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RV LIFE: The NOT so FUN side of FULL-TIME RV Living!
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- Опубликовано: 10 авг 2019
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Fulltime RV living has some drawbacks. RV service is one of them. In order to get timely service and avoid costly hotel bills, relentless coordination is needed with the RV dealer. This ensures they are expecting you and ready to begin service when you arrive. Lazy Days is not a partner of any kind, but they have been accommodating to our fulltime schedule both in Tampa and Knoxville.
The bigger issue is reservations. This season has had many obligations and events such as Disney, family meet-ups, kids school and annual events such as AirVenture. These events have kept us moving through the Heartland on a tight timeline and haven't helped or ability to get RV service completed.
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**It's important to mention that we found Lazy Days to be professional and courteous on both occasions. There is only so much a dealer can do if the fridge is bad and the vendor won't approve swapping a new unit in a timely manner. If we didn't have a schedule to keep, this would be resolved by now. We still think Lazy Days is a good dealer and will go back... and we have zero affiliation.
Hope you replace w a Dan Foss compressor fridge. Aaaand hope the family time is great despite the rv struggles!!
Keep Your Daydream I cannot agree about Lazy Dayz. Has anyone had a good experience with them?
As long as they take care of you during the delays and give you the best service they can...that's what counts. There's only so much they can do if they can't get the parts in a timely manner.
Brand new rig, and it´s falling apart bit by bit? Dude, what kind of build quality is that???
All kind of big and small bits and bobs are failing.. And what did hear you say? The wooden shelves are getting loose and falling down?? They build your RVs with a cardboard, ice cream sticks and a hot glue gun???? Your patience is of epic proportions! Impressed. :)
While they were waiting on the fridge parts, they really should have addressed the latches. It's not that those are specific to your unit. 95% of all latches, hinges, and such are universal and used across several brands. Such a part could have been acquired from one of Lazy Days local suppliers. Lazy Days would then charge the part to GD if they received approval over the phone or via email. On such low cost parts, many dealers used to go the extra mile and replace small/inexpensive parts requiring little man hours to repair, before receiving approval. However, when RV manufacturers started going bankrupt during the financial crisis, dealerships lost a lot of money doing warranty work and not being reimbursed. Those struggling manufacturers would often deny the warranty claim submitted by the dealer stating they proceeded with the repair prior to receiving authorization. As you can imagine, dealers are now ensuring they received written approval before doing any work at all. Particularly on high value, time consuming parts and repairs.
RVs are not like automobiles when it comes to warranty repairs. Meaning unlike pulling into an auto dealership, you simply can't pull into an RV dealer and expect them to approve warranty work on the spot.
As the owners and users of these beautiful unit, we must document and photograph items we wish to have repaired or replaced under warranty. Email the manufacturer of the unit in order to get your claim started. It's helpful for the manufacturer to know which facility you wish to have the warranty work done at. This way speciality items can be ordered ahead of time and small items typically stocked by the repair facility can be pre-approved for replacement.
As for this refrigerator, it sounds like there is a short somewhere in the wiring of the refrigerator box itself. I certainly hope the techs repairing this unit check all of the pins on the wiring harness before pulling the cooling unit. In this situation, it's sad to hear GD didn't authorize a new refrigerator given the documented history and subsequent repairs. GD (correct me if Norcold did) did send KYD a substitute portable unit when the issue popped up to begin with. And yes it is true, KYD did drive off the lot with a malfunctioning refrigerator. This is above and beyond what other manufacturers typically do. A mobile tech will likely find and solve the issue. The problem could be as simple as a piece of plastic covering the pin or a wire not push into the connection plug. Mobile techs typically are paid by the hour and don't have thirty units lined up, and their boss looking out a window at their every move, like shop techs do. Unless the item requiring repair is vital to your enjoyment, can cause further damage, or is a safety issue, don't take the unit it until the season is over. Note the issue and submit a warranty claim for approval noting you're delaying repair until after you've finished the season. Each manufacturer will have their own guidelines for warranty claiming. Don't assume anything. Assumptions can cost you big if you fail to meet the warranty criteria. Ignorance is not a valid argument and will not provide the desired results. As KYD stated, work with the repair facility. Taking your frustrations out on some poor tech who is probably paid minimum wage or slightly above, will get you the equivalent of spit on your burger. I've had excellent service and often receive little gifts as unsolicited compensation from the dealer, not the manufacturer. I've had rooms paid for, awnings and slide toppers adjusted, new slide tray carpet, gift baskets waiting on the dining table, and repairs done I didn't request. All because I was super nice and patient. During on visit they went above and beyond by replacing the power steps (under warranty) because they squeak and we're a little slow. I assumed this was normal and therefore made no mention of the steps. They submitted the claim and fast tracked the approval. All without my knowledge.
Cheers!
I could not stop laughing when you transitioned from trying to highlight the positives of the AIRBNB
to pulling into the Holiday Inn. Good Call.
this was one of the funniest episodes. i don't know how you keep such a positive attitude through everything. you guys are amazing.
We thought it was funny too! Thanks :)
i agree.
I know how, editing! The frowns and expletives can remain on the cutting room floor. Regardless, I hope they get this turned around for you. I agree, collaboration works better than combat as long as they are your partner and you are not their patsy.
Their son is a riot! Constant entertainment. This kid ids going places
@Bob Smithereens depends on there financial situation if they dont have to worry wich is im sure the case. Its easy to not care when you can throw money a different direction until its ready. If they were poor it would be a bigger deal
Your patience is astonishing! And Grand Design can’t be happy knowing that thousands of people have seen this brand new rig with a HUGE problem that is still not fixed. They should have given you a new fridge yesterday. Some things can slide, but this is kind of a big deal.
Should put a residential in now.
I agree with Shane. All the money you guys had to spend, maybe a residential unit would have been better.
I would have had their ass go out to the lot and pull one out of another new one
Agree, way too many problems for a brand new rig. The fridge should have been pulled and a new one put in. When Trish put her hand in the fridge and said it wasn't cold, I was about to loose it for you guys. LOL .
Most of these new RV's have horrible build quality. These problems are not surprising at all, regardless of brand.
Watched the episode over breakfast. As you were going back to Lazy Dayz (day 3) I said to my wife, "Watch--the refrigerator won't work." *Maybe* I'd have been OK if the Service Manager had told you it still wasn't working before you arrived to pick up the rig, but Trish discovering it didn't work? Yep, I'd have been mad. What other conclusion can be drawn other than 1) the technicians are incompetent and/or 2) they were hoping you'd just hook up and drive away without noticing? (I'm still mad and it's not even my issue!)
The great truth lost on newbies is that a RV with a few years is better than a new rig. The last owner fixed all the quality issues and the new guy gets to enjoy with less repair. They also gets to use all the upgrades the last owner put on the rig.
Exactly. That's why we did this. Learn about toy haulers, fix the problems complete the upgrades and someone is going to get a sweet rig in December.
Exactly!!
@@KeepYourDaydream wow is a Class A Diesel in your future?
Assuming their are no hidden surprises and your dealing with a honest seller, If not then your just as screwed as new. Better to try a new one out close to home. I just purchased a new Durango Gold and spent the best part of a day trouble shooting a snowy tv picture and finally traced it to a idle run of coax tied to a 5 way splitter. If I waited for the dealer it would have been a week to make an appt.
as long as those issues were fixed right... you never know
Being in the RV industry for twenty years; you cannot understand how much it means for me, to listen to your conversation regarding service interactions during tough repairs. Most dealers I know around North America, really want to do the right thing, but doing that to some people's timeline expectations is near impossible. So to have your company's reputation trashed online for things you cannot control really hurts. A lot of us truly take those reviews to heart. Good on you for keeping a cool head and trying to help the situation, rather than make a hard situation worse.
GREAT comment.
This episode gave my flashbacks of the Griswold's Family Vacation - nothing going as planned. On the brighter side, you can always send in Caleb to negotiate the repairs, I'm sure he'll have them ROFL just like he had me in this episode and keep at Lazy Days for a positive resolution. Love you guys - safe travels. ❤️
He is a true comedian that kid, always a laugh from him
I was an appliance repairman for 20 years in the Los Angeles area company I work for was very unique because they worked on residential and commercial appliances, we repaired everything from really inexpensive apartment Appliances two large commercial ovens on ships in LA Harbor. And one thing rang true through all my experience is that “Everyone’s experience is unique to them” you are advice about staying calm in a frustrating situation is right on the mark. Most likely that technician is just as frustrated as you are and longs for the job to go smooth. Y’all have a very great perspective, keep up the good work. “ productivity with a positive attitude”
Shure Man but he should have tested the replacement new one before releasing it and letting the customer find out it was bad too? Common Sense?
Roberto Beltramelli I I agree completely the job is never done until it’s been tested
From the spouse of a Lazy Days employee...thank you for all of your advice about being level headed! Your tips can apply to so many everyday circumstances and are important as such. Like the old saying...you get more with sugar than salt. :)
The service manager in charge of your case should have assigned a guy to fix the little things like door latch, door, drain cap etc while another guy worked on your fridge. Poor planning.
I tell the service manager “I can’t complain about your service” he gets a smile on his face, then I say, “ because there’s no service to complain about!” his face usually drops.
Great adventure, great channel, amazing content , love you guys.
They should have known it was not cooling before you checked it. That is not the mfg, etc....that is the service people.
Yes watched this yesterday and was sort thinking about it and how did it get sold with a bad fridge?
I'm pretty sure when we picked up our small TT and did our walk thru they had the fridge on electric and cooling and then switched it over to propane to show us how to get it to light and where to check to see if its lit.
The took delivery in spite of the fridge problem.
@@Dive-Bar-Casanova i was referring to the current video when trish walks in and checks the fridge after they "repaired " it and it was still hot.
Steve, absorption refrigeration takes a long time to cool. They may not have picked this up. Absorption refrigeration is a horrible technology and if the industry (Norcold, Dometic and Furion) moved to a compressor technology (like your home refrigerator), they would have much better results and happier campers. JC Refrigeration in Shipshewana, Indiana does this retrofit and solves the problem that many of us have dealt with.
Sometimes the ammonia gets a minor clog in the tubes.
If your refrigerator doesn't work, tap on the cooling unit and it will usually start working again.
Never just assume that the unit needs replacement.
Sometimes just driving down the road will free it up and start it working again.
Not being negative here, but this is the current state of the rv business in the US. Its great that you take the time to show future rv'ers the situations that they will most likely encounter.
And the problem is that a large portion of the customers simply put up with it cause it's going thru a rolling earthquake (stupid analogy) and no other industry has their customers apologize for THEIR inadequacy.
Sorry you're going through this. Your patient persistence and taking the high road WILL payoff. Safe travels!
Before Lazy Days bought the dealership it was Tennessee RV. Roger Sellers owned it. We bought our Grand Design from him. They were great folks to do business with. Would take almost anything in on trade. Not knocking Lazy Days,but Tennessee RV was a great dealership. Good luck going forward.
Good episode! Please be sure to drop updates on the repair process throughout the rest of the season. The family reaction to the issues were very restrained. Happy to see you put a positive note on the situation. Give Charlie hug from all of us followers.
We have the fridge repair scheduled.
On a rig this expensive, I would be livid if they didn't fix those issues in 3 days.
Even with new Riggs that's why it's very imperative that you make sure everything works before you leave the lot they had reservations though that's the reason why they had to go
This is standard practice in the RV industry.... shame on them.
This was your best episode ever. Real life, as it happens. No sugar coating, no smiley faces. And you are so understanding and “adult” about everything. Thanks for sharing.
I'd absolutely lose it on them. Why were they not replacing the entire fridge with a new one? I feel badly for you guys to be dealing with this ridiculous situation. Sometimes you have to be the squeaky wheel and demand that they get your rig in order. I can't even imagine spending the money you've spent on your new rig and have all of those issues.
It's going to be replaced now, but one step at a time. If our schedule allowed us to stay, it would have been done, but we had to get to Detroit. The KYD train doesn't stop. We won't get a new rig during a season again. That is the real issue. All this stuff is easy to resolve at home.
@@KeepYourDaydream I agree there. We had our 2018 Herritage Glen's Rooftop Dometic A/C decide to only work for the 2018 season. (sadly we have to winterize up here ..lol) The first time we tried to use the A/C this year it was a no-go. One trip to the dealer and they ordered a brand new unit and replaced it. But it did take a good week to come in, so I can imagine sitting still and waiting can create a big issue. Anyways, we love your channel, follow you and are highly inspired by you. Keep the train rolling, we love it!.
Careful when you make a sharp turn and at an angle with the cover you won’t have as much vertical clearance. You guys are such troopers and I so appreciated your comments on making it a team effort. In most cases will get so much more accomplished.
A new fridge would've been cool. What were they doing when waiting on parts? All that other stuff shoulda been fixed. I hope you were reimbursed or will be?
You are so patient with this issue! I would be so mad! They should put a new fridge from another rig in your camper. Good luck at getting everything working.
Sorry to hear about the problem with your refrigerator. I think you are correct it doesn't help to take your frustrations on the person working on you're trailer, but when it seems like you are not being met halfway by the manufacturer of the refrigerator things can get a little hard to stay cool. Hope you have better luck down the road. Safe travels😊💞🇺🇸 PS: I think going to Holiday Inn Express was a very smart move 😂🤣
As long as you feel like the vendor is doing their best, don't complain. All you do is slow them down. Instead of trying to solve your "real" problem, they are trying to solve their own problem of an irate customer. We have a member of our family that does this all the time (thorn in side) and it does absolutely nothing but embarrass us all. Glad to see you kept your perspective. I would have gone back to the dealer in Florida right after Disney. Something to think about for next time. Love the videos.
I've learned from videos like this to Never take delivery of a new rig until all issues have been resolved. We're shopping for ours and I'm so glad to have folks like you to learn from. I'm gonna be the toughest customer they ever deal with. 😜 I think the bigger issue is these things are not designed for full time living. It's unfortunate because these manufacturers should know better and make superior products. The economics behind all this makes no sense from a manufacturer perspective but hey that's just my observation.
Anyway, you both took this situation like champs. Looking forward to an update when someone figures out how to fix the fridge.
Information Technology Q & A Show You may remember them saying they chose to take it because they had reservations at Fort Wilderness, which are pretty difficult to get. Did not want to lose that. Anyway, hind sight is always 20/20. Stuff happens. So glad they are just rolling with it and making the best of their situation. The kids and Charlie are doing great as well.
@@loriwiens9865 Yes I heard them say that and they were very clear. I was just making a point that I've heard that story too many times and it's a lesson learned for me and possibly others.
I once worked for a major manufacturer of automobiles and can advise you with certainty that when you get righteous, let a diparaging remark fly or threaten legal action...everything grinds to a halt . Your rig will sit out back, neglected and sad, until the third party arbitration has run its course and "the air has cleared". As horrible as things can get...its better to walk away.
@@geraldhenrickson7472 That's what they count on. You walking away. All the dealers do it.
You hit the nail on the head Info Tech!! My Outdoors RV manual state clearly that its not meant to live in FT! I also wouldn’t expect favoritism because I have a RUclips channel, they didn’t but many of the subscribers think they should’ve...
Thanks for the informative video. The ups and downs of RV living is our new norm since going full time. It helps to see that we are not alone. Safe Travels!
I realize this was not the best of times for you with the confusion, BUT ! this was a reality check for all the viewers who have seen the "rosey wonderous days of many journeys over the last few years". Thankyou for doing this video. Too many folks have no idea there will be daays like this.
After years of problems with Norcold we got rid of Norcold and installed a residential Samsung and inverter. Never been happier!
I agree. We have the battery bank for a residential fridge now and would love one!
Lazy Days is notorious for this type of behavior. You have really been extremely patient with this situation. I would be on the phone with corporate demanding a new refrigerator yesterday. Very frustrating...🤯
They probably didn't have the energy or the will to live anymore after all that....
When you are at the mercy of the VENDOR, even a dealer can only do so much. Yes they could have fixed the minor issues, but they were working the major issue, apparently without much, if any support , from the VENDOR.@@Channelinterrupted
You can demand all you want and will of course receive...lots of sympathy and a lengthy explanation of how Norcold is the entity providing the warranty and that Lazy Days is an independent business who has been to the training needed to repair the product. Of course corporatwe will keep a close eye on the situation for you...the valued customer.
Lazy Days should be on it no matter what, because this video, among many others, does not make me want to buy from them ever. Especially, since they claimed that they fixed it.
I like the positive aspect you took to the situation! Hope things get resolved for you all soon!
Just swing by the factory. They are all in Elkhart, IN on your way to Detroit. Grand Design, Dometic, Forest River, Thor,... 🤪 No fun for sure to have these types of events
Hahahaha we had a couple of days like this not too long ago! Good attitudes make the difference! Thanks for sharing the good, the bad, and the strange. Full time RVing isn’t all about sunshine, free campsites, and adventures! ❤️
Mark, you are truly blessed to have such a wonderful, gorgeous, patient and understanding wife with a great sense of humor. Mine, she would be blaming me for everything that went wrong and why I can't fix it myself, including World hunger, climate warming, mosquitoes, rush-hour traffic, the devaluation of the Yen....etc....
@eddy A. I think we married the same woman.
My wife thinks we should have bought new, then there wouldn't be problems. I have a high end coach that is 13 years old. It's my fault for picking the brand...it's components that fail, not the coach.
Gotta love them!
RV service is always a bummer!! One of the positive things about being a “part timer” is that we have found a service and repair guy that comes to us! It is amazing! Safe travels! Another great episode!
It’s a new rig! This doesn’t look good on Grand Design, Lazy Days or the RV industry. Cheers!!!
This is very common in new Riggs that's why it's very important when you buy a new rig to make sure everything works before you leave I understand their situation because they had reservations especially with Disney world because like they said they charge you for everything it's hard to even get a reservation at Disney World sometimes
New means nothing in the RV industry. I believe the average number of repair visit in the first year is three and it can easily be more..
@@geraldhenrickson7472 We have had the same 5th wheel for now going on 5 years. Bought new. The only issue we have had was the new AC fail. Everything else has worked perfectly over the last 30,000miles its traveled. With that said, i did have a tire blow, but thats not the fault of the Forest River. Did require new skirting, rim, axle bent somehow from all the damage. In the coming 5 years the Heater keeps popping fuses and the front plastic on the tongue and splash guards is begining to droop. Not bad for the milage thats gone on it and the terrible Lousiana rythme bumps. Nothing an average space heater cant fix. Also cheaper to run.
Wow!..........Wow!............UGH. This is why we have now downsized from a 5th wheel to a travel trailer to a teardrop. We got tired of dealers saying things were fixed and were never fixed. I became my own mechanic. But, this new trailer has very little to break.
It seems like RVing teaches you the same thing as sailing!!! It's not how much but how little you need
Good advice. You catch more bees with honey than vinegar. The techs are just doing their job, no use getting mad at them
Hit the road with a brand new rig and have, in less than 3 months, been working my way thru and "fixing" or upgrading much of the components. To be fair, we're in it full time and it is a "recreational vehicle". But yeah....the fridge deal would have exhausted my patience by this point. Fixin' and Learnin'....just one of the RV life mottos. Thank you for documenting the reality!!
Hats off to you, even though frustrated, you maintained patience and civility. We have a Grand Design and love it. Great local dealer and service and any issues have been easily resolved. Now we haven’t been out on the road for repairs yet, but I hope I can channel your attitude if need be.
So sorry this is happening, but greatly appreciate your attitude. We need more of that positive team effort in the world.
Thanks for reminding me of why I continue to sit on the sidelines. Will remain content for the foreseeable future living vicariously through your Channel.
As a business owner and a Grand Design Reflection Owner as well, I would have to say that in the case of the refrigerator, GD should have stepped up to the plate by now and have given you a new one one period. We utilize many different pest control product manufacturers and at the end of the day, if any of my customers are not completely satisfied with the results, it's our name, our reputation at stake, not Bayer, FMC, Termidor, Etc, Etc.
We purchased our GD Reflection this past May mostly because of you guys, and the experience you had with yours. I think you should reconsider and take this matter straight to Grand Design if they care to truly stand out from the rest of the RV manufacturers currently in business. We would consider buying from GD or any other for that matter in the future if they don't take in consideration all the trouble they have put your family through.
Reputation matters. Grand Design should stand behind their RVS regardless who they buy their parts from.
Appreciate you sharing your trials with this not so perfect side of RVing. It’s helpful to see what others experience and how they handle the situation so we can prepare in case we’re ever faced with the same situation. Kudos for the upbeat attitude and for taking such good care of Charlie. It’s clear you view him as a member of the family and will make whatever sacrifices are necessary . Hope everything works out.
Sorry your having issues. Thank you for sharing them with us. Good reminder to work as a team.
Did I understand the video right? 3 days at Lazy Days and nothing was fixed? If the Lazy Days does not have time for you what do they have time for? If I ran the service dept. I would pulled a fridge out of a new unit and had you on your way with a new fridge. So how are you going to get the fridge repaired now?
The least they could have done was fix the latches on the doors. Can't believe they were told they could leave the evening before without anyone verifying that the fridge was fixed.
The cost of the hotel and repairs is enough for an inexpensive fridge from best buy.
Guess that's why they're called "Lazy Days". Hope Merissa and Nate don't run into the same thing in their new fifth wheel, with a little girl and baby boy. And you guys have a new baby dog-boy, and teens, can't have been easy. Buying a tent and cots would have been cheaper?
@@jeanburk9539 they bought used off the owner.
I have the same issue with Norcold Fridge in brand new 5th wheel. Fridge never gets cold, freezer does. It appears to be same model fridge you have also. Bought my 5th wheel in April & fridge still isn't fixed. I think Norcold needs to get their act together in taking care their product owners right away.
I agree with everything you have said. I think what might cause people the worst trouble is like someone on a very limited budget having that happen to them. But like you said in that situation you just stay till it is completely taken care of. I love how you guys try to promote the best possible way to handle situations but also use experiences and mistakes as opportunities to help others not make those same mistakes.
Great video, I was worried about the Norcold refrigerator in my new Momentum 320G that I ordered and took delivery last week. So far it has been working great. The Bakflip tonneau covers are great I have had 3 of them and would not be without one. When I took delivery of my new 2019 F350 the first thing I installed was the MX4, great product.
Keep of the great work, by the way Caleb is a funny young man, I’m sure he keeps you on your toes!
They should pay for your accommodations.What good is a warrenty if it cost you out of pocket expences.
Dana Owen Warranty work might get finished quicker if they did have to arrange lodging, because of a manufacturer regulation.
The warentee is almost worthless with campers. It will sit on the lot for months untill you give up and pick up the unit.
My insurance covers lodging if my trailer has issues on the road with my ORV.
You guys are too nice. I mean that literally. I think it's important for businesses to have consequences for their actions. It's not mean to express genuine dissatisfaction and to tell the facts of the experience. You guys are such decent human beings. You dont deserve to be treated like this. They should have fixed those small items. Such nonsense. Let them and others hear about it!
Karl Krueger some times you really do need to raise your voice. Being the “nice guy” doesn’t always get the desired result. There is no excuse for them not fixing something.
Some drama once in a while, some venting, it's all good. We need to see the FULL picture. I have watched MANY full time RV channels and I think I am convinced, I LOVE my RV, but I love to vacation in it. Videos like this help educate the public, too many videos make full time RVing too glamorous and that is not fair. Many videos are starting to pop up "Why NOT to full time RV". It is not for everyone and I am happy that you have found a way that works for your family, plus we all get to enjoy your wonderful videos. Keep up the great work and thanks again for motivating me to start with what I could afford, if I had waited for the perfect RV and saved up for the perfect truck, I would probably still be at home.
We appreciate your honesty as we are hoping to go full time in 1 year, 7 months, 5 days, 0 hours, 18:mins, and 58 seconds! But whos counting! lol We also have a sweet lab named Charli...a female. 😄 Keep up the great channel!
Lori, do not let this negative set of comments get you down. We full time. We own a 2019 Grand Design. We purchased from Lazy Days. We had refrigerator problems and they provided us a new unit.
Beautiful people, beautiful attitudes and great webcast - thanks for sharing.
We bought our first new camper and did not have it 10 months before problems. We bought a Coleman 1605FB and loved it, took our first big trip 16 days on the road. We had the best vacation ever but at Grand Tetons I noticed a small amount of water near the slide out, dried it up no big deal. When we got home I cleaned up the camper and noticed a soft spot where the water had been, I called Camping World and made an appointment. It was there about 3 weeks when I got the call from Keystone (They build Coleman) She was very helpful and told us it was a total loss, it had been leaking since it was built. She said They were giving us a new Camper (a 2020 1605FB) at no cost to us, I have to say we were treated great by Keystone and Camping World. We did make a mistake of shopping while we were there to look at our new Camper, we fell in love with the Rockwood GEO. We ended up trading in the 2020 Coleman on the GEO and were treated great. It did take awhile for all the paperwork to get done but I can not complain, that stuff takes time. So here is a big thank you to Keystone for stepping up and making it right! Thank you, Thank you KEYSTONE!
Not everyone is as courteous as you while on the phone during frustrating situations like being over-charged for an AirBnB, or the Lazy Days dealer while he's apologizing for the inconvenience. That's awesome of you. It goes a long way and you end up getting better help when you treat people that way. (Unfortunately most people just go to Facebook or RUclips and rant)
Cheers from Alaska.
JC Refrigeration in Indiana makes the most reliable (drop in) cooling unit you can buy. If you continue to have problems go to JC.
Love the episodes where you show real life and what goes wrong.
I'm truly amazed by your high degree of resilience of how unexpected events unravel. You guys can teach a valuable lesson on when things don't go your own way. Don't spazz out but remain laser focus on how to adapt and make the best out of what you have. By looking at your facial reactions I can tell that you guys are a pretty tight knit family with a wonderful sense of humor.
I'm hoping that if I'm truly blessed I can be of half successful as your family when I plan on going RV in my retirement.
You guys make the best RV Vids - Keep positive
Hope you guys are doing well and have these things ironed out by now but I just have to say that the way you both have handled the situation is a great example in attitude and perspective to the RV community. I wish we were close by to help out but I’m sure you got it covered.
You would probably repair it with no problem, Mr. RV handyman. :D
We literally just bought our first RV today. We’ve been thinking about it and shopping around; your videos have helped so much. We are looking forward to the next adventure.
Your patients is amazing. I don't know if I could be as understanding. I hope you get reimbursed for you hotel stay. It seems ALL the manufactures say they inspect their units before they go to dealerships, yet you hear of things like yours. Wishing you all the best and take care and be safe.
Unbelievable! Can’t believe the troubles you guys are facing with your new house. I hope it gets taken care of rather soon so you guys can continue enjoying the travels and experiences and less on hotel stays and trouble fixing.. I guess your transparency and showing of the problems that do occur with RV ownership is educational to the people whom are fresh to the lifestyle... it’s never perfect on the road! Love the episode... keep your head up! A solution will be in your future (hopefully sooner rather then later)... enjoy the family gather! You guys definitely kept your cool a lot better then I would have.. especially with how expensive the RV lifestyle is... I would have flipped!
Your love and patience for eachother and for life helps you overcome the challenges. Great fam! ✨✨✨
Epic fail for Lazy Days. What were they doing while waiting for the part? At least fix the other small stuff. Sad to say...that lousy service makes even Camping World look good!
At least they made it nice and clean inside when they re-installed the still-not-working fridge. That counts for something, right?
Camping World? Please.
REALLY? Camping World. I have heard more negative from Camping World than I EVER heard about Lazy Days.
It’s all in the name layzee acres is where my camper is and they sure put the lazy in their name. Nothing fixed just more damage every time trailer goes there and now it’s been there for over 2 months waiting to get fixed
@@dumluk1984 It's easy to keep the rig clean when nothing is done to dirty it up. Anyone with any self respect in the Lazy Days management would hide their face with shame over this botched repair. But then again, RV sales, like car sales, you'll never find anyone with an ounce of self respect for themselves much less anyone else.
Love your Channel, It is time to demand a brand new Refrigerator. Stop by The Grand Design Factory in Indiana after your Michigan visit. Good Luck
But make sure you have an appointment. You normally cannot just drop in.
Thanks for sharing the negative of full time rving. Just a thought if that was a residential type frig they wouldn't touch it. Call Manufacturer and they recommend a repair guy in the area and maybe he will have parts or order them. All so these service guys don't multi task and don't carry Replacement parts at all. Had our new DP in for everything fix before 1 year Warranty was up, with appt 5 1/2 weeks twice, now something comes up been using mobile repair guys, usually takes few days only. Anyhow it's probably fixed by now since these videos are behind. Charlie is growing, so cute
You guys sure have the right attitude for all that is going on with your rig. Sorry you're having to deal with all that. You're right about trying to be understanding because all involved are way more willing to do their best for you. That is what I have found with RV dealerships. Thanks for sharing. Chin up guys everything will be worked out.
Very impressed with your patients! Hate it when things like this happen, especially on a new rig.
Grand Design heavily promotes their posted delivery inspection program. Looks like it was a big fail in your case. That is disappointing.
GD does factory repairs. Talk to them about swapping out the the refrigerator. Norcold and Dometic have there problems but Dometic seems to have more.
Yall are just good tempered people.
I like to see more people think this way.
Thank you for your great videos.
Your positive attitude is mind boggling and to be applauded! We had numerous issues with our Jayco 5th wheel and didn’t have the same attitude with our dealer’s service Dept. (We tried, they were just unwilling to be helpful). Hope things clear up soon!
Had the Bakflip on my previous truck and liked the security of the solid top, but did not like that it did not fold up completely. On my new Ram, I installed a roll up soft tonneau cover. It was a lot less expensive and rolls up completely out of the way, and does not interfere at all with the 5th wheel hitch. It has been 3 years and no problems. The service you received from Lazy Days was horrible. The installed the part, but did not check to see if the unit worked? Whole new fridge would have been the correct solution.
I would encourage Grand Design owners, Don Clark and brothers Ron and Bill Frenech read their "Our Story" page on their website; paying special attention to the "RAISING THE QUALITY BAR" and "SUPERIOR SERVICE" paragraphs. Witnessing your issues one has to wonder just how low the bar was if this is the new level of superior service.
If you have a problem with the AC on your new truck, Ford is not going to make you deal with the AC manufacturer, nor will they make you deal with the hinge manufacturers if you have door hinge or latch problems.
It's a crying shame RV manufacturers have learned that we purchasers are in general, a happy lot. Happy means more tolerant. That means shoddy manufacturing and service will be forgiven more readily than if the purchaser was a high demand, in your face "if you don't fix this, my money goes somewhere else" buyer. The onus is on us to make this change.
I remember in an earlier video you said one of your motivations in getting the new rig is so you can review and share your experiences with the general public. Please do not forget your discomfort and inconveniences nor their impact on your experiences as you move forward to the next rig.
Are you blaming Grand Design for this mess? Rewatch the video and remember that ANY authorized service facility is an independent business protected by a dealer association. Norcold also was a major player over which Grand Design has little or no control. This repair was caught between several manufacturers.
@@geraldhenrickson7472 I totally agree with you. Too many people are making too many criticisms for something they apparently know NOTHING about.
It's nice knowing other people have major issues with their new RV. We have had endless issues with our Forest River. They even dragged their feet (5 months in the shop) to run out the warranty...
Hope yours is fixed correctly and it's an end to your problems!
shockracer whatever facility you were in to have repairs and whoever you dealt with for the warranty would be flagged. Holding your vehicle ransom to run a warranty out! That warranty should be on pause until your items are fixed and useable in your hands. People need to stop letting manufactures do this until they make a better product or go out of business.
shockracer , i heard about Forest River RV’s on line just before buying one and canceled my order!
I admire the patience and positive attitude you guys demonstrate. I've always tried to work with service people first and find that being understanding will get you further when things go wrong than the alternative. We have a 2019 Grand Design Reflection and have only had one real problem with it so far. Yep, you guessed it, refrigerator problem. It was a simple fix but the dealer took 3 weeks to get it done. I was annoyed but from my short time in the RV world, I'm seeing that there are very few "service centers" but a lot of service needs. BTW, I've contacted Grand Design with questions of various sorts and find them to have excellent customer service.
Ron Oboogie sounds like a common problem, has anyone posted a fix anywhere on You Tube?
@@robertobeltramelli4138 I've seen several refrigerator fixes on RUclips since having the problem. Ours turned out to be a fuse in the outside part of the refrigerator. For us, open the bottom refrigerator vent panel and there's a control box that has 12v and 110 fuses in it, one was blown. I checked the inside breakers but didn't know about the fuses outside. 🤦♂️ Also, being an RV newbie is part of the problem.
Stay positive hopefully they just send you a new fridge there’s plenty of dealerships that can install it in the Midwest! See ya next Sunday
While I'm no mechanic, I've had to learn (with the wonderful of RUclipsrs) to fix pretty much everything on my 26' trailer otherwise my Coleman would spend most of its life in the back lot of an RV dealership and the manager making excuse after excuse! These things are junk on a good day......Full-time RV'ing is not for whimps!!!
You are not alone...is not RUclips fantastic for diagnosis and repair? See you on the road!
Out of all the videos I have watched, I like this one the best because it is something that could happen to anybody at any time and shows that not every trip with a camper is a vacation. The videos that you put out is great but that is your experience and how you see it. I will never be able the experience it the way you do. I know I would like to see more of these type of videos because it seems like that is the way my camping/rv'ing experience is normally. Glad to see I'm not the only one with problems from time to time.
We have a Solitude 310GK. Norcold fridge would not get cold. Dealer finally got Norcold to replace the cooling unit. Still did not get cold. A mobile tech came out to fix something else for us, looked at the fridge and noticed the flap seal connected on the left hand door was not closing flat because it was dragging against the plastic at the bottom. He got a few 5/16" washers (better if nylon) and placed them on the bottom hinge of both doors. WaLah! worked perfectly. After a lot of travel on America's rough roads it has begun to drag again. I need to get some more washers. In the mean time we manually pull the flap to its full horizontal position and then close the right hand door.
You guys are such an awesome couple it’s wonderful how you are settling such a great example for all of us to follow 👍
With the power you have any didn't you install a replacement compressor unit sold by Mennonite .system that is exact and extremely efficient . Ammonia is dark ages with new dan foss compressors.
But does it work on propane?
@@chartle1 no. A compressor like any cooling unit. But danfoss is super efficient either 12 or 120 v. Not like cheapie used in home fridge.
Modifying ther fridge in that matter has repercusions. Best to wait for the fridge warranty to lapse.
@@lenward474 The folks that really build a nice compressor unit if JC Refrigeration in Shipshewana, Indiana. 12v and components designed for both Norcold and Dometic.
Well, at least you got another great video out of this situation! I’m with you re: not barfing all over Facebook when you have a problem. Luckily I belong to a super helpful group, specific to our rig. Most people just ask the group for help/advice and then we follow up with whatever the solution is that worked. Win/win!
Keeping a sense of humor when the less exciting and more annoying aspects of RV life kick in is key! You all do it well :) As you point out this isn't a dealership or trailer manufacturer fail and it was awesome how much they both tried to help with expediting the fridge fix. Really appreciate the honesty in this video!
Quality control is lacking.... obvious they didn’t even test the fridge after their “repair”. Normally it’s just a single customer that sees their failure, but with all us tubers following you guys it’s over 200k! Hope they made it right for y’all
It takes hours for those type of fridges to cool down. Hard to test so late in the day.
Maybe it's time for a trip to Elkhart... Hope everything works out!
Wow you guys! Both wife and I are sorry to hear about your new rig giving you so many woes. Don’t worry! This is just a dip. It will get better. You’ve inspired us. And we are actively looking to go Moblie. Any ways. Thank u for all your hard work on your videos. Safe travels!
When I first started looking at RV's several friends told me, do not buy from lazy days. Now that is a matter of opinions and I know you don't stay in business if everyone hates your company. Lazy days must be doing something right.
I did not buy from lazy days.
A fellow retired cop had his nor cold refrigerator fixed at least four times and on the fifth time he had a residential frig put in and no problems to this day. My motorcoach has a residential Vicking refrigerator and I have never had a problem with it.
Motorhomes will have problems it's part of RV life and you just have to roll with it baby!
Keep the rubber on the road.
We actually thought Lazy Days did a good job and were super professional and courteous on both occasions. The fridge is bad and the entire warranty process is difficult to navigate. In a way, their hands were tied to the dealer and fridge manufacturer. New fridge is coming.
@@KeepYourDaydream I can't understand why one hand tries to get the other hand to pickup the price for repairs.
I would think if I built a product I would want the buyer to be as happy as possible. If someone buys your product and is happy with the purchase and service they would be more willing to stay with the same company let alone spread the word about how happy they are of your product and services. For twenty years I bought and renovated houses for resale and even after the warranty had expired I would do what I could to keep the buyer happy. It had such an impact on the houses I renovated that many times I never had to list the house for sale, word of mouth sold them for me.
I guess I'm old school, take pride in your work and you will be rewarded for it.
Safe travels and God bless you and your family.
So they fixed NOTHING?
😶
Well done Lazy Days
Its in the name... JS
No, they 'fixed him' .
In the long run sometimes it would be better to fix it yourself or hire a private RV repairman.
We had the same issue with our Solitude 380FL refrigerator. Picked it up from Meyer’s of Syracuse and were told the refrigerator was fine and we were on a schedule so we believed them and took possession of our new RV and left. Come to find out the Norcold would not cool. We then went through tons of phone time trying to get Meyer’s to figure it out and get it fixed which never happened. They tried testing it and even screwed up that according to Norcold. Therefore, we bought a small Dometic fridg and left for our summer in the UP of Michigan. While in Michigan we went to Hilltop RV of Escanaba. This was the most awesome family owned dealer I have ever seen. They had to run a diagnostic on the fridge as per Norcold so they allowed us to hook up and spend the night at the dealership. Once Norcold approved of their findings Hilltop RV was able to swap out the whole cooling unit and fix a couple small issues within 6 hours. Best experience ever under less than ideal conditions. From what I have watched of your ordeal I think Lazy Days owes you an apology. That said, your patience is awesome and you certainly are correct that “flipping out” over these bumps in the road is not helpful. Good luck!!
Sorry you guys are going through these multiple challenges. I thank you for your sharing these... (you probably think this is strange, but this was one of my favorite videos from you guys! Just because you guys are REAL and positive.) and even more so, I commend you for your great, positive attitudes in wake of deadlines and reservations! I agree with all that you shared. I wish there were more people like you guys... frequently looking to dish credit and/or positive vibes. I hope we run into you guys down the road (and that you eventually get a cold box in the corner!)... would be great to have a glass of wine and hang out! Safe travels. Keep the vibe up! bg
I'd say you guys are being to nice considering the amount of money yall spent on this setup
I hope you made the dealer pay your hotel bill since they said it would be a 6 hour job and it ended up being 3 days.
I have a feeling Lazy Days didn't pay the hotel bills either. Man buy used by a couple years and avoid this kind of hassel. Or never drive off the lot till everything works.
dealer had my trailer for 2 months for a window shade, door stop and one drawer wouldn't stay closed. these are very minor problems I could have fixed myself but I decided to let warranty take care of it. Long story short the dealer put wrong shade in my trailer, so I called manufacturer and drove 30 minutes from my house and replaced it myself. oh and almost 3 years later the drawer still comes open when traveling. lol the door stop works fabulous. I fix things myself now
Louis Halvas i bought an extended 4 year warranty, what a joke, wasted $400.
We have avoided RV refrigerators for the last 6-7 years. Residential fridges are really nice. Much easier to get repaired quickly (depending upon access). I had always heard that you can’t boondock with a residential fridge. We bought our Tiffin with residential fridge in 2014 and have been in a full hookup park once since then.
When traveling with pet La Quinta and other Wyndham hotels are no hassle hotels with pets
Hahahahaha Yep this is me and the wife! "shhh so we can listen!"
we did a lot of research and I had spoken to a lot of folks who had issues with the Norcold and Dometic 12-18 cft RV Fridge, so when we bought our Montana, we went with the Samsung 18 cft Residential, and do not regret it one bit, we can get 36-42 hours going down the road running fridge off of our battery bank which is only 2 batteries, without running it below 50%. Good luck with that RV Fridge, hope you get all your issues resolved.
Mark, Have you looked at the installation of the fridge? I just bought a new GD376TH and the fridge didn’t cool. Like you, I was on a time crunch and didn’t let Lazy Days fix it. But I did. You see, there wasn’t any thing wrong with it. It was the installation by GD that caused the fridge’s problems. Like yours. My fridge is mounted in a slide. The top vent of the slide was totally blocked off with plywood and tin. Did you read that? “Vent blocked off”. If you put in a vent, shouldn’t it be open? Of course. Have them take a look at the top vent of the fridge and see if its open or blocked like mine. If it is, then rip that out and open the vent totally up. Also, do a little internet search as most people have also added “helper” fans to the top vent for even more efficiency with the cooling.