Wohoo, we love this kind of feedback! Thank you Edy, for taking the time to let us know. We will continue to bring precise and clear videos for everyone to follow. WAGMI 💪 -VF
Hey, passionate! First, on behalf of the team, welcome to Exodus. We're happy to be a part of your crypto journey moving forward 😊 To begin, it's important to note that Exodus is a self-custodial wallet that doesn't collect sensitive customer information, so there are no accounts associated with your Exodus wallet, nor are there any accounts to sign into. You may want to read more about this topic in our Knowledge Base article here: www.exodus.com/support/article/2140-whats-the-difference-between-a-custodial-wallet-and-a-non-custodial-wallet. Following installation, you'll be ready to receive and send crypto right to another wallet. Here's a handy guide for that: www.exodus.com/support/article/33-how-do-i-receive-a-crypto. This is possible because the wallet's 12-word secret recovery phrase is generated and encrypted locally on your own device. Your 12-word phrase is tied with your wallet's private keys, which enables you to manage your crypto stored in their respective blockchains. Also, your 12-word phrase is what gives you 100 percent control over your wallet and its associated blockchain assets. I hope this helps. We're standing by if you need anything! 🤝 -BT
🔔☆The Exodus Newsletter☆🔔 www.exodus.com/newsletter/ 🔔☆The Exodus Blog☆🔔 www.exodus.com/blog/ ★☆★Download Exodus for Mobile and Desktop★☆★ get.exodus.com/3MCAfDl
Hi there, is so easy to understand from the video. If I press LIKE, I will get plenty of other videos to see from RUclips, and that I don't want. :)) Merry Christmas to all mankind.
Thanks for posting! I need advice: My Trust Wallet contains some Tether, and I possess the recovery phrase: -clean- -party- -soccer- -advance- -audit- -clean- -evil- -finish -tonight- -involve- -whip- -action-. How to go about sending them to Kraken?
Glad to hear it, Cardone 🤝 We're grateful to be on the crypto journey with you, and never hesitate to ask us for help along the way! We're here for you. -BT
Hi Jeff, we're planning on adding more staking coins in 2022. I don't have an exact ETA for you yet. Thanks for being with us, and happy holidays from the Exodus team 💙 -BT
No ETA on MATIC staking yet, Khaos969. I'll drop this in our suggestion box ASAP 📮. All Exodians must be heard 🙌. Our development team LOVES to make surprises. Anything can happen in the world of crypto. - CC
Hi there 🙋♂️, I'm really sorry about the Cosmos downtime. It's frustrating not being able to send your hard-earned crypto. Please keep an eye out for our wallet update on December 30. That's when it should be back to normal. This soft fork has our engineers working around the clock. I promise the wait will be worth it. Thanks a million for hanging in there. 🙏 - CC
Is your seed phrase compatible with other wallet makers? For example if you guys were to go out of business (i really hope not!) would you be able to restore the wallet somewhere else?
That's a great question, Dan. You can rest assured that your assets will remain safe. Exodus is a self-custody wallet. This means you're in full control of your assets at all times. Here's a guide that explains in full what you could do if Exodus ever went out of business: fal.cn/3lmPV. I hope this helps. 🤞 It's great to have you with us. -MW
@@exodus thanks for the information. Another question I have: How and where is the seed phrase generated? How can I trust that the seed phrase is only seen and known by myself, and not by Exodus or other third parties?
Thanks for writing to us about the freezing issue you're experiencing on your Samsung Galaxy S23. 🙏 If you haven't already, please do not hesitate to email us at support[@]exodus.com for further help with this. We're here for you 24/7 and want you to have a smooth experience with Exodus 🙂🤝 -BT
Thanks for reaching out about this 🙏. We have made some design updates to our app! To download the most recent version of Exodus, please only use our official download page for security purposes: www.exodus.com/download/. If you have further questions, I'm standing by to help, or feel free to email us at support[@]exodus.com. We'll reply ASAP. 😊 - BT
Hey there 👋 Good question. You can scan a QR code by using the import Private Key feature on your bitcoin wallet. Where you paste the address you will see a QR code icon that can be used to scan a QR code. This article has more detail and some helpful images: support.exodus.com/article/87-can-i-import-a-private-key. If you have questions on this, please don't hesitate to reach out to us at support[@]exodus.com. -SL
I can't even get passed taking a selfie 😪 I've allowed it for exodus and it still keeps telling me that I've denied the app access to my camera??? Nope..
Oh no, Katherine 😢. Don't worry, we'll respond within minutes if you email us at support[@]exodus.com. Are you trying to sync your Exodus wallet with a QR code? We'll take a closer look at what's happening here with your camera access. -BT
You need to update this 'how to' to match the updated mobile wallet app version for Feb 2023 since the interface is different. Here's the problem with the updated mobile wallet: the 12 word phrase spins off the page in milliseconds before any chance is given to write down the words. The screen is on an automatic rotation. What were you guys thinking?
Hello there! Thanks for reaching out about updating this video tutorial. I've shared your feedback with our content team, so we can analyze this further. 💯 If you need additional help backing up your Exodus wallet, feel free to email us at support[@]exodus.com, and we'll reply as soon as possible. We will never ask you for sensitive information such as your 12-word secret phrase or private keys. I hope this helps! 🙏 -BT
I using Atomic wallet but have many issues on iOS 15.2. Can I direct input Atomic Wallet 12-key on Exodus wallet? I not want pay transfer fees to Exodus wallet from Atomic wallet.
I find no option to close the wallet securely. It is always accessible as long until I end the app via Android "close app" swipe. That means if I forget to "close" via android swipe and lose my smartphone, everybody can access the open wallet and transfer my funds
I'm glad you reached out about this, Heinz. You can secure your Exodus Mobile wallet with a numeric passcode, along with Touch ID. Here's how 🔒 www.exodus.com/support/article/935-the-importance-of-a-good-password#mobile We're here if you have questions 🙂 -BT
@@exodus Thanks for your response! I already have the passcode, thats ok. But I find no option to "close" the wallet, so that next time I need to enter the passcode again. If I just close App via "back", it opens next time without passcode required. There is no "SIGN OUT" option in Exodus
That makes perfect sense, Heinz. Right now, closing the app is the only way you can "sign out" of Exodus Mobile: www.exodus.com/support/article/658-how-do-i-log-out-from-exodus#mobile I'd encourage you to check out our list of security practices if you're interested: www.exodus.com/support/article/1365-list-of-security-practices Also, your feedback has been noted as a feature request with our dev team. It's too early to make promises at this point, but we are always listening to our customers for ways to improve 🏄🏻♂️ -BT
Thanks Exodus team love the videos and advice. I am new to Crypto so learning heaps. I have a question about exchanging crypto to crypto and the rules and costs around this function - a video explaining this more would be much appreciated. Many thanks and Merry Christmas!
Hi Cynthia! I'm glad you reached out. It's understandable why you're confused about not seeing an introduction screen in the app. Did you download Exodus from our official website? Also, here's our guide to getting started if you would like to see step-by-step examples: support.exodus.com/article/37-how-do-i-get-started-with-exodus. If you need any additional help, don't hesitate to email us at support[@]exodus.com. We've got your back at all times 💪 - BT
Hi dwell 👋 When you first open Exodus, you are opening a brand new wallet, and from there you can write down your 12-word secret recovery phrase in the settings: www.exodus.com/support/article/37-how-do-i-get-started-with-exodus. If you need any additional help with getting started, we'll reply ASAP via email at support[@]exodus.com. We'll never ask you for your sensitive info such as your 12-word secret recovery phrase or private keys. We've got your back 24/7. Welcome to the Exodus Movement! 😎 -BT
Hi Ab 👋, Thanks for reaching out! I'll add this to the suggestion box so our team can review it 📮. We add assets after they meet this criteria: ow.ly/K0cA30rJ8uf. Feel free to shoot any other feature requests my way. I'll be happy to forward them. -SL
Buying crypto through this wallet was a bad idea, a company called Ramp took my money it says transaction failed but when I checked my account it says it went through, beware of this company they'll do little to help you the exodus wallet itself is fine but exodus needs to take care of its customers by using a more trusted company other than Ramp.
Chad, I truly appreciate your honest feedback here. Your experience with Ramp has been shared with the team, and we will use your feedback to improve your crypto experience. Hang in there... We are listening to our customers 💙 - BT
It just doesn't tell you how to put money in your crypto wallet how to link your bank account I guess can you use a debit card can you use a credit card
Hi, Willis. There are no bad questions! So much to learn in the Crypto space. Thanks so much for reaching out. Here is a great start ➡️ support.exodus.com/article/37-how-do-i-get-started-with-exodus ➡️We have a support desk with real humans (24/7) answering any question you have. Here it is: support[@]exodus.com Thanks for being with us! 🙋♂️ -EB
Hey Willis, if you want to take $100 cash and put it into your Exodus wallet, the best way to do this is via the FTX integration: fal.cn/3lmR1. Because Exodus is a non-custodial wallet, we do not collect any sensitive information nor connect to bank accounts: fal.cn/3lmiy. Even if you connect FTX in Exodus, we have no way to access your private information. FTX is simply just an API connection. Does this make sense? I'm here to help further, or feel free to email us at support[@]exodus.com, and we'll respond ASAP. - BT
Standby, Sebastian! We're working on it. We receive countless new feature requests, but we only have so many developers 🧑💻. That's quickly changing, though. Our team is growing at lightspeed, so keep an eye out for our wallet updates. You never know what you'll find. - CC
I login my Exodus wallet on another device to withdraw my funds but i can't withdraw my funds here it kept saying my funds is locked how can i sort it out
Hey 👋 That is the expected behavior. We use the 3rd party API services of RAMP and Moonpay to give you the ability to purchase crypto directly from you Exodus wallet. This article has the full details: support.exodus.com/article/1836-ramp-in-exodus. Let me know if you have questions, I'm here to help. -SL
![I.N "HALLUCINATION" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/n5B5q1Hwt_U/mqdefault.jpg)
thank you so much i have struggled almost one week,with your video i have gotten it right,,blessings
I'm glad this video helped, Leah! We've got your back if you need anything 🤜🤛 -BT
Your instructions are very precise and clear, I was able to set the wallet easily, thanks so much
Wohoo, we love this kind of feedback! Thank you Edy, for taking the time to let us know. We will continue to bring precise and clear videos for everyone to follow. WAGMI 💪 -VF
@Exodus one question, how come it doesn't ask for my name or email address, bank account when I registered?
Hey, passionate! First, on behalf of the team, welcome to Exodus. We're happy to be a part of your crypto journey moving forward 😊
To begin, it's important to note that Exodus is a self-custodial wallet that doesn't collect sensitive customer information, so there are no accounts associated with your Exodus wallet, nor are there any accounts to sign into.
You may want to read more about this topic in our Knowledge Base article here: www.exodus.com/support/article/2140-whats-the-difference-between-a-custodial-wallet-and-a-non-custodial-wallet.
Following installation, you'll be ready to receive and send crypto right to another wallet. Here's a handy guide for that: www.exodus.com/support/article/33-how-do-i-receive-a-crypto.
This is possible because the wallet's 12-word secret recovery phrase is generated and encrypted locally on your own device. Your 12-word phrase is tied with your wallet's private keys, which enables you to manage your crypto stored in their respective blockchains. Also, your 12-word phrase is what gives you 100 percent control over your wallet and its associated blockchain assets.
I hope this helps. We're standing by if you need anything! 🤝 -BT
🔔☆The Exodus Newsletter☆🔔
www.exodus.com/newsletter/
🔔☆The Exodus Blog☆🔔
www.exodus.com/blog/
★☆★Download Exodus for Mobile and Desktop★☆★
get.exodus.com/3MCAfDl
Hi there, is so easy to understand from the video. If I press LIKE, I will get plenty of other videos to see from RUclips, and that I don't want. :))
Merry Christmas to all mankind.
Merry Christmas R.F Jr. 🎄 Thanks for watching! 🚀 -BT
Clear and straightforward!
Thanks for posting! I need advice: My Trust Wallet contains some Tether, and I possess the recovery phrase: -clean- -party- -soccer- -advance- -audit- -clean- -evil- -finish -tonight- -involve- -whip- -action-. How to go about sending them to Kraken?
Really helpful thanks a lot
You bet! Thanks for watching. 💯 🤝 - BT
Really grateful. It did help alot
Glad to hear it, Cardone 🤝 We're grateful to be on the crypto journey with you, and never hesitate to ask us for help along the way! We're here for you. -BT
When do you list more crypto to stake in your wallet ? we need more options please
Hi Jeff, we're planning on adding more staking coins in 2022. I don't have an exact ETA for you yet. Thanks for being with us, and happy holidays from the Exodus team 💙 -BT
Hello, how do I close the app on my mobile phone? Regards, Vincent
When will we be able to stake MATIC on the exodus wallet?
No ETA on MATIC staking yet, Khaos969. I'll drop this in our suggestion box ASAP 📮. All Exodians must be heard 🙌. Our development team LOVES to make surprises. Anything can happen in the world of crypto.
- CC
@@JimmieJohn really? lol
@@exodus cheers brother , as you know Matic is gonna be huge staking would be awesome. Appreciate the reply.
When will the COSMOS update be done? Seems all my other wallets its operational except Exodus of course..
Hi there 🙋♂️,
I'm really sorry about the Cosmos downtime. It's frustrating not being able to send your hard-earned crypto. Please keep an eye out for our wallet update on December 30. That's when it should be back to normal. This soft fork has our engineers working around the clock. I promise the wait will be worth it. Thanks a million for hanging in there. 🙏
- CC
Is your seed phrase compatible with other wallet makers? For example if you guys were to go out of business (i really hope not!) would you be able to restore the wallet somewhere else?
That's a great question, Dan. You can rest assured that your assets will remain safe. Exodus is a self-custody wallet. This means you're in full control of your assets at all times. Here's a guide that explains in full what you could do if Exodus ever went out of business: fal.cn/3lmPV. I hope this helps. 🤞 It's great to have you with us. -MW
@@exodus thanks for the information. Another question I have: How and where is the seed phrase generated? How can I trust that the seed phrase is only seen and known by myself, and not by Exodus or other third parties?
Does not work on Samsung Galaxy S23+
It stops at "Continue & Restart" after syncing and doesn't restart. Just freezes. Tried several times.
Thanks for writing to us about the freezing issue you're experiencing on your Samsung Galaxy S23. 🙏 If you haven't already, please do not hesitate to email us at support[@]exodus.com for further help with this. We're here for you 24/7 and want you to have a smooth experience with Exodus 🙂🤝 -BT
@@exodus cant you just fix it instead?
How can i buy btc btc to my wallet using my bank card?
i have crypto defi wallet with my keys can i transfer to exodus ?
logo is different from the desktop wallet ! why ?
Many thanks
You bet! 🦾 -BT
Sir how to verify private crypto currency
Great info I hope its accepted in the Caribbean
The exodus app I have has a completely différent interface from the one in this Vid , is it because if updates?
Thanks for reaching out about this 🙏. We have made some design updates to our app! To download the most recent version of Exodus, please only use our official download page for security purposes: www.exodus.com/download/.
If you have further questions, I'm standing by to help, or feel free to email us at support[@]exodus.com. We'll reply ASAP. 😊 - BT
How can i scan qr codes to draw bitcoin to this account?
Hey there 👋 Good question. You can scan a QR code by using the import Private Key feature on your bitcoin wallet. Where you paste the address you will see a QR code icon that can be used to scan a QR code. This article has more detail and some helpful images: support.exodus.com/article/87-can-i-import-a-private-key.
If you have questions on this, please don't hesitate to reach out to us at support[@]exodus.com. -SL
I can't even get passed taking a selfie 😪 I've allowed it for exodus and it still keeps telling me that I've denied the app access to my camera??? Nope..
Oh no, Katherine 😢. Don't worry, we'll respond within minutes if you email us at support[@]exodus.com. Are you trying to sync your Exodus wallet with a QR code? We'll take a closer look at what's happening here with your camera access. -BT
You need to update this 'how to' to match the updated mobile wallet app version for Feb 2023 since the interface is different.
Here's the problem with the updated mobile wallet: the 12 word phrase spins off the page in milliseconds before any chance is given to write down the words. The screen is on an automatic rotation. What were you guys thinking?
Hello there! Thanks for reaching out about updating this video tutorial. I've shared your feedback with our content team, so we can analyze this further. 💯
If you need additional help backing up your Exodus wallet, feel free to email us at support[@]exodus.com, and we'll reply as soon as possible. We will never ask you for sensitive information such as your 12-word secret phrase or private keys. I hope this helps! 🙏 -BT
I using Atomic wallet but have many issues on iOS 15.2.
Can I direct input Atomic Wallet 12-key on Exodus wallet?
I not want pay transfer fees to Exodus wallet from Atomic wallet.
Hi Kaysar, I'd recommend emailing support[@]exodus.com for help. However, never give out your 12-word secret phrase to ANYONE, not even US! 🙏 -BT
thank you)
Of course! It's our pleasure. 😁
- CC
I find no option to close the wallet securely. It is always accessible as long until I end the app via Android "close app" swipe.
That means if I forget to "close" via android swipe and lose my smartphone, everybody can access the open wallet and transfer my funds
I'm glad you reached out about this, Heinz. You can secure your Exodus Mobile wallet with a numeric passcode, along with Touch ID. Here's how 🔒
www.exodus.com/support/article/935-the-importance-of-a-good-password#mobile
We're here if you have questions 🙂 -BT
@@exodus Thanks for your response!
I already have the passcode, thats ok.
But I find no option to "close" the wallet, so that next time I need to enter the passcode again. If I just close App via "back", it opens next time without passcode required.
There is no "SIGN OUT" option in Exodus
That makes perfect sense, Heinz. Right now, closing the app is the only way you can "sign out" of Exodus Mobile: www.exodus.com/support/article/658-how-do-i-log-out-from-exodus#mobile
I'd encourage you to check out our list of security practices if you're interested:
www.exodus.com/support/article/1365-list-of-security-practices
Also, your feedback has been noted as a feature request with our dev team. It's too early to make promises at this point, but we are always listening to our customers for ways to improve 🏄🏻♂️ -BT
Thanks Exodus team love the videos and advice. I am new to Crypto so learning heaps. I have a question about exchanging crypto to crypto and the rules and costs around this function - a video explaining this more would be much appreciated. Many thanks and Merry Christmas!
You're welcome Lyon! I'll pass along your feedback about exchanging crypto to our content team 📩. Have a Merry Christmas 🎄-BT
How do I open I new on
I don’t understand anything about this I have it downloaded and I don’t see where it say welcom
Hi Cynthia! I'm glad you reached out. It's understandable why you're confused about not seeing an introduction screen in the app. Did you download Exodus from our official website?
Also, here's our guide to getting started if you would like to see step-by-step examples: support.exodus.com/article/37-how-do-i-get-started-with-exodus.
If you need any additional help, don't hesitate to email us at support[@]exodus.com. We've got your back at all times 💪 - BT
I’m automatically logged in, idk if I have an account or not.
Hi dwell 👋 When you first open Exodus, you are opening a brand new wallet, and from there you can write down your 12-word secret recovery phrase in the settings: www.exodus.com/support/article/37-how-do-i-get-started-with-exodus.
If you need any additional help with getting started, we'll reply ASAP via email at support[@]exodus.com. We'll never ask you for your sensitive info such as your 12-word secret recovery phrase or private keys. We've got your back 24/7. Welcome to the Exodus Movement! 😎 -BT
Says nothing about how to purchase crypto for it though
Currently there only 164 assets available! Please increase the support for more assets!
Hi Ab 👋,
Thanks for reaching out! I'll add this to the suggestion box so our team can review it 📮. We add assets after they meet this criteria: ow.ly/K0cA30rJ8uf. Feel free to shoot any other feature requests my way. I'll be happy to forward them. -SL
Buying crypto through this wallet was a bad idea, a company called Ramp took my money it says transaction failed but when I checked my account it says it went through, beware of this company they'll do little to help you the exodus wallet itself is fine but exodus needs to take care of its customers by using a more trusted company other than Ramp.
Chad, I truly appreciate your honest feedback here. Your experience with Ramp has been shared with the team, and we will use your feedback to improve your crypto experience. Hang in there... We are listening to our customers 💙 - BT
Please help I'm a dummy dummy double dummy how do you take $100 cash and put it in the wallet I'm lost please help
It just doesn't tell you how to put money in your crypto wallet how to link your bank account I guess can you use a debit card can you use a credit card
Hi, Willis. There are no bad questions! So much to learn in the Crypto space. Thanks so much for reaching out. Here is a great start ➡️ support.exodus.com/article/37-how-do-i-get-started-with-exodus ➡️We have a support desk with real humans (24/7) answering any question you have. Here it is: support[@]exodus.com Thanks for being with us! 🙋♂️ -EB
Hey Willis, if you want to take $100 cash and put it into your Exodus wallet, the best way to do this is via the FTX integration: fal.cn/3lmR1.
Because Exodus is a non-custodial wallet, we do not collect any sensitive information nor connect to bank accounts: fal.cn/3lmiy.
Even if you connect FTX in Exodus, we have no way to access your private information. FTX is simply just an API connection. Does this make sense? I'm here to help further, or feel free to email us at support[@]exodus.com, and we'll respond ASAP. - BT
We Wish more Staking in the Exodus Wallet 🙏🏻😍🍀
Standby, Sebastian! We're working on it. We receive countless new feature requests, but we only have so many developers 🧑💻. That's quickly changing, though. Our team is growing at lightspeed, so keep an eye out for our wallet updates. You never know what you'll find.
- CC
@@exodus 🙏🏻🙏🏻😍🎅🎁👍🏼
@@exodus I want to work in your team !!! :)
I login my Exodus wallet on another device to withdraw my funds but i can't withdraw my funds here it kept saying my funds is locked how can i sort it out
Damn
When I try to buy some btc it sends me to an online page called ramp network and asks for my Id to I have to put that in to be able to buy some
Hey 👋 That is the expected behavior. We use the 3rd party API services of RAMP and Moonpay to give you the ability to purchase crypto directly from you Exodus wallet. This article has the full details: support.exodus.com/article/1836-ramp-in-exodus. Let me know if you have questions, I'm here to help. -SL