How to Link Your Lexus Interface Profile in your Lexus - 2022 Lexus NX Featured
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- Опубликовано: 4 июл 2024
- Learn how to setup and link your new Lexus Interface vehicle with your Lexus app on your smart phone. Add additional Driver Profiles and more. 2022 Lexus NX featured vehicle.
INDEX:
0:00 Start
0:28 Connect & Link Profile, Bluetooth & Apple CarPlay or Android Auto
5:24 How to get back to Lexus Menu & Features once in Apple CarPlay or Android Auto
6:43 Link Key to Profile & Driver Position Memory
7:12 Add Additional Driver Profiles
11:21 Switch Between Saved Profiles
12:06 Remove Saved Profiles 
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This is perfect! We haven't received any 22 NX's quite yet but watching this video and anything you post on this 22 NX has been so very helpful. I am truly grateful to you you are very thorough. I will feel so much more comfortable delivering the NX's because of you.
Thanks so much, Skylar! More to come. I have a little Tech Tip Tuesday about the Power Back Door for next week and am working diligently on the Deep Dive tutorial...hopefully I'll have that in the next few weeks. Cross your fingers for me ;) Thanks for all of your support!
Thank you SO MUCH for all of your terrific Lexus tech videos. Your hard work is very much appreciated!
You are amazing! Thank you for making my day! I'm so glad you're enjoying my videos :)
Thank you Melissa!! By the time my car arrives I’ll have all of this down pat. 👩🏻🦱
Awesome! More info to come as well. I hope to have the deep dive full tutorial for you in a few weeks.
Thanks so much Melissa for these Lexus tutorials - you’re very professional and they’re so easy to follow. I’ve ordered a 350 F Sport here in the UK and would love to see a dedicated tutorial on the HUD and it’s steering mounted controls, also setting up FM and DAB radio stations ( a nightmare on my 2016 F Sport). Great videos , keep ‘em coming. 👍🇬🇧🇯🇵🇺🇸
You are so welcome! Happy to help! I have Part 1 of the 2022 NX on our channel and do cover the HUD steering wheel starting at : 55:19 Steering Wheel (With HUD)
2022 Lexus NX Deep Dive Tutorial: ruclips.net/video/B6S21RoEq2E/видео.html
I am working on Part 2 which will cover the audio system and the other features that are operated on the main screen. I hope this helps for now. Thanks very much for tuning in!
@@NorthsideLexus fantastic….couldn’t ask for more! Thanks so much…🇬🇧🇺🇸👍
Awesome video! I picked up my '22 NX on Monday. The tech person was let go THAT DAY...smh. Soooo...thru trial and error (and your tutorials) I'm becoming familiar with my car.
Congratulations on your new NX! I'm sorry to hear about the Technology Specialist at your dealership, but I will do my best to help and will keep the video tutorials coming! I am currently editing the deep dive tutorial for the 2022 NX and hope to have it for everyone in the coming weeks. Thanks so much for your support!
Thanks for your informative videos
Thanks so much for tuning in!
Awesome great job
Thanks so much for tuning in with us!
Veryyyyyyyyyyy informative review, you're are great.
I hope next year Lexus upgrade the odometer screen to at least 12in. This small screen ain't cut it
Thanks so much @Dior Alcide! I'm so glad you like the video! I hope they go to the full screen digital gauge clusters. They look amazing on the concept cars! Thanks again for being here!
Thank you so much!!!!!
You bet! Happy to help! Thanks for tuning in with us!
Quick question is there a way for my vehicle to start with me as the primary instead of as a guest?
@@123DallaR Hi Lloyd, Yes, that is an issue that Lexus is working on fixing with the 2nd OTA update coming later this spring or summer. In the meantime try this:
Make sure you have your key linked: Settings > Personal Info > Link Key
Turn ACC Customize On: Settings > Vehicle Customize > Utility > ACC Customize On (purple toggle)
This will disable the low-energy bluetooth connection that allows the car to look for your phone when the phone is in range, but the car is still turned off. It is also, what lets the display screen and audio system stay on when you turn off the car, before you open the door.
Once the update comes out that addresses the profile loading issue, you can turn ACC Customize back to "Off" and that will let the car doing all those cool operations when the car is off. Hope this helps!
@@NorthsideLexus oh wow!!! You are the Best!! Thanks a lot!!
@@123DallaR You bet! It should help. And be on the look out for the OTA updates. One has already been released and will push to applicable VINs over the next couple of weeks. The 2nd OTA will be the fix for this issue :)
Hi Melissa! Great videos /tutorials. I have a question about the navigation on the 22 NX. Once the profile is set up and the nav becomes active/subscribed (3 yr trial). Will the Nav function without the phone in the car thereafter. Example, if one forgot their phone and drove away, perhaps needed nav on the way back for some reason. Would they be able to use the navigation. Or do you need the registered device in the car for this function. Looking forward to the full deep dive tutorial on this one!
Such a great question, Jodi! Once you activate Drive Connect the map connection will be active on the vehicle. So even a Guest can have the cloud connected maps on the vehicle. That should definitely let you drive without your phone. Make sure to link your key to the profile as well since that will help your profile load more quickly when you do have the phone with you. I'm working on the deep dive full tutorial for the 2022 NX and hope to have it ready in a few weeks. So stay tuned for more!
Great video ! Thank you so much. On the new NX 350, do you have type your pin number every time you get in the vehicle and restart it, or can it simply be saved somehow until you change driver profiles?
Hi @GlassHouses, Thanks so much for tuning in! We are hearing about some profile recognition issues across the country, not on all models, but on some, especially if you have more than one profile on the car. Here are the recommended steps to try (while Lexus works on an update):
1. Make sure to do the step to Link the Key: Select your profile > have only your selected Key in the vehicle > Open Settings on the car > Open Personal Info > Click the toggle for Link Key (only click once. You will hear a beep then there is a small delay while the system links to the key.
2. Check ACC Customize Mode: Settings > Vehicle Customize > ACC Customize > If it is On, turn it Off. If it is Off, turn it On.
Then turn off the car, exit the vehicle, lock the vehicle. Give it about 15 minutes. Refresh the Lexus app on your phone. Then turn on the car and see if that has resolved the issue. If not, then please hang tight while Lexus works on the fix for this. Thanks so much! :)
Thanks. Great training video. Can the non-primary profile driver have the Lexus APP to do things like remote start, etc. The dealer tech said this was not possible, and advised that the second driver COULD use the Lexus APP but that if both users were logged in from different phones it would screw up the system in such a way that it would take the dealer hours to completely rework the system.
I got stuck trying to set up the second user at the point where I had to scan the QR code on the screen but there was no QR code to be seen.
Hi Hubbs Grimm, We are all learning more and more about driver profiles and they can be tricky. A couple of notes and tips for you:
1. You do need separate Lexus app accounts to create separate driver profiles on the car
2. Only the Primary driver will add the car, scan the QR code, have Remote features show on the app, etc.
3. However, once you set up the separate app accounts and add the Primary driver and then secondary driver in the car, you can have the secondary driver sign out of their Lexus app sign in and sign back in with the Primary profile account information. It is not a problem for both phones to using the same sign in, after the accounts are properly setup on the car. Then you can both use the Remote features.
4. Make sure you both have your own key linked to your profile in the car.
5. Turn on ACC Customize in car settings to help with profile recognition: Settings > Vehicle Customize > Utility > ACC Customize > toggle to ON (This allows the car to find your profile with the linked key and then to connect to your phone.)
I hope this helps. Also, if you have any issues and need to reset the system on the car, I can let you know the steps. :)
thanks Melissa, however, I can’t see my link to key option in my 2024 Lexus ES 350 F sport. is there a reason why this is missing for me?
Hi! The electrical platform on the ES is different from the NX and the link key is performed with the buttons in the door handle. Check in this section of another video I have for instructions:
Tech Tip Tuesday - Top 10 Things to Know for Lexus Interface Vehicles
ruclips.net/video/_6CIrOmjvok/видео.html
Many thanks for the tutorial Melissa! Certainly very helpful as we are expecting our new NX 350 F Sport coming in the next 2 weeks. Both my wife and I will be driving the vehicle in equal amount of time. Just want to confirm: 1) only 1 of us will need to download the app or should we both download and use the same user and password? 2) Do each of us get a QR codes as we go through our own profiles? 3) Do we pair the digital keys separately? 4) Only the the primary driver has access of remote start? Thanks again!
Hi! So great to have you here! Here's what I have learned:
1. You and your wife will need separate Lexus App account logins to create different Driver Profiles in the vehicle.
2.& 4. One person will need to be designated as the Primary Driver. Only the Primary driver will have the vehicle loaded in their Lexus App, have access to the subscriptions and the Remote Connect features. (meaning you would need to sign in to the Primary Driver Lexus app to remote start the car from the phone, but sign in to the secondary Lexus App account to have the car see that Driver Profile.) The secondary profile setup is done through the car screen under Manual Setup. There will be a QR code, but they will not "add vehicle" in the Lexus App. They will type in their email address and password to the system on the car to register the profile.
3. Only the Primary Profile can setup and share Digital Keys
4. Primary and secondary profiles can do the Link Key to profile step to allow the car to more quickly handshake for the connected profile when you enter the vehicle.
I have learned that the Link Key for the key fobs is an important step, I would recommend not skipping that.
I hope this all makes sense for you. I'm working on the deep dive tutorial and hope to have it finished in a few weeks. Fingers crossed. Thanks again for tuning in with me!
@@NorthsideLexus Thank you so much for the detailed info and explanation to my questions. If both my wife and I are getting in the vehicle, I guess the system will determine which profile is the driver by who opened the door first? And we can switch profile when we get into the car? Your clips are super helpful and I look forward to your coming tutorials.
Thank you for your video. It was very helpful. Do you know how to set it so that when the car starts, it's automatically set to the primary driver's profile? Currently when the car starts, it's default profile setting is on "GUEST," but I want to set it so that it's on the primary driver. Thank you!
Hi Elaine. Here's what we have found:
1. Select a preferred key and follow the steps to Link the Key to your profile. Settings > Personal Info > Link Key
2. Make sure to keep Wi-Fi and Bluetooth both turned on on your phone. The Bluetooth connection starts the handshake, but the Wi-Fi (not the paid hotspot, but just having the signal on for the car and phone to share data) make the mirroring possible.
I hope this helps. We have reported other people with the same situation and these have been the recommended steps. All the best!🤞
@@NorthsideLexus Bluetooth and wifi are on, the key is linked, (and mirroring works reliably) but 50% of the time the car simply says Guest Profile loaded. Any idea how to reliably get it to recognize our profiles?
Thank you so much,,, can we add a video how to delete a profile and set another primary driver on the vehicle.
Hi Bolous! Here's the section of the video where I show how to delete a profile. I hope it helps. I'm also working on the deep dive tutorial and will include that info as well. Thanks so much!
@@NorthsideLexus thank you I really appreciate all the work you put in these videos and share that with everyone. God Bless You
Hi great video . How long does it take from a lexus to get from port to dealership? Thanks
Hi! Thanks so much for tuning in! I wish I had a solid answer for you on that. It really seems to vary based on the location of the dealership, if there are any port installations or steps that need to be done, how are the transport companies running, etc. I would say, in general, that it can a 3 - 4 weeks, but with the supply chain and transportation issues that a lot of ports are having it could be longer. Your dealership might have more information about when it is in transit. Hope this helps.
I just bought a 22 NX 450H+ and it's absolutely amazing. My question, how do you change primary from one profile to another?
Hi! If you already have the profiles setup and you declined to change to Primary during the setup process, then do the following: Remove the current secondary profile: Settings > Edit > Click the minus sign by the additional profile. Turn the car off.
Add the secondary profile back to the system: Open their Lexus app, make sure they are signed in, turn on the car, Settings > look for "Detected Profiles," click on their profile name, enter their PIN, follow the steps to connect, when asked if you want to make this the Primary, click yes and follow the steps to add the vehicle to their garage, Scan the QR code, give permission for the trial periods, Bluetooth, Apple CarPlay, etc. Once they are the new Primary, you will need to add the other account as the secondary account. The secondary will not scan the QR code and will not have the vehicle showing in their Lexus app. I hope this helps! Congratulations on your new NX 450h+ I can't wait to see one! We are still waiting for one to arrive at our stores. Did you see the full tutorial videos I have for the NX already?
Part 1 : ruclips.net/video/B6S21RoEq2E/видео.html
Part 2: ruclips.net/video/IhtcuP-9c1g/видео.html
Thanks so much for tuning in!
@@NorthsideLexus Thanks so much. I'm going to try this after work today!!!
Thank you for an informative video. However, this interface system is way too complicated more than necessary. All other systems are a lot easier to connect. I hope they will fix it in future .
Thanks for sharing, Hoanh. It is definitely a big change for all of us. We are finding that people are adjusting very quickly once they get the vehicle, so that has been good to see.
when do we see the complete tutorial for 2023 RX350
Hi Nick! Thanks for being on the look out. The 23 ES Deep Dive is coming soon and I will be filming the 23 RX in the next few weeks. It has been very difficult to get my hands on one! Thanks for staying tuned. I promise I'm working on it for you!
Great video. One question I have is does the app still work the same way in this car, where only one email account or phone number can be linked to the car? In other words, is it possible to set up different profiles for my wife and I, but still both have the remote connect on our phones?
Hi! Unfortunately only one profile can have Remote access since only the Primary profile can add the VIN to the app. Additional profiles are setup through the vehicle on screen and they do not have the added step of adding vehicle to the Lexus app garage. We have submitted feedback to Lexus telling them it would be great to be able to share Remote Connect privileges. I'm not sure if they can, or if they can, I'm not sure how long a change like that would take, but we thought it was worth asking for it. Fingers crossed. Thanks very much for tuning in.
A workaround that I have thought of is to have the Primary profile link their Lexus app to the Alexa Skill for Lexus. Then if you both know the PIN you set up, you could say to Alexa: "Alexa, ask Lexus to start my car." Then give the PIN when prompted. If you try it, let me know what you think :)
@@NorthsideLexus Thanks so much for the info! Just one more thing...when I set up my app, it mentioned video capture in the prompts to opt in or accept. I don't remember that feature on other Lexus models I've driven. Is that like dash cam video or something I'd have access to in my app, or is it just recording for safety connect or one of the other features only? Just was curious.
I have my Lexus NX350 for today. That’s is a weird thing on the map. The navigation only show in miles, but I am familiar with kilometers? Do you know how to change the measurement unit for map?
Hi Henry, I would check in your settings. It should be defaulting automatically for your area, but check the following: Settings > General > Language & Units > Measurements > then see if it will allow you to select an automatic setup that should detect your region or a manual setup so you can choose KM, instead of Miles. I hope this helps.
Is it possible to add second remote connect?
Hi, unfortunately there is not a good way to do that. There is a Remote Sharing feature in the app, but then you give up Remote Connect control while it is shared. I recommend to have your additional driver sign in their their Lexus app with your primary drover credentials. Then your account will signed in on two phones, but it will not impact their driver profile pairing as long as you set that up first. I hope this helps. Thanks for being here!
Melissa is amazing I am surprised Lexus Corporate hasn't scooped her up
Aww! You are so sweet! And you made my day!
when adding a second profile, do we use the existing primary drivers log in info? or do we create a new account?
The secondary driver profile will need their own Lexus App account. They will not add the VIN to their garage in the Lexus app on the phone, but you will manually add their account on the screen on the car and you will want to link their key for faster profile recall. Hope this helps!
For the additional driver on their Lexus app can they add vehicle and can they do remote function too such as lock and unlock and start vehicle.
Hi Archie, Additional drivers do not add the vehicle to their app garage or scan the QR code. Their app profile will be in the car for customizations, but the car will not appear in their app on the phone. If you would like them to be able to use the Remote features, they will nee to sign out of their profile in their app and sign in as the Primary. It will give them remote access and they will still be able to have their own profile on the car. No need to switch back and forth with the app logins once everything is setup. I hope this helps. Thanks for being here!
can I use the coordinate reading to find the locations
Hi Louis, Can you please let me know where you are seeing "coordinate reading" ? I'm not seeing that setting or feature in the system. I'm happy to help.
Hi Melissa, this is an unrelated question but involves the 14 inch screen. So Can the 14 inch screen split into two screens for example one screen using navigation, another screen using the eco monitor features to look at mpg and consumption. While also listening to satellite radio
Hi William, It is definitely possible to listen to SXM with any screen showing on the display and you can have the SXM information show on the MID or the HUD, but I haven't seen a split screen layout for the main screen. I'll be filming more for the deep dive tutorial and will see if I can find any customizations that would give you that setup. Thanks very much for being here.
Northside Lexus thank you!
How to disable sensors on car for Car Wash? And which sensors need to be disabled? I thought I was going to have a problem with the car stopping or breaking in the car wash, due to the sensors!
Hi Norm, If you are in a drive through carwash, it is best to turn off the Parking Support Brake that does the auto braking and the Intuitive Parking Assist or parking sensors. The quick way to turn those items on and off in the NX is to click on the shortcut menu soft button on screen (it has a lot of little boxes and is next to the one that says "Climate"). That opens the shortcut to all kinds of safety features. Just click to turn off and then you can turn them back on after the car wash is finished. If you have automatic rain sensing windshield wipers you should turn those off as well. Hope this helps. All the best!
Hi NorthSide. My wife's 2022 NX 350 sometimes changes profiles to "Guest". Can we stop this from happening? Thank you
Hi @Rextundra, It sounds like you are have the profile connection issue that a lot of people are experiencing. Lexus will be releasing an OTA update coming this summer that will fix that loading issue. In the meantime, here's a workaround: Settings > Vehicle Customize > Utility > ACC Customize > Toggle it to on. Then make sure you have a key linked to the NX: Settings > Personal Info > Link Key > toggle to on (just click it one time. It will beep, then turn blue after a few seconds.) Then the car will use your key to recognize your profile so it will load faster. It does mean that the main screen and radio will turn off when you turn the car off, rather than when you open the door. But it should solve the profile issue until they have the update. Hope this helps! Thanks for tuning in with us!
Hi Melissa, I plan on getting a 350h. I have a 15 yr old passenger who just currently connects via my wireless Bluetooth audio feature in my Toyota Highlander limited. Does the new NX have a feature where the passenger can connect via iPhone to stream his Spotify music? I do not need a profile as he does not drive.
Your 15 yr old sounds like mine ;) He is always the DJ. LOL! Not to worry, it is very easy to connect a phone only as a Bluetooth device. Here's how: Settings - Bluetooth and Devices - then follow the steps to add a device. It will take you though Bluetooth pairing and the option to connect for Apple CarPlay. Then you can just select it from the Source list in the Music menu. Or let that phone connect for Apple CarPlay and play Spotify from there. All easy options for you. Hope this helps!
Northside Lexus thank you !!!
Love your videos! Any recommendations for a system where the profile doesn't load or my iPhone doesn't connect? About 30% of the time, I'll get some sort of connection issue: Profile loads, but no phone connection, vice versa, or nothing at all. I'm in a 2022 NX 350h.
Encountering the exact same issue!
Hi! Thanks so much for this info. I am hearing about this from a few others as well. The recommendation from Lexus it to make sure you select a key fob and then do the Link Key step in your profile.
- Turn on the NX.
- Have your phone on and with you, but not plugged in to any USB port.
- Bring only the key fob you would like to designate as your fob. (All other keys at least 20 feet away).
- On the car screen: Open Settings (Gear icon in the Lexus Menu Bar)
- If your profile is available, but not actively connected, click on your profile name on the right side of the screen. Enter you Lexus App PIN when prompted.
- Once your profile is actively connected to the car: Click on Personal Info on the left side of the screen.
- Click the toggle for Link Key. It will beep then take a second to turn blue, letting you know the key is linked to your Profile.
This should speed up the profile handshake so it is not relying just on your phone to see your profile.
I hope this helps. If it doesn't solve the problem, please let me know and I will keep digging. We are all learning together! Thanks so much for tuning in!
Hey Chris, please see my earlier reply. Hopefully it will help!
@@NorthsideLexus Thank you for this step by step guide; I will give it a shot! It's possible that my Lexus is "seeing" my spare key because I keep it locked away somewhat near the car (definitely less than 20 feet away) in the event I don't have my normal key.
@@NorthsideLexus Thank you for the quick response! I will certainly try this out over the next few days with the key fob and key card. Do you think keeping the key card in an RFID wallet interferes with the handshake?
My local car wash is a conveyor and at the end of the wash I have to put the car in drive to pull away. Doing this in my NX I have to put my foot on the brake and have the car come to a complete stop in order for the car to go back into drive? Doing this my car jumps over the conveyor and now the car wash comes to a stop and the car behind me is closer to the back or my NX. Is there a wok around for this?
Hi Rextundra, Sorry for the delay. I haven't gotten to try this for you, but I was wondering if using the Brake hold feature would be the best option. You would still need to turn off your Parking Sensors and Auto Windshield Wipers, but it could be better. With the car in Drive, come to a complete stop, press the Brake Hold button, you will see the feature on in green, when you see HOLD light up in gold, then you can remove your foot from the brake. Then at the end of the car wash cycle, you can just apply the accelerator and you will start moving again. Should be a nice and smooth. I hope this helps. Let me know how it works for you.
@@NorthsideLexus I gave it a try in my driveway. The wheels have to turn, so the park hold will not work. Maybe I have to find the end of the car wash conveyor and put my foot on the brake and shift back into drive? Depending on the car wash conveyor speed this will be tricky. Would be nice to have a car wash button (mode)to help with the issue?
I don't see a welcome screen on my 2022 nx350h... How else can I find and scan the QR code to get my car be added in the Lexus App?
Hi! If the vehicle is not prompting you with the Welcome screen, you can do a System Reset if the command is available: Settings > Security & Info > System Reset Then then turn the car for a few minutes to all the reset to complete and see if that will get it to pop up.
Option 2: Open your Lexus App, sign in, then turn the car on. Go to Settings and look for "Detected Profiles," click on your name and enter your PIN, follow the steps to setup your profile. Remember that only a Primary Profile will have the Scan QR Code step. Any additional profile will not have the vehicle added to their app account garage, but they weir profile will be saved on the car for customizable features. I hope this helps!
Hi Melissa,how do I get rid of guest mode, even I’m the primary driver owner of this vehicle it goes to guest mode every now and then
Hi Cesar, It sounds like you are having the profile connection issue a lot of people are experiencing. Lexus will be releasing an OTA update coming this summer that will fix that loading issue. In the meantime, here's a workaround: Settings > Vehicle Customize > Utility > ACC Customize > Toggle it to on. Then make sure you have a key linked to the NX: Settings > Personal Info > Link Key > toggle to on (just click it one time. It will beep, then turn blue after a few seconds.) Then the car will use your key to recognize your profile so it will load faster. It does mean that the main screen and radio will turn off when you turn the car off, rather than when you open the door. But it should solve the profile issue until they have the update. Hope this helps! Thanks for tuning in with me!
Thank you Melissa,more power to you ...
What if I do not want to use a profile? All I want is to turn on vehicle and go straight to Apple CarPlay. How can I disable it from wanting to load profile and go straight to CarPlay?
You can always drive in Guest mode and just pair your phone for Bluetooth and Apple CarPlay. Settings > Devices & Bluetooth > Add the device. You can also plug into the USB-A port at the front to used tethered Apple CarPlay as well. Thanks for your question and for tuning in.
what does it mean when you get the " no network detected " error message ?
It sounds like your phone is having trouble connecting wirelessly to the vehicle. You can try to refresh the phone by unpairing and repairing. And also make sure that you are locking the car. The system seems to look for the phone when you unlock from the driver's door handle. I've noticed my phone doesn't always auto connect for the wireless connection when I open the cargo area or a passenger door first. I hope this helps. Thanks for tuning in with me!
Is it possible to have two Primary Drivers so both can use their App to download routes, switch on heating etc?
Hi CambridgePLettings, Unfortunately there can only be one Primary driver profile that has control of the subscriptions and can have the VIN attached to their account for the Remote features. We have requested the capability to share remote access, but I don't know if Lexus will make that change. Some workarounds:
- Have the Primary driver setup and link the Lexus Skill for Alexa or Lexus Action for Google Home, then use your smart speaker to remote start the vehicle with the saved Remote Climate settings made in the Primary Driver's app.
- Have the secondary driver logout of their profile and into the Primary driver's profile to use the Remote features. I know that is a bit of a pain, but it would technically work. Once we have a better solution for this challenge, I will get the word out. Thanks so much!
@@NorthsideLexus really helpful. Any chance of a detailed video of the NX450h+ please?
@@CambridgePLettings As soon as I can get my hands on one. But, unfortunately, it looks like we won't get them at our dealerships for about a year after they were first released. Hopefully it will come sooner and I will be able to film on it before it is sold. The other challenge right now, is almost everything is presold. It's a great problem for a dealership to have, but it makes detailed filming tricky. If I come up with some other way to get a hold of one, I will definitely film it as much as I can. It seems that the obvious differences will be the learning curve around charging, how to operate the auto locking feature for the charging port, how to customize your charge times to make the most of your charging time. I'm sure there are some other screens and settings, but I just don't know about them yet. The deep dive videos I'm doing for the main NX allocation will help you a lot though. I will review every single button, bell and whistle I can get my hands on and many or them will apply to your Lexus. There are some good videos on RUclips about the RAV4 Prime and the Prius Prime. I would check those out to learn more about charging for a PHEV. Hopefully that will help you also. Thanks again! - Melissa
How do I find the QR code for a new driver after its been set up
Any additional driver profiles will not add the VIN to their Lexus App. Just add them through the system on the car screen. Settings > Add Manually and follow the prompts.
When I get into my 2022 NX, it nearly always identifies me as "Guest" on the infotainment sys.
The ACC is set to OFF and my software is up to date.
Am I missing something???
Thank you in advance.
Hi Tony. It sounds like you are experiencing some profile loading issues. I've got some tips for you, but I would also be on the look out for another software update that should take the software version to 1050 or higher. Then the system won't kick you out to Guest mode and it will always load the last profile that was active on the car. For now though try this: 1. Turn ACC Customize to On instead of Off. (This means the car will need to on to start communicating with the phone and it will help the profile recognition more accurately). 2. Make sure your key is linked to your profile. 3. Make sure you are locking the car. Profile recognition is part of the unlocking process. The system will see the linked key, then your phone (make sure Bluetooth and WiFi are turned on on the phone to support wireless connectivity), then your profile should load correctly and consistently. I hope this helps. I know it has been frustrating for a lot of people who are having the same challenges. Hopefully this next OTA won't take too much longer to be released. Thanks for checking in. Let me know how it goes for you.
@@NorthsideLexus Thank you so much for the advice. I`ll give it a go. Should I turn the ACC back off again when I have followed all those steps? - other threads are saying it should be off.
I hope hope Lexus get this sorted - I know it's not a big issue in an otherwise beautiful machine - but come on...."guest" 😂
Thanks for taking time out to respond. Love all your NX vids - making life easier for us fist time Lexus owners!! Keep up the great work.
@@Bighairyjoesph Hi! Until the OTA comes out that gets your Head Unit the software version of 1050 or higher, I would leave ACC Customize in the On mode. It seems to help the car to see your phone. When it is in the Off mode, it allows the car to look for phone signals when you approach the car and it isn't on yet. This works really well with the new software, but it works a little too well with the first gen of the software and the system seem to "see" too many signals (phones, smart TVs, smart printers, etc.) so it can't lock in on your phone and you get kicked out to Guest mode. So frustrating for sure. With the new software you will not get kicked out to Guest. If it can't see your linked key or the phone it will just go to the last profile that was active on the car. Sooooo much better!
why didn't Melissa have to create a pin first? thanks
Hi Mark! Great to have you here! If you are going through the Welcome screen you might not be prompted to create a PIN. Also, if the Lexus app account has a previously saved PIN, that stays with the account and can be found in the Security settings of the Lexus App under Account. However, you aren't going through the Welcome screen (the screen with the language selection) and you are in the Lexus Interface Settings screen: the system is able to detect near-by Lexus App accounts. They will show as a list. You can click on the Lexus App account that has been "seen" by the car and enter the PIN already associated with that Guest's Lexus app. If they have never made a PIN in their settings on the app it will offer a QR code on screen that will send you back to the Lexus app on the phone to make a PIN. This can get confusing, so I recommend clicking on the "X" in the top corner, open the Lexus App > Account > Security Settings > make or reset the six-digit PIN, then go back to the car screen and click on their name as an available detected profile. It will ask for the PIN, enter the PIN you just made and you should be sent to through the remainder of the setup process. Thanks very much for checking in!
Hello Melissa! I hope all is well with you. I got in my car (NX350 F Sport) last Saturday and my infotainment screen wouldn’t bring up the Lexus Home Screen. All I can do is access music. Have you seen such a thing??
Hi MEA, Thanks for checking in! Congratulations on your new NX! Can you tell me if you are in Apple CarPlay or Android Auto? How are you access the music? From the Audio menu selection in the Lexus menu on the left side of the screen? Or through your phone audio apps? If you're in Apple CarPlay or Andorid Auto, just get to your apps home screen and click on the Lexus app logo. That takes you to the Lexus Interface system and you chose what screen or feature you want to open form the menu bar on the left side of the screen. I hope this helps. Thanks so much for tuning in with me!
@@NorthsideLexus thank you for the quick reply Melissa! They set my car up so that when my husband drives my car his phone is connected with Apple Car Play but mine isn’t. They set mine up as the Primary driver through my iPhone.
On the left side where the 9 dots use to be, which is what I’d press to get to the Lexus main screen, is gone. At the top on the left is an arrow head shape, below that is a music 🎵 symbol, under that a car 🚗 and then a settings sign. I can’t get to the Lexus Interface anymore ☹️
@@mea1831 It sounds like you have a profile connection problem. This is pretty common right now as people are getting better acquainted with the vehicle. Lexus is also working on a software update that will make this process smoother for all of us. In the meantime try this. Go to Settings > vehicle customization > Utility > ACC Customize and toggle the feature to on so you’ll see a purpleish blue color on the toggle. Then make sure you have your key linked to your profile. From the settings gear on the bottom left corner look for your name on the top left corner if you don’t see your name then your profile is not connected. Look for your name on the right hand side under saved or detected profiles. Click on your name and then enter your six digit pin to reconnect your profile. Once you know your profile is connected click personal info on the left side list and then link your key. You’ll see that toggle on the right hand side. Whenever you get in the car and turn it on you should always see your phones operating system on the top left-hand corner. If you only see the arrow that you described and the music symbol below that then you are seeing the guest mode of Lexus Interface.
The 9 dots you described are the apple CarPlay apps menu icon. That shows up when Apple CarPlay is on anything but the apps menu.
Hopefully this will help get things sorted out for you but definitely be on the lookout for the next over the air update which will be coming late August or early September. It’s going to help with profile selection especially when there are multiple drivers.
Another thing to look for when your profile is connected, make sure that on the Bluetooth and devices screen your phone in really small gray print underneath your phones name says primary and connected. If it doesn’t let me know and I’ll talk to you through how to fix that.
@@NorthsideLexus thank you for all of that information Melissa. Sadly it didn’t work. It’s always showed I’m the primary driver with my photo, that’s never gone away. I just can’t get to the app’s screen. It was like a switch was turned. Friday all was okay and then Saturday I get in my car and press the address on my calendar (in my iPhone) to get directions to this bridal shower I’m going to and it stopped working. Both on my phone and linking to the infotainment.
I’ll head to the dealership this week and see if they know what happened . You’re the best Melissa and I appreciate you taking the time to help 😊
@@NorthsideLexus hello Melissa. Fixed! It was a Bluetooth glitch. Disconnect and reconnect and it fixed itself 😊 Hope that helps anyone who also has that problem.
Can you have 2 primary drivers on the new NX?
Hi Bob, Unfortunately you can not have 2 primary driver profiles. Only one Primary and two additional profiles are permitted in the system.
@@NorthsideLexus thanks for the reply. Can I as an additional driver be able to use the Alexus E form app to lock the doors and remote start and other features of the app?
@@bobryan6474 Hi Bob, unfortunately the secondary drive profile connection does not have access to the Remote features in the Lexus app. There are two workarounds that we have been suggesting. 1. Sign out of your login in the Lexus app and sign in as the Primary profile person. Then you will see all of the Remote Connect features. 2. If you have a smart speaker for Alexa or Google, you can set up the Primary profile to the Lexus Skill for Alexa or the Lexus Action for Google and give Remote commands through your smart speaker. (This also allows you to keep your Lexus app signed in with your driver profile.) I hope this helps. Let me know what you try :)
Melissa, just wanted to let you know that I went with the duplicate sign in as the primary driver under my wife’s account. Works like a charm. Thanks for the help. Love our new Lexus!
So a husband and wife can't both have remote access via the app?
Hi. Just like on the previous system, you can't have to app accounts with remote access to the same VIN, but you can both sign in with the primary driver app account and you will be able to operate the remote from both phones. You only need the separate app accounts to set up your individual driver profiles on the vehicle. Once you've done that, the secondary driver can sign out of the app, sign in as the primary and you're all set. I hope this helps. Thanks for tuning in with me.
Hello Melissa. Another fantastic video, I've learned so much and passed on a few things that my salesman didn't know.
I am a bit confused by your reply above as to how to best setup a couple to a shared vehicle.
If my wife signs up a new profile on the app on her phone and we add that to the car as a second profile she wouldnt have access to the remote connect as I am the primary driver, right?
So if she then signs in with my account, how would the car know to use her memory seat positions?
I'm think king that the best thing is to only setup one profile account on both phones then I use one memory position and she uses another.
This will loose the advantage of having seperate favourites for radio presets and lighting, etc but I can't figure out any other way for the car to know which of us is in the drivers seat if we are both in the car.
Maybe by manually disabling the key fob (double press lock and hold, then press unlock at the same time, if that works on this key fob) then the car would only see one fob at a time even though we were both in the car?
Or am I over complicating this?
We are picking up an RX350H on Monday and I'd like to get this sorted as I'm going away on a business trip a few days after getting the new car and my wife is worried that she wouldn't be able to set this up once I'm away.
Iam having trouble pairing my key to the memory seat. Can anyone help. Thanks
Hi Kevin, the memory seats on the NX can be a bit tricky. Here are some tips:
1. Does the seat beep when you move it around? (Is so, it needs to be recalibrated. Just move the seat to the maximum adjustment and hold for 3 seconds, do this for every possible position adjustment)
2. Then make sure your Driver Profile is active on the car, since the memory seats settings are profile specific.
3. Make sure you have only your selected key in the car and link the key through settings: Settings > Personal Info > Link Key (click on the toggle only one time. You should hear a beep and then it will turn blue after a few seconds.)
Once your key is linked, if you are having profile loading issues and that is what is causing the seats not to recall your position: Settings > Vehicle Customize > Utility > ACC Customize > Toggle to On (This will allow the system to recognize your profile from your key for a faster connection.) I hope this helps!
Can u please elaborate more on step one. And so, when I link my key it does not make a beep sound but it does turn blue. Please help. And thank u in advance.
@@kevinxue383 Hi Kevin, no worries. If it turns blue then the key is linked. You may have a setting on your phone or profile that is causing it not to beep when you click on the screen, but if it is blue it is linked successfully! I hope this helps.
Did you confirm that your seats are calibrated correctly? If they are not, then you will hear repeated beeps when you move them forward or backward. They will beep again and again when the seats are being moved and the memory will not save.
I will try to calibrate the seats tomorrow and let u know. Thank u so much Melissa. You are such great person and great support.
After calibration on the seat it work like a charm. Thank you so much.
What if you are not getting a QR code? My car just logs in as guest.
Hi Martagus, If you haven't set up a profile yet and you are going straight to Guest mode, then open Settings and click on "Get Started." Then you should be able to go through the steps to set up your profile. I hope this helps. Thanks for being here!