I just received the following Email from Don. I appreciate the information and this may help you with the port selections for Email. Thanks, Don Garry wendon65 Good afternoon. Thanks Gary for all of your online help. I have been having issues trying to send email on my EA9.I also have a ticket in with Automation Direct. I have noticed through my research that others are having the same problems that I had. After 20 hrs of determination on a 3 day weekend, This is what I would like to share with anyone struggling. On the Email client settings. Change the (SMTP port # to 465.) Not 25 or the TSL # Change the TSL option to the (SSL port 465 option) This is how I was able to send email and text alerts. Hope someone finds this useful. Don S
This will no longer work with Google after May 30th 2022, 3rd party apps using remote sign in for google will only work under 2 step authentication. How could this work with an outlook or other similar email account?
Hi Terex Rock Hill, You can still use Google after May 30th by enabling 2 step authentication and then making an App Password. Here is a video showing the process: ruclips.net/user/shortsr9WxLTNDz24 This works well with the C-More HMI. Regards, Garry
RTE-042 Send E-mail Error %Address% This may be the result of incorrectly entering the send-to email address in the Address Book database, or incorrectly entering the Sent-from email address in the Email Client tab of Panel Settings. The log on Information (account or password) on that tab may be incorrect. The email server may be blocking the Send-from email address or the C-more IP address. Or the email server may require an SSL connection. www.automationdirect.com/microsites/c-more/software-help/Content/413.htm Regards, Garry
Hi 3512 genset, There could be several different reasons why you cannot get it to work. Do you have any error codes that show up? If so then what are they? Have you enabled less secure apps on the Google Gmail account? support.google.com/accounts/answer/6010255?hl=en This would probably be the main reason I come across. I hope this helps you out. Let me know. Regards, Garry
I just received the following Email from Don.
I appreciate the information and this may help you with the port selections for Email.
Thanks, Don
Garry
wendon65
Good afternoon. Thanks Gary for all of your online help. I have been having issues trying to send email on my EA9.I also have a ticket in with Automation Direct. I have noticed through my research that others are having the same problems that I had. After 20 hrs of determination on a 3 day weekend, This is what I would like to share with anyone struggling. On the Email client settings. Change the (SMTP port # to 465.) Not 25 or the TSL # Change the TSL option to the (SSL port 465 option) This is how I was able to send email and text alerts. Hope someone finds this useful. Don S
Thank for take your time to teach and tech others.
Thanks for the comment, Pedro. I appreciate it.
Garry
This will no longer work with Google after May 30th 2022, 3rd party apps using remote sign in for google will only work under 2 step authentication. How could this work with an outlook or other similar email account?
Hi Terex Rock Hill,
You can still use Google after May 30th by enabling 2 step authentication and then making an App Password. Here is a video showing the process:
ruclips.net/user/shortsr9WxLTNDz24
This works well with the C-More HMI.
Regards,
Garry
I've tried getting this to work many times with different emails and continue to get the RTE-042 error. Any suggestions?
THE SCREEN CANT SEND THE Email yes there is an code rtn432 or something like that
Here is a list of the communication errors that can be seen.
www.automationdirect.com/microsites/c-more/software-help/Content/413.htm
Regards,
Garry
rte-042 is the code im getting
RTE-042
Send E-mail Error %Address%
This may be the result of incorrectly entering the send-to email address in the Address Book database, or incorrectly entering the Sent-from email address in the Email Client tab of Panel Settings. The log on Information (account or password) on that tab may be incorrect.
The email server may be blocking the Send-from email address or the C-more IP address. Or the email server may require an SSL connection.
www.automationdirect.com/microsites/c-more/software-help/Content/413.htm
Regards,
Garry
how come i cant make it work
Hi 3512 genset,
There could be several different reasons why you cannot get it to work. Do you have any error codes that show up? If so then what are they?
Have you enabled less secure apps on the Google Gmail account?
support.google.com/accounts/answer/6010255?hl=en
This would probably be the main reason I come across.
I hope this helps you out.
Let me know.
Regards,
Garry
RTE-041 thats the code
RTE-041
E-mail Connection Error %Address%
An incorrect SMTP address has been entered into the Panel Network dialog screen.
Regards,
Garry