Why Uber Driver Rating Drops FAST but Rises Slowly. Explained
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- Опубликовано: 23 окт 2024
- Ride Sharing Apps like Uber, Lyft, Sidecar, ect use a rating system to keep the drivers and riders safe. Bad Rated Drivers are removed from platform(s), Bad rated Passengers get cancelled and/or skipped by drivers more. In this Video I created a sheet with calculations where I show you why your driver rating drops so fast but rises SO slow that you may thing it is NOT rising at all.
This is an issue with MANY drivers, especially the new drivers. But you will see why and i hope understand why you as a driver doesn't have to worry so much if you are doing a great job. Even the BEST ride-share driver has this worry because we can loose the driving account and lose that extra income.
Thank you for watching.
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many riders don't respect Uber drivers because of the lack of respect for the brand. they quickly forget what crappy service the receive from taxi cabs. I got a 1 star because I hit a pothole on a dark rainy night. another 1 star because I wasn't knowledgeable about the riders area that he lived. another because the customer placed the wrong pickup point. Uber gives these a-holes too much power over the drivers
I totally agree that riders can be jerks. I just don't worry anymore. I do my best and my rating always averages out ok. Thank you for watching.
stop working for them, they exploiting the drivers all around the world
Keishil Prabhudas I've quit that crap it's not worth the wear and tear on my truck
I left Uber about a year ago since they decided to reduce the fares 15% in Manchester as well as in London. It's worldwide exploitation, riders are happy, because it's too cheap, so they use and abuse it. Drivers the other end are working long hours for peanuts and paying 20-25% commission to those motherfuckers. You can t make a living working for Uber.
newton raymond the thing is, youre still putting wear and tear on your truck by driving it at all.
Really appreciate your video! I think Uber should have some sort of "1 rating forgiveness policy." I, currently, have a 4.91 Riders Rating... i received a "fluke" 1 star rating from a customer who I believe did it, just, for the heck of it & my rating dropped from 4.93 to 4.82 overnight. Although this rating could have been entered late or changed at some point, it goes against the "norm" of my average ratings. Never received a 1 before, havent received a 1 since with 317 rides, thus far... Clawed my way back up but it can be devastating to a driver's morale...
Those ratings are fake .. uber controllers have gave you that 1 star to make you work harder
I think the rating system should be abolished. Its absolutely useless.
Uber rating systems sucks ,..it is a joke ,..all it takes is one drunk rider or some lame chick ,..and YOU are screwed !!
stev stevhoov chicks don't tip... They are definitely lame👎
hahahahaha It's so true there the ones that rate low
If rider didn't rate , uber should have assumed that 5 stars,
That would be GREAT!!!! But it's not happening. Thank you for watching.
I am a rider i was at 4.59 rating for 5 rides and suddenly at sixth ride my ratings increased to 4.64 and on eighth ride to 4.61.how is this possible.
Liz Vava lyft start doing this already
Liz Vava In my case I agree. I should be given the benefit of the doubt.
@@jainam9749 that's calls uber rating system
they should just rate us by: Excellent, wonderful, great, good, OK, bad, terrible, should not drive, and my life was in danger... ratings..
Good idea but wounderful would equal the 4. We can't make everyone happy. Thanks for watching
drunk riders are very nerve racking , uber is clueless
Hey, I really like your rating system. instead of numbers use words. because it could be an "excellent ride", or could be an "okay ride," but just to put a one with the stigma that goes behind a one rating. Or five the stigma that goes with a 5. Thank you for that suggestion, maybe they'll get a hint.
Factz
the default rating should be 5 & 4. if the passenger gives the driver a 3, then they should have to put an explanation as to why they are giving the driver a 3.
+pxp_xbx I'm in a facebook driver forum and I have heard that when someone rates you every low, sometimes Uber will call them for details. I'm assuming if you get toooo many low stars.
First of all don't be an asshole assuming is her fault, and really? you think Uber takes the time to call and ask for an explanation? Riders feel empowered to give you a bad rating or a good one for that matter, depends on their state of mind and sobriety. I'm a driver/rider. Once you know what you have to put up as a driver you really become appreciative.
That's exactly what i told uber. I've received 3 1 stars and i was floored. Uber should always confirm with a rider they really meant that 1 and why
pxn_uxd Yes. Now a rider is supposed to say why for low rating of a driver. Did not help me. I was deactivated ( like robot Data) before that.
The rating system is still unbalanced and unfair man. I did 25 drives within my first two days and already dropped down to 4.67. I've done everything right plus a lot of the times it don't be the driver's fault why they get deactivated it be because of the inconsiderate ignorant passengers don't give a damn. Not all of them like that just some arell
+sparkfirehot It's a give and take system. I will agree that it has allot of parts that are not fair at all. First thing is that even your best will not make everyone happy. Some want to talk, another do not want to talk and some like the car, others don't. But when you start your average DOES take hard shifts when a small number give you a rating below 5. But since you are still under the 100 mark, you can and will raise it quickly. The more rated rides you have, the slower the impact from a rating below 5 will be. Last thing is passengers lie. Most will tell you that you were awesome but it's not always true. Do your best and it will average out. Thanks for watching and the feedback.
+sparkfirehot I feel you and agree 100% I'm the nicest, provide chargers, gum, low volume music, keep my car smelling fresh. And still only about 7/10 will rate me 5 stars even tho I've never had a single issue or argument. People are just assholes nothing else to it. Uber should definitely be more fair and reasonable though. Maintaining a 4.6 is too much. I could understand maybe a 4.0
+sparkfirehot Be sure to ask for a 5 star rating...Let them know you are gonna give them 5 stars.
+rhymegarden Travis formula:
Uber more Low rates = (more happy enthusiastics, dynamics,efficients drivers) + (more cheap, frugal, entitled, rude, libertine, disgusting, arrogant, tclassless, shameless drunks pseudo riders) + (less taxis)
Lmao
+Turner Cox really?
Interesting
Lol
This is SO helpful. Just started driving for Lyft and sweating over a 4.4 rating because of beginner mistakes plus app stuff and customer quirks. Two girls tried to take my candy basket, for example. Now I see the answer is: lots of drives!!
this rating system honestly this is what uber says there is always two sides to a story uber says fuck your side basiacally thats it
You are absolutely right.
Riders are not always honest. We just keep doing the best and it averages out. Thank you for watching
if people see a 5 start they will be more inclined to give a 5 if they see 4 anywhere their mind will trigger to give a 4, that is how people think, why give a 5 when they can't see it! plus uber navigation will get stuck or misdirect you at the wrong time and you will get a 4 or lower! it needs so much work!
+Arron Williams We just keep trying out best out there. Thank you for watching.
I'm strongly agree wid u 👍
I've been driving Uber for 10 months. 3,536 trips. 1258 rated trips. 4.87 rating. Alot of riders are aasholes. If they slam my door or have a bad attitude 3 or less stars from me. It all averages out. If your a good driver you'll get a majoriy of 5's.
Johnny Mapalo so I have 143 rides 83 5 star 1 4,3,&1 star so 86 total rated rides.. I’m probably good and need to stop tripping my average is 4.92
Johnny Mapalo I rate anyone that slams my door a 1 and an attitude 2 if they ask me to pick them up closer to the location when they chose uber express I cancel the ride. My rating is 4.98, am a good driver but riders are assholes period!
Johnny Mapalo I have never had a rating of 4.87. Mine was they say requires 4.98 I was two tenths lower! 4.96.
Johnny Mapalo That is what my mentor/ driver said. So I kept driving and STILL got deactivated ( like robot Data)!!
One room Mommy 4.92 would have got me deactivated( like Robot Data).
Mr. Kalinick deliberately set up this rating system because he knows sooner or later everyone will fail. Why? He doesn't want experienced drivers. Experienced drivers might want to organize into a union. Experienced drivers might notice their cars are wearing out. Experienced drivers might start taking street hails. Experienced drivers might give out their phone numbers, and start running trips off the app.
Hows about this idea. He doesn't want SHITTY drivers. Experience drivers always average out ok. I have been driving for 3 years and have a 4.88. Trips off the app, you are not having a legal issue with the city.
Ride Sharing Tech 4.88? Maybe start showering dude.
George Penton I have to agree with you on that point, 4.6 is a 92% average mathematically thats a very difficult average to keep
Mr SweetPotato 4.6! I never went below 4.94, and STILL got deactivated.
George Penton George I cannot copy what you posted. I am going the small claims route and what you posted is great info for my side. Can you send that? Please text to my phone at 760-638-9580 or E-Mail at daviraker@gmail.com. Thank you.
The rating standard for uber is bs! Most people believe a 5 star rating system is the same for everything not just ridesharing, like yelp, itunes, etc... So why do uber riders get cutoff when they go below 4.6?? Literally a 4 rating movie is a great movie, yet a bad rating for an uber driver? Seems very off
+Endorphin Factory Your concern is one felt by most all long time drivers. But it's actually not that simple to be cut off for bad rating. I'm working on a new video showing this. allot worry about being cut due to rating but very few actually do get cut. falling below 4.6 on X Only places you on a test period. and It takes allot of low (less then 5) ratings to be kicked out. so a couple of bad raters will not end your side hustle. I hope to have it done soon. Thanks for watching.
that's reassuring thanks
Find me a job when if you perform at less than 92% you're a shitty employee??
Find me a full-time job where each employees is publicly star-rated by the customer?
Let's be honest, regardless of the unfair customers, and the biased fucks, your job consists of driving. Not even heavy machinery, and not even a stranger's car. Is it so ludacris to except a driver to show up on time, drive properly, and be nice enough? Maybe the star-rating is flawed, but if that your job's ONLY criteria, can't you live with it?
How hard was it to get hired? How many interviews did you go through? How many hours did you have to log in before taking your first customer? Do you know all the streets by heart?
Pretty sure it's all No... cause the gig was handed to you... And it can be taken away just as easily.
Ride sharing exists because it challenged the old taxi experience, and the shitshow that it was. Now you want these companies that built themselves around customer satisfaction to lower the bar?
Se B So by your logic its cool if a driver, whose courteous, gets you to your destination on-time and safely but they follow their navigation, which isnt a perfect system by any means, which may take them once in a while on a possibly longer route to a destination, adding maybe a 1/4 mile to a fare and an extra $00.23 to a fare resulting in the fare giving him a 4 star rating, be fired for it???
Riders' rating should be made mandatory otherwise lots of people just don't rate even though they are satisfied
Based on UBER current bs rating methodology, they could technically AXE an otherwise total professional drive who is a major asset to their platform based on unfair 1 star ratings thrown around by unstable riders. And at the same time harbor a potential disastrous driver, who simply got lucky with their ratings, who would do more to hurt their brand with some kind of major incident......
All it takes is one drunk rider or one girl in some bad mood who slams your nissan door ,..and according to uber,..you are in the wrong and the rude customer is in the right ??? uber is F*******ed !!
Yeah..I agree..I did one week and quickly discovered what a miserable experience and potentially financialy devastating gig it is
Uber are also racist a holes who constantly fire their black drivers for low ratings while promoting tall good looking white guys and killer beautiful white chicks all the way into management
Riders leaving less than 5 stars should be forced to leave feedback. Can’t improve if you dont know what the problem was.
This is the best description of how the rating Works than I've ever seen or heard! I just want to put you in my pocket so you can explain all complicated things in life to me!
This is one of the most useful videos for ridesharing I've seen on youtube! :)
I applied to drive uber and uber approved me but I didn't start yet. Now I change my mind because of this unfair rating system. even it is not considered the drug user,durnk,abuser... riders. I agree the driver must be perfect but the rating system is not logical. so now I am looking other job. bye uber.
uber thinks all riders are equal and all riders are NOT equal by any means!
yeah dont join we make 1000 pound a week when everythinh opens up again u go run join a warehouse 8pound an hour.
Watched it again. Love it Carlos. Thank you.
+Uber Man I have others too that are shorter. 1 on deactivation, another on pro drivers and so one. But it seems this long one is the one most write me about. Thanks. Wait til you see the new device I built for Relay Rides.
Perfect video. I always assumed that was how it was but this breaks it down perfectly and confirms what i thought. Thanks so much man
They should throw out a certain bunch of low numbers and high numbers to account for people you can not please.
Rarely, if ever do I comment on a RUclips video, but i was so impressed with this i wanted to take time to thank you for making it. So, thanks. Great job.
-los angeles uber driver 4.92 rating
Wait til you get a drunk into your car during a surge zone ,..then we will check your rating then ,..
Check your rating after you pick up some drunk a hole
This vividly shows the flaw in the rating system... it is biased against drivers, because they expect you to be close to perfect. Another way to think about it is that in a sample of 500 rides, each "star" contributes 1/500 (or .002) to your average rating. So getting a 1-star instead of a 5-star will drop your average by 4 x 0.002 = 0.008. You could have done 499 perfect 5-star rides, but that one 1-star ride drops you from a 5.0 to a 4.99 overnight. To get back to a 5.0, you would need to do 500 more perfect 5-star rides. The closer your rating is to a 5, the more effect a low rating has in pulling your rating down and the harder it is to get it back up.
+Rideshare Warrior I don't see the flaw. Your numbers are solid but I made other videos where is actually shows that it takes allot of low (below 5) rating to be deactivated. Stats show that many that leave Uber / Lyft don't leave because of rating deactivation. It's actually not a large number that get dropped because of low rating. Let's forget rating 1,2,3 and talk about 4 and 5. The rating really is a fight between how closer your are to a 4 or a 5 star. To fall under enough to get a warning for low rating actually takes a bunch of below 5s to trigger. 2,4 or 10 low ratings will not do it. I will give you that getting it back up is VERY hard but if you have allot of drives(Rated trips) then even low ratings cause the average to drop slower. NOBODY will ever be a perfect 5 with 500 trips. Especially with many of these young millennials that don't rate 5s because some oddness. Even with a few asses, you will average well if you are doing a good job. high 4.7 is GREAT. Thank you for watching and sharing your thoughts.
It's flawed because the number implies a quantifiable score that doesn't exist. It's not like getting 9 out of 10 right on a quiz. People rate on different criteria and there is no objective standard. Is a 4.8 driver better than a 4.7? Not necessarily. A better system would be to ask each rider would they want to be matched with this driver again, yes or no? Then a score of 0-100% would give you the percentage of riders who said they would want this driver again. Now it's pretty clear why a 90% driver is better than an 80% driver. Also all rides have the same effect on your rating, which can go up at the same speed that it goes down.
Abe, We are not building hospitals, we are simply moving people from 1 part of town to another. Riders mostly doesn't care that much nor what to waste that kind of time. It wouldn't matter because I alreadyshowed you that you really require many low (less then 5) to fall into the warning zone. With your system, the bench mark can be keep 90% "Would use you again". 3 say No and 7 say yes you would equal 70% liked you. It's still averages. The speed would still shift at different rates because someone with 500 trips and 25 said NO with your system shifts the average slower then 25 NOs on a person that has 100 trips. And it doesn't change that if a rider wants to simply be a dick because they didn't like your car or price to rate you NO when you were a good safe driver. Needs more rethinking.
Ubers point system is whack its not fair for drivers
I have done 130 rides with a 4.88, but I am concerned that how things are going eventually it will hit the 4.6 threshold. I kinda feel disappointed at Uber for its rating system. A week ago I was at 4.92 now these last days I have had some picky riders and it has dropped to 4.88 very close to 4.87. And I know it will take about 60 5 star rides to get above 4.9 and secure my job as a driver
I feel the same way. One wrong thing and the rider gives you a one star. You can open doors until you are blue in the face. Play music, talk etc. They just done appreciate the drivers. They took holy he'll from can drivers. Now if you make one wrong turn coming to get them. They cancel.......
Exactly... Then you have fares who either want to talk or keep to themselves, I try to gage it as best as I can. If fares give me one word answers to my questions I keep to myself then. And I get a 4 star rating for my effort. If I was as critical of my passengers as they are of me, few future drivers would be picking up these people due to their ratings..
It's luck of the draw. At least 99% of the drives are good.
Try skipping the bar crawls an late night weekend pickups or lower rated passengers until your average stabilizes.
I work nights, take drunks home, working until the last clubs close at 4am. Not a problem if you treat them right. The above video is just simple mathematics and is only offset because we have to work within a very narrow band. I am the ONLY driver who shouts 'TRIMMED MEAN' yet I am a driver who actually doesn't need it. I haven't a clue why other drivers don't demand trimmed mean as a more representative statistic. If drivers DEMANDED trimmed mean, practically all the problems listed here could be solved. The problem with Uber drivers is they don't think. They don't seem to be able to work out how to get a 5* absolutely every time. If I wanted to, I could guarantee 5* every time before the rider even gets in the car, but now I simply change my way of working to make it easier for me. If I go down to 4.95, then I'll change back to the previous strategy knowing it will go up again. Right now I think I am close to going up to 5*, but it's more likely that a change might go down to 4.98 instead of up, kind of exciting to watch what it does.
Thank you so much for this video I need to hear this “don’t get obsessed” because I have been so hard core obsess that you thank you
I had a 4.92 rating this morning before my shift and it dropped to 4.87 after one rider gave me 4 stars. Smh
it was probably a drunk guy or a teen age girl going shopping ,..word to the wise,..don';t pick either up!!
were they drunk?
Fender Guitars How do you know until you wasted time/ gas/ electricity to get there and you can’t refuse a ride after accepting it.
It takes 19 five star ratings to wash out one 1- star rating
The future of a driver depends on the mood of the fucking rider that day ...
+usa br109 Feels like that but it has to be ALLOT of riders in a bad mood to really hurt you. And if that is the case, it may be something you are doing. Thanks for watching
Uber passengers abuse the rating scale. Passengers get back at drivers by giving them 1 stars when they dont deserve it. Uber dont respect drivers. Boycott
I always try to make everyone happy but always someone screw you up. No matter what I do my rating still going down . the problem is that they rate you base on everything (price,music,type of car, time etc) and there things that are out your hands like the price or the time rides takes so this rating system is stupid and unfear. In my opinion uber and lyft should be about take someone from point A to point B with safety and care. Now it is bs
It’s sad that they way they rating effect drive badly and you do Good job you can’t please people
Oh, forgot, I'm a 5.0 Uber driver after a year and I subscribed to your channel. You did some good for lots of people making this video.
+David Guettler GREAT RATING!!! and thanks for watching!
+Ride Sharing Tech
Thank you for super information and explanation..!
Thanks for the information Mr. Tech. I gave you a thumbs up on RUclips.
+David Guettler Thank you for watching!
slave to uber and slave to riders ...put you under pressure so you forget the misery that you swimming in
Uber is very loyal to its drunk and rude riders but not TO it's clean cut drivers,...weird company uber,.. They take the side of complaining bimbos over hard working drivers ????? f uber !! they just want money ,..and they complain when you don't pick up drunks or rude people AND when you give a low rating that some asshole rider DESERVED !!
Uber must be exposed as the liberal hypocrite company that they are ,and now they have finally messed with the wrong drivers
Hello from Singapore! I appreciate your videos on tips !
Do you recommend staying put in a place rather than driving around to receive passenger requests ? How Ling do you recommend staying in a spot ?
Pearl Liu have job uber sg for malay people?
Great video . Thanks a lot . Now I remember we can't please everybody.
CORRECT!!! Just keep doing your best. It averages out.
I love numerical analysis, so thanx for the explanation.
I just found out lately that younger pasx rate according to age,if there is water and also if they click with their driver.
They think it's a game .
+Navin Sharma I will be frank. The Young millennials FUCKING SUCK! They will rate low if you dont have a cool shirt on.
Would you share what formula you used to handle the split. I've been trying to create a running average for a pool league, but want to limit the number of plays included in the average.
Don't take express pools and riders with ratings lower than 4.75
Omun Pagma how do you see the riders ratings?
Rating speed should apply to riders too and we should be able to go back and rate afterwards like riders do, not mandatory immediately. They see what we rate 1st and retaliate if they don't like it. Not fair and double standard.
i need help with this one. last night i had an awesome 4.75. i get home wake up and now its at 4.62...what happened!! im so fustrated
Most likey you were hit with a 3 or 2. Remember that it will average out. Don't worry about the rating toooo much. Riders lie.
That is for sure...
shelley Phillips, remember that the rider has a week to provide-or change-a rating, while the driver has to rate the passenger right away. So even without any new trips, your average rating can shift as passengers enter late ratings.
Same, my first 25 or 30 rides and I'm already have a 4.73, have no idea why and feel terrible.
I am new around 25 rides and am at a 4.,5. I just received the txt telling me if my average doesn't get to 4.6 by the next 25 rides i will be deactivated. How do i achieve this considering i am doing everything correct except water and mints. I do not mention ratings to riders. Should i be asking for 5 starts? Also i was told if i wanted some "help" to go to a partners website and take a video course. Do you recommend this? Thanks P.S. I work a college town and bar rush late nights only
+LA Traveler Do water and mints
I do candy gum water and phone chargers.
its all about how smooth you are with interaction.
I know this is too late for you but anyone else EXPLAIN IT TO THE RIDERS. If you are sincere and explain how the rating system works and that THEY ARE RATED TOO you can easily run off 25 str8 5 star ratings or more.
The simplest way I have found to bring it up is when they ask How long have you been working for Uber how do you like it? Boom right there is your in. THEY ASKED ABOUT IT. I will say I love it, but the rating system needs to be better explained to riders I think" then shut up . Curiosity will make them explain it.
Another way ask them how long they have been using Uber if it is a short time ask Well if you have any question about how the app works or the rating sytem or blah blah blah
just don't be preachy or come off as begging.
bingo all the water and gum is going to get you is empty bottles and wrappers in your back seat .
I still carry 8 oz bottles of water but only when doing the bar closing runs.
I am frustrated with the rating system. My rating is down, again, to a 4.49. Last Thursday I got up to a 4.51 again and then despite getting a ton of 5 star ratings I had 2 people obviously give me 1 star ratings for no good reason and bam...dropped to 4.50, then to 4.49 again. Now since the 4.49 I've gotten about 8 to 10 more 5 stars and it hasn't gone up at all. I'm at 550 trips done, 413 rated, 310 5 stars. I have gotten to the point now that I am talking to every passenger and asking them to give me 5 star ratings as anything less is telling Uber that I am a bad enough driver I should be fired.
I've scratched back up to 4.53 a couple times only to have people give me bad ratings and drop me again. It doesn't matter what I do. For 3 weeks I got out and opened the door every time I possibly could. I asked them what music they wanted (most said what was on was fine.) I picked them up right where they were 95% of the time (sometimes it's not possible). Keep clear of controversial topics (unless they agree to not rate me lower if they don't like my viewpoint). Even with everything I do I still get people giving me lower ratings which is completely unfair.
One thing I have noticed is that when I do day time rides during the weekdays with the business people I get much better overall ratings. It's my late nights on Friday's and Saturdays that seem to be killing me in most cases.
Personality-wise you seem fit. Other things to consider: Is your car clean? Does it smell? Do you have clean windows? What's your operating temperature inside your vehicle? Any rattling or unusual sounds being emitted from inside or outside the vehicle? Do you offer gum/water?
lokblaze give them red bull, they automatically give 5 stars
when time is running bad no matter what you do the result is always opposite.Those mother fuckers who gave you bad ratings may go to hell . My friend bad time never last long so be positive.I have got 2016 brand new car and still I have got 4.75 rating.I was stressing and trying to find out what went wrong but now I realise we can't please everyone. I was giving every riders five star but I will not now on.
People can be assholes. I agree... I suggest to just do your best and it always averages out ok. Thank you for watching.
Iokblaze if your rating is still low, you seriously have to do some thinking. You need to talk to people and take their advice. I went below 4.9 and was horrified, so I did some serious thinking, wrote down a strategy, tried it, modified it, and stuck to winning ways. I do have variations according to different types of passenger, but mostly it's the same strategy. The ones that worry me the most are those where the account holder isn't even in the car. My strategy has a way of handling that. So, do you have a written strategy? Do you have a way to learn from mistakes. I make so many mistakes, usually when I do not follow strategy, that I'm always telling myself off. Drivers should think about what is the first thing they say when a rider gets into the car, after the name check. Do you say "how's your day going?', or "Hey, how's it going". It's like "Hello, I am the most boring and predictable person you will meet today". Because that is exactly the message some drivers give when they use those typical opening lines. Do you have your own unique opening lines that work for you? How do those opening lines guarantee a response and a great conversation, even with the most anti-social riders. I'll give you an example of one of mine, it's not one of my most common chat up lines, but I used it three times yesterday. "Hi, I'm ever-so sorry I'm a stranger around here, so you're gonna be real lucky to get to your destination", they laugh and have to THINK about how to answer. One person said, "that's ok, I don't really want to go anyway", so I said "ok, I'll take you to the airport instead and you can fly to the Bahamas". The whole point of the chat-up line is to create a conversation, a very different conversation, and it goes from there. The chat-up line is only a minor part of the strategy. Try it, develop a strategy.
The rating system is so flawed against the drivers...I had to give up driving nights.
I learned picking up at nightclubs and drinking establishments is a recipe for disaster for your ratings.
When people have been drinking and under the influence...No matter how nice ,friendly and helpful you are...They will thrash your driver rating.
I have had drunk passengers laughing and holding up the phone and just about blackmailing me saying what am I going to do for them or they are going to give me a 1 rating...Outrageous having my driver rating in the hands of drunks.
+dve carey I do night driving... It is a Different animal... I agree...
Maybe add a link to a Google doc with the spreadsheet. Also perhaps do a video explaining 1 day ratings and how to figure out statistically how many ratings and how many stars each are most likely vs "trips" qty.
Texas Eternal Vigilance Maybe in the future but I busted my rear to get those numbers right and adding the coding to prevent no raters from messing the numbers and such that I'm keeping the spreadsheet out of the public domain for a while. I will consider your suggestion as it is a bit hard but not possible. THANK YOU for WATCHING!
Uber ratings are based on the last 500 trips .My friends and I have discovered thru testing that Uber cooks the ratings. For example take a driver who has done 1404 trips. The next trip is a test in a remote area where this driver switches on the UberApp immediately before some friends have asked for an Uber in the same location. Uber tells driver to pick up one of driver's friends party to this test. After the journey the friend gives the Uber Driver friend a rating of 1 as part of the test.
So for trip 1405 driver has rating of 1. Now 500 trips later trip if in trip 1905 if the same driver gets more than 1 his rating will increase. *As part of the test in trip 1905 the driver was given a 5 HIS RATING DID NOT CHANGE*
I tell riders that I am going to give them 5 Stars...usually they say that they will do the same.
Great video Ride sharing tech....you really did explain this doctered Uber stuff. So If I have 1810 at 4.74 than couple of bad weeks wont do bad to me?
+Friendlyboxer WOW! those are GREAT numbers... But Let's do the math. Your Overall is only based on your LAST 500 rated trips. And the system rating trigger when you are a pro like yourself is based on last 100 trips. BUT I ran your numbers and because of your current rating and trips, you would need to receive 71 - 4* to fall under 4.6. Or 18 - 1* to fall under 4.6. You are very safe. But let's say you do fall under 4.6, because of all your trips, You would be given a 50 trips trial to raise it. DISCLAIMER---This is only based on deactivation because of ratings, this doesn't count if you received a liable complaint. Thank you for watching.
+Ride Sharing Tech Thanks for explaining. Hope I would not get straight 18 1* Whenever I log in I have few regulars who give me 5*. Just today I did 12 trips most of them gave me 5*. But Ride Sharing Tech, you did everyone a great favor by doing this....great many thanks to you!
Friendlyboxer I hope it helps, I get and read ALLOT of concern about the ratings. Not just from new drivers but long term pros who become very worried about losing the income. The numbers can become confusing. Thank you for watching.
The rating system is still unbalanced and unfair man. I did 25 drives within my first two days and already dropped down to 4.67. I've done everything right plus a lot of the times it don't be the driver's fault why they get deactivated it be because of the inconsiderate ignorant passengers don't give a damn. Not all of them like that just some arell
+sparkfirehot I agree.... But like +FriendlyBoxer, he has SO many trips under his belt that it will take over 70 - 4 stars to make him drop under 4.6, where you just started. with 25 trips, just 5 - 4 stars will take you to the warning zone. The more drives the less the impact.
should the company be focused on the comments they get from customers? It seems I do everything perfect but even than my rating goes down. Thank you
+E Galindo Passengers will rate for any reason. Sadly the mellenials who are our biggest customers will rate low because the music you have, the shirt you wear isn't brand, the color of the car or even some will not rate 5 because they have a believe. But do enough trips and it averages out ok.... Keep doing your best. Thank you for watching
That's some great information man. I've had some issues in the beginning where I picked up the wrong passenger and I ended up in getting a low rating. This happened only once and it was my 10th trip, but I'm still struggling with it. I did everything to fix it, including reporting it to Uber and requested not to charge him. But I got a bad rating and neither Uber or the passenger wanted to change it. I've also asked Uber to tell me the tripID where I got a less than 5 star rating, just to do a self evaluation to figure out what went wrong but they were no help in that situation too. You thrive to do your best by following all the policies and guidelines and still you get a low rating even after you thought you did the best, is very discouraging. It looks to me like you're very experienced in this field. So I've got a quick question. Is it appropriate to remind your passenger to rate you at the end of the trip? I'm seriously been thinking about this because, in most situations, you do the BEST and they may not rate you. But if something goes wrong, in most cases unintentional, they will never forget to give a low rating! So is it okay to remind them to rate you for the trips you think that you did well?
+Ribin Mathew We all drivers have these issues in the beginning. EVEN myself. Since you have very few ratings, and new rating will shift your score QUICKLY... This is an easy gig. You will do fine. These are common beginners errors. Thanks for Watching
You can't rate a driver on the behalf of customer rating because some customer are good as same as some bad. So, stop exploiting drivers on the name of rating. Serious complaints really matters but rating for deactivation it's so crazy and make no sense.
Uber riders don't even rate but half the time. I am new but I noticed this seems like we should get an automatic 5 for that. Maybe it is just me but is seems Lyft riders are nicer and tip more. . Maybe also just me every time I got less than a 5 it was a daytime rider. I am going to make a spreadsheet just to keep track of a few things.
Hey There Carlos,
Where can you get the UBER ratings so I can see what they said? Uber only shows the 5 star ratings. Have a Happy & Prosperous New Year.
+George Smith there is no other way currently.
Thanks for awesome video. IF Driver cancel in a Mid ride? Can passenger rate us still???
The rating system is horrible. Just got a 3 and don't know why. What was the passengers expectations? I couldn't tell you because they left me no feedback. How can we improve if we don't know what they expect. Even had a guy give me 4 stars and a tip. Go figure.
Lyft is better regarding the rating system because they can be excluded through contacting Lyft
I think it’s a bunch of garbage. Too much stress on drivers, but i can understand having a decent rating, but it drops way too fast with just 1 non-5 rating!!
I was driving for uber for 3 weeks. Im fired bcz my rating went down 4.63.... a drunk guy told me to go left but left turn wasnt allowed so i politely refused. A drunk girl wanted me to walk her to her bedroom i politely refused. Bith gave me 1 star and im fired lol. I had 53 5 star trips out of 62 rated trips. Is it fair guys?
To all the new uber drivers plz don't give out bottle water or candy to passengers cus all that shit adds up coming out of your pocket.
+sparkfirehot You can have a decent rating without giving away extra perks that come out of your pocket. I offer a clean ride and a charger. Water is aplus but the profit margins are very tight. Anything you can save on overhead is a plus for your pocket.
Thank you much. This was really helpful!
+Hannah LZ Great. Thank you for watching.
When the passenger start to show that they are unhappy cancel the ride avoid the bad rating
The bubble is going to burst I can feel it just a matter of time
+Timothy Wong where do you drive? Cause I can tell you that in the states,that bubble is done. Rates are tight and it don't look like it will rise again.
I know i got about 30 5stars and hasnt changed from 4.91
So how many continues 5* would take you 0.2 up? And when does this 500 rides start and end?
The 500 count is your RATED drives. (100 for Lyft). It depends how many rated drives you have under your belt. If you have very few drives, a slow rating will shift quickly. If you have ALLOT of drives then low ratings cause your numbers to drop slowly.. Same is rising.
How did you get this information? Also I never had any lower than 4,86. Uber blamed my de-activation ( like Data) on San Diego requiring 4.97 and I was rated 4.94. I want to see if I was fairly rated. I have many unsolicited accolades. One said after 5 years I was best driver than Lyft or Uber. I have 2200 rides. Is there a lawyer I can talk to about small claims action?
Ok, so this saves me some stress on these numbers... I'm at like 130-140ish and sitting at 4.7.
+Robert Ramage You are fine... This is average
Thanks for your time and efforts. It is much understandable now.
I was a 5 star driver for a month till I went on night runs. I picked someone up and they told me there was no way i was a 5 star driver. They said they were going to give me a 3 star rating because nobody is perfect. next day my rating dropped. So I think rating also depends on time of day you are working.
+Kenneth Bernard next time someone says that, give them a 1
i did but it took a while to get my rating up again lol!
+Kenneth Bernard Sounds like BS millennials do. I'm 340lbs and I have a university girl tell me she would rate me low because she hates fat people. The Fat people hurt the earth and cause insurance prices to be high for everyone. And She rated low. You will get jerks once in a while. Especially the universities. Be safe out there.
Man i'm scared to give bad ratings because i think they can rerate you, doesn't seem worth it if that's true.
+Ride Sharing Tech it goes both ways. of a customer has low rating its best to avoid them bcuz theyre guaranteed to give low score.
o.m.g thank you so much for the explanation...
Thank you. Hope it helps. Thank you for watching
I'm thinking of ditching Uber all together and doing Lyft. What do you think?
+DeadMarine1980 I drive BOTH Uber and Lyft platforms. In South Florida Uber is king. About 18 to 20 uber pings for every 1 lyft ping. I would recommend to sign up with lyft and try it out. If in your region works better, then make the move.
great great great video answered every question I had at the ratings
Solved the riddle, thank you so much.
Thank you....
What . I don’t understand this at all. I was 4.36last night . I took a safety hit this morning over nothing. Couldn’t have driven a finer trip.
Now I’m a 4.27I’ve already been deactivated once . I’m not going to last . It’s a joke . Fuck Uber
Some rider was acting cool to you in your car and laughing with you and then you gave him a 5 star and he back-stabbed you later after he got out and gave you a one star,..never trust these riders,..uber riders are NOT your friends !!
uber loves to fire quickly and hire slowly and they take the slightest dicky bird loser's opinion over their own drivers
Just do your best.City to city theres are truely rotten pax on the system. The problem is when u get UNDER a 4.6 the riders seldom see a driver that low & so they rate u 1 & 2 stars just cause someone else did.
Good video! are you able to share the calculations?
Cheers Tele
+Darktele Thank you for watching.. The math took so much work that I wouldn't be releasing right away. But soon. Thank you
How come as a drivers we don't' have a feedback option like the riders have on their app on the line where you can make comments about the driver on each trip which below the stars and says comments ??!!
We are hoping to have also a rider feed back very soon on the our drivers app which more protect-able for us as a driver and to straight up those rude riders to behave being more respectful to us and it's more more helpful especially if the rider want to know the reason why his star rating getting lower or got banned they will know what did wrong to us as a driver by getting all those feedback to us which is fair enough .hoping will have this option very soon .
+M Money Thank you for watching. I can understand the frustration when you are a driver. I know if you rate a rider a 1, I have seen a comment line. This might be new.
Some customers are Plucking Silly Baskets. There's a new app here in London called Hopp. Maybe it's time to Hopp over to them. I got a complaint long time ago when a customer gave me low rating for talking to him/her. What a joke. You can't win with this shi7. When you don't talk they think you're arrogant. When you talk to them they low rate you for doing so. If you're reading this message Uber, sort this shi7 out.
So lets suppose a rider rates you 5 but reports an issue , let it be a navigation issue or commodity issue, how does that affect your rating, what algorithm or equations did you used for this excell, can you help? I would really like to have this in my pc although i can never tell how many stars they gave me when it's not five , please help
So does it split after 500 rated rides, or just 500 rides??
Me again, I just noticed that last two weeks, the rating went up from 4.72 to 4.76. Now looking back at the app I noticed that there were two weeks why back in early June where I got the weekly average of 4.2 and 4.3, and they got erased and the most positive rating replaced. I am also looking that there is another week of 4.4 next week if this 4.4 gets replaced with 4.86, you think the ratting might go farther up?
Some people will not rate you right away but do have the option when they reopen app or open email with receipt. It's always possible to go up... Thank you for watching.
Uber should stop play games with stars this is job non of the riders know what driver going tru all day no buddy should rate no buddy it is discrimination if the rider don’t like you face 1 star, not like your small 1 star, conversation 1 star take away this ability from them they pay only for ride from point A to point B that’s it not to eat or drink or scream or do what ever they want this is seek every body deserve to work rider have no right to destroy driver rating if uber want to know how good the driver how his car smell or how clean his car they should send uber team to check all this the riders have no rights is discrimination maybe some one will wake up one day and change this crap.
Thank you for your video my passenger yesterday he drunk and rate me 1 for very very Good sevice ....
No wonder driver be killing the passengers.
Can u download this chart for us to use? I have at the most 10 4 stars and 5 3 stars out of 500 rated trips. 4.93 rating. That seems low for 15 non 5 stars out of 500 trips. 485 with 15 non 5's gets me 4.93? Also I think I have 6 to 7 4's and 1 or 2 3's. So probably I have even less than 15 total, more like 10 or so. Watching you click in a bunch of 4's, 20 or more only drops it to 4.95 or so. The most frustrating things though is that they give us no feedback. Can't fix or change things if we don't know whats wrong.
Its " drop likea rock" not " like a rocket" unless its the booster stages to a atlas after their burn, " those do drop "like a rock" ( nomally into the ocean)
Thaaaaaannnnnkkkkk You! This is Great!
hi just wanted to know iv done 891 trips and at 4.76 average, is this a good rating or do I have anything to worry about becouse I'm quite worried. thanks
+Mohammed Imran 891 trips and around a 4.76 you are doing GREAT!! That is a very good average. your rating is based on the last 500 rated trips. I ran the test and it would take at least 75- 4 stars for you to drop below 4.6 since you have SO many ratings. You are doing very well.... No worries. You are a PRO... Thank you for watching
+Ride Sharing Tech thankyou very much now I'm not worried anymore....
Ride Sharing Tech
What about 4.70 with 2392 trips, lifetime rated trips 1070. 83% 5 star, 10% 4star, 4% 3star, 2% 2star, 1% 1star. My Ratings used to be above 4.75. A 4 shouldnt lower score + a lot of good rides unrated which is another reason why the rating system is unfair. How is my stats looking?
I just started uber today and did 19 trips and 7 were cancelled because either no show, they cancel trip, or i kept getting too many requests. My rating is now 4.17. is that any good? and do you get penalties for cancelling trips?
+Jakez617 cancels don't count. that is not a good rating but if you just started, it will go up quickly the more you drive.
Good video although my experience was different than many others.. I did not get any low ratings until I was over 200-300 trips..than I got a couple real doozies...I don't get many bad ratings but the ones I got were real bad ratings..got a couple of ones which made no sense!, than got a couple threes.. think that's my punishment for being a nice guy and trying to find people who enter a bad address or a bad pin drop..some even had moved to another location...so my worry is when I get past 500 say maybe 700 or 800 trips I might be in trouble...as this recent bad stretch will come into play down the road ..but you are so right even after all my good ratings in the beginning those few bad ones put a serious dent in my once stellar score
I have a theory on that. The lower the rates, the worse the quality of the riders have become. And these people don't rate many that well. most don't EVEN rate which doesn't help when you are trying to raise your numbers. But just do your best and it always averages out well. Thank you for watching,
I agree with that...
Does this go for passenger ratings as well?
I tell my riders to please rate me 5 stars as I will them. I explain to them why Im driving for extra money and sometimes put a small sign up explaining why 5 star ratings are important to keep on driving. It's up to the driver to educate the customers if you want to survive this game.
+David Lanner Great idea but just remember to do it tastefully. Some passengers don't like feeling as you are begging for stuff.
+David Lanner Well what's really unfair is that passenger's can't rate you 4.7 or 8, etc. So getting a 4 is failure. 1, 2, 3, and 4 fail, 5 passes. UBER should make it a point to educate them!! If we do it it looks like we are begging. But heck we are, the passenger's actually can control our livelihood, and for no good reason other than they do not like the way you wear your hair, fail you and give you a 4. So when you say, "suppose you slack up for awhile and get a bunch of 3's".that's not really true.....you can get those 3's, while NOT slacking up....so....the system is totally UNFAIR......you think they would never try this system with waitresses/waiters?.....their would be mass protests, so...I'm wondering if maybe that's why some drivers are protesting in San Fran, due to this rating system?
+David Lanner Good points, I mean, UBER is basically forcing you to beg for your job!! What do you say on your small sign? Do you have it posted in your car?/or do you just give it to them to read? thanks in advance
I explained on my sign that I drive in order to help pay medical expenses for my wife who is chronically ill. This worked out for me the first week or so then it backfired. I got numerous negative ratings and complaints by pax who accused me of begging. So much for that social experiment. It's mean out there. Now I have become more wise. If any pax says anything negative, is anti-social, slams my door, fails to say thank you, eats food without asking first, or does not use seat belt after being to do so, gets a 1-3 star rating. If they play mean, I play mean. I've been doling it out.
David Lanner does giving passengers a low rating cancel out a low rating they put against u in anyway?
How do you know if this is the same system that uber uses
I am also a newbie and if I am doing something wrong, how do I know or find out what is the problem to corrected? ty
+Frank C The more you drive, the better you will become in reading the passenger. Sometimes you have those that like to talk, and those that do not want to be spoken too. every couple of weeks you will get an email with generic info. It will give you a little of an idea.
I have done only 3 trips so far. My rating is 3.67. How bad did these people rate me? I am new to driving around the city is probably why. At least to all the side roads and residential areas. What ratings did I get for it to put me at 3.67? Was it 1 person or all 3 giving me a bad rating.
+Pugger GREAT QUESTION.... Since you have done So few drivers, your average will shift quickly BUT it can be MANY ratings for that Answer. BUT ALL 3 did rate you. It's the ONLY poosible way to get a 3.67. The Issues is that Anything adding up to 11 will equal 3.67 when you have 3 drives. So it can be a 4,4,3 rating OR 5,4,2 or even 5,5,1. And so on. All these would average to 3.67. You are still a newbie, So I would not worry. Good luck.
+Ride Sharing Tech Thanks for doing that math, I am in same boat as posted. Was at a 3.86 after 8 rides, 2 more rides that I know we're 5 stars and it hasn't changed yet...
Can I get a copy of the spread sheet.
I know nothing on how to setup excel.
I'm currently not releasing the sheet since it took a while to make. once I made it easier and better, I will release it soon. Thank you for watching.
I was really really frustrated. i"m new i drive only 9 trips. Riders were happy with my driving. But my rate is 3.6, I don't know what do i make something wrong. I did everything that Uber video tell me. My family need money and I don't want got kick out from Uber.
+Pakkawalan Pookim Thank you for watching. You are what we call a Newb. You have nothing to worry about. New driver ratings shift very fast because so little drives. The first 25 are usually a test period. Keep doing a good job and you will be just fine. Thank you for watching.
Won't even lie this made me super optimistic I didn't realize until now that as far as riders are concerned I've been a five star driver from day 1. I literally got 1 4 star rating out of 100 ratings so far. I have no idea what people are doing to anger riders, but its my opinion that no matter how fucked up some people can be the reality is people just don't know how to provide good service anymore.
Its a job. Your happiness, pride, and ego doesn't matter. If the rider isn't damaging your vehicle you have no gripe and should put on whatever face they want.
Are they paying enough money for that sort of service? No, but the point is your competing with other drivers willing to provide such service to distinguish themselves from you, and if you get lower ratings because of your failure to realize that, its not down to a flawed system, its a flawed rider.
Reality check time. Riders see my ratings and know they'll get a better experience driving with me than they will with you. That's the point of such systems. Its not unfair, its the game. There are plenty of jobs that don't rely on such ratings. Try one of those on for size. Shrug.
I live in south florida. Many drivers ubering for extra cash don't speak english. And I have heard of riders that punish drivers for it by leaving very low rating. Even hear stories where the passenger didn't like your car for being small or something that wasn't about service. It's few but people can be real jerks
@@Ridesharingtech Oh yeah for sure that's where I've gotten a few of my 4 stars, I still manage to maintain a 5 star rating on the rider app, but definitely more 4 star ratings since I made this post, and even finally got a two star, have still managed to avoid getting a 1 star, but I'm sure it will happen eventually I'm only just now passing 750 rides and something like 300+ ratings.
I tend to commute away from areas where I'm more likely to get riders who don't speak the same language as me. That's what they make me do, I listen to the ratings. If I get bad ratings just from speaking the wrong language I know not to service that area. If they have enough drivers who do speak their language to keep them happy, as customers they're doing the right thing by driving out people who don't speak their language.
On the other hand if they don't have any drivers who speak their language, it's funny to me that they would give those bad ratings and consequently increase their prices in surge pricing and wait times because drivers avoid those spots. It does work here for sure around Seattle, there are areas in the Ghetto's of Tacoma, and in China town in Seattle where you can always get extra money if you're willing to risk lower ratings, because the surges are constantly hitting there, because drivers know it's not worth driving in the area.
The riders are either punishing themselves for being so picky about chosen language, or they are choosing to pay a premium in cost and time in order to get only drivers who speak their language. Either way, I see the market as working, and I value my ratings so I avoid the areas.
Now if it's so spread out in Florida and impossible to predict that you can't avoid it, I can see that being super annoying, and I'm genuinely sorry... I can't say it's any different, it's the same concept, except in that case the riders are essentially discouraging you from driving at all, which is kind of fucked up, but again also how a market works.
With express pool rating are bs passengers get all bent outa shape when you take to the express drop off spot you tell that the drop off and then you get dinged for doing what they app says by some person who chose that option but wanted to scheme the system .
Yeah but alot of the passengers aren't aware of this. The rating standards are really crazy. To the point where you almost have to wonder if the rideshare platforms even gives a crapt if you drive or not. Not their concern!
Many don't care, they just want to get to destination quick. Don't worry about it. Do your best and it averages out fine. Thank you for watching.