- Видео 24
- Просмотров 9 214
AmplifAI
США
Добавлен 20 апр 2017
At AmplifAI, we're applying science to make teams better! AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee in your contact center to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance, improve people and make work more fun - wherever work is happening.
AmplifAI is powering success for over 150 top people-centric brands and BPOs around the world.
AmplifAI is powering success for over 150 top people-centric brands and BPOs around the world.
The Effects of Agent Attrition on Customer Experience
The Hidden Costs of High Employee Turnover in Contact Centers
Omar Recendiz the VP of Customer Support for Citizen Watch has over 20 years of experience managing contact centers at companies including Techstyle Fashion Group and Nickelodeon.
Omar was happy to give us the quick takes on the effects of high call center turnover a.k.a agent attrition on CX.
Check out the full article on Call Center Turnover here: www.amplifai.com/blog/call-center-turnover
#employeeturnover #callcenteragent #cx #customerexperience
Omar Recendiz the VP of Customer Support for Citizen Watch has over 20 years of experience managing contact centers at companies including Techstyle Fashion Group and Nickelodeon.
Omar was happy to give us the quick takes on the effects of high call center turnover a.k.a agent attrition on CX.
Check out the full article on Call Center Turnover here: www.amplifai.com/blog/call-center-turnover
#employeeturnover #callcenteragent #cx #customerexperience
Просмотров: 15
Видео
What Contributes to High Call Center Turnover?
Просмотров 28Месяц назад
Key Factors Driving Call Center Agent Attrition in 2024 Omar Recendiz Vp of Customer Support for Citizen Watch shares the primary factors contributing to agent attrition in call centers. We dive into the importance of competitive pay, the benefits of remote or hybrid work models, and the impact of limited career advancement opportunities. 00:00 Introduction: Factors Contributing to Agent Attrit...
How CX Leaders Bend Time and Space: Creating a Culture of Accountability in Your Contact Center.
Просмотров 4 тыс.3 месяца назад
How CX Leaders Bend Space and Time: Create a Culture of Accountability in Your Contact Center Join CX leader Jeremy Hyde, Sr. Director of Customer Service at Sun Country Airlines, and AmplifAI's Melissa Pollock and Danielle Latham as they dive into how to transform data into actionable insights that drive real results creating a culture of accountability within your contact center. Learn the se...
Call Center Coaching: How to Supercharge Agent Performance | AmplifAI
Просмотров 663 месяца назад
Call Center Coaching: How to Supercharge Contact Center Agent Performance - Webinar with Jim Rembauch and Melissa Pollock This session covers strategies for effective call center coaching, empowering agents, personalized training, establishing a standardized coaching system, and evaluating coaching effectiveness. Learn how to utilize tools and actionable tips to enhance your contact center's pr...
The Art of Performance Coaching Reinforcing with Follow Through (part 6)
Просмотров 163 месяца назад
Reinforcing with Follow Through (part 6) Go beyond the Conversation: Maximize Your Coaching Impact Coaching isn't just about the talk. Learn how to quantify expectations, observe progress, and reinforce agreements to ensure lasting results. 3 Steps to Coaching Follow-Through Quantify Expectations: Set clear targets and timelines to measure success. Observe and Track: Monitor your team member's ...
The Art of Performance Coaching: The Power of Agreements (part 5)
Просмотров 143 месяца назад
The Power of Agreements (part 5) Knowing vs. Doing: The Gap We Bridge Just because your team knows what to do doesn't mean they know how to do it. Learn how to bridge this gap and ensure effective implementation. 3 Steps to Creating Accountable Actions Master this powerful 3-step approach to transform coaching discussions into actionable behaviors that get results. 00:00 Introduction to Perform...
The Art of Performance Coaching: Finding Solutions Together (part 4)
Просмотров 123 месяца назад
Finding Solutions Together: The Art of Performance Coaching (Part 4) This video dives deeper into the Art of Performance Coaching series, exploring how to identify solutions with your team members, not just for them. 00:00 Introduction to Performance Coaching 00:26 The Importance of Collaborative Coaching 01:26 Example Coaching Session 03:18 Five Steps to Collaborative Solutions 03:38 Step 1: A...
The Art of Performance Coaching: Discussing Behaviors Like a Pro (part 3)
Просмотров 423 месяца назад
The Art of Performance Coaching: Discussing Behaviors Like a Pro (Part 3) Ready to have that important conversation about behavior with your team? This video dives deep into the heart of effective coaching: discussing specific behaviors that impact performance. You've prepped, you've connected, and now it's time to get down to business. But how do you approach this conversation in a way that mo...
The Art of Performance Coaching: Building Rapport with Your Team (part 2)
Просмотров 333 месяца назад
Ready to take your coaching skills to the next level? In Part 2 of our Performance Coaching Foundation series we explore the important first step of effective coaching: building rapport with your team members. 00:00 Introduction to Building Rapport 00:39 The Importance of Connection 01:46 Three Steps to Connect 01:51 Example Scenario: Positive Interaction 04:32 Example Scenario: Challenging Int...
The Art of Performance Coaching: Preparing to Coach (part 1)
Просмотров 713 месяца назад
Want to become a more effective call center coach and boost your team's performance? Coaching is a powerful tool, but only when done right. In this first video of our 6 part series The Art of Performance Coaching, you'll learn the 5 essential steps to prepare for a successful coaching session with your frontline agents. 00:00 Introduction to Effective Performance Coaching 01:01 The Importance o...
How to Cultivate Emotional Intelligence (EQ) in Your Workplace | Webinar
Просмотров 3,5 тыс.4 месяца назад
Want to build a customer-centric culture that drives loyalty and boosts your bottom line? Join CX leader Michael Mattson and Melissa Pollock, VP of Customer Success at AmplifAI, as they share practical insights on how to harness the power of emotional intelligence for organizational success. Authentic conversations covering: - How to build a customer-centric culture through empathy - The import...
Performance Transparency
Просмотров 577 месяцев назад
AmplifAI eliminates spreadsheet switching and number crunching, and helps contact center agents, supervisors, and managers easily see their performance in one place.
Types of Behavior: Vocal Confidence - Pausing, Emphasis, Annunciation | AmplifAI
Просмотров 65Год назад
Pausing, Emphasis, Annunciation
Types of Behavior: Vocal Confidence - Volume, Pitch, Pace | AmplifAI
Просмотров 33Год назад
In customer service, your voice is your most powerful tool. This video, the first in our four-part series on "Types of Behavior," is an important component of our 8-part Ultimate Contact Center Coaching Guide. We discuss the three pillars of vocal confidence: volume, pitch, and pace. You'll learn how to project confidence and authority, modulate your delivery for maximum impact, and build rappo...
Amplifai Behavior - Conversational Flow
Просмотров 20Год назад
Amplifai Behavior - Conversational Flow
Amplifai Behavior - Listening and Acknowledging
Просмотров 17Год назад
Amplifai Behavior - Listening and Acknowledging
AmplifAI Behavior - Reacting To Their Reason
Просмотров 13Год назад
AmplifAI Behavior - Reacting To Their Reason
AmplifAI Your Gamification and Engagement
Просмотров 722 года назад
AmplifAI Your Gamification and Engagement
AmplifAI - The Performance Acceleration Platform
Просмотров 4364 года назад
AmplifAI - The Performance Acceleration Platform
AmplifAI's Performance Acceleration Process
Просмотров 1404 года назад
AmplifAI's Performance Acceleration Process
Performance Acceleration for Amazon Connect Users
Просмотров 954 года назад
Performance Acceleration for Amazon Connect Users
Amazing video can we connect on any social media platform ?
AI tools in contact centers are game changers. Thanks for the demo link!
Real-time feedback is crucial! Thanks for highlighting its importance. 🕒👍
Love how AmplifAI empowers both managers and agents! 🚀
Us too!
Great strategies for enhancing team accountability.
Jeremy Hyde's experience really adds depth to the discussion.
Amazing insights on using KPIs effectively. Very enlightening👏
As someone in a leadership role, the emphasis on creating a safe space for emotional expression and building trust through authenticity was incredibly relevant. Thank you!💯
Michael's journey from mailing to CX leader is nothing short of inspiring. It really shows how EQ can propel personal growth and career success.