I have been looking at one of these to run a 15" Karcher surface cleaner, and for car detailing. Now I'm not sure if it'd be able to handle the surface cleaner. Hmm.
Homeowner here. Patio, siding , car etc, 3000 is on sale for $349 and 2301 is $249 at Lowe’s. Thinking of saving the $100 and using that to buy a 25 foot uberflex extension, foam cannon and short wand. Thoughts? Thanks!
Very nice video. I just bought one on Black Friday special, nice discount. Question, if the unit comes with a detergent tank, why people use the foam cannon container? How are they different?
Thank you for the comment. The foam cannon adds air to create the foam. It is adjustable. It can allows you to adjust the amount of soap, water and air basically. The down-tank on the pressure washer is more for things that don't need air mixed in. For example, I've seen some people pour Sodium Hydrochloride/bleach in it.
I didn't test that. However, the rating is certified at 1.1 GPM or above 4 liters per minute. That is pretty standard with electric pressure washers. I do not think any electric pressure washer has the ability to exceed that flow rate (unless there is no tip attached).
@@TerryOtsubo thanks. Wish it were around 1.8-2.0 gpm. Having a high flow rate is the name of the game, helps both in rinsing and foam cannon shaving cream quality (w/ 1.1 valve)
@@lexist2112 I totally agree. A 2 GPM flow rate is needed to spin up some of those pancake-style surface cleaning attachments. I can't wait for someone to release an electric pressure washer that is 3000 PSI and 2.2 GPM.
I'm confused. It's rated for 3000psi, but on "idle" its 2500? And then the different tips give different pressures? Is there a regulator on it to adjust pressure? And if your pressure gauge is at the motor why would you get different pressures when you change your tip? The motor should be putting out the same pressure and your tip determines the power right?
There is no manual regulator adjustment. This is a quote from the Greenworks website: "Featuring our patented JETTFlow™ Technology - the digitally controlled brushless motor automatically recognizes the selected nozzle, providing the maximum amount of consistent water flow. With our heavy-duty cast aluminum axial cam pump, this pressure washer delivers Better Than Gas™ performance with the convenience of clean sustainable power. " I may have a defective unit. I'm going to contact them about why I cannot get a constant 3000 PSI with the 15 degree tip.
@@DimplesDon9 I have to thank you for your question. I completely forgot to contact them. Your comment just reminded me to do so. I'm going to do it now before I forget again.
@@DimplesDon9 Just a quick heads up, I sent Greenworks customer service an email shortly after replying to you on Saturday. Based on my prior experience with Greenworks's customer service, it may be a week or so before they respond. If they respond earlier, I will post what they say. Thanks again for reminding me to send them a note.
If you get close, I think it could damage the paint. For example, I took some clearcoat off the front bumper of one of my older cars a while back where there was a stone impact. So in the right conditions, it could happen.
The quick connects are getting damaged. The ball bearings inside them cause grooves in the mating surface of the odd connectors. I think this is common behaviour across all brass fittings. So, it is to be expected and will eventually wear out and need replacing. The rubber gaskets are holding the water fine. No leaks.
thank you for testing and sharing this, along with others like OG. I need a PW for washing siding/fencing etc for paint prep on my rentals and wanted an electric one to avoid the hassle of gas, but still have close pressure. The listed specs vary too wide to be believable so it's very helpful to see actual pressures. The extra money is worth it with the time saved spent cleaning.
This is exactly what I was looking for. Thank you! I ordered mine earlier today. I was taking screenshots of your test results throughout the video for future reference and then at the very end I saw you had all results listed. Hahaha. And yes, I took a screenshot of that as well! :) Thanks again!
What do you prefer for the average homeowner that wants to clean siding , a 25 foot driveway and porch concrete ? The Greenworks 2000 , 2300 or 2700 .. I doubt I need the GREENWORKS 3000. Just asking thanks
After using many different pressure washers for various things; such as driveway, siding and car, I find that having more pressure is better. Also, more flow is better for spinning those pancake-style surface cleaners. The small Ryobi surface cleaner for the electric pressure washers is good, but I have a lot of driveway. A larger diameter one would have been much faster but would require a larger pressure washer. With that said and with what I've seen online concerning the Greenworks 2700 and my own tests with the 3000 PSI pressure washer, I'd probably have save some money if I just picked up the 2700 PSI. The testing that I have seen shows pretty much the same results that for the 2700 PSI washer that I saw in my tests for the 3000 PSI washer.
I purchased this last night and didn’t get the extended warranty for $65.00 for three years beyond the manufactures warranty. I’m wondering if I should go back and add the warranty or not. Purchased from Lowe’s. What’s your suggestion ? Thank you
I didn't get the extended warranty. I typically don't get the extended warranty. I use my pressure washer once every two to three months. I hope to get at least 10 years out of it. The only things I can imagine breaking are the motor and pump. Everything else, I probably can fix with stuff I keep around in my workshop. I'm not saying that the motor and pump would break, but if they did, I can't imagine them being more expensive than the blower motor in my HVAC system, which can be purchased for under $100 USD. The mathematics doesn't work out in my situation. However, it may work out for your situation. While I'm comfortable with fixing things when they break. However, as I get older (2021, I'm in my late 40s), my back gave out while I was disassembling my freezer... was lifting the door and then sudden pain. So, I can foresee that I may not always be able to repair and service my own equipment. Perhaps at that point, the extended warranty would make sense for me. I'd still read the fine print. For example, is it $65 and then if it breaks, you drop it off at Lowes? Does it have a deductible? What happens if they can't repair it? Does it cover both parts and labor? What if you can't drop it off? Does it cover onsite repair? I'm not one of those people who never buy extended warranties. For example, I have extended warranties on my phone and watch. Now, if you're asking if I think the pressure washer will break in six years... Depends on many factors. How much do you use it, how long do you let it idle, how do you store it, do you clean it after each use, do you store it indoors... I believe that under the best conditions, this or any other pressure washer will still break. I still have my gas-powered Simpson pressure washer with a Honda (consumer-grade) engine and even it has had issues. In my use case, I expect to get at least ten years. When I use my pressure washer it gets used 10 hours straight. So far, no problems. Greenworks support is not the best in my opinion. I still have an open ticket with them that I opened in early June about why the pressure I was seeing was 500 PSI lower. If this were Ryobi, which I've contacted in the past many times, my question would have been answered weeks ago. Ryobi's stuff breaks all the time, but their support is top-notch. I really wanted to buy a Ryobi pressure washer, but wanted to give Greenworks a try.
Thank you for watching. I wouldn’t use the tips provided for patio pavers. Instead, a surface cleaning attachment. However, if that’s all I had to work with and just needed to get it done, then I would start with the 40° tip to see if that worked. If not, then the next strongest tip and so on. The strongest tip is the turbo nozzle. The less cleaning you do with a pressure washer, the better.
@@TerryOtsubo Thanks for replying so quickly. I have looked at several surface cleaning attachments but don’t know which one would be best. Which one would you recommend for this pressure washer? I will be using it for brick patio and concrete driveway. Thanks again for a great video!
@@joecorbin3553 Anytime. I currently recommend the Greenworks 15-in 3100 PSI Rotating Surface Cleaner for Electric Pressure Washers opposed to the Ryobi 12 in. 2,300 PSI Electric Pressure Washers Surface Cleaner. This mainly due the pressure and diameter of the attachment. The larger diameter typically allows you to finish the job faster. Also, I wouldn't recommend any non-electric pressure washing surface cleaners as the GW 3000 unit doesn't have enough water volume to keep the spinners spinning. I hope this information is helpful. Have a good one!
The 'Ryobi 12 in. 2,300 PSI Electric Pressure Washers Surface Cleaner' was clearly the best. It seems to work better even than the 'Greenworks 15-in 3100 PSI Rotating Surface Cleaner for Electric Pressure Washers'.
The Simpson surface cleaner attachment didn't work with the Greenworks pressure washer. The wands inside spun, but not very fast. I'm guessing the Greenworks didn't have enough pressure and water volume to move the wands. It probably needs more than 1.2 GPM. The recording on the pressure gauge read only 300 PSI.
@@TerryOtsubo indeed, i get similar readings and im using a 1.5 orifice tip, sometimes the size is etched on the steel neck of the tip written like 00020 or 02000 for a 2.0 orifice
Thank you for watching the video. The nozzles are as follows: Soap, 0 Degree, 15 Degree, 25 Degree, 40 Degree, 1/4 in. quick connection I checked the manual and could not locate the orifice sizes for the attachments. However, according to Greenworks, "The orifice size is 3.0." for their generic set that has a maximum PSI rating of 2000. www.greenworkstools.com/pressure-washer-nozzle-tips-4-pack This seems larger than I would expect for an electric pressure washer with a 2000 PSI rating. So please take that with a grain of salt. www.ultimatewasher.com/nozzles-size-pressure-washer.htm According to the link above, the Gallons per minute (GPM) for such an orifice size would be 2.1 GPM at 2000 PSI and 2.6 GPM at 3000 PSI. However, the GPM rating is only 1.1 GPM for this machine using the most aggressive tip.
@@TerryOtsubo Thanks Terry! I contacted Customer Service at Greenworks Canada and here is the answer "All of our nozzles have an orifice size of 3.0, except the soap nozzle. "
Orifice 3.0 sound very fishy too me…. Base on Greenworks website this 3000 PSI machine is rated at 1.1 gpm When I plug-in the number I got nozzle size 1.27 (orifice). www.amazingmachinery.com/nozzle-calc.html www.mtmhydroparts.com/pages/nozzle-size-calculator
@@TerryOtsubo I came across this Greenworks 2700 PSI review, although he did that mentioned the stock orifice size but definitrly not 3.0 because he compared 3 nozzles size of the 40 degree (stock, 3.0 and 4.0) ruclips.net/video/33y79Ig2Pzc/видео.html 7:37 has the comparasion info.
Great video with facts. I would've like your opinion on the various accessories in the video as well as your opinion on the pressure washer itself. You've answered it in the comments though, thanks!
Thanks for the video and showing the MATCC III! Ohh man, I didn't expect to see such a psi drop on electric washers. How did you like the foam canon? After all this do you think the greenworks 3000 is priced correctly or is there other electric pressure washers lower in price that can perform close to the greenworks 3000? Do you think the greenworks 3000 can perform well at doing simple jobs at home? The gas pressure washer I borrowed was a Rioby 2900 psi and for me that is enough, only concern is if one day I wake up at 5 am and want to start my chores early I don't want to disturb my neighbors. Thank you once again
The Foam Canon was nice. The regular MATCC was not that great when compared to the MATCC III. In terms of price, that is a tough one. I think the 2700 PSI version would probably have had the same results. The pressure washer is loud, but not as loud as my Simpson 3000 PSI gas pressure washer. I had the pressure washer in my garage so I could wash the patio. It was quiet when it was in the garage. One thing that surprised me was that there was no noticeable pressure drop when using an additional 100 feet of hose. I was told that the tip elevation has more of an impact than the length of the hose in regards to pressure drop. Meaning, if the pressure washer was under my deck and I was on top of my deck pressure washing it, there would be a drop in PSI.
@@TerryOtsubo I ended up pulling the trigger on the GW 3000, only thing it's been few days since I place my order thru their page and they haven't email me with an update on my order. Looks like their customer service sucks lol
@@ShinyOwl I also contacted Greenworks support to request a digital manual. That took 10 days to get and required me to ping them again for it. So, I am with you about their response. It is pretty slow.
Green works has very poor and unresponsive customer service. I've tried email they don't respond to that either. Best approach is to call and wait on hold until your spot in the que cones up then talk with some one. Best time is early am.
Their customer service is poor. Too bad. Because Ryobi's is pretty good in comparison. I was thinking of switching some of my lawn tools to Greenworks, but think I will stay with Ryobi for those.
I have been looking at one of these to run a 15" Karcher surface cleaner, and for car detailing. Now I'm not sure if it'd be able to handle the surface cleaner. Hmm.
The problem is the GPM most of the surface cleaners require. If the Karcher 15" surface cleaner is made for electric, it should work.
Homeowner here. Patio, siding , car etc,
3000 is on sale for $349 and 2301 is $249 at Lowe’s. Thinking of saving the $100 and using that to buy a 25 foot uberflex extension, foam cannon and short wand. Thoughts?
Thanks!
Very nice video. I just bought one on Black Friday special, nice discount. Question, if the unit comes with a detergent tank, why people use the foam cannon container? How are they different?
Thank you for the comment. The foam cannon adds air to create the foam. It is adjustable. It can allows you to adjust the amount of soap, water and air basically. The down-tank on the pressure washer is more for things that don't need air mixed in. For example, I've seen some people pour Sodium Hydrochloride/bleach in it.
How much water flow using the different spray angles?
I didn't test that.
However, the rating is certified at 1.1 GPM or above 4 liters per minute. That is pretty standard with electric pressure washers. I do not think any electric pressure washer has the ability to exceed that flow rate (unless there is no tip attached).
@@TerryOtsubo thanks.
Wish it were around 1.8-2.0 gpm.
Having a high flow rate is the name of the game, helps both in rinsing and foam cannon shaving cream quality (w/ 1.1 valve)
@@lexist2112 I totally agree. A 2 GPM flow rate is needed to spin up some of those pancake-style surface cleaning attachments. I can't wait for someone to release an electric pressure washer that is 3000 PSI and 2.2 GPM.
I'm confused. It's rated for 3000psi, but on "idle" its 2500? And then the different tips give different pressures? Is there a regulator on it to adjust pressure? And if your pressure gauge is at the motor why would you get different pressures when you change your tip? The motor should be putting out the same pressure and your tip determines the power right?
There is no manual regulator adjustment. This is a quote from the Greenworks website:
"Featuring our patented JETTFlow™ Technology - the digitally controlled brushless motor automatically recognizes the selected nozzle, providing the maximum amount of consistent water flow. With our heavy-duty cast aluminum axial cam pump, this pressure washer delivers Better Than Gas™ performance with the convenience of clean sustainable power. "
I may have a defective unit. I'm going to contact them about why I cannot get a constant 3000 PSI with the 15 degree tip.
@@TerryOtsubo hi Terry, have you try to contact them? If yes what do they say?
@@DimplesDon9 I have to thank you for your question. I completely forgot to contact them. Your comment just reminded me to do so. I'm going to do it now before I forget again.
@@TerryOtsubo sounds good. Please let me know before I make a purchase. Really glad to see this topic.
@@DimplesDon9 Just a quick heads up, I sent Greenworks customer service an email shortly after replying to you on Saturday. Based on my prior experience with Greenworks's customer service, it may be a week or so before they respond. If they respond earlier, I will post what they say. Thanks again for reminding me to send them a note.
Will 1900 psi on the 40 degree nozzle chip car paint?
If you get close, I think it could damage the paint. For example, I took some clearcoat off the front bumper of one of my older cars a while back where there was a stone impact. So in the right conditions, it could happen.
How are the quick connect doing? Looking forward to getting some.
The quick connects are getting damaged. The ball bearings inside them cause grooves in the mating surface of the odd connectors. I think this is common behaviour across all brass fittings. So, it is to be expected and will eventually wear out and need replacing. The rubber gaskets are holding the water fine. No leaks.
thank you for testing and sharing this, along with others like OG. I need a PW for washing siding/fencing etc for paint prep on my rentals and wanted an electric one to avoid the hassle of gas, but still have close pressure. The listed specs vary too wide to be believable so it's very helpful to see actual pressures. The extra money is worth it with the time saved spent cleaning.
This is exactly what I was looking for. Thank you! I ordered mine earlier today.
I was taking screenshots of your test results throughout the video for future reference and then at the very end I saw you had all results listed. Hahaha. And yes, I took a screenshot of that as well! :) Thanks again!
Glad you found value in it!
What do you prefer for the average homeowner that wants to clean siding , a 25 foot driveway and porch concrete ? The Greenworks 2000 , 2300 or 2700 .. I doubt I need the GREENWORKS 3000. Just asking thanks
After using many different pressure washers for various things; such as driveway, siding and car, I find that having more pressure is better. Also, more flow is better for spinning those pancake-style surface cleaners. The small Ryobi surface cleaner for the electric pressure washers is good, but I have a lot of driveway. A larger diameter one would have been much faster but would require a larger pressure washer. With that said and with what I've seen online concerning the Greenworks 2700 and my own tests with the 3000 PSI pressure washer, I'd probably have save some money if I just picked up the 2700 PSI. The testing that I have seen shows pretty much the same results that for the 2700 PSI washer that I saw in my tests for the 3000 PSI washer.
@@TerryOtsubo Thanks for the knowledge and answering
I purchased this last night and didn’t get the extended warranty for $65.00 for three years beyond the manufactures warranty. I’m wondering if I should go back and add the warranty or not. Purchased from Lowe’s. What’s your suggestion ? Thank you
I didn't get the extended warranty.
I typically don't get the extended warranty. I use my pressure washer once every two to three months. I hope to get at least 10 years out of it. The only things I can imagine breaking are the motor and pump. Everything else, I probably can fix with stuff I keep around in my workshop. I'm not saying that the motor and pump would break, but if they did, I can't imagine them being more expensive than the blower motor in my HVAC system, which can be purchased for under $100 USD.
The mathematics doesn't work out in my situation. However, it may work out for your situation.
While I'm comfortable with fixing things when they break. However, as I get older (2021, I'm in my late 40s), my back gave out while I was disassembling my freezer... was lifting the door and then sudden pain. So, I can foresee that I may not always be able to repair and service my own equipment. Perhaps at that point, the extended warranty would make sense for me.
I'd still read the fine print. For example, is it $65 and then if it breaks, you drop it off at Lowes? Does it have a deductible? What happens if they can't repair it? Does it cover both parts and labor? What if you can't drop it off? Does it cover onsite repair?
I'm not one of those people who never buy extended warranties. For example, I have extended warranties on my phone and watch.
Now, if you're asking if I think the pressure washer will break in six years... Depends on many factors. How much do you use it, how long do you let it idle, how do you store it, do you clean it after each use, do you store it indoors... I believe that under the best conditions, this or any other pressure washer will still break. I still have my gas-powered Simpson pressure washer with a Honda (consumer-grade) engine and even it has had issues. In my use case, I expect to get at least ten years. When I use my pressure washer it gets used 10 hours straight. So far, no problems.
Greenworks support is not the best in my opinion. I still have an open ticket with them that I opened in early June about why the pressure I was seeing was 500 PSI lower. If this were Ryobi, which I've contacted in the past many times, my question would have been answered weeks ago. Ryobi's stuff breaks all the time, but their support is top-notch. I really wanted to buy a Ryobi pressure washer, but wanted to give Greenworks a try.
Have you used this much since? I more look for long term reviews rather than out of the box
I've used it for over 8 hours straight two months back. It worked well.
I bought the pressure washer today. Which nozzle would you recommend using on a brick paver patio? Thanks!!
Thank you for watching. I wouldn’t use the tips provided for patio pavers. Instead, a surface cleaning attachment. However, if that’s all I had to work with and just needed to get it done, then I would start with the 40° tip to see if that worked. If not, then the next strongest tip and so on. The strongest tip is the turbo nozzle. The less cleaning you do with a pressure washer, the better.
@@TerryOtsubo Thanks for replying so quickly. I have looked at several surface cleaning attachments but don’t know which one would be best. Which one would you recommend for this pressure washer? I will be using it for brick patio and concrete driveway. Thanks again for a great video!
@@joecorbin3553 Anytime. I currently recommend the Greenworks 15-in 3100 PSI Rotating Surface Cleaner for Electric Pressure Washers opposed to the Ryobi 12 in. 2,300 PSI Electric Pressure Washers Surface Cleaner. This mainly due the pressure and diameter of the attachment. The larger diameter typically allows you to finish the job faster. Also, I wouldn't recommend any non-electric pressure washing surface cleaners as the GW 3000 unit doesn't have enough water volume to keep the spinners spinning. I hope this information is helpful. Have a good one!
@Terry O: How was the experience with any of the surface cleaners, did they actually clean the surface under the surface cleaner?
The 'Ryobi 12 in. 2,300 PSI Electric Pressure Washers Surface Cleaner' was clearly the best. It seems to work better even than the 'Greenworks 15-in 3100 PSI Rotating Surface Cleaner for Electric Pressure Washers'.
Sorry if I missed it, did you ever test the Simpson surface cleaner? I didn't find it in the video.
The Simpson surface cleaner attachment didn't work with the Greenworks pressure washer. The wands inside spun, but not very fast. I'm guessing the Greenworks didn't have enough pressure and water volume to move the wands. It probably needs more than 1.2 GPM. The recording on the pressure gauge read only 300 PSI.
Thank you!
@@CodyFlock You bet! Glad I could help.
This was a great review. Only thing I could have asked for would be a test with wider orifice tips.
You are right. The orifice size matters, especially for the pancake style surface cleaners.
@@TerryOtsubo what orifice size were you using with the 15, 25 and 40 nozzles?
@@mainsource8030 I am not sure. Greenworks says 3.0 across the board, but this seems way too large.
@@TerryOtsubo indeed, i get similar readings and im using a 1.5 orifice tip, sometimes the size is etched on the steel neck of the tip written like 00020 or 02000 for a 2.0 orifice
Great video with good info. Do you happen to know the nozzle size?
Thank you for watching the video.
The nozzles are as follows:
Soap, 0 Degree, 15 Degree, 25 Degree, 40 Degree,
1/4 in. quick connection
I checked the manual and could not locate the orifice sizes for the attachments.
However, according to Greenworks, "The orifice size is 3.0." for their generic set that has a maximum PSI rating of 2000.
www.greenworkstools.com/pressure-washer-nozzle-tips-4-pack
This seems larger than I would expect for an electric pressure washer with a 2000 PSI rating. So please take that with a grain of salt.
www.ultimatewasher.com/nozzles-size-pressure-washer.htm
According to the link above, the Gallons per minute (GPM) for such an orifice size would be 2.1 GPM at 2000 PSI and 2.6 GPM at 3000 PSI. However, the GPM rating is only 1.1 GPM for this machine using the most aggressive tip.
@@TerryOtsubo Thanks Terry! I contacted Customer Service at Greenworks Canada and here is the answer "All of our nozzles have an orifice size of 3.0, except the soap nozzle.
"
Orifice 3.0 sound very fishy too me….
Base on Greenworks website this 3000 PSI machine is rated at 1.1 gpm
When I plug-in the number I got nozzle size 1.27 (orifice).
www.amazingmachinery.com/nozzle-calc.html
www.mtmhydroparts.com/pages/nozzle-size-calculator
@@john7641 Exactly what I was thinking. I wish I had a gauge small enough to measure it.
@@TerryOtsubo I came across this Greenworks 2700 PSI review, although he did that mentioned the stock orifice size but definitrly not 3.0 because he compared 3 nozzles size of the 40 degree (stock, 3.0 and 4.0)
ruclips.net/video/33y79Ig2Pzc/видео.html
7:37 has the comparasion info.
Awesome info! Thanks!
Great video with facts. I would've like your opinion on the various accessories in the video as well as your opinion on the pressure washer itself. You've answered it in the comments though, thanks!
Thank you for watching and thank you for the feedback! Shooting and editing this video taught me a lot. Some things didn't go as planned.
Thanks for the video and showing the MATCC III!
Ohh man, I didn't expect to see such a psi drop on electric washers. How did you like the foam canon? After all this do you think the greenworks 3000 is priced correctly or is there other electric pressure washers lower in price that can perform close to the greenworks 3000? Do you think the greenworks 3000 can perform well at doing simple jobs at home? The gas pressure washer I borrowed was a Rioby 2900 psi and for me that is enough, only concern is if one day I wake up at 5 am and want to start my chores early I don't want to disturb my neighbors. Thank you once again
The Foam Canon was nice. The regular MATCC was not that great when compared to the MATCC III. In terms of price, that is a tough one. I think the 2700 PSI version would probably have had the same results. The pressure washer is loud, but not as loud as my Simpson 3000 PSI gas pressure washer. I had the pressure washer in my garage so I could wash the patio. It was quiet when it was in the garage. One thing that surprised me was that there was no noticeable pressure drop when using an additional 100 feet of hose. I was told that the tip elevation has more of an impact than the length of the hose in regards to pressure drop. Meaning, if the pressure washer was under my deck and I was on top of my deck pressure washing it, there would be a drop in PSI.
@@TerryOtsubo I ended up pulling the trigger on the GW 3000, only thing it's been few days since I place my order thru their page and they haven't email me with an update on my order. Looks like their customer service sucks lol
@@ShinyOwl I also contacted Greenworks support to request a digital manual. That took 10 days to get and required me to ping them again for it. So, I am with you about their response. It is pretty slow.
@@TerryOtsubo have you used a pressure washer broom? I am on the market for one, I am just afraid it will leave marks of the floor.
@@ShinyOwl I've never tried a water broom. I just don't have a good use case for one. What would you use it for?
Green works has very poor and unresponsive customer service. I've tried email they don't respond to that either. Best approach is to call and wait on hold until your spot in the que cones up then talk with some one. Best time is early am.
Their customer service is poor. Too bad. Because Ryobi's is pretty good in comparison. I was thinking of switching some of my lawn tools to Greenworks, but think I will stay with Ryobi for those.