Will We Be Denied Disability Access? WHAT Is Happening With DISNEY'S DAS PASS? What We Know So Far..
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- Опубликовано: 11 апр 2024
- YES. There are some BIG changes coming to the Disability Access Service (DAS PASS) at Walt Disneyworld and Disneyland. Effective May 20th of 2024 we will see updates start to roll out. In today's video we are discussing what we know officially. What will this mean for your family? We will be documenting the changes as they come. Thanks for watching and be sure to subscribe for future developments on Disney and military related resort information!
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Mom was stage 3 and DAS made it possible for us to have that miracle trip before she passed. Please folks, don’t think a lightning lane hack is as important as a DAS user.
I'm so glad you got your trip with Mom before she passed. Hold on tight to those memories!
I am a 57-year-old adult with social anxiety, panic disorder, diabetes, Crohn’s disease, rheumatoid arthritis, and I’m a cancer survivor. DAS help me to enjoy the park and being on a limited income, spending more money on Genie plus is ridiculous. I have always been able to use the DAS system but this morning, I was outright denied the woman I was speaking to tried to tell me that I could leave the line if I was having an anxiety issue and was crying, and then I could go back whenever I wanted to. No. That is not happening after you’ve been embarrassed. The last thing you wanna do is go back in that line. Have been an annual passholder for years and will not be renewing next year. This is disgusting, and because people were abusing the system, we all now have to suffer.
Just practice waiting in line at home before coming to the park.
TY for sharing & sorry to hear of your recent experience trying to renew the DAS pass. We’ll be taking my 9yr old (has *autoimmune* T1d since 2016, anxiety AND adjustment disorder dx’d 2024) and 5yr old to Disneyland & CA Adventure Park for the *1st* time this weekend. We’re gonna try to speak with Disney guest services in-person this Thursday to see how it goes, but aren’t gonna pay extra $$ for the Genie+ pass. I emailed and they took >1 week to give me a generic reply regurgitating what I’ve already carefully read on their website (all good points addressed in this video). Hoping for the best!
⚠️Disney parks really needs to update their DAS policy to be more inclusive to all people of any age with any type of chronic medical condition and/or disabilities protected by Section 504 of the Americans with Disabilities Act (ADA). They also need to properly train their “cast” members so they’re more of aware of *mental health* disorders and other “invisible” medical conditions like autoimmune diseases (>80 different types including Type 1 diabetes, Rheumatoid arthritis, Crohn’s disease, Hashimoto’s, Celiac, etc).
We truly hope those who have cheated the system to get a DAS pass and have abused this *reasonable accommodation* for those with any kind of disability will soon realize their actions have consequences and affects us all. #antiableism #antidiscrimination #AANHPI #disneylandparks
My husband and I met a former cast member on our trip last year who told us that she uses the DAS pass because it's easy and you don't have to prove anything. She took us to guest services and added us to her pass for the avatar ride that she was using for her mother and a friend. We walked right on the ride with a 120 minute wait. After the ride she disclosed her hustle. We were shocked and disgusted because we never knew about the DAS pass before meeting her at the park. I think the change is needed for those with true disabilities that benefit from the DAS pass. Keep making great content! Your hair cut is SUPER CUTE!
Seriously!!!! I hope with this new DAS she gets caught and banned from Disney!!!! I wouldn't ba as mad if she wasn't a former cast member! She's gone through training as a cast member about how to help guests with disabilities and how important accommodations are for them. Yet she chooses to abuse the system cause it's easy, yeah no sympathy!!!
That is crazy! I wonder why she was a FORMER cast member. That is really disheartening to hear but sadly its not the only story I've heard like this. This is why we can't have nice things! It only takes a few people to abuse and exploit a system to ruin it for those that truly need it. Thank you for sharing your story! And thank you for the compliments! You're too sweet! I remember your handle from another comment you left before....love it!
Sounds like me but not like me 🤣 if that makes any sense. I use mine for my mom and I, I’m also a former CM but at Epcot.
Mom of a severely autistic child here. I will gladly provide any documentation in order to continue receiving this service. We would never be able to do Disney without it.
I have also been told numerous times by family members, friends, etc that they abuse the system for a DAS pass. I used to be too nervous to say anything but now I just tell them “people like you are the reason my child won’t be able to go to Disney one day”
I have a child with autism and medical conditions that are severe. And I always carry my son proof of disabilities especially if I'm requesting the accommodation. Without them my son would have seizures elope and become highly aggressive to those around him. So I don't worry about the changes. My friend tried to get it as she needs wheelchair to get around and they made her stand in normal line when able (accessable) or move her to handicap entrance where she waited her full wait time. She was not happy and thought she could DAS but was denied. We had no issues when universal switched.
Its a sad shame that those select few have the opportunity to ruin it for thousands of families and still continue to do so (and then brag about it). I know my husband would love to hand over his papers vs trying to advocate for himself among a sea of frauds. He would happily suffer in silence or do without something rather than ask for special accommodations, like so many others who TRULY need this service. I sincerely hope the best for you and your child and that you'll be able to visit the parks for years to come. Thank you for sharing your experience with us!
@@battlegroundbiscuits what's really bad is it divides people what were they thinking not very funny
No, Disney and their greed is the reason. They intentionally design their parks now so you have to wait in line for 2 hours unless you pay them more money.
@amberolson6583 the Walt Disney Company Universal Studios Hollywood and Universal Studios Orlando plus United entertainment which is Busch Gardens Tampa Bay and Williamsburg plus SeaWorld Orlando San Antonio and San Diego then you have the group that owns Silver Dollar City and Dollywood and let's not forget Six Flags Flash Cedar Fair are getting suited in California over there so it's everybody not just the high something wrong with them
Thanks for the great video! We agree it would be easier if Disney would require some type of documentation to elimate the scammers. The DAS does apply to our family and we're curious how this will play out for us.
We are eagerly awaiting details and will share everything we experience with the new process. Fingers crossed for all of us!
With my MS, the DAS allows me to go longer in the parks during the day. I love that I can just chill in a nice cool place and wait for my time to ride. One thing Disney never seems to consider is the actual line cue. Try putting some seating along the cue and cooling fans, if they are going to deny me a pass, then at least help me manage the line better.
Bring a note from your doctor
I’m 100% disabled PTSD and TBI. My family and I are going to Disney this weekend I sent a request today, took 15 minutes and a short 5 min video chat and I got my DAS!
Very well said Ashley! We just have to wait and see how the updated program gets rolled out. Also, your hair looks so cute!!! Love it ❤
Yes! I just wish we didn't have to wait so long for the rest of the details. I think it would have made more sense to release all of the info at once. But we will stalk the website until May 20th I guess lol
Thank you! I kind of love the new hair too! It has been so nice getting ready in the morning and I know it will be a blessing this summer.
ive had complex regional pain syndrome for 10 years and have never used the das pass. i don’t think i need it because my problem is walking and standing for a long time, but i learned to work around it. i don’t care if i have to sit on the floor in a line as long as those who genuinely need the pass get to go through, even if i also have a disability. in life you have to work around ur own problems without taking away from others 🙏
Exactly! Bless you 🙏
You're a unicorn walking among us! Its rare to find someone as selfless as yourself. If more people thought about others, even a fraction of the amount that you do, the world would be a better place. That being said I wish there were an easier way for you to navigate the parks without the pain. Thank you for being such a gem and for sharing your wise words here with us!
I have problems standing as well, but have been able to use the DAS. I have no issues walking, but standing for an extended time is nearly crippling. If lines are shorter, we'll of course wait, or I just won't go. We'll see how it goes for me the next time I go.
I wish Disney would just accept doctors notes. That would make it so much easier. People who actually need the DAS pass would qualify. Not every disability is visible! & that would also fix the issue of people faking & abusing the system! People who don’t want to share their disability can do an interview if they’re sensitive to people knowing their diagnosis.
In September 2022, we were planning our trip to Disneyland. My hubby had Stage IV Colon Cancer, and we had a note and records from our oncologist and set up our video call with Disneyland DAS. After the interview, the young lady denied us the DAS Pass. You never know how long you have left; we thought we had more time and could try again later. My daughter and I went without my hubby in September 2022, and he passed in January 2023. Every time the photo memories come up, it hurts he wasn't there! PLEASE @DISNEYPARKS please hire or train DAS interviewers. My husband looked great; he was funny and interactive during that video appointment. STAGE IV cancer means the cancer has metastasized to other organs. He COULD NOT STAND or WALK distances. My hubby sitting in a chair is NOT a good representation of his physical issues.
You will be prayed for Jesus Christ is with you!
I am so sorry that happened. That is awful😢
I read that part of the plan is to train cast members and partner with some health training. I'm sorry I can't remember off hand. But I think I searched and found it in an article. I'm so very sorry for your tremendous loss and pain😢
~Christine
My heart is shattered for you...I'm so sorry for the disappointment and pain you still feel from this. You have every reason to feel the way you do about this process and I wish, with everything, that your experience had been different for your family. This is exactly why there needs to be a better process in place and each situation needs to be treated individually instead of lumping a diagnosis into a certain category. Everyone needs to be educated and empathetic to all that register. Applicants need to understand WHO this pass is intended for. Whatever that means for Disney and their guests we will graciously comply for the greater improvement of the program. Thank you so much for sharing this with us as difficult as I'm sure it is. I hope the improved process serves your husband justice and you're able to find the magic at the parks again. Wishing you the most happy and magical memories to fill your heart!
Please do not hash out your medical problems on the Internet. It's a private sanctity between you and the corporation that is approving you or not. This is why people take to the Internet to pick up as many tips as they can and lie about their condition-That's how the DAS pass was abused in the first place. Thank you
So if he can sit in a chair why not push him in a wheelchair for the trip? And wait in line like regular folk?
I’m really sad to say that the new process is not working. Myself, a blind person with optic nerve hypoplasia, my blind best friend with Von Hippel-Lindau syndrome which has resulted in numerous surgeries, causing severe fatigue, lack of oxygen uptake and many other severe symptoms that make standing in line nearly impossible for her, her blind husband, their 5 year old son, and a friend who is a C5-C6 quadreplegic were all denied DAS. We spoke to two medical professionals, the cast member, and the coordinator and despite the number of ways we explained the challenge of long lines with severe hear sensitivity and lack of ability to control body temperature, inability to stand in line due to fatigue, bottomed out blood pressure, and side effects from a severe chemo drug, and not to mention the challenges of navigating the osrk with only one sighted adult who has to take very frequent air conditioned stops to avoid over heating, no one cared. We had to cancel our trip and were then given a hard time about getting a refund. We are crushed.
I just returned from a trip to Disney with my wife who is visually impaired. We had a similar apathy assault from the Disney employees. It also crushed us. Medical professionals are NOT disability or accessibility professionals. Some medical doctors (though not all) can diagnose visual impairment, but they may know nothing about the social model of disability or what disability needs are required by specific individuals. I am a disability researcher, and this system reminds me of an approach from the 20th century. We were shocked when we encountered this approach. We were regularly insulted and disturbed during our time at the parks. I had young ride operators telling my wife and I how we should approach visual impairment. Really, Disney?
I would have to agree! I know that we would be willing to provide any documentation needed to get our DAS Pass. It makes Disney doable for us. I will say that it is sad that it has to come to that though. I would never have even considered using it if it weren’t for my daughter’s and my husband’s diagnoses.
Absolutely! We are on the same page as usual :) I never even considered it until I started visiting the parks with Tim and learned about what DAS was for. Even then he tried everything he could to avoid asking for it. I think part of the anxiety he had was that the cast members might judge him or that they wouldn't believe him. He is already insecure about the diagnosis and then to verbalize it to someone he doesn't know and to be vulnerable asking for help was a HUGE hurdle that he would rather avoid if he could. I will say for Tim it would be easier to hand over some papers that a professional has signed stating what his issues are rather than trying to convince someone himself. And part of why the cast members have to be SO selective is because of those people that are dishonest (and really good at being so). I don't envy the position those cast members are in...i'll say that!
So I would love to hear your thoughts on my situation.
I was told in an email to Disney that I no longer qualify for DAS. I was told I could leave the line and rejoin my party or buy genie plus.
I have a rare genetic disorder that affects every organ in my body. I have a permanent central IV line that I need to administer lifesaving medication through. I also need my partner’s assistance during medical episodes. I do not have the ability to leave line by myself when I am in the middle of a medical episode. I also cannot use Genie plus because I cannot guarantee that I will be well enough to do a ride in the hour return time frame they provide. Taking away my DAS access makes it almost impossible to visit the park for the price of a ticket. I already could only do 2-3 attractions per day MAX with the DAS. Now I’ll be lucky to be able to ride one attraction (and many of the low-wait time attractions are not an option to be due to the spinning nature of the rides).
I am probably one of the people that disney and park goers think is faking. I look “normal”. I speak “normally”. But I am FAR from able bodied. Let me reiterate that Disney explicitly told me that because I don’t have autism I no longer qualify. I will be a physician assistant by the time my next trip comes. I have done disability advocacy work for years. I know the history of ADA law well. Disney trying to make non-autistic disabled people pay to play is disgraceful.
Thanks for sharing this! We have used DAS twice with my autistic son and it really makes Disney an accessible trip for our family. I also know people that very openly have been getting DAS passes when they actually don’t need them (by their own admission 😑) and it really enrages me as someone whose family depends on it to be able to have this experience. They just know what to say to the cast member to get it approved. The extra step of documentation (like Universals system) prevents this. We used universals pass in January and the process is easy, but I do wish you could get in a queue using the app like Disney. We will happily provide documentation to Disney on a future trip for this accommodation!
I have said from day one that Disney should ask for proof of anyone’s conditions because u are always going to get those who take advantage and claim to have something that they haven’t got just to get a free pass! I 100% agree with this lady and if u really have a condition and can prove it then u have nothing to worry about it
Love your new hair cut!😊
Yes, i think people should be able to provide their evidence & sign something also if absolutely necessary. But to cut off access to people who really need it isnt the answer
What Disney should do is follow the law or the American Disability’s Act that says if you are declared Disabled by medical personnel and the the government it is against the law to deny disability services to those people , now if Disney does not follow the ADA law they are opening themselves up to a massive lawsuit , now I can say I have only used the das pass one time the last time we went but it’s because I was declared Disabled from injuries that over the years has taken 19 surgeries to keep me going and I can’t walk or stand for long periods of time and my wife has osteoarthritis and rheumatoid arthritis both and she also can’t stand or walk long periods of time , we have both been declared disabled and we are both in our sixty’s and we love Disney but if they won’t help us with the das pass then we have no choice but to stop going because it’s impossible for us both to stand in those lines , we have no problem getting our wait time and returning but it’s not right that they have the power to say your not disabled when we are
Oh please!!! STOP with the excuses!!! Das is being overly abused 🤬🤬🤬🤬🤬
I believe wholeheartedly, based on what you shared, that you are disabled and that you deserve fair treatment for those disabilities. Believe me. However, the problem I see is that disabilities come in all shapes and sizes...and therefore cannot be treated equally. To follow the ADA law Disney has to provide access to ALL people with disabilities. That includes the ability to access the attractions. Ride cars have been modified for wheelchairs, ramps have been built into queues and walkways, ECV parking is available at shows, etc. The DAS pass is not for ALL disabilities. Disney has the right to determine what disabilities qualify for this particular access and its accommodations. The challenge the cast members are seeing is making that determination based on how truthful guests are. Without professional documentation all the cast member has to go off of is their word. I wouldn't want to be in that position any more than a guest with a developmental impairment wants to be in the position to convince that cast member that they need the pass. It is very much a tricky situation. We will be watching for updates as these changes are rolled out. Thank you for sharing your experience and opinions! I hope that you are able to find a way to keep visiting the magic!
No way. Many things that are disabilities are NOT reasons to skip a line at a park. Many people are fine in wheel chairs and those can go through the line without a DAS. I know of extreemly overweight people who got them because they are notcomfortable walking, standing in line- got a wheel chair or electric scooter and were automatically issued DAS when in a scooter. In other places, like mentioned : Universal is more strict than the current Disney rules. They are not saying people are not disabled, just that many physical disabilities are fine to go through in wheel chairs meaning the regular lines ARE disabled friendly for many. I mean there was a buisiness where people with legit DAS issues would join a family and go to Disney with them and get them on the DAS pass and be paid.
I think it would be great to do what Universal does. It’s much easier to show the doctor’s note.
A lot of people agree! We haven't used it but I've heard good things about it.
How many miles does one have to walk during a visit to Disneyworld? 3, 4, 5, 6 miles? All while surrounded by and bumping into people.
I have arthritis in my knee and standing in place becomes painful, but not much more painful than walking 5 miles.
My wife has stage 4 colon cancer and only a third of her colon. She can generally figure out when she can and can't stand in a line.
For the life of me, i can't figure out these adults with debilitating anxiety who would ever entertain the idea of going to the most crowded place on earth.
DAS should be for children that have not matured enough to maintain themselves.
I did the Universal IBCCES card and DAS last month for my upcoming trip to Orlando this Thursday. As someone who doesn't enjoy talking my illnesses I was very hesitant to do it. I've never heard of either pass before but as it's my first time to both parks I looked into it. Talking to strangers about my illnesses is rough for me. You cannot tell I'm sick and I still get the she doesn't look sick comments all the time. I've been yelled at for parking in handicap spaces. I know they can't tell I've been sick for 23 year's but it still brings tears to my eye's being yelled at. I spoke to both of my doctor's and though they thought it was odd that I needed paperwork they were looking out for my health and gave me what I needed. I uploaded the paperwork for the IBCCES card and was approved within 48 hours. No call or video chat. It's good for a year. With DAS I could feel the anxiety rising I was very nervous but the cast member that helped me was very nice and I was approved. So now I can enjoy my time at both park's even though I know I'll get weird looks from people. I'll come back after my trip and update how the IBCCES pass works out. I'm super excited.
Whatever you do do NOT share the details of how you got approved for DAS. This has been a really huge problem with the Internet and people trolling to pick up tips and cues how to get approved for it no matter what cost and lying about it. I hope third parties can also intervene with Disney and help people who truly need it be approved. Not the abusers. Thank you
Thanks again for another great video! So I'm having some complex feelings here. First I'm glad they are working on a system to further help thise whom are disabled, and yet both Travis and I are disabled and are a bit worried. Between his restrictions due to his cancer, medication, and mobility as well as my own personal health ie loosing my vision, my medications, and other health issues. And I know there are a whole plethora of disabilities and invisible illnesses. I can't wait to see what steps they take the training they offer and yalls coverage. Here is to transparency integrity and the pursuit of knowledge.
Your complex feelings are valid! You know our situation and can probably guess what Tims conditions are. We are worried too but I know Disney wants to provide the best situation for all involved. We will see what rolls out on May 20th and document our experience. Changes are always hard no matter what they are so hopefully the transition is smooth and we can figure out the best way to experience the theme parks like everyone else. I hope more than anything that Disney can provide you both with the accommodations you absolutely need!
Thanks for making this video.
I have no problem sharing the stacks of IEP/medical paperwork so my son can access the parks like everyone else. He wouldn’t be able to go without it.
Thank you for watching! I think a lot of folks feel the same way you do! We will be following up once Disney gives us the full details.
I have been going to Disney since 1980, and this is the first I have ever heard of the DAS pass. I could have used this knowledge when we brought my mother in law who had a double knee replacement and my sister in law who is autistic.
I honestly think the DAS pass are being more used due to the amount of people just learning about it and how that might make their trip better due to a disability affect them in the park. Heck I just learn about the system this year despite going to the theme parks in CA for years (I have many disabilies). Is there a few people who abuse it? yes 100%. Honestly think they just need to ask you a few questions (similar to service dogs) and those questions could be: Do you have a disability?, what could be some of the accommodations you need?, Do you understand wait in lines for more than 20 mins?, Could you wait in line for more than 20 mins? ect. No documents, no telling what your disability is, just questions. and that should be only ask to the person with the disability unless they are unable due to being non-vocal.
Yup. Also, there are many different disabilities that "technical" qualify. People are finding out about it via social media.
@@peacehappyb237 yeah I kind of blame the blogs (Granted the 4 or so blogs I have watched said nothing about this expect for said that it is changing). I think a lot of people who abused were just misinformed people who thought it was "free" fast pass (not everyone but a good chunk) then another size chunk was those people use free fast pass instead of DAS and only switched over after Genie become a thing. Wish they do free fast passes again where you have a comeback time and Genie + where you can get in whenever but have for each ride a sound amount of money
The disability pass at Universal Orlando is ridiculous. We did not renew our passes due to the hoops we had to jump through every time we went to the parks. We have an autistic child in a stroller and needed a stroller pass. We would stand in line in the summer sun for a stroller as a wheelchair pass and by the time we got it the child was severely upset and we’d leave and go home. I’m hoping that Disney doesn’t do the same. Up until now, WDW DAS has been a blessing.
I've never done the DAS pass - I have issues with my feet that prevent standing for long periods (and as such use a mobility scooter to and from the hotel as well as in the parks). If they want me to wait on the scooter, I will do that, as I have done for the past several years in DCA. Where the issue in CA arises is that much of Disneyland does NOT have mobility equipment friendly queues. We buy Genie+ on every park visit. We are not trying to skate out of waiting or any such thing - we just cannot stand for extended periods. I actually like Genie* because of lightning lane and the included photo pass. So, if we are not "disabled enough" for DAS, this is going to throw a major wrench in our enjoyment of Disneyland. Very scary times, as we travel to Disneyland at least 3x yearly.
I read an article that said any amount for immediate family(over 4) and 4 for people who aren't immediate family. We use DAS and have for years and once they started the online registration we used that system and really like it. Everyone has been so friendly.m When I first heard this I worried but then I took a breath and Im not going to worry unless they tell me we can't use it. My husband and 4 kids all have a hereditary disorder /disease and DAS has been a huge blessing for us and truly helped over the years. I think it will be interesting to see how it works with the new people who will be doing the interview. When we do our interview we always have our letters from the doctor and ask if they want it. I have no problem having our letters from the doctor especially since their disease is extremely rare.
When my oldest daughter first learned of DAS years in 2018. I have a disability & so does my youngest daughter. Both of us went out & got letters from our doctors. We were surprised that we didn’t need letters from our doctors. We still took our letters & even our medications with us to guest services. We r a family of 4. We figured Disney would crackdown on the abuse of DAS. For Universal we are applying before trip in February 2025. Because we stay at the premier hotels at Universal you get a perk. I Unlimited fast pass. It truly helps us get through the lines faster and I always use their elevators.
@@car2029 We have never stayed at Universal so until all this I had not clue their procedures for anything. Our family always keeps our letters when we travel as well because our flying is impacted so we need the letters for TSA. I thought Disney didn't require letters because of medical privacy but if universal is allowed too do it that can't be the case so I would think those letters would stop all the problems Our specialist never has a problem giving us travel letters every year and yes I agree for people who need it it changes everything.
@@SarahSmile6 My youngest daughter found out this year about Universal is using a third party for disability qualifications. I haven’t asked her for details but we do have to apply.
It’s important to carry our doctor letters while traveling you’re so right about that.
I might have read the same article but I don't want to speculate until I hear all of the details from Disney. That being said, it does give me hope for our situation and hopefully it does for yours as well. Disney is such an inclusive company which makes it really difficult for me to believe they would eliminate something that helps so many different kinds of families. We will be watching for updates from Disney! Thank you for sharing your experience with us!
@@battlegroundbiscuits When I first heard all this my first instinct was to worry but I agree with you Im not going to worry I believe they are taking steps to stop the people from abusing DAS and they will still allow those who need it to still access it. I also saw someone guessing their language is intentionally vague to allow those who need it to still have it. Great video I appreciate being able to find all the information I can.
Equity vs equality
You make very very good points. You are very gentle and excellent at wording all this. Thank you for this video
~Christine
Thank you so much...I do try to be cautious about the different angles of disability. I never want to hurt anyone with my words...but I do hope the discussion will allow people to think about the different facets of the issue here. A lot of people are reacting out of pure emotion but I think we all need to take a step back and wait for the official changes on May 20th. Thanks for taking the time to watch the video and leave such a kind comment :)
@@battlegroundbiscuits agreed!
great video, the issue with Genie plus is it expires, if you have a disability often you either need to take a break , it takes longer to use restroom facility, it may take longer to get accross the park. They used to allow cast member discretion to extend it 15 minutes, then they took that away.
its decisions like that , that make it harder to self accommodate.
Thats a great point! With the DAS pass you have the rest of the day to use it but Genie + only allows you a window of time to return. Maybe this is something we will need to bring to Disney's attention with these changes. We will definitely be waiting for more details and will document the differences that we experience :)
I am not in the Military. Thank you so much for your family's service and sacrifice defending the US.
My worry in the wording isn't 'Autism,' its 'developmental disabilities'
I have a psychiatric service dog. She is trained to do pressure therapy to prevent dissociative episodes that can last days. People have used specific disability wording to try to shut us out of public access. The most major incident of this was at the Majestic Theatre. A manager told us New York law only allows 'medical alert dogs.' We were let in because He 'didn't want to ruin our night.' We got lucky the guy decided to be 'nice.' There's a reason I have to keep the ADA service dog policy open on my phone.
I honestly believe he was just confused about what the ADA says. It happens a lot, with varying degrees of maliciousness.
With that experience in mind: they are permanently banning anyone they find to make untruthful statements about their disability.
That scares me. I've been accused of faking. I follow a few creators whose disabilities are more visible than mine, who have also been accused of faking. Which rangers from glares and getting harassed to literal death threats.
I'd rather give a doctor's note to a 3rd party than have to do a video call with a cast member. Buuut: every clinic I've asked about doing this for housing has said no, citing liability issues. (My area is not dog friendly.)
I could probably still do the rider switch program and be okay. I absolutely couldn't handle certain lines, so DAS would be a good idea for me. If this policy extends to all disabilities however...yea. There's a lot of potential for discrimination and errors in the policy.
I'm highly pessimistic about cooperations too; would not surprise me if this was Disney trying to force more people to use Genie+. That's an opinion, however. Not a proven fact. Yet.
Quick positive story, cuz I like leaving things on a good note. Same trip in NYC, I had the honor of visiting the 9-11 Museum and Memorial. First of all, that place is impactful and incredible. Second, the staff and volunteers there were some of the most understanding and kind people I've encountered. Esp in regards to my service dog. They made sure to welcome us, tell us about the on site working dog, and multiple people told us there was a temporary exhibit about the dogs of 9-11 that I had no idea was there at that time. (Imma hide now. Sorry for the text wall.)
thankful for this, das allows me to be able to make DW more tolerable with my PTSD from combat deployments.
We definitely empathize with this! As soon as we hear Disney's full plan moving forward we will follow up with another video.
Spent 4 HOURS waiting to do the new DAS ENROLLMENT…. 4 hours! I’m really sure now that we shouldn’t continue with the annual pass. On so many levels Disney has went down, including their costumer service. The prices are more than outrageous and now with the DAS situation, which I do have medical documentation for, it’s having to relive serious injury every 120 days. I will not ever understand why they just didn’t do it like Universal Studios? I give props to Universal Studios for having established a platform, which was ingenious! The process is terrible and the lack of transparency of the conditions that qualify are even worse, as there’s no guidelines where at least our medical providers can provide documentation for. I spoke to my provider and they were clueless, as they could only provide documentation such as FMLA paperwork and a letter of permanent disability. I’m not sure I want to be put through this process every 120 days. Plus the prices are becoming ridiculous and unaffordable. My DAS got denied as they stated it was o lay for developmental disability. But complex PTSD AND military sexual trauma are not even closely considered. This is concerning. Not ADA compliant for sure.
Denied due to complex PTSD and similar issues. Combat Veteran and all. 😢
@@andreaschultz4552 you got denied das?
Great! I hope the lines won’t be so long. 👍
I like your logical, well-thought-out explanation of the changes. I suffered from the worst anxiety when I was a teenager and just out of high school, but I still dealt with the lines. This was prior to smart phones existing (5 years prior) and I dealt with it, I would pass time in line talking to my friends, and not once did I think "I have a 'disability I shouldn't have to wait in line'. As I got older I started eating healthier, exercising daily and in general not worrying about what others thought of me. I now have the mildest of anxiety and it's baffling to me how people aren't even willing to give these things a try...especially now that social media exists, and people are addicted to this 'outrage culture' non-sense. If you have anxiety and you sit at home all day, eat like shit, and are constantly stupid Social Media sites like Tik Tok and Twitter....guess what? You likely are contributing to your own anxiety. So stop eating greasy terrible food, stop drinking sugary beverages, take a whopping hour out of your day to go for a walk at the very least, and stay off of social media! You'll realize that you're anxiety will significantly go down if not completely go away, and you will be a much happier person in general. Oh ya, also make REAL friends in REAL LIFE, not "friends" that you met on the internet, those aren't friends. Friends are people that you know actively, or at the very least have known in real life (maybe they moved), not random people you met in your "safe space" (stupid meaningless word for weak people).
Isn't it AMAZING that everyone has the exact same cause for their disability, and if they JUST did what you said, everyone in the whole wide world would be cured. Astounding. Really and truly.
I have seen parties go through for DAS and I thought that the limit was (Village). I'm so happy that they are working on this.
Yea, I do agree that it needs to be limited to immediate family/care takers...if you're on a family vacation with 16 cousins some of those folks will have to wait. Split the group for the afternoon or something. The entire squad can't sit together side by side on most of the rides anyways.
I may been not on spectrum but I have physical disability but it doesn’t mean I have it worse. Don’t compare your disability that’s so messed up you truly don’t understand what another family go through
So does this affect uk visitors too? I've never used it but will need to this time for a family member with severe arthritis with walking difficulties. I think the rules previously said uk visitors HAD to see someone in person on arrival at the first parks guest services. If the in person interviews are no longer possible then I'm assuming we now have to do pre arrival.
Unfortunately, you won’t come find any cancer patients that qualify my daughter with pulmonary fibrosis who needs to plug in her oxygen machine and can’t do it standing in line. It does not qualify. Disney does not care if you’re dying of cancer or any serious condition all they care about is you paying for their lightning Lane whatever you do don’t give them a dime of your money. Do not pay Disney For the lightning lane to enjoy something that you should be getting for free adjust pass is meant for people who are disabled, and if you are disabled, then you should be allowed the same accommodations as anybody else that is not disabled without having to pay for it Disney has become a very greedy very narcissistic company, and they should be ashamed of themselves.
My son and I used the DAS as well as Genie plus and paid for Lighting Lane when we went in November and it worked Great. My son is autistic ❤
A lot of people use the combination of DAS with Genie plus and have great experiences! I'm glad you and your son did too! Genie plus and ILL are definitely still great solutions for many people! Thank you for sharing your experience with us :)
You can't record the DAS interview anyway, it says so in the terms of service.
We have do the pre-reg video call with Disney and it’s does suck time wise. Both my kiddo uses DAS. Our youngest is Autistic/ non-verbal/ and a runner while my oldest has seizure disorder with turrets with his meds can effect his ability to wait in long lines with the heat could cause a seizure. Both have qualified but I wonder now if that would change for my oldest? Both like diff. rides or can’t do certain rides so that’s why I always like to do both just in case.
My family of 4 will be traveling with 2 extra people this time, my 82 yr old dad and my daughter's fiance. I am concerned about the DAS only qualifying for 4 people. I do not think it is reasonable to separate a party of 6 and make some of them miss out on the experience of doing the ride as a family at the same time (even if not riding in the same vehicle -like Pooh for example). This would create a logistical planning nightmare if 4 can ride a ride but two must wait in the standard line finishing much later. It seems like this is an attempt to force at least some of your party to purchase Genie Plus. It will be interesting to see how this works. Also, I have never been to Universal, but recently completed their third party system in preparation for our next visit. I had to provide paperwork about my son's diagnosis and once qualified it allows a party of 6 that accompanies him to ride together with the card.
I read that Disney will be using a third party as well. Due to this I see a lot of us who once used DAS getting denied. Also I have a magic key and I only go for a couple of hours and I may only ride 1-3 rides due to my disability. Me buying genie+ would be a waste! I don’t think it’s appropriate to charge people who have a disability. That’s literally against the ADA law. We should be accommodated at no extra cost.
Without knowing what your disability is I wouldn't assume you'll be denied just yet. We are all still waiting for the details around these changes. I don't think Disney (arguably one of the most inclusive companies in the country) is setting out to exclude people. The ADA law is to protect disability rights of QUALIFIED individuals. If you qualify then you have nothing to worry about. As a company providing a service to the public, they have to provide access to the theme parks...which they do with handicap parking, transportation, ramps, and wheelchairs, etc. The DAS pass program is an accommodation, again, for qualified individuals. Nobody is entitled to this...its something that Disney has extended to those who NEED it to make their visit as enjoyable as those who don't need it. As far as genie+ goes, whether its worth it is subjective to each guest. Disney isn't telling you to get it or not to get it. Each guest has to decide for themselves but its not Disney's responsibility to provide customized options for each of us based on where we live or how busy our schedules are. Again, if someone qualifies then they have nothing to worry about. But with the current program anyone can walk up to a cast member and say they have a disability. If the cast member can't ask questions they would be forced to believe you based on what? THATS the problem. Too many people are being dishonest to get a "free" pass that they don't truly need which makes it more difficult for those that DO need one to obtain one, lawfully, from a cast member. Respectfully, something has to change for everyone involved or the program will continue to fail.
I love the Universal process. It is so easy and I had no problem at all giving my information. I would love if Disney would do this!
From speaking with guest services cast members at WDW not much is changing they are just taking the responsibility of dealing with DAS and moving it to a third party that has more training in these kinds of issues, yes pure mobility related issues will probably not qualify for DAS now because almost all ride queues are accessible in standby line. As a person whose spouse suffers from an issue covered by DAS I appreciate that they are trying to make it more fair the purpose of DAS is to come up with an accommodation to help solve your disability issue to the best of their ability. I do agree if you broke your leg and you’re just in a wheelchair you don’t really need to have DAS, that’s why they focused in on the autism and other mental disorders because that was more of the goal of DAS in the first place. Also I want to remind people not all disabilities are outwardly visible just because someone doesn’t look “disabled” doesn’t mean they don’t have a legitimate disability
I think the term “developmental disability” isn’t the best way Disney could’ve put it, as what about those with physical disabilities who can’t wait for extended periods either? My home park is Paris, and it works well there as we have to take proof, which I’d be happy to do for Florida and I think that’s what it needs to stop people abusing the service.
Just chiming in that Universal Pass was awful. My bf got approved by the third party for a medical condition but it cane in AFTER our vacation. It took quite a while. Universal’s Disability Services denied him at the door and he literally nearly died on our trip.
I agree 100% with you about not comparing one disability to another. Your comment about being able to wait in the regular line if in a wheelchair is not really the case. My use of a scooter due to mobility issues (doctor diagnosed), is not practical in the kind of line Disney uses. The outside straight queue is fine, but once inside the sharp turns and narrow spaces does not allow for scooters. I'm not sure of the technical term, but the back and forth weaving barriers in use is not negotiable on a scooter. I made the mistake of attempting this on a ride and wound up stuck and holding up the line trying to do a 3 point turn. From that point on I used the handicapped entrance. Unless they widen the lanes and make the turns bigger and less sharp, wheelchairs and scooters have no business being in the regular lines.
I’m with you on this but, in my case, my power wheelchair uses quadruple the power if I have to stop and start repeatedly with every guest moving up in line. I would be out of battery by the time I got to the front of a standard queue. I don’t mind waiting my turn but I can’t do it in the regular line; I’m good with a “come back at X time” to reflect the time it would have taken to get through the queue.
You make a good point here...thank you for sharing your experience because I have none when it comes to ECVs and wheelchairs. In my explanation I was more or less trying to compare the reasons for needing different types of accommodations. I don't think the DAS pass was ever intended to be used for guests in wheel chairs because they have a broken leg for example BUT, after reading your comment, I can see where there would be a need for a different kind of pass or return time solution if you can't maneuver through the queue. Have you ever just asked the cast member at the entrance if you could enter another way on rides where the queue is tight? Im just curious. Because if they would allow that then I could see where that would be considered the accommodation instead of offering a DAS pass. Thank you for sharing your opinions here :)
My mom was in a wheelchair last time we went to Disneyland due to spinal surgery and couldn’t walk for more than a few steps. About a third of the lines weren’t wheelchair accessible. The cast members won’t allow you to even enter the lines with stairs or sharp turns if you’re in a wheelchair. So the only way to bring a wheelchair in the line is going through the exit using a DAS pass. Genie Plus doesn’t solve this issue either…
I don’t understand why Disney doesn’t just require people to show a disabled parking placard IDENTIFICATION CARD to get a DAS Pass. It would prove the person has a proven disability or mobility problem since each state requires a doctors note to be given one and it has the persons name and birthdate so people couldn’t swipe their grandmothers. I’m not taking about the placard, I’m talking about the ID card that comes with the placard you can show as proof that the placard belongs to you if an official asks for it.
Usage of the DAS increased partially because, some of us who qualify for it, never had to use it previously because we could schedule Fast Passes 60 days in advance. This made it unnecessary for me to use any special disability services which I would otherwise need. I’ll be at Shades of Green soon but I have no intention of going into any of the Disney Parks because of the inability to schedule Fast Passes / Lightning Lanes in advance. Even with all the nickel diming Disney is doing now, the inability to schedule rides far in advance of the trip is the main reason I can’t go back. It’s a very long, physically painful, flight for me to get to Disney World so, without any relative guarantee that I will get to go on the rides I desire, I can’t risk the expense and the pain to go there again. I don’t like using disability services if I can help it and, preCovid, prescheduling my Fast Passes put me on a level playing field with non disabled people.
I could see how the removal of the Fast Pass might impact the amount of DAS pass users in that way if they never used DAS before. I know many people that would much rather use the same system as everyone else rather than ask for special accommodations. However, now that I have experienced using both, I can say that I have never missed out on a ride because it wasn't scheduled in advance. I understand your concern about logistics and the risk but with a DAS pass you're able to use it in combination with the Genie+ if you wish. It almost guarantees your ability to get on the rides you want. The only exceptions I can imagine would be on extremely busy days (christmas day or NYE for example) OR rides that use virtual queues that you need to reserve at certain times. But even for VQ rides you can choose to purchase an Individual lightning lane instead for that particular ride which does give you that guarantee in most cases. I have no intention to persuade you one way or another and I do empathize with your situation. But I sincerely hope you're able to find a solution that works best for you to visit the parks again! For what its worth, my husband is like you and avoids using any special accommodations when he can. But when he was able to experience the parks with a DAS pass it changed everything for him, which changed everything for us as a family. I hope you enjoy your trip to Shades! Please say hi if you see us around :)
By the way you can join class action suits if you mail in writing that you want to opt out of both arbitration and the class action waver within 30 days and they just posted that on may 24.
I agree with everything, and definitely on getting documentation. My mom had open heart surgery a couple of months ago and lives near Disney. She cannot be there for long so when she has the energy she goes using her annual pass for one or two slow rides and leaves. Getting genie+ for people in her situation makes no sense, but waiting an hour for a ride for someone still recovering from several complications is also not ideal. The truth is that I don’t see her using her pass as much anymore which is super sad as I want to see my mom leave the house more often. The documentation would fix this issue but with the new wording, I don’t think she would qualify.
Yea, that breaks my heart for you and your mom...I am really holding onto hope for the best, especially for situations like yours. Disney is good for the soul and it pains me to hear people may have to forfeit their trips because of these changes. I can't help but wonder why they can't issue a tag or something the same way you apply for a handicap tag for your car. Admittedly I am not familiar with all of the angles of the law but something has to change. I'll keep my fingers crossed for yall! Thank you for sharing your thoughts with us!
@@battlegroundbiscuits you're so sweet. Thank you so much!!!!
you just have to explain how you are able to wait in line for other activities outside the theme park. your condition is just backup documentation and is not the primary decision factor.
I have physician documented proof of a condition that would quality me for DAS. Disney's screening process didn't ask for medical documentation or anything, so it's small wonder it was being abused by those who may not really need DAS. I would gladly hand over all my information as proof but I think their (former) screening process was not thorough enough. I have always thought that DAS should be limited to those who really need it, and have medical reasons or psychiatric reasons (and documentation to support that), I would also welcome the idea of a third party screening process, it would free Disney up from having to do all that extra work AND it would allow us to share medical information in a way that only one agency would have that and therefore hopefully protect our privacy as far as our personal information goes.
I also like the idea of a medically educated, unbiased party to make these decisions. It might filter some of the emotions guests have towards Disney right now as well. I would hate to be in either position that determines a family's ability to enjoy their day or the differently abled guest that has to plead their case to be accepted. I know my husband absolutely cringes at the idea of talking to anyone about his condition. I usually have to kind of help him talk through it. Its tough but I try to advocate for him. Many people don't have that or won't even try. The program does need to be reevaluated though because it absolutely gets abused, sadly. Hopefully the new program works out for everyone. Thanks for sharing your input with us!
Idk if you know this or not but there has always been two types of disability passes. There is DAS which has always been for cognitive disabilities { but they have been letting people in with mobility disabilities} which they really aren't supposed to because they have a separate pass that's a mobility pass. The only difference between the two is DAS is on your phone and the mobility pass is a sheet of paper where you go to an umbrella or exit of a ride to get a return time. It's really not that different or that big of a problem. DAS was built so that people for example with severe autism { heightened senses that make standing in a line with screaming children for longer than 10 min unbearable and they will have a melt down in line} hence why they have the mobility disability pass which is made for all the other disabilities. If anyone were to actually call Disney guest services we wouldn't be having this misunderstanding. Universal is the one who should be unders scrutiny. they now require that you get a doctors letter, which is very hard for someone with a cognitive disability to get approved on their website before you can ever get a disability pass.
Wish they made it like DLP (Disneyland Paris) where you show proof (ASD diagnosis letter etc) to get either a Priority/East Access card or Pregnancy Wristband where the Priority gives you Priority by putting you in a disability or fast lane queue that takes 5 - 10 minutes and the Easy Access Card and pregnancy waistband a come back time.
Ill get approved i assure you i have asd high functioning but long lines are a trigger for my anxiety and i just have focal tics like crazy
When I’ve been over to Universal Studios, I brought my cane over there and all they did was ask me if those were pencils and I said no that is my identification cane showed it to him and they just let me in. They let me ride the rights that was my experience.
It depends on the documentation they are looking for. I’d rather not pay for an appointment just for DAS if I don’t have any other reason to see my doctor. Also, May 20th is coming up soon and it can be hard to get an appointment by then to have a doctor write a note. If I could just show something from my medical record with my diagnosis, that’s fine bc I already have that.
Do they ask for the age ? For example I have a toddler age 2 and is autistic do I need to provide her bday information and address??
I'm not sure how it works for children. My husband uses the current DAS pass but they never need age/address...they simply ask him questions, take his picture and then apply the pass to his MDE account. In your situation, since your child is 2 they don't need a ticket and therefore probably doesn't have their own MDE account so it would probably need to be added to the parents account. They will probably take the childs picture though to associate with the pass.
I’m fine if Disney asks me personally for documentation from the VA. I understand the DAS has been abused, but for some of us that truly have disabilities even though they might be hidden DAS is a blessing! I really hope that I can still be approved for my future visit.
Just want to let you know that I chatted with a cast member today, who confirmed that starting 5/1/2024, pre-arrival video chats to determine eligibility for DAS for Disneyworld will be available 120 days prior to your park visit. Currently it is only 30 days prior. So you will be able to find out if you're eligible earlier.
Thank you! I was beginning to wonder how it was going to work during the transition. I was concerned the video chats would be flooded with the thousands of others trying to register the same day it goes into effect 🥴 That’s good to know that they’re opening those up earlier…I’m sure they’ll be busy answering lots of questions! Thanks for sharing!
As of 5/21 they are still only giving us access to DAS interview 30 days prior. Very disappointed.
@@CaliSmithFamily that's probably because that's the cut off to cancel your trip
I see alot about autism...but what if your child has a medical issue such as mines who is Type1 Diabetic and almost 3yrs old
Does this include the return on location services? I don’t use the DAS pass but I do use the ROL because of my knees and I can’t stand in lines for hours.
Admittedly I am unfamiliar with the ROL services...Is this for ECVs and wheelchairs? I haven't read anything official in those regards.
I welcome showing medical documents to support the need for a DAS pass. My only concern is how are they going to handle our family of 5 if the cut off is 4 people. That will make it hard on our family so I'm hoping there is some grace if family units are larger.
You're not alone here. There are lots of families with more than 4 people. I'm guessing they would have to have a stipulation in place (i.e immediate family, minors and caregivers, etc) but we will have to see on May 20th. Thanks for sharing!
Thanks for sharing this info! It is really helpful! Change activates the survival center of the brain and taking a breathe is so helpful ❤
Its so easy for us to get lost in the confusion and anxiety that comes with this news...I think its good for all of us to slow down, separate our emotions from our reactions and just wait to see the full spectrum of these changes. I appreciate you for your comment. I'm glad the video was helpful :)
Aloha, Thank you for the information. Past visits to DL parks for me and my family have been great, until 2 months ago we could walk, stand, and be patientin the Q's. I now have a knee injury, (Hopefully temporary) But I see a lot of DAS passes. This is fine if they need them, (Not judging) but I have a friend who gets a DAS so she doesn't have to wait with her young grandchildren at the cars ride (and others that have long lines) It's bad enough to be an adult, but to make a 5 year old wait 120 minutes for a 2- or 4-minute ride is ridiculous. I think Disney needs to re-think this Genie plus stuff. I can't think of any families with young kids that can afford being nickled and dimed and having to pay $35 plus per person per day. That's for another blog.
I have a 4 year old (very likely) artistic boy, because he is so young he cant be diagnosed yet but his doctors made a letter which says he has a permanent handicap. He cant wait in line, cant speak and also had a development delay. Can we get him a DAS pass? Breaks my heart we have to use one but if it can give him te best experience due to some mayor triggers being solved..
OK, here’s a question. What if that family member does not have a computer they may have to do it on an iPad or tablet what if they don’t have those what you do
From what I have heard those without a computer or guests trying to register same day as their park day will need to visit a ticket window and register using a device from a Disney Cast Member. We will verify that when the official details have all been released in May
thank you for information, It what I thought was going on, most likely being its triple maybe it to * much on Guest Service at blue Umbrellas, maybe the decided they feel that have make a fast Decision where online They have a routine and it easier to explain how it works It does take time to register when I did at the umbrella. People need to relax until everything is announce. .I feel they are getting the kinks out- We are paying for all this money for a trip and maybe Disney is trying to Make our trip least stressful so we don't have stand in one more line so we can enjoy our trip
You're welcome! I do believe that is the overall goal...to make the trip enjoyable for everyone. We will see how everything works out :)
Absolutely, I have always wondered why is was so easy to get. Universal has a better system to be fair and help weed out those who are cheating.
I would have no problem getting medical documentation 😊
I got a DAS pass on April 30 … normally it would expire June 30 but since the rollout comes to Disneyland on June 18, does that mean my DAS expires on June 18?
If they told you it expired June 30, it expires on June 30th
@@UnityBringer no one TOLD me it expires June 30 -- that's just always been the rule -- 60 days from date of first use. that's all I'm saying and asking.
If it works like Disney world then your pass will be good until June 30th because you got your pass before the change began. That’s what happened with ours when we got it April 26th. The change here began May 20th but our pass was good until May 26th.
Genie + is the cause of das sign up
Some might agree but others would disagree. Could it be a coincidence that more people are just finding out about DAS or that there are more disabled visitors now than there were 5 years ago? I guess we will never know those answers.
I can not really walk through Disney i have a problem walking. So i use a scooter. I can get out to go on ride with help.. if this is a problem ill never get to go. End of sad story.
I agree with you on several points; Disney’s wording about “autism or similar” developmental disabilities is severely misleading and has caused a lot of stress and anxiety in the disabled Disney-going community. I think disclosing a diagnosis would solve a lot of the problems they’re having with overuse of the DAS system. In fact, I think Disney CM who are handling this should have a list of disabilities covered under the ADA and base it on that. However, suggesting that someone who is worried about their trip being ruined, because they don’t know if they’ll be approved for DAS, look into Genie+ also isn’t the answer you think it is. Many disabled people wouldn’t have the extra money to purchase Genie+ every day of their trip and would still have to wait in line, do Rider Swap (again, not a solution for many disabilities), etc. I don’t think we need to completely overreact until we know exactly what Disney will or won’t approve, but people use their life savings just to go to Disney with the assurance of accessibility through the DAS program.
If you have a problem with Disney contact the ADA
I see a lot of law suits coming in soon i see.
I think the 3rd party will alleviate some of the pressure and calls to Disney for DAS and eliminate the people that are abusing it but I also think it’s great to have a doctor state the reasons you need this pass but do they really need to fully disclose the entire medical history I just feel like that is a HIPPA violation and a little much. So I hope they can find a common ground and make it better for the ones who need it!
I have to agree with you! I hope that we get some answers on May 20th that will help everyone involved in the best, most discreet way :)
Isn’t that an ADA issue? What about seniors? Seems like Disney doesn’t care.
I’m really torn on these changes. When you do a video call the CM is seeing a much calmer regulated person than someone who is in person simply because they are home and comfortable.
This is part of the reason we always do the in person registration. It is also much easier to convey when face to face. It will be new for us but we will document the process and see how it goes. I imagine that the CMs are being heavily trained on the new process. Like most changes that are rolled out I'll expect issues at first but I'm hopeful that it can all be ironed out and improve everyones experience.
The rides are still accessible for those with disabilities, hopefully they train the cast members so they can accommodate guests appropriately. And just a reminder that you are signing a contract with the Disney company when you purchase your ticket. You are on their property, you are subject to their rules of conduct. They will protect their assets, especially their money printing machine.
I have a number of stomach issues, including one where I randomly throw up at various periods. It is very hard to just stand there in a line and barf on people. But hey, Disney, that's on you lol.
also that said, I'll just stop going to theme parks before I give some third party my literal medical information. The dumbfuck military threw our SSNs out at FT Bragg in the 00s without shredding them, some third party is just as "trustworthy". No thank you.
you want to fix this make them ask for a medical document providing proof of a disability
Universal system works....i used it. Under new das guidelines i may no longer qualify...
The argument I'm seeing though is that it is against ADA to ask for documentation...I think most people would be ok with providing that for the chance to experience the parks on the same level as those without a disability. But, now some of these theme parks are being sued for using this new process? It just sounds like a mess....We will hope for the best though...
I hope this is a lot to do about nothing. I qualify for DAS and it does help me with park. I saw someone say they that they only ride 2-3 rides a visit which is about what I do. One thing that really bothers me as I look for more information on this I see videos title “DAS hack” or things like that. I definitely think people are scamming the system. It’s ruining it for everyone that needs so they can get followers.
I could just see Disney getting sued for being stupid and putting this out so early
While I don't agree they should have released the information without all the details I don't think that is something worthy of being sued for...
@@battlegroundbiscuits because under Americans with Disabilities Act or ADA it's illegal for a third party to actually do something like that they're not considered doctors
@battlegroundbiscuits open this way they're not using Advent health so they might as well just go hide
Hey mister intelligence I really don't go to theme parks I could care less what if they get sued imagine how much fun though actually have if it's a class action lawsuit and the people actually win Universal and Six Flags started this Disney picked up on it by the way Bob Iger got kicked out a CEO I must congratulate him
I actually had a seizure on two of their rights why are the ones actually my doctor's fault one of them was a cast member for putting me in a standby line and I had an epileptic seizure on the Haunted Mansion
I'm sorry to hear you had that experience on the ride. I think this comment is missing a LOT of context though...
Just like Six Flags just like Universal Disney can be sued by the Ada
Something tells me that Disney's legal team has probably already thought about this...
We used to use DAS all the time because it was available to use with the wheelchair in our party however, I totally agree with what Disney is doing. They offer Genie plus and it works wonderful. Yes you have to pay for it but my goodness if you can afford to go to Disney, you can afford,Genie Plus. And to be honest some of the comments I’m reading about the ailments that they have. I’m surprised they go to Disney at all. I’m just grateful that we did have it and now we will not but it’s OK. They offer the space for wheelchairs to get through everything is ADA compliant at Disney DAS is a privilege. It is not something they have to do and I think there are people out there that absolutely need it way over someone in my group that is in a wheelchairis. Disney is a business first and foremost, and provides you with lifelong memories and if you’re going to be upset over this, I would recommend not going to a theme park at all.
Watch Nicole approves she's from Miami she'll give you a lot more information and tell you how illegal this is
Thanks for the recommendation.
go back to the 3 fast pass system
Adapt or move on to universal or some other park...
I mean, when you boil it down like that I think those are the only 2 choices we will have after May 20th.
This really steams my clams! First, Disney shuts off the walkway from SoG to the Poly (? to keep SoG guests from waking through the Polynesian). Secondly, Disney will not allow the SoG buses to go directly to the Magic Kingdom. They require SoG guests to board a bus that goes to the TTC, only to offload and walk a pretty good distance to the Monorail or to the Ferry to get to the Magic Kingdom. That's a lot of stress for families and a lot of wasted time from the parks. And now Disney is messing with the DAS system. In their media releases, Disney is saying the DAS will be very limited and they mention "Developmental Issues" as to what they will authorize for the DAS pass. In my mind, that is in many ways going to exclude our military members--Active duty, retired, and veterans. I served 30 years in the Air Force in Healthcare and I don't recall seeing many active duty personnel with "developmental Issues". I would venture to say there are a lot of disabled veterans who used to get a DAS pass which under the new system will not be allowed to get. Which is sad. And on top of that, I know a lot of prior military who are 100% disabled who simply don't like talking to anyone about their issues--me included.
I would also venture to say the abuse Disney speaks about is NOT caused by disabled military members. The DAS pass changes seem to be more targeted towards Disney is "losing" money because the DAS recipients do not necessarily buy Genie Plus or Lightning Lane Passes, AND the people getting the DAS passes are taking up space in the Lighting Lane lines and making those people wait a few minutes longer.
I live close by and have been an Annual Passholder for many, many years, but some of the things Disney is doing has taken the magic out and the fun out of going to the parks. It bothers me to see many of the WDW guests walking around having to look at their phones for Disney information and seeing families arguing about what they can and cannot do.
What is SoG?
@@idaUnchained Shades of Green (the Military resort on Walt Disney World which is a very short walk from the Polynesian Resort and the monorails to Magic Kingdom))
@@GWM9930 ahh okay gotcha!
I'm terribly sorry you feel that way. However, I'm planning to make some positive changes at Disney once I get to work there. I'm going to bring the magic and the fun back to the parks. The DAS system will also be improved. I'll make it so that everyone can enjoy their time at Disney more easily. This isn't even a joke. I'm serious about what I said.
@@annien.1727 It is my hope that you can, and that you will, make changes to bring the magic back. I'm not sure what your position is, or what your plans are, but I really want you to be successful! I would even help you. It's so important that when I go to Walt Disney World, I know they do their best each and every day to make a guests experience the best it can possibly be.
Genie plus is the only reason this is happening Disney needs money
They had to do something. It was pretty much causing more problems than it solved. I think they heading in the right direction.
Agree...it got to a point where Disney has had to make some changes. We are all waiting anxiously to see what those changes will be. Hopefully it all works out for the best!
I know the system has been abused. I do feel that disabled people who use wheelchair do need this provision too. Most disabled people entrances probably have easy access to a ride. The normal queue may be hard for them also.
I agree that there are individual circumstances where a wheel chair user would qualify under the current program. When I was using a wheel chair as an example I was more or less trying to differentiate the physical and mental abilities between a DAS pass user and a differently abled Disney guest. There are absolutely times where the lines are blurred. I think thats what Disney is trying to iron out with the roll out of the new program so its a better process and experience for everyone at the theme parks. :)
I would welcome Disney requiring documentation and verification processes....so many people have admitted to getting it and not needing it for actual issues. I feel bad for so many undiagnosed autistic adults, but even this might be accepted under the current changes. If we didn't have DAS, we wouldn't ride any rides with my granddaughter....we can't get her to the rides sometimes even with it, but without it, it wouldn't happen.
Sadly, in all of this, it is those with the real disabilities that will suffer the impacts of not having a DAS pass. I'm holding onto hope that the new changes will still allow most disabilities to utilize the pass but I am still struggling with understanding how they will weed out the abusers (unless they move to submitting documentation, lawfully) We will see what happens! Thank you for sharing your thoughts with us!
Here's what needs to be changed Bob Iger and the Disney board
But thats not a realistic solution to this problem...I really don't see the entire board and the CEO of the company being overturned overnight....or by May 20th. And a lot of people had issues with Bob Chapek too...so who's to say the next team will be liked anymore than them?
it's too bad so many people abused this and forced a change.