Customer Service in Supply Chain - 8 Steps to Getting it Right

[@supplychainsecrets]

This video is brought to you by Logistics Bureau - Management Consultants, who reduce costs and improve service for organisations Worldwide.
If you need any assistance on any of the topics on this channel, just visit us at: www.logisticsbureau.com/

[@SerLogistico]

Hello Rob, this is Carlos from Brasil, I also have a Chanel on YT , and I would very much like to invite you to make a crossover - are you up to it?

[@supplychainsecrets]

Sure, just reach out on LinkedIn.

[@sabosbma]

Amazing tips before my job interview!

[@supplychainsecrets]

Glad it was helpful.

[@craigbentley104]

I’m new and this was very informative for me

[@supplychainsecrets]

Glad it was helpful

[@muskduh]

Thanks a million!

[@supplychainsecrets]

Glad it made sense

[@supplychainsecrets]

TIMESTAMPS (in case you want to skip) 👇
0:00 Intro
1:27 Understand Customer Expectations
2:34 Align with Business Goals
3:00 Customer Expectations + Business Goals
3:28 Establish Cost v Service Impacts
4:07 Develop Service Policy
4:39 Communicate To Costumers
5:06 Communicate To Business
5:24 Managing the Customer Service Policy
6:42 Summary
7:20 Outro

[@kourtneyalbert2937]

Appreciate the video this information will be helpful for me In the near future.👍

[@supplychainsecrets]

Glad it was helpful!

[@tlangelanipride1054]

Thanks .. we appreciate your effort

[@supplychainsecrets]

It's my pleasure

[@supplychainsecrets]

Feel free to ask questions, or share examples of customer service problems in the Supply Chain.

[@SerLogistico]

Hello Rob, this is Carlos from Brasil, I also have a Chanel on YT , and I would very much like to invite you to make a crossover - are you up to it?

[@supplychainsecrets]

@@SerLogistico Sure. Reach out on linkedin and we'll chat.

[@naveennatarajan4564]

Very good video.Rob.thanks for posting it.

[@supplychainsecrets]

Glad you enjoyed it