Dialpad Demo and Review - NOT a good pick for Small Business

For a communication company the way DialPad pre-sales customers at arm length feels like a black box like google. The tour in the software is over-kill for a small business. I just want to see if the software will do simple tasks and I am met with 3 different numbers to use, direct number, mainline, meeting number.
I set up my auto-attendant in ringcentral.com in 20 minutes I after an hour of trying to get a simple setup I am no closer to a solution. Dialpad needs a basic setup for business owners that are too time strapped to learn every feature that they are offering.