How to Create a Hunt Group - CUCM 8/9/10
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- Опубликовано: 6 сен 2024
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How in the world do you create a hunt group in Cisco Unified Communications Manager 8/9/10? I walk you through the details of creating hunt groups in CUCM and give some detail on how you might use it.
The written how-to:
Part 1: chuckkeith.com/...
Part 2: chuckkeith.com/...
Part 3: chuckkeith.com/...
Maan, watching this in 2020 - you've gone from L2 Chuck to L7 Chuck in 6 years!
Think three years later
Love to see where you have come from. All of the background noice is inspiring. I'm starting my channel with toddler and shared office, lol.
keep going at it
Hey, Network chuck ,I am very big fan of you , i was scrolling your channel and saw this video from 4 years ago. I realized the progress that you achieved . I just want to appreciate your hard work and hope to reach better places . Good luck. keep making amazing vids to encourage beginners like me to get know better in this field.
Thanks to this video, this is one of the first things I learned after becoming the VoIP admin at my job! Well done and thank you!!
Wow, you sure look different 8 years ago my friend. Voice is still that same as always, thanks for always helping me get a detailed guide for so and endless amount of topics.
Working at Fred Hutchinson Cancer Center as a Telecom Analyst, such an amazing place to work 😃
Thank you!
Thank you from 2024. I just started my new job with the state technical college and they use CUCM/CUCA and I'm learning a bout the phone infrastructure and hunt groups.
Thank you for the Video. This made it easy! Keep up the awesome work! Cheers.
You were so much calmer than you are nowadays! I do hope you can find that inner stillness again.
it was 2014 BC - (Before Coffee)
You keep motivating me to pursue my CCNA and CCNP. Thank you for taking the time to show us that it is all very attainable.
Thanks Robert! Glad I can help! Thank you for watching!
Kindly Upload video of how we do login & log out from Hunt Group. You explained Hunt group fantastically.. Thanks
NetworkChuck, please correct me with my Understanding about this Call Hunt in CUCM.
My impression is:
example, if i call DN 1 and I received no answer, then the call will be forwarded to DN2, given that they are both members of the same Linegroup?
Thank you,
John
Can you explain what Hunt group, LIne Group, Hunt List and Hunt Pilot is. Thanks.
Here in 2022, going through all of the old Network Chuck videos!!!!!!!!
Hi Chuck,
i like Your Videos and i recognised the change douring the last 8 Years.
Big Respekt!
Newly Subbed. Watching your latest tutorials and stumbled on this older one. Must've been pre-coffee chuck, lol.
Hey Chuck!
You gave a great explanation!! I would like to see more videos about CUCM here!
Regards!
Great video Can you do conten on Call handlers and how to nest menus/hunt groups within them?
Hey Dave! I'll put that on the list!
Damn Chuck, you’ve come a looooong way!!!
Very informative Chuck. Thanks so much. Can you create a video in configuring a voicemail for the hunt group/hunt pilot. Thanks
Could you be willing to create a video in how to configuring SIP Trunking using Cisco Call Manager.. ?
Can you do a video on the best RSS readers for Windows And show how to set them up?
Legend himself.
Youre freakin awesome +NetworkChuck ! You had the whole setup in one video, saved me a ton of googling. Thanks man :)
You are a good teacher! I didn’t get bored listening or lost my attention 🧐
Super helpful, thanks!
Very nice video. How to configure the voicemail for the hunt group. E.g after ringing the last extension the call should go the voice mail of the last ext number.
Sir i have one question that how i can route the inside call from calling on local landline number to directly ringing in multiple Extension.
Very helpful, thanks! Any issues setting up a broadcast line group with all Jabber desktop clients?
Great Video!!!
Suggestions for next videos:
Troubleshooting one way sound.
Jabber issues.
Call Manager logs (RTMT)
Issues with 800 numbers. (Not routing to agents)
Anything Related to troubleshoot or configure "Dial peers"
Thank you!
a legend was born
I followed your steps in this video (create "line group, Hunt list, and Hunt pilot).Issue: when I tried to call the extension, Im getting busy signal?
Awesome video!!! thank you for the valuable information.
the real legend
What if I wanted to add a number to the hunt group that is not in Call Manager. We have a hunt group setup for our IT help desk. During the weekend they are wanting the calls to be forwarded to the employees cell phone. We have a virtual number setup that rings five physical extensions.
+faithandhope2007 This is tricky. The easiest thing to do would be to setup SNR (Single Number Reach) but this isn't supported on Hunt Groups. What I've done in the past is given the helpdesk control of a CTI Route Point that will forward all calls to a certain cell phone. It was a little over complicated for the scenario, but basically I would have the helpdesk number first hit a a Call Handler in Unity which would have an open/close schedule. If open, it would forward to the hunt group, if closed it would forward to the DN on the CTI route point which would be forwarded to the on call user's cell phone. Unfortunately, this is only good for one user and not the entire hunt group.
Once my company purchased UCCX, the options were endless. But above was the simplest solution I could come up with to meet those business needs.
Awesome video, thanks for making it!
Thanks!
what if some one is calling to the second memeber in the line group and then no answer is it going to shift the call back to the first member of the LG
Thnaks you for the video.Could you please make an videos on Cisco Expressway.
Networkchuck I have a question how to download terminal in windows 10 I hope you reponse
This guy came a long way😂
Can you VM 7777 be the main line number (Recptionist) in the hunt group or would this be a seperate number
Thank you very much. It’s easy and understand. Great video.
i think this video is it but i would love to see a video on how to create a roll log or roll over .........call comes in to user 1 but they are not in then call needs to go to user 2 ....if user 2 is busy or away from their desk the call needs to go back to users 1 voice mail
Great video, thanks, but about the voice mail portion, how can I get the voice mail to work at the end of a hunt group call, for example; it's a holiday and everyone is off, but I still want the customer to leave a voice mail, I can't get it to work through Unity or CCX, some help with this would be great thanks.
Wow....watching this from 2021
Thank you so much for this tutorial! Very helpful!
How do I go about assigning a number that I can dial from the outside world to one of the "dummy" Cisco numbers that I've assigned as the URI in CUCM?
+Kevin Lane Glad I could help!!
You need to make sure they outside number is hitting CUCM and how many digits are being delivered. (Ex. 4 digits? 10 digits?)
From there you can create a translation pattern pointing to that Hunt Pilot
NetworkChuck thank you for the quick response. I've seen some videos floating around that say to create a cti route point using the number (in my case a 10 digit number). Does that seem like the route you'd take as well?
At 13:45, Use forward settings of line group member. Does it leave the voice mail on the last phone it rings or does it leave it on the pilot number ?
Thank you for the tutorial video. I have question for you Sir. I have a cisco 2900 series VOIP router at the office. We just got a new telephone number that we subscribe from STC telco. My question is, how do I add/register or configure the new tel. no. on our cisco VOIP phone system and hunt it to specific directory number so that his person will receive the incoming call of the new tel. no. I appreciate any support you may provide. Thank you! (Note: We are using CLI command Putty to edit and setup our cisco phone system. The CUCM web base is disable.)
Thanks you are awesome.
I like your hair in this one. . . . . . What gel do you use to get that look?
Chuck. Great vid. This helped a lot. For fine tuning, I've got 3 users in my hunt list, and I want the call to ring on the 3rd users phone, after that I want it to go to 3rd user's voicemail. (3rd user being the team lead) How do I make this happen? Right now it seems to ring out forever.
Is it possible to see who's logged in or out of the hunt group so we can see who's available for taking calls?
Do you have a video about doing phone trees and call handlers? Thank you
Thanks for this video, help me a lot.
I am trying to forward a call to a number that forwards to Unity Connection voice mail when nobody answers or is busy in the Hunt Pilot configuration. Instead of forwarding to voice mail, it gives a busy signal. When I call the number I'm trying to forward to directly , it goes to voice mail normally. I was thinking it was the double hop, so I put the number in a 3rd line group, added it to the Hunt list and got the same result. Any ideas?
Silly question time - You give the option to go to voicemail when nobody in the hunt picks up after X seconds. Cool by me. But how (and forgive me if this is a n00b question) do you specify _which_ voicemail box to wind up in? We do have Unity here to handle the voicemail stuff, if that helps.
Sorry, I walked into this setup and I'm trying to adapt as best I can.
In the hunt pilot settings, forward no answer to your voicemail pilot. In Unity, use a Direct or Forwarded routing rule to get it to the right voice mailbox.
i have a 10 phone system, 5 phones on each side of the building. is it possible to ring all 10 phones for an incoming call and if someone on side a of the building picks it up, can they transfer it to the other side of the building and ring all 5 phones there until someone picks up?
Liked the video :)
Chuck, I followed your video on how to create a Hunt Group, but some reason I still can't get it to work. I made sure to follow the steps but is not working for me. When I call one of the Hunt group numbers, all it does is, ring and if I don't answer it goes straight to the VM. I'm wondering if I'm missing something. I have a 9.1.2 version.
Benny Nunez Hey Benny, what you are describing is how it should work in some situations. Are you wanting the call to queue with hold music?
hey
ㅤ
This may sound stupid but where do you assign the number to answer?
Do you mean the number that the user dials or the number of the user answering the call?
The number to dial is setup in the Hunt Pilot config.
You assign directory numbers in the Line Group config. These are the numbers that will ring when the Hunt Pilot is called.
Hi. Is anyone able to get a hold of CallManager? SIP lacks quite a few features...
Is there a way to set up a phone and uses the voicemail as a script note. Like I call number or ext to lesson for script and when its done it hangs up . Script could be a massage saying info i need. The VM message aspect record want gone. Just want to lesson.
Chuck, I have a Hunt Group setup for two receptionist. How can I create a button so they can forward the hunt group to voice mail at the end of the day.
Hey Lee, the best way I've accomplished this is to add the hunt group logout button on their phones. They can log out of the hunt group before they leave and this will forward the calls to voicemail depending on your hunt pilot settings.
Great Video
i'm trying to setup cisco lab at home. where can i download the call manager? Thanks.
It's hard to come by if you don't have smartnet. I'm pretty sure you can get your hands on 9.x if you search in the right place.
Followed this down to a "T".... I had it working before i watched this and it stopped work. Set it again just like you explained in the video but the DN that I used for the HUNT pilot i get "Add failed. Cannot insert or update pattern. A DN exists with the same pattern and partition." what am i doing wrong ?
Search across all partitions for that DN, it's already created and being used somewhere.
@@NetworkChuck i went and deleted the DN, so the number is only showing in the actual hunt pilot but I cant dial it from an outside line anymore..
Thank you so much.
Thanks for watching Jawad!
Great job on the Video
Great Video! Thanks
possible to cover this in command line ?
Hi Network Chuck, would it be possible to create a hunt group and shared line appearance in the following example:
User wants 3 physical line buttons on his phone.
First - His main number extension 10005
Second - ext 10006
Third - ext 10007
Wants it set up when he's on the phone on his main extension (first button) to roll over to his second extension (second button) and then his third extension (third button) if the second is busy. The catch is he has an Executive Assistant who needs to monitor those lines, as well as being able to answer those calls, put them back on hold on the same extension, and line presence (basically a shared line appearance). Is this doable? I've heard you can't do Shared Line appearance in Hunt Groups. Thanks for any advice!
Great Video!!!
Can you call fwd ? If so how? I work for a school and the main line is on hunt pilot. It rings 2 phones. Can the phones in the pilot fwd to the other phones? Right now they cant. So I made pick up groups where if they hear the phone ring in the front office they can pick up. Thank you.....!
Christopher Rincon No, they can't call forward, however, I'm sure there is a good workaround. Adding another Hunt List with a Line Group containing the other phone numbers would work. The first 2 phones would ring normally and hit the second hunt list after your configured reversion time. You could take it a little further by configuring a Hunt Pilot logout button on the phone, so when the first two phones need to forward to the other phones, they can simply log out of the hunt group and it will only ring the receptionist's phones.
I have greated a hunt group with login hunt option, when agent are login the call go straight to agents, least available , and so on. if no agents are login , it should route to a voicemail box of different extension then pilot number... It is not doing this, and I can't understand why... what can I trouble shoot,,, I have look at my pilot setting, to make sure , auto logout , end of day. and I setup a regular voicemail extension..... in CUCM and unity.
+anthony williams What do you have the hunt pilot forwarding to when you have a no answer condition?
Cool video. I was a little confused on how the voicemail piece works. Is the VM set on the line group member? What if there are multiple members with CFNA set to VM?
+Aaron Banks Call forward settings are ignored on the line when dialed from a hunt pilot. You will set the CFNA settings on the Hunt Pilot itself. Once all the hunt lists and line groups are exhausted, the CFNA rules of the Hunt Pilot will kick in.
+NetworkChuck so, does that mean the VM for the assigned Hunt Pilot number would receive the VM, rather than any individual extension?
Exactly
Hi Network Chuck, first DN is 1200 and second DN is 1201. At the end of the Hunt Group how do I forward to 1200 VM? I tried "Forward Unanswered Calls to" 1200. It just goes to general.
+Tom Lee The easiest way i found is to use a forwarded routing rule in CUC (Unity). Configure the forwarded routing rule to route all calls dialed in as the HP # to the voice mailbox 1200.
Chuck before coffee be like:
What is a good (cheapest) phone system to use with Hunt Group? Any recommendations? TIA
CUCME (Call Manager Express) will offer Hunt Groups but won't scale as large as CUCM. Most other phone systems offer similar features. Some notable ones that can be cheap depending on the size of your company are Shortel or 3CX, which are hosted solutions.
Do I really need a Hunt Pilot? I can't just have a Line Group and a Hunt List? For example: I call the first DN on the Line Group and if the user doesn't answer it will be forwarded to the next member? Or the only way to do this is doing the manual forwards inside DNs? Thx and great video.
Fa A You could do it that way but you lose some functionality such as different distribution options, logout options and a single voicemail box. You are also limited on how many times you can forward..... beyond that it is complicated to track what voice mail box the call will go to.
Have a limit of how many times it will forward? As I know it don't have a limit.
Sorry, what i meant is cucm will only keep track of the last 3 or 4 forwards, which will make it difficult for voice mail.
But if I don't want to send to VM? I mean... just keep hunting but without hunt pilot? Is that possible without configure manually on every single extension? I know that on AVAYA it's possible, you can create the group without a pilot, so when someone call the extension on position 3 of the group for example and the user don't answer, then the call will go to the position 4, and keep hunting... I don't know if it's possible to do that on CUCM... BTW, thanks for your reply and keep the videos! ;)
Awesome!
Thanks a lot , would you please made more viodes about call manager , thanks again:)
WILL DO! Thanks for watching!
Hey guys. Could you advise how i can be able to have a simulation on my laptop whereby i can practice on CallManager on my own. I need advise. What i wanted is something like we can install GNS3 and mess around with routers and switches. Is there something like that for Collaboration? Comments or any kind of help would be much appreciated. Thank you for your anticipated responses
+Sam Phila Great question!!
Call Manager (CUCM) is now installed as a virtual machine. What does that mean? All you need is the CUCM installation file .iso and you can install on any computer running VirtualBox or VMware Workstation/Fusion. (The computer will need some extra RAM)
Cisco devnet sandbox will also allow you to access free labs.
Chuck, I followed your video as well and when I called one of the numbers I added to the Line Group, it went to voicemail instead of forwarding the call to the next number in the group. If I missed something could you please provide some suggestions as to why its not working. Thank you!
Joshua Allen Hey Joshua, it sounds like 1 of 2 things. Either the phone of the second DN is logged out of the hunt group or the routing rules for the line group are set to stop hunting after the first number. So, 1. Make sure "Logged Into Hunt Group" box is checked on the phone of the second DN and 2. Make sure the Hunt Options of the Line Group are set to route to the next member.
Hey thank you for replying! I will check those things on Monday when I get to work. Have great rest of the weekend.
NetworkChuck I checked those settings, all the lines I am working with have that box checked and the Hunt Options for the Line Group I am testing with are set correctly. I am working with lines 1398 and 1285, the users want a call to "roll" from 1398 to 1285 when 1398 does not pick up. So far its still going to 1398 voicemail. How should the "Call Forward and Call Pickup settings" be set on the DNs? Or does that have anything to do with this? Thank you for your help!
Hi Network Chuck, How can I add an external number to the hunt list?Thanks,
+Cucho Rodas Line Groups can only contain directory numbers.
You could create a virtual phone and forward that phone to your external number.
Subscribed!
Can you add the same line to multiple Line Groups? For example, if I had a DN of 2222, and sometimes I may need to answer calls for different departments(Hunt Pilots) but other times it may be only one departments (Hunt Pilot), can I have that DN (2222) be in several different line groups that are then in different Hunt Pilots? If so, how do you log out of certain Hunt Pilots but not others? I have been testing this and it seems with the Phone button template, logging in and out, it is a ALL or Nothing kind of thing. Thanks for your assistance.
+ITPhoneTechs ITPhoneTechs You are right, it's an all-or-nothing scenario when logging in and out of Hunt Groups. I haven't really encountered a good workaround because the logout function is tied to the phone and not the extension.
+NetworkChuck - Thanks for getting back to us so swiftly!! So... Can a DN (line) be a member of different Line Groups? We were testing this with two line groups, one a Hunt Group and one with Call Queuing turned on) and we were having some unusual issues arise. What are your thoughts?
Episode 2
so i have a clinic that wants their front desk phones to all ring from the same number normally, however if those arent answered they want their back phones to start rining while the front continues to ring. How can I set it up so that the front phones continue to ring after the list moves to the next group?
+Jaron Davis Hey Jaron, if you create a second line group that contains both the front and back phones, I believe this will solve the problem. So, the hunt list will contain Line Group 1, which has all of the front phones and Line Group 2, which has all the front and back phones.
+NetworkChuck awesome. Thanks for the response and I'll post back and let you know if it works. I appreciate the help.
+Jaron Davis Glad I could help and thanks for watching!!
+NetworkChuck Hey Chuck, great news it worked perfectly. I appreciate the video and the response.
You got my subby!
What happened to these type of videos Chuck?
I love making them....and I still DO!!! They are on CBTNuggets.com now. I'll try to post more videos like this on my channel but I have a TON of CUCM/Collab videos on CBT Nuggets.
@@NetworkChuck Awesome would you be doing a CCNA one too?
BAT phones into a system is always a struggle for me.
2
Any listening in 2020 dec
Hey do you have an email or contact to get your help for grandstream?
You can go to the contact me page of my website: networkchuck.com
What the hack!!! I can't believe that's you!!! Xd
omfg look at that desktop
Watching this in 2024 and he is now L10
NetworkChuck before cocain... I mean caffeine...
I heard a baby, i thought somebody left one at my doors house