Breaking Language Barriers in Hospitality: Rachael Nemeth's Opus Training Story

Rachael Nemeth, Co-Founder and CEO of Opus Training, shares her journey of starting the company and the challenges they faced in the restaurant industry. Opus Training is a training platform designed for hospitality businesses, offering micro-training that fits into the flow of work. During the COVID-19 pandemic, it pivoted to provide free COVID-19 safety training, which led to significant growth. The platform is multilingual, offering training in 101 languages, and leverages AI to improve accessibility and user experience.
In this conversation, Rachael emphasizes the importance of simplifying language and avoiding idioms in training materials to ensure effective communication. Opus Training is a platform that focuses on solving the business problem of achieving scale with training. They aim to save money and make money for businesses by cutting back on training labor and positioning training to increase sales. Their typical clients are emerging brands and established brands in the restaurant industry. The customer journey with Opus Training starts with content education, followed by a simple and quick onboarding process. The platform offers a free trial for users to try out. Opus Training plans to continue investing in AI technology to enhance its training platform. The founder, Rachael Nemeth, encourages businesses to be intentional about training and sees training platforms as an enhancement, not a replacement, to existing training systems.
Timestamps:
00:00: The Evolution of Phone Usage at Work
01:16: Introduction to Opus Training
02:11: Rachel Nemeth's Background and Inspiration for Opus Training
03:37: The Love for Operations in the Restaurant Industry
04:45: Transitioning to New York and Starting ESL Works
05:44: The Journey from ESL Works to Opus Training
06:43: The Decision to Move to New York
07:55: Working for Danny Meyer and Starting ESL Works
08:22: The MVP and Evolution of ESL Works
09:47: The Iterative Process of Building a Company
10:43: The Shift to Technology and the Birth of Opus Training
12:39: The Breakthrough Moment for Opus Training
13:30: The Impact of COVID-19 on Opus Training
14:29: The Focus on Accessibility and Multilingual Training
18:22: The Sign-in Experience and Language Selection
20:18: The Importance of Training in the Flow of Work
21:43: The Content Problem and AI Solutions
23:34: The Challenges of Language Translation
25:36: Managing 101 Languages and Leveraging AI
32:54: Ideal Customers for Opus Training
35:35: Onboarding Process for Opus Training
39:57: The Future of Opus Training
45:10: The Importance of Training and Enhancing Workflows