@@TheSalonBusiness hey! Yeah so I actually am gonna do dog walking! We were you king sbout it and it would be a better choice! I also help with catering at a business my grandma works at and I own a concession stand!
I currently use Square for payments and an online store as well as for email marketing. As a makeup artist within a busy salon I think the appointment app would be a great addition to my business. Thank you for such a well done video / tutorial your explanation and details are so appreciated. Well done!👍👍👍
Hey guys, Thank you for the vid and comments. I am looking to get started with square for payments and scheduling. Does square charge a processing fee on appointments booked through their app BUT paid in cash rather than credit card?
Now that I've watched a couple of your videos it struck me how well done they are. Please consider doing a quick video showing your set-up: lighting etc. Thanks.
Hey Ken, Thanks for the compliments on the video. I'm learning my way as I go. Good idea to show my home studio in an upcoming video :) I'll make sure to fit that in!
Just a heads-up, Square has changed their pricing models, removing some features from the "Freemium" model including calendar syncing making the free version pointless for most people. They have also been overtaken by several other scheduling apps/websites including Calendly for ease of use so this app is left with a very limited market (that doesn't include me, I've switched).
@@jessahgase6919 I switched to Calendly but I Thought I was using the free version and it turns out I was using the free trail and when that ran out they cut a lot of features that I needed so now I'm stuck for a decent scheduling app that does what I want without costing me a lot of money when most of my appointments are made in person anyway so paying a subscription would be pointless for me. Sorry I couldn't help.
Would add though that if your prepared to pay the subscription that Calendly is way easier to use than Square and has all the features as far as I can tell in a much more intuitively laid out website
I appreciate the informal manner with which you explained the experience. I spoke to someone at Square Support and she did help with specific items, but I certainly learned a few things, here. Thank you and Happy New Year!
Very useful information! I have been using square payment system/ POS for 4 years but did not know that square had a booking solution. Square really need to do a better job at promoting their products to users. Quick question though: How can I scale this to allow for isolate staff services and integrate it with my payroll?
Glad you found it helpful! You can set up which specific staff members can perform what services (if that’s what you’re looking for). They do have some integrations which you could look at to see if it integrates with your payroll. However, they also offer their own payroll system as well so could also be an option. Hope that helps.
You can. You can either charge the full amount, a fixed fee, or just ask for card details and then charge for no show.. Or are you looking for something else?
It doesn't have a deposit but if you have people put this card info to make an appointment it will put a hold on their card. That way if they no show or cancel too late you can have a fee that will charge them in that instance. You let the clients know on cancellation policy
Great vid! I appreciate how you walked us through the different features and the integration with Wordpress. Here’s a quick question though! Does square charge a processing fee on appointments booked through their app BUT paid in cash rather than credit card?
i having an issue with the time slots for example i want to have a 9 am booking , 12:30 , 4:30 but it’s showing when i do an example booking a 9,9:30,10,10:30 , i am a nail tech it’s definitely impossible to have 30 minute apart appointments 😂
Are you able to add selections onto the services? I.e. Paddleboarding lessons but with options to select wetsuit size, buoyancy aid sizes etc. Also a function to add their height/weight?
I'm stuck adding "Options". How do you add that? for example, I see when your customers want to book Manicure there are 2 Options. How do you add that to your service?
So, we are able to create ‘Categories’ on our end but how do we set it up so that customers are able to view services under the categories? I offer many services and I’d find that it would be easier to navigate.
Does square calendar have group classes? Also does it allow you to tag a service in certain parts of a shift? Also does square have a forum of people who use square to find providers or stylists? We currently use Vagaro. I didn't think to look at square because we were primarily looking for salon schedulers but now I need a better time tracking software for payroll so I am considering using square as a scheduler if it has the ability to attract new clients.
I don’t think they do group classes and they don’t have a market place like Vagaro does.. If these things are important to you, you should probably stay where you are
Im trying to help my gf set up a website for her dance studio. Im a developer so I'm very technical but I dont want to have to re-invent the wheel. Do you know if there's any scheduling solutions that support classes, so a 1-to-Many relationship, ie. booking one teacher for many students. We're looking to set up Square POS for the payment solution, and checking to see if we can add virtual bookings and eventually memberships as well. Awesome tutorial!
Thanks! I know that Acuity supports classes as well as Squares payment gateway. You can learn more about it in my review here: thesalonbusiness.com/best-salon-software/
Hello, how do I add options to my services? I see underneath you manicure service you have 2 options for them to choose from. How do I do that? My list is too long and I hate it. Being able to group a few items would be a great relief to me. Thank you!
Hi, I’m using service variations on the service. Each service variation can have a different price etc. you can learn more here; squareup.com/help/us/en/article/6689-item-options
Ok I can’t find the answer to my question. Please help!!! So I’m a hairstylist and I also do eyelash extensions. I split all my appointments up by certain days. For example. Monday eyelash Extensions Tuesday hair extensions Wednesday vivid color Thursday clipper cuts Friday toner, haircut, deep conditioning I do this because it helps me work faster not having to jump around from one service to the next. Now my question is is there a way I can set it to where my clients can only book themselves on certain days at certain times? Like if I have eyelash extensions they need to be booked at 9 not 10 to fit the number of clients I need for the day. Because them booking them selves at 10 instead of 9 makes me loose a space for a client that I could have fit. I hope this makes sense! I’m really struggling!
Hi Kristal, First, very smart to optimize your services! I don't think you can control time on service level. What you could try is to attach a resource to the service (e.g. Lash room) and only make that room available when you want to have bookings for lash services. This does not need to be a real room. It can all be the same room. Just that the system should not allow people to book a certain service when it's occupied. Another option is to have multiple staff (that all are you). E.g. Lash Kristal and Color Kristal. You then set schedules for your different “personas” different days..
11:48 For the section to "Take Payment," are you able change price when you click on the button or is it only set with the service that you already set for the appointment. For example someone decided to give a cash tip or hair was much longer so there was an extra charge?
why square appointments not work on pc? only for cell phone or tablets. its so difficult work in the salon with the app in the tablet.. I want to open the app appointments in my pc but I can't.
Great video. very clear and educational. I am running a massage business and am thinking of changing to square booking. But: I have some questions: Can I put discounts onto my massage services? if so, how? also I am wanting to create monthly membership options for my clients where they can have there massages automated on a monthly bases. do you know if this is possible? I seem to be able to make monthly memberships for items but not services. any help would be hugely appreciated.
Hey Luke, You can have do discounts on services. Should be able to this as you define the price on the service if I recall correctly. Memberships is a little bit trickier. Square has subscription payments so you can have your customer purchase a monthly recurring payment. It’s rather limited. You cannot tie it to a specific service or give access rights to something etc. but it allows you to bill in a recurring basis. I hope they will extend this feature.
Do you know if there is any way that at time of booking or perhaps before, is there a way to ask online booking questions? For example, as a consultant, I would like to ask a question or two to get client answer ahead of the appointment.
@@TheSalonBusiness thank you so very much for the link you just provided and for this excellent review. It's really helping me to narrow down my choice and right now, I'm leaning towards Square Appointments.
You can do that. Maybe this one helps: www.sellercommunity.com/t5/Square-UK-Product-Updates/Square-Appointments-Display-Services-with-Categories-on-the/ba-p/327641
I am not sure you can do that. There’s probably a creative way to go around it though.. Like two separate accounts or linking to different staff depending who should have access..
Very good video mate, do you know if there is a way to give set times for services? as Im an electrician 'Id like to set morning and afternoon windows? such as a 8 am 3 hour and a 12pm 3 hr, allowing enough time to get between jobs etc and enough time to complete a repair or installation.
Yes. You can just block your calendar when you don't want to be bookable. You can also add before/ after preparation time to allow for travel for example. So there should be a few ways to address this 👍
Will Square Appointments allow multiple clients to book the same time slot? My business sees 10 clients at a time... I want 10 clients to be able to sign up for a time slot before the time slot is blocked off as full. Is this possible?
Thank you for this tutorial...very helpful and some features I didn't realize were available. I am a sole practicing massage therapist, currently using MassageBook for scheduling software and square for everything else (payments and website) and i am looking to mainstream this by using one system for everything. My main concerns with switching to square appointments are this.....1. digital intake forms are an important feature to me so would need to find a work around for that. 2. I rely heavily on SOAP notes but I understand that square features a notes section as well as a file upload so worse case, I could use Google for notes and upload into client profiles (a bit tedious) 3. biggest concern: transferring my client profiles from Massagebook to Square. Can that be done or do I have to manually do that?!
25:08 maybe you can look into the import/export feature as shown on this time stamp. Curious to hear if you switched! Also want to find out if square takes commission of cash payments from appointments booked through their scheduling app. Anyone can provide info on this?
When a client wants to book I get a text message telling me to review their request. Instead of taking me into the app it takes me to a web browser that I have then log in to even see the booking request. Is there a way to simply check the booking request and accept or deny it via my mobile phone?
Hi Destiny, I had the same question - and unfortunately no, you cannot allot specific time slots for appointments. The only way to work around this is to go to Appointments > Settings > Calendar & Booking > Reservation Guarantee. Select the "Business must accept or decline all appointment requests" option. This will then notify you any time a customer requests an appointment - then you can change the time they chose to one that suits your schedule. Of course this is quite a headache in my opinion.. because you must notify the customer that they must be placed in "x" time slot. Many people have asked Square to add a "time slot" feature to their site, so I am holding out hope that they are working on this - as it's a must for service-based businesses!
@@castle.in.the.sky. so I sort of figured out a way if you go on the app and change your business hours and change the start of your day and end of your day to how long your service if and then add more business hours to the day and do the same you can have control over the start times for the services
@@destinyagolio you can also create recurring appointment for yourself to define times a little more for example I book in 3 hr time slots so if want some one to come @ 8 I make the time for that service 3hrs and book a 5 min recurring break. To define the times.that are available
Am I able to offer certain services on specific days? like I offer 3 services but one of them I only offer on Tuesday and Thursday, how can I specifically put those services for those days on my calendar for customer to book..
No. But there are some workarounds here: www.sellercommunity.com/t5/Square-Appointments-Feature/Feature-Request-Create-packages-including-multiple-services-via/idi-p/5372
Hi, There isn't an option for the customer to log in and view their appointment history. As a workaround, your customer could refer to previous appointments using their email notifications as long as they haven't deleted them…
The tutorial is on Square Appointments. Square space also has a similar product which I've used a bit. Generally, you should be able to charge extra at check out if you want..
i face to difficulity to set availablity even I set everyday in availability but when someone booking only weekend days showing on website ,, please help
Square does offer the ability to adapt a service but not really add on. Have you seen Mangomint’s service customization feature? It allow you to offer additional services which increases time and price while booking. You should check it out. I go into more detail here: thesalonbusiness.com/mangomint-review/
I run a kids hairsalon. Multiple kids book in from one family. They are booked in under the child's name. Do they need to imput child's name and credit card details each time they book? Or does the system remember the kids names so the details are automatic?
Hey I have a question. If I am doing a Fitness and Personal Training Business, and want to allow people to book in classes, how do I do so, for example, 3 people per appointment from 10am-11am on a certain day. And also I have another question, with doing a Fitness Business, I charge $60 for a 1on1 session, however, I want to make it where you can buy 6 sessions for $45 each and book an appointment on the days suitable, how do I do so?
It should work for a tanning business. You probably need to create options for different time lengths that they can book though.. You can have multiple calendars. Haven't maxed it out yet :)
does square appointments have a no gap feature? where it makes sure you dont have any gaps? goes based on your first appointment booked on the day then books around it (above or below the first appointment) so it doesn't leave any gaps or open spaces?
Does square have a way to track packages sold and used? For example, I sell 8 fitness classes. A client books a class, Will square be able to tell me they have 7 classes remaining?
Hi there, how am I able to have clients book for a set time and set day. I’ve tried to edit my availability and for the week but when I have them book it won’t show my times and show I’m booked already
@ 6.10 he selects more than one service, does anyone know how to do it? I did click on the 'Show "Schedule another Appointment" button in 'Scheduling Page Options'. but don't get it
👇 Compare Square Appointments to the best salon & spa software alternatives in 2023 below👇
thesalonbusiness.com/software-guide/
I’m 13 and starting a lawn care business!!! I’m using square appointments so my clients can schedule cuts!
Wow, 13 and already an entrepreneur! Cool, keep it up, you’ll go far!
@@TheSalonBusiness hey! Yeah so I actually am gonna do dog walking! We were you king sbout it and it would be a better choice! I also help with catering at a business my grandma works at and I own a concession stand!
I’m impressed 👊
That's so impressive!
You go Camaron 🙂
I just started a car detailing business and this app helps a lot where I’m not juggling clients all over
I currently use Square for payments and an online store as well as for email marketing. As a makeup artist within a busy salon I think the appointment app would be a great addition to my business. Thank you for such a well done video / tutorial your explanation and details are so appreciated. Well done!👍👍👍
Good to hear! Thank you Jospeh 🙏
Hey guys,
Thank you for the vid and comments.
I am looking to get started with square for payments and scheduling.
Does square charge a processing fee on appointments booked through their app BUT paid in cash rather than credit card?
Now that I've watched a couple of your videos it struck me how well done they are. Please consider doing a quick video showing your set-up: lighting etc. Thanks.
Hey Ken,
Thanks for the compliments on the video. I'm learning my way as I go. Good idea to show my home studio in an upcoming video :) I'll make sure to fit that in!
appreciation the time you’ve taken to share the tutorial. Thank you
Thanks Dimmy 🙏 Hope you found it helpful.
Just a heads-up, Square has changed their pricing models, removing some features from the "Freemium" model including calendar syncing making the free version pointless for most people.
They have also been overtaken by several other scheduling apps/websites including Calendly for ease of use so this app is left with a very limited market (that doesn't include me, I've switched).
Thx for sharing!
Hi tim can you please tell what you switched to because I was thinking of getting square but i don’t know anymore 😅
@@jessahgase6919 I switched to Calendly but I Thought I was using the free version and it turns out I was using the free trail and when that ran out they cut a lot of features that I needed so now I'm stuck for a decent scheduling app that does what I want without costing me a lot of money when most of my appointments are made in person anyway so paying a subscription would be pointless for me.
Sorry I couldn't help.
Would add though that if your prepared to pay the subscription that Calendly is way easier to use than Square and has all the features as far as I can tell in a much more intuitively laid out website
@@skyfawn Thank you for the info I really appreciate it!
I appreciate the informal manner with which you explained the experience. I spoke to someone at Square Support and she did help with specific items, but I certainly learned a few things, here. Thank you and Happy New Year!
Thank you Nicole for the kind words. Good you talked to support as well! Happy new year to you!
Perfect, just what I needed. I shared with my friends.
Awesome, thanks. You may also want to check out the very details overview of alternatives here: thesalonbusiness.com/best-salon-software/
You covered exactly what I wanted to know. Thanks!
Glad to hear that 🙏
Signed up through your link. Thx
Thanks buddy 🙏
Thank you so much for your video .. it helps a lot
🙏
Really great review John. Thanks. I did find it very helpful.
Thanks Ken for the kind words!
Very useful information! I have been using square payment system/ POS for 4 years but did not know that square had a booking solution. Square really need to do a better job at promoting their products to users. Quick question though: How can I scale this to allow for isolate staff services and integrate it with my payroll?
Glad you found it helpful! You can set up which specific staff members can perform what services (if that’s what you’re looking for). They do have some integrations which you could look at to see if it integrates with your payroll. However, they also offer their own payroll system as well so could also be an option. Hope that helps.
Great info thank you so much! Glad I found you 😁
Thanks! Good to have you here!
Same!
I love it but really don’t like that I can’t collect a deposit when the client is making a appointment
You can. You can either charge the full amount, a fixed fee, or just ask for card details and then charge for no show.. Or are you looking for something else?
@@TheSalonBusiness when they go to book, does the enter card info come up case I don't see it when I do a fake appointment booking.
It doesn't have a deposit but if you have people put this card info to make an appointment it will put a hold on their card. That way if they no show or cancel too late you can have a fee that will charge them in that instance. You let the clients know on cancellation policy
@crownnailz have you figured out how to take deposits… ? Trying to figure out the same thing
Great vid! I appreciate how you walked us through the different features and the integration with Wordpress.
Here’s a quick question though!
Does square charge a processing fee on appointments booked through their app BUT paid in cash rather than credit card?
Thanks for this video, it was very helpful.
Thank you for the kind words 🙏
Really helpful and useful video. Thank you!
Thanks Pete for spreading encouragement 🙏
Great Explanation!
Thank you 🙏
I really appreciated info! Thank you so much! Very good and useful.
Thank you for the encouragement Marija! Glad you found it helpful!
Thank you Great information!!!
i having an issue with the time slots for example i want to have a 9 am booking , 12:30 , 4:30 but it’s showing when i do an example booking a 9,9:30,10,10:30 , i am a nail tech it’s definitely impossible to have 30 minute apart appointments 😂
Did you find a way to change that? I’m also having the same problem
Great Video thank you!
Thank you so much for this.
Glad you enjoyed it 👌
This is a really good tutorial
Thank you Francisco 🙏 Glad you found it helpful!
Thank you~ Thumbs Up!
🙏😘
What about for the customers that prefer mobile pay? Like Cash app, Venmo, Zelle Apple Pay.
Square wants you to use their processor. For options, see: thesalonbusiness.com/credit-card-processing-for-salons/
Thanks for the video. But you skip the part that I need.
How to get a drop down menu within the service for booking on a single service type. Options
After you create your service press the new variation button to add variations of that service. This creates the drop down menu
👌
Very useful tutorial. I just emailed you with questions for sign up regarding my spa business. Hope to hear back :)
Glad you found it helpful and thanks for your email 👍
IS there a way to have priority booking on Square Appointments for Members to book before the general public?
Good question. I don't think so..
hello how can i set up the time and dates i am available so they don’t pick a day that i am not available??
Hi,
Yes you can do that!
Good question this is my concern. And how do I block off days or times that i am already booked before I launch the square booking
29:00 I hope I could get rid of the banner in the integrated frame but no option for that yet
Yes, you cannot. You can check out alternatives here if you want a smoother online booking integrations: thesalonbusiness.com/best-salon-software/
how will I get notifications to confirm appointment. Edit:I don’t get Notified when a client makes an appointment
Hi Diego,
You need to enable notifications. You find this in the staff section in your Square account.
Are you able to add selections onto the services? I.e. Paddleboarding lessons but with options to select wetsuit size, buoyancy aid sizes etc. Also a function to add their height/weight?
he literally showed the modifir options on that and said we wont go over that. i think its glitched
Got another question can someone get color with someone and get a blow day with another if you have an assistant.
Hmm.. Good question. Would need to test that!
How I change a dark blue and light blue to make a different between future appointments and the past . Everything shows one licor to me
I'm stuck adding "Options". How do you add that? for example, I see when your customers want to book Manicure there are 2 Options. How do you add that to your service?
What is the best forms to intergrade with square? I can't find a good one...
Not sure actually. I am using Mangomint now which has forms integrated. Check it out here: thesalonbusiness.com/mangomint/
Are you paying subscription with all that features? Or is it free?
Yes, you need to pay for all features. Compare all your options here: thesalonbusiness.com/best-salon-software/
Heads up, this is the most unnecessarily complicated process setup. I’ve used genbook and booksy, those are way easier to set up.
So, we are able to create ‘Categories’ on our end but how do we set it up so that customers are able to view services under the categories? I offer many services and I’d find that it would be easier to navigate.
HEY NYLA, HOW DO YOU CREATE CATEGORY AND SUB CATEGORY?
I'm afraid not. See response from square here: www.sellercommunity.com/t5/Feature-Requests/Is-there-a-way-to-create-Appointment-categories/m-p/191240
When I do a test booking it won’t let me select any of the days of the month do you know what I can do to fix this thanks
Have you setup your staff availability? It's probably just a setting somewhere you are missing..
Does square calendar have group classes? Also does it allow you to tag a service in certain parts of a shift? Also does square have a forum of people who use square to find providers or stylists? We currently use Vagaro. I didn't think to look at square because we were primarily looking for salon schedulers but now I need a better time tracking software for payroll so I am considering using square as a scheduler if it has the ability to attract new clients.
I don’t think they do group classes and they don’t have a market place like Vagaro does.. If these things are important to you, you should probably stay where you are
Im trying to help my gf set up a website for her dance studio. Im a developer so I'm very technical but I dont want to have to re-invent the wheel. Do you know if there's any scheduling solutions that support classes, so a 1-to-Many relationship, ie. booking one teacher for many students. We're looking to set up Square POS for the payment solution, and checking to see if we can add virtual bookings and eventually memberships as well. Awesome tutorial!
Thanks! I know that Acuity supports classes as well as Squares payment gateway. You can learn more about it in my review here: thesalonbusiness.com/best-salon-software/
There's nothing about the discount code. Can someone shed some light on that? Mine doesn't work
The code I had just expired. I have removed references to it now. Sorry about that.
Is there a way to take a deposit only when a customer books an appt?
Yes 👍
@@TheSalonBusiness where can I find that info?
Hello, how do I add options to my services? I see underneath you manicure service you have 2 options for them to choose from. How do I do that? My list is too long and I hate it. Being able to group a few items would be a great relief to me. Thank you!
Hi,
I’m using service variations on the service. Each service variation can have a different price etc. you can learn more here; squareup.com/help/us/en/article/6689-item-options
@@TheSalonBusiness I only see it for items though ? Not services.
Great info
🙏
Ok I can’t find the answer to my question. Please help!!!
So I’m a hairstylist and I also do eyelash extensions. I split all my appointments up by certain days.
For example.
Monday eyelash Extensions
Tuesday hair extensions
Wednesday vivid color
Thursday clipper cuts
Friday toner, haircut, deep conditioning
I do this because it helps me work faster not having to jump around from one service to the next.
Now my question is is there a way I can set it to where my clients can only book themselves on certain days at certain times? Like if I have eyelash extensions they need to be booked at 9 not 10 to fit the number of clients I need for the day. Because them booking them selves at 10 instead of 9 makes me loose a space for a client that I could have fit.
I hope this makes sense! I’m really struggling!
Hi Kristal,
First, very smart to optimize your services!
I don't think you can control time on service level. What you could try is to attach a resource to the service (e.g. Lash room) and only make that room available when you want to have bookings for lash services. This does not need to be a real room. It can all be the same room. Just that the system should not allow people to book a certain service when it's occupied. Another option is to have multiple staff (that all are you). E.g. Lash Kristal and Color Kristal. You then set schedules for your different “personas” different days..
@@TheSalonBusiness ooh that might be a good idea! I’m going to try that. Thank you!!
11:48 For the section to "Take Payment," are you able change price when you click on the button or is it only set with the service that you already set for the appointment. For example someone decided to give a cash tip or hair was much longer so there was an extra charge?
I’m pretty sure this is possible.
why square appointments not work on pc? only for cell phone or tablets. its so difficult work in the salon with the app in the tablet.. I want to open the app appointments in my pc but I can't.
Hi,
You can open in in the web browser (like I’m doing in the demo)
can you change the booking website url to your business name?
Do you have to have the upgrade version for the add on services ? I can’t seem to find that setting on mine .
I have a mobile Thermography business, and square sends my billing address to patient, which is not where their appointment is. How do I change this?
You should be able to different addresses for this purpose. Have you looked under settings?
Great video. very clear and educational. I am running a massage business and am thinking of changing to square booking. But: I have some questions: Can I put discounts onto my massage services? if so, how? also I am wanting to create monthly membership options for my clients where they can have there massages automated on a monthly bases. do you know if this is possible? I seem to be able to make monthly memberships for items but not services. any help would be hugely appreciated.
Hey Luke,
You can have do discounts on services. Should be able to this as you define the price on the service if I recall correctly. Memberships is a little bit trickier. Square has subscription payments so you can have your customer purchase a monthly recurring payment. It’s rather limited. You cannot tie it to a specific service or give access rights to something etc. but it allows you to bill in a recurring basis. I hope they will extend this feature.
Do customers have to pay through square? Or can they use cash, check, venmo etc in person with no fee?
Yes, you can accept e.g. cash
Do you know if there is any way that at time of booking or perhaps before, is there a way to ask online booking questions? For example, as a consultant, I would like to ask a question or two to get client answer ahead of the appointment.
You can do this via “square contracts”. See link for more details: squareup.com/help/us/en/article/6721-create-and-send-your-contracts-with-square
@@TheSalonBusiness thank you so very much for the link you just provided and for this excellent review. It's really helping me to narrow down my choice and right now, I'm leaning towards Square Appointments.
Glad you found it helpful! John
I have a question, how can I make categories for the appointments? For example, create a hair categorie to put all my hair cut and other hair services
You can do that. Maybe this one helps: www.sellercommunity.com/t5/Square-UK-Product-Updates/Square-Appointments-Display-Services-with-Categories-on-the/ba-p/327641
How do I set up my app to get a confirmation or decline option ??😞 my app are getting confirmed right away does t let me
Review them first 😩
Same
You can configure this under appointment preferences. See squareup.com/help/us/en/article/5351-manage-your-square-appointments-account-settings
I haven’t finished the video yet but is there an option to put like a password over some services that you want limited to some clients/customers?
I am not sure you can do that. There’s probably a creative way to go around it though.. Like two separate accounts or linking to different staff depending who should have access..
Very good video mate, do you know if there is a way to give set times for services? as Im an electrician 'Id like to set morning and afternoon windows? such as a 8 am 3 hour and a 12pm 3 hr, allowing enough time to get between jobs etc and enough time to complete a repair or installation.
Yes. You can just block your calendar when you don't want to be bookable. You can also add before/ after preparation time to allow for travel for example. So there should be a few ways to address this 👍
@@TheSalonBusiness Awesome, Thank you so much
Will Square Appointments allow multiple clients to book the same time slot?
My business sees 10 clients at a time... I want 10 clients to be able to sign up for a time slot before the time slot is blocked off as full.
Is this possible?
Can someone please advise how to send a group sms to all clients via this square appointments software please? Thanking you in advance
You will need to activate the marketing package from Square. Appointments alone only do notifications
Thank you for this tutorial...very helpful and some features I didn't realize were available. I am a sole practicing massage therapist, currently using MassageBook for scheduling software and square for everything else (payments and website) and i am looking to mainstream this by using one system for everything. My main concerns with switching to square appointments are this.....1. digital intake forms are an important feature to me so would need to find a work around for that. 2. I rely heavily on SOAP notes but I understand that square features a notes section as well as a file upload so worse case, I could use Google for notes and upload into client profiles (a bit tedious) 3. biggest concern: transferring my client profiles from Massagebook to Square. Can that be done or do I have to manually do that?!
Did you ever test this or find a solution?
25:08 maybe you can look into the import/export feature as shown on this time stamp.
Curious to hear if you switched!
Also want to find out if square takes commission of cash payments from appointments booked through their scheduling app. Anyone can provide info on this?
@@alejandragonzalezguel900 square charges for credit card fees only
When a client wants to book I get a text message telling me to review their request. Instead of taking me into the app it takes me to a web browser that I have then log in to even see the booking request. Is there a way to simply check the booking request and accept or deny it via my mobile phone?
I don't know of the top of my head.. Would indeed make more sense that it goes to the app and strange if it doesn't..
did they let you customize your embed booking widget in any updates since this video?
Is there a way to have specific times for the clients to choose from rather then them being able to book any time during your hours.
Hi Destiny,
I had the same question - and unfortunately no, you cannot allot specific time slots for appointments. The only way to work around this is to go to Appointments > Settings > Calendar & Booking > Reservation Guarantee. Select the "Business must accept or decline all appointment requests" option. This will then notify you any time a customer requests an appointment - then you can change the time they chose to one that suits your schedule. Of course this is quite a headache in my opinion.. because you must notify the customer that they must be placed in "x" time slot. Many people have asked Square to add a "time slot" feature to their site, so I am holding out hope that they are working on this - as it's a must for service-based businesses!
@@castle.in.the.sky. so I sort of figured out a way if you go on the app and change your business hours and change the start of your day and end of your day to how long your service if and then add more business hours to the day and do the same you can have control over the start times for the services
@@destinyagolio you can also create recurring appointment for yourself to define times a little more for example I book in 3 hr time slots so if want some one to come @ 8 I make the time for that service 3hrs and book a 5 min recurring break. To define the times.that are available
Is it possible to discount a 'service' at the checkout online?
Yes 👍
How can I mark a job completed on the calendar?
Why can’t customers see modifiers on appointment?
Hmm.. Thought they could. Should report that to the Square team!
What if my booking is not showing for my clients how do i get it to show
Does squire give me acces to download all my customer database with their numbers.?
You can extract client data - not sure of the top of my head which exact data they will provide you with though..
If you make / book appointments for your clients can you input their card info ? For no shows ?
Yes, see this article: squareup.com/help/us/en/article/6068-use-card-on-file-with-square-appointments
Am I able to offer certain services on specific days? like I offer 3 services but one of them I only offer on Tuesday and Thursday, how can I specifically put those services for those days on my calendar for customer to book..
I'm not sure. You can obviously tie it to staff/resources and their availability but would need to look at if/ how you can do it on the service alone.
How do you set up your schedule by using a Android phone by using the square app?
You should be able to do that on Android. Have only used Apple though..
I figured it out. Thank you❤@@TheSalonBusiness
Hi, is there a way to add a 10 session training package to a client and track how many sessions used?
No. But there are some workarounds here: www.sellercommunity.com/t5/Square-Appointments-Feature/Feature-Request-Create-packages-including-multiple-services-via/idi-p/5372
does square have a client facing app that they can download from the app
store?
Can clients see there old appointments from the past
Hi,
There isn't an option for the customer to log in and view their appointment history. As a workaround, your customer could refer to previous appointments using their email notifications as long as they haven't deleted them…
Question:
If a client book a slot for a certain time and it goes over the set time. Is there a way i can charge for an additional hour ?
Could you maybe just an a service hour as an item that you add at check out in case that happens?
@@TheSalonBusiness not sure do you use square space ? And if yes have you ever ran into this problem?
The tutorial is on Square Appointments. Square space also has a similar product which I've used a bit. Generally, you should be able to charge extra at check out if you want..
How can I double book an appointment
Do you mean adding processing time that allow people to book during that time? You configure that in service level
What if you are not accepting new customers but just want to use Square for booking existing customers, is there any feature for that? Thank you!
I don’t think so. You would need to protect the URL to the booking page or widget from new clients..
Would the client booking an apt need to download an app to schedule. I am absolutely hating that clients have to download an app just to do that.
I hear you. You can share a link where they can book (without the need of an app).
How I create modifiers for services
i face to difficulity to set availablity even I set everyday in availability but when someone booking only weekend days showing on website ,, please help
Hmm.. I have not seen that issue before.. You should reach out to the support if you still have issues..
Hi, I want to set up some services that can only be booked as add-ons to a main service. Is this possible?
Square does offer the ability to adapt a service but not really add on. Have you seen Mangomint’s service customization feature? It allow you to offer additional services which increases time and price while booking. You should check it out. I go into more detail here: thesalonbusiness.com/mangomint-review/
Does the booking system integrate with your square eftpos machine?
Sorry but don't know what eftpos is..
I've watched this twice but I didn't see you cover how to link "options" to services. Did I miss it?
Is it attributes and variations you mean? squareup.com/help/us/en/article/6744-custom-attributes-and-item-library
I run a kids hairsalon. Multiple kids book in from one family. They are booked in under the child's name. Do they need to imput child's name and credit card details each time they book? Or does the system remember the kids names so the details are automatic?
Interesting use case.. I think you would need to do it per client..
Would I be able to use Square for a dog grooming business?
I expect all the software I recommend here would also work for dog grooming: thesalonbusiness.com/best-salon-software
Hey I have a question. If I am doing a Fitness and Personal Training Business, and want to allow people to book in classes, how do I do so, for example, 3 people per appointment from 10am-11am on a certain day. And also I have another question, with doing a Fitness Business, I charge $60 for a 1on1 session, however, I want to make it where you can buy 6 sessions for $45 each and book an appointment on the days suitable, how do I do so?
Square appointment does not support classes unfortunately
Can consent forms be sent to clients? Can they be saved to files?
Can you use contracts for this? squareup.com/help/us/en/article/7104-contracts
Can this be used in a tanning salon? where clients buy blocks of minutes? Also how many calendars can be on the system?
It should work for a tanning business. You probably need to create options for different time lengths that they can book though.. You can have multiple calendars. Haven't maxed it out yet :)
@@TheSalonBusiness
Did you figure this out yet with square
does square appointments have a no gap feature? where it makes sure you dont have any gaps? goes based on your first appointment booked on the day then books around it (above or below the first appointment) so it doesn't leave any gaps or open spaces?
Interesting feature. I don’t think so. Haven’t really seen that on other platforms either..
Heeey so I have a problem,I can’t get the app to be in Arabic or even
Hebrew and my clients don’t know how to manage it .
Hi,
It's possible that your language is not supported by Square..
Review starts at 2:10 for anyone on a time crunch :)
Thanks Ryan :) My first review, will make intro shorter for next one :)
@@TheSalonBusiness It’s a great review, very thorough, found it very helpful! And no worries!
Does square have a way to track packages sold and used? For example, I sell 8 fitness classes. A client books a class, Will square be able to tell me they have 7 classes remaining?
I don’t think there is support for classes yet in Square..
Hi there, how am I able to have clients book for a set time and set day. I’ve tried to edit my availability and for the week but when I have them book it won’t show my times and show I’m booked already
Are you doing classes? I don’t think there’s support for that unfortunately..
@ 6.10 he selects more than one service, does anyone know how to do it? I did click on the 'Show "Schedule another Appointment" button
in 'Scheduling Page Options'. but don't get it
Hi,
There is a switch in setting for enabling this. Default is that you can only pick in but you can enable picking multiple.
Can some services be prepay and other services require no prepay?
I believe so - at least most of the software in my top list would support this: thesalonbusiness.com/best-salon-software/