This is a terrific video! As I am typing this I have the defrost mode running! Thanks!

    • @bensappliancesandjunk
      @bensappliancesandjunk  3 года назад

      Awesome! I hope it helps you!

    • @sljack1671
      @sljack1671 3 года назад

      It did. I got the frig back up and running in time for my wife to kick off the Christmas cooking!

    • @halfdollar86
      @halfdollar86 3 года назад

      @@sljack1671 how long did you have to let it defrost for?

  • @lehecker1
    @lehecker1 2 года назад +3

    Hey Ben - I'm a licensed general contractor in No. CA and have watched your vid on the Samsung ice maker...well done...thanks! I was really interested in the idea from Michael Does about the USB heater strips. Do you have a process for that install? He never tells how to route a 110v line into the ice maker compartment...what's the secret!?

  • @nickleerentveld
    @nickleerentveld 8 месяцев назад

    Super helpful video...I'm about to try the FD defrost mode on my icemaker. In addition to a block of ice in the ice maker, I have water bleeding out of the top of both door hinge mounts and then down onto the door seals then in and around my fridge.. Have you ever seen anything like this? not sure if its related to the icemaker.

  • @johnshinall6695
    @johnshinall6695 Год назад

    Wish I had seen this a few years ago before my ice maker became beyond repair due to cracking/over heating /melting by blow dryer used- fortunately it wasn’t avail and I had no manual 😝- But thank you for moving forwad!

  • @rnathome
    @rnathome 8 месяцев назад +1

    Thank you thank you! Totally (to me at least) undocumented feature being able to force defrost this damn refrigerator. It's a hateful machine - it's thanks to you that keeps me from just firing this pig and getting something better!

  • @susanstokes4613
    @susanstokes4613 3 года назад +8

    Thanks it worked like a dream and no thanks to Samsung,!!!

  • @alguthro2348
    @alguthro2348 7 месяцев назад

    Awesome video! Thanks very much!!

  • @lindonandlisa8114
    @lindonandlisa8114 Год назад

    Thank you so very much it was so helpful we've had so many problems with that stupid ice maker

  • @vinceminnis481
    @vinceminnis481 2 года назад +1

    wow what a great video thanks so much great help

  • @Bobsgarage418
    @Bobsgarage418 3 года назад +6

    Thanks man I needed this video

    • @bensappliancesandjunk
      @bensappliancesandjunk  3 года назад

      Glad I could help

    • @angelafreeman8830
      @angelafreeman8830 2 года назад

      Can you please tell us how we get Samsung to send us every placement parts.. I am tired of thawing my ice maker every 2 months

  • @garnster
    @garnster 3 года назад +4

    Defrost Mode !!! Thanks you !

  • @stephenpublicover453
    @stephenpublicover453 Год назад

    Thanks so much for this! 👍

  • @pattilawn2271
    @pattilawn2271 3 года назад +8

    Thank you so much for this video! I had to use the forced defrost feature 4 times, obviously just not long enough until the 4th time, it shut off after 20 minutes. I was then able to remove the ice maker and see I what I was dealing with. It was jammed with ice which I have now removed with a hairdryer. Easy to follow directions! I just wish this was a much better designed ice maker. I have had problems since we purchased it.

    • @seans2163
      @seans2163 2 года назад

      Call them they will repair it for free because its a know problem

    • @sueg.7207
      @sueg.7207 Месяц назад

      So the forced defrost didn't melt the frozen ice?

  • @PainCamp
    @PainCamp Год назад

    This Video saved me a lot

  • @rovingrosses3288
    @rovingrosses3288 2 года назад

    Thanks your well done video explanations. I need to defrost the ice maker. My Samsung French door R/F with IceMaster has a control panel with buttons in different location on the screen as yours. When I press the upper left (freezer) and middle right (lighting) for 8 seconds nothing happens. When I press the energy saver (lower left) and fridge (upper right) it says AP (for ESmart). The only other button combo that does anything is freezer and fridge, which flashes all the panel icons. I can’t doing anything else from there. Any suggestions for putting this into ice maker defrost? All real suggestions are appreciated

  • @buddyholly4672
    @buddyholly4672 3 года назад

    Aww wish you showed the inside of the ice cube tray. I'm curious how it looks and works.
    Im currently needing to defrost on a weekly basis but its been a few days since it has made ice which is the first time it has completely stopped.

  • @virus-dl8qe
    @virus-dl8qe 3 года назад

    Great video, this be the next task on my off day. Just wondering how much is the warranty period good people! Mine is little over 3 years now.

    • @jadkins76
      @jadkins76 2 года назад

      Mfg warranty is 1 year from date of purchase unless you purchased a separate extended warranty.

  • @loopbloke
    @loopbloke 16 дней назад

    Thank you. Which Fridge has most reliable icemaker?

  • @jayyi5243
    @jayyi5243 3 года назад +2

    Thank you! Finally got it out. Fat massive chunk of ice was stuck in there.

  • @phylliswong2391
    @phylliswong2391 13 дней назад

    This is great video!! Helps a lot!!!

  • @ronnieseagraves3385
    @ronnieseagraves3385 3 года назад

    Great Help

  • @sukhwindergosal1905
    @sukhwindergosal1905 Год назад

    great video. thank you.

  • @ktk3062
    @ktk3062 2 года назад

    hello sir great video do you know how to put the family hub samsung rf27t5501sr in this mode that you mention in this video?? appreciate any help even if its none

  • @BadLamb1004
    @BadLamb1004 2 года назад

    Thank you so much!

  • @alanberickson
    @alanberickson 2 года назад +2

    If you turn off the ice maker from the front panel, does that just turn it off from making ice or does it turn it completely off to where it will melt the glob of ice that's in the ice maker?

  • @deborahwhite4158
    @deborahwhite4158 9 месяцев назад

    You saved the day!!! 👏👏👏👏👏

  • @joeo953
    @joeo953 11 месяцев назад

    @5:49 you mentioned adding a longer defrost probe behind ice Auger. I have not found this parts fix anywhere. Did that fix ever become a reality and if so where can I buy the parts? Thank you very much for your helpful videos.

  • @stikxs
    @stikxs Год назад +1

    When putting it in the Fd mode to defrost, does that heat the whole fridge/freezer or just the ice maker? Wondering if I'll need to pull all of the food out before running it.

  • @geraldwest3428
    @geraldwest3428 3 года назад +2

    Excellent very well made video by an obvious pro! Thank you very much! Mine has been beeping for 10 minutes now...do I just wait for it to quit beeping then check it out? Thank you!

    • @bensappliancesandjunk
      @bensappliancesandjunk  3 года назад +1

      You can wait for it to time out OR you can go back into the defrost mode and switch the selection until nothing's on the screen (no FF or rF code), and it SHOULD get you out of the selector in about 10 seconds.

    • @chuckdawg2799
      @chuckdawg2799 3 года назад

      @@bensappliancesandjunk m
      Im trying mine a second time. It never times out it seems. 35 minutes first time

  • @dfields9511
    @dfields9511 Год назад

    Great vid
    Also there is a class action lawsuit around the Samsung ice maker I believe.