Toyota 4Runner Crash at Rapids Express Car wash in Orange
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- Опубликовано: 30 мар 2021
- The dangers of Rapids Express Car wash. Here's a video of an incident that happened to me today 3/31/2021 at Rapids Express Car Wash in Orange. Note, there are some dangers associated with these types of car washes. Overall it was a very bad experience.
4/3/2021 Follow up: Eddie the manager ends up calling me three days later, and instead of admitting it was their fault, he went on to explain their protocol which is for them to file a claim then for me to submitted to my insurance company, he suggested that it was the fault of the lady in front of me instead of them, since it was their machine that was pushing me along into her car! Such a bad phone call he made to me. And when I suggested he admit fault and explain what they will do so this doesn't happen again, he remained silent. So what I got out of this whole experience is, these places just pack cars in to make the most money and they really don't care about you or your car. 
Хобби
*I always leave extra room which involves ignoring the employee for a bit who wants to cram all the cars together.*
I always clean my own car because I'm not lazy. Maybe you should try being independent as well sometime.
@@larrycharles-dm2hs some people don't have the time, especially in this economy, where some people have to juggle 2 or 3 jobs at the same time. maybe you should stop being so ignorant and condescending as well sometime.
@@larrycharles-dm2hs Maybe you should try not getting your panties twisted over things that don't concern you.
@@larrycharles-dm2hs I'm independent enough to make my own choices, thank you very much
@@larrycharles-dm2hsyou synthesize your own cleaning materials too I hope
2:44 That sud looks like a skull 💀
So I wasn't the only one to notice that also.
And then it blinked
And then it winked
I noticed that too😅
I saw that too
I work at a car wash and yes the belt was moving still, but the lady is 100% at fault for either putting it in park or foot on the brake.
I can bet she was trying to stop and utilize those fans as much as possible to dry her car.
Agreed
She must be thick in the head, the car will dry itself as long as you're driving it.
If you see in the video, she engaged the brakes, you can see her third brake like turn on. Duh
I agree with the comments about the turbo jet dryers.
I do the same in Illinois carwash😊.
I don't even understand doing that. 1 stroke of my wipers is more than enough to get what remains
I am AMAZED that here isn’t a sensor that stops the belt when people don’t clear the exit. Wtf
I used to work at a Carwash and yes I find that weird and unsafe at our Carwash we have a sensor that stops the Carwash if the car gets too close to the other car
Similar thing happened to me. Lady on her brakes to get more time under the dryer. I had to brake and it jumped the roller and caused about $6k in damage to my car. It was a 911 that I literally bought the day before. The older ladies are a menace at a car wash.
Edit: I know, I know. I don’t do it anymore unless it’s a stationary touchless wash. It’s a good wash but I got unlucky that day.
You take a 911 to a car wash? That car must not mean much to you. My SL500 has never been to a car wash, hand wash only.
@@jeffsullivan3101 well i normally don’t. But it’s a very good wash. I certainly never did again.
🤓 yeah buddy?
I sprang for a full kit of car washing supplies on Amazon the day after i bought my Hyundai Sonata NLine, which isn't even as expensive as a 911. It's hard to trust anybody else to wash my investment with care.
You’re taking a 911 through a drive thru Carwash? I’ll take things that didn’t happen for $1000 Alex, or things that a made up for $1000 😂
What kind of dash cam do you have? Its very clear
For real, waiting here
I don’t see the logo on this but I have a nexar and the quality is very similar to this
This wasn't the one used in the video but the Viofo A129 on Amazon is easily one of the better cams you can get for the money, I have one and the quality is very clear even at night
Looks like the Camry driver didn't put the car in Neutral.
She also just took off.
Needed to send this video to your insurance company and police and had them go after her.
Your not smart, read my comment to understand since such a basic topic isn’t coming to you
@@hi-lx7wr
You say I'm not smart and can't even spell " You're", which means " You Are"....lol
Go back to bed kiddo.
The person in the Camry didn't do anything wrong. The car wash ran a car into her car. The fault is on the operator of the car wash.
@garyh4458 She turned her car off and sat there, she sure as hell is at fault.
@@DarkSideMaceWindu Wrong. It is the fault of the car wash. They need to be able handle situations like this or a stalled car. Many reasons for a car not to be able to move. Having the car wash jam cars into the back of it is their fault, and specifically, the attendant who wasn't paying attention. It is his job to stop the car wash when this happens. Get back to me when you know what you are talking about.
This is exactly why I'll never go thru an auto belt car wash because you just can't trust other people to know what to do when something like this happens. I always go to a pull in bay car wash which is more stress-free and you just drive into the bay and the car wash will automatically was your car front to back while you remain stationary and is completely contactless.
Prime example of why I only hand wash my car in my own driveway. If somebody fucks up my car it's going to be ME 😂
That car wash is making plenty money to put a F-ing person there to monitor the wash and hit stop if there is a problem. This is negligence and a safety concern. I bet this happens much more often than you think.
It's actually a very normal occurrence for vehicles to get damaged at these types of car washes, multiple times every day. That is why the employee didn't have any concerns as that is normal to him.
I suppose it's not a matter of whether they have the money. It's a matter of whether they stand to lose more from paying wages or from settling claims.
@@jason_v12345 They have signs posted up that basically states you must agree to get screwed over should damages occur to your vehicle upon use of the automated car wash.
If they don’t want to pay an employee to stand there, they at least need a sensor to slow or stop it if the car doesn’t move.
As someone who used to work at one of these places, vehicle damage is very normal.
as someone who doesn't care, i didn't ask
@@uuuultra Careful on that edge there, kid!
You clicked on a video about some bloke getting his car damaged in a automated car wash, so it's quite obvious you do care ya fruity coqboi.
@uuuultra oh no we got a cool kid here all the women must love that attitude
As someone who didn’t ask either, this is good to know and I’ll keep washing my car at the self wash place.
Avoid tunnel brush washes. High pressure touchless is the way to go. It's a track that utilizes rollers to move your car along. Her car is hopping like that because the rollers are bumping underneath the tire. When you hit the brakes, the same thing happened to you. Most washes will have one roller pushing your car, plus a second just in case you bump over that first one.
some touchless pressure be to high and can damage paint or doesn't clean well enough best to wash by hand
@perfectgematriadecodesabc4259 if your car is that dirty, you should be at least spot washing it. Those brushes in the tunnel never get cleaned, so you're getting all that dirt and grit from every other rubbed into your paint.
@@perfectgematriadecodesabc4259 I went to these automatic brush washes for years and have had 0 issues with my paint
Both self-drive tunnels and touchless are problematic. Full-service is so worth the extra cost over these “convenient” options
I just had a CLOSE call this week at Rapids Express Orange. I’m scared to go back. Management took little responsibility and blamed the other their driver.
It probably was the other driver's fault.
who cares
Because it was almost certainly the driver's fault
Anyone else see the soap scull on the windshield at 2:44 lol
It’s an omen of what’s to come
It’s Jack Skellington!!
Someone here on RUclips listens to too much death metal; giggle!🤭
This is just another reason why I wash my vehicles myself, at home. Works great every time, never had a complaint.
unfortunately if you love in a Condo or Apartment you dont have that luxury.
@@j.rcoker9051 apartment I could see being problematic, however, I was able to wash at home when I lived in a condo. There’s also a friend’s house as an option…avoid the sun.
sure you do, i live in a town home and I drive to the self wash and it works every time
The employee who took your cash and did not give you a receipt is pocketing the money and I would bet he and the manager are splitting the money. Unless the machine has a counter that records the number of cars that go through the wash, there is no record that you were even there. The owner might want to know his employees are stealing from him.
The tracks have a counter
I go to a Sargent Clean's car wash that also uses a chain to pull vehicles through. About 2 or 3 years ago they upgraded their camera system with technology that puts a virtual box around every car. There's a big screen monitor that even customers can see when entering so we can see those virtual boxes. Anything that's not part of the car wash system (another vehicle) that beaches the "box" shuts down the car wash. I've never confirmed or seen it work myself and hope i don't have to.
don't care
Cared enough to leave a reply @@uuuultra
That’s why I always leave extra space between the car in front of me regardless of the instructions by the attendant.
Maybe the car wash video could see other car's license plate white Camry...
The license plate is on this video
What dash cam do you have!!???
I never use this type of car wash with the belt! To many idiots don’t know what they are doing so I just go to regular automatic washes, the 1 car at a time ones where you put it in park etc
What dash cam do you use
I always always make sure I keep a safe distance to the car in front of me even when the person is signaling me to pull forward
I heard your horn before her brake lights are on.
Also, I wonder if she thought the overhead red led light-strip was for her to stop?
I had this happen to me in iowa! guy in front of me (rav 4) decided to throw it in reverse to sit under the air longer. i am driving a ram 3500 with a hammerhead bumper. it didnt work out for him very well. He decided to take off, do a loop and try and blame me for "you rear ended me buddy! im going to sue!" luckily i pointed to my dashcam and the wash attendant was already walking up and told me they had it on camera too.
Brake lights.
I was recently at a drive-through Cobblestone tunnel wash, when the lady driving an SUV in front of not only failed to put her car in neutral, she stepped on the gas and smashed into a small sedan in front of her. Workers stopped the belt, spoke to the driver of the SUV and the sedan pulled forward away from the SUV, and the belt restarted. When I exited the tunnel, I saw the two drivers huddled together, presumably exchanging insurance information. No workers ever came near them during the time I was in the bay drying my car and using the vacuums. These car washes are certainly convenient, but like everything else, there are risks. When I have the time and the weather is good, I try to just stay at home and wash the car in the driveway.
Why would the carwash get involved if someone slammed the gas pedal and hit another car?
thank god you have a crisp ass camera on your dash. what are you using?
Curious how did you even know ahead of time to record this one random time at your car wash where an incident would happen?? Or do you record all your car washes??
That’s why I just wash at home or coin wash. All it takes is one bozo to cause an accident and an employee not paying attention and in these days both are more likely to happen
I had just bought a 2015 Dodge Durango and was finishing up and about to roll out. When I went from Neutral to Drive the gear would not engage. I'm not sure if I needed to have my foot on the brake when I shifted or what. I ended up putting the car in Park and quickly going back to Drive. The wash did not shut down and the vehicle behind came very close to hitting me. I guess you could call that user error, but how often does a person shift from Drive to Neutral then back to Drive to know what the vehicles response will be. I used it multiple time after without incident, but I was paranoid each time.
I've seen this before, driver stepped on the gas seeing the Green light, forgetting the car is in Neutral, car just revs, so driver steps on the brake while trying to figure out whats going on. You can see the Camry bounce because the track is still pushing forward. By the time she figures out the car was in Neutral, your car made contact with hers, this is the Camry drivers fault. The place I go to leaves plenty of space between cars, I'm there once every 2 weeks. Places like this should not pack them in.
What dashcamera do you have
Yes I want to know also!
Same
Looking at that OC3 Optical line wavelength, I'd hazard a guess and say it's the Watt-Dash CAM-3Ra
I used to work at a car wash like this and nobody ever hit another car, but we did have a ton of people that would slam on their brakes and jump the rollers or turn their car off. We had one lady put her car in neutral and then proceed to bang the rev limiter all the way through the wash, but It's not the car washes fault if people can't understand very simple instructions. I'm not sure why people think the carwash should be liable, but then again the same people can't put a car in neutral and just sit there. We also had people at the end to towl dry and guide people.
This is why I prefer car washes that have indvidual bays instead of a tunnel. The wash I go to has three automatic bays and I don't have to worry about a crashes like this.
I have a friend who works in a war wash, and he tells me stories that this basically happens every day people just don't pay attention on their phones.and all 4 Tires popping on a car , Cars crashing into each other, rimes falling off, etc
These brushes need to be cleaned between washes or will cause scratches.
I went to this exact same car wash with my Toyota Tacoma. Some kind of metal from the machines scratched the paint off the side and left deep scratch like marks. Never going back to those kind of car washes.
This is exactly the reason why I leave the area as soon as the light turns green to prevent the cats behind from getting too close.
I have yet to see an attendant at the beginning. They are usually at the end to wipe dry or there is no attendant at all. I am in Florida so I don't know if it is like that at all the drive thru washes or if it is just the ones we go to.
I think it was last year or year before a car that didn’t got to get the fan to dried the water off that person’s car. It was a gas station car wash. Sometimes get someone that doesn’t know car washes.
I always wait for atleast 1 car length no matter how much the washers try to waive you in..
I suggest those contactless carwash, mostly it's like you park your car still and the let the machine move around instead of go through a belt.
Looks like the Camry driver tried to stage a collision, in order to commit insurance fraud. I saw her brake lights on for several seconds while still in the tunnel.
Nah, they just never explained to the driver how it works. I used to work one of these places and this happens all the time.
Isn't the whole point of doing that to stick around so you can get the insurance details and stuff from the victim?
@@tomferrari517lol exactly
I’m always cautious at my local car wash. I wait for the car to fully enter the brushes in front of me and then I go. No rush, no bust.
So how these car washes work is there’s a belt only on one side that pushes your car along. You put the car in neutral because the wheels need to turn on the side that donsnt have the belt. If you leave the car in gear or put the car in park the car wash belt will destroy your transmission. The lady got to the end of the belt and it looked like she put her car back into park you see her brake lights come on and to shift the car your foot needs to be on the brake but if you are in neutral you can just shift back to drive without hitting the brake pedal. You only need to touch the brake to shift when going from park to drive or drive to reverse.
i never go to these carwash. but somehow i keep thinking about the ski lifts 😂 they stop the lift every time someone falls down at the exit 😂
Why is there so many car washes these days. I never use one, just wondering there's probably 5 within a 10 mile radius just in a couple years??????
3:32 this is where it happens if u guys are wondering
She had her brakes on!
"Using the brakes when I'm told not to so my 2000's Camry gets extra dry"
exactly why I don’t use these types of car washes. I get my truck washed at blue beacon. Very clean and no risk of some crap like this happening
Lack of receipt means cash goes straight into employees pocket.
I like Rapids Express, in particular that location. I have actually contacted them because I live down in San Diego county and the car washes here suck massively. I have suggested that they open locations here.
I've taken my 4Runner there three times and my mirrors were all tucked in, the only problem I've ever had was that some of the molding on the top got blown loose.
I was never that close to a car in the many times I've taken all of my Toyotas there. It was nice when Toyota Of Orange started giving comp passes to them instead of washing in house.
Horrible experience. Accidents happen but your experience of not getting a receipt and then telling you to fill out a claim with a receipt and then telling you to report it to your insurance company shows what risk these cars washes are.
There are idiots everywhere...everyday. You can put a fence around a hazardous area but idiots will find a way to get to it and hurt themselves.
This was not intentional though. It looks like the driver was confused thinking to stop hearing a horn or maybe the car was not starting since it was in drive or something. You never know. No way this is on purpose.
Well then she shouldn’t have driven off
If you are so sure that it was not on purpose, then how do you explain her failure to remain at the scene to explain herself? Her leaving highly disproves your assumption.
@@joshfox4479 she left, but didn’t do it on purpose the accident
Bro I didn't know how to put my first car into neutral when I went into one of these car washes. Had a mini heart attack but thank god the guy operating it was able to stop the wash and help my dumbass
How do you not know how to put a car in neutral? It's literally in between Reverse and Drive
P R N D L
@@arguedscarab7985 It was my first car. On Prius' specifically you have to hold the stick in neutral for a little until the car actually switches into neutral. I knew where N was I just didn't know that you needed to hold it down lol
You should file a police report.
You know I get your angry but you would think this is common sense. Why would this be the businesses fault when the lady hit her brake when told not to? It was the other drivers fault for not following instructions and it resulting in a collision. The wash can’t do anything about idiotic customers being idiots
You appear to lack knowledge of legal issues. If you did, you wouldn’t use the words common sense to validate your comment. You have no idea what the wash can or can’t do.
@@TheJ000ker only other thing they could do is stop it sooner, it’s the lady’s fault she obviously put it in park and fucked up at the end
Get off your high horse talking to people like that, denthead
Thank you this is what I was saying. It's like blaming the city because someone ran a red light and hit you.
One of the many reasons why I wash my car in the driveway.
This is so easy to avoid by a bit of redesign of the belt, just have someone there ready to stop it, or some kind of sensor that automatically stop the belt if the car at the exit haven't left the area.
They are so greedy they don't think about it, and leave it to customers to sort it out.
I never see something like this in my country, most people prefer hand wash or self-service pressure washer.
License plate number 4KDG718. Hopefully OCPix was able to take legal action against her if he wasn’t able to hold the car wash accountable.
This is California? never seen a carwash like this, looks stressful!
I normally self wash my cars, but the rare occasion I do go to one of these (usually if I just got over being sick, or just had that little time), I always ignore the guidance employee and wait for ample space between me and the car in front of me lol. Also these guys often times at these automatic washes don't care.
Yep, had this happen to me at a local car wash where somehow my Audi got stuck on the track and the machine pushed the guy behind me into my car. It didnt help that the employee working didnt even speak english smh
What I’ve noticed in newer cars, you cannot shift from Neutral to Drive without stepping on the brakes. This throws people off at the end of the wash line because older cars you didn’t need the brakes.
It's usually not a lot of pressure. In my car it doesn't require a full press of the brake to be able to shift
they do? i drive a 2022 rav 4 it shifts from neutral to drive without touching the brake at all
That entire video with no walk around to observe damage to the bumper…
i don’t get why people waste their money on car washes, i got my jeep and have never cleaned the exterior, no problems at all with paint chipping or anything, one rainy day and a little bit of wiping with a rag and it’s looks brand new
At the conveyor-belt car was I go to, they leave decent space between cars. But that’s also with taking to account that our area (Kitsap County, WA) always has low volume at car washes, even on nice sunny days, especially compared to California and the east coast, which I always see that they have so much higher volume on a daily basis than Washington, where I live. So in this case, they were trying to cram as many cars as they could into the tunnel, which is NEVER good. And the way they interacted with you was horrible. Never go back there again. Ever.
I go to a Shiny Shell regularly. They ALWAYS put the cars too close together, IMO. Since I worry about things like this, I usually look down at my phone while they are signaling me in, take about 15 seconds without proceeding, then look up like "oops, my bad". Just enough time for the car in front of me to be further along the conveyer. Obviously, I can't control the car behind me, but I do as much as I can to minimize the risk.
next time stare in their eyes and wait 20 secs. G shit lol
Going through any mechanical car wash is already a fail
I used to work at a car wash, if they worked at Mach 1 everything they did was a violation of so many codes, besides I know they suck just because of the fact the soap is so diluted. Also they can always reprint a receipt but they know they probably messed up so didn’t wanna give you one. The best thing to do is call the police and report it. Because that’s also a hit and run
There should be some kind of sensors that when cars get to close to each other it automatically stops the belts
If Ken Burns made a Car Wash Documentary
I was trying to clean a blob of dirt off my phone screen at first but it turned out to be bird poop was on your windshield.
You can read the license plate. Just get ahold of your insurance, and they will find her. I would also get ahold of the insurance company and make the car wash pay. It's her fault for not stopping and exchanging information but it's also the car washes fault for not stopping the belt.
It is easy to get her. Her plate is showing in your video at 3:45. It is LXDG718. I assume you know the state (I think your information at the top says Washington). Just go to the police with that informaiton if your car was damaged and they will trace down that Camry for you to identify the lady. If you show the police, your video as you posted here, I believe they will get that information for you. Then you can file against her. Good luck.
This happened to me. Got hit on the front and back. It was the fault of the car wash for not stopping it when someone else stopped in the front of the line. They said it wasn't their fault, lol I was in neutral. This is something that happens often at these. I refuse to go to these types of car washes now. Luckily it was covered by my insurance, but I didn't have money to file a lawsuit. This should be resolved by a law if some sort.
Stay away from these type of washes, I always go to a single automated bay or to the free dealership wash
I’m not sure if this would’ve helped in your situation, especially since the car wash manager was so blasé about everything, but here’s what I would’ve done: if the manager were to pull his crap with me and claim he couldn’t find my receipt, I would call the police and tell them that I was involved in a minor collision at Jiffy Wash and that Mr. So-and-So is not complying with my request in filling a claim against them. Additionally, I would’ve also gotten in touch with my car insurance carrier pronto because what happened with you WAS indeed technically a motor vehicle accident, no matter how minor it may have been. Not to mention, the lady in front of you in the Camry DID drive off and thusly DID flee the scene of an accident, so I would think there would be a very good possibility that your insurance carrier would rule in your favor since you weren’t at fault. And yes: that police report would have most certainly helped your case in getting your claim paid. I’m terribly sorry this happened to you, man…
You're correct on two things, it's a motor vehicle accident and 2nd she left the scene.
Now on jiffy wash being the blame from a motor vehicle accident is probably not correct. This would be a civil matter between you and the car wash. The lady is long gone unless the police have evidence ( license plate#, your dashcam, the car wash cameras, etc....) and pursue finding the lady for leaving the scene.
For the civil lawsuit side of things, it's a gamble but you will probably lose. Unless you can say the wash was negligent in operating, the equipment failed, or the employee failed to act or was improperly trained, I do not see how you would win.
Just saying all of the above cause I've been thru exactly what happened here but I have full coverage. I just ate my deductible and moved on with my life. The Damages were only 1799 dollars & my deductible was 500 fwiw.
Just get a hose, bucket and sponge and wash it yourself, it will cone out way better. Those express washes don't clean anything except the dust.
You ever trip that these car washes all say they aren't liable for pretty much anything...
I’m always afraid that this will happen. They always put the cars so close together too.
A buddy of mine had the same car and he recently converted to Eslom
Mistake 1. Not washing your car at home by yourself and driving through the tunnel of death. Too busy? Wait til' you have time.
Yes it’s common because it happened to me when a jeep in front of me got stuck on the track because the wheels were to wide and it pulled my car into the back of the vehicle and u won’t believe this but the attendant and manager on duty wanted me to file an insurance claim against my own personal insurance company and that’s went I went off on them saying it’s their equipment that malfunctioned and negligence of the staff that wasn’t paying attention to what was going on and they ended up having to pay out thousands of dollars to the body shop
thanks for sharing. I will always wash my car at home now 😆.
Question is why are you OK scratching up your clear coat to begin with lol
this happens more often than you think. i just wonder why don't they have sensors.
Expect the unexpected. I live in a neighboring state.
You "expect" too much... Don't EVER expect ANY one to come to your aid.
‘She’ is front of you. Enough said. Accident is inevitable
This carwash system is most likely called Tommy wash system. I use manage this system for 4 years and I can explain the whole thing. The belt system is the most efficient system there is and on a busy day the most I ever done in a day was little over 1600. Problems with this system that customer has to put in neutral on a moving surface and had people tend to panic sometimes and ether put in drive or park. There is signs and loud intercom voice to tell people to stop and put in neutral. Customer responsibly is to make sure the car in neutral and foot off brake and unfortunately they lady in the Camry put it in park which caused the front wheel to lock which did not allow belt to push the car out. There is a collision control sensor but where the lady’s car was positioned the belt did not stop on time . As for employee there is a lot of different factors. If the employee was there next to the machine he could of stop it on time but if the employee is outside helping another customer and heard honking he has to rush back but at the same time not slip in the slippery floor with moving parts. In reality it’s possible to have someone in the back but there is no need if the place doesn’t get that much accidents. Unfortunately the carwash can not except responsibility because all equipment was working properly it was driver error of the camery that caused the accident and with have to go thru insurance. For Managment if you explain the story correctly I can’t say to manager is wrong but It sounds like he can do a better job off being more concerned. If it was me I would not hesitate to give your money and help you through the process to find the person responsible. I lost my self writing this but hope the helps but if you any questions comment down below
You did a A+ job explaining this btw. And most people arguing here has not one clue about what goes on.
When I hit a car who was also a lady who was also in a Toyota ( highlander ) , who also ran off . The car wash gave a statement for insurance, and gave me a 1 month free car wash pass. I didn't blame them, it was a accident caused by the other driver. My insurance eat the claim and we didn't waste any time or useless effort.
Even the police never came, I had to file the accident in their lobby fwiw. Again this is a minor accident, no heavy damage , no loss of life, no waste of people time or creation of stress.
Same thing happened to me at the same car wash in a different location, they need to have an attendant at the end of these for the idiots that can’t follow simple instructions. 1200.00 damage to my car.
Good thing you have her plates on video so she can be charged with something for leaving the accident scene
The license plate doesn’t tell you who the driver is. The other driver got rear ended, so they aren’t at fault. They may not have felt the collision, good luck proving otherwise. It was a minor bump on private property, the cops won’t do anything.
Isn’t that Toyota Camry at 4:56 on the left?
yeah they were running lol
IT MAKES NO DIFFERENCE, YOU HAVE GOOD VIDEO.
It is stupid that the lights telling you to put it back in drive are red flashing lights. A green light would have been more obvious for any new customer.