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Good video, but how do we explain the absense of pause conditions ? Sometimes it becomes a mandate to pause the SLAs for cases like fulfiller waiting for an info

And speaking of ServiceNow reporting, have you checked out my Joy of Reporting playlist? ruclips.net/p/PLkQDoKoP0MANyQVOGxtP5zChkVpFqMibd

Can you do this via subject over body?

If you're new to ServiceNow scripting and enjoyed this video, check out my video about making your queries SAFE! ruclips.net/video/XQxZnRwKcws/видео.html

Zip file is having a json file. Is there a way to get the content from the json file? The json file is around 42 MB.

Why do you record so rarely?

Good stuff. Thanks for sharing

If you want to use the script I tested with, go to this thread on the ServiceNow Community www.servicenow.com/community/developer-blog/addextrafield-video-evidence-of-query-performance-gains/ba-p/3127640

When it comes to scheduled scripting, if your Scheduled Script Job isn't a one-liner that just calls a Script Include (where you have all the code for the job), you're probably making your own future self's life more difficult. I'd probably still opt for the Scheduled Script Job as you can't search inside FD Actions via code search, and trying to understand why certain records are being created at suspiciously regular intervals can be a little tricky if you can't use code search. Otherwise, a really good sales pitch for the FD!

Hi Robert, I have lookup records action in my flow using that I want delete multiple records but the out put of lookup records action records is truncated due to the long sys_id's. As per existing solution from service now allows only 466 records .But in my case I have more records is there any way how we can achieve this. Could you please provide any solution for this?

Fantastic content once again, Robert. Nice work.

Thank for video background music is nice

I don't remember seeing or using .config during the skillbridge. That's a huge benefit! As soon as I saw that, I instantly thought of a couple instances where I would have used that. Thank you.

I really loved this video. Nice work!

I'll need to try eating my lunch through my eyeballs, may be less fattening that way :) Great vid, as always !

nice

This is very helpful; and super succinct! Thank you!

I've been in the the mortgage biz for 20+ years. Cathy hit it on the nose w/ the dashboard. Great job!

Hi Robert does this still work in Washington? I'm having issues and I have ran into the issue the action is not returning any email variables I'm getting the following message in the logs *** Script: Cannot read property "1" from null am i missing some configuration on the action?

Is there a way to get a sample of the document you showed here

This is great! But what if we want to add the attachment from the email to the RITM it creates?

Thanks Robert.

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Thank you for this session! I have problem to get catalog item variables into notification. I searched everywhere but found nothing, but I found the answer here. So easy and straightforward. No need to create a email script. No need to code. Thank you so much!

Thanks Robert for this -- very helpful, although I am still running into an issue with resolving the name-value pairs. The HTML in the received email contains an HTML table with two columns, name on the left and value on the right. The parser is unable to pull data from it. Have you heard of this issue?

Great job Kathy on this use case! I loved the application, the co-presentation, the editing and I feel like I actually learned something about loan processing. Nice find Robert!

Hi, would this also work for the case where I need to unzip a file that has folders that contain json files (from which I need to create records in SN?) Or is it only applicable if there are attachments directly in the zip file? Thanks :)

It's awesome how you managed to incorporate all of these different processes into one. Excellent work Kathy!

This is an absolutely fantastic use case!

Love this. I See so many small to Medium sized firms which really need servicenow but cant afford it😢. There is a huge Potential

Love the video. Decision tables might also help manage some of the different loan types! My new favorite.

Are you thinking about getting into ServiceNow? This playlist may help ruclips.net/p/PLkQDoKoP0MAPkaMOjKCKMXCpAVPv9bWQM

Very nice video! This is why it's awesome to have people from other industries bring their unique perspective into the ServiceNow ecosystem. I also really liked Kathy's retrospectives at the end of the video. Very strong individual!

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I liked this video a year ago when I first watched it. Now that I am watching it again to help set it up I like it even more. Thank you for the helpful content.

Just in case anyone is wondering, if you trying this on a PDI, you need to activate the 'ServiceNow IntegrationHub Professional Pack' plugin via the Instance Action in the 'My Instance' section of the Developer site.

This is awesome! Been looking for this for months! Big thanks!

One of your best videos.

Good explanation - thank you

Hey Rob, been in BMC Remedy for more then 9 years thinking to transit to Servicenow - do u have a like a MAP how and where to start my transition

Thank you very much Robert, very handy trips indeed.

This is the development content I would love to watch more ! Keep doing the gr8 job ! thx !

Thanks, Rob. I just finished the NextGen program, and I have my PMP, ITIL 4, CSA, & I'm working on the CIS ITSM. I also have a few micro certs, including Flow Designer. I have PM experience from Transportation & Logistics. However, my goal is to move into IT Project Management. What roles should I be focused on within ServiceNow given my experience & credentials? What other certifications should I look into? Thanks!

Hello Robert, I am facing issue to populate the reference field and Date/Time field through Email variable (Name/Value). Any help would be appreciated!

Diff between look up record vs look up records actions? since it seems like all you need to do is confirm if one record exists.

Excellent simple explanation. Now if we all could just remember that existing as a group member who can be assigned a task consumes a license. Being eligible to read anything consumes a license. Always being careful who can see what to avoid being fined for it later. Waking up in cold sweat shouting "Which license is covering it?!" Sorry i digress.. Your vids are great!

This is wonderful content! thanks a lot Duke. This is going to be useful for the interview I am conducting for an architect position.