Видео

What was the room number? My first cruise with them will be on the 5th of this month. I'll be checking thoroughly!

They had a cart, they just didn’t want your stuff on it. I would have been freaked out at being told I needed to sleep in that room. It’s ridiculous that you had to take time out of your trip to pursue compensation,especially after finding out the room had a history.

Yall were a WHOLE LOT CALMER THAN ANYBODY!!!…😳

Bed bugs can live for a year with no food!! 🤦🏽‍♀️

I would have stayed on deck. Bed bugs “ain’t no joke”…🤦🏽‍♀️

One lady got bitten on another cruise line…🤦🏽‍♀️

Im so sorry you went through that experience

You should give the cabin number so future cruisers can be on the lookout. We are sailing on Regal Princess next month. I hope it’s not our cabin! Also, wonder if there were other cabins onboard with bedbugs. They get around.

Are you kidding me? You should definitely be refunded for the entire cruise AND they should give you an additional cruise! Especially as they knew there was an issue with that room. You all are too kind.

I was suppose to cruise tomorrow. I watched this video and then received a message saying my boarding is delayed due to ship needing deep cleaning as gastrointestinal virus contracted by passengers on previous sailing. Glad I purchased premium cancellation - I just cancelled my cruise and I'm ok with that as I feel I may have dodged a bullet

I'm so aorry this happened to you! We're leaving on RP on Sun & I posted about this on our FB page. I believe the admin took it down for some reason, i feel the need to warn my fellow cruisers, don't they have a right to make that decision? You were far enough away from our cabin #, I feel a little better about it. But ngl, I'm freaking out.😬

I am going on the regal princess in 4 days I just bought myself a black light uv flashlight to inspect for bugs thank you for the recommendations this isn’t something I would have considered otherwise. Just curious if you purchased travel insurance can you contact them for compensation?

Write a letter not email, phone call, write a letter and tell them and include pics if you have them.

We need the room number of the room with the bed bug

Bed bugs have infected smartphones! They could have crawled in to your hair dryer. This was despicable how Princess responded.

I would have slept in a chair and put my suitcase in the shower with the shower door closed! I would never sleep in a room with known bed bugs

You can’t let them push you around! But you did! I can’t believe you slept in that room. I’m sorry that you had such a serious incident. I would not have been discreet. They bullied you!

Were you in a mini suite? So sorry for your experience

We just disembarked today. I was in A224. Please tell me that wasn’t our room! I’m itching just thinking about it! I’m so sorry you experienced this.

Nope, nope, nope. There is no enduring sleeping with bedbugs! If all this happened, as you said, they would be paying all my expenses PLUS comping me for scars I had weeks later!

Terrible what was the cabin number and type of room?

You are doing a disservice to future cruisers if you do not report this to Princess Corporate. Not only does a full fumigation need to be done to that room, and surrounding ones, the lack of responsiveness and poor customer service needs to be addressed. This will shed a bad light on their reputation-esp as Princess is seen as a luxury line! At the very least you deserve a FULL refund, and probably a future cruise credit. Being assertive is not being aggressive, and you certainly had cause to advocate for yourselves.

Ouch. That's insane. I think I would have slept on a couch in the lounge. 🥹

thank you for sharing your experience. From a customer service standpoint, the way you were treated by Princess is actually appalling! It makes me very hesitant to cruise with them, or at least i know that i will have to fight tooth and nail for the bare minimum of problem resolutions. I'm so sorry that you basically had half your cruise ruined by dealing with this MAJOR issue! You are so sweet and beyond understanding in this horrid situation.

I have always checked for bed bugs . I carry a flashlight and the first thing I do is pull all the covers from one corner up and check the mattress then the seams , the headboard, under the bed too....if your in a hotel leave the top sheet on the mattress and run a hot iron over it. The best bugs will show up instantly there attracted to the warmth. I put my luggage in the bathroom tile floor or in the tub in a hotel and leave it there...I wiped my luggage before taking them inside my home and plastic cover them for storage. Kinda of a pain in the arse but 🤷‍♀️

I would never take another Princess cruise! Yes, bed bugs are everywhere but the lack of concern and their treatment of you was horrible.

Princess did not handle this situation well. 😢

My husband & I are taking sky princess next month…. I’m getting one of those lights. I’m sooo sorry this happened to you. Thank you for sharing this experience. We will keep all this in mind.

All cruise lines took out huge loans to avoid bankruptcy during the 2+ years there were no sailings (COVID). Now they have to pay back those loans, so cruise lines are being stingier all around. Sorry for your bug experience. They should have been more sympathetic and given you better compensation.

Bedbugs???? Oh heck no, one of those officers needs to give up a cabin!

I've even heard of bed bugs getting transferred on luggage while in overhead bins in flight, almost makes me want to quit traveling.

If u brought them u would of had bites before u got on the ship!!!!

What was your room number?

Sounds heartbreaking that this happened to you both🥺. They should have done better by you🤬

I mainly travel on Princess and this customer service is unacceptable!

We had customer service issues with Princess on our last cruise in September. It was our last Princess cruise for sure and other than maybe another European river cruise I don’t think I will ever step foot on another cruise ship. We asked for compensation that offered us $20 credits each to use onboard. We told them to keep their credits. We did find bedbugs in our room when we sailed on Celebrity. Nowhere is safe from them. I itch just thinking about hotels.

it is unacceptable to not refund you 100%. i would refuse to return to that ship.

I definitely would have slept in a public space. I never would have returned to that room. If you had brought them with you, wouldn't you have bites when you arrived? They should have compensated you for the entire cost of the cruise!

What cabin number? I don’t want to book any clients in that cabin

Unacceptable to have to spend ONE night with bedbugs.

I am going on a cruise to Antarctica with my Dad next month and we are going on the Sapphire one of Princess cruise lines and I am planning on bringing a black light with me to check for Bed Bugs thank you for sharing this video

WTF! Go sleep on a couch in a main lobby. Take your luggage and tell everyone you see on the ship. That's bs. No, you didn't bring them. You would have noticed them in your rental. Don't commend your steward in room 1. He knew there were bugs and ignored it.

Dude looks like Graham Greene.

I'm so sorry this happened to you. What a horrible experience.

Steam beats pesiicides! Pesticide reisstanace has risen 1500% and more. They did the right thing by steaming your luggage. Regardlesss of who bought them containment has to be immediiate!Cheqk every matresss/nedding at every hotel before you lide down always!

OMF-They should have re-assigned you another suite ASAP! Room must be qurantined ASAP!

Any bed bug bites to prove?

I would have slept in a chair in front of guest services or medical …

I’m going on the regal in march! 😮

Hate shower curtains! B