Enterprise Rent-A-Car employee accused of racially profiling Miami Beach tourist
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- Опубликовано: 4 окт 2024
- A man visiting from Atlanta says he was refused a car because he is Black. He recorded an exchange with an agent who ultimately called police.
Shout out to those officers for investigating instead of escalating like most do.
Those cops did the proper thing. The cops wanted a legitimate excuse.
Shout out to the black man for not resisting, nice change of pace........
@@chs9627 A lot Black people don't resist. But of course you wouldn't know that because you're an idiot.
@@liveyourlife1777 I'm sure they also don't commit a disproportionate amount of crimes or murder, right? BLM, burn loot murder, gtfo
@@chs9627 Bravo. Exactly.
I’ve went thru the same thing. They wanted me to pay higher deposit that they thought would’ve made me decline the rental. When I agreed, they wanted me to use my insurance and their insurance. I agreed. Then they attempted to give me a smaller car that my luggage wouldn’t fit in and not the SUV that I reserved. When I asked about the SUV outside I was told it was scheduled for maintenance. The maintenance guy heard the exchange and said that the maintenance was done the day before. He was drowned out with Corp lies. I left, went to enterprise 5 miles away and they booked me the SUV but they had to get it from a nearby location. Guess what location they got the SUV from?
Are u African American?
@@paulettemorris2808 I’m human.
@@Teddy_Graham AWESOME answer! May i use it, please?
So what was the reason? Is it because the person didn’t like you or do you think she was saving it for a special customer?
why was the employee denying it? was it because of your race?
She actually thinks she owns the company. Lol...
No she was trained to turn away black males
@@paulettemorris2808 funny thing is I never get the car I reserved, what's the point of a reservation
Exactly, corporate doesn’t want them giving cars to black ppl that’s the reall story,
Without the fuller picture we cannot know that. She arguably IS the "owner" of that retail space at the moment. Arguing with her whether she is or not in the moment will go nowhere good. Document as best as you're able, and leave. Take your business elsewhere, and pursue it through proper channels with Corporate Office if you're so inclined.
Remember, he didn't bother recording yesterday's interaction, and only turned on his vid recorder when it serviced his needs. Chances are excellent Enterprise has a full recording of both days.
Remember also that the mainstream news media has a vested interest in using fractured ideological nararatives and disingenuous framing to inflame the emotions of their audience.
@@griz063 do make excuses for bad business
Wow, so refreshing to see the Cops being Neutral and reasonable. My heart healed a little. I hope this man wins a big payday lawsuit.
Alot of us are
That's because BLM buddies lied to you!
@@lickalotlickalot2210 I grew up as a low-income minority and have formed my opinion about Cops based on my own personal experiences, decades before BLM. Not all people of this country grow up in the suburbs where cops, if any, are courteous and greet you when they pass by. Never committed a crime yet I have been harassed and detained in handcuffs twice.
Noooo..... Just stop making everyone rich for no reason.
Seriously
Even the cop knew she was full of it. It’s crazy how ppl are always saying “you can’t record me without my permission” then they in return pull out their phone and starts recording that person without their permission lol.
thats private property ...
Its private property. Not public.
That's something I've always got confused
Well everyplace has cameras
We all getting recorded without permission
It's not a private business; they are a public transportation service. If they were private, they need a membership process and insurance to cover - which it doesn't, hence why they charge you additionally for coverage and liability. DUH.
Ill never use enterprise again. Not because of the video, but because i have my own enterprise stories.
Me too ridiculous enterprise sucks
I know of someone who found a gun in their rental once
Enterprise is a joke
Me too!!!!!
Me too they kept charging my card and made it go in the negative
Yeah I know that's right 😁
It’s very sad when grown adults need to take training classes on how to be decent human beings !
Decent human beings is an understatement nowadays to some folks
tell that to blm clowns attacking latinos and asians
Its not the other employees fault that she caused it.
@@aaronmcpherson6015 I did not say that it was. But you see this is not an isolated case this is just one of thousands or even more.
You can't train someone to be that.
An employee of Walmart recently got fired. Here is the story. I walked into Walmart to shop for jeans for a DIY project. This worker starts following me and i can notice her but i choose to ignore and keep on shopping. When i was done, i walked to the counter and started paying. Then something surprising happened, she stood in front of the the till and watched me (hawk eyes) as i swiped my card and got my stuff bagged. I already knew the situation but again i remained calm. I got home then got back to Walmart cause i got a larger size jeans, and she was on the phone at the till. She was speaking to management as i would later learn. A co-worker told me she got fired because management had seen the entire incident on camera and questioned her actions. I'm a black male and the employee was Indian. Indian, the same people who have experienced similar situations. I think that once anybody feels they are not be targeted by society, they start targeting others. Funny situation.
And everyone clapped
@@sgtspidermonkey2056 Wrong reply ? or explain because i dont understand. Thank you.
No foreigners enjoys america because they can come here and mistreat blacks and get away with it
Not all indians a few Ive met were such nice people but the rest the rude highly discriminatory and petty for no reason
Where I'm from the Indians are extremely racist
Cop: "do you have the bmw"
Lady: "I do but I'm not giving it to him"
Cop: "what's the reason behind this?"
Lady: "the reason behind this is because he's extremely rude"
Clearly this lady picked a wrong profession
Yes places can refuse you service on the contrary
@@amirablue.b186 The owner can deny any customer for any reason, employees need specific reasons.
@@amirablue.b186 it's not her damn car
@Eclipse 3g03 thats how you will be tteated for the upcoming week....we will see if you will still defend this behavior....
@Eclipse 3g03 Yes but her reason was petty. Refusing to rent a car because a customer is rude isn't a good enough reason. Employees who deal with the public are usually trained on how to deal with rude customers. Now the company has to deal with a lawsuit because she didn't know how to properly address the situation. She will probably be fired.
Female employee had a sense of entitlement.
She forgot she was paid to assist customers
There is an available BMW but "I am not going to give it to him"
that BMW is not yours LOL
It's your employer's car and you can only refuse to rent it IF Enterprise requirements to rent a car are not met
I hope she gets fired for this!
She can refuse to give the bmw because it could have been reserved already I worked for enterpise I always had customers like him without reservation and asking for cars outside that were ready for people with reservation and at the same time rude
@@1815jazmine The video seemed to indicate it was available though. And does she have authority to refuse him service and tell him to leave? If she is not a supervisor or manager, I doubt it.
@@MisterMikeTexas I've worked with Enterprise and I can tell you the problem is with corporate and regional managers. They promise so much to customers and let the people on the ground suffer the consequences. What do I mean!? The reservation system is typically independent from the branch actual count. Only the regional manager or higher can monitor the reservation system and cut off if there's no availability. And this is where the problem starts. A customer goes online makes a reservation expecting to have the vehicle on site at the branch when they get there only to find out the vehicle is not even available and they have to be called back or wait while the branch manager in training starts calling around to find any branch that has the vehicle available. And it's worse on the weekends since the people monitoring the booking system are off for the weekend and most branches are either closed. Also most people who rent tend to bring back vehicles after hours and since they are already on a rental it's not courteous to call them and demand the vehicle back when due because most customers also tend to extend their contracts. So the vehicle you might have expected today might not be available for another 2 days.
A lot of burden is put on the managers in training and from the video you can tell how frustrating it can be. She mentioned she had been busy running up and down which I can attest happens everyday at a busy location. Now for her being racist well it could be but we need more collected evidence to validate that but from what I could tell from the video this is was a person who had reached the edge and not necessarily by the black customers but collectively as things were not going her way for a smooth operation.
I quit Enterprise for this sole reason. They are more focused on profits but not on efficiency or customer experience nor employee welfare because this is mental fatigue if you have to deal with customers and have to lie to them everyday.
@@dallasdandy6276 Enterprise claimed my mother was responsible for damage to a car she returned. She let them have it and they quickly waived the charges! I once got charged the rate for an intermediate but the "intermediate" was a crappy PT Cruiser, which was really a compact with a weak 4 cylinder! I hated that car and was glad to turn it in! Ultimately, didn't this man get the Bimmer? I think the police sided with him.
Now instead of renting that BMW he's going to own it!! Good job!
Absolutely
He probably planned all this to get money out of Enterprise.
@@RealMcLovin you're a moron.
@@RealMcLovin Ya, he planned to control the women to act the way she did because he is God I guess by your account? I hope for your sake that it is a tasteless and a not funny joke.
@@zhonnio2386 the woman is a paid actor. we're playing 4D chess you're playing 1D checkers
The man came two days in a row to get a car no excuse for not having his car ready lady
Exactly 💯
Did the story ever say he phoned ahead and reserved one? And even if you do, there is still no business contract until you go in and sign for it and/or put money on it.
And even then if it's "just a deposit", you will likely find they reserve the right to return the deposit for a myriad of reasons.
Hey, they're offering the service and taking most of the risk!
This era of entitlement has people forgetting this.
yep
@@griz063 but the problem is that there were available vehicles. So why deny him a vehicle?
I would have take my business elsewhere
I'd be rude as well if I had to wait 2 days to rent a car.
Why wouldn't you go somewhere else? Duh!
@@corpse2944 Because I want to be rude. Duh!
@@corpse2944 Maybe enterprise is in walking distance from his hotel.
@@corpse2944 Right? He is in Miami not some small town that is devoid of rental car companies!
@@corpse2944 because he wanted the BMW
Sometimes minorities are their own worst enemies towards one another. A spanish woman discriminating against a black man. Years ago, I worked for Southern Bell on Miami Beach. My Spanish friend and I decided to grab a quick meal at a Cuban restaurant nearby. We ordered the food. But, prior to it arriving, my friend told me to get up, let’s leave. Apparently, the Cuban waitress was saying derogatory things in Spanish about black people and she was hurt by it. I thanked her for taking me out 0f that environment.
Thank her or him for that because, she probably did something to your food
Cuban people smh not surprised especially since most of them are Trump voters
Hahaha, Hispanics in Miami think that they are white and you would be surprised that they don't like black people just as much as most white people.
They think white people will accept them if they treat black people like that. It's almost like trying to impress white folks
Sad because the majority of Cubans are Black.
@@gforce97 You meant they didn't riot and burned down buildings?
The cops started questioning her 😂 even the cop was like, "what's your reason?" Cops have probably rented from there on vacation times/families etc.. and knew their rules better than that worker
Hahaha
Renting a car while black...it will never end...
This has been going on a very long time at Enterprise Car Rental! I am a former employee and watched it happen to black people almost daily when i worked for them. I am happy they finally got caught...more people should come forward!
Lol. Sure. I worked there to.
Just black people or people of color?
@@ttownsupreme2183 I guess they can get away with discriminating against black people since blacks only represent 12% of the population however they would be out of their minds if they were also discriminating against hispanics.. especially in places like Texas, California, Florida and so on where they represent more than 50% of the population.
Yes I did come forward and also resigned....I'm curious,what's your point? I guess I'm not supposed to say anything about it ....
@Ellie5621 your right...Onelove
He hired Jasmine Rand??? He's lucky...she's very good at her job. Been friends with her for years. she's an awesome lawyer.
I use to work for them. She will be fired immediately.
Oh my
Good
so the company doesn't care about their employees, glad I don't work for enterprise
I will never rent from this company ever again
If he has an id and credit card it doesn't matter what color your skin is.
This has happened to me before. A rental car agent was either trying to hold a car for a friend, or wanted to void my rental in order to charge more for it since it was an extremely busy holiday weekend. After calling customer service, they called the same store and my car magically turned up. Funny because it's one way in and out and I was outside the entire time on the phone meaning that car was there the whole time. Just funny business going on with that employee.
Why didn’t she give him the bmw? Case closed. He’s getting paid. 🤑
He ain't getting s*** this a****** was probably down there for spring break I'm a local and I couldn't get a f****** rental.. all he going to get is banned from Enterprise
@@abeldelosangeles6255 my bro.. your just broke and a loser
Because Blk men aren’t suppose to drive a nice car even if it’s a rental. If Blk ppl have ANYTHING that’s “nice” we are questioned & accused of doing something nefarious to have it. Now wldn’t that get old, & frustrating to you non black people, wouldn’t it. Well then....
She knew he would feel good riding in a BMW and did not want to be apart of that, shame.
@@abeldelosangeles6255 my dude you are a idiot and you didn’t understand or watch the full video. He was there for an hour everyone got their cars but him, what’s hard to understand. Also he was there numerous of times to get a car she has no right to refuse service to him.
"Miami, Florida", *NOT* surprised!
Any city USA, NOT surprised!
This is one of the reasons why movie productions use Florida to bomb in their movies. Something is very wrong with Florida.
So she says she has the vehicle that he wants to rent but isn’t going to give it to him. The police can’t even believe what she’s saying because he steps back like WTF.
Well, he was rude to her. He tried to embarrass her.
She really felt uncomfortable.
*/eye roll*
@@edl2nd - you know that isn't a real reason if that is the case. That is why she was fire...
@@letsgetit90 My tongue was deeply and firmly planted in my cheek when I wrote that.
@@edl2nd gotta add the emogis next time😬😂
@@meyou3772 yes, I should!
I worked at enterprise for years and as a black woman it was one of the most demoralizing jobs I’ve ever had. There’s the frat boy culture. Being told by a manager to use my looks to sell coverage. Being encouraged by leadership to sneakily selling coverage that customers don’t need. being screamed at for hours by customers over things you can’t control. Have managers make me deny certain customers for looking “sketchy”….sketchy usually meaning POC, or unkempt.
They hire in colleges because the kids are too young to know that they’re being overworked for very little money and they’re going to have to throw their morals out the door.
I hated the person i was becoming in that job, left, and never went back. Im SO MUCH happier now.
He waited three+one hours and she expected him to wait more hours behind new customers? I partially blame enterprise. These rental companies sold a bunch of their cars last year and don't have anything to rent. Their margins are tight and they always have one or at most three workers managing each branch. They will settle esp if he recorded enough. They probably already fired her.
He has to wait his turn. If those customers were there first then yeah he should wait. He's an adult, he should know this by now.
Wow this is INSANE!!..as a Black large man I have rented from Enterprise repeatedly without issue. Three months at a time for a year. Never was treated inhumanly. Sad.
My mother in law and myself are hispanics and we had the same thing happen to us twice in Texas. I complained and got corporate office number called but no one ever called me back. This enterprise company is so unprofessional.
There is an app called turo. It is better than these companies
TRUE, SAME HERE...I LIVE IN TX AND IT HAPPEN TO ME, ITS THE COMPANY
Why not order your car online.
Wow! It's just so difficult for me to imagine what it must be like living with such deep hatred for and fear of another human being without any real legitimate reason other then their physical appearances.
It's difficult for me to imagine not wanting the entire story, instead of seeing selectively edited video supplied by lawyers. Shame.
God bless the person who decided that a camera on a phone would be a good idea.
Yes, Enterprise has more employee issues than most. Up here in Newmarket Ontario too.
She obviously want to look for another job at this time in her life.
At least it will be easy for her. No one wants to work so now is the time to get in.
She will have to explain why she got fired. I hope every interviewer is black.
So what was the original reason that he was denied the car. She said she had the car & wouldn’t give it to him because he was rude. 🧐
Rude. Hahahaha He is lucky he didn't get violent because how do you quantify rudeness ?
Is this woman for real? You deny someone a car because he was rude to you? You are in the wrong line of work....LOL!
Misplaced causation. Nice try. The rudeness came after dude was not provided proper service. E D ot!
@@Mathin3D glad someone that was there can clarify. Haha
Because she had to flex and show that she was in charge and wouldn't hesitate to call her fellow Latino police officers to assist
Even if he was rude, it’s your job to serve him lady!
Respect goes both ways.
@@72180polo Yes, it does! However, there was NO excuse for the way she treated him!
Nope. If he was rude, her job is to be rude right back at him. Good for her.
@@bigmacdaddy1234 Uhm No - that's NOT how customer service works, & that's certai Johnnynly NOT how companies train their employees to be! Employees represents the company, so I very much doubt that they want to be represented in that lol!
@@mizzpoetrics Then you are living in another reality. If a customer abuses you, then you have every right to give it right back. No amount of training will replace that.
Karen actually thinks she's the owner of enterprise 🤦🏼♀️🤣
Not Karen this time which is shocking...more like karina..🤦🏾♂️🤣
@@unique1_4u yeah a karina
This is typical treatment of how some,not all, but quite a few South Florida Hispanic treat black folks whenever they are in charge or have any Authority or power
@sapphire catherine cherrypop
If you are a Miami Hispanic or Latino you would clearly understand without a denial or trying to pass the blame some things you just have to own it
@sapphire catherine cherrypop
Yes over 400 years of innocence
not surprised since most of them wanted Trump for president
Most of them hypocrite voted for Trump...lol. for them it's less competition. If blk people thought like other races we'd have more influence and respect
Even if what she said was true she did not have the right to 'punish' him by not renting him the car. She is an entitled ignorant woman that is for sure! But I believe his gut instinct was correct about what was going on. I hope he gets compensated for this discrimination. He did not deserve this treatment and he deserved to be rented a car.
I needed to rent a car for a couple days one time, because I had plenty running around to do and cab service was just not going to cut it… imagine the setback he may have experienced because this woman denied him rental of a vehicle.. crazy.
It's a private business, they can refuse service to whomever they want. There is no evidence of racism here, just an employee not taking crap from an aggressive and antisocial customer.
@@Thinks-First man please as long as he is a paying customer, has money to pay for he wants and what he wants is available that is not her job to decide who gets what's.
@@williamporche4799 Of course it's her job. You think she is going to entrust an antisocial trouble making bully with her employer's $40,000 BMW ? What planet are you from ? And she was right not to do so, look how he concocted a racist smear against her when he didn't get his way and was going to be hauled away by the police.
@@Thinks-First or better u do that same exact thing she did on your job and see how long u have that job
Who sits around a car rental for 3 hours? Did he have a reservation? I don’t get it?
Yea but states he waited an hour.... not 3. Dude is full of shyt
@@Mmanifesto22 He exaggerated in other words.
I use to work for this company and can tell you they do profile customers and charge different rates trying to upsell. The employees are forced to bc its basically required to get promoted. Then when they are caught doing it by regulars who know how it work they try to play dumb. They train you to literally manipulate each customer to get the most money out of them.
Enterprise needs to instruct their employees that they can't wear their hoods to work!👻🤷
amen😂😂
Ikr?
They have bachelors degrees 😮💨 and they are all working to get their own store..
That's cold. I feel sorry for the brother.
Not to worry he hit the black lottery and soon will not need Enterprise any longer, BMW or better for him now on. May he can pick you up, but don't count on it.
@@vietnamvet4533 u think racial profiling from an employee gets you rich? in what word do you morons live in? lol
That's where the attorney is wrong. A privately owned business on private property can refuse anyone service without giving a reason.
I think because he waited for 3 hours or more and others did not. Is where he got triggered and became bothered and rude with her. At that point she then felt the need to deny him access to the rental car. That is where the recording and insults began. Just my theory.
@@coolmacatrain9434 I am looking at what we were both presented with in the evidence. The lense you choose to look at it through is a biased one. Which in turn is showing you're prejudice bias.
@@coolmacatrain9434 Clearly you must have a 3rd grade education!?!? You have just chosen a side, which is hers. You then insulted me by saying you would not want me on a jury when i NEVER chose a side. I simply stated what we all saw and then followed up with "this is just my theory". What i stated was the gentleman waited for hours obviously. I even highlighted that he may have been rude to the woman which triggered both parties. My theory was simply that when one comes in to an establishment such as a rental business, depending upon if you have made a reservation or not. Your experience can either be quick or a bit long depending on inventory or the wait period. She never stated to the man why she was refusing to serve him in a timely manner until the cops were called. Even the COPS were confused when they got there as to why she was refusing to rent the man a vehicle. Weather her feelings are hurt or not she has a job to do, and if she felt disrespected she should have told the man the reason and refuse him service. Which Enterprise gives their employees the right to do. Enterprise does not give you the right to prejudice or racist to a customer.
3 hours the first day, 1 hour the second day. She was acting like he wanted to rent her personal vehicle.
@@ct5951 Exactly
@@coolmacatrain9434
I wouldn't want you in my town! Holy cow, how ignant can someone get???
She does have the right to refuse a rental for several reasons actually...
"You're black and I don't want you to have it" is not one of the reasons. If he has the money and all necessary documents...she has no legitimate reason to deny him service.
I’m a Enterprise customer, When I go out of town, I’ve been to Phoenix and I’ve been to Miami even that one on South Beach maybe the one in this story we’re talking about and I’ve never had a problem with Enterprise. Next time I go to Miami/South Beach, Lord willing, that’s where I plan on renting from. I hope that doesn’t happen to me. I’ve had good experiences with Enterprise and I would hate for this to happen to me. It’s too bad that one employee because of a bad attitude and nasty disposition can make the whole company look bad.
Something does not smell right about this. Anyone can easily go on line to reserve a car. There is no need to sit and wait for three hours, as this man claimed.
He did reserve a car. The woman lied and claimed that the car was not available.
There are two sides to every story but if you're going to call the police that means you fear for your life/safety. Now its a legal issue. I work customer service too and get rude clients of all colors and have been accused of being racist myself on a few occasions when something didn't go the way the customer wanted but thankfully it gets cleared up once I bring their concerns to management. We always take those comments very seriously as it can get easily misunderstood
It's good your management trusts you.
@@Thunderbyrd. Of course I've gotten offended when I've been called a racist but the key is to stay calm and not argue back, at the end I know it'll be cleared up and I'll avoid a situation like the one from this video from happening. We have been told we can refuse service if the client is being disrespectful or disruptive but when that happens, they'll loop in even the VP of the company so we better have a valid reason for refusing service lol
You can call the police if you’ve asked them to leave and they’re trespassing on private property. You don’t have to fear for your life just to call the police.
Umm she was clearly racist. It always clear!!! We know!!! Mfs always want to call the police knowing these Karen's be the one in the wrong!
@@vpu2 The more you maintain your professionalism, the harder it becomes for any customer to blame you for something that went wrong.
It doesn't matter the color of your skin. If there are not cars available then there aren't cars. If you become combative, disorderly, or unprofessional then it's within a businesses right to refuse service.
But the thing is they did an available cars
The car was available. She clearly said that. She just didn’t feel like doing her job today.
There were cars, more on
A foreigner treated him that way?!!!
"I have the BMW but I'm not gonna give it to him" 🤣
ATLEAST SHE'S HONEST.
Car rental karen
There is much more to the story ....
Agreed. I'm saying we haven't seen it, just the accusations. We need more than the piece that was shown.
Do tell.
Yeah, dude is black and the attendant is racist. There. Happy now?
Hopefully, the police asked the witnesses questions to see what they saw and have to say.
@@Mathin3D Found your everyday brainwashed liberal
As you've already been told, you are 100% allowed to refuse service to someone solely because they are rude. If you want to be completely airtight, make sure you clearly say to him that it's because his rudeness and have witnesses.
Are you copying and pasting this reply!
The good thing she have a witness and video recording the bad thing like the individual suing the company is black the media already found her guilty
@@Tony-tf3py crazy - you guys can vote!
Sounds good and all but it most likely won’t go that way and not because of his claims either that would just be collateral
@@Tony-tf3py You're an idiot
Gee .... I wonder when said customer started "being rude"..??
Maybe sometime in the 3 hrs he waited for a car that was not being RENTED TO HIM?!? Smh.... Fire her now!! And charge her for calling 911 for a Racist BS reason.
You mention that in the United States, you cannot refuse to offer a service, sale, or rental to someone, and if you call the police, you cannot highlight their physical characteristics for proper identification.
He's not african American.... because he was not born in Africa nor his parents nor his grandparents nor his great grandparents.
Relax dude, you can say /\/1.66.3R
That’s how they want to be called
Yep, the truth is he's an American. Who freaking cares what color he is. I'm not considered a white American. I'm just American. Like the guy recording the video, to me he's not an African American, he's an American. Racism will never go away as long as they keep separating themselves from everyone else because of their race, like calling themselves African American or Black American.
@@Thunderbyrd. You are a fool. Race is exceptionally important, as the fabric of a nation is built upon race, culture, tradition and commonality. If you think there are different breeds of dogs but not different breeds of human, you have not given much thought to the matter. Anti-Racism is ideological subversion of the entire country.
This is what a hotel did with my father in Tennessee while we were driving from Kansas City. The parking lot was empty. Lesson: Book your reservations or car rentals online through Hotwire, Expedia or Kayak ahead of time so that they can’t deny you. And it’s cheaper.
She is not the victim here.
She thought she could "Karen" her way outta this!! 😂
She does have the right to refuse service!
So how does this lawyer want you to describe somebody when you call the cops 🤔
A disturbance...
But you know white people aren't allow to say the word "black" because it's racist. (only when white people say it though)
@@SegaDream131 I don't know she seemed pretty professional to me if you listen to the part where she is on the phone she said she had a customer who was refusing to leave and is recording her and I didnt see anything about her starting the conversation with 911saying I have a black man in here on his video
A jogger
@Mark Aim You're an idiot
That attorney looks scary in a hot way though.
her dirty pillows are freaking nice !!
Rite 👍
i didn't see anything racial about it.
Not very sharp, huh? She is denied a vehicle to the man on the basis he is black. Moron.
@@Mathin3D u must be black huh. everyone does not see your way. I'm Mexican an i don't see it moron
I worked at Lowe’s in Dallas TX a family of black people (husband, wife, two sons and little daughter) came in and security literally filed outside of the office and was following this ENTIRE family around. I peeped game and went and told the family that they were being followed and watched and to not spend their money there.
They thanked me and left.
When the head of security came up to me to ask me what I told them I told the truth. I also said I work returns and to be honest it’s contractors and construction workers that do the most scheming from what I’ve seen. Not families looking for new ceiling fans and lawn mowers.
Black Culture Reform needed now
cop: why did you call us?
woman: well he was being extremely rude... and...
she dialed 911 for this 😑😑😑
Yeah, and she forgot to say she made him wait HOURS for a car her reserved! Glad the cop was through her BS.
@@ForeverFebruary27 We've all seen officers treat customers like criminals in situations like this. Granted things are not always as obvious as the circumstances here. The woman admitted she was wtihholding the car for no legit reason! 🤦🤦
Is Mami like the home of racism now?
This sounds routine for enterprise rent a car. Years ago I reserved an suv for my family to travel out of town for a family member funeral. When we got to the office to pick up the suv we were denied the suv "cause Hispanic people steal them and take them to Mexico". I was furious at the accusation and the idiot behind the counter. I immediately called enterprise headquarters and informed them of the situation. They did apologize for the incident and arranged for a smaller suv. We accepted the smaller suv as we had to get to the funeral. I have not and never will rent another vehicle from them. Let your money speak for you, boycott the facilities that condone this type of behavior.
Make those recordings public. Let’s see the truth come out 💯💯💯
I don't think she will have a job at that company for long you can refuse to rent someone a car because of that wow as people the struggle is real
This is typical of enterprise i experience this all the time in Vancouver and Portland Oregon. I stopped renting from them and moved over to Hertz....its sad but it is very true and a real thing at enterprise..
I rent from Enterprise all the time in Sacramento for 10 years and have had no problems. Not all locations are the same.
Me to Enterprise customer service is the absolute worst
I wouldn’t have rented a car to him either.
Thanks for recording this and bringing it to attention I want be renting from them to much other competition
The competition does the same thing.
The problem is there isn't to much competition and Enterprise knows this that's why they do things the way they do.
Enterprises New Rental Program, “We won’t have a rental for you even on the second visit…”
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I posted my video online also from Enterprise. They too refused me a luxury SUV. Oh yeah, I also black.
y'all forgot to mention that he didn't have a reservation and wanted a specific BMW...
i mean, i have rented cars in the past and when i didn't have a reservation i would accept whatever they had on the lot, this guy wanted a BMW to drive around town...
If the car is available why shouldn’t he be able to request it?
So what,he is PAYING for it. It shouldn't take 3 hours to tell him it's not available, since he didn't reserve it and give him another option
Go to hell
So what....I live in Canada an have rented from enterprise a few times ....I am black...I always choose my car an get it with no issue....
I rent from Enterprise everytime I travel. I make my reservation online when I arrive go to the counter they check me in 10 minutes out the door never a problem
Okay speak for yourself. Obviously here in Miami they operated differently to where they were problematic
Good for you!
Same which is why this situation is ridiculous. There was no reason for her not to release the vehicle.
Are you black or hispanic? If you are, lets document that extraordinary event! If not, there the explanation for your success. OK?
Want a cookie or something??
Did he have a reservation ? It's not clear but if he had a reservation, than he's in the right. if it was a walk in then not so, but if they had cars available and with the other reservation why not rent it. I'm sure their's more to this story than what we are seeing.
And who in the hell wait 3hours for a car at a rental place ?
Definitely way more to this story, you are right on all accounts.
He did not have a reservation that is why he was coming back every day.
@Mark Aim he did not have a reservation . Never made one. I wonder if he knows how to use the internet . I mean he is 41 not 81 .
@Mark Aim he did not have reservation or even attempted to make one. He just wanted a car right away. He kept coming back and even if he had to wait 1-3 hours , he was rude - just listen to him recording the ordeal. Being nice to others help a lot .
@Mark Aim understandable . But he should have been respectful. He even recording himself being extremely rude and playing the race card.
His attorney is FINE!!!!!!!
I was racially profiled and discriminated against three times. So enterprise is very racist against all Black Men
Listen.....are you or are you not a professional, is the question. Diffuse his anger; find a solution. Find the yes. How many Enterprises are there in the area? Find this man's yes. Don't be a child. That is all.
You can't use logic, common decency and excellent customer service to solve this issue!!! Scandalous! ;)
@@Sliverbane of course you can. But it has to be used from the very beginning. The way people do things nowadays is baffling to me!
Racial sensitivity classes are needed? 😂 she didn’t make any racial comments 😂
She didn’t rent to him becuz he was extremely rude? Was he extremely rude when he walked in and waited the day before?
I always reserve anything through the 800 number. I walk in with a reservation/confirmation number. Learned that years ago.
She should be fired
How can you complain about someone recording and then start recording?
This guy got the worst lawyer in the country lmao
This is unbelievable.... every time I go to enterprise they always try to upsell me 🤔
That had been done to me. Instead of a Hyundai Elantra, I got a Volkswagen Jetta, another occasion I got a Chrysler convertible. You are young once, so go out and enjoy life.
If records of rental transactions can be discovered that show cars were available, offered and or rented to customers while and after the man was waiting etc
(Example:
Her holding a vehicle as a favor for someone else who hadn't paid for holding said vehicle)
They'd have an open and shut case
I'm happy as hell that I'm not black
I had the same issue (not race) at a FLL State Rd location near the airport. They said they were waiting on someone to return to give me a reserved car because mine was given away due to my flight delay. Two hours later, I went back to the airport and had a nice car in minutes from a no-name company. Got there right before they sold out.
Poor customer service ....and to get a job with these companies it's a mission you have interview with everyone and thier momma
Yep been waiting for this.
Those are the kind of woman that will be left behind to suffer the fires of the most high yahuwa 🙏🏿
Why do employees (mostly female ones) feel the need to act like they own the store and the products sold there. If the customer wants the BMW and is willing to pay for it then who are you to say he can't have it? It's not the employee's car and they are there to process the customer's info and hand him the keys. Done.
Does it make sense why you’d come back the next day I would just go to another car rental company immediately after????
😩
Well if you've seen Miami these days it's damn near packed with tourists,I'm sure he would've love to patronize another company but probably couldn't because they were booked and remember he said that he was there for almost 3 hours.I belive him because enterprise is known for that in the state I live in didn't know that's their mo in other states.
But to ignore it means it’s gonna keep happening to other people , when something like that happens and you take action you will be saving to next person from being discriminated against
Never fells. Whites,Asian,Latin etc does this to blacks
Victim mentally that’s why when you walk outside on a gloomy day you look to the sky and say the sun is being racist to me lol
Don't assume
And i wonder why? ( pfft )
@@yungmetro4889 2021 if you look at a black person your racist if you don't look at a black person your a racist so sick of this bs i don't care call me a racist just don't call me late for dinner!
@@cominghometorome811 I wonder why too
Discriminating on money??? His money ain't good enough. I don't discriminate, I'm trying to get paid. Skin color will never stop payments coming to me.
Boycott Enterprise because more than likely it is an in-house policy and she probably was following orders! 🤷♂️
Why would you wait 3 hours for a damn Rental Vehicle.🤔
I would have gone somewhere else.
@@DagDebrini Me too
Why would I wait for a whole hour for an interview that was suppose to start at 3pm? I didnt start until 4pm.
We don't know his circumstances or reason. We do know that he broke no law and she did. That is what is important. We have laws for a reason. I don't explain my every LEGAL personal reason or business to everyone. Give him the damn car and move the....on. Why is that hard to comprehend. Goodness!
He said he waited 3 hours the day prior, but in the live video he said he waited for an hour "yesterday". Which is it....1 or 3? Sounds like some sugar coating to me.
This dude was obviously chilling the whole time being patient. Enterprise, you need to get your sh*t together.