They had a cart, they just didn’t want your stuff on it. I would have been freaked out at being told I needed to sleep in that room. It’s ridiculous that you had to take time out of your trip to pursue compensation,especially after finding out the room had a history.
You definitely should write to upper management of Princess and receive full compensation as others have. It’s not fair for the way they handled the situation with you guys. You have to stand firm with management.
We had a somewhat similar experience on Oceania. My girlfriend woke up on the first morning with what, in retrospect, were bites. On the second morning we definitely had bites and immediately called our cabin steward, who called a supervisor. Within a short period of time they confirmed we had bed bugs. We had found them in the bed and under the bed, along the wall. We were immediately moved to another cabin. Like you they took everything for cleaning/sterilizing. They delivered almost everything back to our new cabin by that evening. Anything not to be sterilized they moved to our new cabin for us. We did not ask for compensation as it is entirely possible that we brought them on board. They suggested we went to Medical to get cream for them. They did not charge us. Now we check each time we check into a hotel room or cabin. It is unfortunate that Princess gave you such a run around. They should have immediately moved you and also taken care of the problem that evening. Their handling of the medical expenses is inexcusable.
You should give the cabin number so future cruisers can be on the lookout. We are sailing on Regal Princess next month. I hope it’s not our cabin! Also, wonder if there were other cabins onboard with bedbugs. They get around.
The crew making you stay in the for the 1st night is unforgivable. When the Supervisor confirmed the problem and said they would fix your problem in the morning is just crazy. Never unpack your suitcase until you do a bed check, and you get out of there if you find bed bugs. Sleep on the floor in front of guest assistance before you even think about returning to your cabin
How do you check for bed bugs? What is the black light and where do you get them. What room number was the infested one. We're going on this ship, hopefully in 2026. Cheers
I am going on a cruise to Antarctica with my Dad next month and we are going on the Sapphire one of Princess cruise lines and I am planning on bringing a black light with me to check for Bed Bugs thank you for sharing this video
@retirementincolor I am going with my 91 year old Dad .He was there 2 years ago and he wanted to go back .My Dad was traveling alone and after this years trip he came home and I told him I worry about him to much when he was traveling alone so I told him to find a traveling partner but he didn't so we both are going to Antarctica together this will be a memorable trip.
Bed bugs are one issue. Your treatment was unacceptable. We were booked on the Regal Princess for a January cruise but cancelled when they changed the itinerary due to ongoing electrical problems. This was the same issue that kept the ship in Galveston Port for 3 weeks back in November after it arrived from its transatlantic trip. I did not feel comfortable going on a ship that has had ongoing electrical problems for 3 months. It may be time for a dry dock.
Our sailing was the first one back after they were in wet dock for 3 weeks. I'm surprised they are still having engine issues, that is a bummer. I heard the change was an overnight in Roatan. I actually love when itineraries have an overnight because it gives more time to explore the port. It poured rain while we were in Roatan, so I'd love to get back there someday.
@@retirementincolor yes there are 3 or 4 sailings where they dropped Costa Maya and inserted an overnight in Roatan to "Continue troubleshooting an electrical issue". So only 2 ports on a 7 day cruise which does not really bother me as we tend to stay on the ship as all the cruise lines go to the same ports out of Galveston and we have been to all of them so many times. it is the apparent reliability issue that concerns me.
They have drug sniffing dogs on cruise ships-they should haver bed bug sniffing dogs. Smoking is the most inconsiderate drug in the world and yet they allow that!
@@retirementincolor I'm sorry, but even IF that were true, they could have switched out the mattress at the bare minimum! I'm absolutely sure that there was SOMEWHERE they could move you to rest in comfort. There's NO WAY i would have stayed in that cabin knowing there were bugs of ANY KIND in the bed! And frankly, if they treated me like that, i would have become slightly louder at the guest services desk.
thank you for sharing your experience. From a customer service standpoint, the way you were treated by Princess is actually appalling! It makes me very hesitant to cruise with them, or at least i know that i will have to fight tooth and nail for the bare minimum of problem resolutions. I'm so sorry that you basically had half your cruise ruined by dealing with this MAJOR issue! You are so sweet and beyond understanding in this horrid situation.
Okay yes it may have been a very slim possibility you brought the bed bugs in however, were you ever bitten before this night you slept in the bed? Did you take the bedding off and actually look under the mattress? If they were already under the mattress or snuggled into the corners of the mattress, then the bed bugs have already been established there before you checked in.
We did not have any bites prior to the first night of the cruise. We were told after the inspection they found them under the carpet, plus we were told by a staff member the room had a history of bed bugs.
Oh great... Well at least take heart that you guys did not cause this and I sure hope that in the future that the princess Cruise line decides to fumigate their cruise ship. I'm so sorry you guys had that experience. I've never been on a cruise and probably will never go on one. On to bigger and better things! ❤❤❤ @@retirementincolor
You should consider cruising as it is a great bang for your buck. I love having someone do the cooking, making my bed, and cleaning my room. Plus, you get to visit some great places without having to pack, unpack etc. Thanks for stopping by and watching our video ❤️
Bed bugs were found under the cabin carpet on previous sailings. The potential for blood borne illnesses should warrant a cabin change. Several fails on this issue should have provided medical bill coverage, flight home with full credits or 100% refund.
My husband & I are taking sky princess next month…. I’m getting one of those lights. I’m sooo sorry this happened to you. Thank you for sharing this experience. We will keep all this in mind.
You are doing a disservice to future cruisers if you do not report this to Princess Corporate. Not only does a full fumigation need to be done to that room, and surrounding ones, the lack of responsiveness and poor customer service needs to be addressed. This will shed a bad light on their reputation-esp as Princess is seen as a luxury line! At the very least you deserve a FULL refund, and probably a future cruise credit. Being assertive is not being aggressive, and you certainly had cause to advocate for yourselves.
I am going on the regal princess in 4 days I just bought myself a black light uv flashlight to inspect for bugs thank you for the recommendations this isn’t something I would have considered otherwise. Just curious if you purchased travel insurance can you contact them for compensation?
@retirementincolor I would make a claim for damages. Tell them you were denied a new room because the ship was full capacity provide receipts that it was acknowledged by the cruise line that there was an infestation explain the distress of having to stay in the infested room you had no choice but to throw everything out. And provide the photos of the rashes. Some insurances cover travel inconvenience benefit mostly to cover the expense of having to switch hotels but maybe they can do something for you. Maybe you’ll get lucky and get a full refund for the room portion of your trip. Please keep me posted
@ @retirementincolor I would make a claim for damages. Tell them you were denied a new room because the ship was full capacity provide receipts that it was acknowledged by the cruise line that there was an infestation explain the distress of having to stay in the infested room you had no choice but to throw everything out. And provide the photos of the rashes. Some insurances cover travel inconvenience benefit mostly to cover the expense of having to switch hotels but maybe they can do something for you. Maybe you’ll get lucky and get a full refund for the room portion of your trip. Please keep me posted
We had customer service issues with Princess on our last cruise in September. It was our last Princess cruise for sure and other than maybe another European river cruise I don’t think I will ever step foot on another cruise ship. We asked for compensation that offered us $20 credits each to use onboard. We told them to keep their credits. We did find bedbugs in our room when we sailed on Celebrity. Nowhere is safe from them. I itch just thinking about hotels.
It is tough to lay blame on a cruise ship as bed bugs are mostly brought in by one passenger who may have spent one night in a cheap hotel. We just have to be lucky to be in the room being assigned. Yes, check under the mattress and cushion after you check-in.
My wife and I are booked for a Panama Canal cruise on Princess in January of 2025. We have been cruising Princess for 12 years and I am not sure if we will continue cruising after this cruise. Princess is not what it once was, and we stay in a full suite.
You are 100% correct!! I started cruising in 1996 and have been on SEVERAL cruises all over the world. Mostly we have cruised RCCL. Became Diamond members even and had MANY wonderful times; but like you said: cruising has CHANGED completely so we gave up Royal 4 years ago in favor of our 1st Princess cruise last year. Unlike Royal we found Princess to be more considerate of it's passengers and we were scheduled to cruise again on Regal 11/11/24 but ours and many others were canceled do to issues with the ship. When I started cruising it was so LOVELY, in every way. The cruiselines cared about loyalty and spared no expense making your trip memorable but lately I hear more and more about bedbugs, RUDE nasty people, fighting , drug smoke inundating others cabins or balconies, loud music,... etc,etc, etc. We are currently booked on the Princess Regal for an 8 day cruise departing 11/30/25.( IF) we get through this one unscathed I believe it will be our last as the whole cruise industrywide (EVERY ship, EVERY line) is becoming more and more disgusting in EVERY WAY!
Never enter a hotel room or cabin without first doing a thorough bed bug check with a good quality torch. Leave all your belonging in the bathroom shower or bath. Once the room is thoroughly checked only then are you safe to unpack , sit etc
I have always checked for bed bugs . I carry a flashlight and the first thing I do is pull all the covers from one corner up and check the mattress then the seams , the headboard, under the bed too....if your in a hotel leave the top sheet on the mattress and run a hot iron over it. The best bugs will show up instantly there attracted to the warmth. I put my luggage in the bathroom tile floor or in the tub in a hotel and leave it there...I wiped my luggage before taking them inside my home and plastic cover them for storage. Kinda of a pain in the arse but 🤷♀️
Why do you say that the problem is fixed? They said in the video that the staff told them that the cabin had the same bed bug problem weeks ago, before the engine fix problem in Galveston. I would like to know what cabin it was.
@@retirementincolor could you please advise of the room number. I will be on the regal in one week and don’t want to be in that room. Bed bugs are extremely hard to kill.
They have good protocols to get rid of the bugs. I don't know why I'm so hesitant to blast the cabin number, but we did a room tour of the cabin in this video here on our Day 1: ruclips.net/video/LBxVle07vXc/видео.html
Nope, nope, nope. There is no enduring sleeping with bedbugs! If all this happened, as you said, they would be paying all my expenses PLUS comping me for scars I had weeks later!
All cruise lines took out huge loans to avoid bankruptcy during the 2+ years there were no sailings (COVID). Now they have to pay back those loans, so cruise lines are being stingier all around. Sorry for your bug experience. They should have been more sympathetic and given you better compensation.
I definitely would have slept in a public space. I never would have returned to that room. If you had brought them with you, wouldn't you have bites when you arrived? They should have compensated you for the entire cost of the cruise!
It’s been over 20 yrs now but we brought small roaches home from the Bahamas in our suitcases. What a nightmare. We knew we brought them home because they were not native to Miami so it made sense.
Are you kidding me? You should definitely be refunded for the entire cruise AND they should give you an additional cruise! Especially as they knew there was an issue with that room. You all are too kind.
Boy they got really lucky with you in terms of who this could happen to. The room had a history. Made you stay in that room that night? Had to actually ask for compensation? And so an excursion? If that had happened to me it would have been at least 50% of the cruise back which represents the time it sounds like it took to get this resolved and probably you were still itching, Nope Princess would not get me back after that treatment, Yes this can happen. Clearly it has in that cabin before and they did not take the proper precautions. I am betting others have had the same experience. Thanks for sharing this.
Thank you for your feedback. We did end up enjoying our cruise in the end, but perhaps we were a bit too lenient about the whole situation in the long run.
@@retirementincolor They sure as heck would be aware of it had it been ME in your shoes! LOL there's no way i would have put up with all that constant runaround.
I'm so aorry this happened to you! We're leaving on RP on Sun & I posted about this on our FB page. I believe the admin took it down for some reason, i feel the need to warn my fellow cruisers, don't they have a right to make that decision? You were far enough away from our cabin #, I feel a little better about it. But ngl, I'm freaking out.😬
Please don't freak out because we ended up having a great time and Im sure you will too. Just be diligent and look at the bed for signs of bugs whenever you travel. Have a great time on your cruise!
@@retirementincolorI posted your video on ours & another Facebook group and I think admin took them down. You're super kind and patient, I can tell in your voices you really enjoy cruising and don't want to ruffle feathers. Thank you for warning others. Congrats on your lake home and retirement 🌞
Thank you so much. We are very excited about our lake home. It's been a busy week but we hope to post an update video soon about the progress. Thank you also for sharing our video, even if it got taken down 😊
You can’t let them push you around! But you did! I can’t believe you slept in that room. I’m sorry that you had such a serious incident. I would not have been discreet. They bullied you!
who wants to spend thousands to get eaten; and personally i have had all my whites ruined using cruise wash. they all turned yellow and i had to toss them. next time i will file a complaint.
WTF! Go sleep on a couch in a main lobby. Take your luggage and tell everyone you see on the ship. That's bs. No, you didn't bring them. You would have noticed them in your rental. Don't commend your steward in room 1. He knew there were bugs and ignored it.
@@retirementincolor they were trying to avoid a sense of panic if these two passengers told others. I think it shows they have had this issues more often than you can imagine.
My wife & I are cruising Regal Princess Christmas week & we are alarmed to say the least. What cabin & floor were you assigned to & thanks for this video.
@@retirementincolor I think they could have multiple reports and tell each one "be discrete". Someone just checked out of that cabin......they had them and did not get enough bites to report.
I was suppose to cruise tomorrow. I watched this video and then received a message saying my boarding is delayed due to ship needing deep cleaning as gastrointestinal virus contracted by passengers on previous sailing. Glad I purchased premium cancellation - I just cancelled my cruise and I'm ok with that as I feel I may have dodged a bullet
@@retirementincolor thank you for your honest reporting - when added to the other issues that have come up with cruising (services cutting back, behaviors of passengers, quality of food and entertainment, risk of sickness and or crime) I'm on the fence about future cruising.
A lot of our clothes were cold wash or dry clean only, but being in the middle of the situation, I didn't know how they were doing to handle that. Joe was very impressed, though, on how his suits came back.
I am just in shocked! The treatment was horrible. You must not have any status on Princess why else would they treat you like that. I am sure if you were Elite this would not have happened. Horrible just horrible.
@@retirementincolor Yep, they are truly the bugs from hell!🔥 I had a friend who I was helping out, and let her stay with me. She brought them to my home from her daughter. Short story…I ended throwing away a custom designed 🛋️ sofa, and nearly lost my mind. I was the guru on Bedbugs!!! 🤦🏽♀️
Every time we stay in a hotel, I won’t put my luggage on the bed, kids kind of chuckle but good to know I wasn’t wrong about that one. Lol. I’m sorry you had that annoying experience. I agree, if that was the first time you had so many bites; you did not bring them with you. ❤️
Google bedbugs. Once they get into a space, they work their way into every possible space, up to and including picture frames, night tables and switch plates. I always check when I stay in a hotel or cruise ship. And never put my suitcase on the bed!
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They had a cart, they just didn’t want your stuff on it. I would have been freaked out at being told I needed to sleep in that room. It’s ridiculous that you had to take time out of your trip to pursue compensation,especially after finding out the room had a history.
Finding out the room had a history was a catalyst of us asking for some kind of compensation.
You definitely should write to upper management of Princess and receive full compensation as others have. It’s not fair for the way they handled the situation with you guys. You have to stand firm with management.
It was definitely a learning experience.
Im so sorry you went through that experience
Thank you
We had a somewhat similar experience on Oceania. My girlfriend woke up on the first morning with what, in retrospect, were bites. On the second morning we definitely had bites and immediately called our cabin steward, who called a supervisor. Within a short period of time they confirmed we had bed bugs. We had found them in the bed and under the bed, along the wall.
We were immediately moved to another cabin. Like you they took everything for cleaning/sterilizing. They delivered almost everything back to our new cabin by that evening. Anything not to be sterilized they moved to our new cabin for us.
We did not ask for compensation as it is entirely possible that we brought them on board. They suggested we went to Medical to get cream for them. They did not charge us. Now we check each time we check into a hotel room or cabin.
It is unfortunate that Princess gave you such a run around. They should have immediately moved you and also taken care of the problem that evening. Their handling of the medical expenses is inexcusable.
We are glad they had protocols in place. If they didn't, this would be a more common occurrence.
You should give the cabin number so future cruisers can be on the lookout. We are sailing on Regal Princess next month. I hope it’s not our cabin! Also, wonder if there were other cabins onboard with bedbugs. They get around.
It was B124
The crew making you stay in the for the 1st night is unforgivable. When the Supervisor confirmed the problem and said they would fix your problem in the morning is just crazy.
Never unpack your suitcase until you do a bed check, and you get out of there if you find bed bugs. Sleep on the floor in front of guest assistance before you even think about returning to your cabin
We agree, they should have moved us immediately.
How do you check for bed bugs? What is the black light and where do you get them. What room number was the infested one. We're going on this ship, hopefully in 2026. Cheers
We gave some tips on what to look for in the video. We haven't looked for the light yet but I'm sure it can be purchased on Amazon. The room was B124.
@@brice4561 THEY must truly not know the severity of Bedbugs!!!…😳
I am going on a cruise to Antarctica with my Dad next month and we are going on the Sapphire one of Princess cruise lines and I am planning on bringing a black light with me to check for Bed Bugs thank you for sharing this video
I'm so jealous! I would love to go to Antarctica.
@retirementincolor I am going with my 91 year old Dad .He was there 2 years ago and he wanted to go back .My Dad was traveling alone and after this years trip he came home and I told him I worry about him to much when he was traveling alone so I told him to find a traveling partner but he didn't so we both are going to Antarctica together this will be a memorable trip.
Bed bugs are one issue. Your treatment was unacceptable. We were booked on the Regal Princess for a January cruise but cancelled when they changed the itinerary due to ongoing electrical problems. This was the same issue that kept the ship in Galveston Port for 3 weeks back in November after it arrived from its transatlantic trip. I did not feel comfortable going on a ship that has had ongoing electrical problems for 3 months. It may be time for a dry dock.
Our sailing was the first one back after they were in wet dock for 3 weeks. I'm surprised they are still having engine issues, that is a bummer. I heard the change was an overnight in Roatan. I actually love when itineraries have an overnight because it gives more time to explore the port. It poured rain while we were in Roatan, so I'd love to get back there someday.
@@retirementincolor yes there are 3 or 4 sailings where they dropped Costa Maya and inserted an overnight in Roatan to "Continue troubleshooting an electrical issue". So only 2 ports on a 7 day cruise which does not really bother me as we tend to stay on the ship as all the cruise lines go to the same ports out of Galveston and we have been to all of them so many times. it is the apparent reliability issue that concerns me.
I check the seams of the mattress every time I check into a hotel.
We will be doing this as well from now on!
OMF-They should have re-assigned you another suite ASAP! Room must be qurantined ASAP!
That's how we felt but they said they didn't have anywhere to move us.
@@retirementincolor I would have slept put on the balconey-you don't want to take an infesttation home!
They have drug sniffing dogs on cruise ships-they should haver bed bug sniffing dogs. Smoking is the most inconsiderate drug in the world and yet they allow that!
@@retirementincolor I'm sorry, but even IF that were true, they could have switched out the mattress at the bare minimum! I'm absolutely sure that there was SOMEWHERE they could move you to rest in comfort. There's NO WAY i would have stayed in that cabin knowing there were bugs of ANY KIND in the bed! And frankly, if they treated me like that, i would have become slightly louder at the guest services desk.
@@retirementincolor if no rooms that night, how did one appear the next day?
thank you for sharing your experience. From a customer service standpoint, the way you were treated by Princess is actually appalling! It makes me very hesitant to cruise with them, or at least i know that i will have to fight tooth and nail for the bare minimum of problem resolutions. I'm so sorry that you basically had half your cruise ruined by dealing with this MAJOR issue! You are so sweet and beyond understanding in this horrid situation.
Thank you for your kind words and support!
Yall were a WHOLE LOT CALMER THAN ANYBODY!!!…😳
That is just who we are, but I was in tears a lot those first few days.
What was the room number? My first cruise with them will be on the 5th of this month. I'll be checking thoroughly!
It was room B124
Okay yes it may have been a very slim possibility you brought the bed bugs in however, were you ever bitten before this night you slept in the bed? Did you take the bedding off and actually look under the mattress? If they were already under the mattress or snuggled into the corners of the mattress, then the bed bugs have already been established there before you checked in.
We did not have any bites prior to the first night of the cruise. We were told after the inspection they found them under the carpet, plus we were told by a staff member the room had a history of bed bugs.
Oh great... Well at least take heart that you guys did not cause this and I sure hope that in the future that the princess Cruise line decides to fumigate their cruise ship. I'm so sorry you guys had that experience. I've never been on a cruise and probably will never go on one. On to bigger and better things! ❤❤❤
@@retirementincolor
And I just got to your part where you explained all that Sorry. I comment throughout the video so I didn't get to that part yet. 😂
You should consider cruising as it is a great bang for your buck. I love having someone do the cooking, making my bed, and cleaning my room. Plus, you get to visit some great places without having to pack, unpack etc. Thanks for stopping by and watching our video ❤️
Bed bugs were found under the cabin carpet on previous sailings.
The potential for blood borne illnesses should warrant a cabin change. Several fails on this issue should have provided medical bill coverage, flight home with full credits or 100% refund.
My husband & I are taking sky princess next month…. I’m getting one of those lights. I’m sooo sorry this happened to you. Thank you for sharing this experience. We will keep all this in mind.
You are doing a disservice to future cruisers if you do not report this to Princess Corporate. Not only does a full fumigation need to be done to that room, and surrounding ones, the lack of responsiveness and poor customer service needs to be addressed. This will shed a bad light on their reputation-esp as Princess is seen as a luxury line! At the very least you deserve a FULL refund, and probably a future cruise credit. Being assertive is not being aggressive, and you certainly had cause to advocate for yourselves.
This has been reported to corporate in the form of the survey they send after the cruise.
I am going on the regal princess in 4 days I just bought myself a black light uv flashlight to inspect for bugs thank you for the recommendations this isn’t something I would have considered otherwise. Just curious if you purchased travel insurance can you contact them for compensation?
We did purchase insurance but it didn't occur to us to make a claim.
@retirementincolor I would make a claim for damages. Tell them you were denied a new room because the ship was full capacity provide receipts that it was acknowledged by the cruise line that there was an infestation explain the distress of having to stay in the infested room you had no choice but to throw everything out. And provide the photos of the rashes. Some insurances cover travel inconvenience benefit mostly to cover the expense of having to switch hotels but maybe they can do something for you. Maybe you’ll get lucky and get a full refund for the room portion of your trip. Please keep me posted
@ @retirementincolor I would make a claim for damages. Tell them you were denied a new room because the ship was full capacity provide receipts that it was acknowledged by the cruise line that there was an infestation explain the distress of having to stay in the infested room you had no choice but to throw everything out. And provide the photos of the rashes. Some insurances cover travel inconvenience benefit mostly to cover the expense of having to switch hotels but maybe they can do something for you. Maybe you’ll get lucky and get a full refund for the room portion of your trip. Please keep me posted
We had customer service issues with Princess on our last cruise in September. It was our last Princess cruise for sure and other than maybe another European river cruise I don’t think I will ever step foot on another cruise ship. We asked for compensation that offered us $20 credits each to use onboard. We told them to keep their credits. We did find bedbugs in our room when we sailed on Celebrity. Nowhere is safe from them. I itch just thinking about hotels.
It is tough to lay blame on a cruise ship as bed bugs are mostly brought in by one passenger who may have spent one night in a cheap hotel. We just have to be lucky to be in the room being assigned. Yes, check under the mattress and cushion after you check-in.
Luckily this experience has not diminished our love of cruising, but we will definitely be more aware in the future of what to look for.
My wife and I are booked for a Panama Canal cruise on Princess in January of 2025. We have been cruising Princess for 12 years and I am not sure if we will continue cruising after this cruise. Princess is not what it once was, and we stay in a full suite.
We really enjoyed the food and the entertainment. What do you not like about Princess anymore?
You are 100% correct!!
I started cruising in 1996 and have been on SEVERAL cruises all over the world. Mostly we have cruised RCCL.
Became Diamond members even and had MANY wonderful times; but like you said: cruising has CHANGED completely so we gave up Royal 4 years ago in favor of our 1st Princess cruise last year.
Unlike Royal we found Princess to be more considerate of it's passengers and we were scheduled to cruise again on Regal 11/11/24 but ours and many others were canceled do to issues with the ship.
When I started cruising it was so LOVELY, in every way. The cruiselines cared about loyalty and spared no expense making your trip memorable but lately I hear more and more about bedbugs, RUDE nasty people, fighting , drug smoke inundating others cabins or balconies, loud music,... etc,etc, etc.
We are currently booked on the Princess Regal for an 8 day cruise departing 11/30/25.( IF) we get through this one unscathed I believe it will be our last as the whole cruise industrywide (EVERY ship, EVERY line) is becoming more and more disgusting in EVERY WAY!
Never enter a hotel room or cabin without first doing a thorough bed bug check with a good quality torch. Leave all your belonging in the bathroom shower or bath. Once the room is thoroughly checked only then are you safe to unpack , sit etc
Thank you, good advice. We definitely learned a big lesson with this experience.
I have always checked for bed bugs . I carry a flashlight and the first thing I do is pull all the covers from one corner up and check the mattress then the seams , the headboard, under the bed too....if your in a hotel leave the top sheet on the mattress and run a hot iron over it. The best bugs will show up instantly there attracted to the warmth. I put my luggage in the bathroom tile floor or in the tub in a hotel and leave it there...I wiped my luggage before taking them inside my home and plastic cover them for storage. Kinda of a pain in the arse but 🤷♀️
Great tips, especially about the iron. Thanks!
What cabin number was the problem with bed bugs?
The issue has been corrected already so they are no longer in the cabin
Why do you say that the problem is fixed? They said in the video that the staff told them that the cabin had the same bed bug problem weeks ago, before the engine fix problem in Galveston. I would like to know what cabin it was.
@@retirementincolor could you please advise of the room number. I will be on the regal in one week and don’t want to be in that room. Bed bugs are extremely hard to kill.
They have good protocols to get rid of the bugs. I don't know why I'm so hesitant to blast the cabin number, but we did a room tour of the cabin in this video here on our Day 1: ruclips.net/video/LBxVle07vXc/видео.html
I'm so sorry this happened to you. What a horrible experience.
We appreciate that.
Poor excuses on Princess part. Good heads up to check for bed bugs when traveling. Should have been compensated for the entire cruise.
That would have been nice.
Nope, nope, nope. There is no enduring sleeping with bedbugs! If all this happened, as you said, they would be paying all my expenses PLUS comping me for scars I had weeks later!
I would have raised hell. I'm so sorry. That is unacceptable!
Luckily we enjoyed the rest of the cruise.
All cruise lines took out huge loans to avoid bankruptcy during the 2+ years there were no sailings (COVID). Now they have to pay back those loans, so cruise lines are being stingier all around. Sorry for your bug experience. They should have been more sympathetic and given you better compensation.
Agreed. Thank you.
We just disembarked today. I was in A224. Please tell me that wasn’t our room! I’m itching just thinking about it! I’m so sorry you experienced this.
It wasn't your room but we're sorry you're feeling itchy!
I definitely would have slept in a public space. I never would have returned to that room. If you had brought them with you, wouldn't you have bites when you arrived? They should have compensated you for the entire cost of the cruise!
It didn't even occur to us to sleep in a public space.
I would have stayed on deck. Bed bugs “ain’t no joke”…🤦🏽♀️
That didn't occur to me. It did to Joe, but he was trying to be tough for me.
Sounds heartbreaking that this happened to you both🥺. They should have done better by you🤬
We agree - thank you
It’s been over 20 yrs now but we brought small roaches home from the Bahamas in our suitcases. What a nightmare. We knew we brought them home because they were not native to Miami so it made sense.
Oh wow! That's horrible!
I mainly travel on Princess and this customer service is unacceptable!
Exactly!
With that many bites it is very unlikely that you brought them.
Yes, we found out later the cabin had a history of bed bugs.
Were you in a mini suite? So sorry for your experience
No it was a standard balcony.
Are you kidding me? You should definitely be refunded for the entire cruise AND they should give you an additional cruise! Especially as they knew there was an issue with that room. You all are too kind.
We appreciate that. Our hope is this doesn't happen to others.
Boy they got really lucky with you in terms of who this could happen to. The room had a history. Made you stay in that room that night? Had to actually ask for compensation? And so an excursion? If that had happened to me it would have been at least 50% of the cruise back which represents the time it sounds like it took to get this resolved and probably you were still itching, Nope Princess would not get me back after that treatment, Yes this can happen. Clearly it has in that cabin before and they did not take the proper precautions. I am betting others have had the same experience. Thanks for sharing this.
Thank you for your feedback. We did end up enjoying our cruise in the end, but perhaps we were a bit too lenient about the whole situation in the long run.
Princess did not handle this situation well. 😢
Agreed.
That's terrible! I'm sorry!
Thank you so much. That part was no fun but we enjoyed the rest of the cruise.
Bedbugs???? Oh heck no, one of those officers needs to give up a cabin!
I wonder if the officers are even aware of the situation.
@@retirementincolor They sure as heck would be aware of it had it been ME in your shoes! LOL there's no way i would have put up with all that constant runaround.
I'm so aorry this happened to you! We're leaving on RP on Sun & I posted about this on our FB page. I believe the admin took it down for some reason, i feel the need to warn my fellow cruisers, don't they have a right to make that decision? You were far enough away from our cabin #, I feel a little better about it. But ngl, I'm freaking out.😬
Please don't freak out because we ended up having a great time and Im sure you will too. Just be diligent and look at the bed for signs of bugs whenever you travel. Have a great time on your cruise!
@@retirementincolorI posted your video on ours & another Facebook group and I think admin took them down. You're super kind and patient, I can tell in your voices you really enjoy cruising and don't want to ruffle feathers. Thank you for warning others. Congrats on your lake home and retirement 🌞
My biggest concern is how fast they spread 😬
Thank you so much. We are very excited about our lake home. It's been a busy week but we hope to post an update video soon about the progress. Thank you also for sharing our video, even if it got taken down 😊
Bed bugs have infected smartphones! They could have crawled in to your hair dryer. This was despicable how Princess responded.
😮
You can’t let them push you around! But you did! I can’t believe you slept in that room. I’m sorry that you had such a serious incident. I would not have been discreet. They bullied you!
Lesson learned.
What cabin number? I don’t want to book any clients in that cabin
B124
I've even heard of bed bugs getting transferred on luggage while in overhead bins in flight, almost makes me want to quit traveling.
I haven't heard that. Thanks for the heads up.
it is unacceptable to not refund you 100%. i would refuse to return to that ship.
Agreed, we probably won't return to that ship.
@@retirementincolor when an overhead light bulb exploded on a cruise member's bed the entire cruise was refunded (out of dubai) it was ncl.
who wants to spend thousands to get eaten; and personally i have had all my whites ruined using cruise wash. they all turned yellow and i had to toss them. next time i will file a complaint.
So so sorry this happened to you. Absolutely terrible 😕
Thank you, we appreciate it.
I’m going on the regal in march! 😮
Inspect the mattress and sheets and don't put your luggage on the bed when unpacking.
Check the curtains mattress seams sheets everything
We will definitely be doing that from now on, that's for sure.
WTF! Go sleep on a couch in a main lobby. Take your luggage and tell everyone you see on the ship. That's bs. No, you didn't bring them. You would have noticed them in your rental. Don't commend your steward in room 1. He knew there were bugs and ignored it.
That appears to be the consensus of what we should have done.
One lady got bitten on another cruise line…🤦🏽♀️
Which cruise line?
@ Nope, ain’t telling…🤗. Merry Christmas!!! 🎄🌟
We need the room number of the room with the bed bug
B124
Yup
Oh no, I'm sorry that happened to you
Unacceptable to have to spend ONE night with bedbugs.
Agreed
Write a letter not email, phone call, write a letter and tell them and include pics if you have them.
Good idea
I would have slept in a chair and put my suitcase in the shower with the shower door closed! I would never sleep in a room with known bed bugs
Lesson learned.
Horrible customer service by Princess!!! Be discrete? That's insulting.
Yes, it was insulting and put a layer of unneeded stress on us.
@@retirementincolor they were trying to avoid a sense of panic if these two passengers told others. I think it shows they have had this issues more often than you can imagine.
Very possible...
My wife & I are cruising Regal Princess Christmas week & we are alarmed to say the least. What cabin & floor were you assigned to & thanks for this video.
@@tonyhearst5755 they don't seem to want to say...not sure why?
Ouch. That's insane. I think I would have slept on a couch in the lounge. 🥹
That appears to be the consensus but it never occurred to us.
welp, hopefully they spray the ship by the time i sail in Feb 25.
You should be fine as we believe the situation was confined to just our cabin, which hopefully is rectified by now.
@@retirementincolor in all honesty you have no way of knowing that was confined to one cabin. No way.
You are correct. We just have no knowledge or heard any other complaints so we are sharing our story.
@@retirementincolor I think they could have multiple reports and tell each one "be discrete". Someone just checked out of that cabin......they had them and did not get enough bites to report.
You carried in they are saying
That was possible but as we stated in the video, we found out that was not the case.
I was suppose to cruise tomorrow. I watched this video and then received a message saying my boarding is delayed due to ship needing deep cleaning as gastrointestinal virus contracted by passengers on previous sailing. Glad I purchased premium cancellation - I just cancelled my cruise and I'm ok with that as I feel I may have dodged a bullet
Oh yikes. We hope we didn't deter you in any way. We plan to continue cruising.
@@retirementincolor thank you for your honest reporting - when added to the other issues that have come up with cruising (services cutting back, behaviors of passengers, quality of food and entertainment, risk of sickness and or crime) I'm on the fence about future cruising.
What was the room number?
The problem has been rectified so there are no longer bugs in the room.
@@retirementincolorwhy won’t you disclose the inside cabin #? Any proof apart from the two bugs and your statements?
Terrible what was the cabin number and type of room?
B124 balcony
@@retirementincolorahhh...found it! 😮
I would have slept in a chair in front of guest services or medical …
We probably should have.
I would have a problem because a lot of my clothes are cold wash and only high heat will kill the little buggers.
A lot of our clothes were cold wash or dry clean only, but being in the middle of the situation, I didn't know how they were doing to handle that. Joe was very impressed, though, on how his suits came back.
@retirementincolor very happy it worked out. I hate bed bugs. I always do a check first thing.
That's out next cruise, can you tell me what cabin number please?
Thank you 👍
The problem has been rectified so the bugs are no longer in the room.
I am just in shocked! The treatment was horrible. You must not have any status on Princess why else would they treat you like that. I am sure if you were Elite this would not have happened. Horrible just horrible.
This was our first Princess cruise.
Bed bugs can live for a year with no food!! 🤦🏽♀️
Didn't know that!
@@retirementincolor Yep, they are truly the bugs from hell!🔥 I had a friend who I was helping out, and let her stay with me. She brought them to my home from her daughter. Short story…I ended throwing away a custom designed 🛋️ sofa, and nearly lost my mind. I was the guru on Bedbugs!!! 🤦🏽♀️
I would never take another Princess cruise! Yes, bed bugs are everywhere but the lack of concern and their treatment of you was horrible.
Agreed!
What was your room number?
B124
Every time we stay in a hotel, I won’t put my luggage on the bed, kids kind of chuckle but good to know I wasn’t wrong about that one. Lol.
I’m sorry you had that annoying experience.
I agree, if that was the first time you had so many bites; you did not bring them with you. ❤️
We also learned that when you get back, put your luggage in your garage and not the house, and then launder everything right away.
@@retirementincolor- Good to know. Thx!
If u brought them u would of had bites before u got on the ship!!!!
Exactly.
An got no compensation.
😢
They change sheets before each cruise. Umm
They don't change the mattress or the carpet though...
Google bedbugs. Once they get into a space, they work their way into every possible space, up to and including picture frames, night tables and switch plates. I always check when I stay in a hotel or cruise ship. And never put my suitcase on the bed!
Any bed bug bites to prove?
Yes, we put a picture in the video of some of them
Ewww so gross!
I know, right??
Ships have decks not Floor s
You are correct. I'm sure we've slipped up many times in our terminology during the video.
Dude looks like Graham Greene.
🤔🤔
@ Ok then.She looks Graham Greene.
NCL getaway lol
Did this happen to you on NCL?