I agree that partial refunds are a no-no under most circumstances. I had a buyer claim that the clasp on a $200 bracelet she bought from me was "sticky" and that her jeweler said it would cost $75 to fix. I apologized for the "sticky" clasp and offered a full refund upon return of the item. She conveniently disappeared. I then blocked her from ever buying from me again.
Hey Justin: Giving Ebay a second try. The first time 3 yrs ago I was terrified of taxes, accounting, shipping, yada yada. After watching your videos ..No Fear! I sold my first item today and with the power of Flipwise, I have all my numbers. Thank you so much!!!!
Justin, Thanks for posting this top. Literally today I had a buyer who purchased a 15 inch XMAS nativity sculpture which was pretty durable tell me that I packed it poorly (ironically most my customers compliment me on my packing. anyways said it came in broke and I got a picture of the box some of my ebay tape and a very small unidentifable piece that may or may not be the item. They said they were disappointed and told me I shouldnt pack with paper which I packed with bubble wrap around the item and paper and I was to refund there money. I told them I needed to see identifiable pictures of the item and then per ebay policy I would decide if I needed them to ship it back to me or not for a refund. This is almost exactly the same as one of the scenarios you gave. You want to always believe people are honest and you want to be a good seller but you have to protect your business to. Thanks again. MR C.
On the topic of uploading videos via desktop: I would also suggest lowering the quality settings on your phone before taking a video as well. I’ve had trouble in the past with video files being too big to upload to eBay, and have found that keeping the video 15-20 seconds long, filming at 30fps, and filming in regular HD (instead of 4K), keeps the file size manageable and much easier to transfer to your computer and upload to eBay.
My first ever listing and sale was 3 hours after I listed it. Got so excited and happy. It was a World of Warcraft SDCC lanyard from 2015 and there was only 1 other one listed on eBay at the time for $35~, so maybe I underpriced but it was definitely the fuel I needed to continue.
In a weird coincidence, right after you first mentioned that baking dish in a previous video I sold a very similar baking dish that also broke on the way. I almost made them send the pieces back, too. Then I saw their photos and realized that for an oblong breakable dish like that, I hadn’t packed it well. Now I’ll think twice before buying that shape of dish. It would have to be packed in a huge box, I think.
Here in central Florida the summer is the slowest time of year for garage sales. It’s too hot, the weather is super unpredictable and the mosquitoes are abundant.
Hi Justin. First, thanks for being descriptive in your content. I usually listen like a podcast rather than watch. I'm a 78-year-old reseller. Many of my listings are liquidating my husband & my possessions, so the sell-through rate is not as big a consideration. I post, if the items don't sell, I donate. Does paying eBay's full ad rate place items higher on the view list? For the most part I try to price my items competitively, but I need to get eyes on them.
Be careful with adding a second shipping option. EBay listing results will show the fastest shipping option and doesn't say if its expedited or regular. Most buyers are looking at the total cost of an item and even if you've priced your item exactly the same as everyone else the total cost of your item is now more expensive in the results and many buyers will skip over it
I’ve done videos on my listings. You’re right. It has to be done on a computer. I take very short videos with my phone and email them to myself, save them to the computer, open my listing draft and upload the video to the draft before listing. Because it’s not a simple process, it took me a very long time to try it, but there are some things that just need a video to help them sell. I’d had this wonderful T Rex “hobby horse” listed for a year and it just wasn’t selling. It was really cool and I knew if I could get the push-button roar on video, it would sell. So I swallowed my reservations and did the above steps. After a year of nothing, it sold in a week. So if I have something that moves or makes sound, I’ll do a video.
I think the reason some odd things sell so quickly is because people have saved searches and get notified when a new item matching their search is listed
I look out for foam at garage and estate sales. It is usually very cheap. I will use it to pack around breakable items sometimes along with the bubble wrap, especially higher dollar items, for some extra protection.
I would assume that falls on the seller. The buyer isnt in control of packaging or shipping and wouldnt make sense to require them to handle the claim proccess.
Just about every problematic buyer I've ever had, messaged me first before buying. Sometimes, their questions were red flags that I should have picked up on. Sometimes, they were basic questions or requests. Occasionally there is a comment on the purchase "please pack well" or "ship right away". For some reason anyone who wanted to rip me off, couldn't resist the urge to communicate with me and telegraph what was to come. It's unfortunate for the average customer with a necessary question because I am very quick to block anyone.
I ask for good packaging pretty often as a buyer, because things get damaged by shipping services so often, but also I've seen some really sloppy packaging which caused damage that could have been avoided.
@Sammzor That's understandable and a good idea. If you ordered from me, your comment would alert me to check your "feedback left for others" to evaluate you as a potential risk. Do you complain about packaging even when the item arrives safely? Do you regularely complain about condition? Are you drop shipping or using a frieght forwarding service? Most likely, everything is fine. I would respond confirming the good packing and follow through with the order.
@freakbuck I can't argue with that logic. At some point, all buyers and sellers take precautionary measures unnecessarily (based on past bad experiences). The 1% who abuse eBay can cause people like me to overreact with a "never-again" mentality. I'm sure I've blocked both good and bad potential customers. I operate with the belief that I am solely responsible for the safety of my business. I can't expect eBay to protect me against all bad buyers or senarios. It's an imperfect system of risk management but the best I can come up with to feel in control.
100% on the full refund if returned intact advice. I'm only at about 100 total sales, but the two times people made claims that I knew were not true, I told them to send them back. Instead, they disappeared . .
If you use shipping via the business policy page you can add more shipping options there and it will update all of your listings that are using that shipping policy
I've added videos to my listings when it asks for photos on the desktop site. I use video to show how floppy a hat may be such as an "Adventure Time / Fin" hat that had ears.. I'll demonstrate puppets as well.
I ADORE the music 🎵 choice at the beginning of the video. Such a cinematic and humorous pick. That accompaniment really elevates your content even MORE than it was already! 👍🏻🏅 You are officially my fave RUclips person relating to reselling and eBay. 🙂
Thanks Justin. I took some listings advice, and small tips you gave to market my products on eBay and I'm doing quite well now selling my own home made products..
Had a buyer say that an item was missing. I asked for photos of what they received but they wouldn’t. I asked for them to ship it back; didn’t want to do that either. Reported me to eBay. I just wanted proof before I send anything
Hey Justin! I’m a newbie and I will be starting my eBay resell shop soon. Your videos have been so helpful! I was curious if you have sold any trading cards? Do you have any suggestions on return policies for these particular purchases? How should I go about shipping these discretely? Thank you for all of your help and I appreciate your videos!
What to do after you get the bogus Negative feedback for not offering partial refund and eBay will not remove it because it doesn't violate eBay policy. was it worth it? I'm dealing with this now. How much is having a negative feedback removed worth
Hi Justin. I just scored a small lot of high end dress shirts, new with tags in it's original packaging. Should I photograph them as is in their packaging, as opposed to pulling them out and photographing the details?
Another question - this time about shipping cost. I typically just enter the weight and size of the package and buy my label and move on. But I always look at what the customer paid for shipping vs what I actually paid, and because of the deep eBay discount it’s usually a fairly significant difference…and I feel a ping of guilt. Should I be lowering my shipping cost so the customer benefits, or is it common/okay to do what I’ve been doing? I wonder how I would anticipate exactly what the eBay cost would be ahead of time. Is there a set % off, so I could figure it out?
Yesterday I sold an item and now I receive a message stating that the buyer has not received the item. Isn't this completly obvious? How could he have received it if it wasn't even shipped? Why does ebay let them send such requests and what should I do?
I do videos on all electronics, and you are correct. You can only do it on desktop. My process is take all photos/videos on my phone, then upload them to my google drive. Then I download them to my PC and build my listings from there. I know this sounds like a long process, but it’s actually really stream lined. Also when taking photos, I snap a shot of every SKU and it makes it super easy to stay organized when logging your data (which should be in Flipwise 😉)
Uploading, that sounds nice! My wifi and such isn't great (rural living) so I create the listing and take the photos then save for later. Then record my video and either email it to myself if it's small enough, or cable connect my phone to my computer and drag over the video. Then upload to the saved draft for publishing. Doesn't take long once you've got a process but I most definitely don't do videos for everything. Just what seems to need it to highlight the item nicely.
@@curiositykidsfinds I too do the rural living, starlink changed the game for me. Any process that works for you is the right one. And you are right, once you get any process down it goes super quick. 👊🏻
I have gotten great info from you, thanks for that, but i really wanted to tell you how much i love your world globe in the background. As a globe collector i have never seen that one!
Bates shoes and boots are police boots and security. We use them everyday. And expensive. But common tactical boot for men and women in law enforcement. So good buy
Sometimes it’s true though…it’s good to know if the product going out is justified. Used goods are not always 100%. I’m HATE INADs, so I gauge the individual circumstance
Hey Justin as far as uploading a video I had the same issue found out that if you open a store the option opens up to you on the full site not on mobile though I use Apple products so I just airdrop the video to my computer and then add it
I learned the partial scam early on when I started. Now days I do not care what the reason is for a request. I will not refund until I get an item back. 99% of the time I never hear from the people again. Things do happen when dealing with 1000's of sales and items and it is just the cost of doing business. What I hate it always seams I get returns in batches of 3 or 4 every 3 months or so.. LOL Never have figured out why. And almost always the item was never even opened and buyers lied and opened a false INAD. I assume for buyer remorse reasons. No problem I am a top rated seller and I only refund them %50 in those cases and report them to ebay.
Been selling since 1999, I have had maybe a dozen returns requests since then. I almost always refund and suggest they donate to their favorite charity. Of course the items are normally $40 or less, but it worth not having a return hassle, and buyer is happy. Also, I may have been scammed a couple times 🤷♀️
Great question from Stephanie and great Answer from JR..this is why you are the NUMBER 1 Reseller/ RUclipsr in my book!! I'm cresting my 1 year anniversary and the video thing was a big question..I do pretty much everything on the APP.. Every single month of my 11month career is better than the last..because I research and incorporate EVERYTHING I learn! Now my question: I had the biggest sale thus far, last week $400+, an older Horror PC game, still sealed..so the buyer asked before buying if I could ship to South Africa, I googled it and was told Ebays international shipping includes South Africa..I told them, they sent an offer..I accepted but they didn't pay.. I messaged asking for payment and,they said it wouldn't allow payment until I changed my shipping preferences and it was detailed , multiple step instructions..very complicated and since I do everything through the app ( and I'm kinda technology challenged)I couldn't do it without cancelling the sale and relisting and changing everything..by the time I relisted I was too weary of a scam and wth that large amount at stake I didn't pursue the sale..have you had to change things because of where it's going? What do you think? Should I have attempted to make the changes or was I likely getting scammed.
Hi Justin. If I sell a new factory sealed item, can someone return that item opened? Would be very frustrating to sell a rare high value item in new condition only for someone to return it opened.
Hi Justin! I have recently sold some ebay listed items locally and have delisted these items before they had a chance to sell on ebay. To your knowledge, does ebay punish sellers who delist a hand full of items in a short period of time? Secondly, if an item is delisted, is there a best choice when giving ebay a reason why the item was delisted? Keep up the great videos. Thanks for your response!
The easiest way to upload a video to eBay is thru your phone. You take the video with your phone and then you add it like you would a photo. Super easy. Keep it under 14 seconds for easiest uploading!
How do you deal with a bait and switch return? I've got a return coming back for a platter that was brand new. They say after they used it they discovered it was lopsided. I have no doubt mine was not lopsided. Because they stated they used it, am I free to give only a partial return? I'm certain what they are returning isn't what I sent. And now not only do I have a used item but a damaged one.
Hey all. I have I think is a scam. I sent off a jigsaw puzzle unopened sealed and they said there was a piece missing. If it wasn’t sealed I of course would refund but this is a $50 puzzle and U look at what they are selling and they are selling used puzzles. What do you all think?
That certainly sounds like a scam to me. And if a piece *was* missing from a sealed puzzle, I would suggest they take it up with the manufacturer, not with you. And though it is odd to get a brand new puzzle with a missing piece, I once get a puzzle with an *extra* piece. Very odd.
Hey Justin, Does it look bad with potential sellers when I only have like a little over 200 solds but over 700 listings? Wonder if it looks like I have undesirable items. Fairly new seller. Thanks :)
I noticed going through my eBay listings on flipwise. I noticed that a dish I sold had no shipping cost for shipping. I purchased my label through eBay as I do with all my items. Was wondering if this was a glitch, so I checked eBay and the shipping cost was gone. Do you have an idea why the shipping cost would disappear?
I was wrong about the Pampered Chef switcheroo! Great...except now you're out the money...and good luck getting USPS to reimburse you. I'm 0 for 2 with my (very legit) insurance claims. 😢
Bummer on your claims. I'm curious, were you able to take the package into the Post Office for review? I think that's the key. I actually just had a claim settled in my favor with USPS so it's not impossible. What I really think helped was the buyer took the item into the Post Office for inspection on by behalf (which I did not ask for and was shocked they took the time to do so! There are still fantastic people out there willing to be good to each other!) Now that Justin has the broken item and original box back, he can do the same after starting the claim (if he wants). Hopefully that will help push it in his favor. All assuming it was mishandling, not less than stellar packaging.
Lauren, can you come back in a month and tell us how the optional shipping rate on eBay compares to your other platform? I have offered optional shipping on hundreds of listings on eBay and I have never had a SINGLE person choose the optional shipping method.
"This shirt smells funny. What can we do about this?" "Hello! I'm sorry you're having issues with the item. Please initiate a return & ship it back. I'll issue a full refund upon receipt of the item." *crickets* 😂😂
I fairly recently started accepting returns, buyer pays though. I've gotten several already for things like "doesn't fit" (even if measurements or in the case of hats, size was given) and "ordered by mistake". If I offered free shipping and free returns, I don't want to know how much money I'd be losing. My sales have come to a halt pretty much after a wonderful streak (that ended after I had a NAD case, eBay said it was as described). I'm excited for Q4 but also wary of all the potential returns 😅 Do you know if situations like a NAD case claim and return can affect your algorithm on eBay?
I have never heard that it is bad luck to sell tarot cards; rather, in some circles, it is bad luck to buy your first deck. It is supposed to be gifted to you. Interesting that tarot cards are not eligible for promotion on eBay.
If you’re a top rated seller and you don’t offer 30 day free returns & say some damages ur item within the 30 days or switches their bad item for ur good item are you able to only offer 50 percent back to the buyer instead of the full 100 if that makes sense
I take this item by item. Sometimes it's legit, and for me it rarely happens. Because it's rare it can be advantageous to partial refund. You won't get an inad and you won't pay for return shipping.
I sent out 30% off sale yesterday and got a sale right away. The buyer messaged me saying that the 30% off wasn’t taken off and that she paid the full amount. As far as I could tell, she was correct and I refunded her the 30%. Since I’m a beginner, I was leery that she knows how to scam people (beginners). Has anyone had that happen to them? And if so, was it a scam or legit? Thank you.
Hello Justin - I'm new to the channel - & have zero experience at reselling. I'd like to start a small scale reselling side gig to see if I can be successful at it. If it works out - perhaps I'd attempt to expand on things going forward & scale up my "operation". I seem to learn subjects best when "how to" information is referenced & laid out concisely in printed form as opposed to only using video blogs & Facebook membership groups etc... Will you please recommend a reseller instructional book/printed course - that provides enough useful information to help me initially get "all my ducks in a row" with operational set up, basic procedures, proper inventory acquisition & practical sourcing methods etc. Unfortunately I'm the kind of person that needs a precise game plan in place in order to feel confident in what I'm doing - & I'd like to avoid as much of the basic beginner level trial & error/rookie mistakes as possible.
Call me skeptical, but it's possible the buyer dropped the baking dish on the floor and it wasn't broken in shipping. Something we'll never know. A baking pan scam 😆
Hi Justin! I’ve had something happen to me twice and I wonder if it’s a “thing.” I had a competitive item listed that had several views and watches. Someone bought it then instantly changed their mind and asked to cancel. I accepted the cancellation request, and my item was re-listed - but now without any views or watches. I’m wondering if this is a tactic that sketchy sellers use to stall people from buying my item over theirs. I typically don’t think the worst of people, but I’m a little suspicious. Thoughts?
I just had this happen this week for the first time, super fast 'I bought this by accident' (less than 5 minutes), and had that exact same feeling/thought as soon as I saw that all my views/watchers were reset to zero after ebay relisted it.
I've had the same thing happen to an item that was not competitive. Most sellers have so many items that they wouldn't have the time to keep track of competition like that. I remember hearing something that after a buyer makes a purchase, ebay will show them related listings that may be the same item but cheaper, so they cancel and go buy that one. Thanks, ebay.
@@bobbiellison4315No, I was bummed that buyers who were interested and may want to come back to buy it won’t have history of having seen it before to be able to find it again easily.
The partial refund "scam" not always is. Like I ordered on xbox with multiple games and controllers but one of the controllers didn't work everything else was fine I still wanted everything else so I ask the seller for a partial refund for the remote that didn't work so as a seller and buyer I think a partial refund is fare in some cases
Question for you; when you end & re-list listings to keep them "fresh" do you include items that have watchers that don't seem to be buying or items that are still getting views or just those that are literally languishing?
I think you mentioned you used to work in product. I am a product manager but also side hustle with eBay. It seems to work for now. You ever think about going back to corporate?
I got hit by a combination of #1 and #2 this week. I sold a board game that included 24 pieces inside a zip-sealed poly bag. The customer emailed me a week after receiving it, claiming that 5 of the pieces were missing. Somehow they'd escaped the sealed poly bag, jumped out of the game box, and teleported through the shipping box. They were fishing for replacement parts or lost some of the pieces after receiving it, I think. I sent them some extra pieces as it only cost me a dollar or two, but they are now banned from buying from me again. Thankfully these scammers are few and far between. The sad thing is they could have just asked nicely and I would have tried to help them out, instead of starting out by barking demands and lying to me.
Videos can only be added to eBay listing via a computer; I take the video on my iPad, then email it to myself where I download it onto my windows laptop and can add to listing. A few extra steps but anything that moves makes noise or lights up I always add a video!
Since you don't have many comments yet.. I do have a question.. which may relate to the first viewer question about free shipping. I am a Canadian seller and do not have an eBay store subscription at the moment. When you open up to edit listings, it doesn't look like mine at all. Is it different with a store? I can't add shipping options to individual listings. I can only do it via business policies. I'm personally fine with that but may explain why the first viewer was having trouble.
That buyer didn't even pack that dish they returned carefully, just dumped it in the box. Have heard of other buyers who received stones, empty boxes, wrong CDs etc for fake return goods. All we can do is filter out the scammers from legitimate returns. Don't stress out and let immediate Karma take care of the thieves. Thank you for all your information sharing. Videos are great for those selling equipment like VCRs, Nintendo etc; usually we do the video on the phone, send to ourself by email, then download to the PC, then upload into Ebay from the desktop; only issue you are extremely limited on the video size, so don't take a LONG video.
Hello from Germany 🙂... I am a private seller ( with tax number ... here in Germany private sellers don`t pay fees at all ) and while listing I can make a small film for my produkt with my phone 😀.........
double-boxing is way overrated, I would have filled it with packing peanuts or an extra layer of paper around some more bubble wrap and it would have been fine
That explains what happened. I bought four DVD's for movie night with my girlfriend and her daughter. The daughter was given the honor of choosing which of the four kid's movies to watch that night, and of course the one she chose would not play no matter what device I hooked up to the TV. As it was clearly her favorite of the four, I contacted the seller and asked just that. I wasn't looking for a refund, I was hoping the seller had another copy. I found it rude that I got no suggestions or an apology, just a refund. I put it down to being someone without people skills, but knowing this now, perhaps I judged them too harshly and they assumed too much about me. I bet I am on their blocked list.
I think I heard you say we can Integrate data from flipwise to excel? Is that true and what's the process to to it all at once or do I just have to go through every listing for the info. Thanks. I have a youtube channel also @817thrifter just posted my 9th video
If you keep your data in a spreadsheet, we can import that data into Flipwise. More info here: help.flipwise.app/article/14-can-i-import-my-data-csv-or-spreadsheet
@justinresells oh ok. I am about to start a spreadsheet for all my stuff. I have been keeping all the paperwork but didn't even think about using the money that I'm using to buy items at the garage sales as an expense also. About to start making a spreadsheet. I have all my listings, storage building, gopro stuff and supplies I get since the end of April. I figured it would just do multiple spreadsheets for ebay, storage and supplies and house and internet and phone bill
I agree that partial refunds are a no-no under most circumstances. I had a buyer claim that the clasp on a $200 bracelet she bought from me was "sticky" and that her jeweler said it would cost $75 to fix. I apologized for the "sticky" clasp and offered a full refund upon return of the item. She conveniently disappeared. I then blocked her from ever buying from me again.
Hey Justin: Giving Ebay a second try. The first time 3 yrs ago I was terrified of taxes, accounting, shipping, yada yada. After watching your videos ..No Fear! I sold my first item today and with the power of Flipwise, I have all my numbers. Thank you so much!!!!
Justin, Thanks for posting this top. Literally today I had a buyer who purchased a 15 inch XMAS nativity sculpture which was pretty durable tell me that I packed it poorly (ironically most my customers compliment me on my packing. anyways said it came in broke and I got a picture of the box some of my ebay tape and a very small unidentifable piece that may or may not be the item. They said they were disappointed and told me I shouldnt pack with paper which I packed with bubble wrap around the item and paper and I was to refund there money. I told them I needed to see identifiable pictures of the item and then per ebay policy I would decide if I needed them to ship it back to me or not for a refund. This is almost exactly the same as one of the scenarios you gave. You want to always believe people are honest and you want to be a good seller but you have to protect your business to. Thanks again. MR C.
On the topic of uploading videos via desktop: I would also suggest lowering the quality settings on your phone before taking a video as well. I’ve had trouble in the past with video files being too big to upload to eBay, and have found that keeping the video 15-20 seconds long, filming at 30fps, and filming in regular HD (instead of 4K), keeps the file size manageable and much easier to transfer to your computer and upload to eBay.
Ty
My first ever listing and sale was 3 hours after I listed it. Got so excited and happy. It was a World of Warcraft SDCC lanyard from 2015 and there was only 1 other one listed on eBay at the time for $35~, so maybe I underpriced but it was definitely the fuel I needed to continue.
Found your channel recently and the weekly show is becoming my favorite reseller content by far. Love the format!
In a weird coincidence, right after you first mentioned that baking dish in a previous video I sold a very similar baking dish that also broke on the way. I almost made them send the pieces back, too. Then I saw their photos and realized that for an oblong breakable dish like that, I hadn’t packed it well. Now I’ll think twice before buying that shape of dish. It would have to be packed in a huge box, I think.
I’ve learned that you need 2-3” of bubble around breakables, so yes, it would have to be a huge box.
Here in central Florida the summer is the slowest time of year for garage sales. It’s too hot, the weather is super unpredictable and the mosquitoes are abundant.
Hi Justin. First, thanks for being descriptive in your content. I usually listen like a podcast rather than watch. I'm a 78-year-old reseller. Many of my listings are liquidating my husband & my possessions, so the sell-through rate is not as big a consideration. I post, if the items don't sell, I donate. Does paying eBay's full ad rate place items higher on the view list? For the most part I try to price my items competitively, but I need to get eyes on them.
Congratulations on confusing my Alexa. 😂I don’t have a basement.
oops!
😂😂😂😂😂😂
LOL! I had to change the call name for mine due to all the "Alexas" being spoken on TV & YT. Too funny!
Be careful with adding a second shipping option. EBay listing results will show the fastest shipping option and doesn't say if its expedited or regular. Most buyers are looking at the total cost of an item and even if you've priced your item exactly the same as everyone else the total cost of your item is now more expensive in the results and many buyers will skip over it
I’ve done videos on my listings. You’re right. It has to be done on a computer. I take very short videos with my phone and email them to myself, save them to the computer, open my listing draft and upload the video to the draft before listing. Because it’s not a simple process, it took me a very long time to try it, but there are some things that just need a video to help them sell. I’d had this wonderful T Rex “hobby horse” listed for a year and it just wasn’t selling. It was really cool and I knew if I could get the push-button roar on video, it would sell. So I swallowed my reservations and did the above steps. After a year of nothing, it sold in a week. So if I have something that moves or makes sound, I’ll do a video.
Finally! the suspense was killing me. I’m glad they didn’t scam you.
Same ! So glad for an update
Now he just wasted a lot of money on it 🙃
Wonder why he did not file a claim with USPS
I think the reason some odd things sell so quickly is because people have saved searches and get notified when a new item matching their search is listed
I look out for foam at garage and estate sales. It is usually very cheap. I will use it to pack around breakable items sometimes along with the bubble wrap, especially higher dollar items, for some extra protection.
If something breaks, doesn't the buyer have to file a claim with USPS or the carrier that was used to deliver the item?
I would assume that falls on the seller. The buyer isnt in control of packaging or shipping and wouldnt make sense to require them to handle the claim proccess.
Just about every problematic buyer I've ever had, messaged me first before buying. Sometimes, their questions were red flags that I should have picked up on. Sometimes, they were basic questions or requests. Occasionally there is a comment on the purchase "please pack well" or "ship right away". For some reason anyone who wanted to rip me off, couldn't resist the urge to communicate with me and telegraph what was to come. It's unfortunate for the average customer with a necessary question because I am very quick to block anyone.
I ask for good packaging pretty often as a buyer, because things get damaged by shipping services so often, but also I've seen some really sloppy packaging which caused damage that could have been avoided.
@Sammzor That's understandable and a good idea. If you ordered from me, your comment would alert me to check your "feedback left for others" to evaluate you as a potential risk. Do you complain about packaging even when the item arrives safely? Do you regularely complain about condition? Are you drop shipping or using a frieght forwarding service? Most likely, everything is fine. I would respond confirming the good packing and follow through with the order.
I agree the more they ask you know it will be a problem
Sounds like you are the scammer. Blocking potential customers on a dime is such a poor business choice as well.
@freakbuck I can't argue with that logic. At some point, all buyers and sellers take precautionary measures unnecessarily (based on past bad experiences). The 1% who abuse eBay can cause people like me to overreact with a "never-again" mentality. I'm sure I've blocked both good and bad potential customers. I operate with the belief that I am solely responsible for the safety of my business. I can't expect eBay to protect me against all bad buyers or senarios. It's an imperfect system of risk management but the best I can come up with to feel in control.
100% on the full refund if returned intact advice. I'm only at about 100 total sales, but the two times people made claims that I knew were not true, I told them to send them back. Instead, they disappeared . .
If you use shipping via the business policy page you can add more shipping options there and it will update all of your listings that are using that shipping policy
This is a good way to add expedited shipping for holidays. One day shipping. After the holidays you can just take it off.
I've added videos to my listings when it asks for photos on the desktop site. I use video to show how floppy a hat may be such as an "Adventure Time / Fin" hat that had ears.. I'll demonstrate puppets as well.
I ADORE the music 🎵 choice at the beginning of the video. Such a cinematic and humorous pick. That accompaniment really elevates your content even MORE than it was already! 👍🏻🏅 You are officially my fave RUclips person relating to reselling and eBay. 🙂
Glad you enjoyed it!
This happened to me last week and did exactly what Justin recommended. Haven’t heard from this buyer since then.
Thanks Justin. I took some listings advice, and small tips you gave to market my products on eBay and I'm doing quite well now selling my own home made products..
Had a buyer say that an item was missing. I asked for photos of what they received but they wouldn’t. I asked for them to ship it back; didn’t want to do that either. Reported me to eBay. I just wanted proof before I send anything
Good advice, I agree with everything you said.
Hey Justin! I’m a newbie and I will be starting my eBay resell shop soon. Your videos have been so helpful! I was curious if you have sold any trading cards? Do you have any suggestions on return policies for these particular purchases? How should I go about shipping these discretely?
Thank you for all of your help and I appreciate your videos!
Justin, very timely video! Thanks!
What to do after you get the bogus Negative feedback for not offering partial refund and eBay will not remove it because it doesn't violate eBay policy. was it worth it? I'm dealing with this now. How much is having a negative feedback removed worth
Hi Justin. I just scored a small lot of high end dress shirts, new with tags in it's original packaging. Should I photograph them as is in their packaging, as opposed to pulling them out and photographing the details?
Also consistent listing of at least 3 to 4 items a day will also help. eBay likes activity on the sellers side. More you list a day helps.
Another question - this time about shipping cost. I typically just enter the weight and size of the package and buy my label and move on. But I always look at what the customer paid for shipping vs what I actually paid, and because of the deep eBay discount it’s usually a fairly significant difference…and I feel a ping of guilt. Should I be lowering my shipping cost so the customer benefits, or is it common/okay to do what I’ve been doing? I wonder how I would anticipate exactly what the eBay cost would be ahead of time. Is there a set % off, so I could figure it out?
Thank you for answering my question 😎
Yesterday I sold an item and now I receive a message stating that the buyer has not received the item. Isn't this completly obvious? How could he have received it if it wasn't even shipped?
Why does ebay let them send such requests and what should I do?
15:15 Haha, what a coincidence. I sold an Ooma device just a few days ago. Maybe the company put out an ad recently.
Background music is on point. (So is the vid!) TY
I do videos on all electronics, and you are correct. You can only do it on desktop. My process is take all photos/videos on my phone, then upload them to my google drive. Then I download them to my PC and build my listings from there. I know this sounds like a long process, but it’s actually really stream lined. Also when taking photos, I snap a shot of every SKU and it makes it super easy to stay organized when logging your data (which should be in Flipwise 😉)
Uploading, that sounds nice! My wifi and such isn't great (rural living) so I create the listing and take the photos then save for later. Then record my video and either email it to myself if it's small enough, or cable connect my phone to my computer and drag over the video. Then upload to the saved draft for publishing. Doesn't take long once you've got a process but I most definitely don't do videos for everything. Just what seems to need it to highlight the item nicely.
@@curiositykidsfinds I too do the rural living, starlink changed the game for me. Any process that works for you is the right one. And you are right, once you get any process down it goes super quick. 👊🏻
Bates is one of the brands authorized to be worn by U.S servicemembers, and some were also issued to soldiers by the military.
I have gotten great info from you, thanks for that, but i really wanted to tell you how much i love your world globe in the background. As a globe collector i have never seen that one!
thank you! I collect globes too :)
Another great video! Thanks Justin.
Bates shoes and boots are police boots and security. We use them everyday. And expensive. But common tactical boot for men and women in law enforcement. So good buy
Sometimes it’s true though…it’s good to know if the product going out is justified. Used goods are not always 100%.
I’m HATE INADs, so I gauge the individual circumstance
Hey Justin as far as uploading a video I had the same issue found out that if you open a store the option opens up to you on the full site not on mobile though I use Apple products so I just airdrop the video to my computer and then add it
+100 Never, ever give a partial refund. Most of the time, it's a scammer. Many people call garage sales "estate sales".
I learned the partial scam early on when I started. Now days I do not care what the reason is for a request. I will not refund until I get an item back. 99% of the time I never hear from the people again. Things do happen when dealing with 1000's of sales and items and it is just the cost of doing business. What I hate it always seams I get returns in batches of 3 or 4 every 3 months or so.. LOL Never have figured out why. And almost always the item was never even opened and buyers lied and opened a false INAD. I assume for buyer remorse reasons. No problem I am a top rated seller and I only refund them %50 in those cases and report them to ebay.
Been selling since 1999, I have had maybe a dozen returns requests since then. I almost always refund and suggest they donate to their favorite charity. Of course the items are normally $40 or less, but it worth not having a return hassle, and buyer is happy. Also, I may have been scammed a couple times 🤷♀️
Great question from Stephanie and great Answer from JR..this is why you are the NUMBER 1 Reseller/ RUclipsr in my book!! I'm cresting my 1 year anniversary and the video thing was a big question..I do pretty much everything on the APP.. Every single month of my 11month career is better than the last..because I research and incorporate EVERYTHING I learn! Now my question: I had the biggest sale thus far, last week $400+, an older Horror PC game, still sealed..so the buyer asked before buying if I could ship to South Africa, I googled it and was told Ebays international shipping includes South Africa..I told them, they sent an offer..I accepted but they didn't pay.. I messaged asking for payment and,they said it wouldn't allow payment until I changed my shipping preferences and it was detailed , multiple step instructions..very complicated and since I do everything through the app ( and I'm kinda technology challenged)I couldn't do it without cancelling the sale and relisting and changing everything..by the time I relisted I was too weary of a scam and wth that large amount at stake I didn't pursue the sale..have you had to change things because of where it's going? What do you think? Should I have attempted to make the changes or was I likely getting scammed.
Biggest reason to have free returns is to save 10% on all your fees more than pays for the returns
Hi Justin. If I sell a new factory sealed item, can someone return that item opened? Would be very frustrating to sell a rare high value item in new condition only for someone to return it opened.
Hi Justin! I have recently sold some ebay listed items locally and have delisted these items before they had a chance to sell on ebay. To your knowledge, does ebay punish sellers who delist a hand full of items in a short period of time? Secondly, if an item is delisted, is there a best choice when giving ebay a reason why the item was delisted? Keep up the great videos. Thanks for your response!
The easiest way to upload a video to eBay is thru your phone. You take the video with your phone and then you add it like you would a photo. Super easy. Keep it under 14 seconds for easiest uploading!
Bates shoes are the makers of military and police shoes. They are expensive. I have a pair like you sold and new it is close to $150.
I take my photos on my phone and list on desktop. If I take a video of a product I just email it to my self and there it is super fast!
How do you deal with a bait and switch return? I've got a return coming back for a platter that was brand new. They say after they used it they discovered it was lopsided. I have no doubt mine was not lopsided. Because they stated they used it, am I free to give only a partial return? I'm certain what they are returning isn't what I sent. And now not only do I have a used item but a damaged one.
Using Business Policies for shipping might be more streamlined, since you can define a policy that already has multiple ship methods.
Hey all. I have I think is a scam. I sent off a jigsaw puzzle unopened sealed and they said there was a piece missing. If it wasn’t sealed I of course would refund but this is a $50 puzzle and U look at what they are selling and they are selling used puzzles. What do you all think?
That certainly sounds like a scam to me. And if a piece *was* missing from a sealed puzzle, I would suggest they take it up with the manufacturer, not with you. And though it is odd to get a brand new puzzle with a missing piece, I once get a puzzle with an *extra* piece. Very odd.
Hey Justin, Does it look bad with potential sellers when I only have like a little over 200 solds but over 700 listings? Wonder if it looks like I have undesirable items. Fairly new seller. Thanks :)
My Echo Show just went off and Alexa told me she couldn't find a group called Basement Lights. LOL
🤣
oops!
ta ROH cards and it is just superstition to think they bring bad luck when one sells them. Awesome content, as ALWAYS! thanks!
I noticed going through my eBay listings on flipwise. I noticed that a dish I sold had no shipping cost for shipping. I purchased my label through eBay as I do with all my items. Was wondering if this was a glitch, so I checked eBay and the shipping cost was gone. Do you have an idea why the shipping cost would disappear?
I was wrong about the Pampered Chef switcheroo! Great...except now you're out the money...and good luck getting USPS to reimburse you. I'm 0 for 2 with my (very legit) insurance claims. 😢
I can’t imagine USPS would take the blame for inadequate packaging. I think insurance is for extreme circumstances or loss.
Bummer on your claims. I'm curious, were you able to take the package into the Post Office for review? I think that's the key. I actually just had a claim settled in my favor with USPS so it's not impossible. What I really think helped was the buyer took the item into the Post Office for inspection on by behalf (which I did not ask for and was shocked they took the time to do so! There are still fantastic people out there willing to be good to each other!) Now that Justin has the broken item and original box back, he can do the same after starting the claim (if he wants). Hopefully that will help push it in his favor. All assuming it was mishandling, not less than stellar packaging.
Lauren, can you come back in a month and tell us how the optional shipping rate on eBay compares to your other platform? I have offered optional shipping on hundreds of listings on eBay and I have never had a SINGLE person choose the optional shipping method.
"This shirt smells funny. What can we do about this?"
"Hello! I'm sorry you're having issues with the item. Please initiate a return & ship it back. I'll issue a full refund upon receipt of the item."
*crickets* 😂😂
How do you test all of these used electronics, it must take forever ?
Thanks for another great video
I fairly recently started accepting returns, buyer pays though. I've gotten several already for things like "doesn't fit" (even if measurements or in the case of hats, size was given) and "ordered by mistake". If I offered free shipping and free returns, I don't want to know how much money I'd be losing. My sales have come to a halt pretty much after a wonderful streak (that ended after I had a NAD case, eBay said it was as described). I'm excited for Q4 but also wary of all the potential returns 😅
Do you know if situations like a NAD case claim and return can affect your algorithm on eBay?
I have never heard that it is bad luck to sell tarot cards; rather, in some circles, it is bad luck to buy your first deck. It is supposed to be gifted to you. Interesting that tarot cards are not eligible for promotion on eBay.
If you’re a top rated seller and you don’t offer 30 day free returns & say some damages ur item within the 30 days or switches their bad item for ur good item are you able to only offer 50 percent back to the buyer instead of the full 100 if that makes sense
I take this item by item. Sometimes it's legit, and for me it rarely happens. Because it's rare it can be advantageous to partial refund. You won't get an inad and you won't pay for return shipping.
Why does eBay even have the option to accept returns or not if buyers are always able to return an item for a refund?
I sent out 30% off sale yesterday and got a sale right away. The buyer messaged me saying that the 30% off wasn’t taken off and that she paid the full amount. As far as I could tell, she was correct and I refunded her the 30%. Since I’m a beginner, I was leery that she knows how to scam people (beginners). Has anyone had that happen to them? And if so, was it a scam or legit? Thank you.
Because of your knowledge drops Justin, I've had 3 requests of partial refunds & denied all 3 but did suggest them to return. Crickets 😂👍
Then what happened?
Ebay is a HORRIBLE selling platform regardless. Greed out of control with no value of customers or sellers
Hello Justin - I'm new to the channel - & have zero experience at reselling. I'd like to start a small scale reselling side gig to see if I can be successful at it. If it works out - perhaps I'd attempt to expand on things going forward & scale up my "operation". I seem to learn subjects best when "how to" information is referenced & laid out concisely in printed form as opposed to only using video blogs & Facebook membership groups etc... Will you please recommend a reseller instructional book/printed course - that provides enough useful information to help me initially get "all my ducks in a row" with operational set up, basic procedures, proper inventory acquisition & practical sourcing methods etc. Unfortunately I'm the kind of person that needs a precise game plan in place in order to feel confident in what I'm doing - & I'd like to avoid as much of the basic beginner level trial & error/rookie mistakes as possible.
Starter Kit for New eBay Resellers (tools, software, strategies)
ruclips.net/video/Gl3BN4cX5ks/видео.html
Call me skeptical, but it's possible the buyer dropped the baking dish on the floor and it wasn't broken in shipping. Something we'll never know. A baking pan scam 😆
Hi Justin! I’ve had something happen to me twice and I wonder if it’s a “thing.” I had a competitive item listed that had several views and watches. Someone bought it then instantly changed their mind and asked to cancel. I accepted the cancellation request, and my item was re-listed - but now without any views or watches. I’m wondering if this is a tactic that sketchy sellers use to stall people from buying my item over theirs. I typically don’t think the worst of people, but I’m a little suspicious. Thoughts?
I just had this happen this week for the first time, super fast 'I bought this by accident' (less than 5 minutes), and had that exact same feeling/thought as soon as I saw that all my views/watchers were reset to zero after ebay relisted it.
Are you saying the less views, the less ebay shows the item?
I've had the same thing happen to an item that was not competitive. Most sellers have so many items that they wouldn't have the time to keep track of competition like that. I remember hearing something that after a buyer makes a purchase, ebay will show them related listings that may be the same item but cheaper, so they cancel and go buy that one. Thanks, ebay.
@@bobbiellison4315No, I was bummed that buyers who were interested and may want to come back to buy it won’t have history of having seen it before to be able to find it again easily.
@@SammzorThis makes sense to me! Hoping this is the case rather than sketchy sellers…but yeah, eBay is not doing us favors there! 😂
The partial refund "scam" not always is. Like I ordered on xbox with multiple games and controllers but one of the controllers didn't work everything else was fine I still wanted everything else so I ask the seller for a partial refund for the remote that didn't work so as a seller and buyer I think a partial refund is fare in some cases
Question for you; when you end & re-list listings to keep them "fresh" do you include items that have watchers that don't seem to be buying or items that are still getting views or just those that are literally languishing?
I think you mentioned you used to work in product. I am a product manager but also side hustle with eBay. It seems to work for now. You ever think about going back to corporate?
Not if I can avoid it!
@@justinresells it’s love and hate!
because you had no malicious intent with the selling of the tarot cards - no need to worry about any bad luck -
phew!
@justinresells 😂 I was holding my breath too! ❤ oh boy
What if the items are the only one so. There are no comparisons
I got hit by a combination of #1 and #2 this week. I sold a board game that included 24 pieces inside a zip-sealed poly bag. The customer emailed me a week after receiving it, claiming that 5 of the pieces were missing. Somehow they'd escaped the sealed poly bag, jumped out of the game box, and teleported through the shipping box. They were fishing for replacement parts or lost some of the pieces after receiving it, I think. I sent them some extra pieces as it only cost me a dollar or two, but they are now banned from buying from me again. Thankfully these scammers are few and far between. The sad thing is they could have just asked nicely and I would have tried to help them out, instead of starting out by barking demands and lying to me.
You sound like a top notch seller ❤ you went above and beyond before blocking.
Videos can only be added to eBay listing via a computer; I take the video on my iPad, then email it to myself where I download it onto my windows laptop and can add to listing. A few extra steps but anything that moves makes noise or lights up I always add a video!
Trusting eyebrows and a well groomed beard I'd believe anything Justin says.
All my Alexa's came on within earshot. Doh!
oops!
I most certainly could be wrong, but I thought you had to pay extra to upload a video for an item. Looking for comments to clarify, with thanks.
negative
Did the buyer smash your plate and send it back when they couldn't get it for free?
It looks weird indeed...🤔
It’s not bad luck, it’s satanic, definitely stay away from tarot, ouija, etc.
Since you don't have many comments yet.. I do have a question.. which may relate to the first viewer question about free shipping. I am a Canadian seller and do not have an eBay store subscription at the moment. When you open up to edit listings, it doesn't look like mine at all. Is it different with a store? I can't add shipping options to individual listings. I can only do it via business policies. I'm personally fine with that but may explain why the first viewer was having trouble.
That buyer didn't even pack that dish they returned carefully, just dumped it in the box. Have heard of other buyers who received stones, empty boxes, wrong CDs etc for fake return goods. All we can do is filter out the scammers from legitimate returns. Don't stress out and let immediate Karma take care of the thieves. Thank you for all your information sharing. Videos are great for those selling equipment like VCRs, Nintendo etc; usually we do the video on the phone, send to ourself by email, then download to the PC, then upload into Ebay from the desktop; only issue you are extremely limited on the video size, so don't take a LONG video.
Hello from Germany 🙂... I am a private seller ( with tax number ... here in Germany private sellers don`t pay fees at all ) and while listing I can make a small film for my produkt with my phone 😀.........
RUclipsr mistake number 1: Don’t say Lady A’s name in an unedited fashion so that you don’t cause every viewer’s device to go trigger.
oops!
Item looks like it was packed like s*** you need to double box something like that.
double-boxing is way overrated, I would have filled it with packing peanuts or an extra layer of paper around some more bubble wrap and it would have been fine
That’s just a lie by Big Tarrot.
Never negotiate with terrorists (bad buyers)
Nice! This is informative and interesting, but you look really tired, Justin. I hope that’s not because of your eBay work?
You Pay I Ship. Free Returns.. The End
Not “bad luck” but rather,demonic spirits,since the cards are the occult.
True
Isn't it all about intention? The person purchasing may want to invoke spirits. Justin just wanted to make a buck. I think he's perfectly safe!
@@bobbiellison4315 I respectfully disagree.
That explains what happened. I bought four DVD's for movie night with my girlfriend and her daughter. The daughter was given the honor of choosing which of the four kid's movies to watch that night, and of course the one she chose would not play no matter what device I hooked up to the TV. As it was clearly her favorite of the four, I contacted the seller and asked just that. I wasn't looking for a refund, I was hoping the seller had another copy. I found it rude that I got no suggestions or an apology, just a refund. I put it down to being someone without people skills, but knowing this now, perhaps I judged them too harshly and they assumed too much about me. I bet I am on their blocked list.
Quick question that was not quick…stick with emailed questions
I think I heard you say we can Integrate data from flipwise to excel? Is that true and what's the process to to it all at once or do I just have to go through every listing for the info. Thanks. I have a youtube channel also @817thrifter just posted my 9th video
If you keep your data in a spreadsheet, we can import that data into Flipwise. More info here: help.flipwise.app/article/14-can-i-import-my-data-csv-or-spreadsheet
@justinresells oh ok. I am about to start a spreadsheet for all my stuff. I have been keeping all the paperwork but didn't even think about using the money that I'm using to buy items at the garage sales as an expense also. About to start making a spreadsheet. I have all my listings, storage building, gopro stuff and supplies I get since the end of April. I figured it would just do multiple spreadsheets for ebay, storage and supplies and house and internet and phone bill