The Effects of Agent Attrition on Customer Experience

The Hidden Costs of High Employee Turnover in Contact Centers
Omar Recendiz the VP of Customer Support for Citizen Watch has over 20 years of experience managing contact centers at companies including Techstyle Fashion Group and Nickelodeon.
Omar was happy to give us the quick takes on the effects of high call center turnover a.k.a agent attrition on CX.
Check out the full article on Call Center Turnover here: www.amplifai.c...
#employeeturnover #callcenteragent #cx #customerexperience

[@GauravSharma-cf2yu]

Amazing video can we connect on any social media platform ?