@Karoke77 My favorite flight attendants work for Hawaiian Airlines, especially the international and transPac flights (I'm biased though because I helped them upgrade their service last year). Some of their FAs are in their 60s, but they are classy ladies that provide excellent service. Japanese service (as I see it) has nothing to do with age or sex; it's all about a customer-centered culture. In picking employees, I'd take a classy mature lady over a young pretty airhead any day of the week.
Hi JapanInsight, I wish I could bow to you for sharing this video with us. It is a lovely video. I agree with you, the politeness of the Japanese people is something all of us, can be inspired to follow. Imagine a world, where everyone was polite to each other =). Thank you for the upload.
I live in Korea and America. You are SO right. I am spoiled in Korea. I will retire in Korea. AND you know the flight attendants in Asia and America......NO comparison. Cute AND great customer service. Yes.........I too am changed for life.
It's not only service for customers... it's a Japanese life, they respect to each other, the first of all, they respect for a men and seniors. I from Kazakhstan, and I really like Japanese people, they are very intelligent. Japan - you are the pride of Asians!
You are absolutely right Ghostbuster. Not sure if men are getting the same respect these days as they used to, but Japanese maintain civility in their everyday life, one of many attributes of their culture that I love. Personally, I have a great respect for Japanese women.
Viewers of this video: please understand that not only does the "snack lady" bow upon entering and leaving each train car, so does the conductor on the train.The point of the video is to show a visual representation of the respect given to customers in Japan. For more insights on Japanese customer service, check out my promo video "Secrets to Pleasing Japanese Customers."
@Karoke77 They are cute most likely after reaching a certain age they are then forced to retire. No age discrimination laws in asia to protect workers.
I have seen many, many of these videos and have heard "Take note America". This level of customer services can ONLY exist in a monoethnic society, it could not possibly happen somewhere like the United States.
I'm glad it had the impact on you. I was stationed there for three years and I always felt like a heel for not feeling like I could just blend in. At 6'4" with blond hair and green eyes, that'd be tough, but I mean culturally not looking like a bumbling fool would have been nice.
The problem is that us westerners watch these videos and say, "Yeah, that's how I should be treated." But how many are willing to give the same level of service? It's the sense of duty and responsibility that US citizens have forgotten (We used to have it, many moons ago).
I concur. But when you get used to receiving this kind of service consistently, it makes you want to provide the same service to others, or at least that's the effect it had on me. In the end, it's about duty, responsibility and caring enough to do a good job. Thanks for posting.
お客様は神様です=Okyasama wa kamisama desu＝Customer is God (or "divine") - is a very common Japanese expression. I speak Japanese but have no idea what "Majima a yakuza" is supposed to mean. It definitely doesn't mean "Customer is king", though. :)
I didn't classify anything geologically. My point is simple: that Japan's service is the best in the world. No mention of "Asia." If you want to believe you're not Asian but independent then that's your choice. Personally it doesn't matter to me. I love Japanese unconditionally!
Man, if only we could get our government to provide customer service like this. I imagine then that paying they're salaries would seem more worth it...
Yeah but the customers need to taje note aswell! In japan there are no karens and nobody is rude to the staff like elswhere. Both sides need to ve respectfull so that this works out
I've got 42,978 hits on this video so far, with 59 likes and 3 dislikes. Thanks to all who have commented and expressed their likes/dislikes. Just curious: Why would someone "dislike" this video?
@210482fmj It was a lighthearted comment, chill out man! I have no idea if you're different than any other human. I made that comment because it would drive me nuts doing that all day long, too. That's why I would never apply for a customer service jobs in Japan.
I can only surmise that bowing is not part of your culture, and therefore not as important as all the other stuff that keeps you busy. It's about values and priorities. Japanese are busy too, and yet they choose to bow anyway. Granted, they tend to be inefficient, but compensate by working longer hours or just throwing lots of people at it, especially customer service. So if it makes you feel better, I wish you had time to bow at work too! I can only guess you'd choose not to do it anyway. :)
I am in Asia, may be if following your geological classification. Once I was told by my mother that over the ocean there was USA splendid country and halfway Hawaii. TVad, someone shouted "Take Torys(scotch wiski) and you can go to Hawaii if you win, Even in school I was told we were next to US.We have traded with China and Korea only after Nixon shock.Communists and Socialists we abhored insisted on it. Please advise well..We at least believe that we were not Asian but independent.
Just because "they are" Japanese? I don't get your logic. Can't imagine ever seeing an American service person bowing on a train (nor should they as it's not our custom). Hence, "Japanese Customer Service in Action." Is that so hard to understand? Some American companies are as good or better at service than the Japanese. But that's the exception not the rule. Have you ever been to Japan? If so, then you know Japanese customer service is, on average, superior to American customer service.
got here after watching “Japanese people are so polite even on trains”
Omg same
Me too😂😂what is next
Same
Lmao- sameee!!
samee
“Take notes america” couldnt have said it any better
every country should take note..Japan is awesome:)
"take note America"
The inspiration for asmrists
LOL. "I think most people would love to have the time to bow at work." = Totally untrue statement.
@Karoke77 My favorite flight attendants work for Hawaiian Airlines, especially the international and transPac flights (I'm biased though because I helped them upgrade their service last year). Some of their FAs are in their 60s, but they are classy ladies that provide excellent service. Japanese service (as I see it) has nothing to do with age or sex; it's all about a customer-centered culture.
In picking employees, I'd take a classy mature lady over a young pretty airhead any day of the week.
When you see things like this, it's not surprising they have the most advanced and best technology in the world.
The best customer service in the world. Boy, do I miss that.
I saw this in Japan and was blown away by it. amazing
Hi JapanInsight, I wish I could bow to you for sharing this video with us. It is a lovely video. I agree with you, the politeness of the Japanese people is something all of us, can be inspired to follow. Imagine a world, where everyone was polite to each other =). Thank you for the upload.
Well it is different from what I saw in other websites
Interesting. What specifically is different? Just curious...
@@JapanInsight damn, you're still active here in the comment section
@@thepirateking.4521 I'm retired and we're in the middle of a pandemic. I've got time on my hands!
@@JapanInsight oh, nice!!
I live in Korea and America.
You are SO right.
I am spoiled in Korea.
I will retire in Korea.
AND you know the flight attendants in Asia and America......NO comparison.
Cute AND great customer service.
Yes.........I too am changed for life.
It's not only service for customers... it's a Japanese life, they respect to each other, the first of all, they respect for a men and seniors. I from Kazakhstan, and I really like Japanese people, they are very intelligent. Japan - you are the pride of Asians!
You are right.
When this Japanese clerk bows, she says ''OSAWAGASESHIMASHITA(お騒がせしました)＝sorry to interrupting'' in her heart without pronunciation.
You are absolutely right Ghostbuster. Not sure if men are getting the same respect these days as they used to, but Japanese maintain civility in their everyday life, one of many attributes of their culture that I love. Personally, I have a great respect for Japanese women.
@crzdbiker True. No 30 something flight attendants in South Korea. They are all in their 20s.
Viewers of this video: please understand that not only does the "snack lady" bow upon entering and leaving each train car, so does the conductor on the train.The point of the video is to show a visual representation of the respect given to customers in Japan. For more insights on Japanese customer service, check out my promo video "Secrets to Pleasing Japanese Customers."
@Karoke77 They are cute most likely after reaching a certain age they are then forced to retire. No age discrimination laws in asia to protect workers.
Take note america!
Big respect for Japanese people , exemple of sociale comportement.
Respect = Discipline = Life
nice video, best wishes
I have seen many, many of these videos and have heard "Take note America". This level of customer services can ONLY exist in a monoethnic society, it could not possibly happen somewhere like the United States.
I'm glad it had the impact on you. I was stationed there for three years and I always felt like a heel for not feeling like I could just blend in. At 6'4" with blond hair and green eyes, that'd be tough, but I mean culturally not looking like a bumbling fool would have been nice.
Mr. JapanInsight
★You are absolutely right. I completely agree with your opinion.
The problem is that us westerners watch these videos and say, "Yeah, that's how I should be treated." But how many are willing to give the same level of service? It's the sense of duty and responsibility that US citizens have forgotten (We used to have it, many moons ago).
I concur. But when you get used to receiving this kind of service consistently, it makes you want to provide the same service to others, or at least that's the effect it had on me. In the end, it's about duty, responsibility and caring enough to do a good job.
Thanks for posting.
Majima a yakuza: customer is king
お客様は神様です=Okyasama wa kamisama desu＝Customer is God (or "divine") - is a very common Japanese expression.
I speak Japanese but have no idea what "Majima a yakuza" is supposed to mean. It definitely doesn't mean "Customer is king", though. :)
@sausagenmuff Aloha, I'm intrigued by your comment but not sure I understand your point. Please elaborate!
same in HongKong
I didn't classify anything geologically. My point is simple: that Japan's service is the best in the world. No mention of "Asia." If you want to believe you're not Asian but independent then that's your choice. Personally it doesn't matter to me. I love Japanese unconditionally!
FUCK YEAH! HERE I COME KAICHOUS! ;D
Man, if only we could get our government to provide customer service like this. I imagine then that paying they're salaries would seem more worth it...
The one and only " National Customer Service Culture" in the World.
"take note america." haaaa, im glad im asian.. :L
Point taken!
Yeah but the customers need to taje note aswell! In japan there are no karens and nobody is rude to the staff like elswhere. Both sides need to ve respectfull so that this works out
Yeah... That's understandable but I think I don't want to be that polite at my work.
well manner
By the way excuse me but,
could you find the way to exchange the Korean peninsula with the Italian peninsula.
I've got 42,978 hits on this video so far, with 59 likes and 3 dislikes. Thanks to all who have commented and expressed their likes/dislikes. Just curious: Why would someone "dislike" this video?
@210482fmj It was a lighthearted comment, chill out man! I have no idea if you're different than any other human. I made that comment because it would drive me nuts doing that all day long, too. That's why I would never apply for a customer service jobs in Japan.
I can think of lots of better ways to waste time than bowing. If it's part of your culture, you make time to do it.
I can only surmise that bowing is not part of your culture, and therefore not as important as all the other stuff that keeps you busy. It's about values and priorities. Japanese are busy too, and yet they choose to bow anyway. Granted, they tend to be inefficient, but compensate by working longer hours or just throwing lots of people at it, especially customer service. So if it makes you feel better, I wish you had time to bow at work too! I can only guess you'd choose not to do it anyway. :)
LOL. As valid a theory as any. ;)
Wow
I am in Asia, may be if following your geological classification. Once I was told by my mother that over the ocean there was USA splendid country and halfway Hawaii. TVad, someone shouted "Take Torys(scotch wiski) and you can go to Hawaii if you win, Even in school I was told we were next to US.We have traded with China and Korea only after Nixon shock.Communists and Socialists we abhored insisted on it. Please advise well..We at least believe that we were not Asian but independent.
Nah, she'd just apologize and quickly replace the fork.
C'mon, you can do better than dragging out the old hackneyed seppuku cliche. Make me laugh!
Bowing in Japan & in the rest of East China is like an American hand wave. It just shows you how unsophisticated Americans choose to be.
Trolls i should think. Or just plain idiots. Both are interchangeable..
Just because "they are" Japanese? I don't get your logic. Can't imagine ever seeing an American service person bowing on a train (nor should they as it's not our custom). Hence, "Japanese Customer Service in Action." Is that so hard to understand?
Some American companies are as good or better at service than the Japanese. But that's the exception not the rule. Have you ever been to Japan? If so, then you know Japanese customer service is, on average, superior to American customer service.
@210482fmj Then I wouldn't apply for any customer service jobs in Japan if I were you! LOL.
Because they were expecting AV, where's the 痴漢?
I think the Japanese are over doing it
I'll pass that on. I'm sure they'll welcome your feedback and purge all that Confucian influence over the 1,700 years or so. ;)
One time a Japanese flight attendant dropped a fork during meal service. A moment later, she committed seppuku.
NO. She committed seppuku because what was a japanese person doing with a FORK anyway?! HYUKYUKYUK ^.^