ServiceNow developer extraordinaire John Dahl also suggests the following: "I think I would prefer to use a catalog item to manage the system properties because you can do lookups and use friendly names for the end user. Having them do manual lookups and even know what a sys_id is would be asking too much for many users." Fantastic advice since sys_properties can only handle strings, not references.
That's what we were doing in my recent assignment. We organized everything around Catalog Items and we granted Product Owners the possibility to edit a few things on production directly. Anyway, I see a lot of value in creating sys properties for other purposes, technical-wise.
you have the best training videos! I viewed one about how to 'auto-close' overdue tasks using flow designer. Very helpful! Could you make one for this? in my catalog, i have a catalog item, let's call it 'backup' I created the flow with flow designer. it creates the REQ then has the RITM, and the SCTASK. once the SCTASK is closed as complete, it automatically closes the RITM, but the main REQ stays open as approved... What do i add to the Flow to get the REQ to close as complete when the RITM is closed?
Appreciate the feedback John. By default, REQs close after all subservient RITMS close. I suspect your issue isn't flow related, but some other complication.
I just impersonated a non-admin user within my company who can access assignment groups however, I can't get the sys_id number anyhow. I don't have in the menu an option to "Copy sys_id" or "Show XML". How this user can identify sys_id without actually asking admins for that? Maybe I am missing something. Great video Robert. Thank you.
Check the comment I posted from John Dahl. A process owner getting sys_id's would definitely be a problem. However, sys_id's aren't the only reason to use sys_properties.
What is the best way to become a servicenow professional as an industrial engineer? I'm not a developer and I don't know too much about systems. I think performance analytics is an excellent tool in order to work as data analyst or business analyst. How much marketeable is a PA specialist currently?
ServiceNow DevMVP Kieran found this great KB Article on "ignore cache"
support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000746
ServiceNow developer extraordinaire John Dahl also suggests the following:
"I think I would prefer to use a catalog item to manage the system properties because you can do lookups and use friendly names for the end user. Having them do manual lookups and even know what a sys_id is would be asking too much for many users."
Fantastic advice since sys_properties can only handle strings, not references.
That's what we were doing in my recent assignment. We organized everything around Catalog Items and we granted Product Owners the possibility to edit a few things on production directly. Anyway, I see a lot of value in creating sys properties for other purposes, technical-wise.
you have the best training videos! I viewed one about how to 'auto-close' overdue tasks using flow designer. Very helpful! Could you make one for this? in my catalog, i have a catalog item, let's call it 'backup' I created the flow with flow designer. it creates the REQ then has the RITM, and the SCTASK. once the SCTASK is closed as complete, it automatically closes the RITM, but the main REQ stays open as approved... What do i add to the Flow to get the REQ to close as complete when the RITM is closed?
Appreciate the feedback John. By default, REQs close after all subservient RITMS close. I suspect your issue isn't flow related, but some other complication.
@@robertthedukefedoruk5607 Thanks for the quick response! Could you give me some pointers on where to possibly start? What to look for? Where to look?
DUH, just watched the video... 'Incident Management Properties' here was the culprit THANKS! YOU ROCK!!
I just impersonated a non-admin user within my company who can access assignment groups however, I can't get the sys_id number anyhow. I don't have in the menu an option to "Copy sys_id" or "Show XML". How this user can identify sys_id without actually asking admins for that? Maybe I am missing something.
Great video Robert. Thank you.
Check the comment I posted from John Dahl.
A process owner getting sys_id's would definitely be a problem.
However, sys_id's aren't the only reason to use sys_properties.
What is the best way to become a servicenow professional as an industrial engineer? I'm not a developer and I don't know too much about systems. I think performance analytics is an excellent tool in order to work as data analyst or business analyst. How much marketeable is a PA specialist currently?
Way too deep a topic to address in a youtube reply. Find me on LInkedIn and connect there. We can set up a coaching session if you need.