Spotify Premium not working, playlists missing | Fix it!
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- Опубликовано: 3 окт 2024
- So, you've opened Spotify, and… it looks different! Something's wrong! Where are my playlists? Why's my profile picture changed? Why can I only shuffle even though I'm on Premium? Why can't I download my music? If this is you, watch this video for quick fixes!
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sad that a MULTIMILLION dollar company doesn’t have a customer service system that works. all of my playlists, downloaded music and liked songs are gone and i can’t even talk to a real person to fix it
Hi there! Our CS team can most certainly help with any account issues or lost music. We are available 24/7 on several channels - email, web messaging, X (formerly twitter) and Facebook and even here at a limited capacity. We list all of these options on our contact page, so pick the one that best suits you and an advisor will be with you to help in due time: spoti.fi/caresCS. We're also curious to know what the issue was with reaching out to our team, if you have any feedback, our ears are open to it 👂
I just upgraded my spotify account and it’s showing that it is a free account my profile picture also changed and most songs and playlists are missing
Hello ! I have paid for premium and log in details are right. And is still not working ! What do i do ?
Hey Rahul! It could be that you have multiple accounts and the Premium payment got associated with the wrong one. Best to reach out to our support team: spoti.fi/caresCS. They'll be able to trace the payment to the right account and help you out.
@@SpotifyCaresi have the same problem please tell me where do I get help and please tell all details because I can't find the solution you tell
I have lost all of my contacts and all of my photos. Yes this is very disturbing to me 😢 1:54
Hi Vickie! We're not sure we understand as Spotify is a streaming app and doesn't access your phone's contacts or store any photos. Can you give us some details?
I subscribed to the premium and it only worked in my Xbox and not my phone
Hi, apologies for the late reply! You need to make sure that you're logged into the right account on all of your devices, it could be that you started the subscription on an account that's different from the one on your phone. Try logging out and logging back in with the email address that you used for your subscription. If you're still having difficulties, reach out to our CS team and they will be able to help guide you.
I used login but it didnt let me . I tried resetting the password but it didnt let me.
Hi! Are you getting an error when resetting your password and if so, what is it? On what devices does this happen?
Most of my liked songs are missing and I don't know why 😭
Hey Krista! Are they missing on multiple devices or just on one particular one? Might be worth it to log out and log back in twice in a row to force a resync and to ensure you're logged into the correct account. Keep us posted!
THANK YOU SO MUCH THIS ONE THE ONLY VIDEO THAT WORKED
Happy to hear it helped, enjoy your music 🎶
I'm trying to buy Spotify premium with student discount but I keep clicking on the 59 rupees/month and it doesn't work
Hi! This can be caused by an invalid browser session. Try to subscribe to the discount again via an incognito window or with a different browser altogether. Let us know if it still doesn't work.
Same problem
Edit : it got fixed when opened it directly through a browser
@@SpotifyCares still doesn't work
Hi! This issue occurs when the browser saves your previous session while you weren't yet verified. To avoid this, retry in an incognito browsing session or like PandaVerse, try a different browser altogether.
My 1y premium expired and I lost all liked songs and some playlists. I bought back premium 1y again but this did not recover the playlists or liked songs. I also checked in “recover playlists” on the site, but couldn’t see them. I have tried on different devices, checked in logged in correctly, and logged in and out multiple times. Can you help?
Hi! Liked songs and in general all contents of your library and your playlist aren't tied to your subscription. These depend solely on your account and are the same no matter if you're using Free or Premium. If you're not seeing your items, this means you've logged into a different account. The "recover playlist" section being empty also would confirm this, as otherwise it would be populated by whatever got deleted. Have you maybe used a different loging method than usual - if you have logged in with let's say Google in the past, that's not the same account as if you try logging in with an email or via Facebook, etc. Check your login details and make sure they're the same that you've always used. If you still can't access your former content, reach out to our CS team and they'll be able to help you confirm the correct login for the account with your music collection.
Hi! I just subscribed but my account is still on free mode
Hi Mike! Check if when you open this link www.spotify.com/account/manage-your-plan/ it shows you're Premium. If it does, open this link: www.spotify.com/account/profile/ and confirm that the email that shows there is the same one that is displayed when you go to the mobile Spotify app > Settings > Email. If it isn't, it means you're logged into a different account on your device. Let us know how it goes.
@@SpotifyCares i have the same issue and i checked both links and everything is correct but in the app it says im not on premium
Apologies for the late reply! If you checked the above and you're still on Free in the app, get in touch with our CS team: spoti.fi/caresCS. They'll be able to take a closer look at what's happening.
Hey its an amazing app ,but i have a problem with the podcast and shows feature. for some reason i can not play any podcast link or even access the podcast feature!( i do get the whats new catogory but they are empty ) . I have a premium individual account aswell. Please fix this or let me know what i could do
Thanks
Hey there! This could be an availability issue. Would you mind sharing which country you're currently living in? We'll check on the state of podcasts in the region and let you know.
Lost/Cannot find my primary playlist & this is the lame axx help video the help bot recommends to fix things? I totally see how Spotify can justify raising the rates again. Not impressed, not amused.
Hi! We can gladly help out so you can find your playlist again. In order for us to know what to recommend, can you share some details if the playlist you have in mind was your own personal one or if it was one that you followed?
my premium account is ok, but I lost a playlist, it just disappeared. I don't know what to do. I did not erase it, didn't do anything
Hi there! To confirm, was that a playlist you created or one that you've been following?
I logged into my family premium account and it says im connected but on my spotify app says im not connected to premium
Hi! It could be that you have multiple accounts. Check with the Family plan manager (if that's not you) if the account they see on the plan management page matches the one logged into your app. If something looks off, switch accounts to the one that's visible on the plan page and you should see the Premium features enabled there. Let us know if you still need help.
I bought spotify premuim like 2-3 weeks ago but now I need to pay for premuim again? And every time I try to pay with my VISA card it doesn’t work.
Hi! This sounds quite odd, as the Premium time you get from your payments is always constant. Maybe something went wrong with the last payment and it wasn't fully processed? Best to reach out to our CS team so they can investigate: spoti.fi/caresCS
I have done the payment by card details and it has gone thruogh by myside but still premium not activated in spotify what should i do
Hi! It might be that you're logging into a different account than the one you purchased the subscription on. If you have multiple email addresses, try some of those out. In any case, our CS team can track the payment down to the correct account. You can reach out to them here: spoti.fi/caresCS
I just logged into my Spotify account with a new device and I lost all my playlists and downloaded songs it’s a premium family account and it’s updated. What do I do?, I’m sure of my login details
Hi there! A user's library and playlist are stored safely on the server side and available on all devices they log into with the same account, no changes occur when changing subscriptions either. We understand that you're sure of your login details, but this really does sound like you're accessing a fresh account. Can you double-check again? Make sure to use the same login method (email, Facebook, Google, Apple, phone number, etc.) like you're used to as choosing a different one will create a new account with that sign up method. Let us know if you managed to resolve this.
I am facing a problem with my playlist and its not the one I made its the one I was following actually it happened to every Playlist... Like for example I typed Justin bieber playlist even if the songs are there in the playlist it does not play and the ones I heard earlier like most played ones they are showing that it's empty....
Hi! If you're having issues with a playlist that is not your own, most likely the playlist was modified by the owner and you're seeing the results of the changes. To avoid this from happening you can always make copies of a playlist by clicking the three dot menu next to a playlist's name and select "Add to other playlist" to copy all songs at the same time. There're over a billion playlists on Spotify however, so maybe you'll find one that is similar to the one that got changed ✌️
all my songs are gone because my account was disabled BY the company for 90 days... over 260 songs are just gone
Hi! This sounds odd as we don't disable accounts temporarily. In addition, the songs are stored on the account and disabling an account only restricts access but doesn't change anything with the data stored on it. Make sure that you're logging in using the correct account details, because it could be that you're logging into a secondary account instead of your main one. If you reach out to our CS team, they should also be able to help.
I lost all my playlists. The playlists i created and i followed are all empty now, after i paid for a premium account
Hi Aleena! No worries, your playlists are safe with us and no changes to a user's library occurs when a subscription is started. Please double-check your login details, it sounds like you might be logging into a fresh account. It's important to use the same login method (email, Facebook, Google, phone number, etc.) as you're used to as any new method automatically generates a new account. Let us know if you still need help!
I purchased premium but it’s showing free plan on spotify
Hi! This can happen if your subscription was purchased on an account that is different from the one you're logging in to. Double check your subscription status on your account page www.spotify.com/account/overview/. If it shows as Premium, check the login details and log in on the app using the same email address that you saw on the account page.
Hi pls help I am on family premium but I went on Spotify and it says I’m. Not on it anymore!! Idk why.. and I’m ok the correct account
Hi! Are you the plan owner or a member of a family plan? Let us know and we'll check what the best options are.
@@SpotifyCares I’m a member of a family plan
my main playlist disappeared and i cant find it anywhere
Hi! Was your main playlist created by you? If so, you can check if you accidentally deleted it on your Recover Playlists page: www.spotify.com/account/recover-playlists/. Keep us posted!
I have Spotify premium but the songs in the playlist I have downloaded don’t play without wifi
Hi there! Have you enabled Offline Mode in the app's settings? Check out the "Switch to Offline Mode" section on the article here for more info: support.spotify.com/article/listen-offline/. If you don't activate Offline Mode, the app will still try to connect to the internet and that can cause issues in a situation where you have a poor connection. Let us know how that goes!
@@SpotifyCares I re-installed the app and now works fine! Thank you
That's great, happy to hear everything's good now 💚 Enjoy your music!
Good day. I’ve been trying to subscribe to premium but it says card decline. I kept on trying but when I checked my account I found they deducted the money and were still taking charges from the times I kept trying
I rushed back to check if it showed on the Spotify site but nothing changed. I checked the receipts yet nothing. I checked the app yet nothing. I’m still on free mode and my money has been deducted
What do I do?
Hi! No worries, we take payment issues very seriously and always make sure that charges are accurate. First up make sure to confirm if the charges you're seeing are not just pending - this means that a payment attempt was initiated but they've not completed. If that's the case the funds will be returned automatically (the time this takes varies by bank). You can also reach out to our CS team as they will be able to track down the payments and confirm their status: spoti.fi/caresCS
When I try to log into Spotify it says that things are wrong but they are not wrong I do not know what happened
Hi there! There's always the possibility of a temporary technical issue. If this is still ongoing, check if you have the latest version of the app installed. If all else fails, our CS team will be happy to take a closer look. You can reach out to them using one of the methods described here: spoti.fi/caresCS
This didn’t do a thing - my account is completely jacked up and I can’t do any of these options.
Fixed it myself 👍
@@RB1970_ how? tell me, please
I have one account and i have every single details of the payment and still i didnt get premium
Hi! If you have all the payment details, then our support team will be able to look into what has happened. Best to reach out to them: spoti.fi/caresCS
I cant change my password
Hi! The steps here might help: ruclips.net/video/OiEpwAr4fZk/видео.htmlsi=Tya0fdHQKavNvIXZ. Let us know if something isn't working as expected.
Actually, I just realised how my account was hacked thanks to Spotify Wrapped; the top artist was the one I never knew. Anyone who can help me with this? How is it even possible that the artists I listen to were in 2nd place and unknown artists and songs were in 1st place? Is this some tie-up between artists and Spotify or what?
FYI, after resetting the password, this started to happen.
HI! If your account was compromised and someone else was using it intensively, that will unfortunately affect your Wrapped data. We have some advice on how to protect your account to prevent from this happening again posted here: support.spotify.com/article/protect-your-account/