Wish we DIDN'T buy our camper!
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- Опубликовано: 25 авг 2024
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✅ VIDEO DESCRIPTION
Terry and Jo thought they were doing all the right things when buying their brand new fifth wheel. Unfortunately things didn't go well for them.
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IT ALSO SOUNDS LIKE THE USA QUALITY IN RVS IS SHIT.
AND RICH PEOPLE KEEP GIVING THESE DEALERSHIPS A PASS BECAUSE ITS NEW. THATS ASS BACKWARDS THINKING NEW MEANS LESS PROBLEMS NOW MORE PROBLEMS LATER.
WHY IN RVS IS THAT THE OPPOSITE BECAUSE RICH PEOPLE ACCEPT THAT FROM DEALERSHIPS BECAUSE THEY HAVE MONEY.
NO ONE ACCEPTS THAT FROM CARS THATS WHY THEY HAVE LEMON LAWS.
SEE MY POINT
Sorry these folks got screwed, the whole story has convinced me to stay away from all RVs because most are junk, and most dealers will not stand behind them. They are only out to take your money.
Well, the news coming out of Elkhart Indiana are known to be suspect. Not a good time to buy new, but trailers and fifth wheels built in 2019 and before tend to be well-built. The motorhome sweet spot is 2002 to 2008. Whatever you buy, join the Facebook group of the model to get the scoop from owners. And always get an inspection. Another advantage of buying used is the seller has typically gotten the kinks out. Thanks for watching.
My friend just bought one and in just a month a host of issues have creeped up, indeed they are garbage
Depends on the size . The bigger the more problems. I did a lot of research before buying mine. 3 years and no issues. I bought 2021 surveyor legend 19bhle. They aren't cheap but so far everything works great. Every campsite I've taken it to was off road and not leveled. 3 months ago on a fishing trip my camping neighbor was obsessed with my trailer. He is a mechanic for Camping World and claimed my trailer is built different. Not sure if he was crazy or telling the truth. I did notice that almost all 5th wheel have major problems with frame. Seems the frame is not strong enough to carry all the weight.
Same here. I’ll spend my money on nice resorts. This lifestyle seems like more aggravation than it is wor5h.
It's most likely so much cheaper and less headache to just travel by car and stay in quality motels.
So heartbreaking. Such nice people are being taken advantage of. I hate all RV dealers...
I know it. This has got to change soon. Thanks for watching.
I can only pray. I’m in the same situation. The options are so limited I understand their struggle.
They have developed a reputation like th sleazy used car dealers once had.
Thank you Liz for posting these types of videos. You are being very honest and transparent about a lot of issues many new RV owners have gone through. I am on my second RV and wish I would of seen some of these videos before purchasing again. the following points are my recommendation on any purchase. I also had issues that took almost two years of fighting to get items handled.
1. Have the Coach fully inspected before taking it off the lot or even hire an inspector to bring with you for the PDI.
2. Never take the RV/Trailer off the lot until all items have been checked. Dealers will push you to take it off the lot without a true full inspection. If there are any issues plan on not taking it home that day.
3. Plan a "FULL" day for the pick up of the new RV/Trailer. Dont let them rush you off the lot! If it takes 8 hours to inspect and run the systems........that is what is.
3. Hook up and turn on every device possible and let it run for 1-2 hours. Run the A/C, Heat, Jacks up and down, TV's, connect to shore power, run generator, flush toilets, slides in and out multiple times, etc. Everything test and run multiple times......not just once.
4. There will be issues normally with the pick up of the new RV/trailer. Again, I don't recommend signing or taking it off the lot until all is fixed period. If you do decide to take it off the lot then get all the repairs listed in writing on a "Due List". Make sure you have everything in writing on what will get fixed. On the last RV purchase I had a Due List and a couple of things were minor and did not get listed. When it did come time for those minor repairs the dealer did not want to do them as they were not on the list. List everything in detail no matter how small it is! Everything!
Again, Thank you Liz for useful information you post.
Anyone that is looking to buy a RV should watch this. Great video, This was so sad what happened to this couple. That 100 miles got pretty expensive. Lesson learned.
Thanks so much for your support, Ken. Feel free to share this video to help get it out there.
1000% agreed. If you're not going to be willing to put in the time to do the researdh to understand what you're getting into, then you deserve whatever is coming to you. But as you said, you should NEVER feel obligated to hand over a payment or at least a final payment UNTIL you have been allowed to verify your purchase is satisfactory. Shame on them.
Thanks for covering these issues. This is invaluable to anyone looking to get into RV'ing.
Thanks so much, Ellis. Feel free to share this video to help get the word out. And thanks for watching.
Idk! It would be better to keep your 100k. One could travel around with flying and nice hotels for that amount of money and avoid all the head aches!!
After a couple of years most will be too old to drag those big pieces of crap around. Then they'll have to sell for near nothing! Where's the common sense here? Am I missing something??? Maybe I'm just too practical!
Great video, Liz! Our first RV was a Montana which we specially ordered 5 years ago (so this was pre-Covid) from one of the big chain dealers here in Florida, fully loaded with all options. We owned it for less than a year. It had numerous problems, and we were very unhappy with the build quality and dealer service. To start with, the "walk through" was a joke - the person doing the walkthrough openly stated that she knew nothing about the unit and said it would be a learning experience for her too! Fortunately, we paid cash, so we weren't underwater, but obviously due to depreciation we lost quite a bit, we just wanted to get out of it. We traded it on a Class A diesel pusher motorhome. Something we noticed right away was that the Class A had a much more robust structure and build quality. I can see how, even for seasoned RV'ers, we can all still make purchase mistakes. Seasoned or not, new RV or not, I would still seriously, highly recommend an RV inspection by a good, certified RV inspector. I avoid extended warranties like the plague, especially the ones dealers offer, there are just too many ways in which they all too often deny claims if you don't jump through their hoops! My opinion, you are better off putting the money you would spend on the warranty aside for future service and repairs. I wish Terry and Jo well and hope they are able to get satisfactory results.
Thanks for the good wishes to Terry and Jo! Inspections on new weren’t a thing in 2020 but now they sure are! Thanks for watching.
Not all extended warranty and/or service plans are junk. Good Sam offers great plans and they go out of their way to accommodate, especially when people are stranded.
I've learned to ignore high pressure and the bait and switch and all the rest. Learning two or three times for the same mistake kind of imprints itself after awhile. I'll be perfect one of these days. I'm 74. Cheers to you, Liz.
Thanks for this, sure appreciate your compassion as no one is perfect and everyone makes mistakes. Cheers to you as well!
Seems like the dealerships are your friend until you sign in the dotted line, then they don’t know you. We have been fortunate so far with our Reflection 303rls after three years, fingers crossed. I hope they get things solved and will enjoy RVing as it is meant to be. Our RV’s are a house away from home so things can and do go wrong going down the road at 65-70 mph. We continue to enjoy our “Grace” 303rls, blessings to you Liz, tnx for another great video.
Thanks so much for watching Carl! I’ve heard good things about the 3OH!3’s, and I had pretty much good luck with my Reflection 260 RD as well. Happy travels to you, and I hope as well that Terri and Jo soon get back to enjoying RV life!
I wish they had researched these warranties before they bought. They are a rip-off. Most dealerships hate dealing with warranties because they are so slow with reimbursement. The RV Wingman has detailed instructions on how you can cancel these things and get some of your money back. Just keep the warranty money in a separate account and use it if you need a repair. Also, if you don’t have a warranty, you are not tied down to any particular place when you need work done. That tire warranty issue was outrageous! What is a tire protection for? I feel terrible for these people. However, since they have had several campers, they should have known better than to let the dealership rush them through the PDI. Ours was over two hours long.
All good points, Cecilia. I am hoping videos like these and comments like yours serve to educate folks. Thanks for watching.
@ceciapetrowsky2572 I too heard that RUclips video from wingman. Being Tied to a dealership is absurd.
Camping? No thanks
Agree. It is mostly a scam.
OK..then if the dealers "hate dealing with warranties" then they need to STOP selling them. Yes...ALL these warranties are scams. However the idea its these peoples fault for not "researching"warranties is ridiculous. Stop selling them if they don't want to "deal" with them.
Your not alone. My son had a $6000 bumper to bumper extended warranty on his Chevy truck. The front shock broke causing $4000 damage to the front end. The warranty only would pay for the shock. His auto step broke. They said it was caused by dirt and not covered.
Oh my gosh, how frustrating. Thanks for your comment, Allen.
We hired an inspector for our new camper, the first one he inspected he told us not to even buy that one, the second one had a list of minor items which the dealer fixed before we picked it up. Sat down with the finance manager and the 40K camper was up to 58K, I took a pen out of my pocket and started crossing out all the BS they try to sell you, 4K paint protective upgrade, gap insurance, extended warranty, politely negotiated and walked out at the 40K price plus tax
Wow, good for your Cory! Thanks for your comment, and for watching.
I’ve learned that pre-inspections on anything are worth their weight in gold.
I bought an Oliver Travel Trailer. Best decision ever! Structurally sound and Oliver stands behind their trailer.
Hi Amy! I've heard good things about them. I personally cannot get past their tiny black tank. I sure hope they increase the size of that. And I'm glad you are happy with yours! Thanks for watching.
Amy! I am doing an upcoming video about Oliver- I've been hearing such good things. If you'd like to talk about your positive experience with Oliver, please email me: liz@lizamazing.com
These people are ordinary people. They are not expected to be another Perry Mason. The RV manufacturers and the RV dealers are crooks. They owe it to their customers to make a quality product instead of a worthless piece of junk and to be honest with their customers. You are making excellent videos concerning people getting ripped off and I hope they bring much needed reform to the RV industry.
Oh, thanks very much for your support! Feel free to share this video and see you in the next one!
Mason? More like, "Della, get Paul." 😊
I'm so sorry for these two people . They have been crapped on and the manufacture just doesn't care one little bit. I would never purchase one of these brands . Thanks so much Liz for your actions on trying to get the resolved .
Thanks so much for your support, Jeff!
Thanks for the video. Feel sorry for them, especially the lady. She seemed so deflated and rightfully so. Wish them the very best and thanks for covering things like this!
Yes. I am sure hoping for a happy outcome. And I commend them both for making this video as it's sure to help others. Thanks for watching, Allan!
You would think a full warranty would cover everything but there is always a catch we don't know about. I had to take a double take of the beautiful small campground with electrical hookups overlooking the Devils Tower because we stopped in there in the summer of 2020 and what an amazing sight of the D-Tower. Loved it! I hope this couple can resolve their warranty issue and get back to camping.
We full time in a travel trailer 37ft with huge bunkhouse for 3 years. It was built in March 2020 right before Pandemic and it's a Forest River Salem 31KQBTS. We still love it like the 1st day we bought it. However, our family has grown and once we move out of our stationary house we will be probably wanting a 5th wheel for our 2nd round of full time RVing! We are so excited to get back out there again!
That's awesome, looking forward to seeing you out here as I can feel your excitement! Thanks for watching.
Hey, liz. When I used too bump cars and trucks my general manager told me to tell them what they wanted to hear. Sure we can do that!!! Was also told to Allways prep them for the extended warranty and any other adds that the dealer could add on to the financing and price. Selling cars I learned a ton of stuff.
The ironic thing is the dealership would sale the extended warranty for around $1800-2400. But is only actually cost the dealership $400.00.
I remember one time my manager told me he was giving the buyer a free chrome bumper and tow hitch. All I looked at was that was cutting in to my profit. Manager said don't worry about it. After the deal was done he showed me how that bumper and tow hitch actually cost the dealership $300.00 and buyer almost $2500 for financing since he told him we needed $90 more for the payments.
Needles to say your in there ball field. The minute you walk on to the lot you are at there mercy. Never ever fall in love with the item you are purchasing and be ready to walk out. They will chase you down. Never ever put a deposit down on something sight unseen.
Safe travels and roads Brian and Cindy, "xtreambydesign with passion"
Hi Brian! Your comment is very helpful and sure to be valuable to others as well. Thanks for taking the time to share, hugs to you and Cindy!
@@LizAmazing Thanks hope to catch up with you soon 💕💕
If they made you by before you could see it that's when you should have walked away
Yes. That was during Covid in 2020 so I’m sure it has something to do with the way they were sanitizing it. Thanks for watching.
They forgot the number one rule when buying a major purchase: “Buyer beware!” ALWAYS have an inspection done before buying an RV. ANY RV, new or old. Lesson learned the hard way by this couple, unfortunately.
Yes. Inspections on new campers weren't a thing back in 2020 but they sure are now! Thanks for watching.
@@LizAmazinginspections on new campers absolutely were a thing in 2020. I've had new campers inspected for a long time. Some dealerships may not want you to do it but that's a dealership you walk away from.
OMG, I feel so bad for those folks. Never buy anything sight unseen! Always inspect before any $$ or paperwork is even talked about. Safe travels and keep the faith.
Absolutely! Thanks so much for your comment, Tim. And I so appreciate your support. Have a great weekend.
It's a shame when dealerships sell warranties and they and the manufacturer don't stand behind them. Thanks for the video Liz. Appreciate your channel. Keep up the good work.
Thanks so much for the support. Feel free to share this video to help get the word out. See you in the next one!
When you buy a NEW Airstream Rangeline be aware that the warranty covers very little. It covers no appliances, including the generator and there is a big gray line between Ram and Airstream relative to fixing something such as fixing the window on the sliding door that was not installed properly. Litigation may be the only answer.
Oh my. This is good to know. Thanks so much for sharing this info, William.
If I win Powerball this weekend would buy Terry and Jo a brand new Brinkley good people shouldn’t get screwed over.
Oh, how nice of you. Yes, it is so sad what happened with them. Thanks for watching, Brian and fingers crossed you win the lottery!
Businesses used COVID as leverage to overcharge & under-deliver. Unfortunately for consumers, many of those tactics remain today. If and until they feel the same pain they inflict on customers in the form losing revenue, nothing will change.
Yes, sure hoping this video series helps turn up the heat. Thanks for watching.
I know that other people are thinking it... so, I'll just blurt it out: Sounds like they got one of those Camping World Specials!
From my personal experiences, Keystone generally make good quality products. Never used a Montana, but their Cougar and Outback lineups are pretty good.
And it was not Camping World! But I understand why you would think so. Thanks for watching, Mick!
@@LizAmazing
Camping World doesn't have a monopoly on their predatory business practices, but I don't want you to reveal who it is. I understand the legal ramifications.
Camping World simply has a reputation for giving their customers post-sale enemas. 🤪
Thank you Liz for trying to help them. They seem like such a nice, trusting couple.
Buy local, check their costumer reviews, and watch more Liz's reviews. Happy travels!
Thanks for your support! Feel free to share this video to help get the word out. And thanks for watching!
We bought local and our dealership repair shop never has time for us. Oh sure, they will book a repair for several months out, and then keep the RV for an extremely long period of time. And so, my husband has learned to fix things himself, and when he can’t, we will call for a mobile tech. We don’t buy warranties for anything any more as we have found they are a huge rip-off. BY THE WAY, CONGRATS LIZ, YOU’RE ALMOST AT 100K SUBSCRIBERS!
Or better yet, don't buy any RV, until the industry shapes up
Everyone buying brand new or used, needs to get a complete professional inspection.
Yes, that's the way it is is these days. Thanks for backing me up!
Yeah the campervan as well
So where are people hiring inspectors from?
I recommend anyone in the RV market to view your channel. Wish I found you before I bought mine.
Aww, thanks so much for this, Timothy. Feel free to share this video to help get the word out. Hugs to you.
Thanks Liz all I can say is that it’s pretty sad for people who have to go through this ordeal after paying lots of money for a trailer 😡
Yes, it upsets me as well. Hoping this video helps bring much needed change to the industry, and helps educate others. Feel free to share this! And thanks for being here. Corey!
If you like your rv and everything is working OK now, keep it. You can upgrade to a better quality tire. The slide out can be adjusted to accommodate the bottom repair you made. Be sure that all slide out side walls are well sealed so water doesn't get into the floor. Brinkley? A lot of hype as they are new on the market, but they aren't but they aren't built any different. Save your money. 3 years of ownership you know the rig by now and the DW said she lives the interior AND it's paid for. Safe travels.
I get that people like to travel and like to stay in campgrounds and it is a different kind of travel. In weighing the initial cost/maintenance cost/aggravation vs enjoyment. For the initial cost, I could go on a lot of nice trips where I could fly and stay at nice hotel/resort. A camper/RV seems like a big, depreciating asset.
But staying in a hotels and travel still cost a lot of money, I pay about $30 to $40 a night with my RV. Hotels are starting to cost about $150 a night. I have a rv site I pay about $3000 for the year. If I was to rent air b and b it would be tat a month or more
If I were you, I would contact the dealership and ask for an interview/comment and definitely include their contact information in the video.
Since it has been over three years and some of the things they did were probably Covid related, I likely will not. But I definitely have some upcoming videos where I will be interviewing dealers. And manufacturers. Stay tuned and thanks for watching, Jacob!
Great Video Liz, it's always nice to hear you tell it like it is, I sure hope and wish people would listen to you more often so they don't make these mistakes, it's gets costly, hope you guys are staying safe out there, enjoy your day Beautiful!
Thanks Bill! Sure appreciate your support!
Plumbing is also a MAJOR issue from my research. The fittings WIll leak because of improper materials.
Great job Liz . I can not believe all the problems people have with brand new RVs . Most of the customers service seems to be very bad once your out the door . Listening to all the issue make you really think about buying any of these products. I have heard more bad stories than good . There always seems to be something wrong with everyone of new RVs bought and no one wants anything to do with you after the purchase. I know you can’t compare my e-bike to a RV but when l bought my bike l made sure l bought it from a local dealer so if l had any issues I could bring it right back to them . I could have gotten it cheaper on line and had it delivered to my house but if there was a problem I would have No were to go with it. As always you are so Amazing great job as always ❤❤❤❤❤
Aww, thanks so much for the support as always, Jeff! Yes, buying local will save you in the long run. Thanks for watching and happy riding! Hope to see you on the bike trail someday.
@@LizAmazing 😀l hope to see you too happy travels be safe
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Thanks Liz, good video. I feel sorry for these folks.
Yep, me too. I'm proud of them for sharing their mistakes on RUclips to help others. Thanks for watching and hope the weather is good down there.
"They made us..."
No you chose to take it sight unseen, they did not hold a gun to your head.
again such an interesting video! Thanks so much, Liz, for all your work and effort to show and teach us about RV- life and Dos & Dont's👍🏻🇺🇸👍🏻
Thanks so much for your support, Wolfie. Stay tuned as next week's video is going to be especially good!
After spending the last year watching videos like this, and reading the horror stories, I was almost convinced that I would not buy an RV. In New York, where I am located, the RV dealers seem to be like the car dealers were 60 years ago. I came across RV Nation located in Trenton, Ohio. Their price on a 2024 Forest River RPod was thousands less than any of my local dealers, so I made a deal over the phone and internet, as my wife was heartbroken to think that we would not be getting back into camping. I made it very clear to the salesman that I was concerned about some of their horrible ratings, as well as the quality control problems that I was hearing about and if there was 1 thing wrong with the RV, I would be leaving without it. I obtained my own financing due to my past experiences with the finance people I have dealt with at car dealerships. I drove out there and stayed the night in a motel. The next morning I arrived at the dealership and noticed that my RPod was set up in a service bay. I checked in at the office and was taken to my RV. It was set up and plugged in. I watched as the new guy turned on the AC, heater, water, etc.. Everything was in working order. I climbed up on the roof and was happy to see everything was sealed and caulked. The slide out worked. The set up man installed my weight distribution hitch system and antisway bars, even though I bought it elsewhere. I then went into the office and signed the paperwork. I am happy to say that the RV is as perfect as I could ever have hoped for. We first took it for a weekend trip to the Adirondack Mountains, off grid. The solar system worked flawlessly. Then we put another 3,000 miles on a trip to Texas. We experienced a severe thunderstorm and monsoon like rain. Not 1 leak. The AC and furnace worked as well. Of course, the bathroom door fell off the track, and some screws came loose, but it just proves that manufactures can build quality units. Also, always let the dealer know that you will not sign any paperwork until you are satisfied with the unit. I did not hire a certified inspector because I understood that if they miss anything, they have no liability at all.
Thanks for sharing this James. Not a good time to buy new, but trailers and fifth wheels built in 2019 and before tend to be well-built. The motorhome sweet spot is 2002 to 2008. Whatever you buy, join the Facebook group of the model to get the scoop from owners. And always get an inspection. Another advantage of buying used is the seller has typically gotten the kinks out. Thanks for watching.
wow our dealer wouldn't let us complete the paperwork until after the educational walkthrough. They let us look at every single camper in the weight range we wanted to. All of them lol and they left us alone and came whenever we had a question. We came twice and reviewed them , and narrowed it down to 2-3 and then chose. The walk through was very very long after we'd decided, and they insisted we be shown everything and see it work. and how to work it. THEN we signed the final papers. I thought they were great, they were but I have seen this is NOT common at all.
Would love to hear the name of this dealer, they sound like they are doing it right!
I am sorry for their experience. However, they, themselves, made major mistakes that have resulted in this situation. As experienced RV owners, they knew better.
Yeah, I commend them for sharing their story and admitting their mistakes on RUclips. I know their video is sure to help others. Thanks for watching, Jim.
As she said, it was 2020 and there was a shortage. She implied that they felt they had to be aggressive with their purchase. They learned a big lesson and shared their story so the rest of us could benefit. They knew better, but because of the times, they just trusted the dealership would be up and up.
Poor people.. they did so much wrong with that purchase but they are older and the dealership did not care and took advantage of them. So much wrong from the beginning of buying this RV. I feel for them... I know as you said hindsight is 20/20. They are just being raked!
Yep. I commend them for sharing their story on RUclips to help others. Thanks for watching, Ricky.
Campers & 5th wheeler are for not for everyone...get a pre delivery inspection from a certified inspector first😮
Yes! I've been preaching inspections when buying new for several videos. It's actually the fallout from the Covid campers that made an inspection for new campers a thing. It was never on people's radar before that. Thanks for watching, Steve!
The Montana high country is the worst camper made, did the walk thru before buying. In fact the experience during the purchase was exceptional! Took the high country out for our planned shakedown outing, landed a10 day outing but we’re back at dealership in 4 days with a list of 18 items for warranty work!!! 6 months later the camper was still at dealership waiting for warranty authorization, parts and more
Oh no! I am so very sorry to hear this, Richard. I'm pleased to report that this series is making a difference (see my latest video in the series with a bit of GOOD news: ruclips.net/video/AZVRbMnnDz0/видео.html) And then let me know if you'd like me to interview you for a possible upcoming video. Maybe we can light a fire under them!
It’s so sad to see good people being taken advantage of. We purchased a Keystone in 2000, that was the worst RV company we have ever dealt with.
Oh no. So sorry to hear this. I hope they call me back as I'd love to hear what they've got to say. Thanks for watching.
This is everything I hate about how many businesses are run today. I only wish businesses would act with integrity and have a conscious. I keep a constant guard up and feel I have to be educated in everything I could potentially buy or do to try to find the pitfalls because of the endless dishonesty out there and loopholes. I'm thankful for those who still have some measure of character out there, but this stuff sickens me. I wish people had more of a conscious and I have learned from experience to keep my guard up but I'm happy for those few I may come across that do operate with integrity.
Agree. Everything is a scam. Phone call scams, sales scams, People scamming credit cards. sgin up for something online and recurring subscriptions that are impossible to stop, warranty scams. I don't know what the world has come to.
I bought a 2018 Dutchmen endurance brand new off the lot and I've been fixing it ever since I won't buy other Keystone product in my life
Sorry to hear this. I've heard a saying that goes something like this, buy an RV so to become an RV repairman! Thanks for watching, Henry.
I'm getting a lot of experience doing that ugly enough I've been a mechanical last 40 years I wouldn't let this thing off the factory floor the way it came out I told Keystone they have no quality control at all and then they hang up on me
Liz, you are definitely Amazing! Awesome work on this video and thank you for bringing this huge awareness to the RV community. These dealerships must be held accountable!
Yes! Thanks so much for your support. Feel free to share this video so more people see it. Have a great weekend!
It’s best to buy a RV that’s used and never from a dealer. Let the original owner get the bugs worked out. Plus I’d never buy a extended warranty and avoid dealerships like the plague.
I bought my car new in 2015. It hasn’t been to the dealer since I got it. There was one recall and I ignored it. That part was a brake light switch. It failed last summer. I took it to my favorite small shop. They fixed it cheap. They said according to the dealer this part was already replaced once. That was a lie.
You got that right, Bill. Get used for sure. Thanks for watching and see you in my latest right here: ruclips.net/video/sDQXmZAsHkw/видео.html
And what the heck people ... 98.6???😡😡😡
Liz should be in the HUNDRED OF THOUSANDS by now
Great job Liz! You be safe!!
God Bless 🙏🏾🙏🏾👍👍🇺🇸🇺🇸💕
Wow, thanks Bob!!! Feel free to share this video to help bring in more subscribers. Hugs to you!
These trailer and RV manufactures are putting cheap no name China bomb tires on their units. The tires on our new boat trailer literally started coming apart after only a few thousand miles. I talked to our tire shop and started looking on line all to learn that this catastrophic tire failure due to cheap China bomb tires is very common. Don't get get good deal internet tires, buy name brand tires from a reputal tire store.
Thanks for watching, Martin.
the Darco material makes no sense. Mine from 2001 has it. I ended up putting HDPE strips attached to the slide underneath that ride on the ramp. I think it's better than riding on that fabric. The Darco does one of two things: it either gets something caught between it and the ramp and it tears or it hold water between it and the plywood causing severe rot issues quickly.
The dealer took care of the exposed bottom parts so that is good. They should have also fixed the other problems but most seem to not be a problem in this video other than their own choices. Tires - they should have kept them for warranty. etc.
Yep. I had the slide floors replaced on my 2005 Alfa and they used Darco. So far it's holding up. Thanks for your comment!
Very enlightening episode I’m so sorry what happened to them. It seems they were emotional about getting this RV and had other RV’s. They didn’t listen to their instincts and walk away. I bought one of those extended warranty and never seamed to be worth it like if you bought one for an automobile. Everyone should watch this series of videos before you buy I’m very emotional so I understand when buying an RV. Thank you Liz Amazing you truly are amazing 🙏🏼❤️🌹🤙🏼
Aww, thanks so much Mark! This series definitely seems to have hit a nerve. Enjoy the rest of your weekend and hugs to you.
Liz you should name this dealership, why give them any courtesy, as they ripped these people off. What is a" Forever warranty", when they stack the rules and keep you paying for something that ultimately protects the dealer from having to pay out of pocket. What a shell game!!!
I know it. If it wasn't three years ago, I definitely would. And I will absolutely be interviewing dealers in future videos. Stay tuned, and thanks for watching.
Additionally, we are going to be looking for a 2000 - 2005 Alfa or Beaver Class A motorhome next year to go full time. If you hear of any coming up, let us know. Thanks Liz, for all you do on this channel showing us that we are not alone when we have dealership issues.
Those are the good years for sure. Best of luck on your search and thanks so much for your support, Richard!
Might be worth the time to contact a few law firms and see if you can find one that will look into this on a contingency basis. They could run some adds in the RV magazines/websites and see if others would join them in a class action lawsuit. They could also contact the Attorney General of the state's involved to see if there is a fraud case to address. A jury trial could award punitive damages btw.
Yep. Can’t get a class action unless it is the same make and model. But talking with a lawyer not a bad idea. Thanks for watching
Brinkley looks great but still working the bugs out. Wild RV Life bought one and has been dealing with a number of bugs that are likely to be worked out with time.
Thanks for this. I'd heard they are not problem free. Thanks for watching, Dale.
All extended warranties are rip-offs. Whether on RV's or tires. NEVER let yourself be rushed on a purchase, especially on something so expensive as a new RV!!! I really feel for these folks, but you must do your due dilligence when spending that kind of money. Once they have your check, it's too late. I hope they have some recourse with the RV dealership, but not holding out hope. This is why I only buy used and gently treated rigs, have had great luck with them. I have an '05 Coachman Concord 26' motorhome with one slide and it has been pretty wonderful. Just turned 40k miles and runs like a top!
Yes, used is the way to go when RV shopping. At least for the foreseeable future. Sure hoping the RV industry steps up and does better. Thanks for watching.
I bought a 5 year extended warranty for my 2018 KZ Connect in 2017. Last year when the suspension went out on a Sunday and I had to be somewhere by Monday afternoon I paid and they wouldn't reimburse me, not even the $500 emergency work they say they have. They aren't open on Sunday and said I should have waited until Monday to call them. Not possible with the time it would take for them to hem and haw about covering it and me being where I needed to be. But when my wheel bearing and axle had to be replaced and I had to be towed in they did cover it. So, between the axle, the microwave and the awning they replaced I did get more back than I paid for it.
Oh my goodness. sounds like you came out a winner in the end. Thanks for watching
From everything I have read about new RVs, the manufacturers use the cheapest components they can get. From your tire issues, is seems this includes tires. They should last for a long time. Maybe the smart thing to do when you buy one is see what kind of tires it has. If they are some cheap Chinese brand, research to fine a quality brand and get all new tires.
Shame on the dealership that sold them this rv. But shame on this couple as well. They threw all caution to the wind and knew better. NEVER buy something that cost that much, without seeing it AND getting an inspection!
Yep. I am proud of them for being willing to make a RUclips video about their mistakes so others can learn. Thanks for watching, Julie!
Business whether you buy a car or R.V. are only there to make a dollar. They aren't operating in your best interest. If there are honest dealerships and I have found some buying a tractor but the R.v. business? One really needs to know all the hoops and be careful. There is a lot of junk out there. I bought a brand new (same brand) and I had more trouble than these two had. Replaced all slide motors , twice. Warranty didnt cover and I had the extended. Great job Liz. Thanks for what you do.
Let this be a lesson. Had these nice folks just rented an RV instead of buying one they could have called up the rental agency and told them to come collect their piece of garbage and then call their credit card company and file a refund demand and that would have been that - no fuss - no muss.
A warranty or service contract is only as good as the integrity of the issuing company, and how does one determine that?
There is no such thing as a road hazard they just want to $2800 you pay to put in their pocket your absolutely right
Yep, and they paid $700 for the tire protection, so frustrating!
Thanks for sharing Liz!!
Thanks for watching, Kim!
@@LizAmazing you’re welcome
80k is a lot of money Most people would not use a buyers agent to purchase a RV but It is worth the few dollars to hire an inspection on a new rig or used rig. then see if that agent would do the deal without any emotion from the buyers. Most people like myself we like to get along and not cause any trouble but hire an agent to represent you. Keeps you from making a big mistake even if you do not get that rig there's another right down the road.
Great video, and a wealth of good information in the interview. Undoubtedly, this will save some RV shoppers and buyers some real grief and money.
As a 26 year RV mobile repair company owner, the mention of NRVIA certified inspectors was a new one on me, so I researched it. Just so you know, it's a bit of a racket in itself...an expensive school to teach me what I already know and a $300 per year membership fee. I'd have to double my price for inspections to justify that nonsense. Oh well, enough whining from me. Thanks for the video Liz.
I hear ya on that, Rob. You should have good word of mouth by now and not need that certification. Thanks for watching.
This is why my wife and I are keeping our 2008 Sunnybrook titan 5th wheel, 33ckts. We purchased it new. They just don’t seem to make the new fifth wheels solid anymore. Unfortunately, Sunnybrook was absorbed by Winnebago in 2010 and they are no longer in business. I just don’t see a company out there that builds using plywood, a screwed superstructure, not welded, a 16” stacked box frame-no I Beam-, and the amount of storage space in the basement is unbelievable. Even our plumbing joints are all brass not plastic. If anybody has heard of a company out there that’s making them as good as the old Sunnybrook, Please let me know. I feel very sorry for what those people have had to go through.
I did a recent video about Oliver Trailers, I was very impressed: ruclips.net/video/QuFLXavLucE/видео.html
Ok... so.... they complain about not walking through it properly, but don't really indicate that the dealership was hiding any defects. What would they have found in the walkthrough that would have kept them from buying?
1. Manufacturer defect... not properly 4 season... doesn't seem like a dealership issue.
2. leveling system problem... ok.. new tech often fails , but they had the drill work around and it was fixed.
3. Sounds like their biggest issue was the tires. I once had a belt break on a tire. Manufacturing issues happen... plus tires don't last on my minivan because it is heavy. Toyota actually gave owners a free set of tires because of this issue. BUT...tire issues aren't the RV manufacturers or dealership's fault.
I wonder if they could have bought the warranty through the closer dealership.
It doesn't sound like there was really much wrong with the rv for them to be complaining about. It is only 2 years old, but I am not actually seeing photos of it falling apart or electrical switches no working, plumbing leaking, etc.
Thanks for this. Yes, that darn "Forever Warranty" has got them tied to that dealership 100 miles away. I commend Terry and Jo for taking the time to share their experience, and their mistakes, to help others. Thanks for watching.
This is exactly why you need to research what RV manufacture builds a higher quality RV and especially buy from a great dealer. There are many good RV's out there, Rockwood, Flagstaff, Airstream, Brinkley to name a few. And always hire a 3rd party inspector to go over your RV in full detail before you commit and sign the final paperwork. Never ever buy sight unseen.
I heard you give a great tip i.e.
Many RV dealers will not work on an RV unless you brought it from them or if you are lucky the service your RV brand ?
Great reason to be careful when buying an RV.
I'm 59 yrs old, i learned NEVER BUY UNSEEN! Leave a deposit is good where after you inspected it and then your happy you buy it. I bought my TT 1200 miles away, 1 they didn't have our model close by and 2 it was cheaper than price gouging California. 3 years later still happy with our TT.
Sounds like to me, DO NOT get "extended warranties" and gotta be capable to learn how to do everything yourself because it's soo crazy how people have to deal with these problems and they're still able to continue their businesses. I'm thinking about getting an rv myself and I'm a little nervous to actually pull the trigger. I mean, I am pretty handy when it comes to fixing stuff and DIY but don't want to end up running into something that requires visiting the dealership and end up with "it's NOT covered under warranty".
During that same time period, we were looking for an rv and found one. They said you need to put a down payment on one so I said no problem. The salesman said I need to put "five" down, I said five hundred? No, five thousand. This is what greed looks like. They got you on the hook.
We got our rv and with a few years full time, I am happy even with all we went through. (Not quite as traumatic, but problematic.)
This is our first rv and it seems to me that after "most of the problems" are weeded out, the unit "usually" stays in one piece. I think that is where this couple is. To throw away all the time and money to make it "right," it seems like a waste to get another "problem?" Great video and look forward for some explanations from the dealership. Aloha!
Yea they should have known better HOWEVER, the dealer took advantage of them. They should get in touch with Keystone directly.
Craftsmanship, and reliability seem to be the biggest issues in the RV industry.. We have had a great experience with our used Montana through Bish dealership not all RV dealerships are the same.
I live 20 miles from Illinois largest RV dealer and during Covid it looked like RV City they sell that brand and others and they were over stocked.I will not mention this dealer but easy to research.They take care of there customers well.I bought a Viking in 2018 it had a few minor but annoying bugs.They took care of them in a timely and orderly fashion.I would say not 100 percent great service but very close.
Good to know, thanks for this, Don.
These look like nice folks and I’m sorry to hear about their issues. We are 35+ year RV’ers had have owned 8 motorhomes, a trailer,and a slide-in camper. Yes they have gotten worse over the years as they got bigger, more accessories, more slides and lighter materials. My 1996 Itasca with no slides had minimal maintenance over 10 years, but also no slides, no outside kitchen , no leveling system etc.
Our experience with extended warranties are they cover a lot less than folks think and ours through Wholesale Warranties covers about 50% of mechanical repair costs.
But still, I think it is worth having but I WOULD NOT PURCHASE through the dealer.
I love the RV lifestyle, spend 1/2 the year on the road, and will continue to do so as long as I’m physically able but this has never been an easy, carefree lifestyle. The industry does NOT have the enforcement and regulation like Automotive, never has, AND the industry sells you blue sky. Hopefully channels like Liz’s continue to help educate people on what this is really like and how to avoid money pits., and maybe this channel helps change the industry.
I STRONGLY recommend people RENT, or buy used, start simple, and see if this is something you really enjoy.
Thank you for another good video and I hope things get better for these folks and everyone on the road.
Thank you again
I'm seriously thinking about just building a nice bed camper for my pickup and throwing a cot in it. Not luxury but no big possible problems.
yes, building it yourself is a good option! Thanks for watching.
You need sell it private sell. Lesson learned never buy new, very detailed inspection.
Such a shame! My father-in-law owned an RV business for 35 years which always fell in the top 10 tier of Jayco dealers. Being a firefighter, I would often assist with RV make-ready and servicing units, and more than I can count on fingers and tows, have witnessed my father-in-law working until 10p to midnight, or travel 30-75 miles to take care of customer who was having a serious issue and needed help. He would do everything within his power to ensure customers were taken care of and problems were 100 percent satisfactorily resolved. On more than one occasion, whenever a major issue occurred (factory issue) occurred that couldn't be figured out locally, he would coordinate with factory and send back to factory (Middlebury, Indiana) to have fixed properly. (internal electrical, slide-out, roof, etc.). A large portion of his customer's were repeat buyers with some purchasing up to 4 to 6 times/units! Seems like level of service in the RV business died whenever he passed away!
Sounds like your father was a good man! We need to get the RV industry back to those days where the customers were taken care of. You'll be interested in my brand new video featuring happy buyers of a new RV that's built with the customer as focus. And thanks for watching.
I delivered rvs for hirizon transport. Kinda did it to see, abd learn more about them. Before buying. Never bought one
Hey Girl, Gary from Kansas here. Was worried. Hadn't seen any new videos lately. Glad you are ok!
Thanks Gary. I posted a note on my Community Tab. You won't get a notification when I do that unless you ring the bell. Now go ring it....!!! And thanks for missing you, hugs to you!
98.5 K!!!!! Go girl, you are almost there.
I know it!! Thanks so much for getting me closer!
Warrantys are just meant to be paid for never used?
The happiest day was when we sold our fifth wheel. We loved it but it had so many problems. We spent our vacations fixing it. These dealerships sell you these expensive RV's and then don't want to help you. RV manufacturers should be held liable for the inferior products they produce. And the scary part is, these RV's are rolling down the road, literally falling apart. Scary! I feel bad for these people. They are just trying to enjoy their lives.
I know it! It's becoming far to common. I know people deserve better from the RV industry. Stay tuned, and thanks for watching.
The bright side is, they do have a nice camper to complain about. I was upset about the engine in my jetski blowing, but I felt bad because a lot of people don’t even have a jetski.
Its heartbreaking to see older people so taken advantage of. People basically work their whole lives with the hope of an enjoyable retirement. I really hope social media is able to bring greater awareness to lawmakers and bring significant change and more protection for buyers.
Me, too! Thanks for watching
We have this exact model, built in 21. Zero problems. We could not be happier. Sorry these folks seem to be having a problem.
I would like to hear what the techs found .
Oh, thank you for saying this. He must have gotten a lemon. I will have an update in my new video later today. Thanks for watching.
I'm so sorry your experiencing this. We are dealing with same dealership problems. Our dealer was Poulsbo Rv in Mt. Vernon WA.
Oh no, so sorry. I hope everything works out well for you. Thanks for watching, Lisa.
Their complaint is that their extended tire road hazard warranty didn't cover a tire that was not wearing properly! Their other complaint is about excessive wear on the material on the bottom of their slide, which they believe should be covered by the structural warranty. Other than that, their other warranty issues where covered. Their complaint is actually about being fooled into buying the extended warranty (and a second extended warranty). These are the issues they have had in three years. They may not realize it, but they are better off than most new RV buyers
Yes. I am so glad they shared their story as I think it's very helpful for others. Thanks for watching.
Really good video 👍👍👍 I feel so sorry for that couple.! Shoddy business practice. I now found out the hard way that purching vecicle insurance is no guarantee that you be paid. I wish you well.
I know it. Such a sad story. Sure hoping things improve for them soon. Thanks for watching.
I was about to purchase the same RV, I will never buy a Jaco product, thank you so much for saving me a huge headche
You are so welcome! And that's a shame because that Jayco White Hawk is such a great floor plan.
I watch a lot of vids and it seems like the pull outs have problems especially when they get old. It`s a real problem when they get stuck when extended.
Yep. No fun at all!!! Thanks for watching.
In 2011, we bought a 1997 Ford E350 class c Dutchman from the original owner.
11k miles , aluminum roof and it was beautiful. We paid 4500 for it.
I have since done a 24 Cummins diesel conversion and it runs better than any new unit on the road.
thank you for sharing this, and for watching!
People get campers mixed up with travel trailers and truck slide ins.