Native Call Queuing in Cisco Communications Manager (CUCM) Hunt Groups
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- Опубликовано: 15 янв 2016
- Overview of the native call queuing feature that was released with CUCM 9.x to improve hunt groups. This works with any version of CUCM 9.x or higher.
Great video, simple and to the point.
Thanks
Well done, I was not aware of some of the additional functionality this added....thanks!
Love these videos. You should put out more.
Thanks for the detailed explanation!!
Very cool, thanks for posting this!!!
Thanks Brother, this was a great help!
very nice video. thanks
Good job, nice video, call queuing well explained
Good knowledge sharing
Joia!
Hi mate, Nice Video. How do you add Hunt pilot number to phone line button (like the one you have as Hunt Group Line). I have cisco 9951, would like to have similar feature at work.
Line Text Label, it's all the way at the bottom
Is this supported for calls coming from the PSTN via E1 PRI?
Hi! great work,
One question: Is there the possibility to display the numbers of calls in the queue somewhere on the "main screen", without looking in the queue-status?
The reason is, to show the agent, that there is someone else allready in the queue, and he should hurry up to end his active call.
Thanks in advance
The only way would be with the Contact Center Express product. Each agent can have a dashboard display on their computer. This can have whatever information you want on it. Also provides a ton more functionality. The Native Call Queuing is very basic at this time.
Thanks! Great Response time.
Sal, i had the same question as Johnny Dibson had... I did check the Contact Center Express product, (www.cisco.com/c/en_in/products/customer-collaboration/unified-contact-center-express/index.html ) , seems the normal version has the option.
Can you please put up a video to demonstrate how to configure Cisco Unified CM Administration with Contact Center Express product please...
What if I cannot get one of the numbers to work but all the others do?
what num is config in hunt line group.... or is it a ph button template....??
Fantastic! However i do have a question.
I have uploaded my own announcement file that i want the system to initially play.
I test it and everything seems to work for the first person.
Example. The first person calls, the system auto picks up and plays my first announcement which goes for about 50 seconds.
Once the announcement is played the system goes through and tries the hunt group.
If a second person tries to call in a second or 2 after the first person then the system does not auto pickup the call and the second person only hears the ring tone. Even after the first person is put through to the hunt group, the initial announcement is never played for anyone beside the first person that called in.
How can i get it going so that anyone who calls in whist the first person is on call to get it to hear the initial audio file ?
That might be a bug or a resource issue. I would call TAC and see if they can figure it out. Do you see high CPU or memory load when the issue occurs?