Interview 14 - Cross-cultural communication: Embracing the diversity of your rheumatology patients

Arthritis Consumer Experts’ National Survey findings reveal that Black, Indigenous Peoples and people of colour (BIPOC) respondents face significantly greater barriers when accessing arthritis care, and when they do, benefit less from their interactions.
Amorell Saunders N'Daw is a trained journalist and Equity, Diversity, and Inclusion (EDI) advocate. Dr. Alan Zhou is a Rheumatology Resident at the University of Toronto. He works in the Division of Adult Rheumatology at University Health Network's Toronto Western Hospital.
Dr. Zhou and Ms. N’Daw discuss how rheumatologists can ensure patients’ cultural backgrounds and beliefs are respected and integrated into their clinical practice and
strategies to overcome language barriers and ensure clear communication with patients from diverse backgrounds.
Resources
• Equity in Health Systems Lab - www.eqhslab.com/aboutus
• Arthritis Consumer Experts National Survey on Arthritis and Health Inequities - jointhealth.org/programs-jhin...
• Canadian Medical Protective Association: Cultural Safety - www.cmpa-acpm.ca/en/education...
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