To anyone trying a complete teardown...the keyboard bezel (the part around the keys and touchpad, i.e. the "inside" when it is folded) is GLUED to the rest of the chassis. DO NOT try to pop the plastic tabs up and take off the keyboard from the outside. You can only access it for maintenance from the bottom panel. This is not like other laptops where the bezel will snap back into the little tabs. It will have to be super glued back down if you pop it off. Just a warning after I fucked mine up.
My back panel is cracking near the hinge so I reckon it's time to replace it. I'm so glad you made this video I didn't think I'd find a single resource for my specific model. Very happy rn. Hoping I can find the part on your website.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase back panel. I will do my best to assist you. Use the HP Parts surfer to identify the part: splr.io/6059cFhqW And order it via the HP Parts store: splr.io/6050cFhqo Regards, HP Support
My hp pavillion x360 has the new intel i7 1065G7 which has an inbuilt thunderbolt controller. If i switch the usb-c ports to Thunderbolt capable ports will I have thunderbolt 3? Or how could i get thunderbolt 3 for my laptop? Thanks for the answer!
+Joseph Vazquez HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
+Wookiewoof Please refer page number 2 of the user manual to know about the supported storage. Please refer page number 30 to know about replacing SSD: bit.ly/2On72SM
Hi Nab, thanks for contacting! I understand that you are experiencing an issue with the battery of your notebook. I will do my best to assist you. Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm Binu - Social Media Tech Support
What do u do if only the 9OL. keys don't work? 🤦🏻♀️ I've already checked to see if something got stuck under it and there were no spills it just randomly stopped working one day
Hi there, thanks for contacting! I understand that you need to purchase the parts for your computer. I will do my best to assist you. You could purchase the part from HP. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
@@HPSupport yes the ssd is the problem cause it is not in stock could i use any ssd with the same connector and interface just a diffrent brand will it wokr on this laptop
WORD OF CAUTION: I replaced the screen (and top cover), however, when I turned it on, the option to connect to wireless wi-fi wasn't even popping up? It said there was a problem with the adapter? I re-opened it, switched the 1 & 2 cables (didn't pay attention to the numbers at first), BUT before I could test it, I smelled like something was burning... And the mother board was getting HOT right above the Hard Drive. I ignored it and hoped it was normal, and began to put everything back together when I soon saw smoke coming out (like something popped). It was so fast. I tried to inspect where the smoke came from but I still can't tell what happened? I'm lost. Now the computer won't even turn on. I connect the charger - the orange light turns on (with battery in). i hit the power button - it turns white but nothing happens and after a few seconds the white light turns off again. No sound or anything. Heat sink won't run. Screen never turns on Any recommendations on where to start? I think I burned components on the motherboard because I was metal screw drivers instead of wood utensils like in the video, so i'm thinking about getting a brand new motherboard...
Hi Jon, thanks for contacting! I understand that you are experiencing an issue with your computer as it is not starting. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
I have HP PAVILION X360 - 15-CR0003LA, and when starting tu update BIOS it turnoff, i have taken it to the PC technicall and some of them told me its problem of the mother board, how can i know the model of mine? the leds color code (3long-5shorts) said its problem of the ram and the MB, i need to figure out quickly where is the problem cause no one does, and what can i do. can you help me? i have tried all of the steps on HP pages tutorials etc.
+Santy Espin Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+Jj Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number
Hello. My keyboard on this model.laptop is suddenly not working when I turned the laptop on. I have updated all drivers, have uninstalled the drivers, have done many things but keyboard is still not responsive. How should I proceed? Just bought the laptop a year ago. Very disappointed
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the power connector. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
+Vishal Kumar I understand that you need to purchase the display panel for your computer. You can purchase the display panel or any other accessories from here: www.hp.com/accessorize I hope this helps you!!
Sir My HP Laptop 15t-DY 100. i5 10 generation tell me Intel uhd graphic driver is already install on my laptop but when I click right click graphic property options not come
+Aayush Kumar Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
+Neptune thanks for reaching out! I'm here to help! What seems to be the issue? Are you facing any technical issues with your HP product? What's the product number of your HP product? Let me know!
I feel like if I open it up as it is, I will probably break it. I’m trying to practice to repair electronic devices, but something like this is too much for me.
To anyone trying a complete teardown...the keyboard bezel (the part around the keys and touchpad, i.e. the "inside" when it is folded) is GLUED to the rest of the chassis. DO NOT try to pop the plastic tabs up and take off the keyboard from the outside. You can only access it for maintenance from the bottom panel. This is not like other laptops where the bezel will snap back into the little tabs. It will have to be super glued back down if you pop it off. Just a warning after I fucked mine up.
My back panel is cracking near the hinge so I reckon it's time to replace it. I'm so glad you made this video I didn't think I'd find a single resource for my specific model. Very happy rn. Hoping I can find the part on your website.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase back panel.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: splr.io/6059cFhqW
And order it via the HP Parts store: splr.io/6050cFhqo
Regards,
HP Support
Superb hp. Please make all models videos like this.
+Ravi Ravi I am glad to know that the video has helped you fix the issue.
Will this procedure work for my hp-15 dq0001?
It be nice to let us know what your using to pry open the back cover!
Guitar picks are a good choice. I use them
My hp pavillion x360 has the new intel i7 1065G7 which has an inbuilt thunderbolt controller. If i switch the usb-c ports to Thunderbolt capable ports will I have thunderbolt 3? Or how could i get thunderbolt 3 for my laptop? Thanks for the answer!
+Jonas Hediger Please refer this document to know about connecting thunderbolt devices: bit.ly/3hwiS5Q
what about this pc Ordinateur portable HP Pavilion x360 Convertible 15-er0000nk (455Z0EA), when would you make a video about? it's 1350$ tho
Is the process same for indian unit also ???
If no then please make the same on the retail indian unit of hp pavilion X 360
+Chethan S You can try the steps mentioned under the video on your unit.
Will opening the laptop will it void warrenty?
+Joseph Vazquez HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Why is the HHD wrapped in foil? I am considering replacing the 5400 rpm HDD with a SSD. Can I skip the foil?
+Wookiewoof Please refer page number 2 of the user manual to know about the supported storage. Please refer page number 30 to know about replacing SSD: bit.ly/2On72SM
I changed the polarity of my battery and it's not working now. What could be the problem?
Hi Nab, thanks for contacting!
I understand that you are experiencing an issue with the battery of your notebook.
I will do my best to assist you.
Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm
Binu - Social Media Tech Support
What is the max storage(ssd) size supported by this model?
+Yogesh Chandra Please refer page number 2 of the user manual to know about the supported SSD: bit.ly/2On72SM
Hi, i'm from Peru and I wanted to know where can I get a top cover without keyboard?
+Nadir Gómez You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Hello... I have a HP Pavilion x360 model:15-CR0003LA. Whats type of key M.2 SSD supports. Its support Type M key or type M+B key?
+Sahel Rodríguez Please refer page number 30 of the user manual to know about the supported SSD: bit.ly/2On72SM
@@HPSupport Thanks, Thanks, but in that manual it does not specify if the bay supports "M" or "B" or "M + B" connector :-(
What do u do if only the 9OL. keys don't work? 🤦🏻♀️ I've already checked to see if something got stuck under it and there were no spills it just randomly stopped working one day
+iridian Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3tvXBT1
Can I clean my hp pavilion X 360 heatsink with new thermal paste
+Chethan S Thermal paste is not for cleaning. If it is dried up, you can reapply it.
@@HPSupport thank you for your response
hi do you know the link for the ssd,ram, battery that is shown in the video
Hi there, thanks for contacting!
I understand that you need to purchase the parts for your computer.
I will do my best to assist you.
You could purchase the part from HP.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
@@HPSupport yes the ssd is the problem cause it is not in stock could i use any ssd with the same connector and interface just a diffrent brand will it wokr on this laptop
Thanks for the reply.
Please try searching it here: bit.ly/3RH7aI3
Binu - Social Media Tech Support
WORD OF CAUTION: I replaced the screen (and top cover), however, when I turned it on, the option to connect to wireless wi-fi wasn't even popping up? It said there was a problem with the adapter? I re-opened it, switched the 1 & 2 cables (didn't pay attention to the numbers at first), BUT before I could test it, I smelled like something was burning... And the mother board was getting HOT right above the Hard Drive.
I ignored it and hoped it was normal, and began to put everything back together when I soon saw smoke coming out (like something popped). It was so fast. I tried to inspect where the smoke came from but I still can't tell what happened? I'm lost. Now the computer won't even turn on.
I connect the charger - the orange light turns on (with battery in).
i hit the power button - it turns white but nothing happens and after a few seconds the white light turns off again. No sound or anything.
Heat sink won't run.
Screen never turns on
Any recommendations on where to start?
I think I burned components on the motherboard because I was metal screw drivers instead of wood utensils like in the video, so i'm thinking about getting a brand new motherboard...
Hi Jon, thanks for contacting!
I understand that you are experiencing an issue with your computer as it is not starting.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
I can't find where the RTC Battery is, or how can I fix date and time reset issue?
+SoyElSonora Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3GJCpgH
where can i buy the parts?
+galosterHD You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I have HP PAVILION X360 - 15-CR0003LA, and when starting tu update BIOS it turnoff, i have taken it to the PC technicall and some of them told me its problem of the mother board, how can i know the model of mine? the leds color code (3long-5shorts) said its problem of the ram and the MB, i need to figure out quickly where is the problem cause no one does, and what can i do. can you help me? i have tried all of the steps on HP pages tutorials etc.
+Santy Espin Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Bro by mistake I removed the blue connector of harddrive from cable they both are separated and my screen is black help someone
+Jj Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number
Hello. My keyboard on this model.laptop is suddenly not working when I turned the laptop on. I have updated all drivers, have uninstalled the drivers, have done many things but keyboard is still not responsive. How should I proceed? Just bought the laptop a year ago. Very disappointed
+Sharmeen J Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3fCLMk0
@@HPSupport I have tried everything, nothing is working
Can I have a link for the DC in power connected port please
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the power connector.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
Hi I can’t find it can you please give me the link with the exact part shown in the video
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
Hp pavilion x360 i5 10th model number 14-dh1179tu display penal replacement
+Vishal Kumar I understand that you need to purchase the display panel for your computer.
You can purchase the display panel or any other accessories from here:
www.hp.com/accessorize
I hope this helps you!!
Can I replace, upgrade cpy from i3 8th to i5?
Please, respond me.
+Omadbek Jaloldinov May I know the complete model number of your notebook so that we can check the details for you?
@@HPSupport yeah, of course.
Here it is:
Hp pavilion x360 convertible
Model: 15-cr037wm
CPU are not replaceable on any laptop.
@@dakshmalhotra2223 I replace it i7 with motherboard
Does this one have 8 GB ram? Or 4?
+73 Ttda It has 8 GB DDR4-2400 SDRAM (1 x 8 GB)
HP Support Thanks! :D
HP Support on the 4 GB ram model does it have only one ram card for 4 GB or two ram cards for 4 GB
How to change the usb c type to thunderbolt 3?
+Mohamed ashfaq Please refer this document to know about using USB Type-C: hp.care/2proNOf
Sir My HP Laptop 15t-DY 100. i5 10 generation tell me Intel uhd graphic driver is already install on my laptop but when I click right click graphic property options not come
+Aayush Kumar Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Does anyone else fan go "rrrrRRRRerrrrRRRRerrrrrrr" because same
+Jason Stuart Please perform the steps mentioned under this document to fix this issue: hp.care/2nIM2mc
None of this helped me with my problem
+Neptune thanks for reaching out!
I'm here to help!
What seems to be the issue? Are you facing any technical issues with your HP product?
What's the product number of your HP product?
Let me know!
Well the hinge broke my screen from both sides and the touch screen doesn’t respond at all
If I keep opening it, I won’t have another way of fixing it anymore. The laptop I have is an HP Pavilion 15-cr0037wm
I feel like if I open it up as it is, I will probably break it. I’m trying to practice to repair electronic devices, but something like this is too much for me.
I want to know how to unstiff hinges