How to appeal an A-Z Claim: Amazon FBA seller tutorial

Did you get an A-Z claim recently because a carrier delivered your package late? Did Amazon steal your money and give it to your customer? This video should help guide you on how to proceed.
A few notes: This will not guarantee a turnover by Amazon. They make the rules and can break the rules.
And: DO NOT copy /paste this. Use it as a guide to write your own.
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Dear Amazon,
This order was shipped on (Enter shipment date) with tracking number: (Tracking number) by USPS (or whatever other carrier you used). The shipment can be tracked using this link: tools.usps.com/go/TrackConfir... (Or whatever carriers tracking service you used)
According to the order’s tracking information, the package was shipped to the correct address on (Date shipped). This was within the required shipment date. The shipping was purchased from Amazon using Buy Shipping. According to the Amazon’s policy regarding Buy Shipping Services, Amazon will cover any non-receipt claims regarding shipments sent using their service. Here is Amazon’s Buy Shipping Policy addressing A-Z claims: “If you purchase Amazon’s Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. Amazon will cover the cost of these claims and they will not affect your Order Defect Rate.” Link to the policy: sellercentral.amazon.com/gp/h... 68.
Please credit my account and close this claim since the shipping was bought from Amazon and as such is covered with the Buy Shipping Policy. Thank you.
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Lastly, don't forget to join our Facebook community for sellers so you can join in on the conversation and dive even deeper. Facebook.com/groups/hustlebuddies

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