Yeastar's Inbound Call Center Solution Overview (2024)

Yeastar P-Series phone system includes an embedded inbound call center function. It provides a comprehensive set of features designed to enhance call center efficiency and ensure exceptional customer service. Join us in today's video as we walk you through the key components of our solution!
➡ Learn more info: www.yeastar.com/call-center/?...
➡ Get a 30-day free trial to explore more: www.yeastar.com/cloud-pbx-fre...
➡ Setup guide for this solution: help.yeastar.com/en/p-series-...
We've hosted a live stream to live demo the solution, you can check it here: ruclips.net/user/liveEZoJDF9dtMg
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CHAPTERS
00:00 Overview
00:36 IVR
• Time-based
• Multi-lingual
01:32 Queue Management
• Workload-based routing
• Skill-based routing
02:15 Agent Management
• Dynamic agents
• Static agents
• Customizable SLA
03:05 Queue announcement & Queue Callback
04:00 Queue Panel & CTI
04:22 Queue Call Log
04:42 Queue Performance Overview
05:20 Wallboard
05:49 Call Reports
06:25 A complete solution
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