You need to plug the descaling pipe AFTER you turn on the machine otherwise, the descaling mode does not start. I don't know who is preparing your videos but if you have such prevention function on the machine, you need to address it properly.
Thank you for this detail ! I was struggling all day and it didn’t work until I saw your comment, they need to specify that in the video otherwise you don’t manage to descale the machine.
للناس الي تحب تشرب كوفي في البيت؛ وتحب الكبتشينو ولديهم مثل هذي المكينة او ما شابهها؛ طبعا اذا كنت لا تستطيع شراء مادة التنظيف (سعرها مبالغ فيه كثيرا) انا استخدم الخل الابيض؛ الخطوات: ضع ٥٠٠ مل من الخل البيض في حاوية الماء الخلفية؛ وابداء بالضغط على زر الأخير في الزاوية اليمنى (زر الحليب) لتبدا عملية تنظيف الترسبات؛ بعد ان ينتهي؛ املئ خزان الماء وأبدأ التنظيف مكرر نفس العملية السابقة (بون خل ابيض)... بعد ان تنتهي..الان المكينة اصبحت جاهزة للعمل؛ بدون شراء مادة التنظيف الغالية.. بالهنا وطيب المذاق. لا تنسى تدعي لنا؛ الله يرحم والديك
Did anyone notice the water tank shows two different water levels? The first to the descaling mark and the second time when the tank is going back on the machine, the water is filled almost to the top? Which is the correct one? @nespresso
There can slight variation between machine, depending on the market these are purchased in. Alternatively you can check the user manual that comes with your machine. Many thanks.
@@nespresso 1:07 and 1:19. Agree with Melissa that's not relevant. The video suggests there's only one level to fill to, which is in the middle of the tank with descaling mark.
Hello. I went throught all descaling process, but the espresso button still continue to blink, and there is no pink water anymore in the reservoir. In the video it says that at the end the LUNGO button will be white, but this never happen. I am waiting for more than 30min now. Is this normal ? When the descaling will end ?
Hi Mehmet, we'd recommend adding additional water to the tank for rinsing. If the issue persists please call us at 1-800-562-1465 for further assistance.
The machine should automatically exit descale mode after the cycle has been completed, Element. If the machine has not exited descale mode, it has not registered its completion correctly. Please run through another descale process with just fresh water. Once the machine registers the descale cycle, it will tick over and automatically exit. If you are still having troubles please give us a call at 800-562-1465.and we will be happy to help walk you through this process.
I followed whole process of descaling. After completing the process, I can get normal coffee without using cappuccino system. But cannot use cappuccino system any more. When I fill the milk in it, cappuccino light starts flashing for 15-20 sec then suddenly all lights(2 yellow, 3 white) are blinking together for some time and turned off. How can I fix this? Thanks.
Hello Ryan. Give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting assistance.
Bonjour, Je vous rassure, nous allons vous apporter notre aide. Pour cela, nous vous invitons à nous contacter sur Messenger : m.me/Nespresso.FR À tout de suite Elodie
My machine has just stopped during the descaling process. There's a tiny bit of the descaling fluid left and the espresso button and descaling orange light are just flashing away. It's been 30 mins.
Hi Natalie, you will need the descaling pipe to complete this cycle. We kindly ask that you contact our technical team on freephone 0800 442 442, option 3, to request a replacement. Many thanks.
Good morning, I have tried to follow the instructions, the machine is not going into descaling mode. This is the second time I am trying this it never works.
We are sorry about this issue. As we are not present in Botswana, we do not have a repair center or any mean to have your machine repaired. Please contact your reseller where you purchased the machine to see if they can do something. Have a great day!
Hello. I live in Azerbaijan. I followed whole process of descaling. After completing the process, I can get normal coffee without using cappuccino system. But cannot use cappuccino system any more. When I fill the milk in it, cappuccino light starts flashing for 15-20 sec then suddenly all lights (2 yellow, 3 white) are blinking together for some time and turned off. How can I fix this? Please help.
Hello! We are currently not present in Azerbaijan. Please notice, that our business model does not include franchise, representation and potential sellers are not related to Nespresso. Thus, in your case you should contact your reseller directly. Maybe we will be present there in the future, but entering a new market is a long and complicated process. Wishing you a wonderful day! 😊
It does have it, it's just not written in words. The are vertical stripes/lines that go only half way to the top of the water container. Where those lines stop, that is the descaling mark.
My descaling light is not coming on and my cappuccino button is not working. I have put the solution in the tank. Put the sprout but I can't get the scaling to work. What do I do?
@@nespresso shit customer service. If you put the solution in this comment than 99% of us wouldn't need to waste 4 hours a day trying to get hold of you. CLOWNS.
Hey! We apologize for the inconvenience. We invite you to contact us on the telephone line in order to carry out operation through a video call with our service representative at the number *2500, so that we can continue to assist you in solving the problem ☕
I have descaled and rinsed about 5 times, none of my coffee functions will work, the descaling light just keeps flashing? Anyone know what I can do to fix this?
We're disappointed to hear this, Kelly, and we hope you know that we're always here to help. Please call us directly to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
Hi Anna, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442 (UK) / 1800 812 660 (ROI) selecting option 3, so they can troubleshoot the issue and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Many thanks.
Mine didn’t either. Seems that if I plug in the pipe before turning it on it doesn’t register it. But if you turn it on and then plug it in then it will. Good luck! Bloody machines.
I had to power off/on twice with no success. Eventually I removed the descaling pipe, I turned the machine on until the descaling orange light was shown, connected the descaling pipe again and voilà, finally when pressed the espresso button the descaling started. I hope this tweak solves your issue too
Hello Nespresso. I have the following problem with my Lattissima: After i got a descaling alert indication (led illuminating) I have worked through a descaling operation according to your instructions. After finishing the processs the machine fuctioned well again, but the descaling indicator keeps on being illuminated (constantly). The machine is not blocked, yust keeps on indicating that it needs descaling. What can be wrong with it?
Hi Harrie, thank you for your message. You are able to contact the following telephone number, in order to reach our Dutch customer service: 0800 022 23 20. -Nespresso
I have vertical lines on the water tank that I thought were decorative but actually measure the 500ml. That’s how much water you need to add to descale. When the D scaler and water combine it should reach the top level of the vertical lines. Hope it helps.
We recommend using the Nespresso Descaling Kit over other products like vinegar to regularly descale your Nespresso machine. Although vinegar is known for its descaling properties, it is too aggressive and can potentially damage the water circuit tubes and other machine parts. Furthermore, it can affect the taste of your coffee. Please reach out at 800-562-1465 should you require descaling assistance.
Thank you for reaching out. For troubleshooting assistance please contact the Nespresso Club on 0800637773. If troubleshooting is not successful we can arrange for your machine to be collected and sent to the service centre for repairs.
Started the descaling process and finished the first stage. However, when I put the water container back only the espresso light came on and the machine is expressing small amounts of water only. What do I need to do? This way it is going to take another hour before it is finished descaling.
My machine starts with all buttons shine up. Nothing works properly neither shut down. Tried to use reset mode but no use. Is anyone else facing the same problem with Lattissimo One here?
Hi Darryl. It's not our intent to cause our customers frustration, so we ask that you call Nespresso directly, 800.562.1465, and a machine expert will be happy to walk you through the process.
Hi Lerato, we're disappointed to hear this. In view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442 (UK) or 1800 812 660 (ROI) and then select option number 3. Many thanks.
I have had this machine for six months and it has been constantly a problem. I am most disappointed with it. The fact that there seems to be no where in Brisbane where you can take the machine or talk to a person face to face is unsatisfactory. Never would I recommend the product to anyone to buy. Perhaps it is a ‘lemon’ or simply rubbish. It has been a complete waste of money
Hi Marie, I'm sorry to hear you have been having troubles with your machine. You can give us a call on 1800 623 033 or private message us on Facebook or Instagram and we can help you out. - Cheers, Sam
I’ve had my nespresso lattissima for 6 months, I use it almost everyday. But my descaling light hasn’t come on yet. Can I still descale my machine? @nespresso
We can best assist you over the phone, Mary, and a machine expert is available 24/7. Please call when you're near your Lattissima One, 800.562.1465. We're here to help.
You need to plug the descaling pipe AFTER you turn on the machine otherwise, the descaling mode does not start. I don't know who is preparing your videos but if you have such prevention function on the machine, you need to address it properly.
@@xufenghuang It tooks more than 15-20 mins
@@xufenghuang I have no idea. I wish I could help but I dont know 🤷🏻♂️ Try to push two buttons for a while maybe?
@@xufenghuang No worries, you are welcome 🤟🏻
Thank you. This helped me. ❤
Thank you for this detail ! I was struggling all day and it didn’t work until I saw your comment, they need to specify that in the video otherwise you don’t manage to descale the machine.
للناس الي تحب تشرب كوفي في البيت؛ وتحب الكبتشينو ولديهم مثل هذي المكينة او ما شابهها؛ طبعا اذا كنت لا تستطيع شراء مادة التنظيف (سعرها مبالغ فيه كثيرا) انا استخدم الخل الابيض؛ الخطوات: ضع ٥٠٠ مل من الخل البيض في حاوية الماء الخلفية؛ وابداء بالضغط على زر الأخير في الزاوية اليمنى (زر الحليب) لتبدا عملية تنظيف الترسبات؛ بعد ان ينتهي؛ املئ خزان الماء وأبدأ التنظيف مكرر نفس العملية السابقة (بون خل ابيض)... بعد ان تنتهي..الان المكينة اصبحت جاهزة للعمل؛ بدون شراء مادة التنظيف الغالية.. بالهنا وطيب المذاق. لا تنسى تدعي لنا؛ الله يرحم والديك
جربتها ما زبط
@@nothing-g7g أنا جربتها مرات ..الخل يعطي تأثير سريع وغير مضر
I've tried to descale this on a few occasions and it doesnt seem to work. The light still continues to blink....any thoughts?
I'm also going through this, did you win? Please help
The most important thing: you have to attach the pipe, only after you turn on the machine...😊
Did anyone notice the water tank shows two different water levels? The first to the descaling mark and the second time when the tank is going back on the machine, the water is filled almost to the top? Which is the correct one? @nespresso
Hello and thanks for reaching out. Can you please identify your location so we could further look into this? Kind regards.
@@nespresso I don’t see how that’s relevant. I’m asking regarding the video.
There can slight variation between machine, depending on the market these are purchased in. Alternatively you can check the user manual that comes with your machine. Many thanks.
@@nespresso 1:07 and 1:19. Agree with Melissa that's not relevant. The video suggests there's only one level to fill to, which is in the middle of the tank with descaling mark.
@@carletonyoung8150 unbelievable that there’s still no answer for such a simple question…
Hello. I went throught all descaling process, but the espresso button still continue to blink, and there is no pink water anymore in the reservoir. In the video it says that at the end the LUNGO button will be white, but this never happen. I am waiting for more than 30min now. Is this normal ? When the descaling will end ?
Hi Mehmet, we'd recommend adding additional water to the tank for rinsing. If the issue persists please call us at 1-800-562-1465 for further assistance.
Same problem. Filled to correct levels but after 1 hour it is still in descal mode
The machine should automatically exit descale mode after the cycle has been completed, Element. If the machine has not exited descale mode, it has not registered its completion correctly. Please run through another descale process with just fresh water. Once the machine registers the descale cycle, it will tick over and automatically exit.
If you are still having troubles please give us a call at 800-562-1465.and we will be happy to help walk you through this process.
How long does the machine need descaling
We recommend descaling every 3 months of 300 capsules, whichever comes first.
I followed whole process of descaling.
After completing the process, I can get normal coffee without using cappuccino system.
But cannot use cappuccino system any more.
When I fill the milk in it, cappuccino light starts flashing for 15-20 sec then suddenly all lights(2 yellow, 3 white) are blinking together for some time and turned off.
How can I fix this? Thanks.
Hello Ryan. Give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting assistance.
Hi did you end up fixing this, i have the same problem
Thank you!
Bonjour, comment fait-on si la machine s’est bloquée pendant le détartrage ?
Bonjour,
Je vous rassure, nous allons vous apporter notre aide. Pour cela, nous vous invitons à nous contacter sur Messenger : m.me/Nespresso.FR
À tout de suite
Elodie
worked well enough for me
My machine has just stopped during the descaling process. There's a tiny bit of the descaling fluid left and the espresso button and descaling orange light are just flashing away. It's been 30 mins.
Hi Alexandra, would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to assist you.
I have the exact same issue. Could you describe the solution here?
@@dunker20 I had to get a new machine.
I have exactly same issue. What to do now ? Should I switch off the machine ?
Hello is there anywhere I can buy parts for this machine?
I lost the connecting milk outside pipe
Hello and thanks for reaching out. Can you identify your country, so we could further look into this? 🙂
I’ve lost my descaling pipe can I still do this !!!!!!
Hi Natalie, you will need the descaling pipe to complete this cycle. We kindly ask that you contact our technical team on freephone 0800 442 442, option 3, to request a replacement. Many thanks.
Good morning, I have tried to follow the instructions, the machine is not going into descaling mode. This is the second time I am trying this it never works.
Hi, Doreen! We're sorry to hear that you're facing this issue. Please identify your location, so the respective team can assist you.
@@nespresso I am in Gaborone, Botswana
We are sorry about this issue. As we are not present in Botswana, we do not have a repair center or any mean to have your machine repaired. Please contact your reseller where you purchased the machine to see if they can do something. Have a great day!
However, if, by any chance, you bought it from a Nespresso boutique or the official website in another country, please let us know. Thank you!
@@nespresso I bought it at Nespresso in Sandton City, Johannesburg.
Is there a machine that doesnt need this descaling process? I'm tired 😆 and dont feel like becoming a "master of descaling"
Hello. I live in Azerbaijan. I followed whole process of descaling.
After completing the process, I can get normal coffee without using cappuccino system.
But cannot use cappuccino system any more.
When I fill the milk in it, cappuccino light starts flashing for 15-20 sec then suddenly all lights (2 yellow, 3 white) are blinking together for some time and turned off.
How can I fix this? Please help.
Hello! We are currently not present in Azerbaijan. Please notice, that our business model does not include franchise, representation and potential sellers are not related to Nespresso. Thus, in your case you should contact your reseller directly. Maybe we will be present there in the future, but entering a new market is a long and complicated process. Wishing you a wonderful day! 😊
@@nespresso thanks for reply. If it requires technical service? Or it can be fixed other way?
To make this assessment, please contact your reseller.
Why l do everything you said to descaling instead of first espresso button, the 2rd one blinks, why not the first one
My water recipient does not have a "descalling mark"...
It does have it, it's just not written in words. The are vertical stripes/lines that go only half way to the top of the water container. Where those lines stop, that is the descaling mark.
Use 500 ml of water
2:41
2:41
@@demirrayan7959 b°€ d x x t';6Sh
My descaling light is not coming on and my cappuccino button is not working. I have put the solution in the tank. Put the sprout but I can't get the scaling to work. What do I do?
Machine experts are available 24/7 at 800-562-1465 for comprehensive troubleshooting. Please give us a call, we are happy to help.
@@nespresso shit customer service. If you put the solution in this comment than 99% of us wouldn't need to waste 4 hours a day trying to get hold of you. CLOWNS.
I have followed the descaling video and procedures. Now the descaling light is flashing (nothing else) and cannot now make a coffee
Hello. We are sorry for this disappointing experience! Can you please identify your country, so we could further look into this for you?
@@nespresso It’s OK, I have spoken to technical support and they have resolved the problem thanks
We're always here for you!
@@jeffgreen9126 how they resolved it?
It does not work for me 😢 all the buttons are lit up and its not working idk what tk do
Hello! We would be happy to assist you as soon as possible if you shared your country of residence with us. Thank you!
@@nespresso Israel
Hey! We apologize for the inconvenience. We invite you to contact us on the telephone line in order to carry out operation through a video call with our service representative at the number *2500, so that we can continue to assist you in solving the problem ☕
I have descaled and rinsed about 5 times, none of my coffee functions will work, the descaling light just keeps flashing? Anyone know what I can do to fix this?
We're disappointed to hear this, Kelly, and we hope you know that we're always here to help. Please call us directly to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
the steam connector does not activate the orange flashing so descaling cannot start.
Hi Anna, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442 (UK) / 1800 812 660 (ROI) selecting option 3, so they can troubleshoot the issue and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Many thanks.
Mine didn’t either. Seems that if I plug in the pipe before turning it on it doesn’t register it. But if you turn it on and then plug it in then it will. Good luck! Bloody machines.
I had to power off/on twice with no success. Eventually I removed the descaling pipe, I turned the machine on until the descaling orange light was shown, connected the descaling pipe again and voilà, finally when pressed the espresso button the descaling started. I hope this tweak solves your issue too
Hello Nespresso. I have the following problem with my Lattissima: After i got a descaling alert indication (led illuminating) I have worked through a descaling operation according to your instructions. After finishing the processs the machine fuctioned well again, but the descaling indicator keeps on being illuminated (constantly). The machine is not blocked, yust keeps on indicating that it needs descaling. What can be wrong with it?
We're very disappointed to hear this! Please give us a call directly, 800.562.1465, and a machine expert will be happy to assist you.
@@nespresso I am Dutch. What number to call for NL?
Hi Harrie, thank you for your message. You are able to contact the following telephone number, in order to reach our Dutch customer service: 0800 022 23 20. -Nespresso
@HarrieHuijben hey! Did something got solved after all? I have same problem in the same country
I have vertical lines on the water tank that I thought were decorative but actually measure the 500ml. That’s how much water you need to add to descale. When the D scaler and water combine it should reach the top level of the vertical lines. Hope it helps.
I did the steps and my descaling light is still on can someone help 😭
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
@@nespresso California
Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.
What else can I use other than that solution? To rinse ?
We recommend using the Nespresso Descaling Kit over other products like vinegar to regularly descale your Nespresso machine. Although vinegar is known for its descaling properties, it is too aggressive and can potentially damage the water circuit tubes and other machine parts. Furthermore, it can affect the taste of your coffee. Please reach out at 800-562-1465 should you require descaling assistance.
Nothing works with my machine..
After descaling all the lights are blinking continuously
Hello. Please let us know where you are contacting us from, so we could further assist you.
Does this make me a "descaler"?😂😂
It works 🙌🏻
Thank you for the video
Much appreciated ☕👌
This doesn’t work on my machine. I followed all the steps but all the lights are blinking and the machine is not going into descale mode.
Hi! We're sorry this happened. We'd like to connect you with the right team to further assist you. Let us know where you are contacting us from?
@@nespresso I’m in Johannesburg
Thank you for reaching out. For troubleshooting assistance please contact the Nespresso Club on 0800637773. If troubleshooting is not successful we can arrange for your machine to be collected and sent to the service centre for repairs.
Same here I have the gran Latissima and it’s been stuck on descaling!! It’s a shame you pay 700$ and the machine is there just to look good @nespresso
Started the descaling process and finished the first stage. However, when I put the water container back only the espresso light came on and the machine is expressing small amounts of water only. What do I need to do? This way it is going to take another hour before it is finished descaling.
Hi Lucille, would you please call us at 1-800-562-1465 when you are near your machine? Our machine experts will be happy to assist you.
@@Allie912 sure this is an electrical wire clogged!!!! drink tea!
well i wouldnt call myself a master but thank you.
My machine starts with all buttons shine up. Nothing works properly neither shut down. Tried to use reset mode but no use. Is anyone else facing the same problem with Lattissimo One here?
Hi Masooma, we have machine experts available to assist with troubleshooting at 1-800-562-1465.
Doesn’t work. Descaling light is on with two buttons lit up not one. Thinks it’s just making a coffee 😡
Hi Darryl. It's not our intent to cause our customers frustration, so we ask that you call Nespresso directly, 800.562.1465, and a machine expert will be happy to walk you through the process.
@@nespressothat is my problem also. 2 light is in and it's not working.we bought that in Spain.
Try replacing the descaling nozzle.
@@FlorisFokkingathanks! This worked for me!
Take the nozzle out and then push it in hard again
لدي مشكله زر الحليب لا يضيئ ولا يعمل
أهلاً،
الرجاء التواصل مع نادي نسبريسو على: 8001166612 للصيانة وسيسعد خبراء القهوة مساعدتك.
Am trying to descail my machine but it's all the lights are still flicking an it's not taking any action, what else can I do?
Hi Lerato, we're disappointed to hear this. In view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442 (UK) or 1800 812 660 (ROI) and then select option number 3. Many thanks.
@@nespresso thank you will call them today
I have had this machine for six months and it has been constantly a problem. I am most disappointed with it. The fact that there seems to be no where in Brisbane where you can take the machine or talk to a person face to face is unsatisfactory. Never would I recommend the product to anyone to buy. Perhaps it is a ‘lemon’ or simply rubbish. It has been a complete waste of money
Hi Marie,
I'm sorry to hear you have been having troubles with your machine. You can give us a call on 1800 623 033 or private message us on Facebook or Instagram and we can help you out.
- Cheers, Sam
Castellano
Can you help me please
Could you identify your location, so the respective team can assist you?
No7
I’ve had my nespresso lattissima for 6 months, I use it almost everyday. But my descaling light hasn’t come on yet. Can I still descale my machine? @nespresso
Hello, Brianna! Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
My water tank doesnt have any descaling marks?
Hey there, sorry to hear that. You will need to add 500mls of water to your descaling solution. You can also follow along here: bit.ly/2ScAGfc
Nothing is coming out of the descaling pipe. How can I unblock it?
We can best assist you over the phone, Mary, and a machine expert is available 24/7. Please call when you're near your Lattissima One, 800.562.1465. We're here to help.