The Fanatec Situation Just Got MUCH Worse
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- Опубликовано: 29 июн 2024
- This is incredible - sabotage, infiltration, suppliers and it gets WORSE
The complete truth about Fanatec, customer service, shareholders, hedge funds, bankruptcy, Corsair - it's all here.
The explosive, unedited interview with Fanatec CEO Thomas Jackermeier where I ask him YOUR QUESTIONS on the Fanatec Black Friday orders, customer support tickets, the ClubSport DD+ not shipping, warranty dates, shipping in different boxes and MORE. Thank you to everyone who responded on RUclips and to the Sim Doctor newsletter asking for your questions.
Sim racing influencers owe it to you to ask these tough questions and represent you with these sim racing manufacturers. If you feel like they are not representing you, ask them why not.
After the interview Fanatec added the following in respect of warranties:
"The warranty start date shown for any product in a Fanatec account is based on the shipping date of the order. This means if the customer purchases a pre-order item, the purchase date has no bearing on the start of the warranty coverage. If the customer requires support towards the end of the warranty period, we take the date of delivery into account."
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Disturbing. Interesting strategy to accuse you of doing damage to the brand by being an impartial journalist providing transparency. Kudos to you for continuing to deliver the information. I'd be interested to see more interviews. Almost all my gear is Fanatec, I'm in the US market and have actually had a decade of flawless performance and customer service, and because of that placed and order for the leather 911 GT3 R podium wheel this Monday, and received it about an hour ago. I'll admit though, this seems dire. Thanks for what you do, it's important.
Fanatec is doing massive FRAUD !!!
Thank you! I'll keep reporting 🙌🙌🙌
Well u obviously dont understand how branding and marketing works then
If this turns out to be true I'll never buy a Corsair product again.
yes Corsair is Scum company with no shame. Same goes for fanatec management
Think I will just buy simagic whenever I look to upgrade to a dd!
I'll be looking at moza
You didn't cause damage to their name and brand..... They did it to themselves! You just talked about it, they been stiffing customers for a long time. If you own this equipment, pray you never have a warranty claim.
For me personally, it wasnt your interview that made me not buy from fanatec. It was the 2023 shitstorm that completely made me lose hope in the brand,
This entire video feels like it’s Thomas full blown reaching for anything now to try and get the company back.
He was removed from company cause he got them into this situation.
Don't think so, if you dig deeper into this topic it smells like a "hostile takeover" of the company.
I ordered the ClubSport 320 Alcantara on Wednesday, and it's scheduled to arrive on Wednesday or Thursday. I've never had any issues with Fanatec equipment or my orders.
This is like blaming the fire investigator for the barn fire after the fact.
One of most incompetent CEO's I've ever seen.
I orderded DD Extreme base/GT7 wheel + V3 Inverted pedals + the 1.5 Shifter June 5th and it was sent the day after. Due to UPS slacking it tock nearly 14 days for me to get it but now I have them, no issues whatsover so far. That said, they don't answer emails it seems, so the supportside is totally broken atm it seems. Anyway, I'm glad I bought it, best simgear I ever owned (no Proracer by any means, just a GT7 enthusiast) This man seem hellbent on dragging Fanatecs name in the dirt, so I just wanted to post here to make people aware that it is happy customers out here too. 😁😉
Typical corporate rubbish, blame the person speaking the truth, not Fanatec that are the ones responsible for everything. Keep doing what you are doing Kireth, the truth is all that matters regardless of the consequences.
Yeah he really cares that you took the time to write this 😂
Thanks for taking the time to write this, I appreciate it
@@rickflare6893your comment didn't age well lol
@@100percentMozarella 😂
How Kireth brought down Fanatec.. Hold on didn't you just ask questions which he answered? Maybe their customer service, black Friday and lack of transparency had a little to do with it too. BTW now a very happy owner of a Moza 12 and KS wheel. (although a little stress full waiting for it, with a few hiccups it was actually delivered only one day after expectations 21 'working' days)
The main problem with these videos and stories is it becomes self fulfilling. People hear about these potential problems and they steer clear of Fanatec. I chose to ignore the noise and ordered a DD pro base, steering wheel and load cell pedals three weeks ago and received my order without a problem in less than a week. (I'm in the US). I think TJ mismanaged the company and is now trying a Hail Mary.
I agree to an extent. Fanatec is in rough water and it's not looking good.
However, if you have a warranty problem you aren’t getting it fixed. That is what people are worried about.
The deception and manipulation of reddits, forums, channels, and all the little pockets of of simmy spaces, is very easy for those who stand to gain multi million dollars of resources. The first hand actual customers have zero problems. But fake reviews and fake news is trivial and cheap and many blindly regurgitate it. Without first hand experience and hands on data, it's best to distrust the easily faked comments. the noise is worse than just noise, it's active deception.
You have no idea what you're talking about... We're talking about bankruptcy laws... Corsair is 100% trying to buy the by far biggest company in sim racing at a fraction of the price...
It's called corporate infiltration... They bribe the heads of the company, CFOs, COOs etc to make the company look like shit to lower the price even by 50% sometimes..
@@airlinepilot25 I have been waiting for my money to be returned for over a month and no reply from them. I have had to open a dispute via my bank
Someone just lost his mind. Desperation in writing. Good he got sent away. I sense a lot of frustration and emotion showing a lot of incompetence.
I think he continues to show that he's still more of a Sim racer, then he is a CEO. I hope When the Smoke Clears someone eventually comes forward and puts a finger on where this actually started. I've got a feeling he spread those finances a little too thin. W e c sponsorship.. two dozen wheel options.. with the R&D that went along with each one. I've been wondering for a couple of years how they're surviving. They weren't. But he was making a lot of people happy for quite a while. I had to wait for Logitech to make a dd, because that just happens to be my brand. Has been for 29 years. Order a G Pro wheel and pedals this past monday, and they were BOTH here Friday. You didn't change my purchase at all.
I'm finding out about troubles in Fanatec in worst way possible. My DD Pro wheel base started to disconnecting lately, did everything to try to fix it along with buying QR2 and for almost two months I cannot race because it doeasn't work. After few weeks since the problem started so far the only answear I got from Fanatec was to send video showing the problem and after that silence again.
No side in this will come out looking good. Fanatec was dumb enough to spend millions to be the title sponsor of SRO events while losing millions and failing to deliver to customers. They reap what they sow. This is just an extreme example of the delusions of grandeur that some in the sim racing community have.
Watched the video again, and nothing really new here, just the dates on some of message captions. What I do know is thats its quite obvious that nothing has changed, other than some products are getting shipped (my QR2 is due today) however, there have been no new driver releases, no new fanlab updates and other than a CSL Cockpit, no new products either
Load cell broke on my brand new v3 , ive contacted them and no replay , ive previously contacted them about taking 99e more for my order as they didnt sent qr1 that comes with porsche wheel , no response at all like support doesnt exist
I'm on week 5, almost 6 now, of waiting for a broken piece on my pedals too. I was part of the people who ordered black Friday and built my first rig, who waited months to get it to begin with lol. My hope is diminishing quickly.
@@Skovos they replied to me finally and requested to send them complete pedals, which i denied as if im waiting more than a month for just reply how much i will wait for repair…. Ive asked them to send them only load cell as they said they need to investigate the problem even internet is full of the exact same problem due to faulty load cell design. I even asked them to buy load cell even my pedals are under warranty as i want to back to racing asap. I already lost places in championships ive participated and missed some that i was plan to race in. This kind of support is completely unacceptable.
This is all wildly interesting. Ultimately for me I've placed three to four orders with them and outside of my Black Friday order that did take about 2 to 3 months to arrive I received everything within a two-week span since then. I've had my Gran Turismo wheel since launch... upgraded to the load cell pedals then upgraded to ClubSport V3. Looking to grab that Porsche endurance wheel and the DD extreme in the near future.
As a guy who was on the fence between a DD+ and a G Pro, id love to see more data before I make a purchase.
People keep saying they receiving orders but don’t understand that doesn’t mean its getting better it just means they are happily taking your money and probably shipping out quickly made equipment and then having customers sit for months waiting for a email back on there ticket for broken or missing parts
Ever since you had the interview, I decided to wait and see. I would love to see what Mr. Jackermeier would like to say.
Loved the vid mate thanks for keeping us all up to date
Settles down with some popcorn and watches as Kireth digs his hole deeper. Thanks for the entertainment.
Kireth I think your reporting on this whole subject has been fair and unbiased from the start. I would love to see another sit down between you and Thomas Jackermeier. Still find it hard to believe that every existing stockholder would be left with nothing if this sale to Corsair goes through.
As somebody who just gave fanatec $900... im very curious to see if i made a mistake or not.
I got my order no problem about a week ago and everything seems to be working fine so far
I’m right there with you bro
@96Tre ya, my order game in with no real issues... seems that my direct drive took a bump as it had 2 scuffs in the plastic, but after seeing the customer service issues some people are having, I figured it's not worth the hassle
Same ...do I risk a round wheel rim while I still can?
@@AnomieDomine I would rather buy a wheel backed by corsair than some foolish business leader who sold off fanatec for way cheaper than it was worth and then complained about it.
Well guess I need to research some other DD wheels
Thanks I would love to see an interview with Thomas Jackermeier !!!
What a load of BS. Y they are blaming you for this mess that fanatecs brand & sales are in. Omg it's worse than politics. Blame the little man, disgusting tactics. Is this the beginning of the end for Fanatec. Bankruptcy now, what else?.. Keep up your videos and fair play for telling how it is with no BS..
Thanks for staying real Kireth. Your credibility is what keeps me watching everyone of your videos as a new sim racer who is soon to invest my hard and long term saved money into sim racing. I’m an average guy and this is a major investment for me. Thank you.🙏
I have a busted port on my wheel base I reached out still waiting to hear back from them I sent pictures of what was broken as well but they take so long to respond
I just ordered last week. Tomorrow I'm receiving my order. So far I had no problems.
They can point fingers all they want. The reason they are in this current state is simple. Egotistical people flexing their muscles and that includes you Thomas. You can't come to a resolution if you are too busy fighting each other and you can't hold certain RUclipsrs responsible for this current state when you are the one going online naming and shaming people. As the ex CEO it was his responsibility to oversee all aspects of the business including the delays in deliveries and parts orders. If he had gone through the data sheets like he should have done, he would have quickly picked up that the inflow for certain inventory items do not satisfy the number of orders they have received. He should have taken action then. If Corsair has managed to get their foot in the door, they have no one to blame but themselves. Blabbering his mouth like that is doing nothing but alienating himself even further. He needed to put his difference aside and get his foot in the door and then take action. His blabbering just shows what an idiot he is which is a shame because the company he built in the past was nothing short of amazing.
Ordered a Clubsport DD Bundle 3 weeks ago and received it 1 week ago. All completely fine.
That's great mate but wait until it starts playing up because it will, and then they don't want to know you.
Yeah, but getting a refund is impossible if there is an issue. I am still waiting to hear from them as my product is faulty
Ordered the dd gt7 bundle and McLaren steering wheel, all arrived in 2 weeks, no problem.
I would say, the fact he put strict and direct blame on you, I'd be sending him a letter from my solicitor for deformation of character
If you caused damage to an already broken brand, then my Instagram posts must had killed it... I was not polite...
Now... I'll watch the video...
I am so happy I sold all my stock in fanatec when my accountant said to 2 years ago
🍿🍿🍿🍿 This keeps getting more and more interesting
Just ordered Clubsport DD+ and everything went smooth. From Fanatec to Iceland in just one week.
Ugh. this is getting annoying. I guess I'm going to look at Moza or Sim Magic. I want to get some new stuff but this just keeps getting dragged out more and more.
I was very confused about the fact that Kireth got an interview over way bigger channels. How did that really happen?
So should anyone buy any fanatec stuff in the up coming months
It's like the gamesstop roaring kitty saga, roaring kireth 😂😂😂
Its all your fault kireth lol
Stay strong brotha, from hey just shifting blame.
I don't know the dates off hand and I haven't really looked at them but didn't the Logitech g90 just come out and everyone started dropping review videos on it and essentially saying that as far as feedback goes it's the best wheel you can buy right now? I doubt you did damage to the sales. Logitech just hit it out of the park. I think everybody just started dropping review videos around that time
Corporate takeovers are crazy. I hope Thomas is able to fight back this story is interesting
Does this mean we aren't getting FullForce?
Fair question
Why would suppliers have no confidence in Corsair? I'm far from a Corsair fan, but that doesn't make sense, unless it's about something very specific. (Anecdotally, I have also ordered some stuff from Fanatec recently and it's already shipped, which is better than my last experience with them.)
It must be awful to have $100mil to lose.
It seems like Thomas is not doing this for money - in the last post he wrote that he had been offer a consultancy position at a bank totalling all of his assets in Fanatec but turned this down because he wants to keep his company. Unbelievable story.
Just spotted that all this stuff is on reddit , including the blame card to our host here.
I was hoping Corsair picked up the ball and ran with it, adding the necessary improvements to the brand.
Oh well.
I guess it’s either “buy one now” or “wait and see”
One thing is sure, Monza better get the PS license sorted out right away because the other options are pretty lame at the moment.
There is bound to be people working in the company acting in self interest.So they would talk to Corsair.The fact is if Fanatec was profitable TJ would be CEO and his shares would be worth something.
Very disturbing ....The best disinfectant is Sunlight he should do a follow up video
I got my fanatec set up within 10 days of purchasing
Well way to go, KIRETH. I hope you’re happy now!! 😂
Typical Asian making a mountain out of a molehill
The comment that your channel has damaged sales is ridiculous, most sims racers have never heard of it. Bit of a silly thing to say really.
Great journalism. Fact checking sources. Not using gossip as fact.
Let’s here shite on the grapevine and publish as fact.
Everyone get a grip.
Boardroom bullying and fist swinging.
Perfectly standard stuff to get a better deal across the board.
Happened with Apple etc etc.
Blame game. When you hit a wall you look around for a reason why and most look to blame everybody or everything else but themselves or their team
Glad I've switched to Simagic!
And you have no compunctions about the child/slave labor that builds them..👍
@@Jeff-ne1lh Do you own an Apple phone?
@@semadragunas an Engineer for Purism Librem I design and make my own.
@@Jeff-ne1lhseriously? child labor? Are you even in touch with reality? 😂
It's normal to blame everyone but yourself. Of course it's hard as a RUclipsr, but you're not to blame. If the company is doing a good job, then it won't have any problems, no matter how the reports about the company are.
I ordered stuff and came within a week this was a month ago….if they stopped supply then why does the site have good shipping dates when previously it has not
Yeah thats a bit weird ordered a New wheel base a week ago and it arrives tuesday i guess they still have stock but i wonder when it is going to sell out
They have new supplier since at least 1 moth
It's all about the money. Nothing else.
Great finally decided to order the McLaren wheel over the weekend lol
dont worry ...I got mine in one week no problem
@@MosiMusik good to know , I have faith since they ship out of the same state I’m in .
Sounds like a guy didn't take care properly and got taken advantage of. Now he's having a whinge about it. Welcome to the corporate world.
This video wasn't reporting it was hyperventilation. Still gives us no idea of whats happening. You just gave us the perspective of someone who is upset they trusted people. Sounds like a business loser.
Damn.. that realy suck man.
I wouldnt be surprised if Fanatec customers start blaming you for the company's failure.
Fanatec fanboys never fail to amaze me.
Im going to buy the the clubsport dd+ even after watching this video, why? Because what else can i buy for a ps5, i basically have no choice. Not only that fanatec are brilliant wheelbase, im gonna risk it 😅
Let us know how it goes. I’m also looking to do that. Think these videos are a bit sensationalist and not a great deal of understanding of the legal process ongoing. I used to work for a very large German company which was taken over by the creditors. There’s a lot of attention seeking going on by vloggers.
@@Fernside5 bro I don't want to jynx it but I ordered the fanatec clubsport last night at 8.30pm. I received the confirmation email instantly then this morning at 7.30am I received another email saying the order is being processed. As I write this I just received another email at 8.16 am saying my item has been dispatched and was handed over to UPS.
@@Fernside5 if you want proof, so you know I'm not a troll I can give you my email and send screenshots of the emails but so far so good
Not your fault Kireth. I told you a while back Thomas went south with the money. He is a crook
This is mad stuff!
Frankly TJ sounds somewhat unhinged to me. Posting this stuff on a forum is hardly appropriate behaviour of a CEO. And what a surprise, the party who has a vested interest in stopping the sale of "his" company only has bad news about the sale. Better off without him.
So sad
You know you've made it big on RUclips when you get accused of being the influencer who brought down a billion dollar company 😂
Yes more interview
Im not surprised you’ve been called out because of how you dramatically make videos about Fanatec. Your videos even made me make the final decision to never think of ordering from Fanatec. So you obviously have damaged sales and branding. Branding is all about the image and perception in the customer’s mind. If you’re making dramatic videos and titles about the Fanatec situation it will obviously damage the brand and creative a negative brand image and therefore impact sales further.
Yes do it!
My dear old mate, I write this to you now, because I think less people will be reading this, since this video is already some days old... I don´t want to harm you, I want to make this clear! I tried to warn you about your style of reporting and the narrative you were putting out there ages ago. Instead of listening, you accused me of "being jealous". LOL. I am not. On the contrary, I am happy about every RUclipsr who sheds a light on the procedures that are going on with Endor. I share my information and videos with some bigger German influencers, because I am not in it for the clicks! They did reactions on my videos and I am happy about it! That´s where I come from. MY channel isn´t monetized.
Some corrections on this video of yours:
- You say, Thomas Jackermeier WAS the majority shareholder. That is incorrect, he STILL IS!
- Why don´t you disclose your sources? That´s what I do, because I want to give my viewers all the tools to inform themselves properly and also to question my assumptions. That´s what journalists usually also do, by the way... You consider yourself a journalist? Well, then get up to a journalistic standard, mate!
- This gives me the impression, YOU want to be (and stay) the only source of information for your viewers. As you always say in your videos: "You will get this information only here".
- Why didn´t you anonymize the names of the other chat members TJ reacted to in your screenshots? Not everyone will be happy to appear in your videos...
- You say you didn´t make any money on the interview. So, isn´t your channel monetized?! Not so sure about that.
Please feel free to contact me anytime you like, publicly or privately (you can find my contact information in the description below my videos). I don´t expect it, though.
And its Drama Drama Drama
Saludo un saludo de largo FR 46 por qué no me dejáis conducir en paz y hacer que no me corra el coche y me estrelle siempre😢
Wow 😯
So glad I bought a Logitech Pro instead of Fanatec.
Ja, that wheel is a beast..
@@gunterreihnhol6507 I love it. It’s crazy expensive and they currently only make one wheel, but your right it’s a beast and fun to use.,
I would've got a moza
@@smerplederple4144 I originally had R9, not enough detail, und a little weak in FFB.
Same. Not too many options if you sim on consoles, but DriveHub does help close the ecosystem gap. Overall happy with the G Pro - it's a great setup.
Now only if Logi would take advantage of this situation and release their whole ecosystem...
i dont know why u keep saying bad things about this company.. ,Fanatec shipping is now very fast and reliable.. stop talking rubbish.. even if someone paid u to do so
I haven't been paid by anyone to talk negatively or positively about Fanatec, welcome to the news 🙌🙌🙌
😂😂😂
Thanks to Thomas for giving you insane publicity huh lol
RIP Fanatec too much focus on advertising not enough on the customer. Business 101
*grins in simucube*
And while all this BS is going on, the warranty dept is nonexistent. What a mess! Excuses, buck passing but no action. Screw you Fanatec, screw you Corsair. Screw you Jackemoff. Thankfully, there are plenty of other choices.
You are searching for views... and you will gonna get it soon...
why would you commentate over a interview you actually did in person with him
Fanatec is the best value.
More unnecessary drama. Stop. It's bad for everyone.
Exactly! Failtec would be in no trouble at all if TJ had not been permitted to open his mouth in a Kireth interview!