The People vs. Ticketmaster: Do Live Nation's practices impact prices? (Marketplace )
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- Опубликовано: 30 ноя 2023
- Ticketmaster has recently been in the hot seat over its handling of ticket sales to some of the world’s biggest concerts, including Drake and Taylor Swift. Tough questions are being asked about the company’s practices. Fans say they’re fed up with the high cost of tickets, while the former CEO says they should stop complaining. Plus, a reseller gives us the inside scoop on how he scores tickets and sells them for a profit.
#Ticketmaster #LiveNation #Investigation
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THE PEOPLE VS THE TICKET GIANT
reporter
ASHA TOMLINSON
associate producer
MICHELLE MCCANN
editor
AARON TAYLOR
field producer
STEPHANIE MATTEIS
camera
NORM ARNOLD
DAVID MACINTOSH
JOHN LESAVAGE
additional footage
TIKTOK
POND5
RUclips
art director
DAVID ABRAHAMS
media management
ASTORIA LUZZI
social media producer
AMARA MCLAUGHLIN
colour correction
KYLE J. SMITH
sound mix
DANY TREMBLAY
project manager
VICTOR KERR
resource coordinators
MARC CORMIER
SAM NAR
news rollout producer
JENNY COWLEY
packaging editor
BENNY KOSHY
packaging producer
LINDA SIBONY
promo producer
GREG SADLER
senior producer
TIFFANY FOXCROFT
executive producer
NELISHA VELLANI
FIRST BROADCAST December 1, 2023
I work in live regional theatre which includes some concerts and plays (think a step down from Mirvish). Joey is right about 2nd shows being planned in advance. Shows are booked between 2-5 years ahead and sometimes more than that.. A second show is never 'just added'. That's a marketing ploy. It's planned.
500$ for nosebleeds is such a scam!!!!!
Live Nation should be Federally investigated and imposed with some serious regulations.
TM is fine tuned robbery. I've heard artists be shocked to find out how much their own ticket prices are. Which implies TM sets the ridiculously high prices, not the artists.
Also heard that TM absolutely refuses to do anything about scalping. Which in today's digital world would be incredibly easy to atleast curb if not outright eliminate.
The list goes on and on. You know what I've never once heard about Ticketmaster? Anything good from anyone ever.
Ticketmaster should go down in history as the biggest hindrance to live entertainment of all time.
There's documentaries where you learn how Ticketmaster actually teaches and helps scalpers! You should only be able to resell a ticket two times and only then for %10 more than you paid. Not just that but no ticket company should have exclusive contracts with venues. That alone would fix most of the issues of scalping and price gouging through fees.
@@robbo8611
I disagree. They should make tickets available BY NAME ONLY, and if you want to sell it (because you can't make it), the name can be changed once, and it will be listed for 10% BELOW what you paid for it. Having it 10% above means I can still make thousands of $ if I buy a few dozens tickets and resell them.
@@robbo8611 CBC News went undercover exposing ticketmaster for being in collusion with ticket scalpers.
The Artists can opt in or out on dynamic ticket pricing. TicketMaster/LiveNation's algorithm determines the price based on demand and speed of sales. Also TicketMaster/LiveNation own 63% of the concert venues in the US, they own the food/beverage service companies, merchandise companies, etc., etc., etc. 1000% a monopoly and people are still lining up to get gouged
It's absolutely predatory. I can't imagine how anybody goes to see live shows in North America anymore. To give some context and contrast, the last time I saw Roger Waters in concert in Tokyo, I paid the equivalent of about CDN$90. Not a prayer that I'd pay more than 500 bucks.
You know its messed up when I can fly to Europe and see a show for much cheaper compared to the US & Canada.
And to the former Ticketmaster CEO maybe people like you in glass houses shouldn't be throwing stones.
I’m surprised there was no mention of how Robert Smith of the Cure tried hard this summer to keep resales down and low fees. They still made record amounts
We really wanted to get tickets to see Alanis Morissette in Toronto, but we decided not to click the Buy button when we saw $90 in Ticketmaster fees for just three tickets. That’s totally insane!
Ticket fees shouldn’t exceed $20-$25, TOPS!
The interview with the former CEO is society 101 explained. Honestly, there is so much money into this business, that authorities don't care and it won't be solved any time soon. It is all about the money!
The fans don't need Ticketmaster/LiveNation. The artists don't need Ticketmaster/LiveNation. The venues don't need Ticketmaster/LiveNation. Time for it to go.
It would have been interesting to have a few artists be interviewed for this and get their take on it/how it affects them/why they can or can't do anything about it themselves. Interesting to see the reseller's perspective.
They can and they do. It's been proven many times that artists have it in their riders to hold back tickets for the secondary market. And don't think for a second that they aren't involved in setting the face value along with the promoters.
If I pay $400 to buy a resell ticket, the actual ticket price is 350, and 50 goes to ticketmaster fees. On top of that, the seller will only get 300, 50 goes to fees. So in total ticketmaster gets $100 out of nowhere
Ticketmaster and stubhub, charges fees on both the seller and the buyer on resale. I think it added up to more than 30% in fees!
TicketMaster holds venues as hostage is another angle to look at. Theres another explainer video about this and this is why even if a competitor pops up with fair pricing, venues are hesitant as they'd get blacklisted by TicketMaster.
I think the artists should sell the tickets themselves on their websites. Make them digital and non-transferrable with free cancellation so people can buy last minute.
Love the Pixies! It’s amazing that they are trying to work around the
monopoly. All bands should follow their lead.
Here's a thought. Business ruining fines and penalties for malpractice. Companies are well aware of what they are doing is wrong before being caught doing it. Make it so they will be adverse to doing it in the first place. Though only applicable if the lawmakers will actually their job to protect the people and not fill their pockets in corruption instead. Going to live events under these flags are simply not worth going. Get better enjoyment from a recording or live feed. Less disgruntled about it afterwards. Good cover story this time around CBC.
Pearl Jam was complaining about this stuff 30 years ago.
"I don't think I'll be able to make rent with this." at the end omg I cracked up laughing
Even if they only keep a small percentage..... Vastly inflated surge pricing will ensure that small percentage will not be a small dollar amount. That guy seems like the kind of person that would run a sweatshop.
Glad Marketplace is back!
It would be nice if Ticketmaster brought back Print at Home tickets. Most tickets are now mobile delivery. Not everyone has a smart phone. Flip phones don't work, not getting a smart phone just to go to a concert. Will call delivery not always available either.
You can go to any TM outlet (usually at the venues) and get hard copy tickets printed.
What a great story! CBC give this reporter a raise and a promotion!
30% of tickets sold with the intention of attending will have to sell or give away due to life, commitments or conflicts. There will always be a need for a secondary market. If you cant go to a show, you need a way to sell it. Also after Covid, demand for events is sky high. It was rare for concerts to have back to back nights. Seems like all artists have 2 or 3 shows, with prices still high. Imagine if it was 1 show. It would be even higher. There is an element of supply and demand at play here. Strategy buy week of the show or day of. Theres always tickets available & always desperate people looking to unload. Remember the day after the show, the digitial ticket is worthless.
Once they started with the dynamic pricing I stopped going to shows and live music is one of my favorite things to do and I really try to support the bands I like ( metal fan), but once the dynamic ticket pricing started, I tapped out. I follow a bunch of bands and usually get presale codes for shows and I was noticing a 300% uptick in pricing during presale, especially if there is a big waitlist. The only thing that will get them to stop is y'all have to stop giving them your money, that is the only thing they will listen to. Don't get me started on merch and merch fees.
Why are scalpers allowed to use Ticketmaster system in the first place? Lawmakers need to step in.
He's right it is a business, and businesses are beholden to the law.
If people stopped paying such high prices then artist's etc... will get the idea to lower. Also that much there's videos on RUclips etc...that much money better come with a meet and greet dinner. Your paying enough for their high lifestyle and what do people have?
i went to nine shows in europe over a month trip. never once was i charged a fee by a venue, or for purchasing online. NEVER ONCE>
ticketmaster is highway robbery.
im not sure why anyone agrees to play at a ticketmaster venue.
i got to punk shows...and sometimes the fee is over 50% of the ticketprice!!! id rather pay at the venue day of.
Why has there not been a Class Actio Law Suit against Ticket Master ?
Was going to see Morgan Wallen in Ottawa last year. Absolute joke what the cost was for tickets. Nosebleeds were around $750-$900.
I hate ticket master pricing and the process of getting a ticket. But at the end of the day, it is you as a buyer has to refuse to buy tickets when it is over price. STOP BUYING and it will send a message. But people still buy the ridiculously high ticket prices, so it tells Ticketmaster that there is a market and a need.
Just my two cents.
This is just the modern version of scalpers. There have always been people who manage to buy up a number of tickets and attempt to resell them at higher prices. Just when I was a kid it was easier for them to be caught because they had to stand outside the concert or event to do it. I've never thought it was right but I'm not sure how it can be controlled. I do agree that ticket master and those companies need to regulate the costs on their sites more instead of doing "supply and demand" pricing.
If Ticketmaster and live nation says it comes down to the artist and the promoter, bring it to light, all the artists and promoters across Canada or the world even the USA and go after live nation and Ticketmaster and make it affordable or not greedy company.
The thing is, artists only put on a limited number of concerts. That automatically raises market prices for tickets to those shows.
As for me, I just do not go to concerts. They do not interest me.
2 things need to happen:
1) Ticketmaster and LiveNation must split up, such that TM is not the exclusive ticket vendor of LN venues. This way, other ticket companies could be used at the option of the artist or promoter.
2) Ticketmaster must exit the resale business. That way they can’t double dip on service charges and they are not buying the best seats themselves and reselling for massive profits.
I do not attend concerts or anything ticketed by Ticketmaster and the monetary price is the only reason.
There's a local AHL league team that plays on the other side of town, $20 for nose bleeds on a weeknight.
Nope. Not ever.
$5 is my limit for nosebleeds when a small coffee is $9.50
Here’s a solution. Assign the ticket to a person just like you would airline tickets. Ticket can’t be transferred.
They charge the prices people are willing to pay. We're those concerts so empty?
If you're being seated not as where advertised by the retailer. That's a faulty product.
"Rosen"
Ticketmaster gobbled up everyone else (Ticketron, BASS, et.al).
Funny how they are no tickets in the section you want but 3 days before hand a boat load of seats open up at 3 times the price.
I've voted with my wallet. I'm not buying from Ticket Price Gouge. TM does not just sell concert tickets, but also handle ticketing to many sports arenas. Controlling near monopolies like TM would take guts the governments of Canada and the USA don't have.
They keep 5% of the ticket price so a 500 dollar ticket they get 25 bucks that’s hilarious.
It's a big price to see your favorite artists
Still getting bonuses huh? Tax money well spent
Laws are the first step but consumers need to take responsibility. Spending a whole summer’s wage or a month of rent on any hobby is careless
As the old pricing adage goes, "whatever the market will bear". If people are willing to pay it, profiteers are going to ask that price.
@@DougSpringer1 Meaning the former CEO was correct. They tried to villianize him in this story but at the end of the day, if the demand is there, they will pay. Guy at the concert said he wouldn't be able to pay for his rent because of the high ticket price, yet he's still at the concert. At some point, people need to take responsibility for themselves.
Filthy vultures have completely ruined concerts for most Canadians.
But didn't Ed Sheeran work to keep his prices low and prevent outrageous ticket resale prices?? So it CAN be done, it's also somewhat up to the artist. He is proof. Taylor just pretends it's all tm's fault.
Exactly. The artist has the ability to say no to the platinum ticket program, and that is what Ed Sheeran did. Taylor and other artists absolutely have more control and say.
Fred Rosen sounds like a mobster lol
Seriously, he couldn't paint himself as more of a vile corrupt person than he did here, and is only further pushing public opinion against Ticket master.
What is often missed is that TM is a de-facto punching bag for the whole industry, venues, promoters, and yes, even artists in some cases. Equal scrutiny needs to be given to all players. Taylor Swift has more than enough pull to force change, the fact that hasn't happened even after the debacle down here in the states tells me she's complicit in this as well. She is probably getting a cut of those outrageous resale prices because of her massive following, whereas other artists might not get such a sweet deal. Notice how the lone voices for change in the industry are the acts that don't have millions of fans crying at their feet.
And at the end of the day, the former TM CEO, while very punchable, does have a point. If people suddenly decided they weren't going to throw thousands of dollars to worship a false idol on a jumbotron, the system would change in a hurry.
wanna pay your monthly rent? or go to a 3-4 hour concert?
Man like Carl
Why not abandon the entertainment industry? It’s a free market. Stop going and promoters will find different avenues that bring people back to the concerts. I blame poor financial education and willpower for the issue. Why don’t people get upset with Louis Vuitton for charging $5k for a bag? How are tickets not different from a secondary bond market? Platinum seat has no value in economics or society. It’s all in your head. Unless they actually give you platinum bullion as a thank you. I’m pretty sure we’re can’t be that obtuse.
If you're willing to pay $600 to see them,ticketmaster will still keep exploiting.
I decided not to pay more then 100$ per show . The artist are already millionaire. And I will never been I just move on . More then day of salary for about 2h of fun come on people we have to be raisonnable .
And this is what is wrong with capitalism. And Fred Rosen is going to hell
… or just go see local bands instead. $20 per show and you are close enough to actually see them …
Ticketmaster is and has always been a ripoff
Ticketmaster is a disgusting and deplorable business. I don't know why entertainment acts choose to use them to handle their ticket sales.
The artists don't choose them - TM/LN has contracts with most of the venues (almost all of the large ones), so if they want to play at those, they have to use TM.
Destroy ticket master they take advantage anybody anybody that says from the business side is it fair game bring it on to make money in a greedy fashion the ceo love money but does not care about customers if he did, he won’t be doing this crap 💩. Greedy as hell and very bad service and very poor to thier customers it is a shameful and a disgrace of a service ticket master.👎🏻
Why not interview Drake it’s his concert so he is 100% responsible. This is how he paid for his Mansion.
Young lady worked all yr. just to afford his RIP OFF PRICES
they cry that cannot pay grocery but wasting lots of money to watch taylor swift- like a piece of cake
I'm really quite thankful I don't like live performances. I went a few times years ago when I could buy actual tickets in person. When it went online only with massive fees I was done.
I have boycott anything ticketmaster. I would rather seen local bands then this garbage. It's a monopoly and it should be stopped.
❤️❤️❤️❤️❤️❤️
Oh vey mistah Rosen.....
lol i can’t stand Drake. Gross.
Lmao these swifties crying is just too much
Exactly 😂😂😂
OR don't buy the tickets and watch the prices fall
Capitalism is freedom. If people want to be dumb with their money or debt, it shouldn't be everyone's problem. Let people who are financially irresponsible pay the prices. There are no obligations to buy concert tickets and concerts aren't a right and tickets can cost as much as they are worth, regardless how expensive they can get. Freedom isn't free - selling misleading/ misguided information on products and services the other hand, is terrible and should be punished.
I've bought many tickets the hour of the concert for very discounted prices. Ill tell a skelper to take my 20 bucks or hold the ticket until the end of the show.
Price gouging is not freedom.
There is no way on God Screen earth I would pay this kind of money to see a performer.
Stop buying tickets. Simple.
Well deserved for losers
THE CEO IS RIGHT...the worldnisnt fair. Going to concert or sports game is not a human right, the company is running a business. These "fans" have no smoke, they should take up the issue with the celebrities..they have the ultimate say. The celebrities are quite because they dont care, they will still get their millions.
These folks need to get a life and simply stop buying. I love the Leafs but will not pay the prices charged although I can afford it.
Your American Taliban
No am not!
But didn't Ed Sheeran work to keep his prices low and prevent outrageous ticket resale prices? So it CAN be done, it's also somewhat up to the artist. He is proof. Taylor just pretends it's all tm's fault.