JCPenney CIO shares CX insight on $1B transformation

In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation.
The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com.
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