Range Rover Evoque & Discovery Sport Steering Rack Bolt Failure - UK RECALL - PART 1
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- Опубликовано: 13 сен 2024
- THE BOLTS I CHANGE ARE NOT THE CORRECT ONES - SEE PART 2
In this video we look at the issue of the steering rack bolts failing on the Range Rover Evoque and Land Rover Discovery Sport. The issue relates to the steering rack motor bolts failing as they are made from aluminium and corrode.
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Hi Simon I was part of the UK group to force JLR into this recall. Brilliant to see you address this issue with your followers however you tackled the wrong bolts! There are 3 bolts holding the motor to the rack but they are impossible to access without dropping the subframe down a few inches. There are also similar alu bolts holding the end of the steering arm into the rack itself which is what your tackling in this video. Look at your pic at the start of the video it shows the 3 bolts with the rack off the car. You need to do a follow up now with the subframe lowered and show the actual motor!
Also to report if one or more bolts are found to be snapped, there is a high chance the motor is twisting which will break the o ring seal allowing water ingress into the motor body which throws up a fault warning on the dash. JLR are not covering this in the recall!!!
Love your videos especially on the FL2 and Evoque (which we have).
Yes you are correct - just did another video this morning - will upload soon !
Dear Simon,
THANK YOU for making this video!
I was forced to search the problem AFTER the whole steering rack failed as we pulled up outside the house!
The bolts failed catastrophically and could have been life altering or worse, had they gone when my Dad was driving on the motorway.
There is about 87,000 on our Land Rover Discovery Sport 2015 and Land Rover have confirmed that it was a catastrophic failure due to the recalled bolts/screws.
It was frightening when it went, but I thank God every day that no one was hurt at the time.
We hadn’t even received a letter to tell us about the recall, so your video told us everything we needed to know.
Many Thanks
The Murray Family.
Glad it helped and everyone was fine - they do tend to fail at low speed is this is when there is maximum load on the steering. Good news is it should all be fixed for free !
@@L663 Yes, they are fixing it for free. But the parts aren’t available, they can’t find any of them anywhere. 🤦🏻♀️ Thankfully they gave us a hire car and are paying for it.
My 2016 Evoque HSE DYN was repaired about 4 weeks ago. when they checked the Bolts one had already gone and the others sheared off as they were undone !!!! New Steering rack fitted and new Bolts plus because they have to drop the subframe to complete the job the wheel alignment also had to be carried out, happy days two days in fact. keep up your good work Simon.
Interesting - I can see that these bolts would snap really easily.
I also have a 2016 Evoque HSE DYN phoned the local Landrover dealer and he said he was not aware of a recall on my car.It has done only 50,000 miles.
How I know my discovery sport bolt has been changed? Buy this last June 2023.. Please advice
Brillant video, so we'll explained, don't often comment on videos but certainly want to on this one. Well done.
The bolts on my 2016 Disco Sport failed 2 weeks ago just before the general recall. JLR were excellent though - they booked my car into my local dealership for repair 3 days after I phoned them. When I picked it up after repair, they told me they had fitted a complete new steering rack. It only took them 3 hours to do the work.
In testing it may be easier to remove the whole rack
Those aren't the right bolts Simon. The subframe needs dropping to reveal the correct ones.
If the bolts come out without snapping then they just get replaced with the coated steel ones. If any snap then they replace the whole steering rack. Just one snapped bolt causes the motor to move with the possibility the belt will then jam causing total loss of steering.
No!! There are 5 similar bolts on the rack and 3 holding the motor.
The two you changed are not holding the motor in place ☹️
👆🏻Simon this info is correct your accessing the rack end bolts only (that secure the steering arm to the rack). The motor bolts can only be accessed fully by dropping the subframe a few inches.
Trust us Simon we have been through this a lot with owners changing their own bolts before JLR were forced into making it a recall.
You are correct - the actual bolts are a lot trickier - will upload the video showing this - just done it this morning !
@@L663 Nice one! 👍
Thanks for your videos, always pleasant to watch.
Glad you like them!
Thanks for letting us know about this. I need to check my daughters DS. Mind you, this is the last thing we LR owners need.It's hard enough getting a car booked into a dealer without all these additional recalls. It's taken me 10 weeks to get my new Defender seen to address all its issues since buying it new in October. Wish I'd kept my XC90!
Yes the dealers are super busy right now - also not helped by a shortage of mechanics.
@@L663 True. Another consequence of Brexit
@@moobaz8675 There is a shortage of mechanics in many other country, the US in particular and also in Germany. One significant cause was lockdowns which have devastated supply chains and also labour supplies in quite a number of skilled areas. People who were older and/or disillusioned just got out at the same time as the pipeline of recruitment and training was shut off. Doesn't take a genius to work out what would happen. No need to invoke Pavlov here.
Thanks so much for covering this - I haven’t had a letter and wasn’t aware - at least now I can give LR a call, and brace myself for a long wait…😮
Good luck - the waiting list for the repair is getting longer
@@L663 Really appreciate the heads-up 👍
You don’t need to wait for a letter and there arnt long wait times
My DS had two snapped bolts, luckily one had wedged itself between the motor and chassis which kept it in place. Dealer wouldn’t let me drive it as too dangerous. They kept me on the road though and sorted it within a few days. Whole new rack.
That was a close shave !
Here in the Netherlands also heard nothing about this recall. Next week I have an appointment at the local JLR dealer for regular maintenance on my Evoque 2013 and shall ask them why this recall is not issued in NL.
Hi Simon my Discovery Sport 2016 was completed this week. LR had it for 3 days. It was very busy there, everyone must have had the recall letter by now I suspect.
Hi Paul - did you get new bolts or a new rack ?
@@L663 just the new bolts fitted. All free. 👍
Moaned for years about this at my local Harwood's Landrover after I saw the Canadian recall and joined the petition group but ended up selling it a year before the recall got issued and went back to bigger L322 with normal power steering. Loved my Evoque thought I had from new in 2013. Maybe they should do a recall for V8 timing chain tensioners as well !!
Great info video just sold my disco sport to my Nephew so will let him know. Well done. 👍👍👍👍👍
Glad it helped
Just booked mine in at Swindon been spraying bolts with anti rust stuff they look ok but it inside that go
That explains why I now have to wait nearly 2 months to get my failed rear parking sensors repaired under warranty! When I booked the car in last month for its first service, I could have had an almost immediate appointment. But when I collected the car yesterday, they apologised saying they couldn't rectify the problem and needed the car back for a full day, but not until 20th April, nearly 2 months away! 🤨 My understanding was that JLR were dealing with this issue on a 'Fix on Fail' basis and not by a recall. But it now would seem they are being more pro-active about this, hence the sudden high workloads in the workshops.
One wonders if this could have been rectified by using "Rangers" like Tesla do. I also wonder if replacing just 2 bolts would have been enough.
@@L663 It'll be a tad difficult - you need to raise the rack away from the subframe to get access to the 3 others bolts - in total there are 5 bolts that hold it together
Simon it would be great if you would be willing to work with the ladies who got this recall implemented in the U.K. as this will protect all owners. Can you please reach out to us so we help
I have not deleted any comments…. Happy to work with you
My DS MY17 went in for the recall on the 2nd February. For 2 days...... It needs a replacement steering rack apparently which is on back order. They expect to have it around the 25th of April. So I have no car 😪
Something to bear in mind if you have your car booked in.
Thanks, just got my ds in for recall
Aluminium does not rust, so you don't have bolts rusting and siezing up like a steel bolt - BUT - they forgot that aluminium can corrode and get weaker due to road salt. The steel bolds have to be coated and protected against rust (which I noted was included in the recall sheet).
There are of course 2 problems with aluminium
1 - it does corrode
2 - it is much softer than steel with a lower tensile strength
Good point about the coating on the steel bolts.
@simon They used aluminium bolts because they thread into aluminium, dissimilar metals can cause galvanic corrosion so they didn't risk using steel bolts for that purpose. The NEW bolts have a 'special' coating to prevent galvanic corrosion ...not sure if those Britpart bolts have that coating do they?
Yes good point - but aluminium heads have had steel bolts for years so thought they had the coatings sorted.
@@L663 valid argument. Who knows why they didn't fit coated bolts in the first instance - cost possibly?
Simon seems like LR are having a run on recalls. This week received one for my 2021 RR L405 around a software upgrade referring to security issue around possible theft issues! Let me know if you want a copy it may also effect the Stig?
Yes if you could send me the details on this it would be interesting. Rangey theft is a big issue now !
Hi Sir, thanks for the video, which is the Land Rover part number of these new bolts and drive belt in the package ? How can i find them Online in order to buy them.
This document give you the process and the part numbers needed
www.dropbox.com/scl/fi/l5g7nvre4vewzpjiuto6n/20230227-N642v6-EPAS-Motor-Bolt-Replacement.pdf?rlkey=jbhtil2122z0pv9lvj07b0nvv&dl=0
Dose that make any sort of motor noise
❤. G8 advice. Thank you
you re welcome
Booked my Discovery Sport in last week and the dealer in Cambridge is offering dates into mid May so don't expect a quick turnaround. The person I called said she had a very long list of people to book in, as you would expect, so get booked up a.s.a.p.
Wise words... and if you want a courtesy car then the wait may be longer !
I can't imagine the work if bolt snaps when removing... 😵💫
I’ve got an Evoque that started making a horrible metallic noise on turning the wheel, called the dealers 4 weeks a go to be told it was a recall on some models and my VIN number checked to be one of those affected, since then it’s been sat on the drive as Mrs is too scared to drive it, earliest date i could get it booked booked was March 18th, Yesterday i received the letter advising of the recall…
It may be worth checking that the noise is not something else as there are several things that could cause this. I would still ask the dealer or a local garage to take a look.
I jumped into jeep and problem is on mine
I received my recall letter last week (2015 Evoque Dynamic HSE TD4 ) after phoning my "Local" JLR main dealer, 20 miles away to book the car in for the inspection, only to be told it will take two days to complete, as they will be replacing the "whole steering rack", sounds rather interesting as the recall only states the bolts??.. the scary part was the receptionist knew all about it and said " Land Rover have jumped the gun on this one?? Will post the outcome ..Late April... yes it's going to take that long as a courtesy car is required.??
If any of the bolts snap then a new or reconditioned rack has to be fitted. There have been problems with the motors on reconditioned racks failing internally however...
Interesting - will the be reconditioning your rack and passing it onto the next customer ?
Possibly take two days due to the Subframe needing to be dropped with the rack attached to get on the hidden third bolt maybe? Although I'm sure a trained LR Technician doesn't take two day to drop a Subframe.
It turns out the 2 bolts i found are not the right ones - the right ones are even harder to get to... correction video coming very soon
2 days in case the bolts snap on removal, lots of factual information needed here
Hello Simon, I live in Canada and haven't received any recalls yet. I don't want to wait anymore and might as well change these 2 bolts myself. I was wondering if you sell them on your website?
Please watch part 2 it’s not easy
Please please do more videos on discovery sport.... please 🙏
If only they Could have had this much interest with the crank issue on the TDV6 😬
I think the bill for the crank issue will be a lot more that the bolts for the steering rack. Also I wonder of the bill for the warranty on the bolts will be paid by Land Rover or will they pass this onto the steering rack supplier ?
@@L663 standard practice is the latter….😮
Hello Simon! Well nothing heard here so maybe I’m too new with a 2018 m.y. build but interesting to see if I do get a letter. Those alloy bolts don’t sound the best idea to have had…surely they stretch easily if tightened up a shade too hard? I await a calling up notice…possibly!
Another topic. I read tonight that Range Rovers pre the current model, are now all but uninsurable in London and Autocar was quoted a crazy £38,000 annual premium for an RR worth £50,000!! It seems they are so desirable that thieves have invested heavily in electronics to overcome the anti theft system…have you heard anything of this at all? The 2023 cars are far more of a challenge but insuring one is a fearsome bill!!
Stay safe…glad to see you back tonight!! Richard😀😀😀😀
You may well be fine with your 2018 model. The theft of these cars in now a real issue - we have a new airtag tracker launching next week.
I have been a little pre-occupied this week with the new building project - more on that to come later.
It only affect certain vehicles upto MY17 the MY18 vehicles already have the correct bolts fitted.
@@freelander_adventures It’s🤞🏼🤞🏼🤞🏼as I understand my actual build date was mid 17 and described as an 18my. I might check with my dealer just in case as we recently moved home and a letter might be delayed.🤔🙂
@@HQBProductions I can grab you the safe VIN brb
SAFE VIN Evoque - SALVR2BG8HH180416
SAFE VIN Disco Sport -
SALCR2BG9HH64588
I'll add this description on checking the VIN from the recall group so others know how to check it. But if in any doubt please check with Land Rover.
How to check your VIN ⬇️
First you need to find the model year identifier, this is letter 10 of your VIN.
If your 10th VIN letter is alphabetically before ‘H’ - you are affected by this defect.
If your 10th VIN letter is alphabetically after ‘H’ you are not affected by this defect.
Good video Simon 🚘🚙🚗⭐️⭐️⭐️⭐️👍👍👍👍
Thanks 👍
Poor Landrover, will they ever get the right suppliers of parts? They need to charge Bosch for this. As one comment stated, it is a Bosch unit.
Yes I bet the lawyers are getting stuck into this as we speak.
why in the world would they make bolts out of aluminium and especially something as safely critical as that?
As people have mentioned it could be to stop reaction between steel and aluminium but not really a good idea.
Hi from France. We have in France absolutely no information about this failure. How can I have copy of this information ? Thanks a lot
This is the detail
www.dropbox.com/s/2eoidek4q7qn8ml/20230227%20-%20N642v6%20-%20EPAS%20Motor%20Bolt%20Replacement.pdf?dl=0
MY 2017 disco sport just went on to LR a few weeks ago for this recall and they told me it needs a whole new steering rack which is apparently on back order. Obviously the problem is larger than just sheered bolts. I have been told I can drive the vehicle whilst they wait for new stock.
It's due to the snapped bolt that yours needs a new rack. If any snap on removal a new rack is needed.
Interesting - if Darren had a snapped bolt surely they are not going to let him drive it with a snapped bolt.
@@L663 I thought that myself but was told by the dealer that it was safe to do so. Also that they could not give me an actual date because the racks are on back order. Days/weeks/months/years. Who knows.
I have considered maybe they managed to get a steel bolt in somewhere, I believe as they needed the car for a full day they take the whole thing off.
Was a time you would just tap a broken bolt out and replace it….
@@darrenclarke8550Missed the bit where you said they told you it was safe to drive! Did they say a bolt has actually snapped? They definitely shouldn't be allowing it on the road if it has! Some dealers are insisting on having a rack in stock before touching any of the bolts as they don't want a disabled vehicle taking up space.
@@freelander_adventures they told me it requires a new rack, I can’t honestly remember if they said any bolts had snapped but I’m hard pushed to think or a scenario where the rack needs replacement and the bolts haven’t snapped??
I never got a recall letter
& I’m pretty certain my bolts have snapped.
God knows how much this is gonna cost to fix.
Which car do you have ?
@@L663 Range Rover Evoque 2014 4wd.
We bought it from grange Range Rover Hatfield in 2019, so they have our details. Weirdly they contacted us a few months ago because they were interested in offering us money for the car. I think they just wanted us to buy a newer model .
But it shows we’re on their customer records .
@@charliejeffers9778 I think the recall letters come via the DVLA database - so as long as you are registered you should be OK.
the info below shows you car should be part of the recall
www.evoqueownersclub.co.uk/threads/steering-rack-recall-update.22313/
I would contact your dealer and ask them - they should fix as it is a known problem.
Simon
@@L663 ok simon
Appreciate the info
I’ll call them tomorrow or Tuesday
Hopefully they fix it for me 👍
@@L663 bit of an update,
My father in law has a contact at Land Rover , he looked up my car & said it should be fixed for free under the recall.
He also said to mention the “goodwill campaign” when speaking to Land Rover ,
So I rang the service department , explained the problem, gave them my registration number , & mentioned the goodwill campaign, & they said it’s a free repair, but it will be assessed to make sure that the problem is the steering recall , I was also warned that if it’s not the problem then I could be charged £278 an hour for any works carried out.
But I’m confident that the problem is the recalled items failing .
So I should be fine.
Also it’s a 2 week wait to get booked in.
My father inlaw said he’s contact said
“ it could be driven , it’ll be extremely noisey , & they’ll be no power steering but if i wanted to drive it to Land Rover that I’ll be fine”
Anyways that’s it
Thanks for your help 👍
I called up my local JLR dealer and they said my 2015 Discovery Sport isn't in the recall list so they won't book me in to have the bolts changed... does anyone know if it's just a matter of waiting until I get the letter etc. or do I need to speak to JLR directly to push them to get it done for me?
There is no need to wait - if it needs the recall it will get booked in
My bought from new MY17 hasn't received a letter yet - when did these arrive? To be fair I think they've been repairing broken ones for free, if you were one of the unlucky ones, for the last couple of years rather than charging the enormous fee.
Only because our fb recall group pushed the issue with the DVSA who finally pushed JLR to start a fix on fail policy. Further work has finally resulted in this recall. It’s taken over 2 years of hard work by to two Ladies (Samantha & Dawn) to get to this stage.
It may be worth closing the petition now that Land Rover are doing the recall.... well done for all your hard efforts.
No it needs extension to RRS as mine has done this and I’ve being robbed off
@@RoguePainter Can i have your old rack for analysis / video ?
@@simonjefferson it’s currently on it way to the dealer to argue out with them over the recall
The range Rover sport has the same problem 2015 to 2017
Land rover replaced my Evoque 2014 model 2 months ago after I lost steering best to ring Landover headquarters cause my local lr dealer didn't want to know head office rang them I told them it's was to be replaced at no cost I couldnt praise them enough total cost original quoted was £ 3600 for a Bosch unit
Glad it got sorted at no cost !
I’ve been putting off doing this job so if they will do it happy days
Yes indeed this is one to let Land Rover do !
❤️❤️🙏🙏
I whish LR Sweden would pick up on this!!!
Interesting ! Canada was one of the first to look into this.... similar weather in Sweden one would think !
Boom Boom !!
Bet LR Aus won't recall these cars..they seldom follow the US or UK/EU on such issues. Example: my LR4 fuel filler grommet is recalled in the US but not in Aus. Same car correct VIN no and same failing grommet that can cause fire but no recall here. Pathetic really.
Here comes a video on how to change the bolts, might be helpful: ruclips.net/video/51mmsmPlRDM/видео.html
Steel bolts in alloy equals sacrificial anode in the presence of salty water. Or it did when I was at primary school. You never know in this day and age where it is dangerous to assume even pronouns though.
weird tangent.
Hi Huw - I did actually think about this when editing the video... different metals etc but we have had alloy heads with steel bolts for years without a problem.
This is why the steel bolts have to be coated to avoid this. But also they should be sealed which I doubt JLR are doing.
@@L663
It has been a perennial problem on old Defenders and the lack of isolation between metals is why some door mirror arms, door skins, seat bases and various alloy subject to an electrolyte corrodes badly. Later models have a putty type compound applied between door skins and the steel frame but it wasn’t always applied thoroughly.
There must be a reason why high tensile head bolts are acceptable. Lack of presence of electrolytes perhaps? Alloy engines and components subject to road salt do corrode of course and it is the alloy that is sacrificed.
@@robn.6870
‘Science’ dear boy!