I had something similar happen to me at the office. I was seeing a patient in the exam room. I came came out, lights were dim… the medical assistants and front desk people had all gone home! We were not running late, but it was the last appointment of the day. I printed out the AVS and RXs, explained to the patient the office would be in contact to schedule the f/u appointment. None of the staff were held accountable. Just one example of a poorly managed system.
And NO-ONE had the wit to do a check before locking up. We are meant to 'trust' medicine when people in the profession don't have a scintilla of common sense. Oh boy.
@@LuvsTruth people are so glued to their phones and some are so self-absorbed anyway that they probably never looked up long enough to notice their coworker‘s vehicle in parking lot when they left. These are the same type of people that forget that their baby or toddler is strapped into a rear car seat when they leave the car to go into Walmart during 100°+ weather!
@@Bigrignohio That's right. They are not taught to respect their elders either. I gave up subbing bc kids said that I have to earn their respect first. Imagine if we all lived under that philosophy. It's like being initiated into a gang. No one gets respected until you unalive a few... Even principals are beholden to this.
The first they teach at law school and cop school. Never say anything that may come back and bite you. An apology is an admission of culpability...or something.
I am 81 years old. It hasn't been right for the last 30 years. Giant corporations have taken over the entire medical business. There are virtually no private doctors for the common people. Every medical practice and hospital is owned by giant corporations who only care about profit.
@@ShoppinghappensWere there no doctors or NPs? Nurses aren’t required at a clinic, Medical Assistants are qualified for the position, but if there were only MAs and no supervising doctor or practitioner they shouldn’t be open.
The nurse practice act isn’t meant to address mistakingly leaving patients in a clinic, lol. And I guarantee there were no nurses there, medical care is mostly handled by CMA’s who have very little training in anything.
No one cares about their jobs and no one cares about the people working those jobs either. Everything has just went to crap. It’s not the same world I grew up in for sure.
I'm not a fan of Urgent Care clinics. Worst concept ever invented in the medical field. People deserve to have a relationship that includes actually CARING about their wellbeing by a specific doctor. Being forced to rely on these clinics and be examined by some unknown medical staff because your regular doctor is booked 3 weeks out is insane... and carefully orchestrated to extract as much money out of us as possible while caring so little about our wellbeing that the staff can go home... Technically they didn't "forget about you" because they never knew you at all. Meanwhile you are sitting in a room needing medical attention. 🤯
Even the lettering on the exterior business sign was deteriorating. But locking up for the night while a patient waited in a treatment room, and the subsequent neglect of the clinic to apologize-those are major flaws.
I noticed how bad the sign was too. My first thought was after seeing that was I wouldn’t go there. It sounds petty but it’s a reflection of the business . Because if they don’t take care of that what kind of care would someone end up getting ?
Refund the copay is fine. But, they should also reverse any charges that were submitted to their insurance. The urgent care facility clearly did not provide full and competent medical care. God forbid either one of them had been there for a far more serious ailment requiring an ambulance transfer to a hospital ER. How the hell do they shut down for the night without a full sweep of the facility, checking storage/supply rooms, xray rooms, restrooms and, most importantly, each and every treatment room/cubicle. Sounds like some serious review of protocols is in order. Who knows how/where else are they falling short in patient care.
That’s what I was thinking, that $50 dollars is nothing, compare to that insurance charge. So this means they don’t clean the rooms before they leave. 🤢
They have a cleaning service that comes in after hours I used to have my own cleaning business and cleaned lots of Drs offices , dentist offices etc... so yeah they only clean in between patients and we did the final cleaning of the day .@@kittenpawsbb
"Reverse charges" That's not how insurance works. The patients need to call the insurance company and file a grievance. This will trigger an investigation by the special investigations unit. They will review the providers billing for the past year and possibly more.
My Hemotologist called me to tell me everything was fine and that I was being dismissed as a patient. I looked at my blood work and I noticed my PTT clotting stuff was WAY WAY WAY high and abnormal. I called them back and pointed it out to them and they decided to do more tests but no apology for not even looking closely at my blood work. In fact the arrogance and controlling tone continues.
As someone on long term (rest of my life) anticoagulation I learned at the start of the problem that I have to really get pushy sometimes to make things get done. I have also taken the time to learn what every single thing in my bloodwork means, and to insist on printed copies of ALL lab work and diagnostics. It can and will save you time, money and your life.
Yup, just went to urgent care with bronchitis and asthma, and the doctor was very arrogant and said, well don’t you have gastric reflux? There is a BIG difference between those 2 issues. I don’t even like going to doctors anymore with that attitude.
@@mightywind7595 I am a retired respiratory therapist and even I know that gastric reflux does not share symptoms in common with bronchitis and asthma! If I had carried out the orders incorrectly written by some of the pulmonologists in the hospital I used to work in, I would’ve seriously harmed or even killed several of my patients! While working graveyard shift, it was never a pleasant situation to have to call and wake a doctor to get the orders corrected, but I did it to protect my patients.
It's against the law to break IN to a building, but it's NOT against the law to throw a chair through the window to escape illegal incarceration. GO FOR IT...and don't forget to SUE!
While I'm with you, these people would have turned it on the couple. Saying they broke in or something stupid even though the broken glass would be on the outside clearly showing the window was broken from the inside. And even though they have paperwork showing the husband was a patient. People are trifling.
Lock me in imma hang out for quite a while.. As a prisoner of your establishment its only fair to compensate me for the value of my freedom.. I feel its worth a couple thousand dollars a minute at the discount rate I can offer due to it being done only because of your employees incompetence not by malice
In today's litigious society, I can't really blame them. An apology is tantamount to an admission of wrong-doing, which in turn, is tantamount to writing them a blank check.
Amazing how many times a simple APOLOGY would make a big difference in a situation, but is absolutely not something people do anymore, leading to lawsuits and just general distaste for one another. When you are wrong, grow up, own it and apologize
I think some businesses are afraid that apologies are seen as increasing their risk of an expensive lawsuit payout. Yet to the best of my understanding, research shows that wronged customers who receive an apology are less likely to sue.
I’ve apologized to patients for MINOR issues that often weren’t even our fault… often problems cause BY the patients… but regardless I feel badly and apologize. It virtually ALWAYS backfires. I’ve been treated worse after apologizing, significantly worse, than when I don’t address issues apologetically and simply handle the problem. People who demand apologies are often waiting for you to say “I’m sorry” so they can then double down and attack. 🤷🏼♀️ We can’t win. It just is what is it. But in THIS situation, I’m frankly amazed that office manager AND clinical director haven’t called them yet to apologize. As well as the nurse who personally abandoned them.
I'm my medical billing course during the "Business Section", they literally taught us - in the text book- never to apologize or take accountability for mistakes. I was disgusted.
About 8 to 10 years ago in Santa Rosa CA an admitted hospital patient became disoriented in hallway and entered a stairwell. The door closed behind her, she then apparently lay down or fainted. They found her rotting corpse 2 weeks later. NO ONE, security or otherwise checked that area or noticed that they were missing a patient. Santa Rosa Memorial Hospital. You can look it up!
@@davidhenderson3400 I hope they do now. This was in the news. Whenever my mom or dad had to go there, I hatched them like an egg! They have been a mess for decades.
The urgent care needs to offer a cash settlement, issue a public apology, and do room sweeps at the end of each day. Otherwise, the local news will keep digging and once state regulators hear that people were locked alone in the office with access to drugs, medical equipment, and medical records then the problem gets even bigger.
I took my mom to emergency for a nose bleed that just kept going. They used liquid cocaine to stop the bleeding, and then left the small bottle on the table in front of me. I seriously have no idea if it is usable for recreational use in that form or potency, but that seemed careless to me.
@@mph5896 I'll see you & raise... How about waiting that month & having the PCP quack REFUSE to treat you by saying "You need to go to the ER," Only to have the ER doctor yell at you for wasting his time on non-emergent issues 🙄🤦♀️ I had it happen so many times the ER made me sign a letter saying if it happens again I'd lose my medical insurance (even though they knew that PCP by name bc he's so terrible) 🤨😾🤨
I'm sure! I have several nurses and other medical professionals in my family who are the same! I also know an idiot or two so I can see crap like this happening
The problem in this case is that they were not in a legitimate clinic or hospital. It was a corporate clinic located inside a strip mall. I would never use one of those places. All of the staff inside those “clinics” are quacks.
@@88mmrrIt's actually useful for me to know this! I was becoming anxious just thinking about being forced to endure that racket for two hours. I have annoyingly acute hearing, and only a minute (probably less) of it would trigger a migraine. At least knowing there's an upper limit for the wailing could keep me from going stone cold bonzo.
The exterior doors should have had exit-only locks by fire code. What if there had been a fire at that time? They would have both died of smoke inhalation.
This is insane. How TF are the staff not doing a sweep of the office before they close up for the night? Back when I worked retail, that was something closing staff did every night - every room, even ones not accessible to customers, were checked before we locked up and set the alarm. This seems like basic common sense to me. Make sure all of the patient/exam room doors are open when they leave. But yeah, they messed up, so they should definitely apologize for it and make it clear that closing procedures will be handled more carefully from this point on.
My question is who does the cleaning and disinfecting??? Do they let the germs marinate overnight and clean before they open? I'd like the news station to address that.
I was forgotten in the doctor's exam room. I even asked politely, "Did you forget me?"... the receptionist said no, "he will be in soon." 2 1/2 hours later, the doctor after seeing me still in the room(the door was open) asked was I waiting for someone?... when I told him I was waiting for him, he looked stunned. But he came right in. His assistant came to the door and said yes, I told you earlier.. they both apologized over and over.
@@sadtiger2022Depending on the type of doctor, it’s unfortunately not an unbelievable amount of time. My mom’s waited that long for her gyno because he was busy delivering a baby.
I avoid Dr as much as possible. I make sure to do my checks at Neuro. What gets me is when Drs throw prescriptions at you without researching side effects. I was prescribed a medication that after reading found out it depletes everything I'm doing to slow down neuropathy and even makes it worse! I refused to take the medication.
Not true. Most have more work thanks to all the real paperwork insurance companies want them to do. And all the hoops they want medical care providers to jump through.
Only you can decide if you want the problem you are complaining about . most if not all medications have a possibility of side effects. Not everyone has a problem with the meds. Not all people react the same to everything.
Since everybody went online, I have not had a physician in the US.Give me a full physical assessment. All they do is look at the computer history.Ask you a couple of questions. And then add to the computer notes that's it
Please remember that the person who came up with the idea of having an equipment checklist for surgery equipment so that they could avoid leaving instruments IN the patient is lauded as a genius who has saved countless lives...
I worked in a really large doctors office for a few years, we the staff were not allowed to leave until we had check EVERY SINGLE ROOM, any and all spaces a patient or employee could be in before locking up, we also had to call out/make noise as well, per our protocol. But look at the sign on the front of the business, that should have told you right there that quality was seriously lacking....
This should be protocol. Every clinic I’ve worked in did this as well. What I feel bad about is the last person to close was probably a minimum wage receptionist who will end up taking the fall for the bad management.
I was thinking the same thing. I would have found something to bust out of the door. Then called the police to tell them what happened. And state my safety was a concern.
They probably had to give statements and/or make a report, show ID, somehow prove they weren't trying to break in, they were trying to get OUT. Likely the police or security also needed to look at the surveillance footage, too, as a precaution.
Apathy ABOUNDS in America!! Medical care today is pathetic! You're lucky to get 10 minutes with a doctor that grabs for a quick diagnosis, not necessarily the right one..., then gets testy if you question them or you advocate for yourself as a patient. Fast food mentality, disregard and apathy have no place in medicine whether you're a doctor, nurse or even a receptionist!!
Amen! Exactly what happened to my mother and me. Doctor was already late because I caught him and a female nurse playing around, then when we had the gall to disagree with the diagnosis, he blew his lid! It was a blessing that the clinic admin apologized. Lord, help us. We can't find good doctors.
Had this happened a few years back at large clinic where my primary dr was at. Staff member escorted me back to the waiting room and left. No one at reception or in waiting room. I was surprised when i could not get outside. No way back into exam room area so i started yelling hello in hopes someone would hear me. 15 minutes of this not a sound but me. All i could think of was if an alarm sounds will the police come and help me or think i broke in trying to get drugs. I normally leave cell locked in car but on this day it was still in my purse. Called the dr office hoping the answering service would pick up, they did and sent someone back for me. They were so apologetic. Having ptsd and mobility issues at 66 this was hard on me but it beat getting tossed in jail while they sorted it out with clinical staff the next day. I no longer accept an appointment later in afternoon, been there done that. I was seriously looking for a fire alarm to pull. Dont lock my cell in car anymore either, lesson learned.
@@kathylaug5234 That's quite believable. No need to take up law enforcement time when they would just call the practice to come let you out. That would take even longer. Think things through.
@@kathylaug5234 yes in hope they could reach dr on call to come let me out. If they didnt answer I knew I would have no option but to call police. Imagine a silent alarm going off police entering with guns drawn, that was more terrifying to me. I literally sat on a chair and didnt move for fear of setting off alarm. It all worked out in the end.
That’s really smart. Idk if I would’ve thought to call the office in hopes of the answering service. I would’ve just called police for assistance. Good job!
My daughter had a very similar experience. She had a procedure done at a day-surgery and was left in recovery. The building closed and left her asleep . She awoke to no one in the building.
so dangerous. I remember how the reps from the pharma people would go right past all of the patients waiting to see the doctor and they got in with their little black briefcase. People can die waiting to get help. I finally have a good doctor, after years of being ignored.
Happened to me as well. I went out of the exam room after ‘waiting for the dr to return’ and found out everyone had left however, I could hear someone talking on a phone behind closed doors. I knocked on the door and the dr answered and asked me how I got back there. I told him that I was left in the exam room and the last thing anyone told me was that the doctor (he) was suppose to return to give me the results of the tests. His response….”well you can’t be back here, we are closed”. He would not take ownership of leaving me alone in an exam room….unbelievable!
My Mom worked in a doctor office in the 1990s. With her being born and bred an auburn haired Ozark Mountains farm girl before getting her degree as a Dietician, and from personal experience of her being my mom, I do not at all doubt the story of the day she told the Rx sales reps just exactly which medical procedure they could do with all their little promotional trinkets they brought to give the clinic. Followed by doing same with their price hikes. 😳🤣 Yay Mom! 🥰
Wheredidthetimego, I believe it is because they drove out most all of the good doctors, nurses, and other medical staff by trying to force them to take the C0vid sh0ts. Now the medical industry is left with mostly doctors, nurses and other medical staff that care more about a paycheck than about doing what’s right.
This almost happened to us when my kids were little at the pediatrician. Thank goodness I realized that the staff was leaving and caught them before they did. 😳
They will NEVER apologize. It would open them up for a lawsuit. The have attorneys that will help them avoid any responsibility. If you are waiting for an apology...don't hold your breath.
I had a similar experience years ago. My doctor catered lunch for his staff on the day I was there. While I waited in a patient room, all got quiet as the whole office retreated to a back room to eat lunch. I opened the door and searched for the staff. The doctor was wiping his mouth with a napkin as he came out to see me. Nothing like being forgotten by your doctor and all of his staff. lol
This happened to my parents at their doctor’s office. They left out the door and the alarm went off, security came and detained them. They went in the next day grabbed their records and never went back.
I took my 12 year old son to Clinic for a checkup. After waiting 2 hrs. For the 3 :00 appt I left him to go back to my business. We live 6 blocks from the clinic. At 7:00 I get home and wife asks where our son is. We find him locked in the clinic in an examination room! He’s a patient patient.
My grandmother was left alone at a Kaiser hospital in the ER once. Something happened and the area she was in was either evacuated or cleared out, I can’t remember the reason since it was many years ago, but they forgot about her. It took hours before they realized.
As I retired respiratory therapist who worked in emergency rooms for several years, I can speculate what may have happened… They probably had a code 99 which means that an ambulance brought in someone who had died and was actively receiving CPR or perhaps another patient in the emergency room died and had to receive CPR. Depending on how shortstaffed an ER is, this may make it look like all of the staff have evacuated, but actually they are in the patient‘s room trying to revive the patient. But it still doesn’t really explain what happened to the front desk personnel (if they were absent) because they do not participate in patient care.
A quick room check should be standard closing procedure at a place like that, especially if doors are closed. If no patient is in the room, the doors could be left open overnight.
That almost happened to my mom once she was at the doctors office in the room, waiting and waiting and waiting and waiting and waiting and everyone had left and then the nurse just happened to open the door and found her in there. She was the last in office, this is a real thing folks.😮
I've been forgotten in doctors' offices three times in my 75 years. The first time, at age 42, I was put in an exam room that had obviously not been prepped since the previous patient, but I waited patiently forever. When things got unusually quiet I stuck my head out and got someone's attention. They were closing up and were annoyed to have to prep the room and then get the doctor to see me in a rush. No apologies; never went back. Then, after a mammography at 60, being the last patient, they all left while I was getting dressed to leave; I just walked out through the dark and abandoned building. Recently, having been put in an exam room for my annual physical and waiting a really, really long time and things got quite, I poked my head out and saw my doctor in her office next to my room, hurriedly stuffing her lunch down and reading a piece of paper. I reentered my room and closed the door rather loudly. In less than a minute, she came running in with great apologies. I was one of this doctor's very first private practice patients and she never rushes my visits, even often spending 45 to 60 minutes with me past her end of day time, so I'll forgive her.
This is why you have the person closing check every single room before they leave. This *almost* happened where I worked at a very busy clinic. The doctor did leave, but we were able to get him back. We found the patient because we did check every room. Sometimes people working very long shifts make a simple mistake that can be rectified quickly if you have a system in place.
This happened to me long ago. I had a dr appt, was taken to treatment room, then nothing. After 3 hours i came out and saw anurse walking out the door. I yelled and she turned shocked. Where did you come from? I said id been there for hours. She said everyone had left, she was the last one in the building. I left, placed a complaint, but nothing ever happened. They actually had the gall to send me a bill. I tore it up and mailed it back.
This same thing has happened to a loved one of mine! but it happened during a sleep study at the Sleep clinic. The patient got up to use the restroom and used the wrong door. The patient was locked inside the Medical Facility Front Office. The Medical Staff doing the sleep study forgot him! The patient finally found a landline in some office and called the police.
This happened to me at urgent care well before covid. They locked up and went to lunch. There was a doctor eating lunch in the clinic and he heard me cough. He then came in and asked why I was there. I was waiting on my strep results. Which turned out positive.
I start to get panic attacks about being forgotten, when I’ve waited more than 20 minutes in a room. Seems I’m not necessarily wrong to be in fear of this!!!
Many years ago when I was 5 or 6 we lived in Savannah GA. My dad is an artist and we would often visit the Telfair Art Museum. My mom took me there one afternoon and they had a kid’s interactive area in the basement level somewhere we’re down there playing and mom knows it is almost closing time so we head back upstairs. The lights are out and none is around just as the city bell chimes the hour. They had a new security guard who forgot to check the basement and they had locked up a few minutes early thinking the place was empty. So mom takes us to the business office and calls the someone and suddenly alarms start going off. We’ve done nothing but this naturally had mom worried. Turns out a beat cop recognized my little bicycle that was chained up to the fence outside and he was trying to get to get us out. We had to wait several hours for the museum manager to drive all the way back with keys. Dad always jokes that we should have stuffed a few paintings under our shirts.
I was in a obgyn office big fat pregnant and they left and locked up.. mid 90's no cell . I banged on the door and someone heard me and helped me to get out
That happens a lot actually. Happened to me at a clinic, they started turning lights out and I raised hell. Then the nurse came back saying they didn't forget about me....bs!
Went to an Urgent Care in Tacoma with grinding dust in my eye. After waiting for an hour, watching the so called doctors taking an extended coffee break, the nurse came and had me do an eye chart test. I could barely see my eyes were watering so badly. Finally I told her no and went into the doctors break room and told them coffee time is over, time to get to work. The "doctor" pulled out a plastic tool box filled with a bunch of loose junk and thought he was going to use it on my eye. I asked him if he had ever heard of Sterile Procedure and walked out the door. Stay far away from any Urgent Care type clinic, they employ the doctors that are too stupid to have their own practice.
An apology would mean the company is admitting to doing wrong - something that could be used against them if the couple sues. So they will never apologize. Ending is okay here but what if the patient's condition turned out to be serious. What if there was a fire and the couple couldnt get out.
First thing I’d do is call my State’s Board of Nursing and file a complaint. These Boards are responsible for overseeing all caregivers from NA’s to RN’s. The Board needs to investigate the level of care given by these people who work in this clinic. The staff is responsible for maintaining proper care and this definitely classifies as patient abandonment. Retired RN here.
These types of facilities may have one nurse on duty at a time, no nursing assistants. They have medical assistants, x-ray techs, coders and office personnel. None of which fall under the State Board of Nursing.
No. Don’t mess with a professional license over this. Mandatory training for all employees on the new walkthrough policy prior to leaving. Door markers to show if occupied. Sign in sheet should include a sign out section. We’ve all walked into a room and spaced what we were going after. Without the full story don’t go for the nuclear option. Don’t trash someone’s career. The couple is being reasonable, they know the golden rule.
@@dozerthelab the couple is being a pair of good little sheeple. This kind of crap is absolutely inexcusable, and the nuclear option is the correct response. Somebody needs to lose their job over something like this.
Many years ago I was at a Radiologist Office for a routine mammogram. I was told to put on the paper patient gown and wait in the dressing room until they called to me. I sat there for almost two hours and then peeked out. The lights were off - no cell phone back then. They had turned off the lights, went out to lunch and “forgot” I was there. No apology at all - sadly this is nothing new. It makes one feel totally disregarded as a person.
I have never been locked inside a Drs office,but i was once left waiting for almost 4hrs in an emergency room,just to have a nurse tell me my hand was broke. She gave me a hand brace and a follow up. That was it. But i can only imagine what this couple went through for the 2hrs of waiting to be let out of a medical facility. Id sue for mental stress. I'm diabetic and if i was left in an exam room for 2hrs,and i got low blood sugar, it could be harmful to myself or anyo else with this condition.
I've been forgotten in several doctors offices in the past- sure leaves a person feeling like they "matter" (and they had the nerve to ask me to return the next day to be seen again- no thanks!)
I had that happen in a court room......they told me to wait in this room and time went by I finally got up the guts to open the door and everyone was gone...thanks for the bad day Van Nuys Court room in Cali.
It says an awful lot when a business forgets its customers and then blatantly REFUSES to contact them and issue an apology! No one wanting to step up and take accountability. smh
This is why we check buses each time we get off, it's easy to miss people. I know it's not quite the same but shit happens and you need to be careful and try to avoid it.
I worked at a bank and when the fire department inspected they found an exit door that could only be opened with a key. That’s a fire hazard. Anyone trapped in a building for any reason has to have the ability to exit quickly
I died Christmas Eve 2021 from Covid and was in intubation for 3 months 18 days when I I came back to the World was upside down I lost my Mother a month after I got home... Prices doubled and people are out to lunch and never to return....😮 what I say to this young couple..... LAWYER UP..........
I can see how that would happen. I was forgotten about for quite a while until the Dr walked by and saw me and I reminded her what she was going to do.
Years ago in the 1980s one of our local doctors wife went the OB/GYN for a check up was the last patient and they forgot she was in a room, locked up the office for the night. The Doctor's wife called her husband, he called the doctor at home and told him his wife was locked in his office. The doctor was so upset that his staff did this. So this isn't the first time this has happened to someone, probably won't be the last.
Geez, that tops my getting forgotten in the exam room while the doctors office took their lunch story. I too figured it out because i needed the restroom and there was no one around.
It took awhile because how often have you had to wait…a long time. Do you go wandering around? I have when it was for my mom in her. 90’s. But not for myself.
Incredibly YES! Once when I was 65 and again when I 68. I was unwell, and I'm handicapped, and use a walker to get about. Both times they had up on the hard examination table, partially clothed. I couldn't get myself down without assistance. The first time it happened I fell asleep on the examination table, and woke up in a pitch dark room. The more recent time,....the lights were on,....but everyone had left for the day. I felt like a fool, but I began yelling at the top of my lungs. Some cubicle office workers, let me out.
I am a retired doctor. I worked in urgent care. I was locked into our clinic while in an exam room with a patient! Everyone was gone!
I had something similar happen to me at the office. I was seeing a patient in the exam room. I came came out, lights were dim… the medical assistants and front desk people had all gone home! We were not running late, but it was the last appointment of the day. I printed out the AVS and RXs, explained to the patient the office would be in contact to schedule the f/u appointment. None of the staff were held accountable. Just one example of a poorly managed system.
And NO-ONE had the wit to do a check before locking up. We are meant to 'trust' medicine when people in the profession don't have a scintilla of common sense. Oh boy.
Shit happens
Wow. Isn’t the doctor like a supervisor in an urgent care? And, what about your car in the parking lot? They didn’t notice that?
@@LuvsTruth people are so glued to their phones and some are so self-absorbed anyway that they probably never looked up long enough to notice their coworker‘s vehicle in parking lot when they left. These are the same type of people that forget that their baby or toddler is strapped into a rear car seat when they leave the car to go into Walmart during 100°+ weather!
One of the first things we learn as CHILDREN is to APOLOGIZE when we do something that hurts someone else. Come ON!!!
Exactly
An apology is admission of error. They are scared that will lead to them having to pay.
NOW they really have to pay 🤣
From recent experience (last decade or so) children are NOT taught to apologize anymore.
@@Bigrignohio
That's right. They are not taught to respect their elders either.
I gave up subbing bc kids said that I have to earn their respect first.
Imagine if we all lived under that philosophy. It's like being initiated into a gang. No one gets respected until you unalive a few...
Even principals are beholden to this.
The first they teach at law school and cop school. Never say anything that may come back and bite you. An apology is an admission of culpability...or something.
Customer service has never been the same since the pandemic. I know I’m not the only one who has noticed.
right on. people have snapped.
I feel the same. Customer service and work ethic is at its worst.
I am 81 years old. It hasn't been right for the last 30 years. Giant corporations have taken over the entire medical business. There are virtually no private doctors for the common people. Every medical practice and hospital is owned by giant corporations who only care about profit.
When was it good?
@@waterislife5109blame the greedy companies and lack of proper leadership
Not to mention it is a violation of the Nurse Practice act to abandon a patient.....
As I stated, I went to an urgent care last month, and there were no nurses there. Just ma
@@ShoppinghappensWere there no doctors or NPs? Nurses aren’t required at a clinic, Medical Assistants are qualified for the position, but if there were only MAs and no supervising doctor or practitioner they shouldn’t be open.
@@KiKi-tf8rv I meant to reply to the person stating the violation of nurse practice act. There were no nurses
The nurse practice act isn’t meant to address mistakingly leaving patients in a clinic, lol. And I guarantee there were no nurses there, medical care is mostly handled by CMA’s who have very little training in anything.
0:35 i think you're right, they said the nurse came in then left for the night
Incompetence is the new standard. People just seem not to care about their jobs in so many cases now.
It seems to be everywhere!
No one cares about their jobs and no one cares about the people working those jobs either. Everything has just went to crap. It’s not the same world I grew up in for sure.
DEI is most of the problems today!
When ya pay shite wages and benefits you have no right whatsoever to expect anything but shite performance.
You get what you pay for dummies.
They don't care about their jobs or customers, however they'll throw a full on hissy fit if their needs aren't met at someone else's business.
If you're used to waiting 4 hours in a doctor's office/waiting room, most people would not be suspicious.
something like this happened to me. I wasn't locked in I just found out after I paid and waited they never scheduled me with a doctor
When people understand, you are not a patient. You are a source of revenue and income, these people don't care it's all business.
Excellent point.
^^^^This, 1000%!!^^^^
I'm not a fan of Urgent Care clinics. Worst concept ever invented in the medical field. People deserve to have a relationship that includes actually CARING about their wellbeing by a specific doctor. Being forced to rely on these clinics and be examined by some unknown medical staff because your regular doctor is booked 3 weeks out is insane... and carefully orchestrated to extract as much money out of us as possible while caring so little about our wellbeing that the staff can go home... Technically they didn't "forget about you" because they never knew you at all. Meanwhile you are sitting in a room needing medical attention. 🤯
@@PureMagmaThis is as frightening as it is sad. Point well made.
...so SUE!! Wake up and smell the coffee!
Imagine being so out of touch and waeaksauce to expect an apology from someone stupid.
Insanity
Even the lettering on the exterior business sign was deteriorating. But locking up for the night while a patient waited in a treatment room, and the subsequent neglect of the clinic to apologize-those are major flaws.
I noticed how bad the sign was too. My first thought was after seeing that was I wouldn’t go there. It sounds petty but it’s a reflection of the business . Because if they don’t take care of that what kind of care would someone end up getting ?
Refund the copay is fine. But, they should also reverse any charges that were submitted to their insurance. The urgent care facility clearly did not provide full and competent medical care. God forbid either one of them had been there for a far more serious ailment requiring an ambulance transfer to a hospital ER. How the hell do they shut down for the night without a full sweep of the facility, checking storage/supply rooms, xray rooms, restrooms and, most importantly, each and every treatment room/cubicle. Sounds like some serious review of protocols is in order. Who knows how/where else are they falling short in patient care.
That’s what I was thinking, that $50 dollars is nothing, compare to that insurance charge. So this means they don’t clean the rooms before they leave. 🤢
@@kittenpawsbb That's what I was thinking, our local clinic has cleaning staff rolling in at closing... They don't clean?
And what about cleaning in between patients and at end of day?
They have a cleaning service that comes in after hours I used to have my own cleaning business and cleaned lots of Drs offices , dentist offices etc... so yeah they only clean in between patients and we did the final cleaning of the day .@@kittenpawsbb
"Reverse charges" That's not how insurance works.
The patients need to call the insurance company and file a grievance. This will trigger an investigation by the special investigations unit. They will review the providers billing for the past year and possibly more.
What about the nurse who saw them last and asked them to wait in the room? What are her comments?
My Hemotologist called me to tell me everything was fine and that I was being dismissed as a patient. I looked at my blood work and I noticed my PTT clotting stuff was WAY WAY WAY high and abnormal. I called them back and pointed it out to them and they decided to do more tests but no apology for not even looking closely at my blood work. In fact the arrogance and controlling tone continues.
As someone on long term (rest of my life) anticoagulation I learned at the start of the problem that I have to really get pushy sometimes to make things get done. I have also taken the time to learn what every single thing in my bloodwork means, and to insist on printed copies of ALL lab work and diagnostics. It can and will save you time, money and your life.
I think the a**holes intend for people to die.
Yup, just went to urgent care with bronchitis and asthma, and the doctor was very arrogant and said, well don’t you have gastric reflux? There is a BIG difference between those 2 issues. I don’t even like going to doctors anymore with that attitude.
@@mightywind7595 I am a retired respiratory therapist and even I know that gastric reflux does not share symptoms in common with bronchitis and asthma! If I had carried out the orders incorrectly written by some of the pulmonologists in the hospital I used to work in, I would’ve seriously harmed or even killed several of my patients! While working graveyard shift, it was never a pleasant situation to have to call and wake a doctor to get the orders corrected, but I did it to protect my patients.
Call an attorney. Even if it’s dropped it let’s everyone know that you know.
It's against the law to break IN to a building, but it's NOT against the law to throw a chair through the window to escape illegal incarceration. GO FOR IT...and don't forget to SUE!
Bit over the top, methinks! 🤔
@@drwoo6090so you are fine with being locked in a doctor office for hours? People like you are the problem in this country.
@@drwoo6090Nope! They lock me in a building they are replacing glass the next day. I doubt that I'd sue them but I'm not locked in anything, period!
While I'm with you, these people would have turned it on the couple. Saying they broke in or something stupid even though the broken glass would be on the outside clearly showing the window was broken from the inside. And even though they have paperwork showing the husband was a patient. People are trifling.
Lock me in imma hang out for quite a while.. As a prisoner of your establishment its only fair to compensate me for the value of my freedom.. I feel its worth a couple thousand dollars a minute at the discount rate I can offer due to it being done only because of your employees incompetence not by malice
The clinic is more afraid of liability than doing what is right by apologizing. That place should be thankful the couple isn't suing them.
And often that is WHY people sue - there is never an apology!
Correct, it's been shown that an apology leads to fewer medical malpractice lawsuits. @@kitsiewr
😅not sueing them yet anyway....😮
If they never get that apology, they will! I would, too!
In today's litigious society, I can't really blame them. An apology is tantamount to an admission of wrong-doing, which in turn, is tantamount to writing them a blank check.
Amazing how many times a simple APOLOGY would make a big difference in a situation, but is absolutely not something people do anymore, leading to lawsuits and just general distaste for one another. When you are wrong, grow up, own it and apologize
I think some businesses are afraid that apologies are seen as increasing their risk of an expensive lawsuit payout. Yet to the best of my understanding, research shows that wronged customers who receive an apology are less likely to sue.
I’ve apologized to patients for MINOR issues that often weren’t even our fault… often problems cause BY the patients… but regardless I feel badly and apologize. It virtually ALWAYS backfires. I’ve been treated worse after apologizing, significantly worse, than when I don’t address issues apologetically and simply handle the problem. People who demand apologies are often waiting for you to say “I’m sorry” so they can then double down and attack. 🤷🏼♀️ We can’t win. It just is what is it. But in THIS situation, I’m frankly amazed that office manager AND clinical director haven’t called them yet to apologize. As well as the nurse who personally abandoned them.
Jeffrey, I bet you are a wonderful & caring husband.😊
I'm my medical billing course during the "Business Section", they literally taught us - in the text book- never to apologize or take accountability for mistakes. I was disgusted.
About 8 to 10 years ago in Santa Rosa CA an admitted hospital patient became disoriented in hallway and entered a stairwell. The door closed behind her, she then apparently lay down or fainted. They found her rotting corpse 2 weeks later. NO ONE, security or otherwise checked that area or noticed that they were missing a patient. Santa Rosa Memorial Hospital. You can look it up!
CA is rotting now. No one seems to care.
Nobody checked that stairwell for 2 weeks? When I'm done security I had to check every stairwell and room several times per shift
@@davidhenderson3400 I hope they do now. This was in the news. Whenever my mom or dad had to go there, I hatched them like an egg! They have been a mess for decades.
i remember the incident
Omg, you've gotta be kidding!🥺
The urgent care needs to offer a cash settlement, issue a public apology, and do room sweeps at the end of each day. Otherwise, the local news will keep digging and once state regulators hear that people were locked alone in the office with access to drugs, medical equipment, and medical records then the problem gets even bigger.
Local news never digs lol
But the state can and will after this or go even higher up the ladder.
Wtf
I took my mom to emergency for a nose bleed that just kept going. They used liquid cocaine to stop the bleeding, and then left the small bottle on the table in front of me. I seriously have no idea if it is usable for recreational use in that form or potency, but that seemed careless to me.
@@teemusidliquid cocaine 😂 the numbing stuff isn’t pure cocaine they extract the numbing part only and it’s just pure novocaine not cocaine 😂😂😂😂
Urgent care is the most useless and uncaring section of the health industry - industry bring the operative word
Absolutely.
How about the PCP that cant see you for a month and tell you go to an urgent care.
@@debitopiaYeah, and "practice."
@@mph5896 I'll see you & raise...
How about waiting that month & having the PCP quack REFUSE to treat you by saying "You need to go to the ER," Only to have the ER doctor yell at you for wasting his time on non-emergent issues 🙄🤦♀️
I had it happen so many times the ER made me sign a letter saying if it happens again I'd lose my medical insurance (even though they knew that PCP by name bc he's so terrible) 🤨😾🤨
I was clinic nurse for 30 years and that would never have happened on my watch.
Hahahaha I thought all doors use to be opened when you all left the building
I'm sure! I have several nurses and other medical professionals in my family who are the same! I also know an idiot or two so I can see crap like this happening
We old schoolers. Back in the day we used to take pride in our work.
The incompetence since Covid is mind blowing.
The problem in this case is that they were not in a legitimate clinic or hospital. It was a corporate clinic located inside a strip mall. I would never use one of those places. All of the staff inside those “clinics” are quacks.
And these people are supposed to be trusted healthcare professionals .
Bill them like they'd bill you: being alone: $470 x 2 // Being dark $166 // Needing to activate alarm $673 // After hour escape $1602
Out of PPO Network surcharge: $22,987
Exactly. They deserve to be compensated and they can keep their apology.
@@kylecurryyt seriously, yes. 🤣
LMAO - after hours escape😅
😂😂😂
Why would any staff not do a walk through to check to see if people are still inside
Being trapped with that annoying alarm for two hours would drive me nuts.
By code. The alarm is only allowed to go off and make noise for 15 minutes.
@@88mmrrIt's actually useful for me to know this! I was becoming anxious just thinking about being forced to endure that racket for two hours. I have annoyingly acute hearing, and only a minute (probably less) of it would trigger a migraine. At least knowing there's an upper limit for the wailing could keep me from going stone cold bonzo.
I would have broke a window to get out or had the cops do it.
The exterior doors should have had exit-only locks by fire code. What if there had been a fire at that time? They would have both died of smoke inhalation.
It’s false imprisonment. I would be lawyering up if I were them.
This is insane. How TF are the staff not doing a sweep of the office before they close up for the night? Back when I worked retail, that was something closing staff did every night - every room, even ones not accessible to customers, were checked before we locked up and set the alarm. This seems like basic common sense to me. Make sure all of the patient/exam room doors are open when they leave. But yeah, they messed up, so they should definitely apologize for it and make it clear that closing procedures will be handled more carefully from this point on.
My question is who does the cleaning and disinfecting??? Do they let the germs marinate overnight and clean before they open? I'd like the news station to address that.
@@samsmom1491 it certainly sounds like they probably don’t clean the rooms in between patients either!
I was forgotten in the doctor's exam room. I even asked politely, "Did you forget me?"... the receptionist said no, "he will be in soon." 2 1/2 hours later, the doctor after seeing me still in the room(the door was open) asked was I waiting for someone?... when I told him I was waiting for him, he looked stunned. But he came right in. His assistant came to the door and said yes, I told you earlier.. they both apologized over and over.
Why would you wait 2.5 hours to speak up again? It's their fault but I would've been upset and speaking up again.
I asked after 15 minutes. She did indeed forget me...
@@sadtiger2022Depending on the type of doctor, it’s unfortunately not an unbelievable amount of time. My mom’s waited that long for her gyno because he was busy delivering a baby.
I walked out after an hour wait the other day. My time is precious too.
That happened to me at an obstetrician visit in 1985. I fell asleep in the room and a janitor found me and woke me up not long after they closed.
Our medical profession has declined for years. I sure hope I can stay away from them as much as possible.
But yet thier annual salary has increased
I avoid Dr as much as possible. I make sure to do my checks at Neuro. What gets me is when Drs throw prescriptions at you without researching side effects. I was prescribed a medication that after reading found out it depletes everything I'm doing to slow down neuropathy and even makes it worse! I refused to take the medication.
Not true. Most have more work thanks to all the real paperwork insurance companies want them to do. And all the hoops they want medical care providers to jump through.
Only you can decide if you want the problem you are complaining about . most if not all medications have a possibility of side effects. Not everyone has a problem with the meds. Not all people react the same to everything.
Since everybody went online, I have not had a physician in the US.Give me a full physical assessment. All they do is look at the computer history.Ask you a couple of questions. And then add to the computer notes that's it
Please remember that the person who came up with the idea of having an equipment checklist for surgery equipment so that they could avoid leaving instruments IN the patient is lauded as a genius who has saved countless lives...
I worked in a really large doctors office for a few years, we the staff were not allowed to leave until we had check EVERY SINGLE ROOM, any and all spaces a patient or employee could be in before locking up, we also had to call out/make noise as well, per our protocol. But look at the sign on the front of the business, that should have told you right there that quality was seriously lacking....
that is just basic sense.
This should be protocol. Every clinic I’ve worked in did this as well. What I feel bad about is the last person to close was probably a minimum wage receptionist who will end up taking the fall for the bad management.
I once had to wait for 4 hours to see a doctor. It's ridiculous. They should receive a public apology.
2 hrs after the police was called? Nope I would have made my own exit.
😅😂😂
I was thinking the same thing. I would have found something to bust out of the door. Then called the police to tell them what happened. And state my safety was a concern.
They probably had to give statements and/or make a report, show ID, somehow prove they weren't trying to break in, they were trying to get OUT. Likely the police or security also needed to look at the surveillance footage, too, as a precaution.
@@Gimpygladiator that doesn't take 2 hrs lol
Just maybe you should call the fire department.. To come and get you out.. I don't believe it take them two hours.
Apathy ABOUNDS in America!! Medical care today is pathetic! You're lucky to get 10 minutes with a doctor that grabs for a quick diagnosis, not necessarily the right one..., then gets testy if you question them or you advocate for yourself as a patient. Fast food mentality, disregard and apathy have no place in medicine whether you're a doctor, nurse or even a receptionist!!
Amen! Exactly what happened to my mother and me. Doctor was already late because I caught him and a female nurse playing around, then when we had the gall to disagree with the diagnosis, he blew his lid! It was a blessing that the clinic admin apologized.
Lord, help us. We can't find good doctors.
Had this happened a few years back at large clinic where my primary dr was at. Staff member escorted me back to the waiting room and left. No one at reception or in waiting room. I was surprised when i could not get outside. No way back into exam room area so i started yelling hello in hopes someone would hear me. 15 minutes of this not a sound but me. All i could think of was if an alarm sounds will the police come and help me or think i broke in trying to get drugs. I normally leave cell locked in car but on this day it was still in my purse. Called the dr office hoping the answering service would pick up, they did and sent someone back for me. They were so apologetic. Having ptsd and mobility issues at 66 this was hard on me but it beat getting tossed in jail while they sorted it out with clinical staff the next day. I no longer accept an appointment later in afternoon, been there done that. I was seriously looking for a fire alarm to pull. Dont lock my cell in car anymore either, lesson learned.
@@kathylaug5234 That's quite believable. No need to take up law enforcement time when they would just call the practice to come let you out. That would take even longer. Think things through.
@@kathylaug5234 yes in hope they could reach dr on call to come let me out. If they didnt answer I knew I would have no option but to call police. Imagine a silent alarm going off police entering with guns drawn, that was more terrifying to me. I literally sat on a chair and didnt move for fear of setting off alarm. It all worked out in the end.
That’s really smart. Idk if I would’ve thought to call the office in hopes of the answering service. I would’ve just called police for assistance. Good job!
My daughter had a very similar experience. She had a procedure done at a day-surgery and was left in recovery. The building closed and left her asleep . She awoke to no one in the building.
That happened to me at my doctor's office also. It seems the doctor was too busy being courted by pharmaceutical Representatives. 😡😡😡🤬🤬
so dangerous. I remember how the reps from the pharma people would go right past all of the patients waiting to see the doctor and they got in with their little black briefcase. People can die waiting to get help. I finally have a good doctor, after years of being ignored.
@@carolmccullough-kuchar4782 - so glad you got a good doctor. Repent and draw closer to Jesus
Happened to me as well. I went out of the exam room after ‘waiting for the dr to return’ and found out everyone had left however, I could hear someone talking on a phone behind closed doors. I knocked on the door and the dr answered and asked me how I got back there. I told him that I was left in the exam room and the last thing anyone told me was that the doctor (he) was suppose to return to give me the results of the tests. His response….”well you can’t be back here, we are closed”. He would not take ownership of leaving me alone in an exam room….unbelievable!
My Mom worked in a doctor office in the 1990s. With her being born and bred an auburn haired Ozark Mountains farm girl before getting her degree as a Dietician, and from personal experience of her being my mom, I do not at all doubt the story of the day she told the Rx sales reps just exactly which medical procedure they could do with all their little promotional trinkets they brought to give the clinic. Followed by doing same with their price hikes. 😳🤣 Yay Mom! 🥰
That’s really all it’s about these days.
It's not funny at all. This is neglect and the clinic must be held accountable. It is sickening.
Sue for false imprisonment.
That would require intention. These people are just incompetent.
good to know they not shadow this account @@heroesandzeros7802
You must like paying high insurance cost. lets sue everyone and raise everyone insurance rates.
oh NO you dont 😠
Okay, Karen. You must show intent genius.
The medical field seems to not care anymore.
Wheredidthetimego, I believe it is because they drove out most all of the good doctors, nurses, and other medical staff by trying to force them to take the C0vid sh0ts. Now the medical industry is left with mostly doctors, nurses and other medical staff that care more about a paycheck than about doing what’s right.
This almost happened to us when my kids were little at the pediatrician. Thank goodness I realized that the staff was leaving and caught them before they did. 😳
They will NEVER apologize. It would open them up for a lawsuit. The have attorneys that will help them avoid any responsibility. If you are waiting for an apology...don't hold your breath.
I had a similar experience years ago. My doctor catered lunch for his staff on the day I was there. While I waited in a patient room, all got quiet as the whole office retreated to a back room to eat lunch. I opened the door and searched for the staff. The doctor was wiping his mouth with a napkin as he came out to see me. Nothing like being forgotten by your doctor and all of his staff. lol
This happened to my parents at their doctor’s office. They left out the door and the alarm went off, security came and detained them. They went in the next day grabbed their records and never went back.
I took my 12 year old son to Clinic for a checkup. After waiting 2 hrs. For the 3 :00 appt I left him to go back to my business. We live 6 blocks from the clinic. At 7:00 I get home and wife asks where our son is. We find him locked in the clinic in an examination room! He’s a patient patient.
Totally unacceptable. Apologize!
My grandmother was left alone at a Kaiser hospital in the ER once. Something happened and the area she was in was either evacuated or cleared out, I can’t remember the reason since it was many years ago, but they forgot about her. It took hours before they realized.
As I retired respiratory therapist who worked in emergency rooms for several years, I can speculate what may have happened… They probably had a code 99 which means that an ambulance brought in someone who had died and was actively receiving CPR or perhaps another patient in the emergency room died and had to receive CPR. Depending on how shortstaffed an ER is, this may make it look like all of the staff have evacuated, but actually they are in the patient‘s room trying to revive the patient. But it still doesn’t really explain what happened to the front desk personnel (if they were absent) because they do not participate in patient care.
Now that this SNAFU has become public, I predict a significant drop in that clinic's number of patients.
Guess again
Oh let’s hope so, Greg!
I predict a huge rise in drug addict visits so they can get locked in and go to town on the drug cabinet.
Only if there are other places to go nearby that also accept the same types of insurance.
Ive been forgotten at the doctor's office, but thankfully never locked in
A quick room check should be standard closing procedure at a place like that, especially if doors are closed. If no patient is in the room, the doors could be left open overnight.
It wouldn't have taken two hours for me to get out. More like five minutes and they can take all the time they want with the cleanup and repair.
There is nothing funny about what happened to this couple. What an unprofessional statement from that so-called journalist.
Exactly what I said!
It's San Antonio, what can you expect?
Fr
oh I can tell you stories about the nonsense stupidity at these doc offices
Well…….
Spill the tea, friend 😂
Ditto
Gotta call bs don’t see any stories.
That almost happened to my mom once she was at the doctors office in the room, waiting and waiting and waiting and waiting and waiting and everyone had left and then the nurse just happened to open the door and found her in there. She was the last in office, this is a real thing folks.😮
I've been forgotten in doctors' offices three times in my 75 years. The first time, at age 42, I was put in an exam room that had obviously not been prepped since the previous patient, but I waited patiently forever. When things got unusually quiet I stuck my head out and got someone's attention. They were closing up and were annoyed to have to prep the room and then get the doctor to see me in a rush. No apologies; never went back. Then, after a mammography at 60, being the last patient, they all left while I was getting dressed to leave; I just walked out through the dark and abandoned building.
Recently, having been put in an exam room for my annual physical and waiting a really, really long time and things got quite, I poked my head out and saw my doctor in her office next to my room, hurriedly stuffing her lunch down and reading a piece of paper. I reentered my room and closed the door rather loudly. In less than a minute, she came running in with great apologies. I was one of this doctor's very first private practice patients and she never rushes my visits, even often spending 45 to 60 minutes with me past her end of day time, so I'll forgive her.
Patient records at risk. This company should be fined
This is why you have the person closing check every single room before they leave. This *almost* happened where I worked at a very busy clinic. The doctor did leave, but we were able to get him back. We found the patient because we did check every room. Sometimes people working very long shifts make a simple mistake that can be rectified quickly if you have a system in place.
This happened to me long ago. I had a dr appt, was taken to treatment room, then nothing. After 3 hours i came out and saw anurse walking out the door. I yelled and she turned shocked. Where did you come from? I said id been there for hours. She said everyone had left, she was the last one in the building. I left, placed a complaint, but nothing ever happened. They actually had the gall to send me a bill. I tore it up and mailed it back.
This same thing has happened to a loved one of mine! but it happened during a sleep study at the Sleep clinic. The patient got up to use the restroom and used the wrong door. The patient was locked inside the Medical Facility Front Office. The Medical Staff doing the sleep study forgot him! The patient finally found a landline in some office and called the police.
This happened to me at urgent care well before covid. They locked up and went to lunch. There was a doctor eating lunch in the clinic and he heard me cough. He then came in and asked why I was there. I was waiting on my strep results. Which turned out positive.
I start to get panic attacks about being forgotten, when I’ve waited more than 20 minutes in a room. Seems I’m not necessarily wrong to be in fear of this!!!
wouldn't a senior manager or security do a walkabout around the clinic before closing for the night?
should but shows quality of their work here
Many years ago when I was 5 or 6 we lived in Savannah GA. My dad is an artist and we would often visit the Telfair Art Museum. My mom took me there one afternoon and they had a kid’s interactive area in the basement level somewhere we’re down there playing and mom knows it is almost
closing time so we head back upstairs. The lights are out and none is around just as the city bell chimes the hour. They had a new security guard who forgot to check the basement and they had locked up a few minutes early thinking the place was empty. So mom takes us to the business office and calls the someone and suddenly alarms start going off. We’ve done nothing but this naturally had mom worried. Turns out a beat cop recognized my little bicycle that was chained up to the fence outside and he was trying to get to get us out. We had to wait several hours for the museum manager to drive all the way back with keys. Dad always jokes that we should have stuffed a few paintings under our shirts.
There are no telephones in that place??? Just bash out a door or window, call the cops and report why you did it. Simple.
I was in a obgyn office big fat pregnant and they left and locked up.. mid 90's no cell . I banged on the door and someone heard me and helped me to get out
That happens a lot actually. Happened to me at a clinic, they started turning lights out and I raised hell. Then the nurse came back saying they didn't forget about me....bs!
You're supposed to disinfect and properly clean each room before closing... so how tf.
Right ….that goes to show you nobody is doing their job!!!!
showsthat you should not go to this place
Aw man you're right!! This place should be shut down
@parasyte676 Exactly!
Not true. It can be done anytime before opening the next day.
Went to an Urgent Care in Tacoma with grinding dust in my eye. After waiting for an hour, watching the so called doctors taking an extended coffee break, the nurse came and had me do an eye chart test. I could barely see my eyes were watering so badly. Finally I told her no and went into the doctors break room and told them coffee time is over, time to get to work. The "doctor" pulled out a plastic tool box filled with a bunch of loose junk and thought he was going to use it on my eye. I asked him if he had ever heard of Sterile Procedure and walked out the door. Stay far away from any Urgent Care type clinic, they employ the doctors that are too stupid to have their own practice.
@amycopeland1701 yes, and a face shield.
An apology would mean the company is admitting to doing wrong - something that could be used against them if the couple sues. So they will never apologize. Ending is okay here but what if the patient's condition turned out to be serious. What if there was a fire and the couple couldnt get out.
My wife and I were once locked in a bank, can’t remember how long we were in there but never received an apology.
First thing I’d do is call my State’s Board of Nursing and file a complaint. These Boards are responsible for overseeing all caregivers from NA’s to RN’s. The Board needs to investigate the level of care given by these people who work in this clinic. The staff is responsible for maintaining proper care and this definitely classifies as patient abandonment. Retired RN here.
These types of facilities may have one nurse on duty at a time, no nursing assistants. They have medical assistants, x-ray techs, coders and office personnel. None of which fall under the State Board of Nursing.
The nurse that didn't come back failed the patient, revoke her nursing license for a year....
☝🏻 this, yes.
No. Don’t mess with a professional license over this. Mandatory training for all employees on the new walkthrough policy prior to leaving. Door markers to show if occupied. Sign in sheet should include a sign out section. We’ve all walked into a room and spaced what we were going after. Without the full story don’t go for the nuclear option. Don’t trash someone’s career. The couple is being reasonable, they know the golden rule.
@@dozerthelab the couple is being a pair of good little sheeple. This kind of crap is absolutely inexcusable, and the nuclear option is the correct response. Somebody needs to lose their job over something like this.
Most likely not a nurse.
People need to be accountable we lost that in service
Many years ago I was at a Radiologist Office for a routine mammogram. I was told to put on the paper patient gown and wait in the dressing room until they called to me. I sat there for almost two hours and then peeked out. The lights were off - no cell phone back then. They had turned off the lights, went out to lunch and “forgot” I was there. No apology at all - sadly this is nothing new. It makes one feel totally disregarded as a person.
I have never been locked inside a Drs office,but i was once left waiting for almost 4hrs in an emergency room,just to have a nurse tell me my hand was broke. She gave me a hand brace and a follow up. That was it. But i can only imagine what this couple went through for the 2hrs of waiting to be let out of a medical facility. Id sue for mental stress. I'm diabetic and if i was left in an exam room for 2hrs,and i got low blood sugar, it could be harmful to myself or anyo else with this condition.
I've been forgotten in several doctors offices in the past- sure leaves a person feeling like they "matter" (and they had the nerve to ask me to return the next day to be seen again- no thanks!)
I had that happen in a court room......they told me to wait in this room and time went by I finally got up the guts to open the door and everyone was gone...thanks for the bad day Van Nuys Court room in Cali.
It says an awful lot when a business forgets its customers and then blatantly REFUSES to contact them and issue an apology! No one wanting to step up and take accountability. smh
This is why we check buses each time we get off, it's easy to miss people. I know it's not quite the same but shit happens and you need to be careful and try to avoid it.
This happened to my grandson. The door was closed and if no patients, the door should have been open. They didn’t check before they left.
Typically you would walk in every room to make sure that there is no one left behind as a good practice at the end of the day
I worked at a bank and when the fire department inspected they found an exit door that could only be opened with a key. That’s a fire hazard. Anyone trapped in a building for any reason has to have the ability to exit quickly
I died Christmas Eve 2021 from Covid and was in intubation for 3 months 18 days when I I came back to the World was upside down I lost my Mother a month after I got home... Prices doubled and people are out to lunch and never to return....😮 what I say to this young couple..... LAWYER UP..........
As a young girl I was locked up in the nurses quarters at school. I was awakened after dark by school staff and my parents.
😮
The Medical Industrial Complex is expanding its reach.
That happened to me at my urologist.I did get out before they closed the door.
So who's getting fired?
I can see how that would happen. I was forgotten about for quite a while until the Dr walked by and saw me and I reminded her what she was going to do.
Why did they just sit there and not come out the room and say something??
Years ago in the 1980s one of our local doctors wife went the OB/GYN for a check up was the last patient and they forgot she was in a room, locked up the office for the night. The Doctor's wife called her husband, he called the doctor at home and told him his wife was locked in his office. The doctor was so upset that his staff did this. So this isn't the first time this has happened to someone, probably won't be the last.
I’m a healthcare professional. There is NO WAY I “can see how this happened”. The state of modern medicine in America.😯
Geez, that tops my getting forgotten in the exam room while the doctors office took their lunch story. I too figured it out because i needed the restroom and there was no one around.
Would you seek urgent care at a place with peeling signage like that? I sure wouldn't.
It is the only place to go if it is after your doctor office's hours and you're not sick enough for the emergency room.
That is my fear every time I’m left alone in a patient room. 😂
You would think that there would be a fire exit that they could leave from.😊
It’s like children being locked in a daycare and forgot about.
that urgent care center already looks shady
No it doesn't.
It took awhile because how often have you had to wait…a long time. Do you go wandering around? I have when it was for my mom in her. 90’s. But not for myself.
How could the care center not be bending over backwards to apologize.
They should have already received a letter or note of apology.
I’ve been left in a medical office twice in my life.
Any one else?
Incredibly YES! Once when I was 65 and again when I 68. I was unwell, and I'm handicapped, and use a walker to get about. Both times they had up on the hard examination table, partially clothed. I couldn't get myself down without assistance. The first time it happened I fell asleep on the examination table, and woke up in a pitch dark room. The more recent time,....the lights were on,....but everyone had left for the day. I felt like a fool, but I began yelling at the top of my lungs. Some cubicle office workers, let me out.
This is beyond incompetence definitely worth getting a lawyer
No it isn't.
Just the condition of the sign out front, I would have never walked in the front door. Disgusting!