I would like to see EV Charging appear on highway exit info signs along with gas, restaurants, etc. Along with informing EV drivers it would also inform those considering making the switch from gas to electric.
Hi, James! Thank you for sharing your feedback with us - we’re always looking for ways to make charging more accessible for the EV community. I have shared your suggestion for the placement of EV charging signage on highway exits with our team for further review. We appreciate your support in working towards an electric future. 💚⚡️ -CL
@@electrifyamerica I could not agree more. I would like to add that the signs be large LCD interstates signs reporting the number of available charging stations at the exit that leads to the stations. The more the general public see these signs and stations in their general goings about, the greater and faster the adoption of EV's. It's all about reassuring and exposing the stations to the attention of the general public. I would like to add that outside of Tesla, Electrify America has done more for EV's than any other company in America by far. There is absolutely no comparisons to the other companies such as ChargePoint, EVgo etc. which for the most part have much slower charging station that have swayed unfavorably, and understandably so, in the general public's mind. Having the 150kw, and especially the 350kw options that bring the charging speeds near to the level of filling your tank with gasoline, is a game changer. So thank you from the bottom of my heart, and please keep adding 350kw stations and maintaining them in peak conditions. The 800 volt architecture will be the dominant one going forward, as proven by the brand new Hyundai and Kia models to go along the existing Porsche Taycan among others, that will bring the charging speeds ever so close to the speed of filling your tank.
Hi, Paul. We’ve relayed your suggestion to add large LCD signs that report specific site information to our broader team for further review. EV education is truly the key to a more electric future, so we appreciate you sharing your thoughts with us. Thank you for your support! ⚡️ -NF
@@electrifyamerica Thank you for your response. It's truly great and refreshing to learn that your company is willing to listen to suggestions. 😀 -Paul
That's great. Now if you could fix the screens so badly hazed by the sun that they are unreasonable. A roof over the chargers for shade and inclement weather would also be appreciated.
Thank you for reaching out, Dave. We want to ensure our customers can comfortably charge regardless of the weather conditions, which is why we recently announced our plan to add solar awnings to 400-500 individual chargers at 100 charging stations across the country. This being said, we’ll be sure to share your helpful feedback with our team for review. -LM
@@electrifyamerica Charger reliability and make it easier for customer should come first. Tesla doesn't have a screen because it isn't needed. A few LED lights would work and instructions on how to use the app on the machine. Need public cameras so we can see how many chargers are in use. I often see the app say it is in available, but get there and someone is struggling to use the charger and taking up the spot with a long line. Get rid of the card readers. If it doesn't work, remove it. Daily in Orlando you see people frustrated with the card readers. Why have them if they don't work. Get rid of the US number verification. Need a way for international travelers to use the app. Need better messages why peoples cards get declined. You don't need to convince the people in this forum who already own a EV. We know the tricks to make it work for us. You need to convince the people renting a EV and getting a bad experience and killing your future business.
The sun shining directly on the screens makes it impossible to read them. The 45 second time out is kind of counterintuitive to the"Plug In First" instruction. And Finally, chargers being out of commission for months is not helping EV adoption. My question, is when are we going to see a plug and charge exchange that is a little like Tesla? Or is it too difficult to make a handshake that can handle car identification, tied to a payment wallet?
Has there been discussion with Electrify America to partner with 711 stores, CVS or Walgreen locations etc to increase the amount of stations. There is only 1 station in Orlando, FL and it is constantly busy and currently 2 of the 7 installs are not working.. The app is not easy to use, find locations and does not provide accurate information on availability. Another issue is EA has not built wait spots while others are charging. The honor system is amazingly impressive as owners wait for the available install. i appreciate EA as the trend setter but demand is building and it would be disappointing if momentum stopped because we don't have the infrastructure
Hello! We’re always looking for more locations to bring our network to. If you have any specific areas in mind that could benefit from our chargers, feel free to share them with us on our website here: www.electrifyamerica.com/contact-us/. Additionally, we’re working hard to become the reliable network all EV drivers deserve. We truly value customer feedback, so please be assured your thoughts have been relayed to our broader team for further review. While our maintenance team is aware of the concerns with charger 06 at our Orlando, FL location, we would appreciate the opportunity to gather additional information from you to ensure any concerns are best addressed. Please give us a call at 1-833-632-2778 at your earliest convenience - we’re here 24/7. -NE
Hey EA. Using you app, how many stations are available to use today Aug 23,2022 near Tucson & Phoenix area? Let me tell you. Tucson 4/10 available Benson 3/4 available Casa Grande 2/4 available Gilbert 1/4 available Chandler 2/4 available Chandler 2/4 available What are you going to do about it?
Thank you for reaching out. We understand the importance of building and maintaining a reliable network for the EV community. Our maintenance team is aware of the reports surrounding these locations and is working hard to resolve this as soon as possible. Thanks again for taking the time to share your concerns. -CS
I have a 2022 LiveWire One motorcycle. I cannot initiate charge without contacting EA customer service. Is this an EA problem or a LiveWire problem or both?
Hello, Stephen! Thank you for reaching out to us. We would like to look into this to help get you connected through the Electrify America app during your next visit. Can you please DM us on Twitter, Instagram or Facebook with details of the error you receive when trying to initiate a session? You may also call us directly at 1-833-632-2778. Thanks again! -CH
Hi! Yes, you can charge at our stations by using the credit card reader instead. You can use either Visa or MasterCard credit cards, including those issued by Canadian banks, at any of our Electrify America locations. -LM
We appreciate your feedback, Serge. If you would like us to investigate any of your experiences in particular, please don't hesitate to reach out via our contact center at 1-833-632-2778 so we can address your concerns. -ZA
Hi, Roxanne. 👋 Each Electrify America location features multiple CCS connectors as well as one CHAdeMO connector. Select locations also offer level 2 charging via a J1772 connector. You can determine which connectors are available at our stations by using the Electrify America app! For more specific information regarding your vehicle's specific charging capabilities, we recommend reaching out to your vehicle manufacturer directly. We hope this information is helpful! -CS
I recently perused the social media accounts of Electrify America~ I think Electrify America is never racist at all (and I love that because I’m never racist at all either)!
Dear EA, the 2 charging stations near me always have at least 2 chargers not working? Why does it take so long to fix a broken charger? When I go to charge I am always waiting about 45 mins. Sometimes at 10 and 11 @ night.The demand is growing doesn’t look like your infrastructure is keeping up??
Hello, Trish. The time to repair a charger includes many factors, including the parts needed for the repair. We are happy to look into the two charging stations near you. Please reach out to us directly at 1-833-632-2778 with the charging station ID or city and state so that we can further investigate these chargers. Thank you. -CH
Thank you for sharing your feedback, @Khanh Vo. We are always looking for ways to improve the customer experience on our network. Your request for larger charger numbers has been shared with our team for further review. Thanks again! -AF
It would be interesting if we could download the App and configure it from outside the USA, so that when we are on vacation in the USA we can use it when renting a car. From Europe it is impossible to install the App on iPhone.
Thank you for sharing your feedback with us, Jesus. At this time, the Electrify America mobile app does not accept international credit cards. Our stations however, accept both Visa and MasterCard credit cards, including those issued by international banks. We’re always open to helpful suggestions in order to create an overall seamless experience throughout every aspect of our network. We’ve shared your thoughts with our team for review. Thank you. -EM
The RFID on one station did not work so had to use a credit card. Called customer services and gave up after being on hold for 30 minutes! Also did not get a receipt via text message. If gas stations were this complicated the entire world would stop working.
This is not the experience that we strive for and would like to further assist you with your charge and receipt. Please contact us by filling out our online form at www.electrifyamerica.com/contact-us/. We are also on Instagram if you wish to send us a DM. -CH
This video is incorrect. I tried yesterday to use my unpaid EC Pass in the app by tapping the iOS Apple Wallet card for EC Members and it said I wasn't a member so I couldn't track or monitor my session. Instead the onscreen prompts at the charger offered to text me if I entered my #, which I did. Why is this? Everything I've seen on thia video and RUclipsra videos differs when it comes to payment with the free membership pass and viewing session status.
Hello there. The Electrify Canada chargers should recognize your Electrify Canada account by tapping your membership card in the Apple Wallet to the RFID reader. If you are at an Electrify America charger, it will not recognize an Electrify Canada account as it will only connect with the Electrify America app. If you are unable to start the charging session by the tap to pay option, you may start it through the app by selecting the charger, confirming your payment method and swiping to start before plugging in. If you have any questions or are in need of assistance next time you are at a station, please give us a call at 1-833-231-3226. Thank you. -CH
@@electrifyamerica I will try again once my local EC opens. I didn't have time to frig around with half baked and non intuitive software. I had to get home, so I just tapped my credit card on the payment reader and went from there
Hi, Mark. Thank you for reaching out. We would like to hear more about the concerns you’re having with the HomeStation so we can further assist. At your earliest convenience, please give us a call at 1-833-532-2778. We look forward to hearing from you. -NE
Are you guys going to be going after those Infrastructure Bill funds? I’d like to see some more rural build out (West Virginia, the Dakotas and the south are currently only drivable in Teslas via the supercharger network).
Hi, Lynyrd. 👋 Good news! We announced in our “Boost Plan” that we will be expanding our network to West Virginia and the Dakotas. You can read more about our plan here: media.electrifyamerica.com/en-us/releases/149. ⚡️ -NF
We will go where the EV community needs us! Your request for chargers in the south Texas area, specifically McAllen, Brownsville, and South Padre, has been relayed to our team for review. If you have any specific sites in mind, feel free to share your suggestions with us on our website here: www.electrifyamerica.com/contact-us/ - we’re all ears! ⚡️ -NF
Thank you for reaching out with this concern. Please give our team a call at 1-833-632-2778 - we’re available 24/7 and would like to ensure any challenges you’ve had at our stations are thoroughly addressed. Thanks again! -NE
These things are an absolute nightmare. Everytime I use one it’s a shitshow to the point I’m just going to see if I can get out of this car it’s such a miserable experience.
Hi, Shin. Thank you for reaching out. We would appreciate the opportunity to look into this concern further. Please give us a call at 1-833-632-2778. -LM
How does Electrify America start maintaining their charging stations. I'm starting a campaign to get Congress to penalize charging station owners who have a high fail rate.
Hi, Robert! We have no plans of slowing our growth anytime soon. Your interest for an Electrify America site in Tulsa, OK has been shared with our broader team for further review. In the future, feel free to share any location suggestions with us by clicking here: www.electrifyamerica.com/submissions/. -NE
Hi, DJY. Thank you for reaching out. We are currently experiencing a service disruption with our mobile app due to an AWS outage. Charging sessions can still be started with a valid credit card. We appreciate your patience as the team works to restore service as soon as possible! -LM
Hi, Christopher. We are currently performing system upgrades to the back-end of our chargers. During this time, some functionality of the mobile app is limited. Rest assured, we’re working to restore all app features as soon as possible. Additionally, if you have any specific experiences you would like to share with us, please give us a call at: 1-833-632-2778 - we’re here 24/7. -CS
I would like to see EV Charging appear on highway exit info signs along with gas, restaurants, etc. Along with informing EV drivers it would also inform those considering making the switch from gas to electric.
Hi, James! Thank you for sharing your feedback with us - we’re always looking for ways to make charging more accessible for the EV community. I have shared your suggestion for the placement of EV charging signage on highway exits with our team for further review. We appreciate your support in working towards an electric future. 💚⚡️ -CL
@@electrifyamerica I could not agree more. I would like to add that the signs be large LCD interstates signs reporting the number of available charging stations at the exit that leads to the stations. The more the general public see these signs and stations in their general goings about, the greater and faster the adoption of EV's. It's all about reassuring and exposing the stations to the attention of the general public.
I would like to add that outside of Tesla, Electrify America has done more for EV's than any other company in America by far. There is absolutely no comparisons to the other companies such as ChargePoint, EVgo etc. which for the most part have much slower charging station that have swayed unfavorably, and understandably so, in the general public's mind. Having the 150kw, and especially the 350kw options that bring the charging speeds near to the level of filling your tank with gasoline, is a game changer.
So thank you from the bottom of my heart, and please keep adding 350kw stations and maintaining them in peak conditions. The 800 volt architecture will be the dominant one going forward, as proven by the brand new Hyundai and Kia models to go along the existing Porsche Taycan among others, that will bring the charging speeds ever so close to the speed of filling your tank.
Hi, Paul. We’ve relayed your suggestion to add large LCD signs that report specific site information to our broader team for further review. EV education is truly the key to a more electric future, so we appreciate you sharing your thoughts with us. Thank you for your support! ⚡️ -NF
@@electrifyamerica Thank you for your response. It's truly great and refreshing to learn that your company is willing to listen to suggestions.
😀 -Paul
It's our pleasure! We understand the importance of listening to our incredible community and look forward to serving you for years to come. 💚😊 -CS
That's great. Now if you could fix the screens so badly hazed by the sun that they are unreasonable. A roof over the chargers for shade and inclement weather would also be appreciated.
Thank you for reaching out, Dave. We want to ensure our customers can comfortably charge regardless of the weather conditions, which is why we recently announced our plan to add solar awnings to 400-500 individual chargers at 100 charging stations across the country. This being said, we’ll be sure to share your helpful feedback with our team for review. -LM
@@electrifyamerica Charger reliability and make it easier for customer should come first. Tesla doesn't have a screen because it isn't needed. A few LED lights would work and instructions on how to use the app on the machine. Need public cameras so we can see how many chargers are in use. I often see the app say it is in available, but get there and someone is struggling to use the charger and taking up the spot with a long line. Get rid of the card readers. If it doesn't work, remove it. Daily in Orlando you see people frustrated with the card readers. Why have them if they don't work. Get rid of the US number verification. Need a way for international travelers to use the app. Need better messages why peoples cards get declined. You don't need to convince the people in this forum who already own a EV. We know the tricks to make it work for us. You need to convince the people renting a EV and getting a bad experience and killing your future business.
The sun shining directly on the screens makes it impossible to read them. The 45 second time out is kind of counterintuitive to the"Plug In First" instruction. And Finally, chargers being out of commission for months is not helping EV adoption.
My question, is when are we going to see a plug and charge exchange that is a little like Tesla? Or is it too difficult to make a handshake that can handle car identification, tied to a payment wallet?
Has there been discussion with Electrify America to partner with 711 stores, CVS or Walgreen locations etc to increase the amount of stations. There is only 1 station in Orlando, FL and it is constantly busy and currently 2 of the 7 installs are not working.. The app is not easy to use, find locations and does not provide accurate information on availability. Another issue is EA has not built wait spots while others are charging. The honor system is amazingly impressive as owners wait for the available install. i appreciate EA as the trend setter but demand is building and it would be disappointing if momentum stopped because we don't have the infrastructure
Hello! We’re always looking for more locations to bring our network to. If you have any specific areas in mind that could benefit from our chargers, feel free to share them with us on our website here: www.electrifyamerica.com/contact-us/. Additionally, we’re working hard to become the reliable network all EV drivers deserve. We truly value customer feedback, so please be assured your thoughts have been relayed to our broader team for further review. While our maintenance team is aware of the concerns with charger 06 at our Orlando, FL location, we would appreciate the opportunity to gather additional information from you to ensure any concerns are best addressed. Please give us a call at 1-833-632-2778 at your earliest convenience - we’re here 24/7. -NE
Hey EA. Using you app, how many stations are available to use today Aug 23,2022 near Tucson & Phoenix area? Let me tell you.
Tucson 4/10 available
Benson 3/4 available
Casa Grande 2/4 available
Gilbert 1/4 available
Chandler 2/4 available
Chandler 2/4 available
What are you going to do about it?
Thank you for reaching out. We understand the importance of building and maintaining a reliable network for the EV community. Our maintenance team is aware of the reports surrounding these locations and is working hard to resolve this as soon as possible. Thanks again for taking the time to share your concerns. -CS
I have a 2022 LiveWire One motorcycle. I cannot initiate charge without contacting EA customer service. Is this an EA problem or a LiveWire problem or both?
Hello, Stephen! Thank you for reaching out to us. We would like to look into this to help get you connected through the Electrify America app during your next visit. Can you please DM us on Twitter, Instagram or Facebook with details of the error you receive when trying to initiate a session? You may also call us directly at 1-833-632-2778. Thanks again! -CH
I don't use my Canadian data in USA . Is it possible to charge my EV without my cell phone?
Hi! Yes, you can charge at our stations by using the credit card reader instead. You can use either Visa or MasterCard credit cards, including those issued by Canadian banks, at any of our Electrify America locations. -LM
Can Teslas Charge At Electrify America
😢 most of stations Unavailable
We appreciate your feedback, Serge. If you would like us to investigate any of your experiences in particular, please don't hesitate to reach out via our contact center at 1-833-632-2778 so we can address your concerns. -ZA
I’m on my 11th location and none of them are working tried calling customer service and that’s a joke
Does it allow for a Jeep 4xe to be charged? I tried to go to a charging station but did not see a plug to support my vehicle
Hi, Roxanne. 👋 Each Electrify America location features multiple CCS connectors as well as one CHAdeMO connector. Select locations also offer level 2 charging via a J1772 connector. You can determine which connectors are available at our stations by using the Electrify America app! For more specific information regarding your vehicle's specific charging capabilities, we recommend reaching out to your vehicle manufacturer directly. We hope this information is helpful! -CS
I recently perused the social media accounts of Electrify America~ I think Electrify America is never racist at all (and I love that because I’m never racist at all either)!
Dear EA, the 2 charging stations near me always have at least 2 chargers not working? Why does it take so long to fix a broken charger? When I go to charge I am always waiting about 45 mins. Sometimes at 10 and 11 @ night.The demand is growing doesn’t look like your infrastructure is keeping up??
Hello, Trish. The time to repair a charger includes many factors, including the parts needed for the repair. We are happy to look into the two charging stations near you. Please reach out to us directly at 1-833-632-2778 with the charging station ID or city and state so that we can further investigate these chargers. Thank you. -CH
Need to have charger numbers in large fonts like gas station.
Thank you for sharing your feedback, @Khanh Vo. We are always looking for ways to improve the customer experience on our network. Your request for larger charger numbers has been shared with our team for further review. Thanks again! -AF
It would be interesting if we could download the App and configure it from outside the USA, so that when we are on vacation in the USA we can use it when renting a car. From Europe it is impossible to install the App on iPhone.
Thank you for sharing your feedback with us, Jesus. At this time, the Electrify America mobile app does not accept international credit cards. Our stations however, accept both Visa and MasterCard credit cards, including those issued by international banks. We’re always open to helpful suggestions in order to create an overall seamless experience throughout every aspect of our network. We’ve shared your thoughts with our team for review. Thank you. -EM
The RFID on one station did not work so had to use a credit card. Called customer services and gave up after being on hold for 30 minutes! Also did not get a receipt via text message. If gas stations were this complicated the entire world would stop working.
This is not the experience that we strive for and would like to further assist you with your charge and receipt. Please contact us by filling out our online form at www.electrifyamerica.com/contact-us/. We are also on Instagram if you wish to send us a DM. -CH
Thank God for Electric and Good Job Electrify America
⚡️🙌💚
This video is incorrect. I tried yesterday to use my unpaid EC Pass in the app by tapping the iOS Apple Wallet card for EC Members and it said I wasn't a member so I couldn't track or monitor my session. Instead the onscreen prompts at the charger offered to text me if I entered my #, which I did.
Why is this? Everything I've seen on thia video and RUclipsra videos differs when it comes to payment with the free membership pass and viewing session status.
Hello there. The Electrify Canada chargers should recognize your Electrify Canada account by tapping your membership card in the Apple Wallet to the RFID reader. If you are at an Electrify America charger, it will not recognize an Electrify Canada account as it will only connect with the Electrify America app.
If you are unable to start the charging session by the tap to pay option, you may start it through the app by selecting the charger, confirming your payment method and swiping to start before plugging in.
If you have any questions or are in need of assistance next time you are at a station, please give us a call at 1-833-231-3226. Thank you. -CH
@@electrifyamerica I will try again once my local EC opens. I didn't have time to frig around with half baked and non intuitive software. I had to get home, so I just tapped my credit card on the payment reader and went from there
Why does it take 3-5 days to get your money back that wasn’t used in the app?
Your APP REFUSED TO REGISTER MY DESJARDINS CREDIT CARD it s a Canadian credit card😔😔😔
Electrify America and their EV charging methods are awesome!
My home charger is working great but the App wont connect it to my router.
Hi, Mark. Thank you for reaching out. We would like to hear more about the concerns you’re having with the HomeStation so we can further assist. At your earliest convenience, please give us a call at 1-833-532-2778. We look forward to hearing from you. -NE
Are you guys going to be going after those Infrastructure Bill funds? I’d like to see some more rural build out (West Virginia, the Dakotas and the south are currently only drivable in Teslas via the supercharger network).
Hi, Lynyrd. 👋 Good news! We announced in our “Boost Plan” that we will be expanding our network to West Virginia and the Dakotas. You can read more about our plan here: media.electrifyamerica.com/en-us/releases/149. ⚡️ -NF
@@electrifyamerica South Texas (McAllen, Brownsville, South Padre - etc) is currently unreachable by anything other than a Tesla. Please rectify this!
We will go where the EV community needs us! Your request for chargers in the south Texas area, specifically McAllen, Brownsville, and South Padre, has been relayed to our team for review. If you have any specific sites in mind, feel free to share your suggestions with us on our website here: www.electrifyamerica.com/contact-us/ - we’re all ears! ⚡️ -NF
Whenever I use the apply pay card on the terminal is says the card is not supported
Thank you for reaching out with this concern. Please give our team a call at 1-833-632-2778 - we’re available 24/7 and would like to ensure any challenges you’ve had at our stations are thoroughly addressed. Thanks again! -NE
These things are an absolute nightmare. Everytime I use one it’s a shitshow to the point I’m just going to see if I can get out of this car it’s such a miserable experience.
Please talk with Buc--ee's, World's largest Gas Station, about installing EV Charging Stations at all their insanely popular locations!!!
Please anybody to help me screenshots each screen in this app
Hi, Shin. Thank you for reaching out. We would appreciate the opportunity to look into this concern further. Please give us a call at 1-833-632-2778. -LM
How does Electrify America start maintaining their charging stations. I'm starting a campaign to get Congress to penalize charging station owners who have a high fail rate.
Electric ⚡️ is the future!
We couldn't agree more, lalosoria! ⚡️ -LM
So many steps
NOT Judging, just saying, I see your APP is not well received...? TWO Stars.
no EA in Tulsa, Ok
Hi, Robert! We have no plans of slowing our growth anytime soon. Your interest for an Electrify America site in Tulsa, OK has been shared with our broader team for further review. In the future, feel free to share any location suggestions with us by clicking here: www.electrifyamerica.com/submissions/. -NE
Fix your chargers bums
Nothing works on this garbage app. The maps keep loading the wallet pass never works and the credit card always declines. Wasted my 2 hours
Your app is slow.
Hi, DJY. Thank you for reaching out. We are currently experiencing a service disruption with our mobile app due to an AWS outage. Charging sessions can still be started with a valid credit card. We appreciate your patience as the team works to restore service as soon as possible! -LM
This company so bad, racist, when Asian guy charge electric power, they block account, report by angel of god
This company so bad, racist , when Asian guy charge electric power? They block account, angel of god report
Worst app Iv ever used
Hi, Christopher. We are currently performing system upgrades to the back-end of our chargers. During this time, some functionality of the mobile app is limited. Rest assured, we’re working to restore all app features as soon as possible. Additionally, if you have any specific experiences you would like to share with us, please give us a call at: 1-833-632-2778 - we’re here 24/7. -CS
Add to Google Wallet support would be appreciated!
Full charge will be same as gas ,it’s expensive
So no more expensive then.