@Adinkydude probably not? People say that service dogs retire because they have jobs, and eventually they become unable to work. Service dogs aren't put down just because they can't work anymore
Our family adopted a retired K9 search dog and the rescue didn’t tell us he followed specific commands and hand signals to go to the bathroom. Also as soon as we’d put his harness on for walks he assumed he’d be on duty and REFUSED to do anything other than sniff. Service animals require a LOT of training and it’s not just something a certificate can prove
My husband had a mobility assistance animal (He is now retired and after getting several surgeries he doesn't need a service dog like he used to) and we had hundreds of hours of training a year after he was fully trained. We learned really quick that when people said my dog has a certificate and is on the National Service Dog Registry blah blah blah that they were faking!! When We would tell them that there is no such recognized list and the National Service Dog Registry is fake. It infuriates me to see to see people passing off ill behaved pets as service dogs. I used to work on the trailer for Military Working Dogs and those pups worked so hard just like Police Dogs. It always makes me happy to see these babies go to a good home! I wish they would give families who adopt Working Dogs more of an idea on their training as it would help make transition for both the dog and the family easier.
@@theplasmawolf a couple of weeks. Our Veterinarian had that theory and from then on it was just a question of using the signal on walks and he ultimately grew out of it (he was still pretty young when we adopted him- he had to be retired due to a knee injury 😔)
As a person with (real, trained, tasking) service dogs, I can say that accidents happen (rarely but realistically) with regard to potty-but when they have happened their handler is and should be the first person to be absolutely mortified and rectifying the situation. It’s been years since we’ve had any kind of issue (and our dogs have never run wild and free the way Agnes’ did) but when it did WE were first on the scene, cleaning and practically in tears from the mortification of the experience. We would NEVER be nonchalant about it and we would NEVER leave the burden on others to take care of what happened. We now know our dogs and their distress signals/foods they cannot eat (as well as they know their mom’s)-and have been accident free for years. I hate that people like Agnes give everyone the impression that this is a-okay.
My Aunt's service dog once peed on a bus (turns out he was unwell). She was embarrassed, the dog was embarrassed. She offered to clean it up but the driver told her he'd do it since her failing eyesight would have made that every difficult. She was on that same bus 5 mornings a week so I guess he knew this wasn't normal for the dog.
My service dog had diarrhea in the lobby of a theatre (stage musical), luckily it was during the show. He had signaled that he needed to go. I went running out of the auditorium. I remember being mortified that it had happened. I wasn’t able to go back in to clean it up because I was worried about him and well he was still having diarrhea. They offered to let us come back in and watch the rest of the show. I said, “no thank you, we’re done for the night.” And I took him and left. I was sad that I missed the show, but I was more worried about him because he had eaten something off the city sidewalk. (I don’t live in the city) Luckily we didn’t need to go to the vet or anything! After that incident, I hold his leash tight when walking in the city and I carry activated charcoal and activated clay gel. One to neutralize, the other to stop diarrhea. We have not had an incident since then.
On the other hand, having and needing one, and then be doubted by the staff of every single place you walk into, is very detrimental for your mental health.
Same. I once watched someone bring their "service dog" into a McDonald's and the dog tried to bite another customer for no reason. Straight up the person wasn't even interacting with the dog.
My Mom was a secretary. When she was young, she showed the business school professor that her answer on a test was indeed correct and the answer he was looking for was wrong. She made sure that my sister and I were well-grounded in spelling, grammar, sentence structure, syllable emphasis, etc. I absolutely enjoy your story-telling. You have an excellent grasp of English. Thank you so very much for your intelligence, wit and humor. Keep up the good work!
I'm always SO THANKFUL to see the hotel clerks after a long day of travel. I do my best to be nice and more often than not, they help me out and even find ways to get me discounts! Great props to all night clerks!
Me too. And if for some reason I am early, I am polite and patient. I'll get a book and read until my room is ready, go get food if I am hungry, taking up the time until my room is ready.
@@tr-lj2vxliterally just had this happen to me and my fiancé. We were checking in and we were given a complimentary upgrade and we were so grateful. As far as we were concerned we were just being polite. When we checked out we commented on how much we enjoyed our stay and the man on the front desk gave us a free drink coupon each and an information pack on the history of the hotel (over 460 years). I'm a bit of a history geek, so I was over the moon with this! Honestly, all these little touches made our stay so special. To any hotel workers out there - thank you so much for all your hard work ❤
12 drunk English and 14 drunk Germans. This is the perfect set-up for some joke. Turns out, neither of them caused any serious trouble, but a Karen out of nowhere is XD
The only "hack" I've read about myself was that you, as a guest, can ask for a room in a specific location. If you need or prefer a room a certain distance from the elevator, or something go ahead and ask. It doesn't hurt. Being an ass and making life harder for service workers isn't a hack, its being an asshole.
It never ceases to amaze me how people treat service personnel of all kinds. I don't care if someone is the CEO of a major company, or a part time cleaner, treat them all with the same dignity and it's amazing how much they'll go above and beyond to help you.
Everyone has value. I keep reminding people they'd be in real trouble at work if all the cleaning/janitorial/trash removing staff quit at the same time. No clean bathrooms, no paper towels or TP in the bathrooms, overflowing trash cans everywhere, it would be terrible conditions under which to work. It's valuable work. It's the same at home if one partner stays home and does all the cleaning, cooking, child rearing, driving to and from extracurricular activities, scheduling and taking to and from medical and dental appointments, keeping track of birthdays and arranging celebrations, etc. That partner is doing valuable work of a cleaner, a chef, a tutor, a Personal Assistant, etc. all of which are specialized jobs that can command high hourly wages. Plumbers, electricians, appliance repair persons, all those so called "blue collar jobs" are essential. When you need a plumber it's usually an emergency. It's the same with an electrician.
@@bunnyslippers191I've been trying to get folks to realize this for years. The mayor would be no where without the trash pickup in the middle of the night at the restaurants they patronize with their cronies. And their plumbers and cleaners at their homes and hotels.
@@bunnyslippers191 very true, we always said that the office would wotk fine wiyhout managers, but would quickly grind to a halt without the cleaners. Managers agreed!
I'm retired now, but had worked for 30 years in the Hotel/Motel industry. Everything I've seen you do so far brings back memories of things that have occurred, plus a few that were not meant for repeating.
A few months ago, my mom and I booked a seaside hotel for just a short getaway. The hotel and rental car was booked through a third party, which was a whole other dumpster fire of a story, but we weren’t aware that this hotel was a full-service resort with valet and concierge. We’d never stayed in a hotel like that, so we were a bit freaked out when a couple men met us at the front to park our car and take our bags to our room. All the staff were patient and understanding and explained to us how to recall our car anytime we wanted and how to call for room service, and it turned out to be an amazing few days despite a few mechanical hiccups that were by no means their fault (elevator was being worked on after the last hurricane). Our vacation started out very crappy, but the hotel staff were able to turn it around with nothing but their attitude, and it was very much appreciated.
Resorts are a whole different experience. I stayed in a resort as part of my honeymoon and the first day at breakfast, I went looking for a trashcan to throw away my empty sugar packets. An employee saw me searching for something and asked what I was looking for. When I explained I was looking for the trash can, he held out his hand. When I explained that I have no issue throwing it away myself, he gestured to his hand again. So I put the packets in his hand. It was wild.
I'm still amazed that the rooms next to the elevators are considered bad. I always ask for a room near the elevator, and almost always get it and the rooms are great. I really hate walking a long way to my room.
They're often considered bad because if the walls are thin you can hear everyone that comes in or out and for some people that's unpleasant to sleep with through the night
I have been the one to mess up an online reservation for a hotel in the middle of the night. My tip is... be nice to the people at the front desk, calmly explain that you are tired from driving through multiple states to get home and ask if you can still get the room. They will be much more accommodating that way. Same way we handled things when trying to find camping at a national park campground and got help from the camp host who lived nearby. We needed electric sites and the whole place was booked. Calm, rational explanations will get you much further.
I have experienced many of these stories first hand. I have been a night auditor for the last 12 years. The most common story is someone trying to check in after midnight for a reservation for the next day. Even if we have room availability they do not get a free early check-in. In most if not all cases they have to pay at least $50 to a full night's rent which can be over $200. It is worse when the hotel is sold out. I cannot check them into a room because all rooms are occupied. I have to explain that we do not evict people from rooms at midnight (or 3 AM) checkout is at 11 AM. Just because the date has changed does not mean that rooms automatically become available.
The service dog one is a prime example of why it is so important to hold to your word. She should have been rejected to bring in her dog everytime. No exceptions. When people learn they can get away with something, they do it more and they push that line. Why would they try to do better if there is no consequences.
Ugh, when will people learn that "last time", "yesterday", "on the phone", "well so and so said" don't work? I worked at a university pool and encountered so many of these. The number of people who claimed they called the pool and were told it was free was ridiculous. Ah yes, they definitely called the emergency phone that only made outgoing calls, sure thing. The best part was that you could call people out for lying without ever saying that. Because we did have comp passes, so I would just 'helpfully' tell them they just needed to pop up to the office to get the pass, and they could be swimming in no time. One person actually reported me to my boss for saying "My boss definitely didn't tell you that you could swim for free because you're "such close friends" when you just told me the wrong name". It would be like his legal name being John Outlet, and they said "Johnathon Oatlettie". The sheer audacity of reporting me to the person they didn't know for saying they didn't know them because it meant I was calling them a liar is ludicrously high. They apparently yelled at him when he asked "And who are you?" because that meant he was calling them a liar. They were trespassed after demanding both of us be fired.
some are used to airbnb complains, a guess can say any lie and Airbnb will give them what they want. The guess can give you a 1 star review because they consider that the neighbors are low class african american (they said it in other terms) and Airbnb will say that the review can not be removed as it does not violate any rule. But as a host you cannot say any negative about the guess or it can be removed. So saying that someone offered them something will be acceted by airbnb and the guess will get their way.
Had a similar situation to the "Don't try to scam the person who checked you in" story happen to me For context, I'm in Food Service, not Hospitality, but the same concept applies. Routine day, I'm running food to tables, and when I drop off the food to this one table, they claim they're missing an order of onion rings. This is immediately a sign that they're scammers, because my restaurant does not serve onion rings.
The only "hacks for staying at hotels" I remember coming across was a tip that if you're not happy with the room that you're assigned, you can ask them to change it. If you are sensitive to noise or smells, tell them that when you're booking and ask if they can accommodate you. It doesn't hurt to ask if you can have a room with few/no neighbors to have more privacy. I remember that tip, because it makes sense and isn't about bullying or lying to hotel staff. It also said "ask" not demand, since obviously it depends on how booked a hotel is at the time.
I work as a night auditor, amazingly guests seem to like me and I get a lot of positive feedback from management and especially guests who stay frequently who have come to recognize me, however at least 2 to 3 times a week somthing happens with a karen/kevin and I question why I continue to put a fake smile on and continue dealing with these soul sucking people...I mean I'm good at my job but even my therapist has advised me to find somthing els, sometimes it doesn't feel like hospitality it just feels like modern day serventhood, However I love watching ur channel as does my co workers and u always have somthing totally relatable or just down right funny, keep up the good work, I can't tell u how many times ur videos have had me and my coworkers just busting up with eachother, ur awesome!
I worked at a Orlando.gov lower end chain place 🏨 . Security. Armed 14mo the 2nd time, 2006-2007 era. The 2006 period the evening-night desk staff avg 4-6 weeks 📆. The hotel had extremely high turn over. 1 woman- Deb was great she knew the business, lasted months. Employees like Deb need to be paid, treated well.
This story-one ties into another. So, even though the hotel charges 300.00 a night, there are people who check in, use the room for less than an hour, then check out. The room is hardly disturbed, they don't even appear to use the bed. Anyway, I am the GM and it's late Friday afternoon and I am preparing to leave for the weekend. We get a call that a 747, flying from Los Angeles to London had a mid flight emergency and would need to overnight at the airport for repairs. The 747 is filled with English schoolgirls and some parent volunteers. With that said, Monday and Tuesday nights, we are at 100% occupancy, Wednesdays/Thursdays at 75% and only 10% on the weekends, with 95% of that 10% not having reservations, which is why we got picked for this mission. The hotel has 300 rooms. Employees available-Myself and the AGM (who were about to leave), Front Office Manager and one agent, Director of security and one guard, Housekeeping Manager and night maid (who gets off of work at 11 PM) and one building engineer. So, first, we had to scramble to make sure that rooms were available and clean. We only have four guests in the hotel at this time and five rooms, that since 11 AM, were only used for an hour. We had to make sure those five rooms were clean. Also, we had an ADA room, rarely rented out and usually only used for business meetings. Myself and the engineer had to wheel in three of the very heavy mobile beds into that room (since it is quite spacious). Housekeeping manager and AGM add additional touches to the room. So, first part of the plan done. Second, myself and the AGM staff joined front desk staff for the check in process. What went right, is that the trip coordinator had the girls stay on the buses until check in was complete. What went wrong is that the fire department required "assigned people" to rooms in case of an emergency and the coordinator was very unhappy with us for that. Three parents helped her and it took nearly an hour to compile a list of who was going to be assigned to what room. So, things went swimmingly after that. However, the entire housekeeping staff had to be called in the next day to get the hotel back in ship shape for Sunday/Monday check ins. So, since our ownership office was closed for the weekend (the hotel was a franchise), on Monday morning I had to call the CEO and explain to him we had to burn 240 hours of overtime. He was VERY unhappy about that.
My daughter has a seizure dog for her epilepsy. We both agree that service animals should require paperwork, card, some type of identification mainly for their safety. Anywhere you go, you are asked for your ID to register for hotels or drs or government places...so how hard is it to pop out an ID for your service animal? Its going to be be next to your state ID anyways.
I have seen many people with service animals list reasons they think requiring ID would be worse. One question is how to make sure that all qualified service animals (including owner-trained animals) are on the registry but few or no unqualified animals get on. Who pays for the qualifying mechanism and the administrative costs? Also, many people are anxious about being on a central list of disabled people because of how that could be (and historically has been) abused. Molly Burke talked about her frustrating experience in British Columbia, Canada, when they insisted she needed a province-issued ID for her dog, despite being from elsewhere and having paperwork from the place that trained her guide dog. Would you require people to get a different local (state or national) ID for every place they travel?
@@remiska28 the only problem with that at least in the United States is that owner training is allowed and so if they train the dog by themselves, how are they supposed to obtain IDs who is supposed to give them to them to their dog etc. there’s just so many what ifs I don’t think it’s going to be possible with the way. The law is currently written at least until all of those questions can be answered because unfortunately not everybody has $20,000 to spend on a dog upfront and do it overtime. That’s why they self train not saying you’re wrong I’m just saying it would be really hard
It's a pity your fluffy cat couldn't join you for this reading. 😺 I try to always have a printed copy of my reservation when I check in and the person checking me in usually smiles when I hand it to them because they know it will have most if not all of the needed information.
No matter the business, whether it's retail, hospitality etc, remember these 2 rules: 1. The customer is NOT always right. 2. When in doubt, refer to rule #1.
@tigerwulff is backing up your point @@jeffreyerekson2179. People often use the first half of the saying, while deliberately, or conveniently ignoring the second half. The "in matters of taste" part isn't optional, it's integral to the meaning of the saying, and it turns the saying from a toxic attitude which encourages bad behaviour, to a more sensible "it doesn't matter if it doesn't matter" attitude.
The pirate story I feel like would have to be a duet with @crazycae with you being at the desk and her being the pirates. And act it as if you’re watching the footage the next day of what had happened the previous night.
The dog story reminded me of something that happened at a pretty high-end hotel where a dinner was being held. One of the dinner guests was blind and brought his service dog. It was a sweet dog but getting a bit older. This man (I'd been around him and the dog at other events) was not the best about attending to the needs of the dog. After the dinner there was a rather large group waiting to use the parking garage elevators to get back to our cars to drive home. Apparently, his dog had pooped in one of the two elevators and he'd just gone on his merry way without attempting to clean up after his dog or even letting the hotel staff know that this had happened. Since no one waiting for the elevator wanted to use that elevator to avoid the rather large pile right in the middle of it, someone would have to lean in, push the button for one of the floors to send it on its way, and then push the button to call the other elevator.
Guide dogs are supposed to have a command word for when they're "allowed" to poop so their human is ready and prepared to scoop it or to have them do it where it doesn't need to be scooped.... If his dog was too old to hold it until commanded, they should have been retired to be adopted out as a pet/sired new litters for whatever organization trained him. Some guide dog organizations have regulations about that and require the dog be retired at x years old. That's only if he got it from an official organization and didn't just train the dog himself or hire someone to do it.
The pirate story is WILD!! 😂😂😂 but i gotta say this for my service animal friends: ESAs ARE NOT sevice animals!! Anxiety service animals EXIST!! STOP making service animals so hard for those who NEED THEM!!!!!
I used to work at a Hampton Inn (Alabama) & people were allowed to bring pets for an extra fee. Also, my daughter & I stayed at a hotel in South Carolina that allowed us to have her dog for a fee.
The difference between real service animals and fake service animals is real service animals are actually trained, house broken and have handlers,(owners), who keep them under control and take care of them.
At our local Lego convention there is a category for first time builders called First Try. I think this works well because if you haven't completed before you only go against others who haven't either. Of course there can be very talented people who just have never entered a competition. It does also give a chance to showcase new talent.
My wife worked in at least three hotels/motels. Two in Athens OH and one in Sunbury OH. It was good times, it was bad times so there are good and bad days and the clerk was usually the one that had to deal with the situation.
I would like to say that i GREATLY appreciate the included captions inyour video! As someone with auditory processing issues, it helps me enjoy your content more!
I am a copier/printer technician and all of your stories remind me of some of the customer horror stories I've experienced and heard from other technicians. One of our biggest issues is that most work is done on maintenance contracts, but these don't cover problems and additional setups from a customer making changes to their computers systems. So we have to charge for this. Of course people hit the ceiling over this. Lawyers are often the worst "Karens", thinking because they are a lawyer, you will be intimidated into giving them whatever they expect. Do lawyers attempt to pull such tricks with hotel staff as well?
Lawyers are AWFUL! I do security & had a felony case, incident in CoDB.us . 2023. Whacko at a FEMA aid office hit, attack me 2X. The defense atty was a former prosecutor: 8yr ⚖️ . The state ASA was crass, rude, no compassion.
I think they train 'em early. About 15 years ago I was working, and this young girl wanted me to do something that wasn't allowed (specifically, she _ordered_ me to reduce the price of some item). When I told her that wasn't possible, she informed me that she was going to be a lawyer and that I _had_ to give her whatever price she was asking for. Just to play around, I asked her what law school she was attending, and she let me know that in three years, she'd be attending "such and such law school". So I smiled and said, "So, it's going to be about seven years before you're going to be a lawyer, and that's assuming you get in."
I can understand your concerns about your lighting, but honestly your content is engaging enough that it's just not distracting enough to be noticeable, in the moment. As a fellow perfectionist, we are often our own greatest critic, so I hope you eventually find a studio set up that works for you and allows you to make your content without feeling like you need to apologise for something beyond your practical control.
4:40 I can totally relate. Had one person come into the hotel. Left early. Complained about fleas, bed bugs and “a single hair” in the tub and a paw print on the bed. None of which were found or observed by three different people, including myself.
yea, and there is not prove if your dog is a service dogs, the only way to know is to ask the owner what the dog does, and the owner will tell you what he/she does for like medical episodes etc. if they say emotional support that proves that the animal is not a service animal, but if they say there dog service a specific medical condition then that means that there dog is a service dog.
One of my friends have a service dog for her Type 1 Diabetes (Diabetic Alert Dog). When her blood level gets low when she is sleeping, the dog will start barking to wake my friend up. So if my friend is staying at a hotel, that might be very important information for the hotel staff to know (if they hear my friend's dog barking, they know it is a medical situation so they should go check on my friend with a phone, just in case she needs an ambulance).
Now I know why some of your skits seemed familiar. I love that sub and I am glad you do too and get a kick out of these stories: BTW that first story reminded me of another story. So guest comes in and is right away rude, keeps interrupting the front desk agent every time they start talking and then complains this is taking so long and then the peace de resistance : he demanded she price match and claimed he always gets that here since he stays herhe so often. Often meaning 4 times in 5 years. The front desk agent tried to explain at least 3 times that last time he stayed here there was a big event in town so rates are significantly lower today, but each time before she got half a sentence out she was rudely interrupted, talked over and berated. So she thought ok i will price match and make you pay over 50% more for the room. Guest found out about it 2 weerks later and tried to complain but they have a camera with sound at the front desk and it was clear front desk did try to tell him but he would not let her and kept demanding to pay the same amount for the room as last time so GM declined the complaint. Guest then threatened to do a charge back, and GM was like I would not recomend it but go ahead since he knew he would win. Guest called back a week later gloating he got the chargeback not realizing what he got was basically a free credit while they did the investigation which the hotel won. Man was he pissed like 10 weeks later when the credit card company decided for the hotel and took the money back judging by the email he sent.
Loving the videos! Keep them coming! We recently stayed at a hotel that sadly seems like they have just given up or don't care. Great location, great grounds, very peaceful setting and we were so happy to drive up. But you know, the room and hotel itself needed some love or at least some caring. falling off handles on drawers, patched nail holes over wallpaper that looks like our 9yr grandson could've done better, stained carpet and peeling caulk along the sink and tub. Just a little care for these small things can make all the difference and most importantly...give all staff a raise and tools they need to do the best job they can. I wondered if there was a program that we could go hotel to hotel and fix the small stuff so the stays are given 5 stars instead of 2
I like all the stories and skits, but mostly I like the way you narrate them! With energy, clarity and enthusiasm! I’ve never worked in hotels, but, the way you describe things, I can visualise the scenes! Thank you!
Thank you for these videos. They really clear up the rules of the hotel industry and how we, as guests, can make our own experience more pleasant by understanding how you operate.
I absolutely hate it when people don't make sure their pets are well behaved or lie about them being service animals in order to stay at a location that isn't pet friendly. When I would vacation with my family years ago in Salem we had two large breed dogs with us and we would always make sure to book with the Hawthorne since it is a pet friendly hotel because they both weren't service animals and we'd also make sure our dogs were on their best behavior. We made sure our dogs didn't disturb the other guests, when we go inside the building we would remind them to make sure they used their inside voices, etc. We basically treated them like if you were to bring a young child with you.
Im sitting here on Sunday watching this while looking out my window here in Central Florida. The weather is a little different than when you filmed this. Lol
5:05 - I've learned over the years that "defrauding an inkeeper" is a listed crime in many areas, including my own. There was a little standee that almost nobody read in every room at my last hotel stating that. It was fun to point it out to the "fake complaint hack" crowd and watch them lose all the wind from their sails. 21:01 - Oh jeez, these kinds of situations. If the folks aren't jerks, sketch-lords (or ladies), and just need a post-audit room, I could've pulled off a "day-use" room if we weren't packed (we rarely were, but it happened). If they were sleazy and/or it was packed, I would be able to look 'em in the eyes and tell them that we'd *_probably_* have a room available for them in approximately 12-14 hours. The troublemakers would sit there and book a room thru a 3rd party site on their phone, smugly wave it in my face, and then I'd basically have to tell them not only did they just waste both their and my time, but also their money on a room they weren't going to get for (hah, you won't believe this) _another 12-14 hours._ 24:48 - Yup, shift changes are the whacko magnets, for sure. Frequently the last flight off my island would get cancelled around Oct-Nov and Feb-Mar because of dense fogs that formed at night, so around the handoff from 2nd to 3rd shift is when a fusillade of disgruntled guests would inundate my lobby and make my job "Interesting" for the first two hours and last two hours of the shift.
It is a moot point about Service Animals now because almost all hotels are pet friendly … I have pretty bad allergies and have the worst time finding accommodations.
I have heard that many hotels steer all guests with pets to their pet friendly rooms. Then the issue would only be if someone checked in with a qualifying service animal after all the pet friendly rooms were occupied. I agree that it is good to try to accommodate both service animal users and those with allergies.
My husband and I were traveling and ended up deciding to stop for the night instead of pushing through. My father in law was nice enough to pay for a VERY last minute hotel room. I walked in with my 18month old in my arms while my husband got our bags. The lady at the counter was super sweet and ended up telling me that my father in law got us a room on the second floor but she decided to upgrade us because we have a baby and put us on the ground level floor so we wouldnt have to go upstairs. Seeing as how nobody asked her to do that and she didn't have to I thanked her profusely. Granted all I wanted was to go to bed and I had NO issue with going upstairs with our baby. I thought it was very sweet of her to go above and beyond before we even interacted with her.
I just saw this video and the service dog story PISSED me off. Although not for the reasons you might think. I recently got a dog to train for seizure alert and prevention. Howver, because he is still in training I call places and ask about their dog policies since he is a service dog in training and not actually a service dog. If you can't control your dog or care for your dog then leave it at home. There are some hotel chains that are pet friendly so if you want to bring your dog with you stay at one of those. It pisses me off to witness people who lie about their pets being service animals. I am all for stricter regulations, in fact I believe that there should be a registration requirement as well as a list from one organization like the AKC or something similar. Especially since situations like this make it hard on people like me who have a larger dog (Labrodor Retriever) when we go to a hotel that only allows service animals.
with the SD Jess u are right and anyone can lie and thats gives the true handlers a bad name. ty so much for letting the fake handler know but if there fake they mostlikely don't care but ty again ur awsome!👍👏
After working 30 plus years in hotels, mainly in the Front Desk area, I think I've seen it all. Until something else even more bizarre happens. I love hearing your stories, you remind me of many young hoteliers I have mentored over the years.
I work in hospitality, and I remember a gentleman coming in with a service, dog in training. I was working in an upscale steakhouse as a hostess and I had another guest call me over to complain about the dog sitting under the table quietly being a dog person myself, I explained that this is a service dog, in training, and the dog is allowed in the restaurant, and the dog is sitting quietly under the table as expected from any service, dog This man became so agitated over it, and demanded I do something. So I did. I told him he could pay his bill and leave.
Jess reading "... and 14 Germans..." Me, a german, already facepalming and internally criging. Yeah... to evey hotel worker: I amso sorry for how some germans behave. I promise, it's not all of us 😅
There are plenty of Hotels and Motels that will let you bring your pet to there property as they are pet friendly. There is no reason to try to pass your dog off as a service animal to get into a property that is NOT dog friendly. I also have to say that I had a professionally trained service dog who was absolutely housebroken. That said, there were rare occasions when his tummy wasn’t right, and poop happened. I would immediately pick it up and go to get whatever I needed to completely clean up his mess. I know several Molly Burke’s dogs (One of the blind RUclipsrs) have had tummy issues in airports and had what we could call mini explosions. It is so embarrassing when you highly trained service dog does this, and especially because when they have these issues it is never just a normal accident, and it always requires extra cleaning and not just picking up. So just because they are highly trained, and super obedient, they are still dogs and they do still have upset tummies from time to time.
The perc I get, and expect, as a frequent stayer, is reasonable. Late check out when I'm not leaving early anyway, and a better room. But stuff that can be counted like rate cuts, they have to come from the club program. Also tip your housekeepers!
People have told me I can bring my cat if I get the service animal card. "She's your support so why not." I had to advise that I would not do that because my cat was not my support, I am her support. I then considered getting one of those "Emotional Support Human" t-shirts but my cat can't read and she knows I am there for her.
I hope you will educate those people on how that makes things more difficult for those with actual service animals. Some dogs have had to retire from duty because of trauma from misbehaving pets in non-pet-friendly places.
I’m pretty sure I’ve experienced each of these situations at some point in the nearly 18 years I’ve been working in hotels. And then there’s the one time when someone found a couple who had gotten drunk and high, went into the public men’s room, and, well I’ll let you use your imagination. But as if that wasn’t bad enough, because they were drunk and high at the same time, bodily fluids came into play. All of them. Finger painting ensued. Unwanted bathroom decor. 911 was called, and both paramedics and police came. Once it was determined that the couple were fine, the police ordered them to clean up after themselves. Cleaning supplies were provided and clean up, they did. Houseman still had to go in and bleach the shit out of the entire bathroom later on. That is definitely the most memorable.
I was concerned that this was going to be something about an actual service dog that got ill and couldn't control their bowels... That can happen and is horrible when someone who needs their dog is away from home and cannot go anywhere else at that time... Fortunately most often hotels are understanding of extenuating circumstances when the handler is taking full responsibility for their animal.
I've been a night Auditor for close to 3 years. The stories oy... Such as asking an obviously homeless man what room he's in and him replying the lobby
Orlando, South OBT 441 area 🏨 , 2006 once, had a young Swedish tourist who looked like Paris Hilton swam NUDE 😎 in the large deep(pre 1982) pool. Hotel security got wild! 👮🏼♂️
As someone who has a legit service dog for PTSD I would just like to say that I really wish there was some way to regulate because there really are too many people out there who lie and their dog has no training whatsoever. I have had to step between my dog and other wanna be service dogs and their owners because their dog came lunging and barking and growling at my dog. We have lived in hotels and we have never had any problems with hotel staff, it's usually other guests. I do love your videos and I love that you went to google for the ADA stuff. More people should do that.
I have and train service dogs. You are responsible for anything your service dog may do. After 2 years of training and them passing a public access test you can't use the they are just a dog excuse that is used with pet dogs. Once a drunk lady was sneaking my service dog human food at a restaurant. Dogs can't have things like garlic, onion or chili powder that is in human food. My service dog got extremely sick. Vomiting, Diarrhea and hospital stay for a week from the sausages she fed him. The cameras picked up her distracting me and feeding him. I pressed charges. She had to pay the vet bills, my hospital stay from not having my service dog, a $3,000 fine and 3 days in jail. Both myself and my service dog almost died because of her. Them being sick is the one exception for pooping inside but you MUST clean it up.
Real service dog would never poop inside unless it was sick, in sudden decline, or need of retirement. I hate when people abuse the word service animal and hate even more when people with real service animals aren’t believed.
Even service dogs can have accidents. The smartest dog is about the intelligence of a toddler/small child. Ever have to change undies on a kid? Also the person the dog is helping is responsible to make sure dogs needs are meant including bathroom breaks, and as all people are only human and make mistakes let’s give the dogs some grace? As a night nurse we have literally had to take a service dog for a potty break if the patient doesn’t have someone to come and assist or take dog.
I have a SA and most Hotels Demand that we have a SA Card for my guy.. I Didn’t want to buy one.. But the Hotels Make it impossible!! So, when you see someone with a Service Animal (SA) and they have a “official “ SA card.. Dont judge!! I I Have fought over and over again Pointing out that a card isn’t Mandatory.. The hotel owners don’t care and they know that anyone on Disability won’t have the Money to Sue them.. Makes me Soo Angry 😡
What makes me angry is people who lie and bring in nasty untrained dogs who havent had a bath in months. ESA is a story in itself. Dogs all over the place, with training not required
I'm on my second service dog. I lost my first of I had for 15 years two years ago. The current one pictured in my profile is Parson, he's two, still in training and a bit of a puppy, but improving. He's when he's out stays under control and is house broken. He's traveled, to several shows in this country and Canada, and medical conferences with me. The only problem we every had was when he alerted in a restaurant and a woman complained that he was there. Parson is a seizure alert dog.
Here's a great hack that has ALWAYS worked for me, _especially_ in hotels in the USA: Smile, be calm and patient, give a genuine compliment, don't rush the person who's assisting you, and ask them who you talk to if you want to relay a compliment about their service (and then actually do it). Instead of looking for things to complain about, look for things to be happy about and let the staff know. It's much more motivating for them to accommodate you when they know what you like. If you only let them know what you don't like, then you still leave them guessing about what you _do_ like. Also, if you are consistently complimenting on everything you like, then the day you don't give compliments they will come to you and ask how they can improve your stay.
for the service dog story, unfortunately a lot of people believe they need a service dog (not saying Agnes doesn’t, I don’t know her and it’s not my place to say that) and they don’t know the difference between a service dog, and an emotional support animal, and honestly that dog sounded more like an emotional support animal if not just a regular pet. esa’s aren’t required to be as trained as service dogs, but they also aren’t allowed in no dogs allowed areas. and if an esa is in public it has to be on a leash and under control, for service dogs it requires on the place but in a lot of places it just has to be under control, a leash isn’t required also any and all “licenses for service dogs” are fake scams and honestly a red flag
I complained about a bathroom in a room at one stage being dirty and not draining. Made it clear I was happy with the room, appreciated the early check in they'd given me and loved the complimentary shampoo and conditioner. I just wanted them to know as the next person may not be happy with it. They gave me some bonus toiletries to take home as a thank you. I was very happy with that - I'm easily pleased 😂😂
My MIL tried telling me (while I was researching how to train my own service dog) that her dogs were all service dogs. Knowing she was lying, cause she was bragging about the card she got and all, I asked her those ADA questions and she got all pissy with me. I told her, an ESA is NOT and will never be considered a SD due to lack of training, & do not EVER claim that crap around me. I also told her that HER dogs specifically would never be SD because they were not trained, not house broken and were a total nuisance. Needless to say she did not like that I called her out on her BS when I educated her on the difference between an ESA and a SD. She still tried telling us that she would bring her dogs on a trip with us if she wanted to cause she “needed them” I told her she would not be disrespectful to the SD community around me and if she tried to lie and con her way around hotel rules, I would be informing management. She didn’t bring the dogs. She pouted and tried making me feel bad…LMAO! NOPE!!
![Felix "Unfair" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/Oswujxm2Ag0/mqdefault.jpg)
I had to retire my service dog because he was attacked by a fake service dog. It makes me furious that people lie about their untrained pets.
I'm sorry. I give you virtual hugs❤.
Oh hell no! Did you take legal action?
Hope your dog was okay. So sorry that happened!
@@bcblossom Um, when she said "retire", I think she meant the dog was euthanatized.
@Adinkydude probably not? People say that service dogs retire because they have jobs, and eventually they become unable to work. Service dogs aren't put down just because they can't work anymore
Our family adopted a retired K9 search dog and the rescue didn’t tell us he followed specific commands and hand signals to go to the bathroom. Also as soon as we’d put his harness on for walks he assumed he’d be on duty and REFUSED to do anything other than sniff. Service animals require a LOT of training and it’s not just something a certificate can prove
How long did it take to be resolved? At some point the dog is thinking "I really need to go, but I have not been told I can..."
I’d love to know how you went about adopting a former one of these puppers. I’d love to do it one day.
My husband had a mobility assistance animal (He is now retired and after getting several surgeries he doesn't need a service dog like he used to) and we had hundreds of hours of training a year after he was fully trained. We learned really quick that when people said my dog has a certificate and is on the National Service Dog Registry blah blah blah that they were faking!! When We would tell them that there is no such recognized list and the National Service Dog Registry is fake. It infuriates me to see to see people passing off ill behaved pets as service dogs.
I used to work on the trailer for Military Working Dogs and those pups worked so hard just like Police Dogs. It always makes me happy to see these babies go to a good home! I wish they would give families who adopt Working Dogs more of an idea on their training as it would help make transition for both the dog and the family easier.
How did you find out how to fix the problem?
@@theplasmawolf a couple of weeks. Our Veterinarian had that theory and from then on it was just a question of using the signal on walks and he ultimately grew out of it (he was still pretty young when we adopted him- he had to be retired due to a knee injury 😔)
As a person with (real, trained, tasking) service dogs, I can say that accidents happen (rarely but realistically) with regard to potty-but when they have happened their handler is and should be the first person to be absolutely mortified and rectifying the situation. It’s been years since we’ve had any kind of issue (and our dogs have never run wild and free the way Agnes’ did) but when it did WE were first on the scene, cleaning and practically in tears from the mortification of the experience. We would NEVER be nonchalant about it and we would NEVER leave the burden on others to take care of what happened. We now know our dogs and their distress signals/foods they cannot eat (as well as they know their mom’s)-and have been accident free for years. I hate that people like Agnes give everyone the impression that this is a-okay.
Yup. My SD has never had an accident but it could happen.
My Aunt's service dog once peed on a bus (turns out he was unwell). She was embarrassed, the dog was embarrassed. She offered to clean it up but the driver told her he'd do it since her failing eyesight would have made that every difficult. She was on that same bus 5 mornings a week so I guess he knew this wasn't normal for the dog.
@@thehangmansdaughter1120I hope your Aunt's dog is feeling better now. I'm so glad that the bus driver was so understanding!
My service dog had diarrhea in the lobby of a theatre (stage musical), luckily it was during the show. He had signaled that he needed to go. I went running out of the auditorium. I remember being mortified that it had happened. I wasn’t able to go back in to clean it up because I was worried about him and well he was still having diarrhea. They offered to let us come back in and watch the rest of the show. I said, “no thank you, we’re done for the night.” And I took him and left. I was sad that I missed the show, but I was more worried about him because he had eaten something off the city sidewalk. (I don’t live in the city) Luckily we didn’t need to go to the vet or anything! After that incident, I hold his leash tight when walking in the city and I carry activated charcoal and activated clay gel. One to neutralize, the other to stop diarrhea. We have not had an incident since then.
Service dogs are life savers for certain people. I hate it when people abuse it.
Agreed! Or try and pass their emotional support pet as a service dog.
On the other hand, having and needing one, and then be doubted by the staff of every single place you walk into, is very detrimental for your mental health.
Same. I once watched someone bring their "service dog" into a McDonald's and the dog tried to bite another customer for no reason. Straight up the person wasn't even interacting with the dog.
My Mom was a secretary. When she was young, she showed the business school professor that her answer on a test was indeed correct and the answer he was looking for was wrong. She made sure that my sister and I were well-grounded in spelling, grammar, sentence structure, syllable emphasis, etc.
I absolutely enjoy your story-telling. You have an excellent grasp of English. Thank you so very much for your intelligence, wit and humor. Keep up the good work!
I'm always SO THANKFUL to see the hotel clerks after a long day of travel. I do my best to be nice and more often than not, they help me out and even find ways to get me discounts! Great props to all night clerks!
Me too. And if for some reason I am early, I am polite and patient. I'll get a book and read until my room is ready, go get food if I am hungry, taking up the time until my room is ready.
@@tr-lj2vxliterally just had this happen to me and my fiancé. We were checking in and we were given a complimentary upgrade and we were so grateful. As far as we were concerned we were just being polite. When we checked out we commented on how much we enjoyed our stay and the man on the front desk gave us a free drink coupon each and an information pack on the history of the hotel (over 460 years). I'm a bit of a history geek, so I was over the moon with this!
Honestly, all these little touches made our stay so special.
To any hotel workers out there - thank you so much for all your hard work ❤
12 drunk English and 14 drunk Germans. This is the perfect set-up for some joke.
Turns out, neither of them caused any serious trouble, but a Karen out of nowhere is XD
Yikes! 😂
I fully expected one of the 2 groups to jump in and give Karen a bad time
Don’t mention the war.
We just need 16 drunk Frenchmen walk in.
Yeah, I loved the bait-n-switch of that story. *8')
😂 Maybe one of those hacks should include saying "please" and "thank you".
frrrr!!!!
The only "hack" I've read about myself was that you, as a guest, can ask for a room in a specific location. If you need or prefer a room a certain distance from the elevator, or something go ahead and ask. It doesn't hurt. Being an ass and making life harder for service workers isn't a hack, its being an asshole.
It never ceases to amaze me how people treat service personnel of all kinds. I don't care if someone is the CEO of a major company, or a part time cleaner, treat them all with the same dignity and it's amazing how much they'll go above and beyond to help you.
Everyone has value. I keep reminding people they'd be in real trouble at work if all the cleaning/janitorial/trash removing staff quit at the same time. No clean bathrooms, no paper towels or TP in the bathrooms, overflowing trash cans everywhere, it would be terrible conditions under which to work. It's valuable work. It's the same at home if one partner stays home and does all the cleaning, cooking, child rearing, driving to and from extracurricular activities, scheduling and taking to and from medical and dental appointments, keeping track of birthdays and arranging celebrations, etc. That partner is doing valuable work of a cleaner, a chef, a tutor, a Personal Assistant, etc. all of which are specialized jobs that can command high hourly wages. Plumbers, electricians, appliance repair persons, all those so called "blue collar jobs" are essential. When you need a plumber it's usually an emergency. It's the same with an electrician.
@@bunnyslippers191I've been trying to get folks to realize this for years. The mayor would be no where without the trash pickup in the middle of the night at the restaurants they patronize with their cronies. And their plumbers and cleaners at their homes and hotels.
@@bunnyslippers191 very true, we always said that the office would wotk fine wiyhout managers, but would quickly grind to a halt without the cleaners. Managers agreed!
I'm retired now, but had worked for 30 years in the Hotel/Motel industry. Everything I've seen you do so far brings back memories of things that have occurred, plus a few that were not meant for repeating.
A few months ago, my mom and I booked a seaside hotel for just a short getaway. The hotel and rental car was booked through a third party, which was a whole other dumpster fire of a story, but we weren’t aware that this hotel was a full-service resort with valet and concierge. We’d never stayed in a hotel like that, so we were a bit freaked out when a couple men met us at the front to park our car and take our bags to our room. All the staff were patient and understanding and explained to us how to recall our car anytime we wanted and how to call for room service, and it turned out to be an amazing few days despite a few mechanical hiccups that were by no means their fault (elevator was being worked on after the last hurricane). Our vacation started out very crappy, but the hotel staff were able to turn it around with nothing but their attitude, and it was very much appreciated.
Resorts are a whole different experience. I stayed in a resort as part of my honeymoon and the first day at breakfast, I went looking for a trashcan to throw away my empty sugar packets. An employee saw me searching for something and asked what I was looking for. When I explained I was looking for the trash can, he held out his hand. When I explained that I have no issue throwing it away myself, he gestured to his hand again. So I put the packets in his hand. It was wild.
I'm still amazed that the rooms next to the elevators are considered bad. I always ask for a room near the elevator, and almost always get it and the rooms are great. I really hate walking a long way to my room.
They're often considered bad because if the walls are thin you can hear everyone that comes in or out and for some people that's unpleasant to sleep with through the night
I have been the one to mess up an online reservation for a hotel in the middle of the night. My tip is... be nice to the people at the front desk, calmly explain that you are tired from driving through multiple states to get home and ask if you can still get the room. They will be much more accommodating that way. Same way we handled things when trying to find camping at a national park campground and got help from the camp host who lived nearby. We needed electric sites and the whole place was booked. Calm, rational explanations will get you much further.
I have experienced many of these stories first hand. I have been a night auditor for the last 12 years. The most common story is someone trying to check in after midnight for a reservation for the next day. Even if we have room availability they do not get a free early check-in. In most if not all cases they have to pay at least $50 to a full night's rent which can be over $200.
It is worse when the hotel is sold out. I cannot check them into a room because all rooms are occupied. I have to explain that we do not evict people from rooms at midnight (or 3 AM) checkout is at 11 AM. Just because the date has changed does not mean that rooms automatically become available.
Thank you for the very responsible way you handled the service dog issue. I love the education this gave to people outside the service dog world
The service dog one is a prime example of why it is so important to hold to your word. She should have been rejected to bring in her dog everytime. No exceptions. When people learn they can get away with something, they do it more and they push that line. Why would they try to do better if there is no consequences.
Ugh, when will people learn that "last time", "yesterday", "on the phone", "well so and so said" don't work? I worked at a university pool and encountered so many of these. The number of people who claimed they called the pool and were told it was free was ridiculous. Ah yes, they definitely called the emergency phone that only made outgoing calls, sure thing. The best part was that you could call people out for lying without ever saying that. Because we did have comp passes, so I would just 'helpfully' tell them they just needed to pop up to the office to get the pass, and they could be swimming in no time. One person actually reported me to my boss for saying "My boss definitely didn't tell you that you could swim for free because you're "such close friends" when you just told me the wrong name". It would be like his legal name being John Outlet, and they said "Johnathon Oatlettie". The sheer audacity of reporting me to the person they didn't know for saying they didn't know them because it meant I was calling them a liar is ludicrously high. They apparently yelled at him when he asked "And who are you?" because that meant he was calling them a liar. They were trespassed after demanding both of us be fired.
some are used to airbnb complains, a guess can say any lie and Airbnb will give them what they want. The guess can give you a 1 star review because they consider that the neighbors are low class african american (they said it in other terms) and Airbnb will say that the review can not be removed as it does not violate any rule. But as a host you cannot say any negative about the guess or it can be removed. So saying that someone offered them something will be acceted by airbnb and the guess will get their way.
Had a similar situation to the "Don't try to scam the person who checked you in" story happen to me
For context, I'm in Food Service, not Hospitality, but the same concept applies.
Routine day, I'm running food to tables, and when I drop off the food to this one table, they claim they're missing an order of onion rings. This is immediately a sign that they're scammers, because my restaurant does not serve onion rings.
Plus, they can't even read menus properly! I get similar problems when I take food to customers, but not demands for items that we don't sell.
The only "hacks for staying at hotels" I remember coming across was a tip that if you're not happy with the room that you're assigned, you can ask them to change it. If you are sensitive to noise or smells, tell them that when you're booking and ask if they can accommodate you. It doesn't hurt to ask if you can have a room with few/no neighbors to have more privacy. I remember that tip, because it makes sense and isn't about bullying or lying to hotel staff. It also said "ask" not demand, since obviously it depends on how booked a hotel is at the time.
I could listen to you telling these stories for hours. Getting the back end perspective just colours them that much more
Yes, you speak quickly but you do enunciate clearly and are no problem to understand at all! Thanks for more great stories.
I work as a night auditor, amazingly guests seem to like me and I get a lot of positive feedback from management and especially guests who stay frequently who have come to recognize me, however at least 2 to 3 times a week somthing happens with a karen/kevin and I question why I continue to put a fake smile on and continue dealing with these soul sucking people...I mean I'm good at my job but even my therapist has advised me to find somthing els, sometimes it doesn't feel like hospitality it just feels like modern day serventhood, However I love watching ur channel as does my co workers and u always have somthing totally relatable or just down right funny, keep up the good work, I can't tell u how many times ur videos have had me and my coworkers just busting up with eachother, ur awesome!
I worked at a Orlando.gov lower end chain place 🏨 . Security. Armed 14mo the 2nd time, 2006-2007 era. The 2006 period the evening-night desk staff avg 4-6 weeks 📆. The hotel had extremely high turn over. 1 woman- Deb was great she knew the business, lasted months. Employees like Deb need to be paid, treated well.
This story-one ties into another. So, even though the hotel charges 300.00 a night, there are people who check in, use the room for less than an hour, then check out. The room is hardly disturbed, they don't even appear to use the bed. Anyway, I am the GM and it's late Friday afternoon and I am preparing to leave for the weekend. We get a call that a 747, flying from Los Angeles to London had a mid flight emergency and would need to overnight at the airport for repairs. The 747 is filled with English schoolgirls and some parent volunteers. With that said, Monday and Tuesday nights, we are at 100% occupancy, Wednesdays/Thursdays at 75% and only 10% on the weekends, with 95% of that 10% not having reservations, which is why we got picked for this mission. The hotel has 300 rooms. Employees available-Myself and the AGM (who were about to leave), Front Office Manager and one agent, Director of security and one guard, Housekeeping Manager and night maid (who gets off of work at 11 PM) and one building engineer.
So, first, we had to scramble to make sure that rooms were available and clean. We only have four guests in the hotel at this time and five rooms, that since 11 AM, were only used for an hour. We had to make sure those five rooms were clean. Also, we had an ADA room, rarely rented out and usually only used for business meetings. Myself and the engineer had to wheel in three of the very heavy mobile beds into that room (since it is quite spacious). Housekeeping manager and AGM add additional touches to the room. So, first part of the plan done.
Second, myself and the AGM staff joined front desk staff for the check in process. What went right, is that the trip coordinator had the girls stay on the buses until check in was complete. What went wrong is that the fire department required "assigned people" to rooms in case of an emergency and the coordinator was very unhappy with us for that. Three parents helped her and it took nearly an hour to compile a list of who was going to be assigned to what room. So, things went swimmingly after that.
However, the entire housekeeping staff had to be called in the next day to get the hotel back in ship shape for Sunday/Monday check ins. So, since our ownership office was closed for the weekend (the hotel was a franchise), on Monday morning I had to call the CEO and explain to him we had to burn 240 hours of overtime. He was VERY unhappy about that.
Holy guacamole! That sounds like quite an adventure you all had!
I love it when you smile and call them on their BS.😁
Jessica you are such a pleasure to watch and listen to!! Don’t worry about the lighting.
My daughter has a seizure dog for her epilepsy. We both agree that service animals should require paperwork, card, some type of identification mainly for their safety. Anywhere you go, you are asked for your ID to register for hotels or drs or government places...so how hard is it to pop out an ID for your service animal? Its going to be be next to your state ID anyways.
I have seen many people with service animals list reasons they think requiring ID would be worse.
One question is how to make sure that all qualified service animals (including owner-trained animals) are on the registry but few or no unqualified animals get on. Who pays for the qualifying mechanism and the administrative costs?
Also, many people are anxious about being on a central list of disabled people because of how that could be (and historically has been) abused.
Molly Burke talked about her frustrating experience in British Columbia, Canada, when they insisted she needed a province-issued ID for her dog, despite being from elsewhere and having paperwork from the place that trained her guide dog. Would you require people to get a different local (state or national) ID for every place they travel?
@@remiska28 the only problem with that at least in the United States is that owner training is allowed and so if they train the dog by themselves, how are they supposed to obtain IDs who is supposed to give them to them to their dog etc. there’s just so many what ifs I don’t think it’s going to be possible with the way. The law is currently written at least until all of those questions can be answered because unfortunately not everybody has $20,000 to spend on a dog upfront and do it overtime. That’s why they self train not saying you’re wrong I’m just saying it would be really hard
It's a pity your fluffy cat couldn't join you for this reading. 😺
I try to always have a printed copy of my reservation when I check in and the person checking me in usually smiles when I hand it to them because they know it will have most if not all of the needed information.
I will have to remember that next time I travel. (I don't travel much at all, so I am very much a greenhorn. Polite, but still a greenhorn.)
HotelHacks: book directly with the hotel, be friendy, honest and respectful, and you'll have a great time!
And obey the rules the hotel has put in place
No matter the business, whether it's retail, hospitality etc, remember these 2 rules:
1. The customer is NOT always right.
2. When in doubt, refer to rule #1.
"The customer is always right in matters of taste"
@@tigerwulff they're living in their own fantasy world then. I will die on this hill if I must.
@tigerwulff is backing up your point @@jeffreyerekson2179. People often use the first half of the saying, while deliberately, or conveniently ignoring the second half.
The "in matters of taste" part isn't optional, it's integral to the meaning of the saying, and it turns the saying from a toxic attitude which encourages bad behaviour, to a more sensible "it doesn't matter if it doesn't matter" attitude.
@@markbooth3066 gotcha. Never realized there was another part to the statement
2:16 omg I literally remember the skit you made about this story ❤
My line to keep my sanity when dealing with with people like the one in the last story is “Some people’s children!” 😅
The pirate story I feel like would have to be a duet with @crazycae with you being at the desk and her being the pirates. And act it as if you’re watching the footage the next day of what had happened the previous night.
Yes cae would nail that
The dog story reminded me of something that happened at a pretty high-end hotel where a dinner was being held. One of the dinner guests was blind and brought his service dog. It was a sweet dog but getting a bit older. This man (I'd been around him and the dog at other events) was not the best about attending to the needs of the dog. After the dinner there was a rather large group waiting to use the parking garage elevators to get back to our cars to drive home. Apparently, his dog had pooped in one of the two elevators and he'd just gone on his merry way without attempting to clean up after his dog or even letting the hotel staff know that this had happened. Since no one waiting for the elevator wanted to use that elevator to avoid the rather large pile right in the middle of it, someone would have to lean in, push the button for one of the floors to send it on its way, and then push the button to call the other elevator.
Guide dogs are supposed to have a command word for when they're "allowed" to poop so their human is ready and prepared to scoop it or to have them do it where it doesn't need to be scooped.... If his dog was too old to hold it until commanded, they should have been retired to be adopted out as a pet/sired new litters for whatever organization trained him. Some guide dog organizations have regulations about that and require the dog be retired at x years old. That's only if he got it from an official organization and didn't just train the dog himself or hire someone to do it.
The pirate story is WILD!! 😂😂😂 but i gotta say this for my service animal friends: ESAs ARE NOT sevice animals!! Anxiety service animals EXIST!! STOP making service animals so hard for those who NEED THEM!!!!!
I used to work at a Hampton Inn (Alabama) & people were allowed to bring pets for an extra fee. Also, my daughter & I stayed at a hotel in South Carolina that allowed us to have her dog for a fee.
The difference between real service animals and fake service animals is real service animals are actually trained, house broken and have handlers,(owners), who keep them under control and take care of them.
At our local Lego convention there is a category for first time builders called First Try. I think this works well because if you haven't completed before you only go against others who haven't either. Of course there can be very talented people who just have never entered a competition. It does also give a chance to showcase new talent.
Lol! I love these stories and the skits you do. I worked in two hotels over about 2 1/2 years and these stories bring back SO memories.
Your playlist has gotten me through almost an entire sickday, still wishing good graces.
Clear crisp day in Florida 😂😂😂😂 I'm in Tampa at the time of this videos posting and it is FREEZING AND POURING RAIN!! Love you Jess!
My wife worked in at least three hotels/motels. Two in Athens OH and one in Sunbury OH. It was good times, it was bad times so there are good and bad days and the clerk was usually the one that had to deal with the situation.
I would like to say that i GREATLY appreciate the included captions inyour video! As someone with auditory processing issues, it helps me enjoy your content more!
Fake service animals make people with a real service animal have a harder time being taken seriously.
I am a copier/printer technician and all of your stories remind me of some of the customer horror stories I've experienced and heard from other technicians. One of our biggest issues is that most work is done on maintenance contracts, but these don't cover problems and additional setups from a customer making changes to their computers systems. So we have to charge for this. Of course people hit the ceiling over this. Lawyers are often the worst "Karens", thinking because they are a lawyer, you will be intimidated into giving them whatever they expect. Do lawyers attempt to pull such tricks with hotel staff as well?
Lawyers are AWFUL! I do security & had a felony case, incident in CoDB.us . 2023. Whacko at a FEMA aid office hit, attack me 2X. The defense atty was a former prosecutor: 8yr ⚖️ . The state ASA was crass, rude, no compassion.
I think they train 'em early. About 15 years ago I was working, and this young girl wanted me to do something that wasn't allowed (specifically, she _ordered_ me to reduce the price of some item). When I told her that wasn't possible, she informed me that she was going to be a lawyer and that I _had_ to give her whatever price she was asking for. Just to play around, I asked her what law school she was attending, and she let me know that in three years, she'd be attending "such and such law school". So I smiled and said, "So, it's going to be about seven years before you're going to be a lawyer, and that's assuming you get in."
@@almostfm Wow! I think that story wins.
I can understand your concerns about your lighting, but honestly your content is engaging enough that it's just not distracting enough to be noticeable, in the moment.
As a fellow perfectionist, we are often our own greatest critic, so I hope you eventually find a studio set up that works for you and allows you to make your content without feeling like you need to apologise for something beyond your practical control.
Love the pineapple necklace! Not many people know of their association with hospbitality.
4:40 I can totally relate. Had one person come into the hotel. Left early. Complained about fleas, bed bugs and “a single hair” in the tub and a paw print on the bed.
None of which were found or observed by three different people, including myself.
yea, and there is not prove if your dog is a service dogs, the only way to know is to ask the owner what the dog does, and the owner will tell you what he/she does for like medical episodes etc. if they say emotional support that proves that the animal is not a service animal, but if they say there dog service a specific medical condition then that means that there dog is a service dog.
One of my friends have a service dog for her Type 1 Diabetes (Diabetic Alert Dog). When her blood level gets low when she is sleeping, the dog will start barking to wake my friend up. So if my friend is staying at a hotel, that might be very important information for the hotel staff to know (if they hear my friend's dog barking, they know it is a medical situation so they should go check on my friend with a phone, just in case she needs an ambulance).
Now I know why some of your skits seemed familiar. I love that sub and I am glad you do too and get a kick out of these stories: BTW that first story reminded me of another story. So guest comes in and is right away rude, keeps interrupting the front desk agent every time they start talking and then complains this is taking so long and then the peace de resistance : he demanded she price match and claimed he always gets that here since he stays herhe so often. Often meaning 4 times in 5 years.
The front desk agent tried to explain at least 3 times that last time he stayed here there was a big event in town so rates are significantly lower today, but each time before she got half a sentence out she was rudely interrupted, talked over and berated. So she thought ok i will price match and make you pay over 50% more for the room. Guest found out about it 2 weerks later and tried to complain but they have a camera with sound at the front desk and it was clear front desk did try to tell him but he would not let her and kept demanding to pay the same amount for the room as last time so GM declined the complaint.
Guest then threatened to do a charge back, and GM was like I would not recomend it but go ahead since he knew he would win. Guest called back a week later gloating he got the chargeback not realizing what he got was basically a free credit while they did the investigation which the hotel won. Man was he pissed like 10 weeks later when the credit card company decided for the hotel and took the money back judging by the email he sent.
Loving the videos! Keep them coming! We recently stayed at a hotel that sadly seems like they have just given up or don't care. Great location, great grounds, very peaceful setting and we were so happy to drive up. But you know, the room and hotel itself needed some love or at least some caring. falling off handles on drawers, patched nail holes over wallpaper that looks like our 9yr grandson could've done better, stained carpet and peeling caulk along the sink and tub. Just a little care for these small things can make all the difference and most importantly...give all staff a raise and tools they need to do the best job they can. I wondered if there was a program that we could go hotel to hotel and fix the small stuff so the stays are given 5 stars instead of 2
I like all the stories and skits, but mostly I like the way you narrate them! With energy, clarity and enthusiasm!
I’ve never worked in hotels, but, the way you describe things, I can visualise the scenes!
Thank you!
Thank you for these videos. They really clear up the rules of the hotel industry and how we, as guests, can make our own experience more pleasant by understanding how you operate.
I absolutely hate it when people don't make sure their pets are well behaved or lie about them being service animals in order to stay at a location that isn't pet friendly. When I would vacation with my family years ago in Salem we had two large breed dogs with us and we would always make sure to book with the Hawthorne since it is a pet friendly hotel because they both weren't service animals and we'd also make sure our dogs were on their best behavior. We made sure our dogs didn't disturb the other guests, when we go inside the building we would remind them to make sure they used their inside voices, etc. We basically treated them like if you were to bring a young child with you.
Im sitting here on Sunday watching this while looking out my window here in Central Florida. The weather is a little different than when you filmed this. Lol
5:05 - I've learned over the years that "defrauding an inkeeper" is a listed crime in many areas, including my own. There was a little standee that almost nobody read in every room at my last hotel stating that. It was fun to point it out to the "fake complaint hack" crowd and watch them lose all the wind from their sails.
21:01 - Oh jeez, these kinds of situations. If the folks aren't jerks, sketch-lords (or ladies), and just need a post-audit room, I could've pulled off a "day-use" room if we weren't packed (we rarely were, but it happened). If they were sleazy and/or it was packed, I would be able to look 'em in the eyes and tell them that we'd *_probably_* have a room available for them in approximately 12-14 hours. The troublemakers would sit there and book a room thru a 3rd party site on their phone, smugly wave it in my face, and then I'd basically have to tell them not only did they just waste both their and my time, but also their money on a room they weren't going to get for (hah, you won't believe this) _another 12-14 hours._
24:48 - Yup, shift changes are the whacko magnets, for sure. Frequently the last flight off my island would get cancelled around Oct-Nov and Feb-Mar because of dense fogs that formed at night, so around the handoff from 2nd to 3rd shift is when a fusillade of disgruntled guests would inundate my lobby and make my job "Interesting" for the first two hours and last two hours of the shift.
I really enjoy watching these. I rarely get to travel, so it crazy to listen to these stories. People can be crazy. 💕💕
Yaaaaas on the service dog knowledge sharing 🎉 this was perfect. Thank you for not being afraid to talk about it!
It is a moot point about Service Animals now because almost all hotels are pet friendly … I have pretty bad allergies and have the worst time finding accommodations.
I wouldn’t say almost all, a lot, but I’ve definitely struggled to find one before.
Contact the hotel directly and mention you have severe allergies and ask if it's possible to have a fully sterilized room.
I would say, a certain amount of non-smoking rooms ought to also be pet-free
I have heard that many hotels steer all guests with pets to their pet friendly rooms. Then the issue would only be if someone checked in with a qualifying service animal after all the pet friendly rooms were occupied.
I agree that it is good to try to accommodate both service animal users and those with allergies.
My husband and I were traveling and ended up deciding to stop for the night instead of pushing through.
My father in law was nice enough to pay for a VERY last minute hotel room.
I walked in with my 18month old in my arms while my husband got our bags.
The lady at the counter was super sweet and ended up telling me that my father in law got us a room on the second floor but she decided to upgrade us because we have a baby and put us on the ground level floor so we wouldnt have to go upstairs.
Seeing as how nobody asked her to do that and she didn't have to I thanked her profusely.
Granted all I wanted was to go to bed and I had NO issue with going upstairs with our baby. I thought it was very sweet of her to go above and beyond before we even interacted with her.
I just saw this video and the service dog story PISSED me off. Although not for the reasons you might think. I recently got a dog to train for seizure alert and prevention. Howver, because he is still in training I call places and ask about their dog policies since he is a service dog in training and not actually a service dog. If you can't control your dog or care for your dog then leave it at home. There are some hotel chains that are pet friendly so if you want to bring your dog with you stay at one of those. It pisses me off to witness people who lie about their pets being service animals. I am all for stricter regulations, in fact I believe that there should be a registration requirement as well as a list from one organization like the AKC or something similar. Especially since situations like this make it hard on people like me who have a larger dog (Labrodor Retriever) when we go to a hotel that only allows service animals.
Girl u look like a real life Disney princess
Love love love this! I can't possibly pick just one as a favorite. They were great and in looking forward to your next story time and skits!
As always, your stories remind of working at small hotel in my hometown, at the front desk morning shift and mid-day shift.
*DON'T BE NAUGHTY IN MY COMMENTS* made me laugh so hard. I recently learned the pineapple thing myself and wowza 😂
with the SD Jess u are right and anyone can lie and thats gives the true handlers a bad name. ty so much for letting the fake handler know but if there fake they mostlikely don't care but ty again ur awsome!👍👏
After working 30 plus years in hotels, mainly in the Front Desk area, I think I've seen it all. Until something else even more bizarre happens. I love hearing your stories, you remind me of many young hoteliers I have mentored over the years.
Just started the video, but I'm so glad that you hard code the captions in your video. Thank you for increasing accessibility!
🍍 A symbol of hospitality and NOTHING else 😇
Hii! I see you on Rebecca's vids all the time!
@@charlottebeads Hi 😂 I get recognized from time to time
Something about keys in a bowl(?)
I work in hospitality, and I remember a gentleman coming in with a service, dog in training. I was working in an upscale steakhouse as a hostess and I had another guest call me over to complain about the dog sitting under the table quietly being a dog person myself, I explained that this is a service dog, in training, and the dog is allowed in the restaurant, and the dog is sitting quietly under the table as expected from any service, dog This man became so agitated over it, and demanded I do something. So I did. I told him he could pay his bill and leave.
“I GOT A BIG PINEAPPLE CUP”-Jess
😂😂😂😂😂😂😂😂😂
I never thought that we all share the same struggles!!! Guest can be really means everywhere!!!
Jess reading "... and 14 Germans..."
Me, a german, already facepalming and internally criging.
Yeah... to evey hotel worker: I amso sorry for how some germans behave. I promise, it's not all of us 😅
There are plenty of Hotels and Motels that will let you bring your pet to there property as they are pet friendly. There is no reason to try to pass your dog off as a service animal to get into a property that is NOT dog friendly.
I also have to say that I had a professionally trained service dog who was absolutely housebroken. That said, there were rare occasions when his tummy wasn’t right, and poop happened. I would immediately pick it up and go to get whatever I needed to completely clean up his mess. I know several Molly Burke’s dogs (One of the blind RUclipsrs) have had tummy issues in airports and had what we could call mini explosions. It is so embarrassing when you highly trained service dog does this, and especially because when they have these issues it is never just a normal accident, and it always requires extra cleaning and not just picking up. So just because they are highly trained, and super obedient, they are still dogs and they do still have upset tummies from time to time.
The perc I get, and expect, as a frequent stayer, is reasonable. Late check out when I'm not leaving early anyway, and a better room. But stuff that can be counted like rate cuts, they have to come from the club program. Also tip your housekeepers!
Are you saying that you expect to always get late checkout, regardless of how many other frequent stayers want the same that day?
No, it's usually Sunday morning anyway which is slow. Weekdays I need to leave by 8 anyway.
OMG I love these stories, and the fun way you telll us about them ❤❤
People have told me I can bring my cat if I get the service animal card. "She's your support so why not." I had to advise that I would not do that because my cat was not my support, I am her support. I then considered getting one of those "Emotional Support Human" t-shirts but my cat can't read and she knows I am there for her.
I would like to know where to get one of those shirts to give to my husband
@@sisterseeker1 Etsy! Several creators make shirts like this.
I hope you will educate those people on how that makes things more difficult for those with actual service animals. Some dogs have had to retire from duty because of trauma from misbehaving pets in non-pet-friendly places.
💕 Love these stories! And your positive attitude! Humor helps immensely in these things!
I guess im just a heavy sleeper, but i like having a room close to the elevator or ice machine. It's convenient.
I’m pretty sure I’ve experienced each of these situations at some point in the nearly 18 years I’ve been working in hotels.
And then there’s the one time when someone found a couple who had gotten drunk and high, went into the public men’s room, and, well I’ll let you use your imagination. But as if that wasn’t bad enough, because they were drunk and high at the same time, bodily fluids came into play. All of them. Finger painting ensued. Unwanted bathroom decor. 911 was called, and both paramedics and police came. Once it was determined that the couple were fine, the police ordered them to clean up after themselves. Cleaning supplies were provided and clean up, they did. Houseman still had to go in and bleach the shit out of the entire bathroom later on.
That is definitely the most memorable.
I am so glad they were made to clean up the mess they made!
OMG Your hair looks beautiful like that!!!!
I was concerned that this was going to be something about an actual service dog that got ill and couldn't control their bowels... That can happen and is horrible when someone who needs their dog is away from home and cannot go anywhere else at that time... Fortunately most often hotels are understanding of extenuating circumstances when the handler is taking full responsibility for their animal.
5:15 I legit thought that necklace was because you liked spongebob! 🤣
These stories make me want to re-evaluate my life choices and apologize to any and all service workeeers I was ever rude to.
I've been a night Auditor for close to 3 years. The stories oy...
Such as asking an obviously homeless man what room he's in and him replying the lobby
Orlando, South OBT 441 area 🏨 , 2006 once, had a young Swedish tourist who looked like Paris Hilton swam NUDE 😎 in the large deep(pre 1982) pool. Hotel security got wild! 👮🏼♂️
As someone who has a legit service dog for PTSD I would just like to say that I really wish there was some way to regulate because there really are too many people out there who lie and their dog has no training whatsoever. I have had to step between my dog and other wanna be service dogs and their owners because their dog came lunging and barking and growling at my dog. We have lived in hotels and we have never had any problems with hotel staff, it's usually other guests. I do love your videos and I love that you went to google for the ADA stuff. More people should do that.
YES I LOVE THESE STORIES!!
I have and train service dogs. You are responsible for anything your service dog may do. After 2 years of training and them passing a public access test you can't use the they are just a dog excuse that is used with pet dogs. Once a drunk lady was sneaking my service dog human food at a restaurant. Dogs can't have things like garlic, onion or chili powder that is in human food. My service dog got extremely sick. Vomiting, Diarrhea and hospital stay for a week from the sausages she fed him. The cameras picked up her distracting me and feeding him. I pressed charges. She had to pay the vet bills, my hospital stay from not having my service dog, a $3,000 fine and 3 days in jail. Both myself and my service dog almost died because of her. Them being sick is the one exception for pooping inside but you MUST clean it up.
Real service dog would never poop inside unless it was sick, in sudden decline, or need of retirement. I hate when people abuse the word service animal and hate even more when people with real service animals aren’t believed.
The first question for a service animal is really 2 questions.
Even service dogs can have accidents. The smartest dog is about the intelligence of a toddler/small child. Ever have to change undies on a kid? Also the person the dog is helping is responsible to make sure dogs needs are meant including bathroom breaks, and as all people are only human and make mistakes let’s give the dogs some grace? As a night nurse we have literally had to take a service dog for a potty break if the patient doesn’t have someone to come and assist or take dog.
I have a SA and most Hotels Demand that we have a SA Card for my guy.. I Didn’t want to buy one.. But the Hotels Make it impossible!! So, when you see someone with a Service Animal (SA) and they have a “official “ SA card.. Dont judge!! I I Have fought over and over again Pointing out that a card isn’t Mandatory.. The hotel owners don’t care and they know that anyone on Disability won’t have the Money to Sue them.. Makes me Soo Angry 😡
What makes me angry is people who lie and bring in nasty untrained dogs who havent had a bath in months.
ESA is a story in itself. Dogs all over the place, with training not required
The ‘everyone clapped’ of the late check in with the person coming and smoking is such an eye roll. That👏🏻didn’t 👏🏻happen👏🏻
I'm on my second service dog. I lost my first of I had for 15 years two years ago. The current one pictured in my profile is Parson, he's two, still in training and a bit of a puppy, but improving. He's when he's out stays under control and is house broken. He's traveled, to several shows in this country and Canada, and medical conferences with me. The only problem we every had was when he alerted in a restaurant and a woman complained that he was there. Parson is a seizure alert dog.
Here's a great hack that has ALWAYS worked for me, _especially_ in hotels in the USA:
Smile, be calm and patient, give a genuine compliment, don't rush the person who's assisting you, and ask them who you talk to if you want to relay a compliment about their service (and then actually do it).
Instead of looking for things to complain about, look for things to be happy about and let the staff know. It's much more motivating for them to accommodate you when they know what you like. If you only let them know what you don't like, then you still leave them guessing about what you _do_ like.
Also, if you are consistently complimenting on everything you like, then the day you don't give compliments they will come to you and ask how they can improve your stay.
I applaud you for your service dog presentation. People need to leave their pets at home and stop lying about them being service animals.
for the service dog story, unfortunately a lot of people believe they need a service dog (not saying Agnes doesn’t, I don’t know her and it’s not my place to say that) and they don’t know the difference between a service dog, and an emotional support animal, and honestly that dog sounded more like an emotional support animal if not just a regular pet. esa’s aren’t required to be as trained as service dogs, but they also aren’t allowed in no dogs allowed areas. and if an esa is in public it has to be on a leash and under control, for service dogs it requires on the place but in a lot of places it just has to be under control, a leash isn’t required
also any and all “licenses for service dogs” are fake scams and honestly a red flag
I complained about a bathroom in a room at one stage being dirty and not draining. Made it clear I was happy with the room, appreciated the early check in they'd given me and loved the complimentary shampoo and conditioner. I just wanted them to know as the next person may not be happy with it. They gave me some bonus toiletries to take home as a thank you. I was very happy with that - I'm easily pleased 😂😂
My MIL tried telling me (while I was researching how to train my own service dog) that her dogs were all service dogs.
Knowing she was lying, cause she was bragging about the card she got and all, I asked her those ADA questions and she got all pissy with me. I told her, an ESA is NOT and will never be considered a SD due to lack of training, & do not EVER claim that crap around me. I also told her that HER dogs specifically would never be SD because they were not trained, not house broken and were a total nuisance.
Needless to say she did not like that I called her out on her BS when I educated her on the difference between an ESA and a SD.
She still tried telling us that she would bring her dogs on a trip with us if she wanted to cause she “needed them” I told her she would not be disrespectful to the SD community around me and if she tried to lie and con her way around hotel rules, I would be informing management.
She didn’t bring the dogs. She pouted and tried making me feel bad…LMAO! NOPE!!
Boss level karen was amazing and cringworthy! 😂😁