To clarify: This video is showing the installation of the thermostat on a 220v circuit (as to explain why the outlet box has two white and two black 12ga wires) The smaller gauge white and red wires are from the floor temperature sensors.
Hi there, here is a link to our Wifi thermostat Installation Manual, which may be able to provide you with the details you are missing: sccpublic.s3-external-1.amazonaws.com/sys-master/images/h05/hac/9484762710046/DITRA-HEAT-E-RS1%20Installation%20Manual.pdf Hope this helps!
Funny guys. Can't create account in the app without accessing "WiFi/Weather menu on the thermostat. Since I can't access the thermostat functions per your instructions, no account set up. Nice illogic loop I'm stuck in.
Hi there! We're sorry to hear you're having trouble! Please reach out to our product support team at 888-472-4588 (US) or 800-667-8746 (Canada), and they'll be happy to assist you. Don’t hesitate to contact us if you need further support.🍊
HI there! This video here should help you: ruclips.net/video/AMp9sfQ7ECc/видео.html If you need more guidance, you can always contact our customer service team at 888-472-4588 (US) or 800-667-8746 (CA)
Hi there! Our thermostat was made to be compatible with our DITRA-HEAT cables. If you decide to use an another type of cable, it would be best to ask the cable manufacturer to know if they would approve and validate the compatibility of our thermostat with their systems. Hope that helps! 🍊
Hi Dominik! I got more information back from our Technical department. There are different Bluetti power stations on the market. Not all Bluetti power stations have the same capacity. Make sure that it has the capacity to work with the floor warming application you are planning to do. In addition to that, it is very important to ground the thermostat on the Bluetti designed ground.
Hi there! The power module may be used in conjunction with the DITRA-HEAT-E-WIFI, DITRA-HEAT-E-RT, or DITRA-HEAT-E-R thermostats when the heating load exceeds 15 amps (e.g., in large floor applications) to maintain a single point of control.
Hi there! First, you'll need to download the APP. Around the 4:35 minute mark of the video, we go over that process. There is no button on the screen to start the WiFi, but if you press the up/down arrow at the same time during the set up, you'll be able to get there. Please contact Customer Service if you have any difficulties setting it up. You can reach them at 800-472-4588 (US) or 800-667-8746 (CA). Hope that helps!
Howdy. I have thermostat running, but today I've replaced my modem, so wifi network changed. Not sure how do I change wifi on my thermostat, without deleting my device and adding new one.i don't wanna lose usage history. Thank you
If you are referring to a 3 wire set up, where you have two lines for the 240V power and a third for the "neutral" (that's not needed), you should check your local codes for the proper way to cap that wire off.
Hi Robert - could you give our Product Support team a call to discuss your question - they will be able to support if anything is not clear, thank you! 888-472-4588
When i press the test button, is it supposed to say GFCI fault as it only show at that time and not while running. I just got it installed and when i set temperature it keeps on rising compared to what the floor temperature is, nothing on the screen other than only when i press test it shows GFCi fault
Hi there! Sorry to hear you are having trouble with your DITRA-HEAT system, we want to support you with that! Can you please contact our customer service team to discuss your issue, and they will help guide you with next steps from there. 800-472-4588 (US) or 800-667-8746 (CA)
Can you please fix the app so I can control the older ditra heat Wi-Fi units along with the new rs1 in the same app? Silly that I need 2 apps to control the schluter thermostats in my home. I had to watch this video before realizing it’s a different app!
Hi there! We looked into this and unfortunately 2 apps are needed for these 2 separate thermostats. However, we will keep this feedback in mind for future development.
If you are referring to a 3 wire set up, where you have two lines for the 240V power and a third for the "neutral" (that's not needed), you should check your local codes for the proper way to cap that wire off.
HI there! If you are talking about the Schluter®-DITRA-HEAT-E-RT thermostat, there is a button on the lower right hand side of the thermostat that can be pressed and held and the thermostat will shut off. Hope that helps!
Hi there! Sorry to hear you are having an issue with your Ditra-Heat system. Our customer service team would be happy to discuss this with you. Please give them a call and they can help take the next steps from there. 888-472-4588 (US) or 800-667-8746 (Canada).
Hi there! Sorry to hear you are having an issue with the thermostat. Our product support team would be happy to discuss this with you. Please give them a call and they can help take the next steps from there. 888-472-4588 (US) or 800-667-8746 (Canada).
When i press the test button, is it supposed to say GFCI fault as it only show at that time and not while running. I just got it installed and when i set temperature it keeps on rising compared to what the floor temperature is, nothing on the screen other than only when i press test it shows GFCi fault .
Hi there! Sorry to hear you are having trouble with your DITRA-HEAT system, we want to support you with that! Can you please contact our customer service team to discuss your issue, and they will help guide you with next steps from there. 800-472-4588 (US) or 800-667-8746 (CA)
Can you shorten the floor temperature sensor wire?
Hi there! Yes, you can shorten the sensor wire 🍊
What if the black and red wires are reversed on 240? The black on L2 and the red(white) in L1?
Hi there! Since there is no polarity on the thermostat, this will not affect anything.
To clarify: This video is showing the installation of the thermostat on a 220v circuit (as to explain why the outlet box has two white and two black 12ga wires) The smaller gauge white and red wires are from the floor temperature sensors.
Who needs a electrician when you have this video 🤯
When the tile guy staples through your wire and fries your module.
Is a neutral wire not required for 240v?
Hi tag, No. The red and black power wires are all you need.
Is there a built in transformer to create the 24v needed for the control wiring?
Hi there, good question... and apologies for the wait on the response... we're doing some digging to see what we can find out for you!
Hi there, here is a link to our Wifi thermostat Installation Manual, which may be able to provide you with the details you are missing: sccpublic.s3-external-1.amazonaws.com/sys-master/images/h05/hac/9484762710046/DITRA-HEAT-E-RS1%20Installation%20Manual.pdf
Hope this helps!
Funny guys. Can't create account in the app without accessing "WiFi/Weather menu on the thermostat. Since I can't access the thermostat functions per your instructions, no account set up. Nice illogic loop I'm stuck in.
Hi there! We're sorry to hear you're having trouble! Please reach out to our product support team at 888-472-4588 (US) or 800-667-8746 (Canada), and they'll be happy to assist you. Don’t hesitate to contact us if you need further support.🍊
is there a video that explains E-RS1 smart thermostat programming.
HI there! This video here should help you: ruclips.net/video/AMp9sfQ7ECc/видео.html
If you need more guidance, you can always contact our customer service team at 888-472-4588 (US) or 800-667-8746 (CA)
Can this E-RS1 be used with other floor heating systems?
Hi there! Our thermostat was made to be compatible with our DITRA-HEAT cables. If you decide to use an another type of cable, it would be best to ask the cable manufacturer to know if they would approve and validate the compatibility of our thermostat with their systems. Hope that helps! 🍊
What if its connected to a Bluetti power station via extension cable .Thanks
Is floating ground sufficient enough for this to work ?Thanks
Hi Dominik! Bluetti power station via extension cable can be used if and only if the heating cable ground braid is grounded. Hope that helps!
Hello! The floating ground can be used but we recommend that the installation be done according to the instructions given in the video.
Hi Dominik! I got more information back from our Technical department. There are different Bluetti power stations on the market. Not all Bluetti power stations have the same capacity. Make sure that it has the capacity to work with the floor warming application you are planning to do. In addition to that, it is very important to ground the thermostat on the Bluetti designed ground.
At what point are you required to have the additional power module?
Hi there! The power module may be used in conjunction with the DITRA-HEAT-E-WIFI, DITRA-HEAT-E-RT, or DITRA-HEAT-E-R thermostats when the heating load exceeds 15 amps (e.g., in large floor applications) to maintain a single point of control.
What voltage do the aux contacts operate at?
Hi Evan! The Aux contacts are 24Vdc (isolated from the main lines). Hope that helps!
How can i connect it to wifi, there is no option in the menu
Hi there! First, you'll need to download the APP. Around the 4:35 minute mark of the video, we go over that process. There is no button on the screen to start the WiFi, but if you press the up/down arrow at the same time during the set up, you'll be able to get there. Please contact Customer Service if you have any difficulties setting it up. You can reach them at 800-472-4588 (US) or 800-667-8746 (CA). Hope that helps!
Howdy.
I have thermostat running, but today I've replaced my modem, so wifi network changed. Not sure how do I change wifi on my thermostat, without deleting my device and adding new one.i don't wanna lose usage history.
Thank you
Hi there! Our product support team will be able to assist you! You can reach them at 888-472-4588 (US) or 800-667-8746 (CA).
on a 220 connection where does the White wire go to complete the circuit
If you are referring to a 3 wire set up, where you have two lines for the 240V power and a third for the "neutral" (that's not needed), you should check your local codes for the proper way to cap that wire off.
@@schlutersystems1 Thank you I am referring to a three wire cable I still do see how you have a complete circuit
Hi Robert - could you give our Product Support team a call to discuss your question - they will be able to support if anything is not clear, thank you! 888-472-4588
Thanks for this release!!
The system is working excewpt I cannot get it to interface with the app. I hold down both arrows and nothing happens. Any ideas?
Hi Bob, our Customer Support team can help you troubleshoot. Please give them a call: 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!
When i press the test button, is it supposed to say GFCI fault as it only show at that time and not while running. I just got it installed and when i set temperature it keeps on rising compared to what the floor temperature is, nothing on the screen other than only when i press test it shows GFCi fault
Hi there! Sorry to hear you are having trouble with your DITRA-HEAT system, we want to support you with that! Can you please contact our customer service team to discuss your issue, and they will help guide you with next steps from there. 800-472-4588 (US) or 800-667-8746 (CA)
Can you please fix the app so I can control the older ditra heat Wi-Fi units along with the new rs1 in the same app? Silly that I need 2 apps to control the schluter thermostats in my home. I had to watch this video before realizing it’s a different app!
Hi there! We looked into this and unfortunately 2 apps are needed for these 2 separate thermostats. However, we will keep this feedback in mind for future development.
This is a phenomenal updated device.. thank you!
🍊🧡
Where does the White wire go
If you are referring to a 3 wire set up, where you have two lines for the 240V power and a third for the "neutral" (that's not needed), you should check your local codes for the proper way to cap that wire off.
How can I turn it off on touchscreen ?
HI there! If you are talking about the Schluter®-DITRA-HEAT-E-RT thermostat, there is a button on the lower right hand side of the thermostat that can be pressed and held and the thermostat will shut off. Hope that helps!
My thermostat displays 99 as the floor temperature but it isn’t actually 99. The setpoint is 75 but nothing seems to actually be happening.
Hi there! Sorry to hear you are having an issue with your Ditra-Heat system. Our customer service team would be happy to discuss this with you. Please give them a call and they can help take the next steps from there. 888-472-4588 (US) or 800-667-8746 (Canada).
Ffs. The directions in the app do absolutely nothing. I hold the two buttons like it says and nothing happens. What a waste of money.
Hi there! Sorry to hear you are having an issue with the thermostat. Our product support team would be happy to discuss this with you. Please give them a call and they can help take the next steps from there. 888-472-4588 (US) or 800-667-8746 (Canada).
How can I turn it off on touchscreen ?
When i press the test button, is it supposed to say GFCI fault as it only show at that time and not while running. I just got it installed and when i set temperature it keeps on rising compared to what the floor temperature is, nothing on the screen other than only when i press test it shows GFCi fault .
Hi there! Sorry to hear you are having trouble with your DITRA-HEAT system, we want to support you with that! Can you please contact our customer service team to discuss your issue, and they will help guide you with next steps from there. 800-472-4588 (US) or 800-667-8746 (CA)
How can I turn it off on touchscreen ?