Learn Pega Intelligent routing (ToSkilledGroup and ToLeveledGroup)

Learn Pega Intelligent routing (ToSkilledGroup and ToLeveledGroup) #pega #Pegadev #pegahelp
Learn Pega Get Next Work with skill based routing • Learn Pega Get Next Wo...
Learn Get Next work Part1 • Learn Get Next work Pa...
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[@user-qc7ss4fs1r]

Very nice session thanks for providing this useful content

[@thriver5664]

Thank you Sir , nice explanation

[@java2architect]

Very useful Sir! thank you.

[@saiganeshreddy1486]

Wow ❤

[@user-oq4cc2xt6n]

Such a great explanation sir... I have been searching for 3 hours regarding routing concept in various sites...This is very clear...helped alot to me...

[@Qtometa]

Thanks, glad that it helped you.

[@abdullah-nasser-]

Thanks for the explanation, it's clear.
It worked for me when I was creating cases manually, the cases got assigned as expected (in round robin behaviour)
But when I create cases through email channel, they get assigned in random way
Have you faced it before? or if you have any help it'll be appreciated.
Thanks.

[@Qtometa]

When you creating case through email channel, please check the flow routing. If it’s calling diff flow or same.

[@abdullah-nasser-]

@@Qtometa
it's calling the same flow
except it's ignoring the create stage because it has a condition 'don't run if the case created through email'

[@chetangupta2861]

What happens to the assignment, if no one in the work group has the required skills, then where the assignment will be routed?

[@Qtometa]

I have never tried, however it can go to work group’s manager or in error flow. You can give a try, it will be quick.

[@chetangupta2861]

@@Qtometa yeah I tried its going to work group manager

[@madhavsurayapalem1489]

Hi sir.. good stuff, in my project we are using this and able to transfer the work to operator but now i have a requirement to check the operator available when we are routing so do we have any activites or any functions to check skill and operator available while assigning the case

[@Qtometa]

I believe during skill based routing it will check, if operator is unavailable it assign the case to that user, please try once. or try using skill based routing with operator availability check.

[@kotamreddyvamsi7713]

Sir skilled operator not available to will routing manager of that work group in the activity toskilledgroup in the 2 step mentioned