Enterprise does this all the time! I worked there for 3 1/2 years and they always pull this crap. If they missed damage from a previous rental or it came from another branch they try to pin it on another innocent renter who had nothing to do with it. If you do take the insurance you'll actually doing yourself a favor from bs like this and it actually comes out of the branch because they pay for the repairs 😂 Enterprise is the worst and full of shady assholes that's for sure.
@@michaelcoutouzis448 if this car gets sent one way anywhere or another branch takes in the vehicle the branch gets charged for "undocumented damage" for repairs, they then try to blame it on an innocent customer so they can file a claim through their insurance to pay for it instead of it coming from the branch...often times they do this so it doesn't hit their branch especially if it's an unsuspecting customer, it's a dirty ploy and shady business move.
Well it's official. That's what they did. Just got done talking with the manager and after finding some managerial errors, he's saying it's too late and that it's already gone to claims contestation. He said I now have to deal with Enterprise's DRU department and that it's out of his hands.
@@Jonas_Aa Lol. They don't just charge a random amount of money when a car is damaged. The collect the drivers collision deductible. In order to do that they have to file a claim. If a claim is filed they have to send the vehicle to a body shop to get fixed.
@@samatherholt6247 I do not think they will fix a small nick in the alloy wheel. What I have seen is that rental car companies (of course not all) will try to find any small think to be able to collect what ever they could. But then they will not fix it and they could claim the same thing on the next customer. Not all is fixed. If it was so you would always have a rental car that was spotfree. That is never the case if it is not a very very new car.
If small things are caught and people were charged even for a minor wheel scratch, here’s what happens.sure they may collect money for damage done and never fix the car, however; they still collect because once they go to sell the car, the car loses value due to the wheel scratch or little dent. At that point, enterprise fixes the car then sells it, seeing they already collected on the damage. They will collect money for little damage, hold onto it so that way they don’t fix little things until it’s time to sell the car.
I worked for Enterprise. They will rip you off ANY WAY THAT THEY CAN!!!! You should use your phone and video the walk around when you pick up the car as well as when you return it. I saw a customer bring a car in that had damage from the factory. The car manufacturer had cut the molding incorrectly so when the rear door was opened it bent the molding. First off, they blamed the customer. Second, i saw the report from the body shop they sent it to. The damage was on the driver side. The body shop sent a receipt for all the paint and body work they had just done to the passenger side!!!! Enterprise thrives on hiring kids fresh from college. Kids that they can brainwash. I happened to get the job because i had been a salesman for over 30 years. I was a good salesman because i was ALWAYS HONEST!!!! I had regional managers trying to talk me into lying to customers. I refused. I was fired for refusing to lie to a customer. So be it. I would prefer to keep my ethics than work for that joke of a company!!!!
@@barrysuss4421 if you purchase the damage waiver, you are SUPPOSED to be free of any damage. But they have ways to get around it. They can claim you caused the damage purposely. So you need to be careful with them. I don't know what video you are referring to.
I was talked into buying the damage waiver and was told by a salesman that I can call them if I change my mind about it. I called the next day to take it off and no refund was given to me. I also highly believe that one of the employees took my designer glasses that I left in the console of the car. I've been heartbroken since I rented from this company
Enterprise in Carcassonne are as corrupt as they come. Internal boot lid damage I didn't do. Didn't even use the boot! I didn't check thoroughly enough and if you don't sent pictures dated on day one you pay
Sadly all of the rental companies do this. It’s why nowadays I don’t even rent a car when I travel unless I’m going to a place inaccessible by Uber, Lyft or public transportation.
@@allencherry6498 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
@@tonychung5228 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
As an insurance agent, this is why I always take pictures of the car from every corner then take a picture of the miles/gas. I then take the rental agreement and write ANY little ding scratch anything that they will try to claim later I sign and they sign
@@federico02072 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
@@mrwodabe Here in our state if you do that and theres any money owed or this damage to the car what they do is they just put a summons out for You and if you don't respond then they put a warrant out for you Then one day when you get pulled over They take you and vehicle your operating, Places like Rhode Island If you don't pay For the damages to the car They send a notice to the registry of motor vehicles and they suspend your licence indefinitely until it's paid.
It's rife. Enterprise's franchisee in Italy, Locauto, are masters at this extortion. Basically they do what they want and you have no rights and they use intimidating tactics. Their business is making money from exorbitant damage charges that are assessed at multiple times more than the actual damage. They make no money from the actual rental costs, they depend on damage extortion.
@Sirius White 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
So I had the exact same thing happen to me from Enterprise Car Rental. I live in Colorado Springs Colorado which is known to have a lot of hail. On the day I rented my car from Enterprise it had been raining and had hailed 50 miles south of my location 2 hours earlier. Enterprise offers a free delivery to your location as a convenience. I had them meet me at at 5 o’clock at my location which oddly enough was a hail damage repair shop. As I stated it had been hailing 2 hours earlier but was raining when they drop the car off. When the gentleman drop the car off he asked me to look over the car, and said it was a brand new car and there wasn’t any damage. Well as you might expect the car had rain drops / water beads all over the car; when I asked him if he could wipe the car down he explained that he didn’t have a cloth or shammy to wipe off the car, but assured me that the car was brand new and it had no damage. Against my better judgment I calmly thought to myself this is Enterprise, their not going to rip me off! How that would turn into a huge mistake later. My truck was fixed within 48 hours. I was in the process of moving from Colorado to Alaska and so I had the car parked in the garage the entire time other than to drive it from the rental agency to home, which was a total of 20 miles. A few days later I got a call from the body shop informing me my truck was ready. I went down to the car rental agency and return the car, with a full tank of gas and only 40 miles on it from when it had originally been rented to me when he was dropped off. Now mind you, the car sat in a garage the entire time because I was in the process of moving. When I took the rental car back to Enterprise I was greeted by an agent who proceeded to check the car and “magically found 4 to 5 pea sized hail damage. Two on the hood two on the roof and one on the trunk. You can see where this is going. So to say the least when he started pointing out all the hail damage which was a total of five what they called pea size dents, I got extremely upset. Long story short, I fought it through their corporate office, I did my due diligence and looked up a hail report for my area, I was able to look at the size the amount how long it hailed for and at what time it started and when it stopped hailing. Needless to say the store manager was not happy and it kicked me out of his store because I had shown him there was no way this damage was caused by myself. Long story short, you can win the battle but you have to be prepared to do your homework.
With Enterprise it is becoming widely known that getting insurance money out of people is very much a part of their business strategy as they are looking to sell their vehicles once they reach a pre-determined mileage. They make money renting it out, then again making claims against people insurance, and finally when they sell the used vehicle. I think it is fine that they want to make money, but when they hurt their customers badly, it is not.
How would they make money off ins companies? They lose money anytime they have to take a vehicle to the shop. I have seen rates at $250 a day. So if they get $500 deductible and take it to the shop to get it repaired, which the shop gets the $500 deductible and any money the claim pays out on goes toward the repair and that is what the shop charges for the repair. The average time for a repair is 7 days so 7x$200 is $1400 so they actually lose money on insurance claims.
I use to work for enterprise. That is technically not considered damage. It’s to small. Also didn’t chip the paint. I washed cars there and if you don’t get the damage waiver they charge you for damage. Saw more cars get charged for the same damage so the manager would get their crappie bonuses.
Enterprise car rental doesn't require any wrongdoing. They are just documenting facts. Get a soecial car rental damage exclusion so You are out of the risk. Chubb offers this cheaper than Enterprise. Always video the car before and after car rental on their premises 360 Degrees.
This pisses me off. Rental companies routinely let cars go out without checking them. Recently a popular rental company gave me a car with multiple issues. He didn't notate any of it except he confirmed verbally. Always TAKE PICTURES upon picking up your car. Take like 30 pics and 1 long video as well- get the background and time in the video as well. Also, take a picture of the fuel gauge. Mine was only 1/4 full. I checked the oil in the parking lot- he said we would never let it go without oil- I told him...Really? I am not so sure! The car also was not washed. Very annoying. It also was not the car we reserved. Turns out they don't even stock that vehicle- bait and switch. Luckily they had 3 vehicles available that were all more expensive- one was a BMW! Again, this was at one of the big 3 rental companies. Another tip- get an UBER and rent OFF AIRPORT (even 1 mile away) and you will might save several hundreds over a weeks time.
Not defending their actions, but it’s the company’s fault for having shitty processes. Likely the branch that this customer picked up from knew she was sending the car away and gave her a damaged unit so they wouldn’t have to eat the cost of it. The branch receiving the car will have to eat the cost unless if they write a claim. Best thing to do as a customer; take your own pictures when you pick the car up, if you’re not cheap, then take the 20/day protection to save the headache. Especially for shorter rentals, it’s worth the peach of mind so you don’t get screwed.
@@kiritimatiswan1986 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
@@walidovicvald263 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
Happened to me. Ronni Auld at 7001 Essington Ave, Philadelphia, PA 19153. I brought my car from a Virginia branch. The representative and I thoroughly examined the vehicle and there were no damages to report. Once I returned it in Philadelphia Ronni Auld accused me of damaging the car (not true). She saw that I had a damage waiver on the vehicle and used it as leverage to get their car "fixed."
First why the F are they making such a big deal out of hailstorm damage there in Montana were the weather changes every 5 minutes. Secondly I just rented from Enterprise in CA. The first ask me to look over the car and noticed a few things guy told me no worries we’ve marked that on your contract. They then try to give me a car with no fuel in it. Car had 2 miles of range for gas. I made them drive it to the gas station. The guy comes back and they must have put 2 gallons in. Went from 2 miles to 25 miles of range. Great thanks Enterprise for filling up the car. Rent the car bring it back and the fucker I got to deal with was nice but took 5 times longer looking for damage I may have caused. Oh and the maintenance required message was on the whole time I had the car. Brought that to there attention before and after picking up and dropping off the car to just be told no worries it’s normal. No guys the messages is to tell idiots the car is asking for help. I will never deal with them again.
I also returned a car and they claimed damage to the rocker panel( a crack). The manager was yelling at me inside to give her my insurance deductible of $1000, and they would fix the car and credit me what was left. I said I wanted to contact my insurance, then she said they don't work w Geico. She was yelling at me when I walked away while I called my insurance. My Insurance said not to pay. Oh this girl had a fit. Its unresolved yet but the aggravation I endured makes me angry. I also intend to contact the insurance commisoner too, social media , yelp and consumer affairs. Oh I didn't get their insurance because Geico told me I was covered. I guess this is their way of collecting.
Geico covers you with your actual insurance. So if you damage their vehicle you have to pay out your deductible so they can fix the car. If you get their coverage you can blow the car up and you're covered and only pay the daily charge for insurance.
CHUBB CIGNA offers a special car rental insurance that covers the USD 1000 or whatever amount the deductible SB is, mine was SB EUR 850 at Enterprise . You have to buy it online in advance and validity is for an entire year. It costs less tham half car rental companies charge which was EUR 25,61 per day vy Enterprise if I remember correctly...
If GEICO covers it than You have first oay from own pocket and than later get reimbursed by GEICO. Usually there is no yelling because Enterprise employees are trained to remain calm and they have already taken Your creditcard authority signature beforehand before giving You keys so there is no discussion !
I got an car accident years ago, went to Enterprise to rent a car, I told them I want the best car which cover within the insurance policy, because I don't want to pay anything from my pocket. Guess what? when I returned the car they charged me $30 more per day for 7 days.
That’s why I always get the walk away add on. Came in handy once, a rock left a dent when I parked it on the side of a hill at Yellowstone. Agent just signed it off no problem walked away.
Enterprise scams everyone by telling all customers that they shoulld buy all sorts of unnecessary insurance. Most basic car insurance that people already have covers rental cars. They automatically tell the customer that they should get the full package of insurance when it usually isn't need. As long as the sales person upsells the customer for things they don't need, they get bonuses and promotions. I know. I have a family member who worked for them.
The problem with that is you need to make REALLY sure that your insurance will cover the car they give you. I have seen people use the insurance from their credit card. Turns out it only covers a car that is a certain weight and length and the one they get was over it so it wasn't covered.
Back in the early 2000's My dad rented a car here in Toronto (A 2001 Civic). When we returned it,the employee was literally licking his fingers with spit and wiping the car to look for scratches.
They continuously try to charge 1000 euro from my credit card and I always need to dispute it. I got hit by other car, police was called and they find the other driver 100 % guilty. I tried to contact leaders and supervisors in Enterprise but they dont answer to my emails, I mean they answer but with some form letters. I have used Sixt, Budget, many local car rentals and Europcar and always had great experience.
Never sign anything and call the cops or and ambulance if you decide to just knock him out (UK you’d get a small fine no jail it would be cheaper and very satisfying) 😊
😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.
they’re trying to charge us for a single crack on the bumber that we didn’t do (it’s not like we are driving like maniacs either and actually stuck to the speed limit for once)
This is why it's essential to conduct a thorough walkthrough with video and photos before you drive off the rental parking lot. Document every detail, noting any issues on the form, regardless of what the representative tells you. Also use a light source when doing the inspection.
@Sirius White 😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it. 🗣They're stupid scammers, no real database. 🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
The damage could have come from the original branch from where the car was rented. Frequently damage is missed by novice agents during check-in, especially hail damage. The car looks fine, so it will likely be rented it out to the next customer (hail damage notations included). Eventually, sooner rather that later, it will probably just be picked up for their car sales department. This is unfortunate... sounds like she didn't purchase the damage waiver.
Avis tried it with me at Brussels airport claiming I damaged the rear door. I fetched the manager who after a long search couldn't find the damage. I made sure the report was destroyed and offered to punch the corrupt employees lights out!!!
I’m taking a trip from Portland Oregon to San Diego California next week and the airport rental companies keeps changing the prices on me every time I call.. I’m genuinely scared this is gonna happen to me. I’m nothing special just a 21 year old college student trying to have fun with a few friends. I won’t be able to afford the crazy fees these companies keep trying to throw at me left or right.
Update us on your experience! We are planning on taking a trip from Seattle to San Diego May 1st then taking a flight back. Kinda nervous about this type of stuff.
Hail drops is like a natural thing that happens which nobody can stop. When it hail stones then how do u stop the car from getting hit by hail stones. How did they know it was hail stoning
it's just bad luck but you are liable. the same if an asteroid came from space and totaled the car. if you weren't insured you'd pay for the entire damage. no one owns the space asteroid to reimburse you.
These criminals have just accused me of a small dent in the boot lid. I'm excess zero insured but to enterprise if you don't see everything you therefore pay
I did not go through hail but going through hell right now! Plus had to sign to get a copy, basically agreing for hail damage!? Not a very pleasant situation.
People are stupid....when I rent a car I get an employee to follow me out to the vehicle before I leave....Then WHILE FILMING him....He points out every mark on the car. Done deal.
I rented a van from one location, the manager didnt check anything at all just looked at broken gas cap he noted then sent me on my way, i return van a week later new location and the guy does a 3 min detective search even climbing almost on top of high roof and found all kinds of damage, both headlights crack with water inside, broken side mirrow, so called roof damage, i didnt do ANYTHING to van ! They already stole my 200$ deposit and said they going to file a claim. Enterprise are a scam and needs shut down asap !
NHS2003alumni Erik you cant see hail damage on a white car on a camera. Hail damage doesn’t have to be major. But when you rent, they tell you, hail damage is considered damage.
I saw a ding on hood for sure. I think people are expecting craters but I see it on cars all the time, its subtle most times, but eye level across the flat surface, a pro can see it.
They're treating the car like a Show Room Car. Like come on. As others have said, do yourselves a favour and take out insurance, even by a separate broker so you can get a cheaper insurance deal. Also taking photos and a video of a walk-around before you leave. Did this while renting a car in Orlando FL (coming from the U.K), and had to rent on three separate occasions. No issues at all. No doubt companies will do what they can to milk us.
with their body language, you can clearly see that they scam people lol. I was thinking to use Entreprise CarShare but I wanted to see the reviews first, and now I think I will just buy my car or take uber until im done with school.
She isn’t looking at it right. So annoying. I’m a motor vehicle damage appraiser. I can’t tell from the video. But the lady with camera isn’t looking at the damage correctly to really tell.
Lol, they've obviously never seen real hail damage if they thinks that's SEVERE hail damage. Try living in Texas. Tell them to produce the weather report that shows there was hail.
i got ripped off by enterprise sometime ago. i would never rent from them again or recomend anyone to them . and my friends please take my advise as soon as the transaction is complete with them please change your credit card or your debit card number they will go in your account.
Why would you be charged for hail damage? That's just the weather you can't help it if you drive and it hails. What are you supposed to do anyway. No damage there clearly anyway
You really need to thoroughly inspect the car before you start your trip and inform them of ANY noticeable damage. If there is damage already, it won't be on you.
I can see the dents. They are there. Your duty as a renter is to document these damages at the start of the rental. Don't sign the contract if it isnt marked.
Very easy to prevent. Take photos of the damages, photo of the km, the place, photos will be timed and dated. Do a quick video of the damages you found, the km again, the place where the car is and voilá, proof. Takes the better part of 10 minutes.
@@kenbrandon4554 you can contest the damage. Plus anything smaller than a 2 cm can't be charged unless it's a hole. Usually scratch or small dent. I really can't wrap my mind how people don't get the insurance.. it covers pretty much everything bar a flat from the side and exchanged fuel (diesel on a petrol car or the opposite). P.S. most of the damages here are quite visible.
By the way this guy is wayyy to overzealous, talk with the manager and more times than not he will be comprehensive. There is always a guy like this in any rental company in literally every corner of the world. In Europe I already know some of them by name.
I have been encouraged to speak my truth and seek help ,I am a mother wife and small business owner of Blessed Hands , we are a community outreach help center home base business we provide services such as meals support, mentorship inspiring and much more ,with everything that's going on our lil business was hanging on ,but on 12/2, My personal and business mini van was parked in front of my home a rental car caused A five care accident ,lots of property damage our van was totaled however our van was attached to our business we are unable to continue on with our business without our vehicle dealing with the insurance companies is so overwhelming we was told that it's really nothing we can do, Blessed Hands has helped so many people in need we did a amazing job here in North Philly, lighting up the darkness with giveaways and sweet treats for kids and more , I need your help Please share our story , we are absolutely grateful also because if our van was not parked in front of our home the cars would have came through our living room so we are grateful, our 2003 Grand caravan was not the best but it was ours and it was helping us help each other ,$allthingsgwen,I have helped out in the past and stand in need today , please share my story 💐💯 I have contacted Enterprise several times I have nothing positive to say so I'm going to share my story until they listen 💖🙏🏼💖
Working at enterprise employees miss damage all the time. They do a quick walk around and don't bend over and look at all angles of the car. White is the hardest color to spot damage on. This video angle shows nothing but is also angled above which is an impossible angle to see even small hail damage. And to use your CC coverage you actually need a police report within 24 hours of the damage happening. They will not cover preexisting damage. And the guy did state their policy and technically you would have to dispute it with the office you picked it up from. Everyone thinks that each enterprise store is connected and ran the same and that is false. Each manager runs the store differently.
There is no need for a police report because there is no hail damage (we never drove through hail). I refuse to allow my insurance company to pay for this because we are not at fault.
Never rent a car without full coverage
Enterprise does this all the time! I worked there for 3 1/2 years and they always pull this crap. If they missed damage from a previous rental or it came from another branch they try to pin it on another innocent renter who had nothing to do with it. If you do take the insurance you'll actually doing yourself a favor from bs like this and it actually comes out of the branch because they pay for the repairs 😂 Enterprise is the worst and full of shady assholes that's for sure.
Why would employees try to pin repairs on a renter for a car that came from another facility? Just trying to understand their reasoning.
This might be happening to me right now.
Also, why do they stick it on the next customer if they missed something? If you find yourself in this situation, what should you do?
@@michaelcoutouzis448 if this car gets sent one way anywhere or another branch takes in the vehicle the branch gets charged for "undocumented damage" for repairs, they then try to blame it on an innocent customer so they can file a claim through their insurance to pay for it instead of it coming from the branch...often times they do this so it doesn't hit their branch especially if it's an unsuspecting customer, it's a dirty ploy and shady business move.
Well it's official. That's what they did. Just got done talking with the manager and after finding some managerial errors, he's saying it's too late and that it's already gone to claims contestation. He said I now have to deal with Enterprise's DRU department and that it's out of his hands.
Enterprise is a SCAM. They tried to do that to me as well. They LOST!
A scam would imply Enterprise makes money off their vehicles being damaged by the customer. Unfortunately that just isn't the case.
@@samatherholt6247 if they charge money for the same damage more than once they probably do.
@@Jonas_Aa Lol. They don't just charge a random amount of money when a car is damaged. The collect the drivers collision deductible. In order to do that they have to file a claim. If a claim is filed they have to send the vehicle to a body shop to get fixed.
@@samatherholt6247 I do not think they will fix a small nick in the alloy wheel. What I have seen is that rental car companies (of course not all) will try to find any small think to be able to collect what ever they could. But then they will not fix it and they could claim the same thing on the next customer. Not all is fixed. If it was so you would always have a rental car that was spotfree. That is never the case if it is not a very very new car.
If small things are caught and people were charged even for a minor wheel scratch, here’s what happens.sure they may collect money for damage done and never fix the car, however; they still collect because once they go to sell the car, the car loses value due to the wheel scratch or little dent. At that point, enterprise fixes the car then sells it, seeing they already collected on the damage. They will collect money for little damage, hold onto it so that way they don’t fix little things until it’s time to sell the car.
I worked for Enterprise. They will rip you off ANY WAY THAT THEY CAN!!!! You should use your phone and video the walk around when you pick up the car as well as when you return it. I saw a customer bring a car in that had damage from the factory. The car manufacturer had cut the molding incorrectly so when the rear door was opened it bent the molding. First off, they blamed the customer. Second, i saw the report from the body shop they sent it to. The damage was on the driver side. The body shop sent a receipt for all the paint and body work they had just done to the passenger side!!!! Enterprise thrives on hiring kids fresh from college. Kids that they can brainwash. I happened to get the job because i had been a salesman for over 30 years. I was a good salesman because i was ALWAYS HONEST!!!! I had regional managers trying to talk me into lying to customers. I refused. I was fired for refusing to lie to a customer. So be it. I would prefer to keep my ethics than work for that joke of a company!!!!
Even if you use their insurance you are liable for cases like in the video?
@@barrysuss4421 if you purchase the damage waiver, you are SUPPOSED to be free of any damage. But they have ways to get around it. They can claim you caused the damage purposely. So you need to be careful with them. I don't know what video you are referring to.
I was talked into buying the damage waiver and was told by a salesman that I can call them if I change my mind about it. I called the next day to take it off and no refund was given to me. I also highly believe that one of the employees took my designer glasses that I left in the console of the car. I've been heartbroken since I rented from this company
Enterprise in Carcassonne are as corrupt as they come. Internal boot lid damage I didn't do. Didn't even use the boot! I didn't check thoroughly enough and if you don't sent pictures dated on day one you pay
False you just suck and can’t sell D/W on a one day rental.
What the hell. I cant see jack squat. This is making me very vigilant about the next time i rent a car. Thank you so much
Sadly all of the rental companies do this. It’s why nowadays I don’t even rent a car when I travel unless I’m going to a place inaccessible by Uber, Lyft or public transportation.
Everytime you rent a vehicle no matter what they say always take photos of the vehicle before leaving the lot so you can have proof
I got scam to when I took it to another rental place that gave me a damaged car, The lady from enterprise tried to make me pay for old damage.
Every rental experience I personally take pictures and video for the fact don't trust these fool's in suits.
first thing you do is call the cops and charge them with fraud
Can't this is a civil matter.
She didn’t get enterprise coverages too. You can wreck your car and wouldn’t pay a dime with the their insurance.
@@allencherry6498
😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it.
🗣They're stupid scammers, no real database.
🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
Its there. You just can't see it.
She could see it because she is Superwoman with X-Ray vision.. lol
Preppy Grad it’s John cenA
@@tonychung5228
😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it.
🗣They're stupid scammers, no real database.
🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
As an insurance agent, this is why I always take pictures of the car from every corner then take a picture of the miles/gas. I then take the rental agreement and write ANY little ding scratch anything that they will try to claim later I sign and they sign
Before or after?
@@Clay44444 both before and after
@@federico02072
😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it.
🗣They're stupid scammers, no real database.
🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
@@mrwodabe Here in our state if you do that and theres any money owed or this damage to the car what they do is they just put a summons out for You and if you don't respond then they put a warrant out for you Then one day when you get pulled over They take you and vehicle your operating, Places like Rhode Island If you don't pay For the damages to the car They send a notice to the registry of motor vehicles and they suspend your licence indefinitely until it's paid.
@@federico02072 yup sounds like a total leftist authoritarian nightmare state where if E cant fck you then they have the state do it
It's rife. Enterprise's franchisee in Italy, Locauto, are masters at this extortion. Basically they do what they want and you have no rights and they use intimidating tactics. Their business is making money from exorbitant damage charges that are assessed at multiple times more than the actual damage. They make no money from the actual rental costs, they depend on damage extortion.
@Sirius White
😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it.
🗣They're stupid scammers, no real database.
🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
So I had the exact same thing happen to me from Enterprise Car Rental. I live in Colorado Springs Colorado which is known to have a lot of hail. On the day I rented my car from Enterprise it had been raining and had hailed 50 miles south of my location 2 hours earlier. Enterprise offers a free delivery to your location as a convenience. I had them meet me at at 5 o’clock at my location which oddly enough was a hail damage repair shop. As I stated it had been hailing 2 hours earlier but was raining when they drop the car off. When the gentleman drop the car off he asked me to look over the car, and said it was a brand new car and there wasn’t any damage. Well as you might expect the car had rain drops / water beads all over the car; when I asked him if he could wipe the car down he explained that he didn’t have a cloth or shammy to wipe off the car, but assured me that the car was brand new and it had no damage. Against my better judgment I calmly thought to myself this is Enterprise, their not going to rip me off! How that would turn into a huge mistake later. My truck was fixed within 48 hours. I was in the process of moving from Colorado to Alaska and so I had the car parked in the garage the entire time other than to drive it from the rental agency to home, which was a total of 20 miles. A few days later I got a call from the body shop informing me my truck was ready. I went down to the car rental agency and return the car, with a full tank of gas and only 40 miles on it from when it had originally been rented to me when he was dropped off. Now mind you, the car sat in a garage the entire time because I was in the process of moving. When I took the rental car back to Enterprise I was greeted by an agent who proceeded to check the car and “magically found 4 to 5 pea sized hail damage. Two on the hood two on the roof and one on the trunk. You can see where this is going. So to say the least when he started pointing out all the hail damage which was a total of five what they called pea size dents, I got extremely upset. Long story short, I fought it through their corporate office, I did my due diligence and looked up a hail report for my area, I was able to look at the size the amount how long it hailed for and at what time it started and when it stopped hailing. Needless to say the store manager was not happy and it kicked me out of his store because I had shown him there was no way this damage was caused by myself. Long story short, you can win the battle but you have to be prepared to do your homework.
Would you mind saying what enterprise location this was so I can never rent from there?
With Enterprise it is becoming widely known that getting insurance money out of people is very much a part of their business strategy as they are looking to sell their vehicles once they reach a pre-determined mileage. They make money renting it out, then again making claims against people insurance, and finally when they sell the used vehicle. I think it is fine that they want to make money, but when they hurt their customers badly, it is not.
You know the owner of entrerpise,,company??
Mr trump,, and co
How would they make money off ins companies? They lose money anytime they have to take a vehicle to the shop. I have seen rates at $250 a day. So if they get $500 deductible and take it to the shop to get it repaired, which the shop gets the $500 deductible and any money the claim pays out on goes toward the repair and that is what the shop charges for the repair. The average time for a repair is 7 days so 7x$200 is $1400 so they actually lose money on insurance claims.
@@joshd.209 because when they file a claim to the customer's insurance company, insurance will have to pay them out.
This is why I take the car right back to where I got it. Because they’re pointing out dents that don’t even exist
I use to work for enterprise. That is technically not considered damage. It’s to small. Also didn’t chip the paint. I washed cars there and if you don’t get the damage waiver they charge you for damage. Saw more cars get charged for the same damage so the manager would get their crappie bonuses.
False. ANY hail damage regardless of size is damage. The size of singular dents are gauged with the evaluator.
Dude you washed cars, you weren’t actually an MT😂 child please😂
If you ACTUALLY worked for the company, hail damage has no size margin. ANY hail damage is damage, plain and simple.
Enterprise car rental doesn't require any wrongdoing. They are just documenting facts. Get a soecial car rental damage exclusion so You are out of the risk. Chubb offers this cheaper than Enterprise. Always video the car before and after car rental on their premises 360 Degrees.
Managers don't get bonuses for damage. Their branch loses money. You clearly have no idea how the business worked.
This pisses me off. Rental companies routinely let cars go out without checking them. Recently a popular rental company gave me a car with multiple issues. He didn't notate any of it except he confirmed verbally. Always TAKE PICTURES upon picking up your car. Take like 30 pics and 1 long video as well- get the background and time in the video as well. Also, take a picture of the fuel gauge. Mine was only 1/4 full. I checked the oil in the parking lot- he said we would never let it go without oil- I told him...Really? I am not so sure! The car also was not washed. Very annoying. It also was not the car we reserved. Turns out they don't even stock that vehicle- bait and switch. Luckily they had 3 vehicles available that were all more expensive- one was a BMW! Again, this was at one of the big 3 rental companies. Another tip- get an UBER and rent OFF AIRPORT (even 1 mile away) and you will might save several hundreds over a weeks time.
I went to enterprise and they tried to tell me that my drivers license is "invalid". After that I went to Avis and they gladly let me rent a car.
Not defending their actions, but it’s the company’s fault for having shitty processes. Likely the branch that this customer picked up from knew she was sending the car away and gave her a damaged unit so they wouldn’t have to eat the cost of it. The branch receiving the car will have to eat the cost unless if they write a claim. Best thing to do as a customer; take your own pictures when you pick the car up, if you’re not cheap, then take the 20/day protection to save the headache. Especially for shorter rentals, it’s worth the peach of mind so you don’t get screwed.
Just Uber y’all. Save money and also save yourself from stress
That lady pointing the “damage” out is doing more actual damage. By letting her metal bracelet drag along the car. Such idiocy, I cannot
Haha and the dude clicking the pen too, like come on man
@@kiritimatiswan1986
😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it.
🗣They're stupid scammers, no real database.
🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
@@kiritimatiswan1986all of the damage on the car is from clicking the pen hard against it , no hail damage just a fuck ton of pen clicking lol
0:17 Enterprise Attendant #1 attendant hits the car with his pen
Car Rental Dispute yeah I noticed that wtf? I hope you didn't have to paid for that 😒
The pen cant make a dent idiot
I would have asked for the District Manager
DJ Double A
Ikr
@@walidovicvald263
😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it.
🗣They're stupid scammers, no real database.
🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
Happened to me. Ronni Auld at 7001 Essington Ave, Philadelphia, PA 19153. I brought my car from a Virginia branch. The representative and I thoroughly examined the vehicle and there were no damages to report. Once I returned it in Philadelphia Ronni Auld accused me of damaging the car (not true). She saw that I had a damage waiver on the vehicle and used it as leverage to get their car "fixed."
First why the F are they making such a big deal out of hailstorm damage there in Montana were the weather changes every 5 minutes. Secondly I just rented from Enterprise in CA. The first ask me to look over the car and noticed a few things guy told me no worries we’ve marked that on your contract. They then try to give me a car with no fuel in it. Car had 2 miles of range for gas. I made them drive it to the gas station. The guy comes back and they must have put 2 gallons in. Went from 2 miles to 25 miles of range. Great thanks Enterprise for filling up the car. Rent the car bring it back and the fucker I got to deal with was nice but took 5 times longer looking for damage I may have caused. Oh and the maintenance required message was on the whole time I had the car. Brought that to there attention before and after picking up and dropping off the car to just be told no worries it’s normal. No guys the messages is to tell idiots the car is asking for help. I will never deal with them again.
I also returned a car and they claimed damage to the rocker panel( a crack). The manager was yelling at me inside to give her my insurance deductible of $1000, and they would fix the car and credit me what was left. I said I wanted to contact my insurance, then she said they don't work w Geico. She was yelling at me when I walked away while I called my insurance. My Insurance said not to pay. Oh this girl had a fit. Its unresolved yet but the aggravation I endured makes me angry. I also intend to contact the insurance commisoner too, social media , yelp and consumer affairs. Oh I didn't get their insurance because Geico told me I was covered. I guess this is their way of collecting.
Geico covers you with your actual insurance. So if you damage their vehicle you have to pay out your deductible so they can fix the car. If you get their coverage you can blow the car up and you're covered and only pay the daily charge for insurance.
CHUBB CIGNA offers a special car rental insurance that covers the USD 1000 or whatever amount the deductible SB is, mine was SB EUR 850 at Enterprise . You have to buy it online in advance and validity is for an entire year. It costs less tham half car rental companies charge which was EUR 25,61 per day vy Enterprise if I remember correctly...
If GEICO covers it than You have first oay from own pocket and than later get reimbursed by GEICO. Usually there is no yelling because Enterprise employees are trained to remain calm and they have already taken Your creditcard authority signature beforehand before giving You keys so there is no discussion !
You damaged their car and then run away without paying? They will make You doublepay! Payday for them!
enterprise needs more law suits. i truly believe some people damage cars but also believe they target innocent people with false claims
These workers cannot even agree on the same points of damage. Are rental companies that hardup for cash?
NEVER USE ENTERPRISE I WORKED THERE FOR TWO YEARS AND MY GOD ITS AWFUL THE THINGS THEY DO TO CUSTOMERS.
YOU TELL'EM HELL IS COMIN' FOR 'EM IN LANCASTER PA!!!!!!!!!!!!!!!!!!!!!!!
0:21 Enterprise Attendant #2 tells us there's damage where the pen just hit.
ESQI isn’t going to be great after this lol
I’ve always wondered how many enterprise employees look up these videos. Lol
Oh you know damn well both of those peeps couldn’t sell dub to save their lives Lmaoo
I got an car accident years ago, went to Enterprise to rent a car, I told them I want the best car which cover within the insurance policy, because I don't want to pay anything from my pocket. Guess what? when I returned the car they charged me $30 more per day for 7 days.
Wow to detect things like this, they need a special machines to indicate the damage and not just with the naked eye, what a scam
That’s why I always get the walk away add on. Came in handy once, a rock left a dent when I parked it on the side of a hill at Yellowstone. Agent just signed it off no problem walked away.
Enterprise has that?
@@barrysuss4421 they do, the agents always say it quick during the full coverage part. So you get tricked into the full coverage scam.
Enterprise is the worst rental car company , on full display here.
everywhere
Enterprise scams everyone by telling all customers that they shoulld buy all sorts of unnecessary insurance. Most basic car insurance that people already have covers rental cars. They automatically tell the customer that they should get the full package of insurance when it usually isn't need. As long as the sales person upsells the customer for things they don't need, they get bonuses and promotions. I know. I have a family member who worked for them.
The problem with that is you need to make REALLY sure that your insurance will cover the car they give you. I have seen people use the insurance from their credit card. Turns out it only covers a car that is a certain weight and length and the one they get was over it so it wasn't covered.
Back in the early 2000's
My dad rented a car here in Toronto
(A 2001 Civic).
When we returned it,the employee was literally licking his fingers with spit and wiping the car to look for scratches.
Body shop pros work at enterprise now😂😂 sorry they screwed me over as well
They continuously try to charge 1000 euro from my credit card and I always need to dispute it. I got hit by other car, police was called and they find the other driver 100 % guilty. I tried to contact leaders and supervisors in Enterprise but they dont answer to my emails, I mean they answer but with some form letters. I have used Sixt, Budget, many local car rentals and Europcar and always had great experience.
they charged me 2 gallons of gas when i returned it full.
Never sign anything and call the cops or and ambulance if you decide to just knock him out (UK you’d get a small fine no jail it would be cheaper and very satisfying) 😊
😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it.
🗣They're stupid scammers, no real database.
🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.
😂😂😂😂😂😂😂 love that show
they’re trying to charge us for a single crack on the bumber that we didn’t do (it’s not like we are driving like maniacs either and actually stuck to the speed limit for once)
hail damage is extremely hard to see sometimes if you don't look from the right angle
We didn't drive through hail.
This is why it's essential to conduct a thorough walkthrough with video and photos before you drive off the rental parking lot. Document every detail, noting any issues on the form, regardless of what the representative tells you. Also use a light source when doing the inspection.
Just had the same thing happen to me when we went to Denver. I showed them all the reports of this scam I found and they dropped the claim. Smdh
So hail damaged the body but did nothing to the glass amazing.
Enterprise at Pearson Intl did something similar to me concerning a crack in the windshield. Scammers!
@Sirius White
😅👉🏿 I always CLOSE my credit card account on them🤣🤣🤣 and 👉🏿They pick up the vehicle wherever I leave it.
🗣They're stupid scammers, no real database.
🗣Charge, close account, challenge the charge, if necessary; 💯free car/truck. 🤭🤭🤭
The damage could have come from the original branch from where the car was rented. Frequently damage is missed by novice agents during check-in, especially hail damage. The car looks fine, so it will likely be rented it out to the next customer (hail damage notations included). Eventually, sooner rather that later, it will probably just be picked up for their car sales department. This is unfortunate... sounds like she didn't purchase the damage waiver.
She shouldn't have to pay an extra fee to avoid being scammed.
Avis tried it with me at Brussels airport claiming I damaged the rear door. I fetched the manager who after a long search couldn't find the damage. I made sure the report was destroyed and offered to punch the corrupt employees lights out!!!
I’m taking a trip from Portland Oregon to San Diego California next week and the airport rental companies keeps changing the prices on me every time I call.. I’m genuinely scared this is gonna happen to me. I’m nothing special just a 21 year old college student trying to have fun with a few friends. I won’t be able to afford the crazy fees these companies keep trying to throw at me left or right.
Renting a car is a privilege not a right. If you can't afford it find alternate transportation.
Update us on your experience!
We are planning on taking a trip from Seattle to San Diego May 1st
then taking a flight back. Kinda nervous about this type of stuff.
@@samatherholt6247 I wonder if you think breathing is a privilege and not a right
This is why you have to look over paperwork and the vehicle you’re renting! They are looking side to side which allows you to see dents!
Hail drops is like a natural thing that happens which nobody can stop. When it hail stones then how do u stop the car from getting hit by hail stones. How did they know it was hail stoning
it's just bad luck but you are liable.
the same if an asteroid came from space and totaled the car. if you weren't insured you'd pay for the entire damage. no one owns the space asteroid to reimburse you.
Do not rent,, enterprise. Or, penske
These criminals have just accused me of a small dent in the boot lid. I'm excess zero insured but to enterprise if you don't see everything you therefore pay
Hail damage and all other nature related damages unfortunately are not covered by any insurance.... So the customers pay !
They tried to do this to me today. Roof and bottom carriage of all places. Car has 45k miles already. Scammers. Good thing I didn't sign anything.
I did not go through hail but going through hell right now! Plus had to sign to get a copy, basically agreing for hail damage!? Not a very pleasant situation.
Lol ppl, ppl, take a video around with the employees before u drove off with the car. Then just show then the video. That what I do all the time
allent yoglawm me too..
See you know how to take the reservation, but you don't know how to hold the reservation!
People are stupid....when I rent a car I get an employee to follow me out to the vehicle before I leave....Then WHILE FILMING him....He points out every mark on the car.
Done deal.
I rented a van from one location, the manager didnt check anything at all just looked at broken gas cap he noted then sent me on my way, i return van a week later new location and the guy does a 3 min detective search even climbing almost on top of high roof and found all kinds of damage, both headlights crack with water inside, broken side mirrow, so called roof damage, i didnt do ANYTHING to van ! They already stole my 200$ deposit and said they going to file a claim. Enterprise are a scam and needs shut down asap !
Lol.....I do not see any damage!
NHS2003alumni Erik you cant see hail damage on a white car on a camera. Hail damage doesn’t have to be major. But when you rent, they tell you, hail damage is considered damage.
Ok why would you be charged for something you can't see
The same exact thing happened to me.
I saw a ding on hood for sure. I think people are expecting craters but I see it on cars all the time, its subtle most times, but eye level across the flat surface, a pro can see it.
They're treating the car like a Show Room Car. Like come on. As others have said, do yourselves a favour and take out insurance, even by a separate broker so you can get a cheaper insurance deal. Also taking photos and a video of a walk-around before you leave.
Did this while renting a car in Orlando FL (coming from the U.K), and had to rent on three separate occasions. No issues at all.
No doubt companies will do what they can to milk us.
This is a clear scam! Did you file for a police report? (That they're trying to scam you) You shouln'd signed anything from them.
We didn't file a police report. I didn't think of that, to be honest. Thank you for the tip.
Cops ain’t gonna do anything.
Police can't solve all your problems lol. They won't investigate or waste resources on civil disputes.
If You have doubts bring it together to their car workshop or a damage valuer or a Automobile club like AIA or ADAC which does car valuations!
they legit signed a contract that said "there is no damage" then returned it with damage lol
Renting a car costs me a lot of time, money and destroy my trip
with their body language, you can clearly see that they scam people lol. I was thinking to use Entreprise CarShare but I wanted to see the reviews first, and now I think I will just buy my car or take uber until im done with school.
The same company tryed to scam me in Calgary but back fired.
Should have used the damage evaluator. Clearly shows hail damage for instances like this. Just trying to do their job.
Surly they have the original check sheet before the car went out with any damages on it before you took it away and signed it
Hopefully this is not USA. Coz they’d be sued to the T! Some people have no shame stealing from you on behalf of their boss!
I'm circling it to causes this guys on crack on crack Haha
Always take the waiver insurance……. it should be a legal requirement for all rentals
She isn’t looking at it right. So annoying. I’m a motor vehicle damage appraiser. I can’t tell from the video. But the lady with camera isn’t looking at the damage correctly to really tell.
Lol, they've obviously never seen real hail damage if they thinks that's SEVERE hail damage. Try living in Texas. Tell them to produce the weather report that shows there was hail.
Anyone know how much they charge for ram damage without policy coverage
i got ripped off by enterprise sometime ago. i would never rent from them again or recomend anyone to them . and my friends please take my advise as soon as the transaction is complete with them please change your credit card or your debit card number they will go in your account.
They were hoping to find someone to pin “damage “ on since they couldn’t with the person who “actually damaged” it
Why would you be charged for hail damage? That's just the weather you can't help it if you drive and it hails. What are you supposed to do anyway. No damage there clearly anyway
You really need to thoroughly inspect the car before you start your trip and inform them of ANY noticeable damage. If there is damage already, it won't be on you.
We did. There was no damage at the start of the trip nor at the end of the trip. That's my point.
I can see the dents. They are there. Your duty as a renter is to document these damages at the start of the rental. Don't sign the contract if it isnt marked.
How the HELL can somebody control the fucking sky I will DEFINITELY make sure to take a million photos an videos of my rental cause I’ll be damned
We'll Stick You Up! That is their real company slogan.
Very easy to prevent. Take photos of the damages, photo of the km, the place, photos will be timed and dated. Do a quick video of the damages you found, the km again, the place where the car is and voilá, proof. Takes the better part of 10 minutes.
The problem is that you can see in the video that theres no damage so what the fuck are you meant to take a picture of
@@kenbrandon4554 you can contest the damage. Plus anything smaller than a 2 cm can't be charged unless it's a hole. Usually scratch or small dent. I really can't wrap my mind how people don't get the insurance.. it covers pretty much everything bar a flat from the side and exchanged fuel (diesel on a petrol car or the opposite).
P.S. most of the damages here are quite visible.
By the way this guy is wayyy to overzealous, talk with the manager and more times than not he will be comprehensive. There is always a guy like this in any rental company in literally every corner of the world. In Europe I already know some of them by name.
I've never had a problem with enterprise but the only time I've rented is when my insurance was paying for it.
Thanks for the video we will not allow this company on our website!
Don't you have rental insurance?
I have been encouraged to speak my truth and seek help ,I am a mother wife and small business owner of Blessed Hands , we are a community outreach help center home base business we provide services such as meals support, mentorship inspiring and much more ,with everything that's going on our lil business was hanging on ,but on 12/2,
My personal and business mini van was parked in front of my home a rental car caused A five care accident ,lots of property damage our van was totaled however our van was attached to our business we are unable to continue on with our business without our vehicle dealing with the insurance companies is so overwhelming we was told that it's really nothing we can do, Blessed Hands has helped so many people in need we did a amazing job here in North Philly, lighting up the darkness with giveaways and sweet treats for kids and more ,
I need your help
Please share our story , we are absolutely grateful also because if our van was not parked in front of our home the cars would have came through our living room so we are grateful, our 2003 Grand caravan was not the best but it was ours and it was helping us help each other ,$allthingsgwen,I have helped out in the past and stand in need today , please share my story 💐💯
I have contacted Enterprise several times I have nothing positive to say so I'm going to share my story until they listen 💖🙏🏼💖
Enterprises car rental is a scam.......do not rent a car from them one day $109.00 abbreviation words and charges.
How in the hell are you responsible for hail damage????
Enterprise rent a car is a known Pyramid Scheme.
It’s Wage and salary based, how is it a pyramid scheme?
Idk if it’s my screen but I don’t see any damage
There never get up close on the initial inspection
I'm surprised this scammer isn't a Sandy
Working at enterprise employees miss damage all the time. They do a quick walk around and don't bend over and look at all angles of the car. White is the hardest color to spot damage on. This video angle shows nothing but is also angled above which is an impossible angle to see even small hail damage. And to use your CC coverage you actually need a police report within 24 hours of the damage happening. They will not cover preexisting damage. And the guy did state their policy and technically you would have to dispute it with the office you picked it up from. Everyone thinks that each enterprise store is connected and ran the same and that is false. Each manager runs the store differently.
There is no need for a police report because there is no hail damage (we never drove through hail). I refuse to allow my insurance company to pay for this because we are not at fault.
@@carrentaldispute2452 They have Your creditcard details and authority on the car rental contract! It's like a blank signed check!
At least Enterprise does a walk around, no other company does that...
Well each one is just as crooked, and I mean literally from coast to coast. I’ve rented on both coasts. Never again.
I hope you didnt sign that document, and that you filed a report for the deposit steal to European Consumer Centre (ECC).
Picked up a car once in the rain inspected it under a gas station carport it was damage I took it right back got a free upgrade