Patient Experience & Patient Satisfaction- CORRECT WAY INTRO

This Patient SET™ "Satisfaction Every Time" Video is an example of the CORRECT WAY to approach a Patient Encounter by following the evidence-based Patient SET™List. It is part of an online Provider CME eduction series available through The Sullivan Group (www.thesulliva.... See more on www.DrFinefrock.com
*Patient Satisfaction has emerged as one of the most important aspects of medical training in today's healthcare environment. Patients are not only demanding it, they are researching hospital and provider satisfaction ratings to make sure others have had a positive experience prior to seeking medical care themselves. Despite this high public demand and potential hospital revenue loss from poor patient satisfaction scores, the medical community is doing a poor job of training our healthcare providers how to successfully satisfy our patients. It is critical to implement best practices in patient satisfaction in order to prevent lawsuits, improve the satisfaction of both the patient and provider, and obtain the highest HCAHPS scores for CMS payments and patient satisfaction scores. The Sullivan Group Online Patient SET™ Program includes online CME education that provides a framework for practitioners to deliver consistent, compassionate care to patients in all healthcare settings. We explain why patient satisfaction techniques are critical in today's healthcare environment, and introduce an evidence-based Patient SET™ List, a systematic approach to patient encounters that is organized into three stages of care. High quality video examples with professional actors demonstrate both the wrong way and the correct way to communicate with patients.
www.DrFinefrock.com

[@DrSeanH]

🔥Great intro
🔥Effective Apology w/o blaming anyone😅
🔥Great eye-level listening
“How can I help?” ✨
🔥Way to positively affirm importance of the patient!
🔥Way to establish order, pace, priorities
🔥Way to leverage experience
🔥Great management of expectations “about an hour…”
🔥Wraps with another open-ended question✨
Thinking I would have sat on the patient’s right side and reviewed findings and implications sitting, rather than looking down on him…
But love the deliberate management of expertise and leadership…
Thanks for sharing, brother 💯👏🏾👏🏾

[@fitriisa4804]

That was very attentive and polite. I would love to communicate with my patients like that. Thanks for sharing

[@arnabbhattacharya6579]

Nice video, only sore point is the disturbing background noise

[@andycloverhausen5655]

What if the client is NPO? Possible Pneumonia and being allowed to eat before the radiology report isn't usually how I've seen it occur in the ER. However, the other ways this was handled was very positive.

[@Joseph-xi1ob]

Made for TV performance. Not reality at Memorial Regional hospital.