I've got a quite interesting situation: So two of my ad accounts got banned (permanently) so i just left them because they were banned but few days later all of a sudden they started spending and i noticed it too late so they spent quite a lot of money and for some reason i can't apply for a refund. Can you help me in some way?
Very frustrating when this happens. Essentially, when your Ad accounts were banned, there were Ads live, then suddenly your account was pushed live again, so those previously live Ads were published again and started spending. Can you not apply for a refund like I show in the video? If not, try using a different Ad account, you'll just need the Ad account Id's of the accounts which overspent.
Same happen to me. They banned and deleted the account, but continued to spend money from my card for the ads which are not running and not showing in billing or wherever. They have deducted 387 usd from my card for nothing 😰😣
Brother when you were choosing the option for the refund there are 3 options none of them are about the hacked account so which option shall we choose if our account got hacked ??
I encountered the same problem but my ad account was banned by the payment reason( my credit card is not from the same country I’m currently staying), how can I ask for a refund. Please help me…
Follow the advice in the video and you should be fine. But yes, always try to use a card from the same country that you're in as you could be flagged as suspicious.
Great video ! Do you know if anything can done when for a period, algorithm malfunction (confirmed by facebook team by chat) leads to very poor results? That doesnt fits in your best reasons for refund sadly
We have had this before too, very frustrating when you're spending a lot every day. Your best bet is to submit a claim with evidence, I expect they'll settle for Ad Credit rather than a refund.
HELLO HOW ABOUT BEING HACKED AND META SAID INTO EMAIL 10 BUSSINES DAYS TO BE REFUND I AM IN THE 9 BUSSINESS DAY AND I DONT KNOW IF THIS WILL HAPPEN MY ACOUNT WAS HACKED
@hoffbackermangermany hi, sorry to hear this happened, unfortunately, it's common but the good news is you should get a refund if the hacker spent on your account. All you can do is follow the process I outline and continue to chase them, cases often fall through unfortunately.
Thank you soo much, this was sooo helpful
Thank you so much this is so help full :""
@anicholishoh4122 you're very welcome, im glad you found it useful.
Marvelous this topic💝💝
I've got a quite interesting situation: So two of my ad accounts got banned (permanently) so i just left them because they were banned but few days later all of a sudden they started spending and i noticed it too late so they spent quite a lot of money and for some reason i can't apply for a refund. Can you help me in some way?
Very frustrating when this happens. Essentially, when your Ad accounts were banned, there were Ads live, then suddenly your account was pushed live again, so those previously live Ads were published again and started spending.
Can you not apply for a refund like I show in the video?
If not, try using a different Ad account, you'll just need the Ad account Id's of the accounts which overspent.
Same happen to me. They banned and deleted the account, but continued to spend money from my card for the ads which are not running and not showing in billing or wherever. They have deducted 387 usd from my card for nothing 😰😣
How do I get refund for the prepaid balance fund which is available in my ad account. Does this same procees help me.
@@arun2235 yes it should do. Otherwise speak to Mete support and see what they advise.
Brother when you were choosing the option for the refund there are 3 options none of them are about the hacked account so which option shall we choose if our account got hacked ??
I dont see any payments even tho i have payed
How about paying someone a down payment for a service and they never deliver the service?
Unfortunately, this is a civil issue and FB won't look into it.
Sorry to hear this happened to you.
I encountered the same problem but my ad account was banned by the payment reason( my credit card is not from the same country I’m currently staying), how can I ask for a refund. Please help me…
Follow the advice in the video and you should be fine. But yes, always try to use a card from the same country that you're in as you could be flagged as suspicious.
For a prepaid balance, can one get a refund? Reason - I funded my ad account and I don't want to run the ad again.
Yes I don't see why they wouldn't refund you for this.
Follow the process in the video and see what they say.
@@JamieStentoni want refund i follow u but i uplad a receipt picute then just show the loading😢
Great video ! Do you know if anything can done when for a period, algorithm malfunction (confirmed by facebook team by chat) leads to very poor results? That doesnt fits in your best reasons for refund sadly
We have had this before too, very frustrating when you're spending a lot every day.
Your best bet is to submit a claim with evidence, I expect they'll settle for Ad Credit rather than a refund.
Well helped 🙂
how to increase payment threshold payment
There is a video on my channel all about it. Go check it out.
How long it will take the money to be refunded
@dibindileep1204 once they accept responsibility, it normally takes 5 working days.
I follow your instructions and see this message: "I couldn't find the payments for this account"
@@gokhangulen4817 has there definitely been payments from the account? If so, it's likely an error at Metas side, go to FB Support for help.
HELLO
HOW ABOUT BEING HACKED AND META SAID INTO EMAIL 10 BUSSINES DAYS TO BE REFUND
I AM IN THE 9 BUSSINESS DAY AND I DONT KNOW IF THIS WILL HAPPEN
MY ACOUNT WAS HACKED
@hoffbackermangermany hi, sorry to hear this happened, unfortunately, it's common but the good news is you should get a refund if the hacker spent on your account.
All you can do is follow the process I outline and continue to chase them, cases often fall through unfortunately.
@@JamieStenton I GOT A EMAIL FROM THEM AND I AM STILL WAITING ID REFUND DOESNT HAPPEN I WILL GO THROUGH IT AGAIN