I just watched the Emily Canham video and she says at the beginning that William George got in touch with her and said to let them know if she ever wanted another pallet. That's proof that they curated that pallet for her, knowing it would lure people from her huge audience into spending money on the trash that they actually send out to people who aren't big youtubers. She tries to cover it up by saying her mum picked one of the pallets at random, but it was probably one of a few curated pallets that had already been put together for her, otherwise why would they have wanted to be informed beforehand that she wanted to buy another pallet? What an absolute scam.
The difference between Ebay and local marketplace is that Ebay charge fees, but there's a lot more customers. Lowering the price on marketplace, could cover fees without a problem. It's not about Ebay fees, it's about getting carried out, and overpaying for the pallets. In my opinion. In terms of pallets: 1. Whatever RRP they are giving, best thing is to half it, and go from there. So if they say 1000, asume 500. 2. If there's one or two items that stand out in terms of value, you have to asume these are faulty/unsellable. Just to avoid disapointment. 3. If pallet is "returns" there will be items dead as dodo. I would suggest acounting 20% of them will be faulty. 4. Returns are good, when you are skilled repairman, and you can fix at least some of them, instead of binning. Good video. Informative. Thanks.
It really sucks that you lost so much money. You're absolutely right, many of the other videos appear to do so well. I think it's great that you've been so brutally honest. In the long run, you'll get way more subscribers this way!
Thank you for doing this. I found it helpful. I've been looking at buying pallets for resale and couldn't see how any money would be made. Watching other pallet opening videos I looked beyond the RRP and estimated what one could reasonably expect to sell items for and I calculated a loss pretty much every time. Your honest report confirmed my expectations. A lot of work to break even represents a loss and to lose money as well is such a shame. Glad you had fun making the videos though, and happy to see that you have such a positive outlook on the experience.
Aw Rosie I felt so bad for you watching this 😥 you seem so down and disappointed and I fully understand why. So sorry you didn't hit lucky but admire how honest you have been ☺️
Sadly it's always a lot tougher in reality , as an Ebay seller for many years people tend to think of the headline rate and not the total which can be around 20 % and then ad on your shipping costs to send out then it really piles up and becomes difficult to make money , except for everyone else !!
Holy balls. Anything returned to John Lewis on a 2 year warranty should not be sold on to people at auction. That is such a scam. It should only be things returned within 30 days that get resold. And I know those other youtubers didn't declare their videos to be sponsored but I've seen someone show an email from a company asking them explicitly not to say their video is sponsored, so it wouldn't surprise me if those other youtubers were breaking the law at their sponsor's request. Allegedly.
I'm so sorry to see your bad experience, it was really sad to see the junk John Lewis pallets contained yet I have watched quite a few AMAZON pallet unboxings and they all did really well on pallets costing a few hundred rather than thousands of pounds
These auction houses sell crap at a high price, there's not many who will admit to loosing money on these pallets so thank you for your input and honesty. I 'm very reluctant to sell on Ebay due to their 12.8% and £0.30p costs, I don't know how some sellers make a profit when selling with free postage?
'I lost money on both pallets' no, you got robbed! The costs were outrageously high: the pallet prices (plus VAT), auctioneer fees (plus VAT), delivery charges, eBay fees, PayPal fees... With such exorbitant expenses, it was impossible for you to turn a profit. These pallets often contain worthless items - broken goods, missing parts, swapped-out items, or items returned without manuals or packaging. Having owned a secondhand shop and purchased 'returns' to display at the front of my store and around it to attract customers, I quickly learned only to pay a small fraction of the MRRP. Otherwise, profit was unattainable, and a loss was almost guaranteed, especially if items were broken or simply unsellable. Thankfully, I wasn't burdened with additional sales fees like eBay, PayPal, or postage and packing, that said once my store became established I gave up buying 'returns' from the auction house because I was in the business of earning money not gambling if bought 'returns' MIGHT result in a profit being earned.
Had been waiting for this too. I’m really sorry that it didn’t work out better for you but it’s great to see such an honest review as I’ve seen so many of these in the past and it’s good to know that they don’t always seem as good as people make out. And at least you’ve got a few good items for yourself😊 Thanks Rosie x
Very interesting video - the loss is not only financial, I imagine it took a lot of your time. I think appliances are really high risk with these types of pallets.
I hope this lot doesn't discourage you too much, I'd like to see video series of returns on a learning curve. Your openness is refreshing and you have such an appealing naiveté. Also I constantly think, "I could fix that!". And I might could but not so it would be sellable. Glad you kept the Vitamix, waiting for the "will it blend?" video.
Hi Rosie I was really looking forward to this video I’m so sorry it didn’t work out and you lost money I was really hoping you had made a lot of money it’s such a shame but thank you for being so honest. I would never believe what the sun says or any of the other newspapers for that matter. I think you’re such a lovely, honest genuine lady and I love watching all your videos. Looking forward to your next video. Have a lovely day 🥰
I think that it is wonderful to see young people expanding their horizons. They are the new entropenours and Rosie's endeavours will lead her on to better and more profitable ideas. Interesting to see that most of the pallet buyers seem to be young ladies at least here in the UK. Good luck to them and others that have such willingness to succeed.
Thankyou for your honesty . It’s opened my eyes . Your experience has been very valuable for so many people . I hope in the long term because of your videos you are successful in making a living. You are ultra patient and hard working . New subbie x
Just found your channel and watched both pallet ones and now this one. Thanks for your honesty and full explanation of losses etc. you don’t have to answer this but have your views on both videos and this one, made enough money to break even?
Rosie your vlogs makes me so so so happy and I really enjoyed watching your vlogs a lot you’re looking too prettiest and I wish you reach 9K Subscribers very very soon!💕🌸
Top msrks for your honesty! Everything does have a true value, I guess we have learned that 10% of RRP would be a good buying price for the pallet but you wouldn't win the auction, so it proves too many people are getting carried away at auction or hsvent done their homework first. On the plus side you are young and gaining experience like this could lead you to eventual success. Better to have tried and failed than never to try at all. Fail videos are posdibly more useful thsn sucess ones? To have sucess choosing what you are not going to do is as important as choosing what you are going to do!
i am so sorry that this did not work out for you but thankful that your have shared an honest feedback. loving watching what you can buy from a designer for the cheapest price. if you keep it real and honest like you do, you will soon hit the 10k subscribers x
Thanks for this honest, informative vlog Rosie. Loving Dylan 🥰 I’m slightly nervous here now as i bought 2 pallets on William George auctions today but they’re homewares - no electrical stuff. Now I’m here doing my research a bit late and worried that I may have wasted money too. The 2 pallets have cost me less than £500 including all costs so if its all junk I haven’t lost quite so much. I’ll soon find out……🤔 As you say it’s all a learning curve - especially if you can highlight the risk to your viewers.
@@cce7087 hi there. I got some pretty good stuff. I got a few rolls of fabric which were great. Also some made to measure Roman blinds in perfect condition. Lots and lots of roller blinds and curtain poles. Anything longer than 1.5 meters ended up bent which I feel was most likely the fault of the delivery company to be honest. There was lots of other bits and bobs but I easily got my moneys’ worth. I feel it’s lower risk than the electrical pallets.
The RRP was hugely unfair considering the state of the items. That is mis selling in my book. I think there may be better companies to buy pallets from. A lesson learnt. Chalk it up to experience. I have enjoyed watching the honesty of these videos.
I've been watching pallets on William George for a while and by appearances they seem reputable but I agree - the RRP isn't reliable and it looked like there were things removed from the previously packaged pallet - I would not have been happy. I won't be going forward with any pallets from this auction house
Hi, I live in Aus, I have a Miele vacuum, nut it’s not a stick vacuum, also have known other people who have the non stick vacuums and the vacuums have lasted years and are great value for money. I’ve had mine over 10 years and hasn’t missed a beat.
I worked at John Lewis Customer Service (Oxford St) as a student, and bit beyond (from age 16 to 24-ish). We were told to NEVER question the customer, no matter how outrageous their claims and demands. We were instructed to go above and beyond what the customer demanded. Many customers took advantage of this and would return items they used for many years. Or sometimes, they would buy items to show-off during a dinner party and return them a week later (including gadgets and cushions). So not all returns are faulty. Most of the time the customer just didn't want the item anymore, but it was considered 'used' and couldn't be sold again, and 'disposed of' on one of these pallets.
Just watch this video thank you for being so honest l have now subscribed because of this. We have thie cream kettle for 3 years now till looks amazing and works just as good , easy to keep clean
I think it’s rediculous that John Lewis are putting items in that are broken and unsellable!! It’s ok to be used and returned but broken!! Basically putting shite on a pallet which isn’t cool!
I’ve never thought before where people who sell on eBay get the goods. Big warning to myself- do not buy from E.bay. Thankyou , I’m so sorry you were scammed . Actually robbed , I would say. 😕
In regards to ebay at least once a month they are doing deals on their selling fees like 70% off so what I do is delist whatever I'm selling and then relist them again so you pay the reduced selling fees. Hopefully this should save u loads.
@@RosieTilley no problem anytime. Thanks for your videos its a very great help as I'm thinking of doing what your doing. Wanted to ask the first time u started ordering pallets what was amount you paid for a shipment including postage costs.
I'm so very upset for you at people being negative to you, it's totally unfair because you are obviously a really lovely honest person. I'm a 74 year old lady and wish you all the very best that life offers you. Please ignore all the nasty negative comments. Take care, kind wishes Carole
Hi Rosie no idea how I came across your channel , I don’t know if you have ever come across the RUclips channel “my mate Vince”. He excellent at doing repairs and bought lots of Amazon returns , I’m always amazed how brand new items that have not been used , he strips them down and finds out silly easy to fix item loose wires and other silly things like trapped wires , worth a look at his channel. What Watched you open first pallet and was shocked the condition of those items , sorry you lost £1,500 hope if you carry on down this route you have better luck
What goes into these pallets has already been picked over by the store staff who handle the return, the delivery drivers and the warehouse staff. The really good stuff never sees the light of day, sadly.
The other videos probably pushed the price of yours up as deemed a 'fashionable ' thing to do. If you had got for £300 you would have been much happier. Great video, thank you
A bit late to the party but you just got unlucky. A lot of people buy something new and put their old item back in the packaging and send it back as damaged, people know Amazon do not check returns and this is now common practice. I would focus more on pallets of undelivered items and liquidation pallets. Hope you have not given in?
A couple of thoughts on other people's videos possibly being sponsored. 1. As a viewer it's not as interesting to watch when the sponsorship is declared and I came across 1 channel where people talk in the comments about getting crappy pallets from the company that sponsors a lot of the videos on that channel and is spoken very highly of. 2. It seems to me very easy to hide a sponsorship. No special fee paid to the youtuber, they still pay the price of the pallet, but they get to have newer undamaged items which are pretty easy spot for the company. You know, when someone bought it a week ago and returned because they changed their mind. In conclusion, I do believe that most miraculous videos are secretly sponsored.
I'm a new subscriber and loved watching the pallet unboxing videos.. I'm so sorry that you didn't have success on the whole thing. Maybe you could try a different pallet from another company? I hear that some others are more professional and have better products maybe? I would 100% watch that and share with everyone. I'm thinking about buying a pallet as well so doing research, and like you I have seen lots of videos of people having success from pallets. Anyway, I know they cost a lot of money and maybe you're not willing to make a new one of this, but I know that there are some places that have a set amount to pallets as well, so maybe check them out? 😀 Keep up the good work and will be watching more of your content 😀
As a reseller I will say it's one of those things that sounds easy, it really isn't, it's very easy to lose money if you don't know your product. To make real money you need to be prepared to sit with products for a year or longer.
A: The other videos on YT are fake B: The employees look through the pallets 1st, anything worth anything is stolen/purchased/lost/swapped C: The gear probably didnt even come from JL! I sold 'Next' returns back in the 2010's............. all came from ebay for pennies and put into carboard boxs and palleted with wrap. Each pallet would cost me circa £75 and id sell for £450
Dear Rosie, i cant believe that any company could think that selling a pellet full of half pieces of broken and used garbage at such high prices can come anywhere near close to fair trading, its absolutely appalling, shame on them!!!. the money you were compensated with was a joke. Because of the amount of damaged and unusable items, you should of at least been given a refund or another pellet....one pellet was clearly tampered with, which should not have fell on you. you paid good money for a sealed pellet and thats what you should of got. {even if some, most items were broken or not all the parts were there}. It doesn't matter how much money you spend, you should at least get your monies worth. I feel so sorry for you, much love and blessings, take care
I think that the Lewis stores should give back or even credit to this lady for her loss they have totally lied about the value of the products.. In fact I think that Rosie should approach them and if they comply that she makes a video to tell that they have complied.
I was going to buy a pallet from them as well. Big red flag it being opened, wouldn’t trust them with one bit to be honest. I bet they go through them and cherry pick things they like the look of. Really sorry you had that experience, not very nice and not trustworthy.
Many years ago I lived in England and loved John Lewis stores. I am shocked at how un ethical they have become selling on damaged goods HOW UNETHICAL!!!!
If this stuff was any good John Lewis would have sold it themselves. I thought that would be fairly obvious?? Having said that, I still enjoyed the video. You look hot!
@@discopantsandhaircuts1135 buying a pallet full of returns and hoping to make a profit is either being greedy or stupid, maybe a little of both, complaining that electrical items have been used is both too, what percentage of people buy an item they obviously wanted then return if there is nothing wrong with it? let me answer that for you a very low percentage. So that is what she was always going to find in this pallet hoping for anything else is just greedy.
@johnsmiths9682 it's called arbitrage. Businesses sell off to resellers and their own resellers, thats nothing new. It's irresponsible that they are passing on faulty or broken appliances into pallet lots. Better that some of this stuff has a new life as opposed to going straight into landfill isn't it?
@@discopantsandhaircuts1135 Yes, I know all of that thank you and agree about landfill, however I refer back to my original comment that as it was a gamble and sometimes you lose, she was being greedy. She saw other videos that people got brand new items and thought, wrongly, that everyones a winner.
Feel the young lady has been scamed and ripped off. The companies should give all her money back plus expenses. and compensation.for all the hard work she has done. The companies involved should be ashamed of the bad reputation they have caused this country. We have the best consumer laws in the world. These companies have flouted these laws. I do hope they do not get away with any of it. They need suing. John Lewis how could uyou tarnish your multi billion business over a few hundred quid of RUBBISH.
I just watched the Emily Canham video and she says at the beginning that William George got in touch with her and said to let them know if she ever wanted another pallet. That's proof that they curated that pallet for her, knowing it would lure people from her huge audience into spending money on the trash that they actually send out to people who aren't big youtubers. She tries to cover it up by saying her mum picked one of the pallets at random, but it was probably one of a few curated pallets that had already been put together for her, otherwise why would they have wanted to be informed beforehand that she wanted to buy another pallet? What an absolute scam.
The difference between Ebay and local marketplace is that Ebay charge fees, but there's a lot more customers. Lowering the price on marketplace, could cover fees without a problem. It's not about Ebay fees, it's about getting carried out, and overpaying for the pallets. In my opinion.
In terms of pallets:
1. Whatever RRP they are giving, best thing is to half it, and go from there. So if they say 1000, asume 500.
2. If there's one or two items that stand out in terms of value, you have to asume these are faulty/unsellable. Just to avoid disapointment.
3. If pallet is "returns" there will be items dead as dodo. I would suggest acounting 20% of them will be faulty.
4. Returns are good, when you are skilled repairman, and you can fix at least some of them, instead of binning.
Good video. Informative. Thanks.
You’re honesty is your power, don’t lose it.
It really sucks that you lost so much money. You're absolutely right, many of the other videos appear to do so well. I think it's great that you've been so brutally honest. In the long run, you'll get way more subscribers this way!
Thank you for doing this. I found it helpful. I've been looking at buying pallets for resale and couldn't see how any money would be made. Watching other pallet opening videos I looked beyond the RRP and estimated what one could reasonably expect to sell items for and I calculated a loss pretty much every time. Your honest report confirmed my expectations. A lot of work to break even represents a loss and to lose money as well is such a shame. Glad you had fun making the videos though, and happy to see that you have such a positive outlook on the experience.
Aw Rosie I felt so bad for you watching this 😥 you seem so down and disappointed and I fully understand why. So sorry you didn't hit lucky but admire how honest you have been ☺️
Ah I know I did think I seemed a bit down in the video, thank you 😊 it was still a fun video to do, just didn’t turn out quite the way I’d hoped 🙈💕
Thank you for being so truthful. Its really opened my eyes on buying these palleted product’s and for now it’s scared me off buying one.
Ouch! So sorry it was a negative experience for you. It does make me wonder about other RUclips'r palette vlogs when they're so succesful. 😍
Sadly it's always a lot tougher in reality , as an Ebay seller for many years people tend to think of the headline rate and not the total which can be around 20 % and then ad on your shipping costs to send out then it really piles up and becomes difficult to make money , except for everyone else !!
Ooohh I've been waiting for this video. Part one was how I found your Channel. I'm keeping my fingers crossed for you. Okay, I'm heading in 🤞🤞🤞🤞
Rosie this has definitely put me off buying a pallet Thankyou for your honesty and sharing x
No worries, thank you for watching 😊
Well done for all your hard work listing everything. Also your honesty in your final costings👏🏼
Thank you 🙏
I have a suspicion that most of the good stuff goes out the "back door" to mates to be sold, just as at the charity shops.
That is the way of the world, why would you give the golden goose to a stranger?
@@leegould5306strange attitude.
Love your honesty. Thank you ❤❤
Holy balls. Anything returned to John Lewis on a 2 year warranty should not be sold on to people at auction. That is such a scam. It should only be things returned within 30 days that get resold. And I know those other youtubers didn't declare their videos to be sponsored but I've seen someone show an email from a company asking them explicitly not to say their video is sponsored, so it wouldn't surprise me if those other youtubers were breaking the law at their sponsor's request. Allegedly.
I definitely won't be buying a returns pallet, so thank you for being so informative xx
Just watched your film ,excellent, very honest which is a refreshing change keep up the good work and well done for debunking other content 👍
I'm so sorry to see your bad experience, it was really sad to see the junk John Lewis pallets contained yet I have watched quite a few AMAZON pallet unboxings and they all did really well on pallets costing a few hundred rather than thousands of pounds
These auction houses sell crap at a high price, there's not many who will admit to loosing money on these pallets so thank you for your input and honesty. I 'm very reluctant to sell on Ebay due to their 12.8% and £0.30p costs, I don't know how some sellers make a profit when selling with free postage?
your honesty is outstanding !! good girl !!
Gutted for you. Such a loss especially when you have spent so much time doing it. Thank you for your honesty 🙏🏼
'I lost money on both pallets' no, you got robbed! The costs were outrageously high: the pallet prices (plus VAT), auctioneer fees (plus VAT), delivery charges, eBay fees, PayPal fees... With such exorbitant expenses, it was impossible for you to turn a profit. These pallets often contain worthless items - broken goods, missing parts, swapped-out items, or items returned without manuals or packaging. Having owned a secondhand shop and purchased 'returns' to display at the front of my store and around it to attract customers, I quickly learned only to pay a small fraction of the MRRP. Otherwise, profit was unattainable, and a loss was almost guaranteed, especially if items were broken or simply unsellable. Thankfully, I wasn't burdened with additional sales fees like eBay, PayPal, or postage and packing, that said once my store became established I gave up buying 'returns' from the auction house because I was in the business of earning money not gambling if bought 'returns' MIGHT result in a profit being earned.
I’m so sorry you lost so much money but thank you for making the video xx
Had been waiting for this too. I’m really sorry that it didn’t work out better for you but it’s great to see such an honest review as I’ve seen so many of these in the past and it’s good to know that they don’t always seem as good as people make out. And at least you’ve got a few good items for yourself😊
Thanks Rosie x
Thank you 😊 I think I was very unlucky but I’m still happy I tried, thank you for watching 💕
Brilliant videos. Thanks for sharing your experience
Very interesting video - the loss is not only financial, I imagine it took a lot of your time. I think appliances are really high risk with these types of pallets.
I hope this lot doesn't discourage you too much, I'd like to see video series of returns on a learning curve. Your openness is refreshing and you have such an appealing naiveté. Also I constantly think, "I could fix that!". And I might could but not so it would be sellable. Glad you kept the Vitamix, waiting for the "will it blend?" video.
Thank you 🙂 I really enjoyed making the video so maybe I’m not completely discouraged but definitely should do more research next time 🙈
Hi Rosie I was really looking forward to this video I’m so sorry it didn’t work out and you lost money I was really hoping you had made a lot of money it’s such a shame but thank you for being so honest. I would never believe what the sun says or any of the other newspapers for that matter. I think you’re such a lovely, honest genuine lady and I love watching all your videos. Looking forward to your next video. Have a lovely day 🥰
Thank you so much your so kind 💕 it’s a shame it didn’t work out for me but hopefully it helps others to see what it can be like 🤍
i really taking getting a pallet out of my mind after watching your honest videos not going to even try it now so thankyou
I really appreciate your honesty x
I think that it is wonderful to see young people expanding their horizons. They are the new entropenours and Rosie's endeavours will lead her on to better and more profitable ideas. Interesting to see that most of the pallet buyers seem to be young ladies at least here in the UK. Good luck to them and others that have such willingness to succeed.
Thanks for the honest truth, I’ve been so tempted. However couldn’t afford to loose that amount, will steer clear 😢
Thankyou for your honesty . It’s opened my eyes . Your experience has been very valuable for so many people . I hope in the long term because of your videos you are successful in making a living. You are ultra patient and hard working . New subbie x
Just found your channel and watched both pallet ones and now this one. Thanks for your honesty and full explanation of losses etc.
you don’t have to answer this but have your views on both videos and this one, made enough money to break even?
Rosie your vlogs makes me so so so happy and I really enjoyed watching your vlogs a lot you’re looking too prettiest and I wish you reach 9K Subscribers very very soon!💕🌸
Thank you 😊🌸
This is informative thank you for sharing this. 👍 🥰
Thank you for your honesty, I'm really disappointed for you. It's a real eye opener. Definitely be watching more of your videos.
Thanks so much for doing this and sharing honestly. It has helped many people
I actually don’t think your experience speaks well of te company or Jon Lewis
Hi Rosie, you gave it a try and who knows next time (if there is a next time) you might do well. Thank you for your honesty.
Top msrks for your honesty! Everything does have a true value, I guess we have learned that 10% of RRP would be a good buying price for the pallet but you wouldn't win the auction, so it proves too many people are getting carried away at auction or hsvent done their homework first.
On the plus side you are young and gaining experience like this could lead you to eventual success. Better to have tried and failed than never to try at all.
Fail videos are posdibly more useful thsn sucess ones? To have sucess choosing what you are not going to do is as important as choosing what you are going to do!
So interesting, sorry you made a loss. Good honest review, will be subscribing.
Thank you 😊 and welcome to the channel!
i am so sorry that this did not work out for you but thankful that your have shared an honest feedback. loving watching what you can buy from a designer for the cheapest price. if you keep it real and honest like you do, you will soon hit the 10k subscribers x
Thank you so much 😊💕
Really informative and honest vlogs, sorry that it was not profitable for you and well done for giving it a go
Thank you 😊
Would love to know your experience and dos and don’ts on selling! Pictures and text for the listing, where’s worth listing, shipping etc 😊
Thanks for this honest, informative vlog Rosie. Loving Dylan 🥰 I’m slightly nervous here now as i bought 2 pallets on William George auctions today but they’re homewares - no electrical stuff. Now I’m here doing my research a bit late and worried that I may have wasted money too. The 2 pallets have cost me less than £500 including all costs so if its all junk I haven’t lost quite so much. I’ll soon find out……🤔 As you say it’s all a learning curve - especially if you can highlight the risk to your viewers.
Pip, how did your pallets turn out?
@@cce7087 hi there. I got some pretty good stuff. I got a few rolls of fabric which were great. Also some made to measure Roman blinds in perfect condition. Lots and lots of roller blinds and curtain poles. Anything longer than 1.5 meters ended up bent which I feel was most likely the fault of the delivery company to be honest. There was lots of other bits and bobs but I easily got my moneys’ worth. I feel it’s lower risk than the electrical pallets.
That's great to hear! Thanks for giving that update. Cheers
The RRP was hugely unfair considering the state of the items. That is mis selling in my book. I think there may be better companies to buy pallets from. A lesson learnt. Chalk it up to experience. I have enjoyed watching the honesty of these videos.
Thank you 😊 I’m glad you enjoyed watching
I've been watching pallets on William George for a while and by appearances they seem reputable but I agree - the RRP isn't reliable and it looked like there were things removed from the previously packaged pallet - I would not have been happy. I won't be going forward with any pallets from this auction house
Hi, I live in Aus, I have a Miele vacuum, nut it’s not a stick vacuum, also have known other people who have the non stick vacuums and the vacuums have lasted years and are great value for money. I’ve had mine over 10 years and hasn’t missed a beat.
I worked at John Lewis Customer Service (Oxford St) as a student, and bit beyond (from age 16 to 24-ish). We were told to NEVER question the customer, no matter how outrageous their claims and demands. We were instructed to go above and beyond what the customer demanded. Many customers took advantage of this and would return items they used for many years. Or sometimes, they would buy items to show-off during a dinner party and return them a week later (including gadgets and cushions). So not all returns are faulty. Most of the time the customer just didn't want the item anymore, but it was considered 'used' and couldn't be sold again, and 'disposed of' on one of these pallets.
Just watch this video thank you for being so honest l have now subscribed because of this. We have thie cream kettle for 3 years now till looks amazing and works just as good , easy to keep clean
@@dianasmith6988 welcome to the channel 🥰 I hope you enjoy my content! We kept the cream kettle and I love it too 🤍
Good luck with your Chanel 😊❤
Loving the honest review 👌
Thanks for sharing 😊
The RRP's are normally way out of date, i also knock 30-50% off of whatever they reckon are the RRP's.
I think it’s rediculous that John Lewis are putting items in that are broken and unsellable!! It’s ok to be used and returned but broken!! Basically putting shite on a pallet which isn’t cool!
Try and add things on EBay on their 80% fee discount days and not normal fee days.
I’ve never thought before where people who sell on eBay get the goods. Big warning to myself- do not buy from E.bay. Thankyou , I’m so sorry you were scammed . Actually robbed , I would say. 😕
In regards to ebay at least once a month they are doing deals on their selling fees like 70% off so what I do is delist whatever I'm selling and then relist them again so you pay the reduced selling fees. Hopefully this should save u loads.
Thank you so much for the info, that will be a great help!
@@RosieTilley no problem anytime. Thanks for your videos its a very great help as I'm thinking of doing what your doing. Wanted to ask the first time u started ordering pallets what was amount you paid for a shipment including postage costs.
You should Put more adverts in your videos. Love your channel girl
Thank you 😊
Thank you. Very interesting. It is a very difficult business and it is sold like at the shop price. But9 a very nice video
I'm so very upset for you at people being negative to you, it's totally unfair because you are obviously a really lovely honest person. I'm a 74 year old lady and wish you all the very best that life offers you. Please ignore all the nasty negative comments. Take care, kind wishes Carole
They should sell it cheaper really this would have gone in landfill and cost them loads to send for waste
Hi Rosie no idea how I came across your channel , I don’t know if you have ever come across the RUclips channel “my mate Vince”. He excellent at doing repairs and bought lots of Amazon returns , I’m always amazed how brand new items that have not been used , he strips them down and finds out silly easy to fix item loose wires and other silly things like trapped wires , worth a look at his channel. What
Watched you open first pallet and was shocked the condition of those items , sorry you lost £1,500 hope if you carry on down this route you have better luck
How disappointing for you. But what a journey it was for you. Up and down. Credit to you for giving it a go. 👍
Get an amozon one you were truthful❤❤
Love you Rosie and the channep
What goes into these pallets has already been picked over by the store staff who handle the return, the delivery drivers and the warehouse staff. The really good stuff never sees the light of day, sadly.
Nice to see an honest video..
The other videos probably pushed the price of yours up as deemed a 'fashionable ' thing to do. If you had got for £300 you would have been much happier. Great video, thank you
Great video, good honest investigation
Thanks 😁
😪 very sad for you Rosiex
I feel your pain,trying to sell stuff on market place is the WORST platform around,you can’t even give stuff away on there 😡
At least you tried. ❤👍
I usually wait for the 80% off selling fees emails from ebay to sell expensive items
Those boxes are for people who can repair that stuff and sell it refurbished
A bit late to the party but you just got unlucky. A lot of people buy something new and put their old item back in the packaging and send it back as damaged, people know Amazon do not check returns and this is now common practice. I would focus more on pallets of undelivered items and liquidation pallets. Hope you have not given in?
A couple of thoughts on other people's videos possibly being sponsored. 1. As a viewer it's not as interesting to watch when the sponsorship is declared and I came across 1 channel where people talk in the comments about getting crappy pallets from the company that sponsors a lot of the videos on that channel and is spoken very highly of. 2. It seems to me very easy to hide a sponsorship. No special fee paid to the youtuber, they still pay the price of the pallet, but they get to have newer undamaged items which are pretty easy spot for the company. You know, when someone bought it a week ago and returned because they changed their mind. In conclusion, I do believe that most miraculous videos are secretly sponsored.
I'm a new subscriber and loved watching the pallet unboxing videos.. I'm so sorry that you didn't have success on the whole thing.
Maybe you could try a different pallet from another company? I hear that some others are more professional and have better products maybe? I would 100% watch that and share with everyone. I'm thinking about buying a pallet as well so doing research, and like you I have seen lots of videos of people having success from pallets. Anyway, I know they cost a lot of money and maybe you're not willing to make a new one of this, but I know that there are some places that have a set amount to pallets as well, so maybe check them out? 😀 Keep up the good work and will be watching more of your content 😀
Thanks so much, I’m glad you enjoyed the video! I’m definitely tempted to make more like this! 😁
As a reseller I will say it's one of those things that sounds easy, it really isn't, it's very easy to lose money if you don't know your product. To make real money you need to be prepared to sit with products for a year or longer.
Ouch
Painful experience 😢😮
I’ve seen some really horrible John Lewis pallets! It’s a lot of money to spend out
A: The other videos on YT are fake
B: The employees look through the pallets 1st, anything worth anything is stolen/purchased/lost/swapped
C: The gear probably didnt even come from JL! I sold 'Next' returns back in the 2010's............. all came from ebay for pennies and put into carboard boxs and palleted with wrap. Each pallet would cost me circa £75 and id sell for £450
What about vinted
Dear Rosie, i cant believe that any company could think that selling a pellet full of half pieces of broken and used garbage at such high prices can come anywhere near close to fair trading, its absolutely appalling, shame on them!!!. the money you were compensated with was a joke. Because of the amount of damaged and unusable items, you should of at least been given a refund or another pellet....one pellet was clearly tampered with, which should not have fell on you. you paid good money for a sealed pellet and thats what you should of got. {even if some, most items were broken or not all the parts were there}. It doesn't matter how much money you spend, you should at least get your monies worth. I feel so sorry for you, much love and blessings, take care
I think that the Lewis stores should give back or even credit to this lady for her loss they have totally lied about the value of the products.. In fact I think that Rosie should approach them and if they comply that she makes a video to tell that they have complied.
Live and learn, thats what its all about.
Very True!
I was going to buy a pallet from them as well. Big red flag it being opened, wouldn’t trust them with one bit to be honest. I bet they go through them and cherry pick things they like the look of. Really sorry you had that experience, not very nice and not trustworthy.
I’m sorry that happened to you😮
Many years ago I lived in England and loved John Lewis stores. I am shocked at how un ethical they have become selling on damaged goods HOW UNETHICAL!!!!
It was the original hidden costs and postage.
Once you add in your own time, the loss is ever greater unfortunately.
If this stuff was any good John Lewis would have sold it themselves. I thought that would be fairly obvious?? Having said that, I still enjoyed the video. You look hot!
Well done john lewis.😂
EBay is providing a service so of course you should have fees to pay.
😂😂😂😂
It's a scam basically but was a good video. Hope you made some cash out of that.
I suppose the main lesson from this is not to be greedy
Shes not being greedy
@@discopantsandhaircuts1135 buying a pallet full of returns and hoping to make a profit is either being greedy or stupid, maybe a little of both, complaining that electrical items have been used is both too, what percentage of people buy an item they obviously wanted then return if there is nothing wrong with it? let me answer that for you a very low percentage. So that is what she was always going to find in this pallet hoping for anything else is just greedy.
@johnsmiths9682 it's called arbitrage. Businesses sell off to resellers and their own resellers, thats nothing new. It's irresponsible that they are passing on faulty or broken appliances into pallet lots. Better that some of this stuff has a new life as opposed to going straight into landfill isn't it?
@@discopantsandhaircuts1135 Yes, I know all of that thank you and agree about landfill, however I refer back to my original comment that as it was a gamble and sometimes you lose, she was being greedy. She saw other videos that people got brand new items and thought, wrongly, that everyones a winner.
Did either pallet contain two short planks?
Honest advice , wear gloves when you apply fake tan. Love the dogo, who's side of the be is it sleeping on.
Feel the young lady has been scamed and ripped off. The companies should give all her money back plus expenses. and compensation.for all the hard work she has done. The companies involved should be ashamed of the bad reputation they have caused this country. We have the best consumer laws in the world. These companies have flouted these laws. I do hope they do not get away with any of it. They need suing. John Lewis how could uyou tarnish your multi billion business over a few hundred quid of RUBBISH.
Market place is full of time wasters